Description
Please answer the following questions for yourself before submitting an issue.
- I checked the knowledge base and found no answer
- I checked to make sure that this issue has not already been filed
AdGuard VPN Browser Extension version
2.3.6
Browser version
Vivaldi 7.3.3635.12 x64
OS version
Windows 11 24H2, with all regular updates through April 2025 that I know of.
Issue Details
Steps to reproduce:
- Set AdGuard VPN to "Finland - Helsinki".
- Go to
https://arenan.yle.fi/1-68185857
- Click on "▷ Starta" in the upper left.
- The video player is stuck on a black screen at 0:00, and never gets past that point.
Expected Behavior
The video player starts and plays the episode.
Actual Behavior
The video player is stuck on a black screen with its timer stuck at 0:00, and never gets past that point.
Screenshots
Additional Information
Keeping the F12 console open when launching the video player shows https://yleawsmpondemand-03.akamaized.net/vod/finland/846acc3fe30a48ffaaa96cdf5a2798c5/a8f702fdc8e7449cae194919044a34ee/d5fb3a697dbb4efda98a6aea7cb21fe7/index.m3u8?hdnts=exp=1747062081~acl=/vod/finland/846acc3fe30a48ffaaa96cdf5a2798c5/a8f702fdc8e7449cae194919044a34ee/*~hmac=afef4ced8776c16308cb2869db6b98d0b4203213869a2d5307a41825a0b8810e
with a HTML 403 (Forbidden) error code, so it may plausibly be that it's Akamaized that needs to be fixed for that Helsinki server.
For testers who are more comfortable with Finnish text than Swedish, the URL in step 2 can be substituted by https://areena.yle.fi/1-68185857
instead.
My physical residence is in Norway.