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Bank of Baroda AI Customer Service Enhancement

This repository contains the source code and documentation for the AI-driven customer service enhancement project for Bank of Baroda. Utilizing Azure OpenAI technologies, this project aims to automate customer inquiries, provide personalized recommendations, and integrate seamlessly with existing banking systems to deliver a superior customer experience.

Features

  • Advanced AI Integration: Leverages GPT-4 for intelligent, context-aware chatbots.
  • Predictive Insights: Anticipates customer needs, such as alerting them about potential overdraft situations.
  • Omnichannel Support: Ensures consistent AI experiences across all touchpoints, including mobile apps and in-branch kiosks.
  • Personalized Recommendations: Uses advanced data integration to provide tailored advice based on customer interactions and behaviors.
  • Robust Security: Implements Azure's enterprise-grade security measures to protect data and ensure compliance.

Technologies Used

  • Azure OpenAI Service
  • Azure Cognitive Services
  • Azure Bot Service
  • Azure Synapse Analytics
  • Azure Logic Apps
  • Azure Security Center
  • Azure Monitor

Getting Started

Prerequisites

  • Azure account with access to OpenAI services.
  • Basic knowledge of AI and machine learning concepts.
  • Familiarity with Azure services and tools.

Installation

  1. Clone this repository:

    git clone https://github.com/yourusername/Bank-of-Baroda-AI-Customer-Service.git
cd Bank-of-Baroda-AI-Customer-Service

  2. Set up the Azure services:

    • Configure the Azure OpenAI Service.
    • Set up Azure Cognitive Services.
    • Deploy the chatbot using Azure Bot Service.
    • Integrate with Azure Synapse Analytics and Azure Logic Apps.

  3. Install necessary dependencies:

    pip install -r requirements.txt

Usage

  • Chatbot Deployment: Follow the documentation in the docs folder to deploy and configure the AI chatbot.
  • Data Integration: Use the provided scripts to integrate customer data and personalize interactions.
  • Security Setup: Implement the security measures outlined in the security folder.

Contributing

We welcome contributions from the community. Please read the CONTRIBUTING.md file for guidelines on how to contribute.

License

This project is licensed under the MIT License - see the LICENSE file for details.

Contact

For any questions or suggestions, please open an issue or contact us at [email protected].

This repository aims to revolutionize customer service at Bank of Baroda by integrating cutting-edge AI technologies. We look forward to your contributions and feedback to make this project a success!