Improvement: "Migration is underway" /sites info not accurate for assisted migrations

[cuemarie]

What

TLDR

Update the "Migration is underway" page in /sites so that it doesn't indicate that their assisted migration has started before it has.

Details

While testing the migration flow today, I requested an assisted migration (for a non-wp site). While the We'll take it from here page notes that I will hear back from support with information on how to provide my credentials (which is correct), the /sites dashboard information tells me the migration is already underway, and that I should sit back, and I will hear back in 2-3 days (which is often incorrect).

Why

There are many cases where we can't start immediately on the migration (user provided wrong credentials or backup files, we don't have the right permissions on the site, the site is ecommerce and needs to be scheduled, its a multisite, or not even a wp site at all), and this notice may inadvertently overpromise what we can deliver, and discourage customers from checking their email right away, which we frequently need them to do so that we can access their site and get started.

How

When a customer requests an assisted migration, could this page instead say Migration Assistance Requested, with detail that start with how we'll be reaching out to them soon with instructions on how to grant us access to the source site?

Bonus: Could this page show a button to "Cancel request", and could that notify us somehow? (This might generate double the tickets and not actually prevent us from replying, so not sure about what's possible there :) )

[Robertght]

Setting a low priority on this one and marking it as Triaged on the One Board.