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Help Center: Users not seeing attachments #97701

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escapemanuele opened this issue Dec 20, 2024 · 1 comment
Open

Help Center: Users not seeing attachments #97701

escapemanuele opened this issue Dec 20, 2024 · 1 comment
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[Experiment] AI labels added [Feature Group] Support All things related to WordPress.com customer support. [Feature] Help Center The new integrated Help Center in Calypso that provides support tools on all screens. [Feature] Media The media screen in Calypso, general media management, or integration with third party media.

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@escapemanuele
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escapemanuele commented Dec 20, 2024 •
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Context: p1734608843084809/1734608827.563199-slack-C07D72S1135

We saw a few users in chat today who couldn’t find a way to upload pictures to their chats. I tested it on my end and noticed that when you open a new chat, the icon is not there. It reappears when you navigate out of the chat for a second. Gif to show how it looks from my end:

https://d.pr/i/wn4DKc
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OpenAI suggested the following labels for this issue:

  • [Feature Group] Support: This issue relates to user support as it involves users having trouble finding functionality to upload attachments.
  • [Feature] Help Center: The problem affects users trying to navigate the Help Center for guidance on uploading attachments.
  • [Feature] Media: The issue revolves around media uploads, specifically the visibility of the upload icon when attempting to attach images.

@github-actions github-actions bot added [Feature Group] Support All things related to WordPress.com customer support. [Feature] Help Center The new integrated Help Center in Calypso that provides support tools on all screens. [Feature] Media The media screen in Calypso, general media management, or integration with third party media. [Experiment] AI labels added labels Dec 20, 2024
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[Experiment] AI labels added [Feature Group] Support All things related to WordPress.com customer support. [Feature] Help Center The new integrated Help Center in Calypso that provides support tools on all screens. [Feature] Media The media screen in Calypso, general media management, or integration with third party media.
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