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Admin Portal 500 Error #790

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cjchiarello opened this issue Jan 3, 2025 · 3 comments
Open

Admin Portal 500 Error #790

cjchiarello opened this issue Jan 3, 2025 · 3 comments

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@cjchiarello
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cjchiarello commented Jan 3, 2025 •
edited
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Describe the bug
After script deployment the App Service for the admin portal fails to load and gives a 500 Error shown screenshot below

To Reproduce
Steps to reproduce the behavior:

  1. Resource Group
  2. Admin App Service plan
  3. default domain and select
  4. See error

Expected behavior
the expected behavior would be to load the app service web app

Screenshots
Image

Environment (please complete the following information):

  • Are you using the CloudShell? yes this was deployed via cloud shell

Additional context
this is the HTML error Log

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">

<head>
    <title>IIS Detailed Error - 500.0 - Internal Server Error</title>
    <style type="text/css">
        <!--body{margin:0;font-size:.7em;font-family:Verdana,Arial,Helvetica,sans-serif;}code{margin:0;color:#006600;font-size:1.1em;font-weight:bold;}.config_source code{font-size:.8em;color:#000000;}pre{margin:0;font-size:1.4em;word-wrap:break-word;}ul,ol{margin:10px 0 10px 5px;}ul.first,ol.first{margin-top:5px;}fieldset{padding:0 15px 10px 15px;word-break:break-all;}.summary-container fieldset{padding-bottom:5px;margin-top:4px;}legend.no-expand-all{padding:2px 15px 4px 10px;margin:0 0 0 -12px;}legend{color:#333333;;margin:4px 0 8px -12px;_margin-top:0px;font-weight:bold;font-size:1em;}a:link,a:visited{color:#007EFF;font-weight:bold;}a:hover{text-decoration:none;}h1{font-size:2.4em;margin:0;color:#FFF;}h2{font-size:1.7em;margin:0;color:#CC0000;}h3{font-size:1.4em;margin:10px 0 0 0;color:#CC0000;}h4{font-size:1.2em;margin:10px 0 5px 0;}#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS",Verdana,sans-serif;color:#FFF;background-color:#5C87B2;}#content{margin:0 0 0 2%;position:relative;}.summary-container,.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}.content-container p{margin:0 0 10px 0;}#details-left{width:35%;float:left;margin-right:2%;}#details-right{width:63%;float:left;overflow:hidden;}#server_version{width:96%;_height:1px;min-height:1px;margin:0 0 5px 0;padding:11px 2% 8px 2%;color:#FFFFFF;background-color:#5A7FA5;border-bottom:1px solid #C1CFDD;border-top:1px solid #4A6C8E;font-weight:normal;font-size:1em;color:#FFF;text-align:right;}#server_version p{margin:5px 0;}table{margin:4px 0 4px 0;width:100%;border:none;}td,th{vertical-align:top;padding:3px 0;text-align:left;font-weight:normal;border:none;}th{width:30%;text-align:right;padding-right:2%;font-weight:bold;}thead th{background-color:#ebebeb;width:25%;}#details-right th{width:20%;}table tr.alt td,table tr.alt th{}.highlight-code{color:#CC0000;font-weight:bold;font-style:italic;}.clear{clear:both;}.preferred{padding:0 5px 2px 5px;font-weight:normal;background:#006633;color:#FFF;font-size:.8em;}
        -->
    </style>
</head>

<body>
    <div id="content">
        <div class="content-container">
            <h3>HTTP Error 500.0 - Internal Server Error</h3>
            <h4>The page cannot be displayed because an internal server error has occurred.</h4>
        </div>
        <div class="content-container">
            <fieldset>
                <h4>Most likely causes:</h4>
                <ul>
                    <li>IIS received the request; however, an internal error occurred during the processing of the
                        request. The root cause of this error depends on which module handles the request and what was
                        happening in the worker process when this error occurred.</li>
                    <li>IIS was not able to access the web.config file for the Web site or application. This can occur
                        if the NTFS permissions are set incorrectly.</li>
                    <li>IIS was not able to process configuration for the Web site or application.</li>
                    <li>The authenticated user does not have permission to use this DLL.</li>
                    <li>The request is mapped to a managed handler but the .NET Extensibility Feature is not installed.
                    </li>
                </ul>
            </fieldset>
        </div>
        <div class="content-container">
            <fieldset>
                <h4>Things you can try:</h4>
                <ul>
                    <li>Ensure that the NTFS permissions for the web.config file are correct and allow access to the Web
                        server's machine account.</li>
                    <li>Check the event logs to see if any additional information was logged.</li>
                    <li>Verify the permissions for the DLL.</li>
                    <li>Install the .NET Extensibility feature if the request is mapped to a managed handler.</li>
                    <li>Create a tracing rule to track failed requests for this HTTP status code. For more information
                        about creating a tracing rule for failed requests, click <a
                            href="http://go.microsoft.com/fwlink/?LinkID=66439">here</a>. </li>
                </ul>
            </fieldset>
        </div>
        <div class="content-container">
            <fieldset>
                <h4>Detailed Error Information:</h4>
                <div id="details-left">
                    <table border="0" cellpadding="0" cellspacing="0">
                        <tr class="alt">
                            <th>Module</th>
                            <td>&nbsp;&nbsp;&nbsp;AspNetCoreModuleV2</td>
                        </tr>
                        <tr>
                            <th>Notification</th>
                            <td>&nbsp;&nbsp;&nbsp;ExecuteRequestHandler</td>
                        </tr>
                        <tr class="alt">
                            <th>Handler</th>
                            <td>&nbsp;&nbsp;&nbsp;aspNetCore</td>
                        </tr>
                        <tr>
                            <th>Error Code</th>
                            <td>&nbsp;&nbsp;&nbsp;0x00000000</td>
                        </tr>
                    </table>
                </div>
                <div id="details-right">
                    <table border="0" cellpadding="0" cellspacing="0">
                        <tr class="alt">
                            <th>Requested URL</th>
                            <td>&nbsp;&nbsp;&nbsp;https://XXXX-admin:80/</td>
                        </tr>
                        <tr>
                            <th>Physical Path</th>
                            <td>&nbsp;&nbsp;&nbsp;C:\home\site\wwwroot</td>
                        </tr>
                        <tr class="alt">
                            <th>Logon Method</th>
                            <td>&nbsp;&nbsp;&nbsp;Anonymous</td>
                        </tr>
                        <tr>
                            <th>Logon User</th>
                            <td>&nbsp;&nbsp;&nbsp;Anonymous</td>
                        </tr>
                    </table>
                    <div class="clear"></div>
                </div>
            </fieldset>
        </div>
        <div class="content-container">
            <fieldset>
                <h4>More Information:</h4>This error means that there was a problem while processing the request. The
                request was received by the Web server, but during processing a fatal error occurred, causing the 500
                error.<p><a
                        href="http://go.microsoft.com/fwlink/?LinkID=62293&amp;IIS70Error=500,0,0x00000000,20348">View
                        more information &raquo;</a></p>
                <p>Microsoft Knowledge Base Articles:</p>
            </fieldset>
        </div>
    </div>
</body>

</html>
@NikolasSkrlj
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@cjchiarello I'm having the same problem, did you manage to resolve the issue? Also did your customer portal deploy correctly(does the dashboard open without errors)?

@santhoshb-msft
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Contributor

Hi @cjchiarello / @NikolasSkrlj - there could be multiple things in play here.

  1. was the deployment successful? apps and db?
  2. any errors in the env variables page of the app services?
  3. maybe try enabling application insights or logs to see what the exception is?

@cjchiarello
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@cjchiarello I'm having the same problem, did you manage to resolve the issue? Also did your customer portal deploy correctly(does the dashboard open without errors)?

Yes - it was a DB error due to the user string being more than 40ish characters. Once I reduced that and re-ran the deployment it was good.

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3 participants
@NikolasSkrlj @cjchiarello @santhoshb-msft