getting empty some information from blinkid combined through real time camera capture

[BrayanPerez-dev]

I am using blinkid in browser , i installed it through npm, i am using a free trial, i am using it with webpack and babel ,i have it uploaded in heroku ,i am using blinkid combined to scan both sides of an ID document with a webcam, i am from el salvador , i am trying to scan a real ID document having the following problems:

1-I am trying to get the generated values of the photo in the document, but it does not always return an ArrayBuffer(0).

2-As well as the photo I am trying to get the values of the scanned signature, but in this case it always returns an ArrayBuffer(64) and all the 64 array elements are zero.

3-I don't extract the parent names, it always returns an empty string.
I also want to add that these properties do exist in the document.

I want to extract them for the purpose of converting them to base64 and display them in an img tag.

next I will leave some images to check that it does extract information and example of the document, but not in case of the photo, the signature and the names of the parents.

1-An example of the front part of the document

2-Result after the scanning of the photo and the signature

3-Result of the signature

4-Result of father's and mother's name

5-For you to see that it does scan the rest of the information

Thank you guys very much

[eddieavd]

Hi @BrayanPerez-dev ,

Apologies about the delay,
to get the SDK to return document images, you need to adjust some recognizer settings beforehand.
Please refer to the recognizer settings section of our documentation for more details on this,
and you can check all the available settings here
In this case, you'll need to set returnFullDocumentImage to true.
Unfortunately, we don't extract signature images off of El Salvador IDs at the moment,
we'll keep you posted if there are any changes though

Regarding the mother's/father's name, we'll check this out and get back to you with more details asap