Support clause in the publisher agreement

[tooltitude-support]

In the publisher agreement (https://open-vsx.org/publisher-agreement-v1.0) you have the following clause:

4. b. b. Support. You are responsible for any support of your Offerings.

MIcrosoft, IMO, has a more reasonable requirements in their publisher terms here: https://cdn.vsassets.io/v/M187_20210610.3/_content/Visual-Studio-Marketplace-Publisher-Agreement.pdf

Support. Microsoft is not responsible for providing support for your Offerings. You are responsible for
supporting your Offerings that are paid-for and fully available (i.e., not a preview release).

(top of the page 7)

Our concern is that we don't want to have any obligations to support anyone who downloads our extensions (though we are ok with the best effort support). I.e. the phrase could be considered as an obligation to provide support to anyone, which requires resources. This might be especially problematic to open source projects, and small organizations.

Microsoft requires you to support only paid for, non preview offerings, which makes such support sustainable.

Could you please do anything about it or clarify what it means?

[amvanbaren]

@tfroment Can you provide some clarification?

[tfroment]

In the publisher agreement (https://open-vsx.org/publisher-agreement-v1.0) you have the following clause:

4. b. b. Support. You are responsible for any support of your

MIcrosoft, IMO, has a more reasonable requirements in their publisher terms here: https://cdn.vsassets.io/v/M187_20210610.3/_content/Visual-Studio-Marketplace-Publisher-Agreement.pdf

Support. Microsoft is not responsible for providing support for your Offerings. You are responsible for
supporting your Offerings that are paid-for and fully available (i.e., not a preview release).

(top of the page 7)

Our concern is that we don't want to have any obligations to support anyone who downloads our extensions (though we are ok with the best effort support). I.e. the phrase could be considered as an obligation to provide support to anyone, which requires resources. This might be especially problematic to open source projects, and small organizations.

Microsoft requires you to support only paid for, non preview offerings, which makes such support sustainable.

Could you please do anything about it or clarify what it means?

Thank you for raising this question,
We will review your feedback internally and see how to take your suggestion into consideration.
We’ll get back to you as soon as we have more clarity on whether further clarification or adjustments to the clause are appropriate.

[tooltitude-support]

@tfroment Could you share an update—or an expected decision date—on the publisher agreement?

P.S. This isn't the only open issues related to the agreement. Do you plan to resolve them together?

[tfroment]

Hi @tooltitude-support we have multiple on going requests on the publisher agreement, I will keep you posted as soon as we have an answer