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## Support
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In the [Keyfactor Community](https://www.keyfactor.com/community/), we welcome contributions. Keyfactor Community software is open-source and community-supported, meaning that **no SLA** is applicable. Keyfactor will address issues as resources become available.
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* To report a problem or suggest a new feature, go to [Issues](../../issues).
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* If you want to contribute bug fixes or proposed enhancements, see the [Contributing Guidelines](CONTRIBUTING.md) and create a [Pull request](../../pulls).
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> Commercial support is available for [EJBCA Enterprise](https://www.keyfactor.com/products/ejbca-enterprise/) customers, who may request escalation by opening up a support ticket through their Keyfactor representative.
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## Community Support
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In the [Keyfactor Community](https://www.keyfactor.com/community/), we welcome contributions. Keyfactor Community software is open-source and community-supported, meaning that **no SLA** is applicable. Keyfactor will address issues as resources become available.
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* To report a problem or suggest a new feature, go to [Issues](../../issues).
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* If you want to contribute bug fixes or proposed enhancements, see the [Contributing Guidelines](CONTRIBUTING.md) and create a [Pull request](../../pulls).
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## Commercial Support
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Commercial support is available for [EJBCA Enterprise](https://www.keyfactor.com/products/ejbca-enterprise/).
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