h264_qsv: Current profile is unsupported #4419
Description
Is there an existing issue for this?
- I have searched the existing issues
Is your issue described in the documentation?
- I have read the documentation
Is your issue present in the latest beta/pre-release?
This issue is present in the latest pre-release
Describe the Bug
It seems I could not use quicksync. This is log. My CPU is Intel Core i7 13700. I don't know it is normal or not.
Expected Behavior
Sunshine can use quicksync encoder.
Additional Context
No response
Host Operating System
Windows
Operating System Version
Windows 11 25H2
Architecture
amd64/x86_64
Sunshine commit or version
v2025.924.154138
Package
Windows - installer (recommended)
GPU Type
Intel
GPU Model
Intel® UHD Graphics 770
GPU Driver/Mesa Version
32.0.101.7080
Capture Method
None
Config
Apps
Relevant log output
[2025-11-13 15:05:36.587]: Info: Sunshine version: 2025.924.154138 commit: 86188d47a7463b0f73b35de18a628353adeaa20e
[2025-11-13 15:05:36.587]: Info: Package Publisher: LizardByte
[2025-11-13 15:05:36.587]: Info: Publisher Website: https://app.lizardbyte.dev
[2025-11-13 15:05:36.587]: Info: Get support: https://app.lizardbyte.dev/support
[2025-11-13 15:05:36.587]: Info: Provided workaround settings for SettingsManager:
{
"hdr_blank_delay": null
}
[2025-11-13 15:05:36.598]: Info: Currently available display devices:
[
{
"device_id": "{0aa62d4c-4119-5627-818e-692800a5854d}",
"display_name": "\\\\.\\DISPLAY1",
"edid": {
"manufacturer_id": "HPN",
"product_code": "3883",
"serial_number": 1
},
"friendly_name": "S24e",
"info": {
"hdr_state": null,
"origin_point": {
"x": 0,
"y": 0
},
"primary": true,
"refresh_rate": {
"type": "rational",
"value": {
"denominator": 247500,
"numerator": 24750000
}
},
"resolution": {
"height": 1080,
"width": 1920
},
"resolution_scale": {
"type": "rational",
"value": {
"denominator": 100,
"numerator": 100
}
}
}
}
]
[2025-11-13 15:05:36.607]: Info: nvprefs: NvAPI_Initialize() failed, ignore if you don't have NVIDIA video card
[2025-11-13 15:05:36.646]: Info: Compiling shaders...
[2025-11-13 15:05:36.833]: Info: Compiled shaders
[2025-11-13 15:05:36.839]: Info: // Testing for available encoders, this may generate errors. You can safely ignore those errors. //
[2025-11-13 15:05:36.839]: Info: Trying encoder [nvenc]
[2025-11-13 15:05:36.891]: Info:
Device Description : Intel(R) UHD Graphics 770
Device Vendor ID : 0x00008086
Device Device ID : 0x0000A780
Device Video Mem : 128 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8034 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2025-11-13 15:05:36.891]: Info: Active GPU has HAGS disabled
[2025-11-13 15:05:36.891]: Info: Using realtime GPU priority
[2025-11-13 15:05:36.891]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.640625,0.333008]
Green Primary : [0.31543,0.624023]
Blue Primary : [0.149414,0.0488281]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2025-11-13 15:05:36.891]: Info: Desktop resolution [1920x1080]
[2025-11-13 15:05:36.891]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2025-11-13 15:05:36.891]: Info: Display refresh rate [100Hz]
[2025-11-13 15:05:36.891]: Info: Requested frame rate [60fps]
[2025-11-13 15:05:36.892]: Info: Encoder [nvenc] is not supported on this GPU
[2025-11-13 15:05:36.905]: Info: Trying encoder [quicksync]
[2025-11-13 15:05:36.934]: Info:
Device Description : Intel(R) UHD Graphics 770
Device Vendor ID : 0x00008086
Device Device ID : 0x0000A780
Device Video Mem : 128 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8034 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2025-11-13 15:05:36.934]: Info: Active GPU has HAGS disabled
[2025-11-13 15:05:36.934]: Info: Using realtime GPU priority
[2025-11-13 15:05:36.934]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.640625,0.333008]
Green Primary : [0.31543,0.624023]
Blue Primary : [0.149414,0.0488281]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2025-11-13 15:05:36.934]: Info: Desktop resolution [1920x1080]
[2025-11-13 15:05:36.934]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2025-11-13 15:05:36.934]: Info: Display refresh rate [100Hz]
[2025-11-13 15:05:36.934]: Info: Requested frame rate [60fps]
[2025-11-13 15:05:36.935]: Info: Creating encoder [h264_qsv]
[2025-11-13 15:05:36.935]: Info: Color coding: SDR (Rec. 601)
[2025-11-13 15:05:36.935]: Info: Color depth: 8-bit
[2025-11-13 15:05:36.935]: Info: Color range: JPEG
[2025-11-13 15:05:37.135]: Info: Streaming bitrate is 1000000
[2025-11-13 15:05:37.144]: Error: [h264_qsv @ 000001b1e4854200] Current profile is unsupported
[2025-11-13 15:05:37.144]: Error: [h264_qsv @ 000001b1e4854200] Selected ratecontrol mode is unsupported
[2025-11-13 15:05:37.144]: Error: [h264_qsv @ 000001b1e4854200] Low power mode is unsupported
[2025-11-13 15:05:37.144]: Error: [h264_qsv @ 000001b1e4854200] Current frame rate is unsupported
[2025-11-13 15:05:37.144]: Error: [h264_qsv @ 000001b1e4854200] Current picture structure is unsupported
[2025-11-13 15:05:37.144]: Error: [h264_qsv @ 000001b1e4854200] Current resolution is unsupported
[2025-11-13 15:05:37.144]: Error: [h264_qsv @ 000001b1e4854200] Current pixel format is unsupported
[2025-11-13 15:05:37.145]: Error: [h264_qsv @ 000001b1e4854200] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[2025-11-13 15:05:37.147]: Info: Retrying with fallback configuration options for [h264_qsv] after error: Function not implemented
[2025-11-13 15:05:37.361]: Info: Streaming bitrate is 1000000
[2025-11-13 15:05:37.366]: Error: [h264_qsv @ 000001b1edfc9fc0] Current profile is unsupported
[2025-11-13 15:05:37.366]: Error: [h264_qsv @ 000001b1edfc9fc0] Selected ratecontrol mode is unsupported
[2025-11-13 15:05:37.366]: Error: [h264_qsv @ 000001b1edfc9fc0] Low power mode is unsupported
[2025-11-13 15:05:37.366]: Error: [h264_qsv @ 000001b1edfc9fc0] Current frame rate is unsupported
[2025-11-13 15:05:37.366]: Error: [h264_qsv @ 000001b1edfc9fc0] Current picture structure is unsupported
[2025-11-13 15:05:37.366]: Error: [h264_qsv @ 000001b1edfc9fc0] Current resolution is unsupported
[2025-11-13 15:05:37.366]: Error: [h264_qsv @ 000001b1edfc9fc0] Current pixel format is unsupported
[2025-11-13 15:05:37.366]: Error: [h264_qsv @ 000001b1edfc9fc0] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[2025-11-13 15:05:37.393]: Error: Could not open codec [h264_qsv]: Function not implemented
[2025-11-13 15:05:37.403]: Info: Creating encoder [h264_qsv]
[2025-11-13 15:05:37.403]: Info: Color coding: SDR (Rec. 601)
[2025-11-13 15:05:37.403]: Info: Color depth: 8-bit
[2025-11-13 15:05:37.403]: Info: Color range: JPEG
[2025-11-13 15:05:37.559]: Info: Streaming bitrate is 1000000
[2025-11-13 15:05:37.567]: Error: [h264_qsv @ 000001b1edd9a480] Current profile is unsupported
[2025-11-13 15:05:37.567]: Error: [h264_qsv @ 000001b1edd9a480] Selected ratecontrol mode is unsupported
[2025-11-13 15:05:37.567]: Error: [h264_qsv @ 000001b1edd9a480] Low power mode is unsupported
[2025-11-13 15:05:37.567]: Error: [h264_qsv @ 000001b1edd9a480] Current frame rate is unsupported
[2025-11-13 15:05:37.567]: Error: [h264_qsv @ 000001b1edd9a480] Current picture structure is unsupported
[2025-11-13 15:05:37.567]: Error: [h264_qsv @ 000001b1edd9a480] Current resolution is unsupported
[2025-11-13 15:05:37.567]: Error: [h264_qsv @ 000001b1edd9a480] Current pixel format is unsupported
[2025-11-13 15:05:37.567]: Error: [h264_qsv @ 000001b1edd9a480] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[2025-11-13 15:05:37.577]: Info: Retrying with fallback configuration options for [h264_qsv] after error: Function not implemented
[2025-11-13 15:05:37.699]: Info: Streaming bitrate is 1000000
[2025-11-13 15:05:37.703]: Error: [h264_qsv @ 000001b1edd9abc0] Current profile is unsupported
[2025-11-13 15:05:37.703]: Error: [h264_qsv @ 000001b1edd9abc0] Selected ratecontrol mode is unsupported
[2025-11-13 15:05:37.703]: Error: [h264_qsv @ 000001b1edd9abc0] Low power mode is unsupported
[2025-11-13 15:05:37.703]: Error: [h264_qsv @ 000001b1edd9abc0] Current frame rate is unsupported
[2025-11-13 15:05:37.703]: Error: [h264_qsv @ 000001b1edd9abc0] Current picture structure is unsupported
[2025-11-13 15:05:37.703]: Error: [h264_qsv @ 000001b1edd9abc0] Current resolution is unsupported
[2025-11-13 15:05:37.703]: Error: [h264_qsv @ 000001b1edd9abc0] Current pixel format is unsupported
[2025-11-13 15:05:37.703]: Error: [h264_qsv @ 000001b1edd9abc0] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[2025-11-13 15:05:37.732]: Error: Could not open codec [h264_qsv]: Function not implemented
[2025-11-13 15:05:37.737]: Info: Encoder [quicksync] failed
[2025-11-13 15:05:37.742]: Info: Trying encoder [amdvce]
[2025-11-13 15:05:37.814]: Info:
Device Description : Intel(R) UHD Graphics 770
Device Vendor ID : 0x00008086
Device Device ID : 0x0000A780
Device Video Mem : 128 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8034 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2025-11-13 15:05:37.814]: Info: Active GPU has HAGS disabled
[2025-11-13 15:05:37.814]: Info: Using realtime GPU priority
[2025-11-13 15:05:37.814]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.640625,0.333008]
Green Primary : [0.31543,0.624023]
Blue Primary : [0.149414,0.0488281]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2025-11-13 15:05:37.815]: Info: Desktop resolution [1920x1080]
[2025-11-13 15:05:37.815]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2025-11-13 15:05:37.815]: Info: Display refresh rate [100Hz]
[2025-11-13 15:05:37.815]: Info: Requested frame rate [60fps]
[2025-11-13 15:05:37.815]: Info: Encoder [amdvce] is not supported on this GPU
[2025-11-13 15:05:37.845]: Info: Trying encoder [software]
[2025-11-13 15:05:37.890]: Info:
Device Description : Intel(R) UHD Graphics 770
Device Vendor ID : 0x00008086
Device Device ID : 0x0000A780
Device Video Mem : 128 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8034 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2025-11-13 15:05:37.890]: Info: Active GPU has HAGS disabled
[2025-11-13 15:05:37.890]: Info: Using realtime GPU priority
[2025-11-13 15:05:37.890]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.640625,0.333008]
Green Primary : [0.31543,0.624023]
Blue Primary : [0.149414,0.0488281]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2025-11-13 15:05:37.890]: Info: Desktop resolution [1920x1080]
[2025-11-13 15:05:37.890]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2025-11-13 15:05:37.890]: Info: Display refresh rate [100Hz]
[2025-11-13 15:05:37.890]: Info: Requested frame rate [60fps]
[2025-11-13 15:05:37.890]: Info: Creating encoder [libx264]
[2025-11-13 15:05:37.890]: Info: Color coding: SDR (Rec. 601)
[2025-11-13 15:05:37.890]: Info: Color depth: 8-bit
[2025-11-13 15:05:37.890]: Info: Color range: JPEG
[2025-11-13 15:05:37.890]: Info: Streaming bitrate is 1000000
[2025-11-13 15:05:37.891]: Info: [libx264 @ 000001b1f85a3a80] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[2025-11-13 15:05:37.893]: Info: [libx264 @ 000001b1f85a3a80] profile High, level 4.2, 4:2:0, 8-bit
[2025-11-13 15:05:37.918]: Info: [libx264 @ 000001b1f85a3a80] frame I:1 Avg QP:31.00 size: 1203
[2025-11-13 15:05:37.918]: Info: [libx264 @ 000001b1f85a3a80] mb I I16..4: 99.9% 0.0% 0.0%
[2025-11-13 15:05:37.918]: Info: [libx264 @ 000001b1f85a3a80] 8x8 transform intra:0.0%
[2025-11-13 15:05:37.918]: Info: [libx264 @ 000001b1f85a3a80] coded y,uvDC,uvAC intra: 0.0% 0.0% 0.0%
[2025-11-13 15:05:37.918]: Info: [libx264 @ 000001b1f85a3a80] i16 v,h,dc,p: 97% 0% 3% 0%
[2025-11-13 15:05:37.918]: Info: [libx264 @ 000001b1f85a3a80] i8 v,h,dc,ddl,ddr,vr,hd,vl,hu: 0% 0% 75% 12% 0% 0% 0% 0% 12%
[2025-11-13 15:05:37.918]: Info: [libx264 @ 000001b1f85a3a80] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 0% 0% 100% 0% 0% 0% 0% 0% 0%
[2025-11-13 15:05:37.918]: Info: [libx264 @ 000001b1f85a3a80] i8c dc,h,v,p: 100% 0% 0% 0%
[2025-11-13 15:05:37.918]: Info: [libx264 @ 000001b1f85a3a80] kb/s:577.44
[2025-11-13 15:05:37.918]: Info: Creating encoder [libx264]
[2025-11-13 15:05:37.918]: Info: Color coding: SDR (Rec. 601)
[2025-11-13 15:05:37.919]: Info: Color depth: 8-bit
[2025-11-13 15:05:37.919]: Info: Color range: JPEG
[2025-11-13 15:05:37.919]: Info: Streaming bitrate is 1000000
[2025-11-13 15:05:37.919]: Info: [libx264 @ 000001b1f85a3e00] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[2025-11-13 15:05:37.920]: Info: [libx264 @ 000001b1f85a3e00] profile High 4:4:4 Predictive, level 4.2, 4:4:4, 8-bit
[2025-11-13 15:05:37.948]: Info: [libx264 @ 000001b1f85a3e00] frame I:1 Avg QP:31.00 size: 1312
[2025-11-13 15:05:37.948]: Info: [libx264 @ 000001b1f85a3e00] mb I I16..4: 99.9% 0.0% 0.0%
[2025-11-13 15:05:37.948]: Info: [libx264 @ 000001b1f85a3e00] 8x8 transform intra:0.0%
[2025-11-13 15:05:37.948]: Info: [libx264 @ 000001b1f85a3e00] coded y,u,v intra: 0.0% 0.0% 0.0%
[2025-11-13 15:05:37.948]: Info: [libx264 @ 000001b1f85a3e00] i16 v,h,dc,p: 97% 0% 3% 0%
[2025-11-13 15:05:37.949]: Info: [libx264 @ 000001b1f85a3e00] i8 v,h,dc,ddl,ddr,vr,hd,vl,hu: 0% 0% 75% 12% 0% 0% 0% 0% 12%
[2025-11-13 15:05:37.949]: Info: [libx264 @ 000001b1f85a3e00] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 0% 0% 100% 0% 0% 0% 0% 0% 0%
[2025-11-13 15:05:37.949]: Info: [libx264 @ 000001b1f85a3e00] kb/s:629.76
[2025-11-13 15:05:38.039]: Info:
Device Description : Intel(R) UHD Graphics 770
Device Vendor ID : 0x00008086
Device Device ID : 0x0000A780
Device Video Mem : 128 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8034 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2025-11-13 15:05:38.039]: Info: Active GPU has HAGS disabled
[2025-11-13 15:05:38.040]: Info: Using realtime GPU priority
[2025-11-13 15:05:38.040]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 8
Red Primary : [0.640625,0.333008]
Green Primary : [0.31543,0.624023]
Blue Primary : [0.149414,0.0488281]
White Point : [0.313477,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2025-11-13 15:05:38.040]: Info: Desktop resolution [1920x1080]
[2025-11-13 15:05:38.040]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2025-11-13 15:05:38.040]: Info: Display refresh rate [100Hz]
[2025-11-13 15:05:38.040]: Info: Requested frame rate [60fps]
[2025-11-13 15:05:38.069]: Info:
[2025-11-13 15:05:38.069]: Info: // Ignore any errors mentioned above, they are not relevant. //
[2025-11-13 15:05:38.069]: Info:
[2025-11-13 15:05:38.069]: Info: Found H.264 encoder: libx264 [software]
[2025-11-13 15:05:38.165]: Info: Open the Web UI to set your new username and password and getting started
[2025-11-13 15:05:38.165]: Info: Starting system tray
[2025-11-13 15:05:38.166]: Info: File C:\Program Files\Sunshine\config\sunshine_state.json doesn't exist
[2025-11-13 15:05:38.167]: Info: System tray thread started
[2025-11-13 15:05:38.180]: Info: Configuration UI available at [https://localhost:47990]
[2025-11-13 15:05:38.238]: Info: System tray created
[2025-11-13 15:05:38.250]: Info: System tray thread initialized successfully
[2025-11-13 15:05:38.250]: Info: No main thread features enabled, skipping event loop
[2025-11-13 15:05:38.935]: Info: Registered Sunshine mDNS service
[2025-11-13 15:05:42.270]: Info: Opening UI from system tray
[2025-11-13 15:05:42.274]: Info: Resolved user-provided command 'https://localhost:47990' to '"C:\Program Files\Zen Browser\zen.exe" -osint -url "https://localhost:47990"'
[2025-11-13 15:05:42.278]: Info: https://localhost:47990 running with PID 14828
[2025-11-13 15:05:42.278]: Info: Opened url [https://localhost:47990]
[2025-11-13 15:05:48.701]: Info: Web UI: [127.0.0.1] -- not authorized
[2025-11-13 15:05:56.610]: Info: New credentials have been created
[2025-11-13 15:06:01.648]: Info: Web UI: [127.0.0.1] -- not authorized
[2025-11-13 15:06:01.655]: Info: Web UI: [127.0.0.1] -- not authorized