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Merge PR #409 into 16.0
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‎rma_reason/README.rst‎

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==========
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Rma Reason
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==========
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..
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! This file is generated by oca-gen-addon-readme !!
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!! changes will be overwritten. !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:cbc6042f5078d432134c3bb0f3aa3ca2eaaca763041004ab982997f8f44b9a58
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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:target: https://odoo-community.org/page/development-status
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:alt: Beta
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Frma-lightgray.png?logo=github
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:target: https://github.com/OCA/rma/tree/16.0/rma_reason
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:alt: OCA/rma
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.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
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:target: https://translation.odoo-community.org/projects/rma-16-0/rma-16-0-rma_reason
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:alt: Translate me on Weblate
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.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
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:target: https://runboat.odoo-community.org/builds?repo=OCA/rma&target_branch=16.0
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:alt: Try me on Runboat
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|badge1| |badge2| |badge3| |badge4| |badge5|
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Specifying the RMA reason when creating an RMA order is crucial for
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effective inventory management, quality control, and customer service.
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It helps categorize returned items accurately, identify recurring
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product issues, and improve overall product quality. This data enables
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customer service to address issues more effectively and enhances the
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customer experience.
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This addon allows RMA managers to pre-configure possible reasons users
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can specify when creating the RMA order.
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In a multi-company setup, each company can define its own reasons and
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choose to make the reason mandatory or optional.
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**Table of contents**
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.. contents::
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:local:
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Configuration
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=============
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To configure this module, you need to:
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- Go to **Inventory > Settings > Settings** and select whether the
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reason is mandatory or not.
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- Go to **RMA > Settings > RMA Reasons** and create the RMA reasons for
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your company.
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Usage
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=====
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When creating an RMA, select the reason for the return.
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Bug Tracker
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===========
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Bugs are tracked on `GitHub Issues <https://github.com/OCA/rma/issues>`_.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us to smash it by providing a detailed and welcomed
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`feedback <https://github.com/OCA/rma/issues/new?body=module:%20rma_reason%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
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Do not contact contributors directly about support or help with technical issues.
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Credits
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=======
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Authors
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-------
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* Raumschmiede GmbH
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* BCIM
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* ACSONE SA/NV
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Contributors
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------------
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- Jacques-Etienne Baudoux - BCIM [email protected]
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- Souheil Bejaoui - ACSONE SA/NV [email protected]
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Maintainers
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-----------
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This module is maintained by the OCA.
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.. image:: https://odoo-community.org/logo.png
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:alt: Odoo Community Association
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:target: https://odoo-community.org
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OCA, or the Odoo Community Association, is a nonprofit organization whose
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mission is to support the collaborative development of Odoo features and
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promote its widespread use.
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.. |maintainer-sbejaoui| image:: https://github.com/sbejaoui.png?size=40px
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:target: https://github.com/sbejaoui
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:alt: sbejaoui
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Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
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|maintainer-sbejaoui|
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This module is part of the `OCA/rma <https://github.com/OCA/rma/tree/16.0/rma_reason>`_ project on GitHub.
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You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

‎rma_reason/__init__.py‎

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from . import models
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from . import wizards

‎rma_reason/__manifest__.py‎

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# Copyright 2024 Raumschmiede GmbH
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# Copyright 2024 BCIM
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# Copyright 2024 ACSONE SA/NV
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# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
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{
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"name": "Rma Reason",
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"version": "16.0.1.0.0",
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"license": "AGPL-3",
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"author": "Raumschmiede GmbH,BCIM,ACSONE SA/NV,Odoo Community Association (OCA)",
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"website": "https://github.com/OCA/rma",
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"depends": ["rma"],
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"maintainers": ["sbejaoui"],
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"data": [
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"security/rma_reason.xml",
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"views/rma.xml",
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"views/rma_reason.xml",
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"views/res_config_settings.xml",
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"views/rma_portal_templates.xml",
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"wizards/stock_return_picking.xml",
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],
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"demo": [
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"demo/rma_reason.xml",
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],
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}

‎rma_reason/demo/rma_reason.xml‎

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<?xml version="1.0" encoding="utf-8" ?>
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<!-- Copyright 2024 Raumschmiede GmbH
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Copyright 2024 BCIM
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Copyright 2024 ACSONE SA/NV
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License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl). -->
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<odoo noupdate="1">
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<record model="rma.reason" id="rma_reason_defective_product">
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<field name="name">Defective Product</field>
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<field
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name="description"
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>The item is malfunctioning or has a defect that affects its intended use.</field>
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</record>
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<record model="rma.reason" id="rma_reason_wrong_item_shipped">
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<field name="name">Wrong Item Shipped</field>
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<field
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name="description"
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>The customer received a different product than what they ordered.</field>
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</record>
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<record model="rma.reason" id="rma_reason_damaged_in_transit">
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<field name="name">Damaged in Transit</field>
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<field
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name="description"
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>The product was damaged during shipping and is not in usable condition upon arrival.</field>
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</record>
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<record model="rma.reason" id="rma_reason_unwanted_changed_mind">
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<field name="name">Unwanted/Changed Mind</field>
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<field
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name="description"
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>The customer no longer wants the item or changed their mind after purchasing it.</field>
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</record>
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<record model="rma.reason" id="rma_reason_not_as_described">
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<field name="name">Product Not as Described</field>
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<field
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name="description"
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>The item does not match the description or specifications provided by the seller, leading to customer dissatisfaction.</field>
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</record>
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</odoo>

‎rma_reason/models/__init__.py‎

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from . import rma_reason
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from . import rma
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from . import res_company
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from . import res_config_settings

‎rma_reason/models/res_company.py‎

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# Copyright 2024 Raumschmiede GmbH
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# Copyright 2024 BCIM
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# Copyright 2024 ACSONE SA/NV
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# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
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from odoo import fields, models
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class ResCompany(models.Model):
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_inherit = "res.company"
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is_rma_reason_required = fields.Boolean(
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string="Indicates whether specifying an RMA reason is mandatory when creating "
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"an RMA order."
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)

‎rma_reason/models/res_config_settings.py‎

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# Copyright 2024 Raumschmiede GmbH
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# Copyright 2024 BCIM
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# Copyright 2024 ACSONE SA/NV
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# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
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from odoo import fields, models
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class ResConfigSettings(models.TransientModel):
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_inherit = "res.config.settings"
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is_rma_reason_required = fields.Boolean(
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related="company_id.is_rma_reason_required", readonly=False
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)

‎rma_reason/models/rma.py‎

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# Copyright 2024 Raumschmiede GmbH
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# Copyright 2024 BCIM
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# Copyright 2024 ACSONE SA/NV
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# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
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from odoo import api, fields, models
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class Rma(models.Model):
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_inherit = "rma"
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reason_id = fields.Many2one(comodel_name="rma.reason")
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is_rma_reason_required = fields.Boolean(related="company_id.is_rma_reason_required")
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operation_domain = fields.Binary(compute="_compute_operation_domain")
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@api.depends("reason_id")
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def _compute_operation_domain(self):
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for rec in self:
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if rec.reason_id and rec.reason_id.allowed_operation_ids:
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rec.operation_domain = [
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("id", "in", rec.reason_id.allowed_operation_ids.ids)
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]
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else:
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rec.operation_domain = []

‎rma_reason/models/rma_reason.py‎

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# Copyright 2024 Raumschmiede GmbH
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# Copyright 2024 BCIM
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# Copyright 2024 ACSONE SA/NV
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# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
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from odoo import fields, models
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class RmaReason(models.Model):
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_name = "rma.reason"
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_description = "Rma Reason"
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name = fields.Char(required=True, translate=True)
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description = fields.Text(translate=True)
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company_id = fields.Many2one(
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"res.company",
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required=True,
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readonly=True,
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default=lambda self: self.env.company,
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)
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allowed_operation_ids = fields.Many2many(
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comodel_name="rma.operation",
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string="Operations",
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help="List of RMA operations that are allowed when this reason is selected.",
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)

‎rma_reason/readme/CONFIGURE.md‎

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To configure this module, you need to:
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- Go to **Inventory > Settings > Settings** and select whether the reason is mandatory or not.
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- Go to **RMA > Settings > RMA Reasons** and create the RMA reasons for your company.

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