Python Example "The document could not be saved" and "Download Failed" errors. #447

yokesh22 · 2023-08-24T06:54:19Z

I have used Python Example provided in this url "https://api.onlyoffice.com/editors/demopreview".
I have change STORAGE_PATH and DOC_SERV_SITE_URL.
Config.py

import os

VERSION = '1.5.1'

FILE_SIZE_MAX = 5242880
STORAGE_PATH = 'assets/new'

DOC_SERV_FILLFORMS = [".oform", ".docx"]
DOC_SERV_VIEWED = [".pdf", ".djvu", ".xps", ".oxps"]  # file extensions that can be viewed
DOC_SERV_EDITED = [".docx", ".xlsx", ".csv", ".pptx", ".txt", ".docxf"]  # file extensions that can be edited
DOC_SERV_CONVERT = [                                           # file extensions that can be converted
    ".docm", ".doc", ".dotx", ".dotm", ".dot", ".odt",
    ".fodt", ".ott", ".xlsm", ".xlsb", ".xls", ".xltx", ".xltm",
    ".xlt", ".ods", ".fods", ".ots", ".pptm", ".ppt",
    ".ppsx", ".ppsm", ".pps", ".potx", ".potm", ".pot",
    ".odp", ".fodp", ".otp", ".rtf", ".mht", ".html", ".htm", ".xml", ".epub", ".fb2"
]

DOC_SERV_TIMEOUT = 120000

DOC_SERV_SITE_URL = 'http://192.168.1.119:8050/'

DOC_SERV_CONVERTER_URL = 'ConvertService.ashx'
DOC_SERV_API_URL = 'web-apps/apps/api/documents/api.js'
DOC_SERV_PRELOADER_URL = 'web-apps/apps/api/documents/cache-scripts.html'
DOC_SERV_COMMAND_URL='coauthoring/CommandService.ashx'

EXAMPLE_DOMAIN = "http://192.168.1.119:8050"

secret_key = os.urandom(32).hex()

DOC_SERV_JWT_SECRET = "my_jwt_secret"  # the secret key for generating token
DOC_SERV_JWT_HEADER = 'Authorization'

DOC_SERV_VERIFY_PEER = False

EXT_SPREADSHEET = [
    ".xls", ".xlsx", ".xlsm", ".xlsb",
    ".xlt", ".xltx", ".xltm",
    ".ods", ".fods", ".ots", ".csv"
]

EXT_PRESENTATION = [
    ".pps", ".ppsx", ".ppsm",
    ".ppt", ".pptx", ".pptm",
    ".pot", ".potx", ".potm",
    ".odp", ".fodp", ".otp"
]

EXT_DOCUMENT = [
    ".doc", ".docx", ".docm",
    ".dot", ".dotx", ".dotm",
    ".odt", ".fodt", ".ott", ".rtf", ".txt",
    ".html", ".htm", ".mht", ".xml",
    ".pdf", ".djvu", ".fb2", ".epub", ".xps", ".oxps", ".oform"
]

LANGUAGES = {
    'en': 'English',
    'hy': 'Armenian',
    'az': 'Azerbaijani',
    'eu': 'Basque',
    'be': 'Belarusian',
    'bg': 'Bulgarian',
    'ca': 'Catalan',
    'zh' : 'Chinese (People\'s Republic of China)',
    'zh-TW' : 'Chinese (Traditional, Taiwan)',
    'cs': 'Czech',
    'da': 'Danish',
    'nl': 'Dutch',
    'fi': 'Finnish',
    'fr': 'French',
    'gl': 'Galego',
    'de': 'German',
    'el': 'Greek',
    'hu': 'Hungarian',
    'id': 'Indonesian',
    'it': 'Italian',
    'ja': 'Japanese',
    'ko': 'Korean',
    'lv': 'Latvian',
    'lo': 'Lao',
    'ms': 'Malay (Malaysia)',
    'nb': 'Norwegian',
    'pl': 'Polish',
    'pt' : 'Portuguese (Brazil)',
    'pt-PT' : 'Portuguese (Portugal)',
    'ro': 'Romanian',
    'ru': 'Russian',
    'sk': 'Slovak',
    'sl': 'Slovenian',
    'es': 'Spanish',
    'sv': 'Swedish',
    'tr': 'Turkish',
    'uk': 'Ukrainian',
    'vi': 'Vietnamese',
    'aa-AA': 'Test Language'
}

if os.environ.get("EXAMPLE_DOMAIN"):  # generates a link for example domain
    EXAMPLE_DOMAIN = os.environ.get("EXAMPLE_DOMAIN")
if os.environ.get("DOC_SERV"):  # generates links for document server
    DOC_SERV_SITE_URL = os.environ.get("DOC_SERV")

now when i am opening a file or creating new file from document list (document manager). I'm getting error as
"The document could not be saved". and followed by "Download Failed".
The url showing when opening a new is "http://localhost:8000/edit?filename=new.docx"

where to run python i give cmd as python3 manage.py runserver 0.0.0.0:8000

this is my out.log

[2023-08-24T06:53:48.712] [ERROR] [localhost] [6289806449775634934] [uid-1] nodeJS - postData error: url = http://192.168.1.119:8050/track?filename=new%20(2).docx&userAddress=127.0.0.1;data = {"key":"6289806449775634934","status":1,"users":["uid-1"],"actions":[{"type":1,"userid":"uid-1"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiI2Mjg5ODA2NDQ5Nzc1NjM0OTM0Iiwic3RhdHVzIjoxLCJ1c2VycyI6WyJ1aWQtMSJdLCJhY3Rpb25zIjpbeyJ0eXBlIjoxLCJ1c2VyaWQiOiJ1aWQtMSJ9XSwiaWF0IjoxNjkyODYwMDI4LCJleHAiOjE2OTI4NjAzMjh9.sS13MyF2CDlBl0yzh84HWkQAHqXMj4UrhBmCKyNUuMM"} Error: Error response: statusCode:404; headers:{"server":"nginx","date":"Thu, 24 Aug 2023 06:53:48 GMT","content-type":"text/html; charset=utf-8","transfer-encoding":"chunked","connection":"keep-alive","vary":"Accept-Encoding","content-security-policy":"default-src 'none'","x-content-type-options":"nosniff","content-encoding":"gzip"}; body:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Cannot POST /track</pre>
</body>
</html>

    at Request._callback (/snapshot/server/build/server/Common/sources/utils.js)
    at Request.callback (/snapshot/server/build/server/Common/node_modules/request/request.js:185:22)
    at Request.emit (events.js:400:28)
    at Request.<anonymous> (/snapshot/server/build/server/Common/node_modules/request/request.js:1154:10)
    at Request.emit (events.js:400:28)
    at Gunzip.<anonymous> (/snapshot/server/build/server/Common/node_modules/request/request.js:1076:12)
    at Object.onceWrapper (events.js:519:28)
    at Gunzip.emit (events.js:400:28)
    at endReadableNT (internal/streams/readable.js:1333:12)
    at processTicksAndRejections (internal/process/task_queues.js:82:21)

The text was updated successfully, but these errors were encountered:

SergeyKorneyev · 2023-08-30T09:58:40Z

Hello,

The value of DOC_SERV_SITE_URL should contain the Document Server's (ONLYOFFICE Docs) address, so please double-check if it's available at that address.
The value of EXAMPLE_DOMAIN should either be left default (None) or it should be http://192.168.1.119:8000 in your case. If you leave it as None, then you should access the example via its IP address instead of localhost.

github-ljx · 2023-10-11T06:42:03Z

When I use the provided Python example, the view page opens correctly, but the edit page fails to display properly as shown in the image below.

Upon checking the logs of the Document Server container, the following error message can be observed.

I have change DOC_SERV_SITE_URL.
Config.py

import os

VERSION = '1.6.0'

FILE_SIZE_MAX = 5242880
STORAGE_PATH = 'app_data'

DOC_SERV_FILLFORMS = [".docx", ".oform"]
DOC_SERV_VIEWED = [".djvu", ".oxps", ".pdf", ".xps"]  # file extensions that can be viewed
DOC_SERV_EDITED = [                                             # file extensions that can be edited
    ".csv", ".docm", ".docx", ".docxf", ".dotm", ".dotx",
    ".epub", ".fb2", ".html", ".odp", ".ods", ".odt", ".otp",
    ".ots", ".ott", ".potm", ".potx", ".ppsm", ".ppsx", ".pptm",
    ".pptx", ".rtf", ".txt", ".xlsm", ".xlsx", ".xltm", ".xltx"
]
DOC_SERV_CONVERT = [                                            # file extensions that can be converted
    ".doc", ".dot", ".dps", ".dpt", ".epub", ".et", ".ett", ".fb2",
    ".fodp", ".fods", ".fodt", ".htm", ".html", ".mht", ".mhtml",
    ".odp", ".ods", ".odt", ".otp", ".ots", ".ott", ".pot", ".pps",
    ".ppt", ".rtf", ".stw", ".sxc", ".sxi", ".sxw", ".wps", ".wpt",
    ".xls", ".xlsb", ".xlt", ".xml"
]

DOC_SERV_TIMEOUT = 120000

DOC_SERV_SITE_URL = 'http://192.168.2.100:6831/'

DOC_SERV_CONVERTER_URL = 'ConvertService.ashx'
DOC_SERV_API_URL = 'web-apps/apps/api/documents/api.js'
DOC_SERV_PRELOADER_URL = 'web-apps/apps/api/documents/cache-scripts.html'
DOC_SERV_COMMAND_URL='coauthoring/CommandService.ashx'

EXAMPLE_DOMAIN = None

DOC_SERV_JWT_SECRET = ''  # the secret key for generating token
DOC_SERV_JWT_HEADER = 'Authorization'
DOC_SERV_JWT_USE_FOR_REQUEST = True

DOC_SERV_VERIFY_PEER = False

EXT_SPREADSHEET = [
    ".xls", ".xlsx", ".xlsm", ".xlsb",
    ".xlt", ".xltx", ".xltm",
    ".ods", ".fods", ".ots", ".csv"
]

EXT_PRESENTATION = [
    ".pps", ".ppsx", ".ppsm",
    ".ppt", ".pptx", ".pptm",
    ".pot", ".potx", ".potm",
    ".odp", ".fodp", ".otp"
]

EXT_DOCUMENT = [
    ".doc", ".docx", ".docm",
    ".dot", ".dotx", ".dotm",
    ".odt", ".fodt", ".ott", ".rtf", ".txt",
    ".html", ".htm", ".mht", ".xml",
    ".pdf", ".djvu", ".fb2", ".epub", ".xps", ".oxps", ".oform"
]

LANGUAGES = {
    'en': 'English',
    'hy': 'Armenian',
    'az': 'Azerbaijani',
    'eu': 'Basque',
    'be': 'Belarusian',
    'bg': 'Bulgarian',
    'ca': 'Catalan',
    'zh': 'Chinese (Simplified)',
    'zh-TW': 'Chinese (Traditional)',
    'cs': 'Czech',
    'da': 'Danish',
    'nl': 'Dutch',
    'fi': 'Finnish',
    'fr': 'French',
    'gl': 'Galego',
    'de': 'German',
    'el': 'Greek',
    'hu': 'Hungarian',
    'id': 'Indonesian',
    'it': 'Italian',
    'ja': 'Japanese',
    'ko': 'Korean',
    'lo': 'Lao',
    'lv': 'Latvian',
    'ms': 'Malay (Malaysia)',
    'no': 'Norwegian',
    'pl': 'Polish',
    'pt': 'Portuguese (Brazil)',
    'pt-PT': 'Portuguese (Portugal)',
    'ro': 'Romanian',
    'ru': 'Russian',
    'si': 'Sinhala (Sri Lanka)',
    'sk': 'Slovak',
    'sl': 'Slovenian',
    'es': 'Spanish',
    'sv': 'Swedish',
    'tr': 'Turkish',
    'uk': 'Ukrainian',
    'vi': 'Vietnamese',
    'aa-AA': 'Test Language'
}

if os.environ.get("EXAMPLE_DOMAIN"):  # generates a link for example domain
    EXAMPLE_DOMAIN = os.environ.get("EXAMPLE_DOMAIN")
if os.environ.get("DOC_SERV"):  # generates links for document server
    DOC_SERV_SITE_URL = os.environ.get("DOC_SERV")

SergeyKorneyev · 2023-12-14T09:26:36Z

@github-ljx
Could you check if the issue persists with the latest versions of the Document Server and the Python example?

Leo2426 · 2024-07-25T17:00:26Z

I have the same problem with springboot

` server.version=1.9.0

server.address=
server.port=4000

filesize-max=5242880
filename-max=50

files.storage=C:\documentosOffice
files.storage.folder=

files.docservice.timeout=120000
files.docservice.history.postfix=-hist

files.docservice.url.site=http://localhost:80/
files.docservice.url.converter=ConvertService.ashx
files.docservice.url.command=coauthoring/CommandService.ashx
files.docservice.url.api=web-apps/apps/api/documents/api.js
files.docservice.url.preloader=web-apps/apps/api/documents/cache-scripts.html
files.docservice.url.example=

files.docservice.secret=my_jwt_secret
files.docservice.header=Authorization
files.docservice.token-use-for-request=true

files.docservice.verify-peer-off=true

spring.datasource.url=jdbc:h2:mem:usersdb
spring.datasource.driverClassName=org.h2.Driver
spring.datasource.username=sa
spring.datasource.password=password
spring.jpa.database-platform=org.hibernate.dialect.H2Dialect
hibernate.ddl-auto
spring.h2.console.enabled=true
spring.h2.console.path=/h2
spring.servlet.multipart.max-file-size=5MB
spring.servlet.multipart.max-request-size=5MB

url.index=/
url.converter=/converter
url.editor=/editor
url.track=/track
url.download=/download
`

yuanphoenix · 2024-10-30T07:11:15Z

files.docservice.url.example=

files.docservice.url.example=
should be youripv4:4000

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

Python Example "The document could not be saved" and "Download Failed" errors. #447

Python Example "The document could not be saved" and "Download Failed" errors. #447

yokesh22 commented Aug 24, 2023 •

edited by LinneyS

Loading

SergeyKorneyev commented Aug 30, 2023

github-ljx commented Oct 11, 2023

SergeyKorneyev commented Dec 14, 2023

Leo2426 commented Jul 25, 2024 •

edited

Loading

yuanphoenix commented Oct 30, 2024 •

edited

Loading

Python Example "The document could not be saved" and "Download Failed" errors. #447

Python Example "The document could not be saved" and "Download Failed" errors. #447

Comments

yokesh22 commented Aug 24, 2023 • edited by LinneyS Loading

SergeyKorneyev commented Aug 30, 2023

github-ljx commented Oct 11, 2023

SergeyKorneyev commented Dec 14, 2023

Leo2426 commented Jul 25, 2024 • edited Loading

yuanphoenix commented Oct 30, 2024 • edited Loading

yokesh22 commented Aug 24, 2023 •

edited by LinneyS

Loading

Leo2426 commented Jul 25, 2024 •

edited

Loading

yuanphoenix commented Oct 30, 2024 •

edited

Loading