Include the add-in in the installation of a VSTO add-in not working correctly

[touss59]

Hello !

We are testing internally this new option to deploy our new Office JS add-in alongside our VSTO add-in.
It's working well in most cases, but not for some users (~10%).
For these users the installation does not complete correctly and the add-in isn't visible in the add-in menu.
A solution that seems to work is to ask them to refresh their add-ins via this button (see below).

Your Environment

• Platform [PC desktop, Mac, iOS, Office on the web]: PC desktop
• Host [Excel, Word, PowerPoint, etc.]: PowerPoint
• Office version number: Version 2503 (Build 18623.20208) Current Channel
• Operating System: Windows 11

Expected behavior

• The user is prompted to approve inclusion of the web add-in as part of the overall installation
• He approves it
• A content add-in instance is inserted in the current slide
• Our add-in is visible in the add-in menu.

Current behavior

• The user is prompted to approve inclusion of the web add-in as part of the overall installation
• He approves it
• A content add-in instance is inserted in the current slide
• Our add-in is not visible in the add-in menu. (no specific error message is displayed)

Context

If this method of deployment works correctly internally, we want to use it to deploy our add-in to our clients.
It involves several dozens of thousands of users, so we want to make sure it's reliable.

Have a nice day!
Feel free to reach out if you have any questions.

[penglongzhaochina]

Thanks for reporting this issue.

It has been put on our backlog<Bug#9630508> for internal track. We will keep track of this issue and let you know if there are any updates.

[jipinshi]

@touss59, Thanks for reporting the issue. I'm glad that you tried the feature and want to adopt it. I would love to check more with you for details. May I know the add-in name you mentioned above? This will not block users to use the add-in since it is already inserted to the ppt slide, they can copy and paste the add-in. Next time open ppt document, the list will be updated for these users I would love to support you on the journey.

[touss59]

Thank you for your response @jipinshi . For more details, please feel free to contact me at valentin.toussirot@upslide.net.
Sorry, I forgot to mention that the add-in list was not updated after several PowerPoint restarts. The issue was only resolved by clicking the refresh button.