Error: 400 Bad Request. Code: 2001 - timeout cannot be null for PUT API call when applying pagerduty_service resource

[kandula-chakradhar]

Terraform Version:

v1.1.9

Provider Version:

v3.25.0

Description:

I am encountering an error when trying to apply a Terraform configuration for the pagerduty_service resource. The error message returned is:

Error: Error reading: <our-internal-service-id>: PUT API call to https://api.pagerduty.com/services/<our-internal-service-id> failed 400 Bad Request. Code: 2001, Errors: [timeout cannot be null], Message: Invalid Input Provided

Terraform Configuration:

Here’s the current configuration for the pagerduty_service resource:

resource "pagerduty_service" "default" {
  count = local.global_shard ? 1 : 0

  name                    = local.service_name
  description             = local.service_description
  escalation_policy       = var.escalation_policy 
  acknowledgement_timeout = var.service_acknowledgement_timeout
  alert_creation          = var.service_alert_creation
  auto_resolve_timeout    = var.service_auto_resolve_timeout

  lifecycle {
    ignore_changes = [
      response_play
    ]
  }

  dynamic "incident_urgency_rule" {
    for_each = var.service_support_hours != null ? [1] : []

    content {
      type = "use_support_hours"

      during_support_hours {
        type    = "constant"
        urgency = "high"
      }

      outside_support_hours {
        type    = "constant"
        urgency = "low"
      }
    }
  }

  dynamic "scheduled_actions" {
    for_each = var.service_support_hours != null ? [1] : []

    content {
      type       = "urgency_change"
      to_urgency = "high"

      at {
        type = "named_time"
        name = "support_hours_start"
      }
    }
  }

  dynamic "support_hours" {
    for_each = var.service_support_hours != null ? [1] : []

    content {
      type         = var.service_support_hours.type
      time_zone    = var.service_support_hours.time_zone
      start_time   = var.service_support_hours.start_time
      end_time     = var.service_support_hours.end_time
      days_of_week = var.service_support_hours.days_of_week
    }
  }
}

Configuration:

The acknowledgement_timeout and auto_resolve_timeout values are defined as strings in my variables.tf file with default values:

variable "service_acknowledgement_timeout" {
  type        = string
  description = "The acknowledgement timeout of the PagerDuty service."
  default     = "1800"
}

variable "service_auto_resolve_timeout" {
  type        = string
  description = "The auto resolve timeout of the PagerDuty service."
  default     = "14400"
}

Terraform Plan Output:

Here is what we see in the terraform plan output:

# module.pagerduty_service[0].pagerduty_service.default[0] will be updated in-place
  ~ resource "pagerduty_service" "default" {
      ~ description             = <<-EOT
            Managed by Terraform
          - Repository: Internal-repository
          + Repository: Another-Internal-repository
        EOT
        id                      = "Internal-Service-Id"
        name                    = "Our Internal Service Name"
        # (11 unchanged attributes hidden)


        # (2 unchanged blocks hidden)
    }

Additional Information:

We haven't made any change to our tf module, so suspecting that issue is with the latest pagerduty provider

Suggestions:

Please advise on next steps that we need to do to fix the error