Issue #1826: Adding sysconfig option for displaying date instead of age when ticket is older than 24 hours.

Author: stefanhaerter

Kernel/Config/Files/XML/Framework.xml

@@ -8604,6 +8604,13 @@ via the Preferences button after logging in.
             <Item ValueType="Checkbox">0</Item>
         </Value>
     </Setting>
+    <Setting Name="TimeShowCreatedAt" Required="0" Valid="1">
+        <Description Translatable="1">Shows creation date instead of age if ticket is older than 24 hours.</Description>
+        <Navigation>Core::Time</Navigation>
+        <Value>
+            <Item ValueType="Checkbox">0</Item>
+        </Value>
+    </Setting>
     <Setting Name="AdminCustomerUser::RunInitialWildcardSearch" Required="1" Valid="1">
         <Description Translatable="1">Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.</Description>
         <Navigation>Frontend::Admin::View::CustomerUser</Navigation>

Kernel/Output/HTML/Layout.pm

@@ -2328,6 +2328,7 @@ sub CustomerAge {
     my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
 
     my $Age       = defined( $Param{Age} ) ? $Param{Age} : return;
+    my $CreatedAt = $Param{CreatedAt} || '';
     my $Space     = $Param{Space} || '<br/>';
     my $AgeStrg   = '';
     my $DayDsc    = Translatable('d');
@@ -2343,6 +2344,19 @@ sub CustomerAge {
         $AgeStrg = '-';
     }
 
+    if ( $Param{CreatedAt} && $ConfigObject->Get('TimeShowCreatedAt') && $Age >= 86400 ) {
+
+        my $CreatedAtDateTimeObject = $Kernel::OM->Create(
+            'Kernel::System::DateTime',
+            ObjectParams => {
+                String => $Param{CreatedAt},
+            },
+        );
+
+        return $CreatedAtDateTimeObject->ToString();
+
+    }
+
     # get days
     if ( $Age >= 86400 ) {
         $AgeStrg .= int( ( $Age / 3600 ) / 24 ) . ' ';

Kernel/Output/HTML/TicketOverview/Medium.pm

@@ -416,8 +416,9 @@ sub _Show {
 
     # create human age
     $Article{Age} = $LayoutObject->CustomerAge(
-        Age   => $Article{Age},
-        Space => ' ',
+        Age       => $Article{Age},
+        Space     => ' ',
+        CreatedAt => $Article{Created},
     );
 
     # fetch all std. templates ...

Kernel/Output/HTML/TicketOverview/Preview.pm

@@ -451,8 +451,9 @@ sub _Show {
 
     # create human age
     $Article{Age} = $LayoutObject->CustomerAge(
-        Age   => $Article{Age},
-        Space => ' ',
+        Age       => $Article{Age},
+        Space     => ' ',
+        CreatedAt => $Article{Created},
     );
 
     # get queue object

Kernel/Output/HTML/TicketOverview/Small.pm

@@ -528,8 +528,9 @@ sub Run {
 
             # create human age
             $Article{Age} = $LayoutObject->CustomerAge(
-                Age   => $Article{Age},
-                Space => ' ',
+                Age       => $Article{Age},
+                Space     => ' ',
+                CreatedAt => $Article{Created},
             );
 
             # get ACL restrictions