From fb343e7fb1c06a5d554b162bad8904c46577f32b Mon Sep 17 00:00:00 2001 From: Stefan <87359203+StefanAbel-OTOBO@users.noreply.github.com> Date: Thu, 28 Nov 2024 10:05:43 +0100 Subject: [PATCH] Update Ticket.xml Added further description for more clarity --- Kernel/Config/Files/XML/Ticket.xml | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/Kernel/Config/Files/XML/Ticket.xml b/Kernel/Config/Files/XML/Ticket.xml index ea14deb5ea..640eab3b5d 100644 --- a/Kernel/Config/Files/XML/Ticket.xml +++ b/Kernel/Config/Files/XML/Ticket.xml @@ -12452,7 +12452,7 @@ - Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address. + Blocks all the incoming emails that do not have a valid ticket number in subject with (in this example) From: @example.com address. You can use RegEx here. You can also add a new line in Match to look up multiple fields, e.g. "To" and use RegEx as well. You can define an Auto Reject Message with PostMaster::PreFilterModule::NewTicketReject::Body and PostMaster::PreFilterModule::NewTicketReject::Subject and PostMaster::PreFilterModule::NewTicketReject::Sender. A Match (e.g. From -> . ) is needed for the functionality to work. Core::Email::PostMaster