diff --git a/Kernel/Config/Files/XML/Ticket.xml b/Kernel/Config/Files/XML/Ticket.xml
index acbbb22eab..7355b783b6 100644
--- a/Kernel/Config/Files/XML/Ticket.xml
+++ b/Kernel/Config/Files/XML/Ticket.xml
@@ -2408,6 +2408,13 @@
             <Item ValueType="Checkbox">1</Item>
         </Value>
     </Setting>
+    <Setting Name="AccountedTime::UsedUnits" Required="1" Valid="1">
+        <Description Translatable="1">Which units are used and shown in the overview for timeunits?</Description>
+        <Navigation>Frontend::Agent::Ticket::AccountedTime</Navigation>
+        <Value>
+            <Item ValueType="String" ValueRegex="">Minutes</Item>
+        </Value>
+    </Setting>
     <Setting Name="Ticket::Frontend::AgentTicketStatusView###SortBy::Default" UserPreferencesGroup="Advanced" UserModificationActive="1" UserModificationPossible="1" Required="1" Valid="1">
         <Description Translatable="1">Defines the default ticket attribute for ticket sorting in the status view of the agent interface.</Description>
         <Navigation>Frontend::Agent::View::TicketStatus</Navigation>
@@ -13094,6 +13101,13 @@ Thanks for your help!
             </Hash>
         </Value>
     </Setting>
+    <Setting Name="Ticket::Frontend::AgentTicketZoom###ArticleListShowTimeUnits" Required="0" Valid="1">
+        <Description Translatable="1">If the accounted time units for articles are shown in the article list. Only showing if at least one article has any accounted time.</Description>
+        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
+        <Value>
+            <Item ValueType="Checkbox">1</Item>
+        </Value>
+    </Setting>
     <Setting Name="Ticket::Frontend::AgentTicketZoom###Widgets###0100-TicketInformation" Required="0" Valid="1">
         <Description Translatable="1">AgentTicketZoom widget that displays ticket data in the side bar.</Description>
         <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
@@ -13779,6 +13793,7 @@ Thanks for your help!
                     <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                     <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                 </DefaultItem>
+                <Item Key="AccountedTime" SelectedID="1"></Item>
                 <Item Key="Age" SelectedID="2"></Item>
                 <Item Key="Changed" SelectedID="1"></Item>
                 <Item Key="Created" SelectedID="1"></Item>
@@ -13817,6 +13832,7 @@ Thanks for your help!
                     <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                     <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                 </DefaultItem>
+                <Item Key="AccountedTime" SelectedID="1"></Item>
                 <Item Key="Age" SelectedID="2"></Item>
                 <Item Key="Changed" SelectedID="1"></Item>
                 <Item Key="Created" SelectedID="1"></Item>
@@ -13855,6 +13871,7 @@ Thanks for your help!
                     <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                     <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                 </DefaultItem>
+                <Item Key="AccountedTime" SelectedID="1"></Item>
                 <Item Key="Age" SelectedID="2"></Item>
                 <Item Key="Changed" SelectedID="1"></Item>
                 <Item Key="Created" SelectedID="1"></Item>
@@ -13893,6 +13910,7 @@ Thanks for your help!
                     <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                     <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                 </DefaultItem>
+                <Item Key="AccountedTime" SelectedID="1"></Item>
                 <Item Key="Age" SelectedID="2"></Item>
                 <Item Key="Changed" SelectedID="1"></Item>
                 <Item Key="Created" SelectedID="1"></Item>
@@ -13931,6 +13949,7 @@ Thanks for your help!
                     <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                     <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                 </DefaultItem>
+                <Item Key="AccountedTime" SelectedID="1"></Item>
                 <Item Key="Age" SelectedID="2"></Item>
                 <Item Key="Changed" SelectedID="1"></Item>
                 <Item Key="Created" SelectedID="1"></Item>
@@ -13969,6 +13988,7 @@ Thanks for your help!
                     <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                     <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                 </DefaultItem>
+                <Item Key="AccountedTime" SelectedID="1"></Item>
                 <Item Key="Age" SelectedID="2"></Item>
                 <Item Key="Changed" SelectedID="1"></Item>
                 <Item Key="Created" SelectedID="1"></Item>
@@ -14007,6 +14027,7 @@ Thanks for your help!
                     <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                     <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                 </DefaultItem>
+                <Item Key="AccountedTime" SelectedID="1"></Item>
                 <Item Key="Age" SelectedID="2"></Item>
                 <Item Key="Changed" SelectedID="1"></Item>
                 <Item Key="Created" SelectedID="1"></Item>
@@ -14045,6 +14066,7 @@ Thanks for your help!
                     <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                     <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                 </DefaultItem>
+                <Item Key="AccountedTime" SelectedID="1"></Item>
                 <Item Key="Age" SelectedID="2"></Item>
                 <Item Key="Changed" SelectedID="1"></Item>
                 <Item Key="Created" SelectedID="1"></Item>
diff --git a/Kernel/Modules/AgentTicketZoom.pm b/Kernel/Modules/AgentTicketZoom.pm
index e001053697..8fdf26fb89 100644
--- a/Kernel/Modules/AgentTicketZoom.pm
+++ b/Kernel/Modules/AgentTicketZoom.pm
@@ -2389,6 +2389,25 @@ sub _ArticleTree {
             },
         );
 
+        # fetching accounted times of all articles to check if we display the column
+        my %ArticleAccountedTimes;
+        my $ShowTimeUnits = 0;
+        if ( $Self->{Config}{ArticleListShowTimeUnits} ) {
+            for my $ArticleTmp (@ArticleBox) {
+
+                # Get accounted time for article using ArticleAccountedTimeGet
+                $ArticleAccountedTimes{ $ArticleTmp->{ArticleID} } = $ArticleObject->ArticleAccountedTimeGet(
+                    ArticleID => $ArticleTmp->{ArticleID},
+                );
+            }
+            $ShowTimeUnits = ( any { $_ != 0 } values %ArticleAccountedTimes ) ? 1 : 0;
+            if ($ShowTimeUnits) {
+                $LayoutObject->Block(
+                    Name => 'TimeUnitHeader',
+                );
+            }
+        }
+
         ARTICLE:
         for my $ArticleTmp (@ArticleBox) {
             my %Article = %$ArticleTmp;
@@ -2473,6 +2492,17 @@ sub _ArticleTree {
                 ShowDeletedArticles => $Self->{ShowDeletedArticles}
             );
 
+            if ($ShowTimeUnits) {
+
+                my %TimeUnitField = (
+                    Value => $ArticleAccountedTimes{ $ArticleTmp->{ArticleID} },
+                    Label => 'Time Unit'
+                );
+                $Article{TimeUnit} = $ArticleAccountedTimes{ $ArticleTmp->{ArticleID} };
+
+                $ArticleFields{TimeUnit} = \%TimeUnitField;
+            }
+
             # Get transmission status information for email articles.
             my $TransmissionStatus;
             if ( $Article{ChannelName} && $Article{ChannelName} eq 'Email' ) {
@@ -2494,6 +2524,7 @@ sub _ArticleTree {
                     TransmissionStatus => $TransmissionStatus,
                     ZoomExpand         => $Self->{ZoomExpand},
                     ZoomExpandSort     => $Self->{ZoomExpandSort},
+                    ShowTimeUnits      => $ShowTimeUnits,
                 },
             );
 
diff --git a/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt b/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt
index 185e4534df..ee4a71c6b5 100644
--- a/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt
+++ b/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt
@@ -202,6 +202,12 @@
                             <div title="[% Translate("Service Time") | html %]: [% Data.SolutionTimeWorkingTime | html %]" class="[% Data.SolutionTimeClass | html %]">[% Data.SolutionTimeHuman | html %] / [% Data.SolutionTimeDestinationDate | Localize("TimeShort") %]</div>
 [% RenderBlockEnd("SolutionTime") %]
                         </td>
+                        <td>
+                            <label>[% Translate("Accounted Time") | html %]</label>
+[% RenderBlockStart("AccountedTime") %]
+                            <div title="[% Translate("Accounted Time") | html %]: [% Data.AccountedTime | html %]" class="[% Data.SolutionTimeClass | html %]">[% Data.AccountedTime | html %]</div>
+[% RenderBlockEnd("AccountedTime") %]
+                        </td>
                     </tr>
                 </tbody>
             </table>
diff --git a/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewPreview.tt b/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewPreview.tt
index 3f54ebfad6..3b8d5113e1 100644
--- a/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewPreview.tt
+++ b/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewPreview.tt
@@ -156,6 +156,11 @@
                                 <label>[% Translate("Type") | html %]</label><div title="[% Data.Type | html %]">[% Data.Type | html %]</div>
 [% RenderBlockEnd("Type") %]
                             </td>
+                        <td>
+[% RenderBlockStart("AccountedTime") %]
+                            <label>[% Translate("Accounted Time") | html %]</label><div title="[% Translate("Accounted Time") | html %]: [% Data.AccountedTime | html %]">[% Data.AccountedTime | html %]</div>
+[% RenderBlockEnd("AccountedTime") %]
+                        </td>
                             <td>
 [% RenderBlockStart("UpdateTime") %]
                                 <label>[% Translate("Update Time") | html %]</label>
diff --git a/Kernel/Output/HTML/Templates/Standard/AgentTicketZoom.tt b/Kernel/Output/HTML/Templates/Standard/AgentTicketZoom.tt
index 033f26c50c..d3da86e1d1 100644
--- a/Kernel/Output/HTML/Templates/Standard/AgentTicketZoom.tt
+++ b/Kernel/Output/HTML/Templates/Standard/AgentTicketZoom.tt
@@ -426,6 +426,9 @@
                                         <i class="fa fa-paperclip"></i>
                                     </a>
                                 </th>
+[% RenderBlockStart("TimeUnitHeader") %]
+                                <th class="TimeUnit"><a href="#">[% Translate("Time Units") | html %]</a></th>
+[% RenderBlockEnd("TimeUnitHeader") %]
                             </tr>
                         </thead>
                         <tbody>
@@ -518,6 +521,11 @@
                                     <span class="NoContent"></span>
 [% RenderBlockEnd("TreeItemNoAttachment") %]
                                 </td>
+                                [% IF Data.ShowTimeUnits %]
+                                <td class="No">
+                                    [% Data.TimeUnit | html %]
+                                </td>
+                                [% END %]
                             </tr>
 [% RenderBlockEnd("TreeItem") %]
                         </tbody>
diff --git a/Kernel/Output/HTML/TicketOverview/Medium.pm b/Kernel/Output/HTML/TicketOverview/Medium.pm
index c8bf0be8f0..b87908416a 100644
--- a/Kernel/Output/HTML/TicketOverview/Medium.pm
+++ b/Kernel/Output/HTML/TicketOverview/Medium.pm
@@ -865,6 +865,19 @@ sub _Show {
         );
     }
 
+    # show accounted time if needed
+    # get ticket object
+    my $DataValue = $TicketObject->TicketAccountedTimeGet( TicketID => $Param{TicketID} );
+
+    if ( defined $DataValue ) {
+        $LayoutObject->Block(
+            Name => 'AccountedTime',
+            Data => {
+                AccountedTime => $DataValue,
+            },
+        );
+    }
+
     # Dynamic fields
     $Counter = 0;
     my $DisplayDynamicFieldTable = 1;
diff --git a/Kernel/Output/HTML/TicketOverview/Preview.pm b/Kernel/Output/HTML/TicketOverview/Preview.pm
index 224e9495bc..c132f431b2 100644
--- a/Kernel/Output/HTML/TicketOverview/Preview.pm
+++ b/Kernel/Output/HTML/TicketOverview/Preview.pm
@@ -962,6 +962,19 @@ sub _Show {
         );
     }
 
+    # show accounted time if needed
+    # get ticket object
+    my $DataValue = $TicketObject->TicketAccountedTimeGet( TicketID => $Param{TicketID} );
+
+    if ( defined $DataValue ) {
+        $LayoutObject->Block(
+            Name => 'AccountedTime',
+            Data => {
+                AccountedTime => $DataValue,
+            },
+        );
+    }
+
     # Dynamic fields
     $Counter = 0;
     my $Class = 'Middle';
diff --git a/Kernel/Output/HTML/TicketOverview/Small.pm b/Kernel/Output/HTML/TicketOverview/Small.pm
index 3e0c3873af..14f68bdd71 100644
--- a/Kernel/Output/HTML/TicketOverview/Small.pm
+++ b/Kernel/Output/HTML/TicketOverview/Small.pm
@@ -168,6 +168,7 @@ sub new {
         'EscalationUpdateTime'   => 1,
         'EscalationResponseTime' => 1,
         'EscalationSolutionTime' => 1,
+        'AccountedTime'          => 1,
     };
 
     $Self->{AvailableFilterableColumns} = {
@@ -1632,6 +1633,13 @@ sub Run {
 
                     $DataValue = $ResponsibleInfo{'UserFullname'};
                 }
+                elsif ( $TicketColumn eq 'AccountedTime' ) {
+
+                    # get ticket object
+                    my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
+                    my $TimeUnits    = $ConfigObject->Get("AccountedTime::UsedUnits");
+                    $DataValue = $TicketObject->TicketAccountedTimeGet( TicketID => $Article{TicketID} ) . ' ' . $TimeUnits;
+                }
                 else {
                     $DataValue = $Article{$TicketColumn}
                         || $UserInfo{$TicketColumn}
@@ -2108,6 +2116,7 @@ sub _DefaultColumnSort {
         Service                => 191,
         SLA                    => 192,
         Priority               => 193,
+        AccountedTime          => 194,
     );
 
     # dynamic fields can not be on the DefaultColumns sorting hash