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tôi không thể đăng nhập được tôi vừa tạo tài khoản #436

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huynl123 opened this issue Nov 9, 2024 · 1 comment
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@huynl123
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huynl123 commented Nov 9, 2024

cụ thể là tôi vừa tạo tài khoản sau đó đăng nhập vào thì hệ thống lại báo sai mật khẩu hoặc email tôi đã thử đi thử lại 5 lần và kiểm tra mật khẩu và nó hoàn toàn chính xác
Đăng nhập thất bại

Caused by:
request failed (400): {"error":"Email or password is wrong"}
mong nhà phát hành sửa chữa nhanh chóng

@YuevUwU
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YuevUwU commented Nov 9, 2024

Tôi xin lỗi vì tôi sử dụng tiếng Anh để người khác có thể đọc dễ hơn.
Bạn có thể sử dụng Google Dịch, tôi đã thử nghiệm và nó truyền tải đúng nghĩa.

Based on past experience, this error may be caused by many reasons

  • Have you accepted our activation e-mail sent?
    • If no, please re-register your account because the mail have only 5-min. (I'm sorry if you registered with phira.moe, you may not see the reminder to check your email)
    • if yes, let's continue
      • The EMAIL_REGEX matching system of version 0.6.4 is broken and may not be able to identify irregular email addresses. Please manually check whether your email contains uppercase, spaces, full-width character, etc.
        • If yes, modify it with lowercase or remove extra characters. But I don't know if phira is case sensitive, which may cause you to be unable to use case-sensitive email services.
        • If no, let's continue
          • Another common reason is server latency. We have experienced a successful login after 2 hours, but actually that player and us didn't know why (very rare).

If the above methods do not solve your problem, please let us know.
Even if this issue may be rejected as a "server issue", the developer will still be notified.

@NuanRMxi NuanRMxi added the question Further information is requested label Dec 17, 2024
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