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I think that it would be useful and clearer for customers to show, under this page, both options:
1- How to upgrade from Free to Standard (which is not there yet)
2- How to upgrade from Stand to Pro (which is there now)
I realise that the instructions for upgrading from Free to Stand are covered under the https://ably.com/docs/pricing/free page section, but I think that intuitively as a customer I would be looking for it under Standard rather than under the Free package section. I personally found it confusing when I clicked on Standard (specifically looking for instructions on how to upgrade to that package) and found that I only had instructions on how to upgrade from Standard, even though we do cover downgrading from Stand to Free there.
IMO if customers are wondering about a certain package (Standard in this case) they won't click on the free package section in order to find out how to upgrade to Stand, but they will go to the Stand section itself.
The same would apply to the PRO section (I think that we should cover both scenarios there: upgrading from Stand to Pro and from Pro to whatever)
I think that this would flow a bit better in the way that I think people would naturally browse the docs.
The text was updated successfully, but these errors were encountered:
Page name: Standard
URL: /docs/pricing/standard
Requested change or enhancement:
I think that it would be useful and clearer for customers to show, under this page, both options:
1- How to upgrade from Free to Standard (which is not there yet)
2- How to upgrade from Stand to Pro (which is there now)
I realise that the instructions for upgrading from Free to Stand are covered under the https://ably.com/docs/pricing/free page section, but I think that intuitively as a customer I would be looking for it under Standard rather than under the Free package section. I personally found it confusing when I clicked on Standard (specifically looking for instructions on how to upgrade to that package) and found that I only had instructions on how to upgrade from Standard, even though we do cover downgrading from Stand to Free there.
IMO if customers are wondering about a certain package (Standard in this case) they won't click on the free package section in order to find out how to upgrade to Stand, but they will go to the Stand section itself.
The same would apply to the PRO section (I think that we should cover both scenarios there: upgrading from Stand to Pro and from Pro to whatever)
I think that this would flow a bit better in the way that I think people would naturally browse the docs.
The text was updated successfully, but these errors were encountered: