Policy updates and reminders for seller-fulfilled returns

[jenilew]

Hi All,

This announcement is to ensure developers are aware of recent policy updates and changes to seller-fulfilled returns.

As of August 16, 2021, as part of our Selling on Amazon policy, Amazon automatically authorizes in-policy buyer return requests that are exempt from the Prepaid Return Label program. Seller filed SKUs exempt from the Prepaid Return Label program will have the option to upload a merchant paid label. Return requests that are out of policy or category exempt will continue to be sent for manual authorization.

For International seller-fulfilled returns, selling partners are required to provide one of the following return options:

• Returnless Refund: Offer a full refund without requesting that the item be returned
• Provide a domestic return option: Provide a local return address in the buyer's country.
• Provide a prepaid international return shipping: Provide your own prepaid return mailing label for a return request from the marketplace in which you are selling.

Also starting August 16, 2021, for international seller-fulfilled returns that are out of policy, Amazon may refund the Customer on a selling partner's behalf and charge the amount to the seller partner's account.

Which marketplaces are affected?

This applies to all marketplaces.

Who is affected?

Developers whose applications support returns or refunds may be affected.

What action is required?

Review the recent policy updates for seller-fulfilled returns and update your applications as necessary.

More information

You can view the Seller Central News post for these changes.

For more information about US seller-fulfilled returns, see Manage seller-fulfilled returns.

For more information about international returns, see Customer returns for international sales.

Best regards,

The Selling Partner API team