Failed to play recordings (error 4)

[Lulugaot]

Describe the problem you are having

Red colored box at top of review page with the message -
" Failed to play recordings (error 4):
DECODER_ERROR_NOT_SUPPORTED:
GetVideoDecoderConfigCount failed: The
operation completed successfully: (0x0) "
The above appears after clicking 'review', then clicking 'Alerts', then clicking on thumbnail of alert video when trying to view it. video appears but doesn't load and shows a black "still loading circular line" and you can't see the alert video just the initial view of the alert thumbnail with the continuously moving black circular loading line. This started happening when I changed to a new camera, the "Reolink Duo 2V POE dome camera (dual lens, 180 deg. FOV)" with a standard (high) resolution of 5120x1552 and a low (fluent) resolution of 1920x576 (which is the one I use for detection). *Note: the I-frame Interval is 2x for hi-res and 4x for low-res. Both streams are 20 FPS. This camera replaced the RLC-843 dome camera which did not give this error when selecting alert review videos and playing them. Any alert videos from my other Reolink cameras continue to play when selected and I view them without issue (no error dialogue box at top of UI screen). Are the specs for any Reolink Duo cameras (180 deg. FOV and their respective resolutions) not able to function in Frigate ? If they can function, what are the recommended resolutions and I-frame intervals we can use with these dual lens cameras with their wide viewing angles ? I might have to remove it and re-install my original camera back up on the wall. *P.S.: forgot to say that if I hover over the thumbnails with the mouse you can view the alert just fine, just like all the alerts for my other cameras. If you click on it to view it you get the error mentioned above. All other camera alerts when clicked open up the full screen view and you can watch the alert with no issues. Thank you, if this can be remedied with different settings I won't have to re-install my prior camera.

Version

5.9.2/0.15.0-6cb5cfb

What browser(s) are you using?

No response

Frigate config file

mqtt:
  host: xxx.xxx.xx.xx
  port: 1883
  topic_prefix: frigate
  client_id: frigate
  user: mqttxxxxx
  password: xxxxxxxx
  stats_interval: 60

ffmpeg:
  hwaccel_args: preset-rpi-64-h265

detectors:
  coral:
    type: edgetpu
    device: usb

database:
  path: /config/frigate.db

birdseye:
  enabled: false
  restream: false
  width: 1280
  height: 720
  quality: 8
  mode: continuous
  inactivity_threshold: 30
  layout:
    scaling_factor: 2.0
    max_cameras: 2

record:
  enabled: true
  retain:
    days: 10
    mode: all

  alerts:
    retain:
      days: 7
      mode: active_objects

  detections:
    retain:
      days: 7
      mode: active_objects

snapshots:
  enabled: true
  timestamp: true
  bounding_box: true
  retain:
    default: 7
    mode: all

cameras:
  Porch:
    detect:
      width: 1920
      height: 576
      fps: 5
      enabled: true

    record:
      enabled: true
      retain:
        days: 10
        mode: all
      alerts:
        retain:
          days: 7
          mode: active_objects
      detections:
        retain:
          days: 7
          mode: active_objects

    ffmpeg:
      hwaccel_args: preset-rpi-64-h265

      inputs:
        - path: rtsp://xxxxx:xxxxxxxx@xxxxxxxxxxxx:554/Preview_02_sub
          input_args: preset-rtsp-restream
          roles:
            - detect

        - path: rtsp://xxxxx:xxxxxxxx@xxxxxxxxxxxx:554/Preview_02_main
          input_args: preset-rtsp-restream
          roles:
            - record

      output_args:
        record: preset-record-generic-audio-aac

    motion:
      mask: 0.657,0.02,0.657,0.067,0.326,0.069,0.325,0.021
      threshold: 30
      contour_area: 10
      improve_contrast: true

    zones:
      front_steps:
        coordinates: 
          0.491,1,0.49,0.67,0.491,0.571,0.539,0.559,0.62,0.535,0.67,0.524,0.696,0.095,0.993,0.472,0.994,1
        inertia: 3
        loitering_time: 0
        objects: person
      street_two:
        coordinates: 
          0.679,0.238,0.685,0.142,0.499,0.125,0.328,0.193,0.209,0.306,0.157,0.38,0.164,0.436,0.254,0.334,0.347,0.28,0.458,0.249,0.583,0.229
        inertia: 3
        loitering_time: 0
        objects: person
      hedges:
        coordinates: 
          0.304,0.346,0.239,0.507,0.615,0.454,0.616,0.371,0.594,0.377,0.574,0.28,0.478,0.28,0.382,0.309
        inertia: 2
        loitering_time: 0
        objects: person
    review:
      alerts:
        required_zones: front_steps
        labels:
          - person
      detections:
        required_zones:
          - street_two
          - hedges
        labels:
          - person
    objects:
      filters:
        person:
          min_area: 5000
          max_area: 100000
          threshold: 0.7

  Driveway:
    detect:
      width: 1280
      height: 720
      fps: 5
      enabled: true

    record:
      enabled: true
      retain:
        days: 10
        mode: all

      alerts:
        retain:
          days: 7
          mode: active_objects

      detections:
        retain:
          days: 7
          mode: active_objects

    ffmpeg:
      hwaccel_args: preset-rpi-64-h264

      inputs:
        - path: rtsp://xxxxx:xxxxxxxx@xxxxxxxxxxxx:554/Preview_01_sub
          input_args: preset-rtsp-restream
          roles:
            - detect

        - path: rtsp://xxxxx:xxxxxxxx@xxxxxxxxxxxx:554/Preview_01_main
          input_args: preset-rtsp-restream
          roles:
            - record

      output_args:
        record: preset-record-generic-audio-aac

    motion:
      mask: 0.324,0.064,0.658,0.066,0.657,0.02,0.323,0.02
      threshold: 30
      contour_area: 10
      improve_contrast: true

    zones:
      front_walk:
        coordinates: 
          0.201,0.899,0.183,0.948,0.167,1,0.527,1,0.967,0.999,0.924,0.971,0.887,0.863,0.791,0.888,0.665,0.911,0.511,0.93,0.511,0.899
        inertia: 3
        loitering_time: 0
        objects: person

      street_one:
        coordinates: 
          0.879,0.131,0.747,0.092,0.624,0.08,0.439,0.071,0.278,0.077,0.144,0.1,0.011,0.148,0.011,0.337,0.333,0.326,0.579,0.325,0.799,0.34,0.992,0.346,0.992,0.181
        inertia: 3
        loitering_time: 0
        objects: person
      sidewalk:
        coordinates: 
          0.175,0.367,0.126,0.556,0.083,0.721,0.06,0.802,0.513,0.807,0.993,0.799,0.994,0.366,0.525,0.349
        inertia: 3
        loitering_time: 0
        objects: person
    review:
      alerts:
        required_zones: front_walk
        labels:
          - person
      detections:
        required_zones:
          - street_one
          - sidewalk
        labels:
          - person
    objects:
      filters:
        person:
          min_area: 5000
          max_area: 100000
          threshold: 0.7

version: 0.15-1

camera_groups:
  Security:
    order: 1
    icon: LuEye
    cameras:
      - Porch
      - Driveway
  Birdseye_Group:
    order: 2
    icon: LuCamera
    cameras:
      - Camera1
      - Driveway
semantic_search:
  enabled: true
  reindex: false
  model_size: small

Relevant Frigate log output

2025-07-04 05:37:05.029523613  172.30.32.2 - - [04/Jul/2025:01:37:05 -0400] "GET /fonts/Inter-Medium.woff2 HTTP/1.1" 200 111380 "http://homeassistant.local:8123/api/hassio_ingress/P263tTsDR2cRN582XoAejaSvxg0TZAE_vJqBLwbkbjA/assets/index-COg058EU.css" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36" "192.168.86.65, 172.30.32.1"
2025-07-04 05:37:05.385737621  172.30.32.2 - - [04/Jul/2025:01:37:05 -0400] "GET /api/config HTTP/1.1" 200 16400 "http://homeassistant.local:8123/api/hassio_ingress/P263tTsDR2cRN582XoAejaSvxg0TZAE_vJqBLwbkbjA/system" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36" "192.168.86.65, 172.30.32.1"
2025-07-04 05:37:10.420806908  172.30.32.2 - - [04/Jul/2025:01:37:10 -0400] "GET /api/recordings/storage HTTP/1.1" 200 176 "http://homeassistant.local:8123/api/hassio_ingress/P263tTsDR2cRN582XoAejaSvxg0TZAE_vJqBLwbkbjA/system" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36" "192.168.86.65, 172.30.32.1"
2025-07-04 05:37:13.181434809  172.30.32.2 - - [04/Jul/2025:01:37:13 -0400] "GET /api/config HTTP/1.1" 200 16400 "http://homeassistant.local:8123/api/hassio_ingress/P263tTsDR2cRN582XoAejaSvxg0TZAE_vJqBLwbkbjA/system" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36" "192.168.86.65, 172.30.32.1"
2025-07-04 05:37:16.421182692  172.30.32.2 - - [04/Jul/2025:01:37:16 -0400] "GET /api/config HTTP/1.1" 200 16400 "http://homeassistant.local:8123/api/hassio_ingress/P263tTsDR2cRN582XoAejaSvxg0TZAE_vJqBLwbkbjA/system" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36" "192.168.86.65, 172.30.32.1"
2025-07-04 05:37:22.318927862  172.30.32.2 - - [04/Jul/2025:01:37:22 -0400] "GET /api/logs/frigate?start=-40 HTTP/1.1" 200 3039 "http://homeassistant.local:8123/api/hassio_ingress/P263tTsDR2cRN582XoAejaSvxg0TZAE_vJqBLwbkbjA/logs" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36" "192.168.86.65, 172.30.32.1"
2025-07-04 05:37:27.346189265  172.30.32.2 - - [04/Jul/2025:01:37:27 -0400] "GET /api/logs/frigate?start=25 HTTP/1.1" 200 28 "http://homeassistant.local:8123/api/hassio_ingress/P263tTsDR2cRN582XoAejaSvxg0TZAE_vJqBLwbkbjA/logs" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36" "192.168.86.65, 172.30.32.1"
2025-07-04 05:37:59.839862577  127.0.0.1 - - [04/Jul/2025:01:37:59 -0400] "" 400 0 "-" "-" "-"
2025-07-04 05:38:06.810174680  172.30.32.2 - - [04/Jul/2025:01:38:06 -0400] "GET /ws HTTP/1.1" 101 19483 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36" "192.168.86.65, 172.30.32.1"
2025-07-04 05:38:15.346603845  [2025-07-04 01:38:15] frigate.comms.mqtt             ERROR   : MQTT disconnected
2025-07-04 05:38:16.346599678  [2025-07-04 01:38:16] frigate.comms.mqtt             ERROR   : MQTT disconnected
2025-07-04 05:38:18.348474376  [2025-07-04 01:38:18] frigate.comms.mqtt             ERROR   : MQTT disconnected
2025-07-04 05:38:59.884484941  127.0.0.1 - - [04/Jul/2025:01:38:59 -0400] "" 400 0 "-" "-" "-"
2025-07-04 05:39:59.928324859  127.0.0.1 - - [04/Jul/2025:01:39:59 -0400] "" 400 0 "-" "-" "-"

Relevant go2rtc log output

info | 2025-07-03 17:01:22 | startup | Preparing new go2rtc config...
info | 2025-07-03 17:01:22 | startup | Got IP address from supervisor: 192.168.86.56
info | 2025-07-03 17:01:22 | startup | Got WebRTC port from supervisor: 8555
info | 2025-07-03 17:01:23 | startup | Starting go2rtc...
info | 2025-07-03 17:01:23 | startup | go2rtc platform=linux/arm64 revision=b2399f3 version=1.9.2
info | 2025-07-03 17:01:23 | startup | config path=/dev/shm/go2rtc.yaml
info | 2025-07-03 17:01:23 | rtsp    | listen addr=:8554
info | 2025-07-03 17:01:23 | api     | listen addr=:1984
info | 2025-07-03 17:01:23 | webrtc  | listen addr=:8555/tcp
info | 2025-07-03 17:01:32 | startup | Starting go2rtc healthcheck service...

FFprobe output from your camera

N/A

Frigate stats

No response

Install method

Home Assistant Add-on

docker-compose file or Docker CLI command

N/A

Object Detector

Coral

Network connection

Wired

Camera make and model

Reolink Duo 2V POE dome camera

Screenshots of the Frigate UI's System metrics pages

System
0.15.0-6cb5cfb
Detectors
Detector Inference Speed
coral
9.52ms
Detector CPU Usage
coral
3.6%
Detector Memory Usage
coral
2.3%
GPUs
GPU Usage
GPU Memory
Other Processes
Process CPU Usage
recording
1.3%
review segment
0.3%
go2rtc
0.0%
embeddings
0.1%
Process Memory Usage
recording
2.3%
review segment
2.2%
go2rtc
0.2%

Any other information that may be helpful

Raspberry Pi 5 8GB, Raspberry Pi M.2 HAT+, Crucial MP600 Core Mini 1TB NVME, Google Coral USB,

[hawkeye217]

The DECODER_ERROR_NOT_SUPPORTED is an error from your browser, not from Frigate itself. It's specific to Chromium-based browsers and is likely because of your stream resolution or video codec.

Try another browser, reduce the resolution, or change the video codec and see if that works better for you.