[Support]: Unable to use Faces UI to add a new face. #20416
Replies: 2 comments 12 replies
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We've seen a few reports of this, they were usually caused by an issue with the folder / permissions or a browser issue. One user has permission issues meaning nginx couldn't write the face image inside of /media/frigate. I'd suggest double checking that, and trying other browser. |
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I too am seeing this, and I have checked my permissions (777 for the folder). What is interesting is this throws frigate into an unresponsive state. Unresponsive here means that after getting this error, nothing on the frigate side loads. Nginx reports outputs this log (in addition to the one posted above:
You can see from this ps within the container that the call to version is failing -- which I presume is some form of health check. I am using Happy to provide more in depth if needed. |
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Checklist
Describe the problem you are having
This is a new install of frigate, I am trying out the features and want to try the face detection. I have enabled it in the config, restarted frigate but when I navigate to the faces page in the WebUI, click add face, enter a name and then upload a picture... the WebUI hangs as soon as I press "Next" after selecting the photo.
Frigate doesn't completely crash, the docker eventually reports it as unhealthy but the web server responds to requests.. I just displays a blank screen. If I reload the faces UI, the loading circle spins indefinitely. If I try to edit the config via the web, the config doesn't load. The entire thing just completely hangs and there are no logs in the docker log.
Steps to reproduce
Version
0.16.1-e664cb2
In which browser(s) are you experiencing the issue with?
Safari 21622.1.22.11.15, Chrome 141.0.7390.66
Frigate config file
docker-compose file or Docker CLI command
Relevant Frigate log output
Relevant go2rtc log output
Operating system
Other Linux
Install method
Docker Compose
Network connection
Wired
Camera make and model
N/A
Screenshots of the Frigate UI's System metrics pages
Any other information that may be helpful
I have cameras arriving soon, will be using reolink POE cameras. Right now no camera is setup, I am just trying stuff out.
I have found discussions on Facebook talking about the issue, but I am unable to comment as I do not have a Facebook account.
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