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Refine the logic around how to handle hard vs soft bounce vs compaint #2

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brendanheywood opened this issue Feb 14, 2022 · 0 comments

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bug

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brendanheywood commented Feb 14, 2022 •

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https://github.com/catalyst/moodle-tool_emailutils/blob/master/client.php#L48-L58

https://docs.aws.amazon.com/ses/latest/dg/reputationdashboardmessages.html

https://aritic.com/blog/aritic-mail/practices-to-avoid-most-email-bounce/

We can't rely on the core logic in over_bounce_threshold, so I think we want something like:

a) if its a hard bounce, set emailstop as well because we want immediate stopped emails

https://tracker.moodle.org/browse/MDL-14350

b) if its a soft bounce then we want to gradually decide if we should stop

etc all the way through that table

brendanheywood added the bug label

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