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Notification - Couldn't deliver email message: provider error #331

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Dan6erbond opened this issue Jul 12, 2023 · 1 comment
Open

Notification - Couldn't deliver email message: provider error #331

Dan6erbond opened this issue Jul 12, 2023 · 1 comment

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@Dan6erbond
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I see this error message in the UI, but nothing on Sentry/logs that would help me understand why the email wasn't sent.

This is what I see in the notifications area:

Couldn't deliver email message: provider error: Here is an update!
For RaviAnand Mohabir - By ChiefOnboarding

Couldn't deliver email message: provider error: Welcome to !
For - By ChiefOnboarding

@Dan6erbond Dan6erbond changed the title Couldn't deliver email message: provider error Notification - Couldn't deliver email message: provider error Jul 12, 2023
@GDay
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GDay commented Jul 12, 2023

Could you try this:

Open Django shell by going into the docker container (I am using chiefonboarding_web as the docker name here, change it with whatever you have):

docker exec -it chiefonboarding_web python manage.py shell

Sending email manually (change email address to where you want this test email to go):

from django.conf import settings
from django.core.mail import send_mail

send_mail("Test subject", "Test message", settings.DEFAULT_FROM_EMAIL, ["[email protected]"])

That should give you a clearer error to see what is going on.

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