Forgot master password

[cat1555]

Hi all,

I am using Vaultwarden in our company, and a user has forgotten their master password. I understand that Vaultwarden encrypts all vault data locally, and I am not sure if there is any way to recover the master password or access the existing vault data.

Could someone clarify:
Is it possible for a user to recover or set a new master password?
Can an admin help recover the vault contents?
Are there recommended best practices for enterprise environments to handle such situations?

Thanks in advance for your help!

[Sytec28]

You can use the "Account Recovery" Policy Settings in Admin Console from your Organization Vault. And maybe you should spend more time on evaluation.

[cat1555]

Thank you for your help. Thank you very much

[BlackDex]

@Sytec28 that only works if there is an organization to begin with. And that policy needs to be enabled too, and it doesn't work afterwards, so, not enrolled into the recovery it will not work.

@cat1555 there is no way to reset or recovery your master password. No database tricks or admin backend or whatever.
Other then what @Sytec28 mentioned. But that would also mean you need someone else to be able to login and have access to that same orientation.

[stefan0xC]

Also in Vaultwarden you need to have mail enabled for that policy to be available.

[cat1555]

@stefan0xC @BlackDex
Thank you very much for your reply.
I did not find the "Account Recovery" policy under Organization >Policies .
In Vaultwarden, is it correct that the "Account Recovery" policy only appears in the Policies module after configuring and enabling the email function first?

[BlackDex]

Yes, SMTP needs to be enabled and configured as @stefan0xC already mentioned.

[cat1555]

Okay, thank you for your help

[cat1555]

Yes, SMTP needs to be enabled and configured as @stefan0xC already mentioned.

Hello
Ordinary users within the organization can recover their passwords through the administrator. If the owner forgets their password, is there any way to reset it