3. Research for Easy Referral

Project Background

Pirates of Designs are working on a project to bridge the gap between the rural and urban healthcare. The project will solve the solution by providing a platform that will make referrals easier for the patients through the doctors having a platform that will connect them together. It will make referrals easier because general practitioners are able to find are able to find physicians, check their schedules and book the patients in. The patients will have a mobile app that is only used for getting notifications and reminders about their appointments. Please take a look at the prototype we have provided you with and answer the questions provided. This interview will helps us get more insights on what works best for the doctors, your participation is highly appreciated.

Research questions

1.) What decisions influence you to choose a physician to refer a patient to? 2.) Is the information in the referral section adequate, if yes, what have we missed? 3.) Is there any legal entities involved, or we missed in for the website? 4.) What would make you use the website? 5.) Do you have any comments or questions about the system?

We sent this interview to five doctors and out of five we got three responses. From the responses we learnt that general practitioners choose physicians based on their level of experience as the more experience they have been in in the field the more they are likely able to make better decisions, the reviews or feedback from patients, how the hospital facility they worked for is ranked, availability and their location. The information we provided in the referral section was adequate but we could include information like years of experience when choosing a physician and also have an area were it would show their rating, and for the patient we would add their medical record number. All of them responded to accepting that they would use the system, the system seemed to be easy to use and helpful. Other comments we got were that, there usually just clinical officers in the rural areas because of poor resources, and these clinical officers do not have as much education as the doctors would.

After analyzing the feedback, a conclusion was made that our system was usable and helpful and made some iterations, add on based on the system.