Establish a Veteran facing message when a failure occurs

[Tom-Davis]

Description

Submit a VA Notify ticket in order to send an email to users when a failure occurs.

As a follow up to these tickets

• 94342 Veteran's failed submission
• 94400 Veteran's failed submission

Related tickets

• 94494 DMC time out issue tracking 1/3
• 94497 DMC time out issue tracking 2/3
• 94498 DMC time out issue tracking 3/3

Establish a Veteran facing message when a failure like this occurs.

Tasks

• UX Develop a message/display method to be implemented when this error occurs
• Create VA Notify ticket

Design and Front End sync on implementation of design

• Required
• Complete
• Not Required

Acceptance criteria

• Email message created
• VA Notify ticket created

Testing

• N/A if non development work
• Testing passed and documented in this ticket based off the "Then" statement in the description

Testing procedure:
If additional testing steps or credentials to perform testing are needed list them here

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Ticket creation

Ticket requirements

Required to be "Ready"

• Description written
• Tasks defined
• Acceptance criteria written
• Testing defined
• Add Labels
• Attach to an Epic
• Estimate Points

[mgleo]

Help users to stay informed of their form submission status pattern in the Design System: https://design.va.gov/patterns/help-users-to/stay-informed-of-their-application-status

VA Notify templates:
https://github.com/department-of-veterans-affairs/VA.gov-team-forms/tree/main/Design/patterns/Application%20status/VA-notify-email

[mgleo]

Email copy: https://docs.google.com/document/d/1TRN6MTlxLE4B7D4rtbZ_x3I32FalpokT2mGHs2bXSiY/edit?tab=t.0

VA Notify ticket: #96502