Bug: Remote copying of files to the mounted NAS disk may cause software to fail to respond

[858622025]

debug.log

Description

Remote copying of files to the mounted NAS disk may cause software to fail to respond
And，open this NAS disk，the software also be slowly，and easy to fail to respond

Steps To Reproduce

sheet1 open “Download” folder
sheet2 open NAS disk( hard to open NAS disk )
copy files from sheet1,then paste files to sheet2( copy and paste ,both hard to be )

Files Version

3.9.1.0

Windows Version

10.0.26100.4484

User ID

d2c98aa2-3315-4ef9-8d5f-f1b848c86f8a

Log File

[Josh65-2201]

Thanks for the report,

• Please upload the debug.log file (DON'T copy and paste the text) directly to GitHub (email attachments don't work).
• Are you copying in Files or using another program?
• Is Files closing or crashing?

[858622025]

I don't know why, but I can't upload the log file directly today Just in Files，no another program Files runs slowly, with operation lagging and unresponsive, but it does not close or crash. After waiting for a period of time, it can still recover and complete the operation I want to perform.

…

---Original--- From: ***@***.***> Date: Tue, Jul 1, 2025 21:10 PM To: ***@***.***>; Cc: ***@***.******@***.***>; Subject: Re: [files-community/Files] Bug: Remote copying of files to themounted NAS disk may cause software to fail to respond (Issue #17232) Josh65-2201 left a comment (files-community/Files#17232) Thanks for the report, Please upload the debug.log file (DON'T copy and paste the text) directly to GitHub (email attachments don't work). Are you copying in Files or using another program? Is Files closing or crashing? — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: ***@***.***>

[858622025]

Thanks for the report,

• Please upload the debug.log file (DON'T copy and paste the text) directly to GitHub (email attachments don't work).
• Are you copying in Files or using another program?
• Is Files closing or crashing?

I reproduced yesterday's operation, here is the log file. Files still runs slowly, but it hasn't crashed

debug.log