Enhance support page to advise to use coin and wallet address #666
Labels
priority:moderate
Issue is under moderate priority
rel:ux
Related to UX
type:improvement
This is an improvement request
Contact support through Website Messenger or Email
The best way to reach us to get assistance is to use the built-in website messenger. You can find it in the bottom-right corner. If we are offline, please leave a full question so we can respond accurately when we are available. Please be sure to provide your coin and wallet/payout address.
Note that China Support is for Chinese language support only. If you do not read and write Chinese, please enter a ticket in Global Support.
You may also use our email support, which goes to the same system as the website messenger. We are available at [email protected]. As with messenger, please leave a full question including your coin and wallet/payout address so we can respond accurately when we are available.
_- The email part is updated since it is just as fast as messenger 99% of the time and goes to the same place.
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