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Knowledge Base Custom Domain Help #4918

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@cg-onclave

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@cg-onclave

Absolutely loving the Knowledge Base. Using Pikapods as host. Have a custom domain setup for the pod: "cs.MYDOMAIN.com" - this takes me to the main Freescout login. Which is great.

However, I cannot figure out how to leverage the Knowledge Base custom domain. Basically I want something like "kb.MYDOMAIN.com" instead of what my KB is now: "cs.MYDOMAIN.com/hc/1234567890"

I tried making a CNAME that forwards "kb.MYDOMAIN.com" to "cs.MYDOMAIN.com/hc/1234567890" but that doesn't work.

When I go to make a custom domain in the Knowledge Base module directly, it simply makes the domain "kb.MYDOMAIN.com/hc/1234567890" - changes the "cs" to "kb" but doesn't eliminate the "/hc/1234567890"

Is there a way to do a simple domain? I'd be open to "cs.MYDOMAIN.com/kb" if I cannot get "kb.MYDOMAIN.com" working. I have read the Freescout Knowledge Base Module Custom Domains section and I'm not sure I fully understand it,.

PHP version: 8.3.19
FreeScout version: 1.8.185
Database: PostgreSQL
Are you using CloudFlare: No
Are you using non-official modules: No

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