"Unknown Error Occurred" when connecting Alexa from US

[dm7500]

The problem

When setting up the integration, I get the below error. I've validated the credentials, and setup OTP on my account. Restart of HA was performed after installing the 2025.6.0 update. Amazon account is a US account.

What version of Home Assistant Core has the issue?

core-2025.6.0

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

alexa_devices

Link to integration documentation on our website

https://www.home-assistant.io/integrations/alexa_devices

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

2025-06-12 09:56:37.086 ERROR (MainThread) [aiohttp.server] Error handling request from 127.0.0.1
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/aiohttp/web_protocol.py", line 510, in _handle_request
    resp = await request_handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/web_app.py", line 569, in _handle
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/web_middlewares.py", line 117, in impl
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/security_filter.py", line 92, in security_filter_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/forwarded.py", line 77, in forwarded_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/request_context.py", line 26, in request_context_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/ban.py", line 86, in ban_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/auth.py", line 242, in auth_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/headers.py", line 41, in headers_middleware
    response = await handler(request)
               ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/http.py", line 73, in handle
    result = await handler(request, **request.match_info)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/decorators.py", line 83, in with_admin
    return await func(self, request, *args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/config/config_entries.py", line 227, in post
    return await super().post(request, flow_id)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/data_validator.py", line 74, in wrapper
    return await method(view, request, data, *args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/data_entry_flow.py", line 121, in post
    result = await self._flow_mgr.async_configure(flow_id, data)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 336, in async_configure
    result = await self._async_configure(flow_id, user_input)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 383, in _async_configure
    result = await self._async_handle_step(
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
        flow, cur_step["step_id"], user_input
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^
  File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 487, in _async_handle_step
    result: _FlowResultT = await getattr(flow, method)(user_input)
                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/alexa_devices/config_flow.py", line 34, in async_step_user
    data = await client.login_mode_interactive(user_input[CONF_CODE])
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aioamazondevices/api.py", line 484, in login_mode_interactive
    login_soup, _ = await self._session_request(
                    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<3 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/aioamazondevices/api.py", line 300, in _session_request
    resp = await self.session.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<5 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/client.py", line 635, in _request
    raise err_exc_cls(url)
aiohttp.client_exceptions.InvalidUrlClientError: /s

Additional information

No response

[home-assistant]

Hey there @chemelli74, mind taking a look at this issue as it has been labeled with an integration (alexa_devices) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of alexa_devices can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign alexa_devices Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

---

alexa_devices documentation
alexa_devices source
_{^{(message by IssueLinks)}}

[github-actions]

🔍 Potential duplicate detection

I've analyzed similar issues and found the following potential duplicates:

• #146588: Alexa Devices: Setup Fails with "Unknown error occurred"
• #146591: Alexa Devices Login : UAE - "Unknown error occurred"

What to do next:

1. Please review these issues to see if they match your issue
2. If you find an existing issue that covers your problem:
   • Consider closing this issue
   • Add your findings or 👍 on the existing issue instead
3. If your issue is different or adds new aspects, please clarify how it differs

This helps keep our issues organized and ensures similar issues are consolidated for better visibility.

This message was generated automatically by our duplicate detection system.

[chemelli74]

Hi @dm7500 , thx for reporting.

Please test the library from command line: https://github.com/chemelli74/aioamazondevices?tab=readme-ov-file#test

[dm7500]

Tested, but got the below error. It did output a bunch of JSON files before failing however. What data do you need?

Traceback (most recent call last):
  File "C:\Users\David\test\library_test.py", line 292, in <module>
    asyncio.run(main())
  File "C:\Users\David\AppData\Local\Programs\Python\Python312\Lib\asyncio\runners.py", line 195, in run
    return runner.run(main)
           ^^^^^^^^^^^^^^^^
  File "C:\Users\David\AppData\Local\Programs\Python\Python312\Lib\asyncio\runners.py", line 118, in run
    return self._loop.run_until_complete(task)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\David\AppData\Local\Programs\Python\Python312\Lib\asyncio\base_events.py", line 691, in run_until_complete
    return future.result()
           ^^^^^^^^^^^^^^^
  File "C:\Users\David\test\library_test.py", line 190, in main
    devices = await api.get_devices_data()
              ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\David\AppData\Local\Programs\Python\Python312\Lib\site-packages\aioamazondevices\api.py", line 609, in get_devices_data
    do_not_disturb_node = device[NODE_DO_NOT_DISTURB]
                          ~~~~~~^^^^^^^^^^^^^^^^^^^^^
KeyError: 'doNotDisturbDeviceStatusList'
2025-06-12 10:22:10.524 ERROR (MainThread) [asyncio] Unclosed client session
client_session: <aiohttp.client.ClientSession object at 0x00000294EA3CABA0>
2025-06-12 10:22:10.524 ERROR (MainThread) [asyncio] Unclosed connector
connections: ['deque([(<aiohttp.client_proto.ResponseHandler object at 0x00000294EA44FDD0>, 90610.156)])', 'deque([(<aiohttp.client_proto.ResponseHandler object at 0x00000294EA6F99D0>, 90610.765)])', 'deque([(<aiohttp.client_proto.ResponseHandler object at 0x00000294EA4981D0>, 90612.14)])']
connector: <aiohttp.connector.TCPConnector object at 0x00000294E934D700>

[chemelli74]

I need to understand if it fails for one device or for all, if it's temporary or what.

You may want to join HomeAssistant on Discord and then contact me: chemelli74#2180

[krleas]

Same for me (slovenia-europe) always unknown error.

[chemelli74]

Same for me (slovenia-europe) always unknown error.

Sorry but this doesn't say anything.
I need the log, and please if the error is not identical, open a new issue.

[vazquezjm]

Same error trying to connect from Argentina (AR)

Logger: aiohttp.server
Source: /usr/local/lib/python3.13/site-packages/aiohttp/web_protocol.py:481
First occurred: 12:28:05 (1 occurrence)
Last logged: 12:28:05

Error handling request from 192.168.1.135
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/aiohttp/resolver.py", line 117, in resolve
    resp = await self._resolver.getaddrinfo(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<5 lines>...
    )
    ^
aiodns.error.DNSError: (1, 'DNS server returned answer with no data')

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 1512, in _create_direct_connection
    hosts = await self._resolve_host(host, port, traces=traces)
            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 1128, in _resolve_host
    return await asyncio.shield(resolved_host_task)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 1159, in _resolve_host_with_throttle
    addrs = await self._resolver.resolve(host, port, family=self._family)
            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/resolver.py", line 126, in resolve
    raise OSError(None, msg) from exc
OSError: [Errno None] DNS server returned answer with no data

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/aiohttp/web_protocol.py", line 510, in _handle_request
    resp = await request_handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/web_app.py", line 569, in _handle
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/web_middlewares.py", line 117, in impl
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/security_filter.py", line 92, in security_filter_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/forwarded.py", line 83, in forwarded_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/request_context.py", line 26, in request_context_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/ban.py", line 86, in ban_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/auth.py", line 242, in auth_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/headers.py", line 41, in headers_middleware
    response = await handler(request)
               ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/http.py", line 73, in handle
    result = await handler(request, **request.match_info)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/decorators.py", line 83, in with_admin
    return await func(self, request, *args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/config/config_entries.py", line 227, in post
    return await super().post(request, flow_id)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/data_validator.py", line 74, in wrapper
    return await method(view, request, data, *args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/data_entry_flow.py", line 121, in post
    result = await self._flow_mgr.async_configure(flow_id, data)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 336, in async_configure
    result = await self._async_configure(flow_id, user_input)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 383, in _async_configure
    result = await self._async_handle_step(
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
        flow, cur_step["step_id"], user_input
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^
  File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 487, in _async_handle_step
    result: _FlowResultT = await getattr(flow, method)(user_input)
                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/alexa_devices/config_flow.py", line 34, in async_step_user
    data = await client.login_mode_interactive(user_input[CONF_CODE])
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aioamazondevices/api.py", line 475, in login_mode_interactive
    login_soup, _ = await self._session_request(
                    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
        method=HTTPMethod.GET, url=login_url
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/aioamazondevices/api.py", line 300, in _session_request
    resp = await self.session.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<5 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/client.py", line 768, in _request
    resp = await handler(req)
           ^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/client.py", line 723, in _connect_and_send_request
    conn = await self._connector.connect(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
        req, traces=traces, timeout=real_timeout
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 622, in connect
    proto = await self._create_connection(req, traces, timeout)
            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 1189, in _create_connection
    _, proto = await self._create_direct_connection(req, traces, timeout)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 1518, in _create_direct_connection
    raise ClientConnectorDNSError(req.connection_key, exc) from exc
aiohttp.client_exceptions.ClientConnectorDNSError: Cannot connect to host www.amazon.ar:443 ssl:default [DNS server returned answer with no data]

[MiguelDLM]

The integration was removed? I can't even test it

https://www.home-assistant.io/integrations/alexa_devices

[chemelli74]

aiohttp.client_exceptions.ClientConnectorDNSError: Cannot connect to host www.amazon.ar:443 ssl:default [DNS server returned answer with no data]

Totally different issue, please check carefully the data you entered in the form and in case you still have problems, open a new issue.

[chemelli74]

The integration was removed? I can't even test it

https://www.home-assistant.io/integrations/alexa_devices

You hit a cache refresh, please retry