Alexa devices | All Echo dots unavailable

[woempiej]

The problem

After installing the new HA integration Alexa Devices and logging in succesfull with email, password and OTP all my Alexa Echo dots are unavailable.

If any extra info is needed please let me know.

What version of Home Assistant Core has the issue?

2025.6.0

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Alexa Devices

Link to integration documentation on our website

Yesterday it was there (now empty page): https://www.home-assistant.io/integrations/alexa_devices/

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Restarted HA software
Restarted Host machine (dedicated x86 PC)
Restarted some Echo dot devices

My HA logs are showing no warnings or errors that are Alexa devices related.

If I send a notification via DEV tools with a "Succes" result then the Echo don't play the notification/announcement. Even then, no HA log entries related to Alexa Devices.

Additional information

Country of use:
Netherlands

Echo dot Device information:

Speaker groups are unavailable:

Overview of all of my devices and groups --> All unavailable :(

[home-assistant]

Hey there @chemelli74, mind taking a look at this issue as it has been labeled with an integration (alexa_devices) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of alexa_devices can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign alexa_devices Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

---

alexa_devices documentation
alexa_devices source
_{^{(message by IssueLinks)}}

[keyaertc]

I've got the same issue with an Echo Spot which is online on Amazon WebSite, but UnAvailable in HA. But my Echo Dot Gen works without any issue.

[chemelli74]

@keyaertc please attach diagnostic for that device

[keyaertc]

@keyaertc please attach diagnostic for that device
Sure, the file is attached
alexa_devices-01JXJ9YM986XY5WGWWW5VV2JAV-Charly's Echo Spot-7f32e529fb0bd7d73e385a46f3a5e8db.json

[chemelli74]

Amazon report the device as offline:

"online": false,

[keyaertc]

Amazon report the device as offline:

"online": false,

The Amazon Website is saying online :-)

[chemelli74]

Amazon report the device as offline:
"online": false,

The Amazon Website is saying online :-)

I don't know what to say, the API when you grabbed the diagnostic was saying offline.
You may try restarting the device from the web page, maybe it sync the status.

[woempiej]

Hi,

My echo dot devices are all showing "Offline" as well in de debug log mode.
Restart the device did not fix this status.

I migrated back to Alexa Media Player (HACS) with no issues. All is working.

[woempiej]

Migrating my devices from amazon.com to amazon.nl (country/region settings) did the trick.
After re-installing the integration and restarting all echo dots, it works.

[chemelli74]

As stated in the documentation, you need to specify your Amazon account country in the integration setup page.

Glad to know it's working for you now !