[Feature] Help Desk #936
Description
Target Module
Recruitment
Description
We noticed two main usability issues with document attachments in Help Desk tickets:
Drag-and-drop support:
Currently, employees must click on the paperclip icon to upload a file. It would be much more intuitive if they could drag and drop a document directly from their computer into the "Documents" box on the right side of the ticket.
Unclear attachment process:
After adding an attachment, it’s not obvious that a message also needs to be written and submitted. Several employees add a document using the paperclip but don’t realize they must type a message before sending. This makes the process confusing and error-prone.
Suggested improvements:
Add drag-and-drop functionality for documents into the "Documents" section.
Make the workflow clearer when uploading attachments (e.g., a notification, tooltip, or automatic message draft), so users understand that they need to submit a message with their document.
Use Case
These improvements would simplify the process and reduce mistakes for employees.
Proposed Solution
Add drag-and-drop functionality for documents into the "Documents" section.
Make the workflow clearer when uploading attachments (e.g., a notification, tooltip, or automatic message draft), so users understand that they need to submit a message with their document.
Benefits
These improvements would simplify the process and reduce mistakes for employees.
Additional Information
No response
Labels
enhancement
Priority
High
Assignees
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Related Issues
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Submission Checklist
- I have searched for duplicate feature requests
- I have provided clear and concise information