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Android App icon indicates photos not uploaded, but they appear on the web #348

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Tyree opened this issue Apr 25, 2024 · 5 comments
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@Tyree
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Tyree commented Apr 25, 2024

Not sure if this is an issue for the main app GitHub or not. I'll start here...

For the past couple weeks the Android app shows none of the latest photos have been uploaded (cloud icon with a line through it). But if I look on the web, the photos have been uploaded. In the backup setting on the app, the Total and Backup numbers have been in-sync for months, but now Total is 7374 and Backup is 7428. I stay on top of the updates as they come out. Just updated to version 1.102.3.

Thanks!

@martabal
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Hi!
Indeed, I think this is an upstream issue unless you have errors in your docker logs. A few hints: try directly with a direct connection (no VPN or reverse proxy if you use one) and check your mobile logs (if there's errors in the mobile logs, this is definitely an upstream issue)

@Tyree
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Tyree commented Apr 25, 2024

Thanks. So what I ended up doing was clearing my appdata folder and signing out of immich on my phone. When I signed back in, all photos just showed an empty cloud, indicating in the cloud only, even though they are definitely on my phone. So I restarted my phone. Now the photos seem to be uploaded, with the proper clouds with check marks in them. The only weird thing that remains is the Total versus Backup is still off by 54, even though they were in-sync before as I recall.
I'm actually away on vacation, so I'm not able to try any direct connections. I am running through a reverse proxy like I always have.
mertalev on the discord server mentioned they recently changed the way syncing works and the issue may be related to that.
At any rate, other than the Total/Backup thing, it all seems to be working again.

@Tabularasa84
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Tabularasa84 commented Apr 29, 2024

Me and my wife have the same problem. Sometimes in between the crossed out cloud and different numbers for total and backup

@Tyree
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Tyree commented Apr 29, 2024

Had mined fixed, but as soon as I took more photos, it did it again. Photos are definitely uploaded, but show a cloud with a line through it.
Also the photos show on the wrong days. Photos from 4/27 are listed under 4/25 and photos from 4/28 are listed under 4/27. (Only on Android app - on the web it's correct)

I don't think this is a problem specific to the AIO container. Probably need to post on the main github page (if there isn't already an issue for this).

@smogger
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smogger commented May 7, 2024

Same issue here. Some photos are crossed out clouds, some are instantly up and no indicator issue. Direct connection, over local wifi.

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