ios App freeze about 5-10 Seconds after start

[Solear]

Hello! I am a passionate Immich user and supporter.
Immich runs via Docker, there are about 240 GB of photos stored.
The iOS app also works great. Except: every time I open the app, it freezes for 7-8 seconds after approx. 2 seconds. After that, everything works normally. Regardless of whether I am in the WLAN or via Tailscale, whether I have stored the IP or the domain for the Immich server in the app.

Can you please point to the right direction?

[alextran1502]

Hello, do you mind let me know what is your iPhone model?

[Solear]

Hello, thank you for your respone, its an iphone 15 Pro 256GB, iOS 18.2 (beta). But its the same freeze with the non-beta.

[sbogomolov]

I have a similar issue. There are two users, first one has ~11k assets and things work fine. The second user has ~100k assets (not backed up yet). An app on iPhone freezes a few seconds after startup and never unfreezes.

[alextran1502]

Are both users experiencing the same symptom? Can you share the mobile app log? How long have both users used the app?

[sbogomolov]

Only user with ~100k assets experiences the issue. For use with ~10k assets things work well. All assets were backed up and there are no freezes.

The user with ~100k assets experiences these freezes from the beginning. When we started the app for the first time we were able to add Recents (containing all assets) to the list of albums to backup, and then app froze. It freezes every time a few seconds after the app is started since then. I'm not sure how to get logs from the app since it does not unfreeze.

[alextran1502]

Thank you, are the 100000 assets all from iCloud

[sbogomolov]

All of the assets are backed up to iCloud. I assume that some of them might be automatically offloaded there to conserve space (there is this option to do this transparently).

[bradley-varol]

I also have this issue on my 13 Pro Max. It always freezes on first open and also always when switching to the app - both after 2-3s. It happens even when in the app settings. Switching apps while it’s frozen and then back again a few minutes later, it is still frozen for 1-2s, then it unfreezes for 2-3s and freezes again as if I had just opened the app. Something is blocking the rendering thread I would assume 😅

My assets are currently backed up to iCloud (while I transition to Immich), and most are available on the device (ie not offloaded).

Let me know if you need any more information or if a screen recording would be useful!

[alextran1502]

How many assets do you have on iCloud?

[bradley-varol]

How many assets do you have on iCloud?

290GB - 25,000 photos, 4,000 videos

[Solear]

I think could solve this freeze Problem temporary: immich App, settings, delete duplicates (it was over 40k, my Library).
After that there was no freezing (Checkmark in the cloud symbol)

…but now its ersynching again and its freezing again. I think its always freezing if there is a synching. But it never end with syncing because some errors (see picture in No1)