Node error (details see below), Adresses for Trinity Wallet can not be created with Ledger Nano X

[Tombaaa]

Bug description

Error when trying to create a new Trinity Wallet with Ledger Nano X, generating addresses is aborted, error message: Node error - the node returned an error while fetching your account information. If your problem persits, try changing node or disabling your system proxy in Trinity Settings.

Version

Which version of Trinity are you running? (Please provide the full version, you can find it in Settings > About Trinity).

Trinity Wallet 1.6.1, IOTA app 0.5.5 from ledger, firmware 1.2.4-5 and Microcontroller 2.10 on Ledger Nano X

Hardware specification

What hardware are you using?

• Mobile or Desktop: Desktop

• Device: HP Pavillion

• OS and version: Windows 10

• RAM (Desktop only):

• Number of cores (Desktop only):

Node Settings (delete if not relevant)

What are your node settings? Are you using automatic node management? Yes but also tried it to do manual, also disabled system proxy settings as suggested

• Node settings:

Steps To reproduce the bug

Explain how the maintainer can reproduce the bug.

1. with a ledger nano X try to restore ledger account to a new trinity wallet
2. fetching addressis is in progress and after a certain time, the process is aborted and not trinity wallet is created, the above Node Error is displayed

Expected behaviour

Trinity Wallet should be created, by the way, works with a Ledger Nano S

Actual behaviour

fetching addressis is in progress and after a certain time, the process is aborted and not trinity wallet is created, the above Node Error is displayed

Errors

Error when trying to create a new Trinity Wallet with Ledger Nano X, generating addresses is aborted, error message: Node error - the node returned an error while fetching your account information. If your problem persits, try changing node or disabling your system proxy in Trinity Settings.

[rajivshah3]

is there any additional info in the error log?

[Tombaaa]

Dear Rajiv
this is the full error message desplayed in the right upper corner

Node error - the node returned an error while fetching your account information. If your problem persits, try changing node or disabling your system proxy in Trinity Settings.

[Tombaaa]

where would i find the error log?

[Tombaaa]

Dear Rajiv Any progress? Ideas? I still can not create a trinity wallet using my Ledger Nano X You help would be very much appreciated. Regards Thomas

…

___________________________________________________________________ Thomas Bänninger Harossenstrasse 36b 8311 Brütten Switzerland From: Rajiv Shah <[email protected]> Sent: Thursday, January 14, 2021 01:43 To: iotaledger/trinity-wallet <[email protected]> Cc: Tombaaa <[email protected]>; Author <[email protected]> Subject: Re: [iotaledger/trinity-wallet] Node error (details see below), Adresses for Trinity Wallet can not be created with Ledger Nano X (#3196) is there any additional info in the error log? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#3196 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/ASMUBCQDWVLTHXQVQYD4TA3SZY4Z5ANCNFSM4V2KRMRQ> .

[rajivshah3]

Hi, sorry for the delay in replying. The error log can be accessed by clicking "Trinity" in the top-left and then clicking the error log.

[Tombaaa]

Dear Rajiv This is the error log Hope this will help you to identify the issue. Looking forward hearing from you Regards Thomas

…

___________________________________________________________________ Thomas Bänninger Harossenstrasse 36b 8311 Brütten Switzerland From: Rajiv Shah <[email protected]> Sent: Friday, January 22, 2021 05:07 To: iotaledger/trinity-wallet <[email protected]> Cc: Tombaaa <[email protected]>; Author <[email protected]> Subject: Re: [iotaledger/trinity-wallet] Node error (details see below), Adresses for Trinity Wallet can not be created with Ledger Nano X (#3196) Hi, sorry for the delay in replying. The error log can be accessed by clicking "Trinity" in the top-left and then clicking the error log. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#3196 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/ASMUBCQUUKLHYD4J7GZMLILS3D2VRANCNFSM4V2KRMRQ> .