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Hi Simona, I'm copying your question here:
About the images – we found that the error happens when the .jpg images have the value ‘screen’ on @n on the graphic element. This is a mistake, since normally we have ‘screen’ of the .tif images and ‘print’ on the .jpgs. Now that we know this, my question for you is about the annotator’s sensitivity to the markup on the surface element. How does that relate to the IIIF server and is it something to do with how the annotator is parsing the TEI? I don’t know how/why an attribute value in the TEI affects the IIIF server loading the image. Let me know if you have an explanation, it would be useful to know that and see how we can future-proof this.