Tray icon not showing

[svenschwermer]

I'm using the latest launcher version (1.14.0-13-g7a2cd88b) on an up-to-date Arch Linux with sway/wayland. I need to re-register my device and have noticed that the tray icon is not there. Other apps successfully install tray icons, but launcher seems to fail for some reason. I can see that a kolide-launcher desktop process has been launched under my user. This process also has the DISPLAY and WAYLAND_DISPLAY variables set in its environment.

Using the same version of github.com/kolide/systray used in this project, I can put together a test app that correctly installs a tray icon. I don't know what else to test here. How can I troubleshoot this further?

[svenschwermer]

Small update: I found the registration link in the menu.json file and used it to successfully register my device. Curiously, after registration, the tray icon showed up 🤷

[RebeccaMahany]

Hi @svenschwermer! Some organizations use a setting called "silent mode", where the tray icon is hidden until after the user has registered. Is it possible that your organization is using this mode? This would be consistent with your seeing the desktop process but no icon when your device was unregistered. You can grep through debug.json for desktop enabled set by control server to see if this is the case.

As a side note, 1.14.0-13-g7a2cd88b is a nightly version. I would recommend using the latest stable version instead of nightly. Stable versions are listed here.

[svenschwermer]

That sounds plausible, thanks for the hint! I could indeed find the string you mentioned in debug.json. Out of curiosity: How does the user complete device registration if the link is hidden, i.e. no exposed via the tray icon?

[RebeccaMahany]

When the user tries to authenticate to an app that's gated by Kolide, they will be prompted to register the device at that time 🙂