diff --git a/next/api/src/controller/ticket.ts b/next/api/src/controller/ticket.ts
index ba5e4b465..74bc102dd 100644
--- a/next/api/src/controller/ticket.ts
+++ b/next/api/src/controller/ticket.ts
@@ -201,10 +201,11 @@ export class TicketController {
       },
     };
 
-    if (query.rootCategoryId) {
-      const categories = await categoryService.getSubCategories(query.rootCategoryId);
+    const rootCategoryId = query.product ?? query.rootCategoryId;
+    if (rootCategoryId) {
+      const categories = await categoryService.getSubCategories(rootCategoryId);
       let categoryIds = categories.map((c) => c.id);
-      categoryIds.push(query.rootCategoryId);
+      categoryIds.push(rootCategoryId);
       if (query.categoryId) {
         categoryIds.push(...query.categoryId);
       }
@@ -250,6 +251,15 @@ export class TicketController {
       ];
     }
 
+    if (query.fieldId && query.fieldValue) {
+      searchOptions.filters.fields = [
+        {
+          id: query.fieldId,
+          value: query.fieldValue,
+        },
+      ];
+    }
+
     if (query.orderBy) {
       const [sortField, order] = query.orderBy.endsWith('-asc')
         ? ([query.orderBy.slice(0, -4), 'asc'] as const)