FF

[mohankannan6785]

Proposal

graph TD
subgraph Rider App
A[Rider opens app and navigates to 'Help' / 'Support'] --> B{Selects Type of Concern};
B --> C[Salary Issues];
B --> D[Aggregator Issues];
B --> E[Vehicle Issues];
B --> F[Application Issues];
B --> G[Need Roadside Assistance];
B --> H[Others];
C --> I{Fills out concern details};
D --> I;
E --> I;
F --> I;
G --> I;
H --> I;
I --> J[Submits Concern];
S_Closed[Receives 'Ticket Closed' Notification with Rating Request] --> BB[Submits 1-5 Star Rating];
end

subgraph System Backend
    J --> K[Creates New Support Ticket];
    K --> L[Assigns Unique Ticket ID];
    L --> M{Is it 9am-6pm?};
    M -- Yes --> N[Set TAT: 1 Hour];
    M -- No --> O[Set TAT: Next Day by 10am];
    N --> P[Start TAT Countdown];
    O --> P;
    P --> Q[Ticket appears in Partner Portal];
    Q --> R{Ticket Status Updated?};
    R -- No --> Q;
    R -- Yes --> S{Is status 'Resolved'?};
    S -- No --> S_Update[Notify Rider of status update (e.g., 'On Hold')];
    S_Update --> Q;
    S -- Yes --> T[Stop TAT timer & log for performance report];
    T --> S_Closed;
    BB --> CC[Store rating with ticket details];
end

subgraph Partner Portal (Rider Coordinator)
    V[Coordinator logs in] --> W[Views new ticket on dashboard];
    W --> X[Opens ticket to view details];
    X --> Y{Investigates the issue};
    Y --> Z[Updates Ticket Status];
    Z --> Z1[Open];
    Z --> Z2[On Hold];
    Z --> Z3[Issue Resolved];
    Y --> AA[Adds internal notes or communicates with rider via ticket message];
    AA --> R;
    Z --> R;
end

style A fill:#E0F7FA,stroke:#00796B
style J fill:#C8E6C9,stroke:#388E3C
style V fill:#FFF9C4,stroke:#FBC02D
style Z3 fill:#C8E6C9,stroke:#388E3C
style BB fill:#D1C4E9,stroke:#512DA8
style CC fill:#D1C4E9,stroke:#512DA8

Use Cases

No response

Screenshots

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Syntax

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Implementation

None