Teams owner role sync issue

[WilboS]

Hello,

We currently have an issue where the Teams integration won't recognise that we have changed the role to sync as Teams owner and is still syncing members from the default/previous setting.

More context: We're currently having an issue with the integration. whereby groups are being successfully set up in Teams, based on Moodle courses, the students are syncing across without issue, but the Teams owners sync is completely haphazard.

We initially used the default role to sync team owners, I think this is Teacher (although for some reason that has been changed to being called Editing Teacher on our system - I don't know why but I don't think this will affect things). This wasn't working very well as many additional Teachers have been added to modules over the years for various reasons, so we created a new system role called Teams Owner.

We trialled this last year and it seemed to work fine, functionally (not tested in large scale and only with a few test courses), but trying again this with live courses the plugin doesn't seem to have registered the change in setting and is still syncing teams owners based on the previous role setting.

An additional complication is that it is only pulling some of the Teacher roles through as Teams owners and leaving the rest unsynced.

In all cases, the accounts have been properly paired and synced.

We're using Moodle 4.5.6 and 4.5.2 (2024100710).

[patmr7]

Hi @WilboS,

Thank you for submitting this issue.

1. Please note that synchronization requires the Team owner (local/o365:teamowner) capability, does your new role have this capability?
2. In the scheduled task local_o365\task\coursesync, are there any errors visible in the logs during synchronization of these Team Owners?

Regards,
Patryk

[WilboS]

@patmr7 thanks for the response:

1. Yes, the role has this capability
2. No \coursesync errors have been seen. I've checked a few logs back and not seen anything.