Crash Report

[JohnRAgar]

2023-09-27 10:40:09,088 - root:283(run) INFO: 

-----------------

Starting Mu 1.2.0
2023-09-27 10:40:09,088 - root:284(run) INFO: uname_result(system='Windows', node='THS-STN-TEST', release='10', version='10.0.19044', machine='AMD64', processor='Intel64 Family 6 Model 58 Stepping 9, GenuineIntel')
2023-09-27 10:40:09,135 - root:285(run) INFO: Platform: Windows-10-10.0.19044-SP0
2023-09-27 10:40:09,135 - root:286(run) INFO: Python path: ['C:\\Program Files (x86)\\Mu Editor\\Python\\python38.zip', 'C:\\Program Files (x86)\\Mu Editor\\Python\\DLLs', 'C:\\Program Files (x86)\\Mu Editor\\Python\\lib', 'C:\\Program Files (x86)\\Mu Editor\\Python', 'C:\\Program Files (x86)\\Mu Editor\\Python\\lib\\site-packages', 'C:\\Program Files (x86)\\Mu Editor\\Python\\lib\\site-packages\\win32', 'C:\\Program Files (x86)\\Mu Editor\\Python\\lib\\site-packages\\win32\\lib', 'C:\\Program Files (x86)\\Mu Editor\\Python\\lib\\site-packages\\Pythonwin']
2023-09-27 10:40:09,135 - root:287(run) INFO: Language code: en_GB
2023-09-27 10:40:09,135 - mu.settings:220(load) WARNING: No settings file found at C:\Users\systemadmin\AppData\Local\python\mu\settings.json; skipping
2023-09-27 10:40:09,197 - mu.virtual_environment:619(ensure_and_create) INFO: Added log handler.
2023-09-27 10:40:09,463 - mu.virtual_environment:630(ensure_and_create) DEBUG: Checking virtual environment; attempt #1.
2023-09-27 10:40:09,463 - mu.virtual_environment:837(create_venv) INFO: Creating virtualenv: C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-102703
2023-09-27 10:40:09,479 - mu.virtual_environment:838(create_venv) INFO: Virtualenv name: mu_venv-38-20230927-102703
2023-09-27 10:40:09,479 - mu.virtual_environment:463(run_subprocess) INFO: Running ('C:\\PROGRA~2\\MUEDIT~1\\Python\\pythonw.exe', '-I', '-m', 'virtualenv', '-p', 'C:\\PROGRA~2\\MUEDIT~1\\Python\\pythonw.exe', '-q', 'C:\\Users\\systemadmin\\AppData\\Local\\python\\mu\\mu_venv-38-20230927-102703') with kwargs {'env': {'ALLUSERSPROFILE': 'C:\\ProgramData', 'APPDATA': 'N:\\My Settings\\Application Data', 'CLIENTNAME': 'THC-SVR-001', 'COMMONPROGRAMFILES': 'C:\\Program Files\\Common Files', 'COMMONPROGRAMFILES(X86)': 'C:\\Program Files (x86)\\Common Files', 'COMMONPROGRAMW6432': 'C:\\Program Files\\Common Files', 'COMPUTERNAME': 'THS-STN-TEST', 'COMSPEC': 'C:\\Windows\\system32\\cmd.exe', 'DRIVERDATA': 'C:\\Windows\\System32\\Drivers\\DriverData', 'FPS_BROWSER_APP_PROFILE_STRING': 'Internet Explorer', 'FPS_BROWSER_USER_PROFILE_STRING': 'Default', 'HOMEDRIVE': 'N:', 'HOMEPATH': '\\', 'HOMESHARE': '\\\\thc-svr-001\\SystemAdmin$', 'LOCALAPPDATA': 'C:\\Users\\systemadmin\\AppData\\Local', 'LOGONSERVER': '\\\\THS-SVR-001', 'NUMBER_OF_PROCESSORS': '2', 'OS': 'Windows_NT', 'PATH': 'C:\\Program Files (x86)\\Mu Editor\\Python\\lib\\site-packages\\PyQt5\\Qt\\bin;C:\\Windows\\system32;C:\\Windows;C:\\Windows\\System32\\Wbem;C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\;C:\\Windows\\System32\\OpenSSH\\;C:\\Program Files (x86)\\Research Machines\\ClassMate\\Common Files;C:\\Users\\systemadmin\\AppData\\Local\\Microsoft\\WindowsApps;', 'PATHEXT': '.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC', 'PROCESSOR_ARCHITECTURE': 'AMD64', 'PROCESSOR_IDENTIFIER': 'Intel64 Family 6 Model 58 Stepping 9, GenuineIntel', 'PROCESSOR_LEVEL': '6', 'PROCESSOR_REVISION': '3a09', 'PROGRAMDATA': 'C:\\ProgramData', 'PROGRAMFILES': 'C:\\Program Files', 'PROGRAMFILES(X86)': 'C:\\Program Files (x86)', 'PROGRAMW6432': 'C:\\Program Files', 'PSMODULEPATH': 'C:\\Program Files\\WindowsPowerShell\\Modules;C:\\Windows\\system32\\WindowsPowerShell\\v1.0\\Modules', 'PUBLIC': 'C:\\Users\\Public', 'SAFELOCATION0': '*', 'SESSIONNAME': 'RDP-Tcp#0', 'SYSTEMDRIVE': 'C:', 'SYSTEMROOT': 'C:\\Windows', 'TEMP': 'C:\\Users\\SYSTEM~1\\AppData\\Local\\Temp', 'TMP': 'C:\\Users\\SYSTEM~1\\AppData\\Local\\Temp', 'USERDNSDOMAIN': 'THSSCH.INTERNAL', 'USERDOMAIN': 'THSSCH', 'USERDOMAIN_ROAMINGPROFILE': 'THSSCH', 'USERNAME': 'systemadmin', 'USERPROFILE': 'C:\\Users\\systemadmin', 'VBOX_MSI_INSTALL_PATH': 'C:\\Program Files\\Oracle\\VirtualBox\\', 'WINDIR': 'C:\\Windows', 'QT_API': 'pyqt5', 'QT_AUTO_SCREEN_SCALE_FACTOR': '1', 'QT_MAC_WANTS_LAYER': '1'}}
2023-09-27 10:40:11,494 - mu.virtual_environment:475(run_subprocess) DEBUG: Process returned 0; output: No output received.
2023-09-27 10:40:11,494 - mu.virtual_environment:857(create_venv) INFO: Created virtual environment using C:\PROGRA~2\MUEDIT~1\Python\pythonw.exe at C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-102703
2023-09-27 10:40:11,494 - mu.virtual_environment:934(install_baseline_packages) INFO: Installing baseline packages.
2023-09-27 10:40:11,494 - mu.virtual_environment:139(run_blocking) INFO: About to run blocking C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-102703\scripts\pip.exe with args ['--version', '--disable-pip-version-check'] and envvars {}
2023-09-27 10:40:11,541 - mu.virtual_environment:189(wait) DEBUG: Finished: False; exitStatus 0; exitCode 0
2023-09-27 10:40:11,541 - mu.virtual_environment:201(wait) ERROR: No output received.
2023-09-27 10:40:11,541 - mu.virtual_environment:677(ensure_and_create) ERROR: Process did not terminate normally:
No output received.
2023-09-27 10:40:11,557 - mu.virtual_environment:570(quarantine_venv) ERROR: Unable to quarantine C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-102703 as C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-102703.FAILED
Traceback (most recent call last):
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 637, in ensure_and_create
    self.create()
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 828, in create
    self.install_baseline_packages()
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 935, in install_baseline_packages
    logger.info("pip version: %s", compact(self.pip.version()))
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 339, in version
    return self.run("--version")
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 271, in run
    result = self.process.run_blocking(
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 147, in run_blocking
    return self.wait(wait_for_s=wait_for_s)
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 202, in wait
    raise VirtualEnvironmentError(
mu.virtual_environment.VirtualEnvironmentError: Process did not terminate normally:
No output received.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 568, in quarantine_venv
    os.rename(self.path, error_dirpath)
FileExistsError: [WinError 183] Cannot create a file when that file already exists: 'C:\\Users\\systemadmin\\AppData\\Local\\python\\mu\\mu_venv-38-20230927-102703' -> 'C:\\Users\\systemadmin\\AppData\\Local\\python\\mu\\mu_venv-38-20230927-102703.FAILED'
2023-09-27 10:40:11,557 - mu.virtual_environment:494(relocate) DEBUG: Relocating to C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-104011
2023-09-27 10:40:11,557 - mu.virtual_environment:510(relocate) DEBUG: Virtual environment set up mu_venv-38-20230927-104011 at C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-104011
2023-09-27 10:40:11,557 - mu.virtual_environment:630(ensure_and_create) DEBUG: Checking virtual environment; attempt #2.
2023-09-27 10:40:11,557 - mu.virtual_environment:837(create_venv) INFO: Creating virtualenv: C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-104011
2023-09-27 10:40:11,557 - mu.virtual_environment:838(create_venv) INFO: Virtualenv name: mu_venv-38-20230927-104011
2023-09-27 10:40:11,557 - mu.virtual_environment:463(run_subprocess) INFO: Running ('C:\\PROGRA~2\\MUEDIT~1\\Python\\pythonw.exe', '-I', '-m', 'virtualenv', '-p', 'C:\\PROGRA~2\\MUEDIT~1\\Python\\pythonw.exe', '-q', 'C:\\Users\\systemadmin\\AppData\\Local\\python\\mu\\mu_venv-38-20230927-104011') with kwargs {'env': {'ALLUSERSPROFILE': 'C:\\ProgramData', 'APPDATA': 'N:\\My Settings\\Application Data', 'CLIENTNAME': 'THC-SVR-001', 'COMMONPROGRAMFILES': 'C:\\Program Files\\Common Files', 'COMMONPROGRAMFILES(X86)': 'C:\\Program Files (x86)\\Common Files', 'COMMONPROGRAMW6432': 'C:\\Program Files\\Common Files', 'COMPUTERNAME': 'THS-STN-TEST', 'COMSPEC': 'C:\\Windows\\system32\\cmd.exe', 'DRIVERDATA': 'C:\\Windows\\System32\\Drivers\\DriverData', 'FPS_BROWSER_APP_PROFILE_STRING': 'Internet Explorer', 'FPS_BROWSER_USER_PROFILE_STRING': 'Default', 'HOMEDRIVE': 'N:', 'HOMEPATH': '\\', 'HOMESHARE': '\\\\thc-svr-001\\SystemAdmin$', 'LOCALAPPDATA': 'C:\\Users\\systemadmin\\AppData\\Local', 'LOGONSERVER': '\\\\THS-SVR-001', 'NUMBER_OF_PROCESSORS': '2', 'OS': 'Windows_NT', 'PATH': 'C:\\Program Files (x86)\\Mu Editor\\Python\\lib\\site-packages\\PyQt5\\Qt\\bin;C:\\Windows\\system32;C:\\Windows;C:\\Windows\\System32\\Wbem;C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\;C:\\Windows\\System32\\OpenSSH\\;C:\\Program Files (x86)\\Research Machines\\ClassMate\\Common Files;C:\\Users\\systemadmin\\AppData\\Local\\Microsoft\\WindowsApps;', 'PATHEXT': '.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC', 'PROCESSOR_ARCHITECTURE': 'AMD64', 'PROCESSOR_IDENTIFIER': 'Intel64 Family 6 Model 58 Stepping 9, GenuineIntel', 'PROCESSOR_LEVEL': '6', 'PROCESSOR_REVISION': '3a09', 'PROGRAMDATA': 'C:\\ProgramData', 'PROGRAMFILES': 'C:\\Program Files', 'PROGRAMFILES(X86)': 'C:\\Program Files (x86)', 'PROGRAMW6432': 'C:\\Program Files', 'PSMODULEPATH': 'C:\\Program Files\\WindowsPowerShell\\Modules;C:\\Windows\\system32\\WindowsPowerShell\\v1.0\\Modules', 'PUBLIC': 'C:\\Users\\Public', 'SAFELOCATION0': '*', 'SESSIONNAME': 'RDP-Tcp#0', 'SYSTEMDRIVE': 'C:', 'SYSTEMROOT': 'C:\\Windows', 'TEMP': 'C:\\Users\\SYSTEM~1\\AppData\\Local\\Temp', 'TMP': 'C:\\Users\\SYSTEM~1\\AppData\\Local\\Temp', 'USERDNSDOMAIN': 'THSSCH.INTERNAL', 'USERDOMAIN': 'THSSCH', 'USERDOMAIN_ROAMINGPROFILE': 'THSSCH', 'USERNAME': 'systemadmin', 'USERPROFILE': 'C:\\Users\\systemadmin', 'VBOX_MSI_INSTALL_PATH': 'C:\\Program Files\\Oracle\\VirtualBox\\', 'WINDIR': 'C:\\Windows', 'QT_API': 'pyqt5', 'QT_AUTO_SCREEN_SCALE_FACTOR': '1', 'QT_MAC_WANTS_LAYER': '1'}}
2023-09-27 10:40:13,641 - mu.virtual_environment:475(run_subprocess) DEBUG: Process returned 0; output: No output received.
2023-09-27 10:40:13,641 - mu.virtual_environment:857(create_venv) INFO: Created virtual environment using C:\PROGRA~2\MUEDIT~1\Python\pythonw.exe at C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-104011
2023-09-27 10:40:13,641 - mu.virtual_environment:934(install_baseline_packages) INFO: Installing baseline packages.
2023-09-27 10:40:13,641 - mu.virtual_environment:139(run_blocking) INFO: About to run blocking C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-104011\scripts\pip.exe with args ['--version', '--disable-pip-version-check'] and envvars {}
2023-09-27 10:40:13,685 - mu.virtual_environment:189(wait) DEBUG: Finished: False; exitStatus 0; exitCode 0
2023-09-27 10:40:13,685 - mu.virtual_environment:201(wait) ERROR: No output received.
2023-09-27 10:40:13,685 - mu.virtual_environment:677(ensure_and_create) ERROR: Process did not terminate normally:
No output received.
2023-09-27 10:40:13,686 - mu.virtual_environment:574(quarantine_venv) INFO: Quarantined C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-104011 as C:\Users\systemadmin\AppData\Local\python\mu\mu_venv-38-20230927-104011.FAILED
2023-09-27 10:40:20,697 - root:172(excepthook) ERROR: Unrecoverable error
Traceback (most recent call last):
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\app.py", line 160, in run
    raise ex
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\app.py", line 147, in run
    venv.ensure_and_create(self.display_text)
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 637, in ensure_and_create
    self.create()
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 828, in create
    self.install_baseline_packages()
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 935, in install_baseline_packages
    logger.info("pip version: %s", compact(self.pip.version()))
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 339, in version
    return self.run("--version")
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 271, in run
    result = self.process.run_blocking(
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 147, in run_blocking
    return self.wait(wait_for_s=wait_for_s)
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 202, in wait
    raise VirtualEnvironmentError(
mu.virtual_environment.VirtualEnvironmentError: Process did not terminate normally:
No output received.
2023-09-27 10:40:20,942 - mu.settings:169(save) DEBUG: Saving to C:\Users\systemadmin\AppData\Local\python\mu\session.json
2023-09-27 10:40:20,943 - mu.settings:169(save) DEBUG: Saving to C:\Users\systemadmin\AppData\Local\python\mu\venv.json

Log file of new installation for a school environment please can you assist software installed as MSI i also need a lobal setting file that can be added to the main software rather than in the app data directory of each user

Thanks in advance

john