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Copy file name to clipboardExpand all lines: ISSUE_TEMPLATE.md
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Firstly, if you are an Enterprise customer, you might want to head over to our [Customer Support Portal](https://support.neo4j.com/).
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If you think you might have **hit a bug** in our software (it happens occasionally!) or you have specific **feature request** then use the issue feature on the relevant GitHub repository.
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Check first though as someone else may have already raised something similar.
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If you think you might have **hit a bug** in our software (it happens occasionally!) or you have specific **feature requests** then use the issue feature on the relevant GitHub repository.
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Check first, though, as someone else may have already raised something similar.
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If you simply want to get started or have a question on how to use a particular feature, ask a question in [Neo4j Online Community](https://community.neo4j.com/) instead.
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[StackOverflow](https://stackoverflow.com/questions/tagged/neo4j) also hosts a ton of questions and might already have a discussion around your problem.
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Make sure you have a look there too.
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Make sure to have a look there too.
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If you want to make a feature request, please prefix your issue title with `[Feature Request]` so that it is clear to us.
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If you have a bug report however, please continue reading.
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If you want to make a feature request, please prefix your issue title with `[Feature Request]` so that it is clear to us.
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If you have a bug report, however, please continue reading.
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To help us understand your issue, please specify important details, primarily:
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- Neo4j version: Community/Enterprise X.Y.Z
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- Neo4j Mode: Single instance/HA cluster with X members/Casual cluster with X core Y read-replica
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- Driver version: X lanaguage driver X.Y.Z (If you use some other library that wraps around this driver, you might want to raise an issue there first)
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- Neo4j Mode: Single instance/HA cluster with X members/Causal cluster with X core Y read-replica
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- Driver version: X language driver X.Y.Z (If you use some other library that wraps around this driver, you might want to raise an issue there first)
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- Operating system: (for example Windows 10/Ubuntu 16.10 on AWS)
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-**Steps to reproduce**
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- Expected behavior
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- Actual behavior
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Additionally, include (as appropriate) log-files, stacktraces, and other debug output.
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Always check the server logs to see if there is any stacktrace related to the driver error too.
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Aslo add any solutions you've tried to solve the problem yourself.
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Also, add any solutions you've tried to solve the problem yourself.
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## Example bug report
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@@ -35,7 +35,7 @@ I got connection reset by peer errors.
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