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Appointments: eMail Sender/'From' Field is misleading - should use 'Reply to' #6495

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bentuna opened this issue Nov 15, 2024 · 0 comments
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0. to triage Pending approval or rejection enhancement New feature request

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@bentuna
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bentuna commented Nov 15, 2024

Is your feature request related to a problem? Please describe.

Currently, there are four different e-mails sent from the server while booking:

  1. verification of the booker e-mail address
  2. confirmation of the booking to the booker
  3. confirmation of the booking to the organizer
  4. cancelation / date change to the booker

All three e-mails have the problem that the sender/From: field is misleading, because the name of a person is combined with the e-mail address of the server:

  1. From: Organizer Name <[email protected]>
  2. From: Organizer Name <[email protected]>
  3. From: Booker Name <[email protected]>
  4. Form: Organizer Name via Nextcloud instance Name <[email protected]>

This causes problems like

  • server address getting flagged as spam
  • replies that end up going to the noreply address of the server or
  • false address association inside mail clients. For example my Apple Mail suggests me now to wite e-mails to a client (that once used the appointment booking) via [email protected].

Describe the solution you'd like

We should use the name of the Nextcloud instance in the From: field and add a Reply to: field with the name and matching e-mail address of the person:

  1. From: Nextcloud Instance Name <[email protected]>, Reply to: Organizer Name <[email protected]>
  2. From: Nextcloud Instance Name <[email protected]>, Reply to: Organizer Name <[email protected]>
  3. From: Nextcloud Instance Name <[email protected]>, Reply to: Booker Name <[email protected]>
  4. From: Nextcloud Instance Name <[email protected]>, Reply to: Organizer Name <[email protected]>

Describe alternatives you've considered

No response

Additional context

We should then also remove the sentence in the bottom of the e-mails, saying Please don't anser to this e-mail.

@bentuna bentuna added 0. to triage Pending approval or rejection enhancement New feature request labels Nov 15, 2024
@bentuna bentuna changed the title Appointments: eMail Sender Field is misleading Appointments: eMail Sender/'From' Field is misleading - should use 'Reply to' field Nov 15, 2024
@bentuna bentuna changed the title Appointments: eMail Sender/'From' Field is misleading - should use 'Reply to' field Appointments: eMail Sender/'From' Field is misleading - should use 'Reply to' Nov 15, 2024
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