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[Bug]: After updating desktop client to 3.14: Uploading files fails with "Connection closed" #7176

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5 of 8 tasks
damoosenrw opened this issue Sep 20, 2024 · 17 comments
Closed
5 of 8 tasks

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@damoosenrw
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damoosenrw commented Sep 20, 2024

⚠️ Before submitting, please verify the following: ⚠️

Bug description

I updated to the latest stable version of the desktop client on Mac OS this morning.

After updating the dektop client to the latest version any of my uploads fail with the error message "Connection closed" and "Server is unable to maintain the header compression context for the connection".

Steps to reproduce

  1. Put a new larger file into a synced folder
  2. Wait for the sync process to start
  3. syncing fails

Expected behavior

The files are synced.

Client view:
Bildschirmfoto 2024-09-20 um 22 14 44

Client Log file:
20240920_2230_nextcloud.log.4.gz

Which files are affected by this bug

Verdunklung (1990) - Track 01.mp3

Operating system

macOS

Which version of the operating system you are running.

Sonoma 14.6.1 (23G93)

Package

Official macOS 12+ universal pkg

Nextcloud Server version

29.0.7

Nextcloud Desktop Client version

3.14

Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 3.3.6 to 3.4.0)

Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

Are you using an external user-backend?

  • Default internal user-backend
  • LDAP/ Active Directory
  • SSO - SAML
  • Other

Nextcloud Server logs

No response

Additional info

The desktop client logs zip file has a size of 324 MB. As the upload limit is 25 MB I only upload the actual .gz file containing a log entry related to the file mentioned above.

Do you need any other files? If so, please let me know I will add them here.

@damoosenrw damoosenrw changed the title [Bug]: After Updating Desktop client: Uploading larger files fails with "Connection closed" [Bug]: After Updating Desktop client: Uploading files fails with "Connection closed" Sep 20, 2024
@damoosenrw damoosenrw changed the title [Bug]: After Updating Desktop client: Uploading files fails with "Connection closed" [Bug]: After Updating Desktop client to 3.14: Uploading files fails with "Connection closed" Sep 20, 2024
@damoosenrw damoosenrw changed the title [Bug]: After Updating Desktop client to 3.14: Uploading files fails with "Connection closed" [Bug]: After updating desktop client to 3.14: Uploading files fails with "Connection closed" Sep 20, 2024
@eskopp
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eskopp commented Sep 20, 2024

See: #7171

@SofianeLasri
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I have this too.

@damoosenrw
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damoosenrw commented Sep 22, 2024

See: #7171

I saw this defect, but was unsure if it is the same, as the mentioned error messages from the client were different.

I downgraded to 3.13.4 which I downloaded here: https://download.nextcloud.com/desktop/releases/Mac/Installer/

Solved my problem, uploading files works fine again.

@nguyenvanchiem
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same issue.

@andrepbento
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andrepbento commented Sep 23, 2024

I have this issue.

Operating system: macOS
Nextcloud server version: Nextcloud Hub 9 (30.0.0), self-hosted running on top of Docker
Nextcloud desktop app version: 3.14.0

Error messages:
"Error transferring https:// ... - server replied:" -- The visibility of this error is somehow low, as there is not enough information on both server/client sides to debug this.

@MatthiasGer0821
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Had exactly the same issue as OP, downgraded to 3.13.4 on windows and everything works.

@edofe99
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edofe99 commented Sep 24, 2024

I have the same issue....
Server is unable to maintain the header compression context for the connection

Are developers aware of this? Will a fix be released soon?

@lckarssen
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Same here on Ubuntu 22.04 with Nextcloud client 3.14.0. Nextcloud server version 29.0.7 self-installed (years ago), running in an LXD container with Ubuntu server 22.04.4.

@kkausu
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kkausu commented Sep 24, 2024

Same problem on Windows 10 with Nextcloud client 3.14.0. https://download.nextcloud.com/desktop/releases/Windows/Nextcloud-3.13.4-x64.msi works

@cetcondor
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We have encountered the same issue in a very diverse user scenario. The Nextclouds in question run on managed servers at German provider Hetzner. After some testing we found a temporary workaround: when deactivating mod_http2 suddenly all synchronising worked again. Unfortunately I am not in the situation to figure out whether it's a problem with Hetzner's deployment or on the Nextcloud code side.

@cetcondor
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The developers are tackling the issue already: #7182

@lckarssen
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when deactivating mod_http2 suddenly all synchronising worked again.

Thanks! That worked for me too. 🙏

@mgallien
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solved by #7182

@Quietscher
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I am sorry this error is still occuring in the newest version!

@Quietscher
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im on macOS with nextcloud client 3.14.1

@Quietscher
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@mgallien @cetcondor

@tomtomme
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tomtomme commented Oct 23, 2024

same issue here on manjaro with various bigger zip and pdf files on a Webo-hosted nextcloud client 3.14.0 ans server version 28.0.5

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