[Bug]: "Failed to create Templates directory" error when logging in for the first time with a Guest account #54063
Description
⚠️ This issue respects the following points: ⚠️
- This is a bug, not a question or a configuration/webserver/proxy issue.
- This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
- Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- I agree to follow Nextcloud's Code of Conduct.
Bug description
The issue seems to be when the user has a space quota of 0, the templates can not be copied.
{
"reqId": "Kr0yPTfQWPKASDCVem5J",
"level": 3,
"time": "2025-07-07T16:02:50+02:00",
"remoteAddr": "x.x.x.x",
"user": "[email protected]",
"app": "files_templates",
"method": "POST",
"url": "/login",
"message": "Failed to initialize templates directory to user language en for [email protected]",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0",
"version": "31.0.6.3",
"exception": {
"Exception": "OCP\\Files\\NotPermittedException",
"Message": "Could not create folder \"/[email protected]/files/./Templates\"",
"Code": 0,
"Trace": [
{
"file": "/data/nextcloud/lib/private/Files/Template/TemplateManager.php",
"line": 367,
"function": "newFolder",
"class": "OC\\Files\\Node\\Folder",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/legacy/OC_Util.php",
"line": 166,
"function": "initializeTemplateDirectory",
"class": "OC\\Files\\Template\\TemplateManager",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/User/Session.php",
"line": 521,
"function": "copySkeleton",
"class": "OC_Util",
"type": "::"
},
{
"file": "/data/nextcloud/lib/private/User/Session.php",
"line": 357,
"function": "prepareUserLogin",
"class": "OC\\User\\Session",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/CompleteLoginCommand.php",
"line": 22,
"function": "completeLogin",
"class": "OC\\User\\Session",
"type": "->",
"args": [
"*** sensitive parameters replaced ***"
]
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/ALoginCommand.php",
"line": 22,
"function": "process",
"class": "OC\\Authentication\\Login\\CompleteLoginCommand",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/LoggedInCheckCommand.php",
"line": 41,
"function": "processNextOrFinishSuccessfully",
"class": "OC\\Authentication\\Login\\ALoginCommand",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/ALoginCommand.php",
"line": 22,
"function": "process",
"class": "OC\\Authentication\\Login\\LoggedInCheckCommand",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/EmailLoginCommand.php",
"line": 51,
"function": "processNextOrFinishSuccessfully",
"class": "OC\\Authentication\\Login\\ALoginCommand",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/ALoginCommand.php",
"line": 22,
"function": "process",
"class": "OC\\Authentication\\Login\\EmailLoginCommand",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/UidLoginCommand.php",
"line": 36,
"function": "processNextOrFinishSuccessfully",
"class": "OC\\Authentication\\Login\\ALoginCommand",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/ALoginCommand.php",
"line": 22,
"function": "process",
"class": "OC\\Authentication\\Login\\UidLoginCommand",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/UserDisabledCheckCommand.php",
"line": 39,
"function": "processNextOrFinishSuccessfully",
"class": "OC\\Authentication\\Login\\ALoginCommand",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/ALoginCommand.php",
"line": 22,
"function": "process",
"class": "OC\\Authentication\\Login\\UserDisabledCheckCommand",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/PreLoginHookCommand.php",
"line": 34,
"function": "processNextOrFinishSuccessfully",
"class": "OC\\Authentication\\Login\\ALoginCommand",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Authentication/Login/Chain.php",
"line": 45,
"function": "process",
"class": "OC\\Authentication\\Login\\PreLoginHookCommand",
"type": "->"
},
{
"file": "/data/nextcloud/core/Controller/LoginController.php",
"line": 344,
"function": "process",
"class": "OC\\Authentication\\Login\\Chain",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
"line": 200,
"function": "tryLogin",
"class": "OC\\Core\\Controller\\LoginController",
"type": "->",
"args": [
"*** sensitive parameters replaced ***"
]
},
{
"file": "/data/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
"line": 114,
"function": "executeController",
"class": "OC\\AppFramework\\Http\\Dispatcher",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/AppFramework/App.php",
"line": 161,
"function": "dispatch",
"class": "OC\\AppFramework\\Http\\Dispatcher",
"type": "->"
},
{
"file": "/data/nextcloud/lib/private/Route/Router.php",
"line": 307,
"function": "main",
"class": "OC\\AppFramework\\App",
"type": "::"
},
{
"file": "/data/nextcloud/lib/base.php",
"line": 1040,
"function": "match",
"class": "OC\\Route\\Router",
"type": "->"
},
{
"file": "/data/nextcloud/index.php",
"line": 24,
"function": "handleRequest",
"class": "OC",
"type": "::"
}
],
"File": "/data/nextcloud/lib/private/Files/Node/Folder.php",
"Line": 132,
"message": "Failed to initialize templates directory to user language en for [email protected]",
"exception": {},
"CustomMessage": "Failed to initialize templates directory to user language en for [email protected]"
}
}
Steps to reproduce
- Install guest app and at least one file editor (e.g. NC text)
- Create guest access to a folder
- Login as the guest
- See error in log
Expected behavior
No errors
Nextcloud Server version
master
Operating system
Debian/Ubuntu
PHP engine version
PHP 8.2
Web server
Nginx
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
None
Are you using the Nextcloud Server Encryption module?
None
What user-backends are you using?
- Default user-backend (database)
- LDAP/ Active Directory
- SSO - SAML
- Other
Configuration report
List of activated Apps
Nextcloud Signing status
Nextcloud Logs
Additional info
No response