License Request Failed

[viafrotaapp-ops]

Are you using the latest version of the library?

• I have checked and am using the latest version of the library.

What type of session are you experiencing this issue on?

Multi-device and I have set multiDevice to true in my config OR am using the --multi-device flag

What type of host account are you experiencing this issue on?

Business account

Mode

EASY API/CLI

Current Behavior

• License request failed: undefined mmrrf(...) is not a function
  18|session1 | info: License request failed: undefined mmrrf(...) is not a function

Expected Behavior

I am adding the license key correctly, log shows ok but can't use it correctly:

18|session1 | - Checking License
18|session1 | - Fethcing License...
18|session1 | info: Checking License {"data":"Checking License","eventName":"STARTUP.session1","eventNamespace":"STARTUP","sessionId":"session1","timestamp":"2025-09-01T00:59:07.386Z"}
18|session1 | info: Fethcing License... {"data":"Fethcing License...","eventName":"STARTUP.session1","eventNamespace":"STARTUP","sessionId":"session1","timestamp":"2025-09-01T00:59:07.387Z"}
18|session1 | - Fetching License: XXXXXXX
18|session1 | info: Fetching License: XXXXXXX {"data":"Fetching License: 9EB370B4","eventName":"STARTUP.session1","eventNamespace":"STARTUP","sessionId":"session1","timestamp":"2025-09-01T00:59:07.387Z"}
18|session1 | info: Page Console: Failed to load resource: the server responded with a status of 403 () {"timestamp":"2025-09-01T00:59:07.910Z"}
18|session1 | - Downloaded License in 3.922s
18|session1 | info: Downloaded License in 3.922s {"data":"Downloaded License in 3.922s","eventName":"STARTUP.session1","eventNamespace":"STARTUP","sessionId":"session1","timestamp":"2025-09-01T00:59:11.309Z"}
18|session1 | - Injecting License...
18|session1 | info: Injecting License... {"data":"Injecting License...","eventName":"STARTUP.session1","eventNamespace":"STARTUP","sessionId":"session1","timestamp":"2025-09-01T00:59:11.311Z"}
18|session1 | - License request failed: undefined mmrrf(...) is not a function
18|session1 | info: License request failed: undefined mmrrf(...) is not a function {"data":"License request failed: undefined mmrrf(...) is not a function","eventName":"STARTUP.session1","eventNamespace":"STARTUP","sessionId":"session1","timestamp":"2025-09-01T00:59:11.597Z"}

Steps To Reproduce

Using opensystem.config.js and cli.config.js to injet 1 license on to session1

create() code OR full CLI command + CONFIG

DEBUG INFO

{
  "WA_VERSION": "2.3000.1026554569",
  "WA_AUTOMATE_VERSION": "4.76.0",
  "BROWSER_VERSION": "Chrome/139.0.7258.138",
  "START_TS": 1756688327735,
  "RAM_INFO": "Total: 8.33 GB | Free: 4.22 GB",
  "PPTR_VERSION": "23.11.1",
  "LATEST_VERSION": true,
  "CLI": true,
  "PATCH_HASH": "cc371",
  "LAUNCH_TIME_MS": 21348,
  "ACC_TYPE": "BUSINESS",
  "chats": 308,
  "messages": 221,
  "contacts": 4248,
  "isBiz": true,
  "isMd": true,
  "INSTANCE_ID": "2133d8db-d52b-4013-8d57-c541a5eac9a6"
}

Environment

- OS: Linux 5.4
- Node: 23.11.1
- npm: 10.9.2

Screenshots/Logs

No response

Anything else?

No response

[zerotouch-anil]

we also facing same problem

[viafrotaapp-ops]

we also facing same problem

The weird thing is that for me it started a couple of days ago... did you start to have the problem recently?

[smashah]

@viafrotaapp-ops @zerotouch-anil this should be fixed please restart and try again thanks