[BUG] The normal running service suddenly cannot find the session list, but the data can be found based on the session id of the log.

[tzxylao]

OpenIM Server Version

3.8.3

Operating System and CPU Architecture

Linux (AMD)

Deployment Method

Docker Deployment

Bug Description and Steps to Reproduce

Call interface：
/openim.msg.msg/GetMsgByConversationIDs

ErrorLog

2025-07-11 11:21:45.367	WARN	[PID:7]        	openim-rpc-msg           	[v3.8.3

 ]                     	[mw/rpc_server_interceptor.go:85]                 	rpc server response failed                        	{"platform": "Admin", "operationID": "446ac8312091c68dc0b94c03b09d71ab", "opUserID": "0", "method": "/openim.msg.msg/GetMsgByConversationIDs", "req": "conversationIDs:\"sg_851858979059666945\" conversationIDs:\"sg_851858979059666947\" conversationIDs:\"sg_851858979063861249\" conversationIDs:\"sg_851858979076444161\" conversationIDs:\"sg_851858979080638464\" conversationIDs:\"sg_851858985716027392\" conversationIDs:\"sg_870021927200362496\" conversationIDs:\"sg_870021928399933440\" conversationIDs:\"sg_872571821530284032\" conversationIDs:\"sg_875502600711311360\" conversationIDs:\"sg_875502601982185472\" conversationIDs:\"sg_898551093910568960\" conversationIDs:\"si_632191907201286144_632191907201286144\" maxSeqs:{key:\"sg_851858979059666945\" value:101} maxSeqs:{key:\"sg_851858979059666947\" value:101} maxSeqs:{key:\"sg_851858979063861249\" value:611} maxSeqs:{key:\"sg_851858979076444161\" value:101} maxSeqs:{key:\"sg_851858979080638464\" value:404} maxSeqs:{key:\"sg_851858985716027392\" value:101} maxSeqs:{key:\"sg_870021927200362496\" value:101} maxSeqs:{key:\"sg_870021928399933440\" value:101} maxSeqs:{key:\"sg_872571821530284032\" value:101} maxSeqs:{key:\"sg_875502600711311360\" value:101} maxSeqs:{key:\"sg_875502601982185472\" value:101} maxSeqs:{key:\"sg_898551093910568960\" value:101} maxSeqs:{key:\"si_632191907201286144_632191907201286144\" value:103}", "error": "Error: mongo find one | -> mongoutil.FindOne[...]() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/tools@v0.0.50-alpha.69/db/mongoutil/util.go:97 -> mgo.(*MsgMgo).FindOneByDocID() /Users/tzxylao/golandProjects/OpenIM_Server/pkg/common/storage/database/mgo/msg.go:75 -> controller.(*commonMsgDatabase).FindOneByDocIDs() /Users/tzxylao/golandProjects/OpenIM_Server/pkg/common/storage/controller/msg.go:680 -> msg.(*msgServer).GetMsgByConversationIDs() /Users/tzxylao/golandProjects/OpenIM_Server/internal/rpc/msg/seq.go:51 -> msg._Msg_GetMsgByConversationIDs_Handler.func1() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/protocol@v0.0.72-alpha.71/msg/msg_grpc.pb.go:727 -> startrpc.Start[...].prommetricsUnaryInterceptor.func7() /Users/tzxylao/golandProjects/OpenIM_Server/pkg/common/startrpc/start.go:228 -> grpc.getChainUnaryHandler.func1() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1211 -> mw.RpcServerInterceptor() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/tools@v0.0.50-alpha.69/mw/rpc_server_interceptor.go:40 -> grpc.NewServer.chainUnaryServerInterceptors.chainUnaryInterceptors.func1() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1202 -> msg._Msg_GetMsgByConversationIDs_Handler() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/protocol@v0.0.72-alpha.71/msg/msg_grpc.pb.go:729 -> grpc.(*Server).processUnaryRPC() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1394 -> grpc.(*Server).handleStream() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1806 -> grpc.(*Server).serveStreams.func2.1() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1030"}

 2025-07-11 11:21:45.367	WARN	[PID:29]       	openim-rpc-conversation  	[v3.8.3

 ]                     	[mw/rpc_client_interceptor.go:69]                 	rpc client response failed                        	{"platform": "Admin", "operationID": "446ac8312091c68dc0b94c03b09d71ab", "opUserID": "0", "method": "/openim.msg.msg/GetMsgByConversationIDs", "req": "conversationIDs:\"sg_851858979059666945\" conversationIDs:\"sg_851858979059666947\" conversationIDs:\"sg_851858979063861249\" conversationIDs:\"sg_851858979076444161\" conversationIDs:\"sg_851858979080638464\" conversationIDs:\"sg_851858985716027392\" conversationIDs:\"sg_870021927200362496\" conversationIDs:\"sg_870021928399933440\" conversationIDs:\"sg_872571821530284032\" conversationIDs:\"sg_875502600711311360\" conversationIDs:\"sg_875502601982185472\" conversationIDs:\"sg_898551093910568960\" conversationIDs:\"si_632191907201286144_632191907201286144\" maxSeqs:{key:\"sg_851858979059666945\" value:101} maxSeqs:{key:\"sg_851858979059666947\" value:101} maxSeqs:{key:\"sg_851858979063861249\" value:611} maxSeqs:{key:\"sg_851858979076444161\" value:101} maxSeqs:{key:\"sg_851858979080638464\" value:404} maxSeqs:{key:\"sg_851858985716027392\" value:101} maxSeqs:{key:\"sg_870021927200362496\" value:101} maxSeqs:{key:\"sg_870021928399933440\" value:101} maxSeqs:{key:\"sg_872571821530284032\" value:101} maxSeqs:{key:\"sg_875502600711311360\" value:101} maxSeqs:{key:\"sg_875502601982185472\" value:101} maxSeqs:{key:\"sg_898551093910568960\" value:101} maxSeqs:{key:\"si_632191907201286144_632191907201286144\" value:103}", "error": "Error: 1004 RecordNotFoundError mongo find one | -> mw.RpcClientInterceptor() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/tools@v0.0.50-alpha.69/mw/rpc_client_interceptor.go:68 -> grpc.(*ClientConn).Invoke() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/call.go:35 -> msg.(*msgClient).GetMsgByConversationIDs() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/protocol@v0.0.72-alpha.71/msg/msg_grpc.pb.go:169 -> rpcli.extractField[...]() /Users/tzxylao/golandProjects/OpenIM_Server/pkg/rpcli/tool.go:10 -> rpcli.(*MsgClient).GetMsgByConversationIDs() /Users/tzxylao/golandProjects/OpenIM_Server/pkg/rpcli/msg.go:32 -> conversation.(*conversationServer).GetSortedConversationList() /Users/tzxylao/golandProjects/OpenIM_Server/internal/rpc/conversation/conversation.go:150 -> conversation._Conversation_GetSortedConversationList_Handler.func1() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/protocol@v0.0.72-alpha.71/conversation/conversation_grpc.pb.go:502 -> startrpc.Start[...].prommetricsUnaryInterceptor.func7() /Users/tzxylao/golandProjects/OpenIM_Server/pkg/common/startrpc/start.go:228 -> grpc.getChainUnaryHandler.func1() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1211 -> mw.RpcServerInterceptor() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/tools@v0.0.50-alpha.69/mw/rpc_server_interceptor.go:40 -> grpc.NewServer.chainUnaryServerInterceptors.chainUnaryInterceptors.func1() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1202 -> conversation._Conversation_GetSortedConversationList_Handler() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/protocol@v0.0.72-alpha.71/conversation/conversation_grpc.pb.go:504 -> grpc.(*Server).processUnaryRPC() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1394 -> grpc.(*Server).handleStream() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1806 -> grpc.(*Server).serveStreams.func2.1() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1030"}

 2025-07-11 11:21:45.368	WARN	[PID:29]       	openim-rpc-conversation  	[v3.8.3

 ]                     	[mw/rpc_server_interceptor.go:85]                 	rpc server response failed                        	{"platform": "Admin", "operationID": "446ac8312091c68dc0b94c03b09d71ab", "opUserID": "0", "method": "/openim.conversation.conversation/GetSortedConversationList", "req": "userID:\"632191907201286144\" pagination:{pageNumber:1 showNumber:2000}", "error": "Error: 1004 RecordNotFoundError mongo find one | -> mw.RpcClientInterceptor() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/tools@v0.0.50-alpha.69/mw/rpc_client_interceptor.go:68 -> grpc.(*ClientConn).Invoke() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/call.go:35 -> msg.(*msgClient).GetMsgByConversationIDs() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/protocol@v0.0.72-alpha.71/msg/msg_grpc.pb.go:169 -> rpcli.extractField[...]() /Users/tzxylao/golandProjects/OpenIM_Server/pkg/rpcli/tool.go:10 -> rpcli.(*MsgClient).GetMsgByConversationIDs() /Users/tzxylao/golandProjects/OpenIM_Server/pkg/rpcli/msg.go:32 -> conversation.(*conversationServer).GetSortedConversationList() /Users/tzxylao/golandProjects/OpenIM_Server/internal/rpc/conversation/conversation.go:150 -> conversation._Conversation_GetSortedConversationList_Handler.func1() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/protocol@v0.0.72-alpha.71/conversation/conversation_grpc.pb.go:502 -> startrpc.Start[...].prommetricsUnaryInterceptor.func7() /Users/tzxylao/golandProjects/OpenIM_Server/pkg/common/startrpc/start.go:228 -> grpc.getChainUnaryHandler.func1() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1211 -> mw.RpcServerInterceptor() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/tools@v0.0.50-alpha.69/mw/rpc_server_interceptor.go:40 -> grpc.NewServer.chainUnaryServerInterceptors.chainUnaryInterceptors.func1() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1202 -> conversation._Conversation_GetSortedConversationList_Handler() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/protocol@v0.0.72-alpha.71/conversation/conversation_grpc.pb.go:504 -> grpc.(*Server).processUnaryRPC() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1394 -> grpc.(*Server).handleStream() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1806 -> grpc.(*Server).serveStreams.func2.1() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/server.go:1030"}

 2025-07-11 11:21:45.368	WARN	[PID:30]       	openim-api               	[v3.8.3

 ]                     	[mw/rpc_client_interceptor.go:69]                 	rpc client response failed                        	{"platform": "Admin", "operationID": "446ac8312091c68dc0b94c03b09d71ab", "opUserID": "0", "method": "/openim.conversation.conversation/GetSortedConversationList", "req": "userID:\"632191907201286144\" pagination:{pageNumber:1 showNumber:2000}", "error": "Error: 1004 RecordNotFoundError mongo find one | -> mw.RpcClientInterceptor() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/tools@v0.0.50-alpha.69/mw/rpc_client_interceptor.go:68 -> grpc.(*ClientConn).Invoke() /Users/tzxylao/go/pkg/mod/google.golang.org/grpc@v1.68.0/call.go:35 -> conversation.(*conversationClient).GetSortedConversationList() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/protocol@v0.0.72-alpha.71/conversation/conversation_grpc.pb.go:114 -> a2r.Call[...]() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/tools@v0.0.50-alpha.69/a2r/api2rpc.go:58 -> api.(*ConversationApi).GetSortedConversationList() /Users/tzxylao/golandProjects/OpenIM_Server/internal/api/conversation.go:36 -> gin.(*Context).Next() /Users/tzxylao/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:175 -> api.newGinRouter.GinParseToken.func4() /Users/tzxylao/golandProjects/OpenIM_Server/internal/api/router.go:324 -> gin.(*Context).Next() /Users/tzxylao/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:175 -> api.newGinRouter.GinParseOperationID.func3() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/tools@v0.0.50-alpha.69/mw/gin.go:76 -> gin.(*Context).Next() /Users/tzxylao/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:175 -> api.newGinRouter.CorsHandler.func2() /Users/tzxylao/go/pkg/mod/github.com/openimsdk/tools@v0.0.50-alpha.69/mw/gin.go:60 -> gin.(*Context).Next() /Users/tzxylao/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 -> gin.CustomRecoveryWithWriter.func1() /Users/tzxylao/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:172 -> gin.(*Context).Next() /Users/tzxylao/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:175 -> api.newGinRouter.prommetricsGin.func1() /Users/tzxylao/golandProjects/OpenIM_Server/internal/api/router.go:43 -> gin.(*Context).Next() /Users/tzxylao/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 -> gin.(*Engine).handleHTTPRequest() /Users/tzxylao/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:172 -> gin.(*Engine).ServeHTTP() /Users/tzxylao/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/gin.go:578 -> http.serverHandler.ServeHTTP() /usr/local/go/src/net/http/server.go:3302 -> http.(*conn).serve() /usr/local/go/src/net/http/server.go:2103"}

Is it because of seq? The algorithm of the code cannot route the correct data? I didn't move the database, and the service suddenly turned like this. Is this a known problem? Is there a solution? This is a problem that arises in the test environment. The online environment does not appear. Data can be deleted. Can this problem be solved by deleting data? At present, this problem will cause the user to not find any sessions, but the actual user has already joined several sessions. It may be that due to the problem of some session data, the entire interface cannot find data.

Screenshots Link

No response

[OpenIM-Robot]

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If this is a bug report, please include relevant logs to help us debug the problem.

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[mo3et]

Thanks for your feedback. I suggest you update Server version to v3.8.3-patch.6.
I solve batch issue in PR.