Redis CROSSSLOT Error in Chatwoot: Error fetching job

[sunpeng0119]

I'm encountering a Redis CROSSSLOT error in the Chatwoot project, which is causing job fetching to fail. The specific error logs are as follows:
2025-02-22T07:49:23.173Z pid=10 tid=4lw2 ERROR: Error fetching job: CROSSSLOT Keys in request don't hash to the same slot
2025-02-22T07:49:23.175Z pid=10 tid=4lw2 WARN: RedisClient::CommandError: CROSSSLOT Keys in request don't hash to the same slot (redis://mx-testing.b9x6ji.clustercfg.use1.cache.amazonaws.com:6379)

This error seems to affect the job scheduling-related functions in Chatwoot, preventing jobs from being fetched and executed normally.

Chatwoot Version: 4.0.1
Redis Service: Using AWS Redis Cloud Service (Amazon ElastiCache for Redis)
Redis Endpoint: redis://mx-testing.b9x6ji.clustercfg.use1.cache.amazonaws.com:6379
Ruby Version: 3.3.3