Inboxes Customization Improvements

[thiagolead]

Hello,
I’d like to suggest a few enhancements related to the Inbox (Sidebar View) on ChatWoo. These features aim to improve clarity and organization when managing multiple integrated channels:

1- Add Nickname or Custom Display Name for Inboxes
It would be helpful to allow a custom nickname or display name for each inbox, visible in the sidebar and (It would also be great to display the channel name above the conversations, showing both the icon and the custom name), without affecting the actual provider name (e.g., WhatsApp, Instagram). This would help users easily differentiate between multiple inboxes from the same platform.

I work with Evolution, and the system uses the inbox name for automations. That’s why having a custom display name, which wouldn’t interfere at all with existing flows or automations, would be extremely helpful.

2 - Replace Generic Icon with Channel-Specific Icon
Currently, inboxes are represented with a generic cloud icon in the sidebar. It would be more intuitive if the icon reflected the channel type:

• WhatsApp icon for WhatsApp channels
• Instagram icon for Instagram channels

And so on

This would improve visual navigation and user experience.

3 Display Key Channel Info in the Inbox List
After assigning or connecting a channel to an inbox, the specific information (e.g., account or number) is no longer visible. It would be helpful if the following information was displayed alongside the inbox name:

For WhatsApp: the phone number associated with the inbox

For Instagram: the profile URL connected

For other channels: any relevant identifying information

These improvements would make multi-channel management much more efficient and user-friendly.

Please let me know if you need any clarification or further detail.
Thank you in advance!