diff --git a/ajax.php b/ajax.php
index a629af63..694b6017 100644
--- a/ajax.php
+++ b/ajax.php
@@ -14,14 +14,17 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 
-function clientLoginPage($msg='Unauthorized') {
-    Http::response(403,'Must login: '.Format::htmlchars($msg));
+function clientLoginPage($msg=null) {
+    if(!$msg)
+        $msg = lang('unauthorized');
+    Http::response(403,lang('must_login').': '.Format::htmlchars($msg));
     exit;
 }
 
 require('client.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
-if(!defined('INCLUDE_DIR'))	Http::response(500, 'Server configuration error');
+if(!defined('INCLUDE_DIR'))	Http::response(500, lang('server_conf_error'));
 require_once INCLUDE_DIR.'/class.dispatcher.php';
 require_once INCLUDE_DIR.'/class.ajax.php';
 
diff --git a/api/cron.php b/api/cron.php
index 0ca641b5..8293ca6e 100644
--- a/api/cron.php
+++ b/api/cron.php
@@ -13,14 +13,15 @@
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
-@chdir(realpath(dirname(__FILE__)).'/'); //Change dir.
+/*@chdir(realpath(dirname(__FILE__)).'/'); //Change dir.
+require('api.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+*/
 require('api.inc.php');
-
 if (!osTicket::is_cli())
-    die('cron.php only supports local cron calls - use http -> api/tasks/cron');
+    die('cron.php only_support_local http -> api/tasks/cron');
 
 @chdir(realpath(dirname(__FILE__)).'/'); //Change dir.
-require('api.inc.php');
 require_once(INCLUDE_DIR.'api.cron.php');
 LocalCronApiController::call();
 ?>
diff --git a/api/pipe.php b/api/pipe.php
index 7cf1ad1b..422ba909 100644
--- a/api/pipe.php
+++ b/api/pipe.php
@@ -17,10 +17,11 @@
 ini_set('memory_limit', '256M'); //The concern here is having enough mem for emails with attachments.
 @chdir(realpath(dirname(__FILE__)).'/'); //Change dir.
 require('api.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 //Only local piping supported via pipe.php
 if (!osTicket::is_cli())
-    die('pipe.php only supports local piping - use http -> api/tickets.email');
+    die('pipe.php '.lang('only_support_local_p').' http -> api/tickets.email');
 
 require_once(INCLUDE_DIR.'api.tickets.php');
 PipeApiController::process();
diff --git a/assets/default/css/theme.css b/assets/default/css/theme.css
index c8b90631..e6b2c487 100644
--- a/assets/default/css/theme.css
+++ b/assets/default/css/theme.css
@@ -213,7 +213,6 @@ h2 {
 #msg_error {
   margin: 0;
   padding: 5px 10px 5px 36px;
-  height: 16px;
   line-height: 16px;
   margin-bottom: 10px;
   border: 1px solid #a00;
@@ -782,6 +781,7 @@ a.refresh {
 }
 .infoTable th {
   text-align: left;
+  font-weight: bold;
 }
 #ticketThread table {
   margin-top: 10px;
@@ -806,7 +806,7 @@ a.refresh {
   background: #d8efff;
 }
 #ticketThread .response th {
-  background: #ddd;
+  background: #FFE0B3;
 }
 #ticketThread .info {
   padding: 2px;
@@ -824,3 +824,14 @@ a.refresh {
   background-position: 0 50%;
   background-repeat: no-repeat;
 }
+
+#sysmsg{ position: absolute;  width: 753px; top: 27px; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; margin-bottom: 10px; border: 1px solid #0a0; background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0; }
+#sysmsg.error{
+  margin: 0;
+  padding: 5px 10px 5px 36px;
+  line-height: 16px;
+  margin-bottom: 10px;
+  border: 1px solid #a00;
+  background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0;
+  top: 40px;
+}
\ No newline at end of file
diff --git a/attachment.php b/attachment.php
index d780ae2d..d47a09ed 100644
--- a/attachment.php
+++ b/attachment.php
@@ -16,20 +16,21 @@
 **********************************************************************/
 require('secure.inc.php');
 require_once(INCLUDE_DIR.'class.attachment.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 //Basic checks
 if(!$thisclient 
         || !$_GET['id'] 
         || !$_GET['h']
         || !($attachment=Attachment::lookup($_GET['id']))
         || !($file=$attachment->getFile()))
-    die('Unknown attachment!');
+    die(lang('unknown_attach'));
 
 //Validate session access hash - we want to make sure the link is FRESH! and the user has access to the parent ticket!!
 $vhash=md5($attachment->getFileId().session_id().$file->getHash());
 if(strcasecmp(trim($_GET['h']),$vhash) 
         || !($ticket=$attachment->getTicket()) 
         || !$ticket->checkClientAccess($thisclient)) 
-    die('Unknown or invalid attachment');
+    die('unknown_attach');
 //Download the file..
 $file->download();
 
diff --git a/autocomplete.php b/autocomplete.php
new file mode 100644
index 00000000..037c94a4
--- /dev/null
+++ b/autocomplete.php
@@ -0,0 +1,49 @@
+<?php 
+
+$thisdir=str_replace('\\\\', '/', realpath(dirname(__FILE__))).'/'; 
+if(!file_exists($thisdir.'main.inc.php')) die(lang('fatal_error'));
+
+require_once($thisdir.'main.inc.php');
+
+function error($n = 403) {
+	header("HTTP/1.0 403 Forbidden");
+	die('access denied');
+}
+
+if( ! isset($_GET['method']) ){	
+	error();
+}
+
+if( function_exists($_GET['method']))
+{
+	$_GET['method']();
+} else {
+	error();
+}
+
+function json_output($data = array()) {
+	header('Content-Type: application/json');
+	print json_encode($data);
+}
+
+// -----------------------------------------------
+// Handle requst
+// -----------------------------------------------
+
+function user_ticket() {
+	$data = array('result' => true);
+
+	$sql='SELECT email, name, phone, phone_ext FROM `ost_ticket` WHERE '
+		. ' name LIKE(' . db_input('%'.$_POST['name'].'%') . ') GROUP BY name';
+     
+    if(!($res=db_query($sql)) || !db_num_rows($res))
+    {
+		json_output(array('result' => false));
+    	return;
+    }
+    while ($row = mysqli_fetch_assoc($res)){
+	    $data['data'][] = $row;
+	}
+
+	json_output($data);
+}
\ No newline at end of file
diff --git a/client.inc.php b/client.inc.php
index f8f6ddff..c38309ed 100644
--- a/client.inc.php
+++ b/client.inc.php
@@ -19,6 +19,7 @@
 if(!file_exists($thisdir.'main.inc.php')) die('Fatal Error.');
 
 require_once($thisdir.'main.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 if(!defined('INCLUDE_DIR')) die('Fatal error');
 
@@ -60,7 +61,7 @@
 if ($_POST  && !$ost->checkCSRFToken()) {
     @header('Location: index.php');
     //just incase redirect fails
-    die('Action denied (400)!');
+    die(lang('action_denied').' (400)!');
 }
 
 /* Client specific defaults */
diff --git a/css/ui-lightness/jquery-ui-1.8.18.custom.css b/css/ui-lightness/jquery-ui-1.8.18.custom.css
index d9e8e3a5..b43e020c 100755
--- a/css/ui-lightness/jquery-ui-1.8.18.custom.css
+++ b/css/ui-lightness/jquery-ui-1.8.18.custom.css
@@ -340,6 +340,13 @@
 .ui-datepicker-rtl .ui-datepicker-group-last .ui-datepicker-header { border-right-width:0; border-left-width:1px; }
 .ui-datepicker-rtl .ui-datepicker-group-middle .ui-datepicker-header { border-right-width:0; border-left-width:1px; }
 
+.ui-autocomplete {
+	position: absolute;
+	top: 0;
+	left: 0;
+	cursor: default;
+}
+
 /* IE6 IFRAME FIX (taken from datepicker 1.5.3 */
 .ui-datepicker-cover {
     display: none; /*sorry for IE5*/
diff --git a/include/JSON.php b/include/JSON.php
index e75eba65..61c32945 100644
--- a/include/JSON.php
+++ b/include/JSON.php
@@ -111,6 +111,8 @@
  * $value = $json->decode($input);
  * </code>
  */
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 class Services_JSON
 {
    /**
@@ -417,7 +419,7 @@ function encode($var)
             default:
                 return ($this->use & SERVICES_JSON_SUPPRESS_ERRORS)
                     ? 'null'
-                    : new Services_JSON_Error(gettype($var)." can not be encoded as JSON string");
+                    : new Services_JSON_Error(gettype($var).' '.lang('cant_encode_json'));
         }
     }
 
diff --git a/include/ajax.content.php b/include/ajax.content.php
index 197d75ff..059dfb2d 100644
--- a/include/ajax.content.php
+++ b/include/ajax.content.php
@@ -15,20 +15,21 @@
 **********************************************************************/
 
 if(!defined('INCLUDE_DIR')) die('!');
-
+	    
 class ContentAjaxAPI extends AjaxController {
-
+   
     function log($id) {
 
         if($id && ($log=Log::lookup($id))) {
             $content=sprintf('<div style="width:500px;">&nbsp;<strong>%s</strong><br><p>%s</p>
-                    <hr><strong>Log Date:</strong> <em>%s</em> <strong>IP Address:</strong> <em>%s</em></div>',
+                    <hr><strong>'.lang('log_date').':</strong> <em>%s</em> <strong>'.lang('ip_address').':</strong> <em>%s</em></div>',
                     $log->getTitle(),
                     Format::display(str_replace(',',', ',$log->getText())),
                     Format::db_daydatetime($log->getCreateDate()),
                     $log->getIP());
         }else {
-            $content='<div style="width:295px;">&nbsp;<strong>Error:</strong>Unknown or invalid log ID</div>';
+            $content='<div style="width:295px;">&nbsp;<strong>Error:</strong>'.lang('unknown_log_id').'</div>';
+
         }
 
         return $content;
@@ -39,46 +40,45 @@ function ticket_variables() {
         $content='
 <div style="width:680px;">
     <h2>Ticket Variables</h2>
-    Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up-to-date documentation.
-    <br/>
+    '
+    .lang('non_base_var').
+    '<br/>
     <table width="100%" border="0" cellspacing=1 cellpadding=2>
-        <tr><td width="55%" valign="top"><b>Base Variables</b></td><td><b>Other Variables</b></td></tr>
+        <tr><td width="55%" valign="top"><b>'.lang('base_variables').'</b></td><td><b>'.lang('other_variables').'</b></td></tr>
         <tr>
             <td width="55%" valign="top">
                 <table width="100%" border="0" cellspacing=1 cellpadding=1>
-                    <tr><td width="130">%{ticket.id}</td><td>Ticket ID (internal ID)</td></tr>
-                    <tr><td>%{ticket.number}</td><td>Ticket number (external ID)</td></tr>
-                    <tr><td>%{ticket.email}</td><td>Email address</td></tr>
-                    <tr><td>%{ticket.name}</td><td>Full name</td></tr>
-                    <tr><td>%{ticket.subject}</td><td>Subject</td></tr>
-                    <tr><td>%{ticket.phone}</td><td>Phone number | ext</td></tr>
-                    <tr><td>%{ticket.status}</td><td>Status</td></tr>
-                    <tr><td>%{ticket.priority}</td><td>Priority</td></tr>
-                    <tr><td>%{ticket.assigned}</td><td>Assigned staff and/or team</td></tr>
-                    <tr><td>%{ticket.create_date}</td><td>Date created</td></tr>
-                    <tr><td>%{ticket.due_date}</td><td>Due date</td></tr>
-                    <tr><td>%{ticket.close_date}</td><td>Date closed</td></tr>
-                    <tr><td>%{ticket.auth_token}</td><td>Auth. token used for auto-login</td></tr>
-                    <tr><td>%{ticket.client_link}</td><td>Client\'s ticket view link</td></tr>
-                    <tr><td>%{ticket.staff_link}</td><td>Staff\'s ticket view link</td></tr>
-                    <tr><td colspan="2" style="padding:5px 0 5px 0;"><em>Expandable Variables (See Wiki)</em></td></tr>
-                    <tr><td>%{ticket.<b>topic</b>}</td><td>Help topic</td></tr>
-                    <tr><td>%{ticket.<b>dept</b>}</td><td>Department</td></tr>
-                    <tr><td>%{ticket.<b>staff</b>}</td><td>Assigned/closing staff</td></tr>
-                    <tr><td>%{ticket.<b>team</b>}</td><td>Assigned/closing team</td></tr>
+                    <tr><td width="130">%{ticket.id}</td><td>'.lang('ticket_id_int_id').'</td></tr>
+                    <tr><td>%{ticket.number}</td><td>'.lang('ticket_number').'</td></tr>
+                    <tr><td>%{ticket.email}</td><td>'.lang('email_address').'</td></tr>
+                    <tr><td>%{ticket.name}</td><td>'.lang('full_name').'</td></tr>
+                    <tr><td>%{ticket.subject}</td><td>'.lang('subject').'</td></tr>
+                    <tr><td>%{ticket.phone}</td><td>'.lang('phone_number').' | '.lang('ext').'</td></tr>
+                    <tr><td>%{ticket.status}</td><td>'.lang('status').'</td></tr>
+                    <tr><td>%{ticket.priority}</td><td>'.lang('priority').'</td></tr>
+                    <tr><td>%{ticket.assigned}</td><td>'.lang('assigned_st_te').'</td></tr>
+                    <tr><td>%{ticket.create_date}</td><td>'.lang('date_created').'</td></tr>
+                    <tr><td>%{ticket.due_date}</td><td>'.lang('due_date').'</td></tr>
+                    <tr><td>%{ticket.close_date}</td><td>'.lang('date_closed').'</td></tr>
+                    <tr><td>%{ticket.auth_token}</td><td>'.lang('auth_used').'</td></tr>
+                    <tr><td>%{ticket.client_link}</td><td>'.lang('client_view_link').'</td></tr>
+                    <tr><td>%{ticket.staff_link}</td><td>'.lang('staff_view_link').'</td></tr>
+                    <tr><td colspan="2" style="padding:5px 0 5px 0;"><em>'.lang('expan_var').'</em></td></tr>
+                    <tr><td>%{ticket.<b>topic</b>}</td><td>'.lang('help_topic').'</td></tr>
+                    <tr><td>%{ticket.<b>dept</b>}</td><td>'.lang('department').'</td></tr>
+                    <tr><td>%{ticket.<b>staff</b>}</td><td>'.lang('assigned_c_staff').'</td></tr>
+                    <tr><td>%{ticket.<b>team</b>}</td><td>'.lang('assigned_closing').'</td></tr>
                 </table>
             </td>
             <td valign="top">
                 <table width="100%" border="0" cellspacing=1 cellpadding=1>
-                    <tr><td width="100">%{message}</td><td>Incoming message</td></tr>
-                    <tr><td>%{response}</td><td>Outgoing response</td></tr>
-                    <tr><td>%{comments}</td><td>Assign/transfer comments</td></tr>
-                    <tr><td>%{note}</td><td>Internal note <em>(expandable)</em></td></tr>
-                    <tr><td>%{assignee}</td><td>Assigned staff/team</td></tr>
-                    <tr><td>%{assigner}</td><td>Staff assigning the ticket</td></tr>
-                    <tr><td>%{url}</td><td>osTicket\'s base url (FQDN)</td></tr>
-                    <tr><td>%{reset_link}</td>
-                        <td>Reset link used by the password reset feature</td></tr>
+                    <tr><td width="100">%{message}</td><td>'.lang('incoming_message').'</td></tr>
+                    <tr><td>%{response}</td><td>'.lang('outgoing_response').'</td></tr>
+                    <tr><td>%{comments}</td><td>'.lang('assign_comments').'</td></tr>
+                    <tr><td>%{note}</td><td>'.lang('no_note').' <em>('.lang('expandable').')</em></td></tr>
+                    <tr><td>%{assignee}</td><td>'.lang('assigned_st_te').'</td></tr>
+                    <tr><td>%{assigner}</td><td>'.lang('staff_assigning').'</td></tr>
+                    <tr><td>%{url}</td><td>'.lang('fqdn').'</td></tr>
                 </table>
             </td>
         </tr>
diff --git a/include/ajax.kbase.php b/include/ajax.kbase.php
index e467f513..3614bc4e 100644
--- a/include/ajax.kbase.php
+++ b/include/ajax.kbase.php
@@ -14,17 +14,17 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 if(!defined('INCLUDE_DIR')) die('!');
-
-
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+	    
 class KbaseAjaxAPI extends AjaxController {
-
+    
     function cannedResp($id, $format='') {
         global $thisstaff, $_GET;
 
         include_once(INCLUDE_DIR.'class.canned.php');
 
         if(!$id || !($canned=Canned::lookup($id)) || !$canned->isEnabled())
-            Http::response(404, 'No such premade reply');
+            Http::response(404, lang('no_premade_reply'));
 
         //Load ticket.
         if($_GET['tid']) {
@@ -52,33 +52,32 @@ function cannedResp($id, $format='') {
     }
 
     function faq($id, $format='html') {
-        //XXX: user ajax->getThisStaff() (nolint)
-        global $thisstaff;
+        global $thisstaff; //XXX: user ajax->getThisStaff()
         include_once(INCLUDE_DIR.'class.faq.php');
 
         if(!($faq=FAQ::lookup($id)))
             return null;
 
-        //TODO: $fag->getJSON() for json format. (nolint)
+        //TODO: $fag->getJSON() for json format.
         $resp = sprintf(
                 '<div style="width:650px;">
                  <strong>%s</strong><p>%s</p>
-                 <div class="faded">Last updated %s</div>
+                 <div class="faded">'.lang('last_update').' %s</div>
                  <hr>
-                 <a href="faq.php?id=%d">View</a> | <a href="faq.php?id=%d">Attachments (%s)</a>',
-                $faq->getQuestion(),
+                 <a href="faq.php?id=%d">'.lang('view').'</a> | <a href="faq.php?id=%d">'.lang('attachments').' (%s)</a>',
+                $faq->getQuestion(), 
                 Format::safe_html($faq->getAnswer()),
                 Format::db_daydatetime($faq->getUpdateDate()),
                 $faq->getId(),
                 $faq->getId(),
                 $faq->getNumAttachments());
         if($thisstaff && $thisstaff->canManageFAQ()) {
-            $resp.=sprintf(' | <a href="faq.php?id=%d&a=edit">Edit</a>',$faq->getId());
+            $resp.=sprintf(' | <a href="faq.php?id=%d&a=edit">'.lang('edit').'</a>',$faq->getId());
 
         }
         $resp.='</div>';
 
-        return $resp;
+        return $resp; 
     }
 }
 ?>
diff --git a/include/ajax.reports.php b/include/ajax.reports.php
index 603fb416..02898b4f 100644
--- a/include/ajax.reports.php
+++ b/include/ajax.reports.php
@@ -19,19 +19,20 @@
 if(!defined('INCLUDE_DIR')) die('403');
 
 include_once(INCLUDE_DIR.'class.ticket.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 /**
  * Overview Report
- *
+ * 
  * The overview report allows for the display of basic ticket statistics in
  * both graphical and tabular formats.
  */
 class OverviewReportAjaxAPI extends AjaxController {
     function enumTabularGroups() {
-        return $this->encode(array("dept"=>"Department", "topic"=>"Topics",
+        return $this->encode(array("dept"=>lang("department"), "topic"=>lang("topics"),
             # XXX: This will be relative to permissions based on the
             # logged-in-staff. For basic staff, this will be 'My Stats'
-            "staff"=>"Staff"));
+            "staff"=>lang("staff")));
     }
 
     function getData() {
@@ -55,7 +56,7 @@ function getData() {
                 "pk" => "dept_id",
                 "sort" => 'T1.dept_name',
                 "fields" => 'T1.dept_name',
-                "headers" => array('Department'),
+                "headers" => array(lang('department')),
                 "filter" => ('T1.dept_id IN ('.implode(',', db_input($thisstaff->getDepts())).')')
             ),
             "topic" => array(
@@ -65,7 +66,7 @@ function getData() {
                 "fields" => "CONCAT_WS(' / ',"
                     ."(SELECT P.topic FROM ".TOPIC_TABLE." P WHERE P.topic_id = T1.topic_pid),"
                     ."T1.topic) as name ",
-                "headers" => array('Help Topic'),
+                "headers" => array(lang('help_topic')),
                 "filter" => '1'
             ),
             "staff" => array(
@@ -73,17 +74,17 @@ function getData() {
                 "pk" => 'staff_id',
                 "sort" => 'name',
                 "fields" => "CONCAT_WS(' ', T1.firstname, T1.lastname) as name",
-                "headers" => array('Staff Member'),
+                "headers" => array(lang('staff_members')),
                 "filter" =>
                     ('T1.staff_id=S1.staff_id
-                      AND
+                      AND 
                       (T1.staff_id='.db_input($thisstaff->getId())
                         .(($depts=$thisstaff->getManagedDepartments())?
                             (' OR T1.dept_id IN('.implode(',', db_input($depts)).')'):'')
                         .(($thisstaff->canViewStaffStats())?
                             (' OR T1.dept_id IN('.implode(',', db_input($thisstaff->getDepts())).')'):'')
                      .')'
-                     )
+                     ) 
             )
         );
         $group = $this->get('group', 'dept');
@@ -98,10 +99,10 @@ function getData() {
                 COUNT(*)-COUNT(NULLIF(A1.state, "overdue")) AS Overdue,
                 COUNT(*)-COUNT(NULLIF(A1.state, "closed")) AS Closed,
                 COUNT(*)-COUNT(NULLIF(A1.state, "reopened")) AS Reopened
-            FROM '.$info['table'].' T1
-                LEFT JOIN '.TICKET_EVENT_TABLE.' A1
+            FROM '.$info['table'].' T1 
+                LEFT JOIN '.TICKET_EVENT_TABLE.' A1 
                     ON (A1.'.$info['pk'].'=T1.'.$info['pk'].'
-                         AND NOT annulled
+                         AND NOT annulled 
                          AND (A1.timestamp BETWEEN '.$start.' AND '.$stop.'))
                 LEFT JOIN '.STAFF_TABLE.' S1 ON (S1.staff_id=A1.staff_id)
             WHERE '.$info['filter'].'
@@ -110,7 +111,7 @@ function getData() {
 
             array(1, 'SELECT '.$info['fields'].',
                 FORMAT(AVG(DATEDIFF(T2.closed, T2.created)),1) AS ServiceTime
-            FROM '.$info['table'].' T1
+            FROM '.$info['table'].' T1 
                 LEFT JOIN '.TICKET_TABLE.' T2 ON (T2.'.$info['pk'].'=T1.'.$info['pk'].')
                 LEFT JOIN '.STAFF_TABLE.' S1 ON (S1.staff_id=T2.staff_id)
             WHERE '.$info['filter'].' AND T2.closed BETWEEN '.$start.' AND '.$stop.'
@@ -119,7 +120,7 @@ function getData() {
 
             array(1, 'SELECT '.$info['fields'].',
                 FORMAT(AVG(DATEDIFF(B2.created, B1.created)),1) AS ResponseTime
-            FROM '.$info['table'].' T1
+            FROM '.$info['table'].' T1 
                 LEFT JOIN '.TICKET_TABLE.' T2 ON (T2.'.$info['pk'].'=T1.'.$info['pk'].')
                 LEFT JOIN '.TICKET_THREAD_TABLE.' B2 ON (B2.ticket_id = T2.ticket_id
                     AND B2.thread_type="R")
@@ -153,8 +154,8 @@ function getData() {
                     $r[] = null;
         }
         return array("columns" => array_merge($info['headers'],
-                        array('Opened','Assigned','Overdue','Closed','Reopened',
-                              'Service Time','Response Time')),
+                        array(lang('opened'),lang('assigned'),lang('overdue'),lang('closed'),lang('reopened'),
+                              lang('service_time'),lang('response_time'))),
                      "data" => $rows);
     }
 
@@ -174,7 +175,7 @@ function downloadTabularData() {
 
     function getPlotData() {
 
-
+                
         if(($start = $this->get('start', 'last month'))) {
             $stop = $this->get('stop', 'now');
             if (substr($stop, 0, 1) == '+')
@@ -193,7 +194,7 @@ function getPlotData() {
                 .') AND FROM_UNIXTIME('.db_input($stop)
                 .') ORDER BY 1');
         $events = array();
-        while ($row = db_fetch_row($res)) $events[] = $row[0];
+        while ($row = db_fetch_row($res)) $events[] = lang($row[0]);
 
         # TODO: Handle user => db timezone offset
         # XXX: Implement annulled column from the %ticket_event table
@@ -211,7 +212,6 @@ function getPlotData() {
 
         $time = null; $times = array();
         # Iterate over result set, adding zeros for missing ticket events
-        $slots = array();
         while ($row = db_fetch_row($res)) {
             $row_time = strtotime($row[1]);
             if ($time != $row_time) {
@@ -227,11 +227,12 @@ function getPlotData() {
                 $times[] = $time = $row_time;
             }
             # Keep track of states for this timeframe
-            $slots[] = $row[0];
-            $plots[$row[0]][] = (int)$row[2];
+            $slots[] = lang($row[0]);
+            $plots[lang($row[0])][] = (int)$row[2];
         }
         foreach (array_diff($events, $slots) as $slot)
             $plots[$slot][] = 0;
+
         return $this->encode(array("times" => $times, "plots" => $plots,
             "events"=>$events));
     }
diff --git a/include/ajax.tickets.php b/include/ajax.tickets.php
index 34c46325..d00e7e46 100644
--- a/include/ajax.tickets.php
+++ b/include/ajax.tickets.php
@@ -17,6 +17,7 @@
 if(!defined('INCLUDE_DIR')) die('403');
 
 include_once(INCLUDE_DIR.'class.ticket.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class TicketsAjaxAPI extends AjaxController {
 
@@ -178,11 +179,11 @@ function search() {
 
         $sql="$select $from $where";
         if(($tickets=db_result(db_query($sql)))) {
-            $result['success'] =sprintf("Search criteria matched %s - <a href='tickets.php?%s'>view</a>",
-                                        ($tickets>1?"$tickets tickets":"$tickets ticket"),
+            $result['success'] =sprintf(lang("search_match")." %s - <a href='tickets.php?%s'>".lang("view")."</a>",
+                                        ($tickets>1?"$tickets ".lang("tickets"):"$tickets ".lang("ticket")),
                                         str_replace(array('&amp;', '&'), array('&', '&amp;'), $_SERVER['QUERY_STRING']));
         } else {
-            $result['fail']='No tickets found matching your search criteria.';
+            $result['fail']=lang('no_tickets_found');
         }
 
         return $this->json_encode($result);
@@ -195,14 +196,14 @@ function acquireLock($tid) {
             return 0;
 
         if(!($ticket = Ticket::lookup($tid)) || !$ticket->checkStaffAccess($thisstaff))
-            return $this->json_encode(array('id'=>0, 'retry'=>false, 'msg'=>'Lock denied!'));
+            return $this->json_encode(array('id'=>0, 'retry'=>false, 'msg'=>lang('lock_denied')));
 
         //is the ticket already locked?
         if($ticket->isLocked() && ($lock=$ticket->getLock()) && !$lock->isExpired()) {
             /*Note: Ticket->acquireLock does the same logic...but we need it here since we need to know who owns the lock up front*/
             //Ticket is locked by someone else.??
             if($lock->getStaffId()!=$thisstaff->getId())
-                return $this->json_encode(array('id'=>0, 'retry'=>false, 'msg'=>'Unable to acquire lock.'));
+                return $this->json_encode(array('id'=>0, 'retry'=>false, 'msg'=>lang('cant_acquire_lock')));
 
             //Ticket already locked by staff...try renewing it.
             $lock->renew(); //New clock baby!
@@ -266,9 +267,9 @@ function previewTicket ($tid) {
         $error=$msg=$warn=null;
 
         if($lock && $lock->getStaffId()==$thisstaff->getId())
-            $warn.='&nbsp;<span class="Icon lockedTicket">Ticket is locked by '.$lock->getStaffName().'</span>';
+            $warn.='&nbsp;<span class="Icon lockedTicket">'.lang('ticket_locket_by').' '.$lock->getStaffName().'</span>';
         elseif($ticket->isOverdue())
-            $warn.='&nbsp;<span class="Icon overdueTicket">Marked overdue!</span>';
+            $warn.='&nbsp;<span class="Icon overdueTicket">'.lang('market_overdue').'!</span>';
 
         ob_start();
         echo sprintf(
@@ -287,26 +288,26 @@ function previewTicket ($tid) {
         $ticket_state=sprintf('<span>%s</span>',ucfirst($ticket->getStatus()));
         if($ticket->isOpen()) {
             if($ticket->isOverdue())
-                $ticket_state.=' &mdash; <span>Overdue</span>';
+                $ticket_state.=' &mdash; <span>'.lang('overdue').'</span>';
             else
                 $ticket_state.=sprintf(' &mdash; <span>%s</span>',$ticket->getPriority());
         }
 
         echo sprintf('
                 <tr>
-                    <th width="100">Ticket State:</th>
+                    <th width="100">'.lang('ticket_state').':</th>
                     <td>%s</td>
                 </tr>
                 <tr>
-                    <th>Create Date:</th>
+                    <th>'.lang('create_date').':</th>
                     <td>%s</td>
                 </tr>',$ticket_state,
                 Format::db_datetime($ticket->getCreateDate()));
         if($ticket->isClosed()) {
             echo sprintf('
                     <tr>
-                        <th>Close Date:</th>
-                        <td>%s   <span class="faded">by %s</span></td>
+                        <th>'.lang('close_date').':</th>
+                        <td>%s   <span class="faded">'.lang('by').' %s</span></td>
                     </tr>',
                     Format::db_datetime($ticket->getCloseDate()),
                     ($staff?$staff->getName():'staff')
@@ -314,7 +315,7 @@ function previewTicket ($tid) {
         } elseif($ticket->getEstDueDate()) {
             echo sprintf('
                     <tr>
-                        <th>Due Date:</th>
+                        <th>'.lang('due_date').':</th>
                         <td>%s</td>
                     </tr>',
                     Format::db_datetime($ticket->getEstDueDate()));
@@ -327,21 +328,21 @@ function previewTicket ($tid) {
         if($ticket->isOpen()) {
             echo sprintf('
                     <tr>
-                        <th width="100">Assigned To:</th>
+                        <th width="100">'.lang('assigned_to').':</th>
                         <td>%s</td>
-                    </tr>',$ticket->isAssigned()?implode('/', $ticket->getAssignees()):' <span class="faded">&mdash; Unassigned &mdash;</span>');
+                    </tr>',$ticket->isAssigned()?implode('/', $ticket->getAssignees()):' <span class="faded">&mdash; '.lang('unassigned').' &mdash;</span>');
         }
         echo sprintf(
             '   <tr>
-                    <th width="100">Department:</th>
+                    <th width="100">'.lang('department').':</th>
                     <td>%s</td>
                 </tr>
                 <tr>
-                    <th>Help Topic:</th>
+                    <th>'.lang('help_topic').':</th>
                     <td>%s</td>
                 </tr>
                 <tr>
-                    <th>From:</th>
+                    <th>'.lang('from').':</th>
                     <td>%s <span class="faded">%s</span></td>
                 </tr>',
             Format::htmlchars($ticket->getDeptName()),
@@ -350,23 +351,23 @@ function previewTicket ($tid) {
             $ticket->getEmail());
         echo '
             </table>';
-        $options[]=array('action'=>'Thread ('.$ticket->getThreadCount().')','url'=>"tickets.php?id=$tid");
+        $options[]=array('action'=>lang('thread').' ('.$ticket->getThreadCount().')','url'=>"tickets.php?id=$tid");
         if($ticket->getNumNotes())
             $options[]=array('action'=>'Notes ('.$ticket->getNumNotes().')','url'=>"tickets.php?id=$tid#notes");
 
         if($ticket->isOpen())
-            $options[]=array('action'=>'Reply','url'=>"tickets.php?id=$tid#reply");
+            $options[]=array('action'=>lang('reply'),'url'=>"tickets.php?id=$tid#reply");
 
         if($thisstaff->canAssignTickets())
-            $options[]=array('action'=>($ticket->isAssigned()?'Reassign':'Assign'),'url'=>"tickets.php?id=$tid#assign");
+            $options[]=array('action'=>($ticket->isAssigned()?lang('reasisgn'):lang('assign')),'url'=>"tickets.php?id=$tid#assign");
 
         if($thisstaff->canTransferTickets())
-            $options[]=array('action'=>'Transfer','url'=>"tickets.php?id=$tid#transfer");
+            $options[]=array('action'=>lang('transfer'),'url'=>"tickets.php?id=$tid#transfer");
 
-        $options[]=array('action'=>'Post Note','url'=>"tickets.php?id=$tid#note");
+        $options[]=array('action'=>lang('post_note'),'url'=>"tickets.php?id=$tid#note");
 
         if($thisstaff->canEditTickets())
-            $options[]=array('action'=>'Edit Ticket','url'=>"tickets.php?id=$tid&a=edit");
+            $options[]=array('action'=>lang('edit_ticket'),'url'=>"tickets.php?id=$tid&a=edit");
 
         if($options) {
             echo '<ul class="tip_menu">';
diff --git a/include/ajax.upgrader.php b/include/ajax.upgrader.php
index d021086e..b0a0eacf 100644
--- a/include/ajax.upgrader.php
+++ b/include/ajax.upgrader.php
@@ -16,6 +16,7 @@
 
 if(!defined('INCLUDE_DIR')) die('403');
 require_once INCLUDE_DIR.'class.upgrader.php';
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class UpgraderAjaxAPI extends AjaxController {
 
@@ -23,16 +24,23 @@ function upgrade() {
         global $thisstaff, $ost;
 
         if(!$thisstaff or !$thisstaff->isAdmin() or !$ost)
-            Http::response(403, 'Access Denied');
+            Http::response(403, lang('access_denied'));
 
-        $upgrader = new Upgrader(TABLE_PREFIX, UPGRADE_DIR.'streams/');
+        $upgrader = new Upgrader($ost->getDBSignature(), TABLE_PREFIX, SQL_DIR);
+
+        //Just report the next action on the first call.
+        if(!$_SESSION['ost_upgrader'] || !$_SESSION['ost_upgrader'][$upgrader->getShash()]['progress']) {
+            $_SESSION['ost_upgrader'][$upgrader->getShash()]['progress'] = $upgrader->getNextAction();
+            Http::response(200, $upgrader->getNextAction());
+            exit;
+        }
 
         if($upgrader->isAborted()) {
-            Http::response(416, "We have a problem ... wait a sec.");
+            Http::response(416, lang("have_problem"));
             exit;
         }
 
-        if($upgrader->getTask() && $upgrader->doTask()) {
+        if($upgrader->getNumPendingTasks() && $upgrader->doTasks()) {
             //More pending tasks - doTasks returns the number of pending tasks
             Http::response(200, $upgrader->getNextAction());
             exit;
@@ -41,22 +49,22 @@ function upgrade() {
                 $version = $upgrader->getNextVersion();
                 if($upgrader->upgrade()) {
                     //We're simply reporting progress here - call back will report next action'
-                    Http::response(200, "Upgraded to $version ... post-upgrade checks!");
+                    Http::response(200, lang("upgrade_to")." $version ... ".lang("post_upgrade"));
                     exit;
                 }
-            } else {
+            } else { 
                 //Abort: Upgrade pending but NOT upgradable - invalid or wrong hash.
-                $upgrader->abort(sprintf('Upgrade Failed: Invalid or wrong hash [%s]',$ost->getDBSignature()));
+                $upgrader->abort(sprintf(lang('upgrade_failed').' [%s]',$ost->getDBSignature()));
             }
         } elseif(!$ost->isUpgradePending()) {
             $upgrader->setState('done');
             session_write_close();
-            Http::response(201, "We're done!");
+            Http::response(201, lang("we_are_done"));
             exit;
         }
 
         if($upgrader->isAborted() || $upgrader->getErrors()) {
-            Http::response(416, "We have a problem ... wait a sec.");
+            Http::response(416, lang("have_problem"));
             exit;
         }
 
diff --git a/include/ajax.users.php b/include/ajax.users.php
index d18f3c33..f8698e47 100644
--- a/include/ajax.users.php
+++ b/include/ajax.users.php
@@ -18,6 +18,7 @@
 if(!defined('INCLUDE_DIR')) die('403');
 
 include_once(INCLUDE_DIR.'class.ticket.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class UsersAjaxAPI extends AjaxController {
    
@@ -25,7 +26,7 @@ class UsersAjaxAPI extends AjaxController {
     function search() {
 
         if(!isset($_REQUEST['q'])) {
-            Http::response(400, 'Query argument is required');
+            Http::response(400, lang('query_arg_req'));
         }
 
         $limit = isset($_REQUEST['limit']) ? (int) $_REQUEST['limit']:25;
diff --git a/include/api.cron.php b/include/api.cron.php
index 32d1b0ae..2f0706b1 100644
--- a/include/api.cron.php
+++ b/include/api.cron.php
@@ -1,13 +1,14 @@
 <?php
 
 include_once INCLUDE_DIR.'class.cron.php';
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class CronApiController extends ApiController {
 
     function execute() {
 
         if(!($key=$this->requireApiKey()) || !$key->canExecuteCron())
-            return $this->exerr(401, 'API key not authorized');
+            return $this->exerr(401, lang('api_key_not_aut'));
 
         $this->run();
     }
@@ -18,7 +19,7 @@ function run() {
 
         Cron::run();
        
-        $ost->logDebug('Cron Job','Cron job executed ['.$_SERVER['REMOTE_ADDR'].']');
+        $ost->logDebug('Cron Job',lang('cron_job_exec').' ['.$_SERVER['REMOTE_ADDR'].']');
         $this->response(200,'Completed');
     }
 }
diff --git a/include/api.tickets.php b/include/api.tickets.php
index afad901d..a8ae24d9 100644
--- a/include/api.tickets.php
+++ b/include/api.tickets.php
@@ -2,6 +2,7 @@
 
 include_once INCLUDE_DIR.'class.api.php';
 include_once INCLUDE_DIR.'class.ticket.php';
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class TicketApiController extends ApiController {
 
@@ -34,7 +35,7 @@ function validate(&$data, $format) {
 
         //Call parent to Validate the structure
         if(!parent::validate($data, $format))
-            $this->exerr(400, 'Unexpected or invalid data received');
+            $this->exerr(400,lang( 'Unexpected or invalid data received'));
 
         //Nuke attachments IF API files are not allowed.
         if(!$ost->getConfig()->allowAPIAttachments())
@@ -44,7 +45,7 @@ function validate(&$data, $format) {
         if($data['attachments'] && is_array($data['attachments'])) {
             foreach($data['attachments'] as &$attachment) {
                 if(!$ost->isFileTypeAllowed($attachment))
-                    $attachment['error'] = 'Invalid file type (ext) for '.Format::htmlchars($attachment['name']);
+                    $attachment['error'] = lang('invalid_file_type').' '.Format::htmlchars($attachment['name']);
                 elseif ($attachment['encoding'] && !strcasecmp($attachment['encoding'], 'base64')) {
                     if(!($attachment['data'] = base64_decode($attachment['data'], true)))
                         $attachment['error'] = sprintf('%s: Poorly encoded base64 data', Format::htmlchars($attachment['name']));
@@ -60,7 +61,7 @@ function validate(&$data, $format) {
     function create($format) {
 
         if(!($key=$this->requireApiKey()) || !$key->canCreateTickets())
-            return $this->exerr(401, 'API key not authorized');
+            return $this->exerr(401, lang('api_key_not_aut'));
 
         $ticket = null;
         if(!strcasecmp($format, 'email')) {
@@ -72,7 +73,7 @@ function create($format) {
         }
 
         if(!$ticket)
-            return $this->exerr(500, "Unable to create new ticket: unknown error");
+            return $this->exerr(500, lang('cant_create_ticket').': '.lang('unknown_error')));
 
         $this->response(201, $ticket->getExtId());
     }
@@ -96,11 +97,11 @@ function createTicket($data) {
             else
                 return $this->exerr(
                         400,
-                        "Unable to create new ticket: validation errors:\n"
+                        lang('cant_create_ticket').": ".lang("validation_errors").":\n"
                         .Format::array_implode(": ", "\n", $errors)
                         );
         } elseif (!$ticket) {
-            return $this->exerr(500, "Unable to create new ticket: unknown error");
+            return $this->exerr(500, lang('cant_create_ticket').': '.lang('unknown_error'));
         }
 
         return $ticket;
@@ -165,7 +166,7 @@ function  process() {
         if(($ticket=$pipe->processEmail()))
            return $pipe->response(201, $ticket->getNumber());
 
-        return $pipe->exerr(416, 'Request failed - retry again!');
+        return $pipe->exerr(416, lang('request_failed'));
     }
 }
 
diff --git a/include/class.ajax.php b/include/class.ajax.php
index c852a551..e748566b 100644
--- a/include/class.ajax.php
+++ b/include/class.ajax.php
@@ -16,6 +16,7 @@ class.ajax.php
 **********************************************************************/
 
 require_once (INCLUDE_DIR.'class.api.php');
+//require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 /**
  * AjaxController Class
@@ -31,7 +32,7 @@ function AjaxController() {
     function staffOnly() {
         global $thisstaff;
         if(!$thisstaff || !$thisstaff->isValid()) {
-            Http::response(401,'Access Denied. IP '.$_SERVER['REMOTE_ADDR']);
+            Http::response(401,lang('access_denied_ip').' '.$_SERVER['REMOTE_ADDR']);
         }
     }
     /**
diff --git a/include/class.api.php b/include/class.api.php
index 28053565..10ae8e09 100644
--- a/include/class.api.php
+++ b/include/class.api.php
@@ -13,6 +13,7 @@ class.api.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 class API {
 
     var $id;
@@ -122,7 +123,7 @@ function lookup($id) {
     function save($id, $vars, &$errors) {
 
         if(!$id && (!$vars['ipaddr'] || !Validator::is_ip($vars['ipaddr'])))
-            $errors['ipaddr'] = 'Valid IP required';
+            $errors['ipaddr'] = lang('valid_ip_req');
 
         if($errors) return false;
 
@@ -137,7 +138,7 @@ function save($id, $vars, &$errors) {
             if(db_query($sql))
                 return true;
 
-            $errors['err']='Unable to update API key. Internal error occurred';
+            $errors['err']=lang('cant_update_apy');
 
         } else {
             $sql='INSERT INTO '.API_KEY_TABLE.' SET '.$sql
@@ -148,7 +149,7 @@ function save($id, $vars, &$errors) {
             if(db_query($sql) && ($id=db_insert_id()))
                 return $id;
 
-            $errors['err']='Unable to add API key. Try again!';
+            $errors['err']=lang('cant_add_api_try');
         }
 
         return false;
diff --git a/include/class.banlist.php b/include/class.banlist.php
index 590bacb7..c4fae2e8 100644
--- a/include/class.banlist.php
+++ b/include/class.banlist.php
@@ -15,6 +15,7 @@ class.banlist.php
 **********************************************************************/
 
 require_once "class.filter.php";
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class Banlist {
     
@@ -47,12 +48,12 @@ function createSystemBanList() {
         $errors=array();
         return Filter::create(array(
             'execorder'     => 99,
-            'name'          => 'SYSTEM BAN LIST',
+            'name'          => lang('system_ban_list'),
             'isactive'      => 1,
             'match_all_rules' => false,
             'reject_ticket'  => true,
             'rules'         => array(),
-            'notes'         => 'Internal list for email banning. Do not remove'
+            'notes'         => lang('list_email_bann')
         ), $errors);
     }
 
diff --git a/include/class.canned.php b/include/class.canned.php
index 04af9f02..39641a30 100644
--- a/include/class.canned.php
+++ b/include/class.canned.php
@@ -248,17 +248,17 @@ function save($id,$vars,&$errors) {
         $vars['notes']=Format::striptags(trim($vars['notes']));
 
         if($id && $id!=$vars['id'])
-            $errors['err']='Internal error. Try again';
+            $errors['err']=lang('internal_error_try');
 
         if(!$vars['title'])
-            $errors['title']='Title required';
+            $errors['title']=lang('title_required');
         elseif(strlen($vars['title'])<3)
-            $errors['title']='Title is too short. 3 chars minimum';
+            $errors['title']=lang('title_too_short');
         elseif(($cid=self::getIdByTitle($vars['title'])) && $cid!=$id)
-            $errors['title']='Title already exists';
+            $errors['title']=lang('title_alr_exist');
 
         if(!$vars['response'])
-            $errors['response']='Response text required';
+            $errors['response']=lang('respont_text_req');
             
         if($errors) return false;
 
@@ -274,14 +274,14 @@ function save($id,$vars,&$errors) {
             if(db_query($sql))
                 return true;
 
-            $errors['err']='Unable to update canned response.';
+            $errors['err']=lang('cant_update_resp');
 
         } else {
             $sql='INSERT INTO '.CANNED_TABLE.' SET '.$sql.',created=NOW()';
             if(db_query($sql) && ($id=db_insert_id()))
                 return $id;
 
-            $errors['err']='Unable to create the canned response. Internal error';
+            $errors['err']=lang('cant_crete_canned');
         }
 
         return false;
diff --git a/include/class.category.php b/include/class.category.php
index 62209673..a9696dc9 100644
--- a/include/class.category.php
+++ b/include/class.category.php
@@ -13,6 +13,8 @@ class.category.php
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 class Category {
     var $id;
     var $ht;
@@ -122,17 +124,17 @@ function save($id, $vars, &$errors, $validation=false) {
       
         //validate
         if($id && $id!=$vars['id'])
-            $errors['err']='Internal error. Try again';
+            $errors['err']=lang('internal_error_try');
       
         if(!$vars['name'])
-            $errors['name']='Category name is required';
+            $errors['name']=lang('cat_name_req');
         elseif(strlen($vars['name'])<3)
-            $errors['name']='Name is too short. 3 chars minimum';
+            $errors['name']=lang('name_is_short');
         elseif(($cid=self::findIdByName($vars['name'])) && $cid!=$id)
-            $errors['name']='Category already exists';
+            $errors['name']=lang('category_exist');
 
         if(!$vars['description'])
-            $errors['description']='Category description is required';
+            $errors['description']=lang('cat_desc_req');
 
         if($errors) return false;
 
@@ -151,14 +153,14 @@ function save($id, $vars, &$errors, $validation=false) {
             if(db_query($sql))
                 return true;
 
-            $errors['err']='Unable to update FAQ category.';
+            $errors['err']=lang('cant_update_faq');
 
         } else {
             $sql='INSERT INTO '.FAQ_CATEGORY_TABLE.' SET '.$sql.',created=NOW()';
             if(db_query($sql) && ($id=db_insert_id()))
                 return $id;
 
-            $errors['err']='Unable to create FAQ category. Internal error';
+            $errors['err']=lang('cant_create_faq');
         }
 
         return false;
diff --git a/include/class.client.php b/include/class.client.php
index 5ff5911c..da1a680c 100644
--- a/include/class.client.php
+++ b/include/class.client.php
@@ -16,6 +16,7 @@ class.client.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class Client {
 
@@ -138,7 +139,8 @@ function lookupByEmail($email) {
         return (($id=self::getLastTicketIdByEmail($email)))?self::lookup($id, $email):null;
     }
 
-    /* static */ function login($ticketID, $email, $auth=null, &$errors=array()) {
+    /* static */ 
+    function login($ticketID, $email, $auth=null, &$errors=array()) {
         global $ost;
 
 
@@ -154,8 +156,8 @@ function lookupByEmail($email) {
         //Check time for last max failed login attempt strike.
         if($_SESSION['_client']['laststrike']) {
             if((time()-$_SESSION['_client']['laststrike'])<$cfg->getClientLoginTimeout()) {
-                $errors['login'] = 'Excessive failed login attempts';
-                $errors['err'] = 'You\'ve reached maximum failed login attempts allowed. Try again later or <a href="open.php">open a new ticket</a>';
+                $errors['login'] = lang('excess_login_att');
+                $errors['err'] = lang('max_login_attemp').'<a href="open.php">'.lang('open_new_ticket').'</a>';
                 $_SESSION['_client']['laststrike'] = time(); //renew the strike.
             } else { //Timeout is over.
                 //Reset the counter for next round of attempts after the timeout.
@@ -165,9 +167,9 @@ function lookupByEmail($email) {
         }
 
         if($auto_login && !$auth)
-            $errors['login'] = 'Invalid method';
+            $errors['login'] = lang('invalid_method');
         elseif(!$ticketID || !Validator::is_email($email))
-            $errors['login'] = 'Valid email and ticket number required';
+            $errors['login'] = lang('valid_email_and_tick');
 
         //Bail out on error.
         if($errors) return false;
@@ -192,7 +194,7 @@ function lookupByEmail($email) {
                 $user->refreshSession(); //set the hash.
                 //Log login info...
                 $msg=sprintf('%s/%s logged in [%s]', $ticket->getEmail(), $ticket->getExtId(), $_SERVER['REMOTE_ADDR']);
-                $ost->logDebug('User login', $msg);
+                $ost->logDebug(lang('user_login'), $msg);
         
                 //Regenerate session ID.
                 $sid=session_id(); //Current session id.
@@ -206,22 +208,22 @@ function lookupByEmail($email) {
         }
 
         //If we get to this point we know the login failed.
-        $errors['login'] = 'Invalid login';
+        $errors['login'] = lang('invalid_login');
         $_SESSION['_client']['strikes']+=1;
         if(!$errors && $_SESSION['_client']['strikes']>$cfg->getClientMaxLogins()) {
-            $errors['login'] = 'Access Denied';
-            $errors['err'] = 'Forgot your login info? Please <a href="open.php">open a new ticket</a>.';
+            $errors['login'] = lang('access_denied');
+            $errors['err'] = lang('forgot_login').'<a href="open.php">'.lang('open_new_ticket').'</a>.';
             $_SESSION['_client']['laststrike'] = time();
-            $alert='Excessive login attempts by a user.'."\n".
-                    'Email: '.$email."\n".'Ticket#: '.$ticketID."\n".
-                    'IP: '.$_SERVER['REMOTE_ADDR']."\n".'Time:'.date('M j, Y, g:i a T')."\n\n".
-                    'Attempts #'.$_SESSION['_client']['strikes'];
-            $ost->logError('Excessive login attempts (user)', $alert, ($cfg->alertONLoginError()));
+            $alert=lang('attempts_by_user')."\n".
+                    lang('email').': '.$email."\n".lang('ticket').'#: '.$ticketID."\n".
+                    'IP: '.$_SERVER['REMOTE_ADDR']."\n".lang('time').':'.date('M j, Y, g:i a T')."\n\n".
+                    lang('attempts').' #'.$_SESSION['_client']['strikes'];
+            $ost->logError(lang('attempts_by_user'), $alert, ($cfg->alertONLoginError()));
         } elseif($_SESSION['_client']['strikes']%2==0) { //Log every other failed login attempt as a warning.
-            $alert='Email: '.$email."\n".'Ticket #: '.$ticketID."\n".'IP: '.$_SERVER['REMOTE_ADDR'].
-                   "\n".'TIME: '.date('M j, Y, g:i a T')."\n\n".'Attempts #'.$_SESSION['_client']['strikes'];
-            $ost->logWarning('Failed login attempt (user)', $alert);
-        }
+            $alert=lang('email').': '.$email."\n".lang('ticket').' #: '.$ticketID."\n".'IP: '.$_SERVER['REMOTE_ADDR'].
+                   "\n".lang('time').': '.date('M j, Y, g:i a T')."\n\n".lang('attempts').' #'.$_SESSION['_client']['strikes'];
+            $ost->logWarning(lang('failed_login'), $alert);
+        } 
 
         return false;
     }
diff --git a/include/class.config.php b/include/class.config.php
index 76fec8e7..9883fe31 100644
--- a/include/class.config.php
+++ b/include/class.config.php
@@ -15,6 +15,7 @@ class.config.php
 **********************************************************************/
 
 require_once(INCLUDE_DIR.'class.email.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class Config {
     var $config = array();
@@ -747,7 +748,7 @@ function updateSettings($vars, &$errors) {
                 return $this->updateKBSettings($vars, $errors);
                 break;
             default:
-                $errors['err']='Unknown setting option. Get technical support.';
+                $errors['err']=lang('Unknown setting option. Get technical support.');
         }
 
         return false;
@@ -756,21 +757,25 @@ function updateSettings($vars, &$errors) {
     function updateSystemSettings($vars, &$errors) {
 
         $f=array();
-        $f['helpdesk_url']=array('type'=>'string',   'required'=>1, 'error'=>'Helpdesk URl required');
-        $f['helpdesk_title']=array('type'=>'string',   'required'=>1, 'error'=>'Helpdesk title required');
-        $f['default_dept_id']=array('type'=>'int',   'required'=>1, 'error'=>'Default Dept. required');
-        $f['default_template_id']=array('type'=>'int',   'required'=>1, 'error'=>'You must select template.');
-        $f['staff_session_timeout']=array('type'=>'int',   'required'=>1, 'error'=>'Enter idle time in minutes');
-        $f['client_session_timeout']=array('type'=>'int',   'required'=>1, 'error'=>'Enter idle time in minutes');
+        $f['helpdesk_url']=array('type'=>'string',   'required'=>1, 'error'=>lang('Helpdesk URl required'));
+        $f['helpdesk_title']=array('type'=>'string',   'required'=>1, 'error'=>lang('Helpdesk title required'));
+        $f['default_dept_id']=array('type'=>'int',   'required'=>1, 'error'=>lang('Default Dept. required'));
+        $f['default_template_id']=array('type'=>'int',   'required'=>1, 'error'=>lang('You must select template.'));
+        $f['staff_session_timeout']=array('type'=>'int',   'required'=>1, 'error'=>lang('Enter idle time in minutes'));
+        $f['client_session_timeout']=array('type'=>'int',   'required'=>1, 'error'=>lang('Enter idle time in minutes'));
         //Date & Time Options
-        $f['time_format']=array('type'=>'string',   'required'=>1, 'error'=>'Time format required');
-        $f['date_format']=array('type'=>'string',   'required'=>1, 'error'=>'Date format required');
-        $f['datetime_format']=array('type'=>'string',   'required'=>1, 'error'=>'Datetime format required');
-        $f['daydatetime_format']=array('type'=>'string',   'required'=>1, 'error'=>'Day, Datetime format required');
-        $f['default_timezone_id']=array('type'=>'int',   'required'=>1, 'error'=>'Default Timezone required');
+        $f['time_format']=array('type'=>'string',   'required'=>1, 'error'=>lang('Time format required'));
+        $f['date_format']=array('type'=>'string',   'required'=>1, 'error'=>lang('Date format required'));
+        $f['datetime_format']=array('type'=>'string',   'required'=>1, 'error'=>lang('Datetime format required'));
+        $f['daydatetime_format']=array('type'=>'string',   'required'=>1, 'error'=>lang('Day, Datetime format required'));
+        $f['default_timezone_id']=array('type'=>'int',   'required'=>1, 'error'=>lang('Default Timezone required'));
         $f['pw_reset_window']=array('type'=>'int', 'required'=>1, 'min'=>1,
-            'error'=>'Valid password reset window required');
+            'error'=>lang('Valid password reset window required'));
 
+        //Process to change language
+        if(isset($_REQUEST['default_language']))
+            changeLaguage($_REQUEST['default_language']);
+        //End
 
         if(!Validator::process($f, $vars, $errors) || $errors)
             return false;
@@ -807,38 +812,38 @@ function updateTicketsSettings($vars, &$errors) {
 
 
         $f=array();
-        $f['default_sla_id']=array('type'=>'int',   'required'=>1, 'error'=>'Selection required');
-        $f['default_priority_id']=array('type'=>'int',   'required'=>1, 'error'=>'Selection required');
-        $f['max_open_tickets']=array('type'=>'int',   'required'=>1, 'error'=>'Enter valid numeric value');
-        $f['autolock_minutes']=array('type'=>'int',   'required'=>1, 'error'=>'Enter lock time in minutes');
+        $f['default_sla_id']=array('type'=>'int',   'required'=>1, 'error'=>lang('Selection required'));
+        $f['default_priority_id']=array('type'=>'int',   'required'=>1, 'error'=>lang('Selection required'));
+        $f['max_open_tickets']=array('type'=>'int',   'required'=>1, 'error'=>lang('Enter valid numeric value'));
+        $f['autolock_minutes']=array('type'=>'int',   'required'=>1, 'error'=>lang('Enter lock time in minutes'));
 
 
         if($vars['enable_captcha']) {
             if (!extension_loaded('gd'))
-                $errors['enable_captcha']='The GD extension required';
+                $errors['enable_captcha']=lang('The GD extension required');
             elseif(!function_exists('imagepng'))
-                $errors['enable_captcha']='PNG support required for Image Captcha';
+                $errors['enable_captcha']=lang('PNG support required for Image Captcha');
         }
 
         if($vars['allow_attachments']) {
 
             if(!ini_get('file_uploads'))
-                $errors['err']='The \'file_uploads\' directive is disabled in php.ini';
+                $errors['err']=lang('The \'file_uploads\' directive is disabled in php.ini');
 
             if(!is_numeric($vars['max_file_size']))
-                $errors['max_file_size']='Maximum file size required';
+                $errors['max_file_size']=lang('Maximum file size required');
 
             if(!$vars['allowed_filetypes'])
-                $errors['allowed_filetypes']='Allowed file extentions required';
+                $errors['allowed_filetypes']=lang('Allowed file extentions required');
 
             if(!($maxfileuploads=ini_get('max_file_uploads')))
                 $maxfileuploads=DEFAULT_MAX_FILE_UPLOADS;
 
             if(!$vars['max_user_file_uploads'] || $vars['max_user_file_uploads']>$maxfileuploads)
-                $errors['max_user_file_uploads']='Invalid selection. Must be less than '.$maxfileuploads;
+                $errors['max_user_file_uploads']=lang('Invalid selection. Must be less than ').$maxfileuploads;
 
             if(!$vars['max_staff_file_uploads'] || $vars['max_staff_file_uploads']>$maxfileuploads)
-                $errors['max_staff_file_uploads']='Invalid selection. Must be less than '.$maxfileuploads;
+                $errors['max_staff_file_uploads']=lang('Invalid selection. Must be less than ').$maxfileuploads;
         }
 
 
@@ -879,9 +884,9 @@ function updateTicketsSettings($vars, &$errors) {
     function updateEmailsSettings($vars, &$errors) {
 
         $f=array();
-        $f['default_email_id']=array('type'=>'int',   'required'=>1, 'error'=>'Default email required');
-        $f['alert_email_id']=array('type'=>'int',   'required'=>1, 'error'=>'Selection required');
-        $f['admin_email']=array('type'=>'email',   'required'=>1, 'error'=>'System admin email required');
+        $f['default_email_id']=array('type'=>'int',   'required'=>1, 'error'=>lang('default_email_req'));
+        $f['alert_email_id']=array('type'=>'int',   'required'=>1, 'error'=>lang('selection_requir'));
+        $f['admin_email']=array('type'=>'email',   'required'=>1, 'error'=>lang('system_admin_email'));
 
         if($vars['strip_quoted_reply'] && !trim($vars['reply_separator']))
             $errors['reply_separator']='Reply separator required to strip quoted reply.';
diff --git a/include/class.dept.php b/include/class.dept.php
index 8e34e2ba..7f37bddb 100644
--- a/include/class.dept.php
+++ b/include/class.dept.php
@@ -1,7 +1,7 @@
 <?php
 /*********************************************************************
     class.dept.php
-
+    
     Department class
 
     Peter Rotich <peter@osticket.com>
@@ -13,28 +13,29 @@ class.dept.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 class Dept {
     var $id;
 
     var $email;
     var $sla;
-    var $manager;
+    var $manager; 
     var $members;
     var $groups;
 
     var $ht;
-
+  
     function Dept($id) {
         $this->id=0;
         $this->load($id);
     }
-
+    
     function load($id=0) {
         global $cfg;
 
         if(!$id && !($id=$this->getId()))
             return false;
-
+   
         $sql='SELECT dept.*,dept.dept_id as id,dept.dept_name as name, dept.dept_signature as signature, count(staff.staff_id) as users '
             .' FROM '.DEPT_TABLE.' dept '
             .' LEFT JOIN '.STAFF_TABLE.' staff ON (dept.dept_id=staff.dept_id) '
@@ -66,21 +67,21 @@ function asVar() {
     function getId() {
         return $this->id;
     }
-
+    
     function getName() {
         return $this->ht['name'];
     }
 
-
+        
     function getEmailId() {
         return $this->ht['email_id'];
     }
 
     function getEmail() {
-
+        
         if(!$this->email && $this->getEmailId())
             $this->email=Email::lookup($this->getEmailId());
-
+            
         return $this->email;
     }
 
@@ -88,7 +89,7 @@ function getNumStaff() {
         return $this->ht['users'];
     }
 
-
+     
     function getNumUsers() {
         return $this->getNumStaff();
     }
@@ -103,14 +104,14 @@ function getMembers() {
             $this->members = array();
             $sql='SELECT DISTINCT s.staff_id FROM '.STAFF_TABLE.' s '
                 .' LEFT JOIN '.GROUP_DEPT_TABLE.' g ON(s.group_id=g.group_id) '
-                .' INNER JOIN '.DEPT_TABLE.' d
-                       ON(d.dept_id=s.dept_id
-                            OR d.manager_id=s.staff_id
+                .' INNER JOIN '.DEPT_TABLE.' d 
+                       ON(d.dept_id=s.dept_id 
+                            OR d.manager_id=s.staff_id 
                             OR (d.dept_id=g.dept_id AND d.group_membership=1)
                         ) '
                 .' WHERE d.dept_id='.db_input($this->getId())
                 .' ORDER BY s.lastname, s.firstname';
-
+           
             if(($res=db_query($sql)) && db_num_rows($res)) {
                 while(list($id)=db_fetch_row($res))
                     $this->members[] = Staff::lookup($id);
@@ -140,11 +141,11 @@ function getTemplateId() {
     function getTemplate() {
 
         if(!$this->template && $this->getTemplateId())
-            $this->template = EmailTemplateGroup::lookup($this->getTemplateId());
+            $this->template = Template::lookup($this->getTemplateId());
 
         return $this->template;
     }
-
+   
     function getAutoRespEmail() {
 
         if(!$this->autorespEmail && $this->ht['autoresp_email_id'] && ($email=Email::lookup($this->ht['autoresp_email_id'])))
@@ -154,12 +155,12 @@ function getAutoRespEmail() {
 
         return $this->autorespEmail;
     }
-
+ 
     function getEmailAddress() {
         if(($email=$this->getEmail()))
             return $email->getAddress();
     }
-
+    
     function getSignature() {
         return $this->ht['signature'];
     }
@@ -167,13 +168,13 @@ function getSignature() {
     function canAppendSignature() {
         return ($this->getSignature() && $this->isPublic());
     }
-
+    
     function getManagerId() {
         return $this->ht['manager_id'];
     }
 
     function getManager() {
-
+     
         if(!$this->manager && $this->getManagerId())
             $this->manager=Staff::lookup($this->getManagerId());
 
@@ -191,11 +192,11 @@ function isManager($staff) {
     function isPublic() {
          return ($this->ht['ispublic']);
     }
-
+    
     function autoRespONNewTicket() {
         return ($this->ht['ticket_auto_response']);
     }
-
+        
     function autoRespONNewMessage() {
         return ($this->ht['message_auto_response']);
     }
@@ -208,7 +209,7 @@ function noreplyAutoResp() {
     function isGroupMembershipEnabled() {
         return ($this->ht['group_membership']);
     }
-
+   
     function getHashtable() {
         return $this->ht;
     }
@@ -218,7 +219,7 @@ function getInfo() {
     }
 
 
-
+      
     function getAllowedGroups() {
 
         if($this->groups) return $this->groups;
@@ -244,9 +245,9 @@ function updateAllowedGroups($groups) {
             }
         }
 
-
+            
         $sql='DELETE FROM '.GROUP_DEPT_TABLE.' WHERE dept_id='.db_input($this->getId());
-        if($groups && is_array($groups))
+        if($groups && is_array($groups))  
             $sql.=' AND group_id NOT IN('.implode(',', db_input($groups)).')';
 
         db_query($sql);
@@ -262,13 +263,13 @@ function update($vars, &$errors) {
 
         $this->updateAllowedGroups($vars['groups']);
         $this->reload();
-
+        
         return true;
     }
 
     function delete() {
         global $cfg;
-
+        
         if(!$cfg || $this->getId()==$cfg->getDefaultDeptId() || $this->getNumUsers())
             return 0;
 
@@ -317,7 +318,7 @@ function getDefaultDeptName() {
     }
 
     function getDepartments( $criteria=null) {
-
+        
         $depts=array();
         $sql='SELECT dept_id, dept_name FROM '.DEPT_TABLE.' WHERE 1';
         if($criteria['publiconly'])
@@ -347,30 +348,30 @@ function create($vars, &$errors) {
 
     function save($id, $vars, &$errors) {
         global $cfg;
-
+                
         if($id && $id!=$vars['id'])
-            $errors['err']='Missing or invalid Dept ID (internal error).';
-
+            $errors['err']=lang('invalid_dept_id');
+            
         if(!$vars['email_id'] || !is_numeric($vars['email_id']))
-            $errors['email_id']='Email selection required';
-
+            $errors['email_id']=lang('email_selec_req');
+            
         if(!is_numeric($vars['tpl_id']))
-            $errors['tpl_id']='Template selection required';
+            $errors['tpl_id']=lang('template_sect_req');
 
         if(!$vars['name']) {
-            $errors['name']='Name required';
+            $errors['name']=lang('name_required');
         } elseif(strlen($vars['name'])<4) {
-            $errors['name']='Name is too short.';
+            $errors['name']=lang('name_is_short');
         } elseif(($did=Dept::getIdByName($vars['name'])) && $did!=$id) {
-            $errors['name']='Department already exists';
+            $errors['name']=lang('dept_exist');
         }
-
+        
         if(!$vars['ispublic'] && ($vars['id']==$cfg->getDefaultDeptId()))
-            $errors['ispublic']='System default department cannot be private';
+            $errors['ispublic']=lang('def_dep_cant_priv');
 
         if($errors) return false;
 
-
+            
         $sql='SET updated=NOW() '
             .' ,ispublic='.db_input($vars['ispublic'])
             .' ,email_id='.db_input($vars['email_id'])
@@ -384,25 +385,25 @@ function save($id, $vars, &$errors) {
             .' ,ticket_auto_response='.db_input(isset($vars['ticket_auto_response'])?$vars['ticket_auto_response']:1)
             .' ,message_auto_response='.db_input(isset($vars['message_auto_response'])?$vars['message_auto_response']:1);
 
-
+            
         if($id) {
             $sql='UPDATE '.DEPT_TABLE.' '.$sql.' WHERE dept_id='.db_input($id);
             if(db_query($sql) && db_affected_rows())
                 return true;
-
-            $errors['err']='Unable to update '.Format::htmlchars($vars['name']).' Dept. Error occurred';
-
+            
+            $errors['err']=lang('cant_update').' '.Format::htmlchars($vars['name']).' '.lang('dept_error_ocur');
+           
         } else {
             $sql='INSERT INTO '.DEPT_TABLE.' '.$sql.',created=NOW()';
             if(db_query($sql) && ($id=db_insert_id()))
                 return $id;
 
-
-            $errors['err']='Unable to create department. Internal error';
-
+            
+            $errors['err']=lang('cant_create_dept');
+            
         }
 
-
+        
         return false;
     }
 
diff --git a/include/class.dispatcher.php b/include/class.dispatcher.php
index 929a5db4..724ef363 100644
--- a/include/class.dispatcher.php
+++ b/include/class.dispatcher.php
@@ -20,6 +20,8 @@ class.dispatcher.php
  * URL resolver and dispatcher. It's meant to be quite lightweight, so the
  * functions aren't separated
  */
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 class Dispatcher {
     function Dispatcher($file=false) {
         $this->urls = array();
@@ -38,7 +40,7 @@ function resolve($url, $args=null) {
                 return $matcher->dispatch($url, $args);
             }
         }
-        Http::response(400, "URL not supported");
+        Http::response(400, lang("url_not_support"));
     }
     /**
      * Returns the url for the given function and arguments (arguments
@@ -136,7 +138,7 @@ function dispatch($url, $prev_args=null) {
             }
             if (!is_callable($func))
                 Http::response(500, 
-                    'Dispatcher compile error. Function not callable');
+                    lang('dispatc_compile'));
             return call_user_func_array($func, $args);
         }
     }
diff --git a/include/class.email.php b/include/class.email.php
index 9f7ea95b..7f00ddbc 100644
--- a/include/class.email.php
+++ b/include/class.email.php
@@ -14,6 +14,7 @@ class.email.php
 
 include_once(INCLUDE_DIR.'class.dept.php');
 include_once(INCLUDE_DIR.'class.mailfetch.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class Email {
     var $id;
@@ -224,64 +225,64 @@ function save($id,$vars,&$errors) {
         $vars['email']=trim($vars['email']);
 
         if($id && $id!=$vars['id'])
-            $errors['err']='Internal error. Get technical help.';
+            $errors['err']=lang('internal_error').'. '.lang('get_tech_help');
 
         if(!$vars['email'] || !Validator::is_email($vars['email'])) {
-            $errors['email']='Valid email required';
+            $errors['email']=lang('valid_email_requir');
         }elseif(($eid=Email::getIdByEmail($vars['email'])) && $eid!=$id) {
-            $errors['email']='Email already exists';
+            $errors['email']=lang('email_exist');
         }elseif($cfg && !strcasecmp($cfg->getAdminEmail(), $vars['email'])) {
-            $errors['email']='Email already used as admin email!';
+            $errors['email']=lang('email_used_adm');
         }elseif(Staff::getIdByEmail($vars['email'])) { //make sure the email doesn't belong to any of the staff
-            $errors['email']='Email in use by a staff member';
+            $errors['email']=lang('email_used_staff');
         }
 
         if(!$vars['name'])
-            $errors['name']='Email name required';
+            $errors['name']=lang('email_req');
 
         if($vars['mail_active'] || ($vars['smtp_active'] && $vars['smtp_auth'])) {
             if(!$vars['userid'])
-                $errors['userid']='Username missing';
+                $errors['userid']=lang('user_name_required');
 
             if(!$id && !$vars['passwd'])
-                $errors['passwd']='Password required';
+                $errors['passwd']=lang('pass_req');
             elseif($vars['passwd']
                     && $vars['userid']
                     && !Crypto::encrypt($vars['passwd'], SECRET_SALT, $vars['userid'])
                     )
-                $errors['passwd'] = 'Unable to encrypt password - get technical support';
+                $errors['passwd'] = lang('Unable to encrypt password - get technical support');
         }
 
         if($vars['mail_active']) {
             //Check pop/imapinfo only when enabled.
             if(!function_exists('imap_open'))
-                $errors['mail_active']= 'IMAP doesn\'t exist. PHP must be compiled with IMAP enabled.';
+                $errors['mail_active']= lang('IMAP doesn\'t exist. PHP must be compiled with IMAP enabled.');
             if(!$vars['mail_host'])
-                $errors['mail_host']='Host name required';
+                $errors['mail_host']=lang('host_req');
             if(!$vars['mail_port'])
-                $errors['mail_port']='Port required';
+                $errors['mail_port']=lang('port_req');
             if(!$vars['mail_protocol'])
-                $errors['mail_protocol']='Select protocol';
+                $errors['mail_protocol']=lang('select_protocol');
             if(!$vars['mail_fetchfreq'] || !is_numeric($vars['mail_fetchfreq']))
-                $errors['mail_fetchfreq']='Fetch interval required';
+                $errors['mail_fetchfreq']=lang('fetch_int_req');
             if(!$vars['mail_fetchmax'] || !is_numeric($vars['mail_fetchmax']))
-                $errors['mail_fetchmax']='Maximum emails required';
+                $errors['mail_fetchmax']=lang('max_email_req');
             if(!$vars['dept_id'] || !is_numeric($vars['dept_id']))
-                $errors['dept_id']='You must select a Dept.';
+                $errors['dept_id']=lang('You must select a Dept.');
             if(!$vars['priority_id'])
-                $errors['priority_id']='You must select a priority';
+                $errors['priority_id']=lang('select_priority');
 
             if(!isset($vars['postfetch']))
-                $errors['postfetch']='Indicate what to do with fetched emails';
+                $errors['postfetch']=lang('what_to_do');
             elseif(!strcasecmp($vars['postfetch'],'archive') && !$vars['mail_archivefolder'] )
-                $errors['postfetch']='Valid folder required';
+                $errors['postfetch']=lang('valid_folder_req');
         }
 
         if($vars['smtp_active']) {
             if(!$vars['smtp_host'])
-                $errors['smtp_host']='Host name required';
+                $errors['smtp_host']=lang('host_req');
             if(!$vars['smtp_port'])
-                $errors['smtp_port']='Port required';
+                $errors['smtp_port']=lang('port_req');
         }
 
         //abort on errors
diff --git a/include/class.faq.php b/include/class.faq.php
index fb07e5ef..7b32db72 100644
--- a/include/class.faq.php
+++ b/include/class.faq.php
@@ -14,6 +14,7 @@ class.faq.php
 **********************************************************************/
 require_once('class.file.php');
 require_once('class.category.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class FAQ {
 
@@ -38,7 +39,7 @@ function load($id) {
             .' WHERE faq.faq_id='.db_input($id)
             .' GROUP BY faq.faq_id';
 
-        if (!($res=db_query($sql)) || !db_num_rows($res))
+        if (!($res=db_query($sql)) || !db_num_rows($res)) 
             return false;
 
         $this->ht = db_fetch_array($res);
@@ -66,9 +67,9 @@ function isPublished() { return (!!$this->ht['ispublished'] && !!$this->ht['ispu
 
     function getCreateDate() { return $this->ht['created']; }
     function getUpdateDate() { return $this->ht['updated']; }
-
+    
     function getCategoryId() { return $this->ht['category_id']; }
-    function getCategory() {
+    function getCategory() { 
         if(!$this->category && $this->getCategoryId())
             $this->category = Category::lookup($this->getCategoryId());
 
@@ -86,7 +87,7 @@ function getHelpTopicsIds() {
 
     function getHelpTopics() {
         //XXX: change it to obj (when needed)!
-
+     
         if (!isset($this->topics)) {
             $this->topics = array();
             $sql='SELECT t.topic_id, CONCAT_WS(" / ", pt.topic, t.topic) as name  FROM '.TOPIC_TABLE.' t '
@@ -159,7 +160,7 @@ function update($vars, &$errors) {
             return false;
 
         $this->updateTopics($vars['topics']);
-
+                    
         //Delete removed attachments.
         $keepers = $vars['files']?$vars['files']:array();
         if(($attachments = $this->getAttachments())) {
@@ -211,12 +212,12 @@ function getAttachmentsLinks($separator=' ',$target='') {
 
             $str.=sprintf('<a class="Icon file" href="file.php?h=%s" target="%s">%s</a>%s&nbsp;%s',
                     $hash, $target, Format::htmlchars($attachment['name']), $size, $separator);
-
+        
             }
         }
         return $str;
     }
-
+    
     function uploadAttachments($files) {
 
         $i=0;
@@ -258,40 +259,40 @@ function deleteAttachments(){
 
 
     function delete() {
-
+       
         $sql='DELETE FROM '.FAQ_TABLE
             .' WHERE faq_id='.db_input($this->getId())
             .' LIMIT 1';
         if(!db_query($sql) || !db_affected_rows())
             return false;
-
+        
         //Cleanup help topics.
         db_query('DELETE FROM '.FAQ_TOPIC_TABLE.' WHERE faq_id='.db_input($this->id));
         //Cleanup attachments.
         $this->deleteAttachments();
-
+        
         return true;
     }
 
     /* ------------------> Static methods <--------------------- */
-
+   
     function add($vars, &$errors) {
         if(!($id=self::create($vars, $errors)))
             return false;
 
         if(($faq=self::lookup($id))) {
             $faq->updateTopics($vars['topics']);
-
+               
             if($_FILES['attachments'] && ($files=AttachmentFile::format($_FILES['attachments'])))
                 $faq->uploadAttachments($files);
 
             $faq->reload();
         }
-
+            
         return $faq;
     }
 
-    function create($vars, &$errors) {
+    function create($vars, &$errors) {   
         return self::save(0, $vars, $errors);
     }
 
@@ -319,12 +320,12 @@ function findIdByQuestion($question) {
 
     function findByQuestion($question) {
 
-        if(($id=self::findIdByQuestion($question)))
+        if(($id=self::getIdByQuestion($question)))
             return self::lookup($id);
 
         return false;
     }
-
+    
     function save($id, $vars, &$errors, $validation=false) {
 
         //Cleanup.
@@ -332,18 +333,18 @@ function save($id, $vars, &$errors, $validation=false) {
 
         //validate
         if($id && $id!=$vars['id'])
-            $errors['err'] = 'Internal error. Try again';
+            $errors['err'] = lang('internal_error_try');
 
         if(!$vars['question'])
-            $errors['question'] = 'Question required';
+            $errors['question'] = lang('question_req');
         elseif(($qid=self::findIdByQuestion($vars['question'])) && $qid!=$id)
-            $errors['question'] = 'Question already exists';
+            $errors['question'] = lang('question_exist');
 
         if(!$vars['category_id'] || !($category=Category::lookup($vars['category_id'])))
-            $errors['category_id'] = 'Category is required';
+            $errors['category_id'] = lang('categ_reqired');
 
         if(!$vars['answer'])
-            $errors['answer'] = 'FAQ answer is required';
+            $errors['answer'] = lang('faq_answer_req');
 
         if($errors || $validation) return (!$errors);
 
@@ -359,15 +360,15 @@ function save($id, $vars, &$errors, $validation=false) {
             $sql='UPDATE '.FAQ_TABLE.' SET '.$sql.' WHERE faq_id='.db_input($id);
             if(db_query($sql))
                 return true;
-
-            $errors['err']='Unable to update FAQ.';
+           
+            $errors['err']=lang('cant_upd_faq');
 
         } else {
             $sql='INSERT INTO '.FAQ_TABLE.' SET '.$sql.',created=NOW()';
             if(db_query($sql) && ($id=db_insert_id()))
                 return $id;
 
-            $errors['err']='Unable to create FAQ. Internal error';
+            $errors['err']=lang('cant_creat_faq_only');
         }
 
         return false;
diff --git a/include/class.filter.php b/include/class.filter.php
index df351c8a..1eb077dc 100644
--- a/include/class.filter.php
+++ b/include/class.filter.php
@@ -300,20 +300,20 @@ function apply(&$ticket, $info=null) {
     }
     /* static */ function getSupportedMatches() {
         return array(
-            'name'=>    'Name',
-            'email'=>   'Email',
-            'subject'=> 'Subject',
-            'body'=>    'Body/Text'
+            'name'=>    lang('name'),
+            'email'=>   lang('email'),
+            'subject'=> lang('subject'),
+            'body'=>    lang('body_text')
         );
     }
     /* static */ function getSupportedMatchTypes() {
         return array(
-            'equal'=>       'Equal',
-            'not_equal'=>   'Not Equal',
-            'contains'=>    'Contains',
-            'dn_contain'=>  'Does Not Contain',
-            'starts'=>      'Starts With',
-            'ends'=>        'Ends With'
+            'equal'=>       lang('equal'),
+            'not_equal'=>   lang('not_equal'),
+            'contains'=>    lang('contains'),
+            'dn_contain'=>  lang('does_not_contain'),
+            'starts'=>      lang('starts_with'),
+            'ends'=>        lang('ends_with')
         );
     }
 
@@ -395,7 +395,7 @@ function save_rules($id,$vars,&$errors) {
             # XXX: Validation bypass
             $rules = $vars["rules"];
         elseif(!$rules && !$errors)
-            $errors['rules']='You must set at least one rule.';
+            $errors['rules']=lang('select_one_rule');
 
         if($errors) return false;
 
@@ -417,23 +417,23 @@ function save($id,$vars,&$errors) {
 
 
         if(!$vars['execorder'])
-            $errors['execorder'] = 'Order required';
+            $errors['execorder'] = lang('order_required');
         elseif(!is_numeric($vars['execorder']))
-            $errors['execorder'] = 'Must be numeric value';
+            $errors['execorder'] = lang('number_value');
 
         if(!$vars['name'])
-            $errors['name'] = 'Name required';
+            $errors['name'] = lang('name_required');
         elseif(($sid=self::getIdByName($vars['name'])) && $sid!=$id)
-            $errors['name'] = 'Name already in use';
+            $errors['name'] = lang('name_in_use');
 
         if(!$errors && !self::validate_rules($vars,$errors) && !$errors['rules'])
-            $errors['rules'] = 'Unable to validate rules as entered';
+            $errors['rules'] = lang('cant_valid_as_ent');
 
         $targets = self::getTargets();
         if(!$vars['target'])
-            $errors['target'] = 'Target required';
+            $errors['target'] = lang('target_required');
         else if(!is_numeric($vars['target']) && !$targets[$vars['target']])
-            $errors['target'] = 'Unknown or invalid target';
+            $errors['target'] = lang('invalid_target');
 
         if($errors) return false;
 
diff --git a/include/class.group.php b/include/class.group.php
index 0d8cc44d..3130c9ec 100644
--- a/include/class.group.php
+++ b/include/class.group.php
@@ -13,7 +13,7 @@ class.group.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
-
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 class Group {
 
     var $id;
@@ -185,14 +185,14 @@ function create($vars, &$errors) {
     function save($id,$vars,&$errors) {
 
         if($id && $vars['id']!=$id)
-            $errors['err']='Missing or invalid group ID';
+            $errors['err']=lang('invalid_group_id');
             
         if(!$vars['name']) {
-            $errors['name']='Group name required';
+            $errors['name']=lang('group_name_req');
         }elseif(strlen($vars['name'])<3) {
-            $errors['name']='Group name must be at least 3 chars.';
+            $errors['name']=lang('group_name_at');
         }elseif(($gid=Group::getIdByName($vars['name'])) && $gid!=$id){
-            $errors['name']='Group name already exists';
+            $errors['name']=lang('group_name_exist');
         }
         
         if($errors) return false;
@@ -219,14 +219,14 @@ function save($id,$vars,&$errors) {
             if(($res=db_query($sql)))
                 return true;
 
-            $errors['err']='Unable to update group. Internal error occurred.';
+            $errors['err']=lang('cant_update_group');
             
         }else{
             $sql='INSERT INTO '.GROUP_TABLE.' '.$sql.',created=NOW()';
             if(($res=db_query($sql)) && ($id=db_insert_id()))
                 return $id;
                 
-            $errors['err']='Unable to create the group. Internal error';
+            $errors['err']=lang('cant_create_group');
         }
         
         return false;
diff --git a/include/class.http.php b/include/class.http.php
index 8d4e7be2..c05c5206 100644
--- a/include/class.http.php
+++ b/include/class.http.php
@@ -13,20 +13,21 @@ class.http.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 class Http {
     
     function header_code_verbose($code) {
         switch($code):
-        case 200: return '200 OK';
-        case 201: return '201 Created';
-        case 204: return '204 NoContent';
-        case 400: return '400 Bad Request';
-        case 401: return '401 Unauthorized';
-        case 403: return '403 Forbidden';
-        case 404: return '404 Not Found';
-        case 405: return '405 Method Not Allowed';
-        case 416: return '416 Requested Range Not Satisfiable';
-        default:  return '500 Internal Server Error';
+        case 200: return '200 '.lang('ok');
+        case 201: return '201 '.lang('created');
+        case 204: return '204 '.lang('nocontent');
+        case 400: return '400 '.lang('bad_request');
+        case 401: return '401 '.lang('unauthorized');
+        case 403: return '403 '.lang('forbidden');
+        case 404: return '404 '.lang('not_found');
+        case 405: return '405 '.lang('method_not_allow');
+        case 416: return '416 '.lang('request_range');
+        default:  return '500 '.lang('int_server_error');
         endswitch;
     }
     
diff --git a/include/class.json.php b/include/class.json.php
index b5a589cf..ed619b08 100644
--- a/include/class.json.php
+++ b/include/class.json.php
@@ -19,6 +19,7 @@ class.json.php
 **********************************************************************/
 
 include_once "JSON.php";
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class JsonDataParser {
     function parse($stream) {
@@ -26,10 +27,6 @@ function parse($stream) {
         while (!feof($stream)) {
             $contents .= fread($stream, 8192);
         }
-        return self::decode($contents);
-    }
-
-    function decode($contents) {
         if (function_exists("json_decode")) {
             return json_decode($contents, true);
         } else {
@@ -41,30 +38,26 @@ function decode($contents) {
     function lastError() {
         if (function_exists("json_last_error")) {
             $errors = array(
-            JSON_ERROR_NONE => 'No errors',
-            JSON_ERROR_DEPTH => 'Maximum stack depth exceeded',
-            JSON_ERROR_STATE_MISMATCH => 'Underflow or the modes mismatch',
-            JSON_ERROR_CTRL_CHAR => 'Unexpected control character found',
-            JSON_ERROR_SYNTAX => 'Syntax error, malformed JSON',
-            JSON_ERROR_UTF8 => 'Malformed UTF-8 characters, possibly incorrectly encoded'
+            JSON_ERROR_NONE => lang('no_error'),
+            JSON_ERROR_DEPTH => lang('max_stack_depth'),
+            JSON_ERROR_STATE_MISMATCH => lang('underf_modes_mism'),
+            JSON_ERROR_CTRL_CHAR => lang('unexpt_cont_char'),
+            JSON_ERROR_SYNTAX => lang('syntax_error'),
+            JSON_ERROR_UTF8 => lang('malmormed_utf')
             );
             if ($message = $errors[json_last_error()])
                 return $message;
-            return "Unknown error";
+            return lang("unknown_error");
         } else {
             # Doesn't look like Servies_JSON supports errors for decode()
-            return "Unknown JSON parsing error";
+            return lang("unknown_json");
         }
     }
 }
 
 class JsonDataEncoder {
     function encode($var) {
-        if (function_exists('json_encode'))
-            return json_encode($var);
-        else {
-            $decoder = new Services_JSON();
-            return $decoder->encode($var);
-        }
+        $decoder = new Services_JSON();
+        return $decoder->encode($var);
     }
 }
diff --git a/include/class.knowledgebase.php b/include/class.knowledgebase.php
index 00a1488b..6beb8354 100644
--- a/include/class.knowledgebase.php
+++ b/include/class.knowledgebase.php
@@ -14,6 +14,7 @@ class.knowledgebase.php
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require_once("class.file.php");
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class Knowledgebase {
 
@@ -68,7 +69,7 @@ function validate(&$errors, $what=null) {
         # TODO: Validate current values ($this->yada)
         # Apply hashtable to this -- return error list
         $validation = array(
-            'title' => array('is_string', 'Title is required')
+            'title' => array('is_string', lang('title_required'))
         );
         foreach ($validation as $key=>$details) {
             list($func, $error) = $details;
diff --git a/include/class.misc.php b/include/class.misc.php
index 27e259e3..1e3be4da 100644
--- a/include/class.misc.php
+++ b/include/class.misc.php
@@ -13,6 +13,7 @@ class.misc.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 class Misc {
 
 	function randCode($count=8, $chars=false) {
@@ -123,7 +124,7 @@ function timeDropdown($hr=null, $min =null,$name='time') {
 
         ob_start();
         echo sprintf('<select name="%s" id="%s">',$name,$name);
-        echo '<option value="" selected>Time</option>';
+        echo '<option value="" selected>'.lang('time').'</option>';
         for($i=23; $i>=0; $i--) {
             for($minute=45; $minute>=0; $minute-=15) {
                 $sel=($hr==$i && $min==$minute)?'selected="selected"':'';
diff --git a/include/class.nav.php b/include/class.nav.php
index a92a5629..07bdbb6b 100644
--- a/include/class.nav.php
+++ b/include/class.nav.php
@@ -13,7 +13,7 @@ class.nav.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
-
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 class StaffNav {
     var $tabs=array();
     var $submenus=array();
@@ -96,9 +96,9 @@ function getTabs(){
 
         if(!$this->tabs) {
             $this->tabs=array();
-            $this->tabs['dashboard']=array('desc'=>'Dashboard','href'=>'dashboard.php','title'=>'Staff Dashboard');
-            $this->tabs['tickets']=array('desc'=>'Tickets','href'=>'tickets.php','title'=>'Ticket Queue');
-            $this->tabs['kbase']=array('desc'=>'Knowledgebase','href'=>'kb.php','title'=>'Knowledgebase');
+            $this->tabs['dashboard']=array('desc'=>lang('Dashboard'),'href'=>'dashboard.php','title'=> lang('staff_dashboard'));
+            $this->tabs['tickets']=array('desc'=>lang('tickets'),'href'=>'tickets.php','title'=>lang('ticket_queue'));
+            $this->tabs['kbase']=array('desc'=>lang('Knowledgebase'),'href'=>'kb.php','title'=>lang('Knowledgebase'));
         }
 
         return $this->tabs;
@@ -112,33 +112,33 @@ function getSubMenus(){ //Private.
             $subnav=array();
             switch(strtolower($k)){
                 case 'tickets':
-                    $subnav[]=array('desc'=>'Tickets','href'=>'tickets.php','iconclass'=>'Ticket', 'droponly'=>true);
+                    $subnav[]=array('desc'=>lang('tickets'),'href'=>'tickets.php','iconclass'=>'Ticket', 'droponly'=>true);
                     if($staff) {
                         if(($assigned=$staff->getNumAssignedTickets()))
-                            $subnav[]=array('desc'=>"My&nbsp;Tickets ($assigned)",
+                            $subnav[]=array('desc'=>lang("ticket_assigned"),
                                             'href'=>'tickets.php?status=assigned',
                                             'iconclass'=>'assignedTickets',
                                             'droponly'=>true);
 
                         if($staff->canCreateTickets())
-                            $subnav[]=array('desc'=>'New&nbsp;Ticket',
+                            $subnav[]=array('desc'=>lang('new_ticket'),
                                             'href'=>'tickets.php?a=open',
                                             'iconclass'=>'newTicket',
                                             'droponly'=>true);
                     }
                     break;
                 case 'dashboard':
-                    $subnav[]=array('desc'=>'Dashboard','href'=>'dashboard.php','iconclass'=>'logs');
-                    $subnav[]=array('desc'=>'Staff&nbsp;Directory','href'=>'directory.php','iconclass'=>'teams');
-                    $subnav[]=array('desc'=>'My&nbsp;Profile','href'=>'profile.php','iconclass'=>'users');
+                    $subnav[]=array('desc'=>lang('Dashboard'),'href'=>'dashboard.php','iconclass'=>'logs');
+                    $subnav[]=array('desc'=>lang('staff_directory'),'href'=>'directory.php','iconclass'=>'teams');
+                    $subnav[]=array('desc'=>lang('my_profile'),'href'=>'profile.php','iconclass'=>'users');
                     break;
                 case 'kbase':
-                    $subnav[]=array('desc'=>'FAQs','href'=>'kb.php', 'urls'=>array('faq.php'), 'iconclass'=>'kb');
+                    $subnav[]=array('desc'=>lang('faqs'),'href'=>'kb.php', 'urls'=>array('faq.php'), 'iconclass'=>'kb');
                     if($staff) {
                         if($staff->canManageFAQ())
-                            $subnav[]=array('desc'=>'Categories','href'=>'categories.php','iconclass'=>'faq-categories');
+                            $subnav[]=array('desc'=>lang('categories'),'href'=>'categories.php','iconclass'=>'faq-categories');
                         if($staff->canManageCannedResponses())
-                            $subnav[]=array('desc'=>'Canned&nbsp;Responses','href'=>'canned.php','iconclass'=>'canned');
+                            $subnav[]=array('desc'=>lang('not_responses'),'href'=>'canned.php','iconclass'=>'canned');
                     }
                    break;
             }
@@ -172,11 +172,12 @@ function getTabs(){
         if(!$this->tabs){
 
             $tabs=array();
-            $tabs['dashboard']=array('desc'=>'Dashboard','href'=>'logs.php','title'=>'Admin Dashboard');
-            $tabs['settings']=array('desc'=>'Settings','href'=>'settings.php','title'=>'System Settings');
-            $tabs['manage']=array('desc'=>'Manage','href'=>'helptopics.php','title'=>'Manage Options');
-            $tabs['emails']=array('desc'=>'Emails','href'=>'emails.php','title'=>'Email Settings');
-            $tabs['staff']=array('desc'=>'Staff','href'=>'staff.php','title'=>'Manage Staff');
+            $tabs['dashboard']=array('desc'=>lang('Dashboard'),'href'=>'logs.php','title'=>lang('admin_dashboard'));
+            $tabs['settings']=array('desc'=>lang('settings'),'href'=>'settings.php','title'=>lang('system_settings'));
+            $tabs['manage']=array('desc'=>lang('manage'),'href'=>'helptopics.php','title'=>lang('manage_options'));
+            $tabs['emails']=array('desc'=>lang('emails'),'href'=>'emails.php','title'=>lang('email_settings'));
+            $tabs['staff']=array('desc'=>lang('staff'),'href'=>'staff.php','title'=>lang('manage_staff'));
+            $tabs['language']=array('desc'=>lang('languages'),'href'=>'language.php','title'=>lang('manage_language'));
             $this->tabs=$tabs;
         }
 
@@ -190,38 +191,40 @@ function getSubMenus(){
             $subnav=array();
             switch(strtolower($k)){
                 case 'dashboard':
-                    $subnav[]=array('desc'=>'System&nbsp;Logs','href'=>'logs.php','iconclass'=>'logs');
+                    $subnav[]=array('desc'=>lang('system_logs'),'href'=>'logs.php','iconclass'=>'logs');
                     break;
                 case 'settings':
-                    $subnav[]=array('desc'=>'System&nbsp;Preferences','href'=>'settings.php?t=system','iconclass'=>'preferences');
-                    $subnav[]=array('desc'=>'Tickets','href'=>'settings.php?t=tickets','iconclass'=>'ticket-settings');
-                    $subnav[]=array('desc'=>'Emails','href'=>'settings.php?t=emails','iconclass'=>'email-settings');
-                    $subnav[]=array('desc'=>'Pages','href'=>'settings.php?t=pages','iconclass'=>'pages');
-                    $subnav[]=array('desc'=>'Knowledgebase','href'=>'settings.php?t=kb','iconclass'=>'kb-settings');
-                    $subnav[]=array('desc'=>'Autoresponder','href'=>'settings.php?t=autoresp','iconclass'=>'email-autoresponders');
-                    $subnav[]=array('desc'=>'Alerts&nbsp;&amp;&nbsp;Notices','href'=>'settings.php?t=alerts','iconclass'=>'alert-settings');
+                    $subnav[]=array('desc'=>lang('system_and_pref'),'href'=>'settings.php?t=system','iconclass'=>'preferences');
+                    $subnav[]=array('desc'=>lang('tickets'),'href'=>'settings.php?t=tickets','iconclass'=>'ticket-settings');
+                    $subnav[]=array('desc'=>lang('emails'),'href'=>'settings.php?t=emails','iconclass'=>'email-settings');
+                    $subnav[]=array('desc'=>lang('Knowledgebase'),'href'=>'settings.php?t=kb','iconclass'=>'kb-settings');
+                    $subnav[]=array('desc'=>lang('autoresponder'),'href'=>'settings.php?t=autoresp','iconclass'=>'email-autoresponders');
+                    $subnav[]=array('desc'=>lang('alerts_and_not'),'href'=>'settings.php?t=alerts','iconclass'=>'alert-settings');
                     break;
                 case 'manage':
-                    $subnav[]=array('desc'=>'Help&nbsp;Topics','href'=>'helptopics.php','iconclass'=>'helpTopics');
-                    $subnav[]=array('desc'=>'Ticket&nbsp;Filters','href'=>'filters.php',
-                                        'title'=>'Ticket&nbsp;Filters','iconclass'=>'ticketFilters');
-                    $subnav[]=array('desc'=>'SLA&nbsp;Plans','href'=>'slas.php','iconclass'=>'sla');
-                    $subnav[]=array('desc'=>'API&nbsp;Keys','href'=>'apikeys.php','iconclass'=>'api');
-                    $subnav[]=array('desc'=>'Site&nbsp;Pages', 'href'=>'pages.php','title'=>'Pages','iconclass'=>'pages');
+                    $subnav[]=array('desc'=>lang('help_topics'),'href'=>'helptopics.php','iconclass'=>'helpTopics');
+                    $subnav[]=array('desc'=>lang('tickets_filters'),'href'=>'filters.php',
+                                        'title'=>lang('tickets_filters'),'iconclass'=>'ticketFilters');
+                    $subnav[]=array('desc'=>lang('sla_plans'),'href'=>'slas.php','iconclass'=>'sla');
+                    $subnav[]=array('desc'=>lang('apy_keys'),'href'=>'apikeys.php','iconclass'=>'api');
                     break;
                 case 'emails':
-                    $subnav[]=array('desc'=>'Emails','href'=>'emails.php', 'title'=>'Email Addresses', 'iconclass'=>'emailSettings');
-                    $subnav[]=array('desc'=>'Banlist','href'=>'banlist.php',
-                                        'title'=>'Banned&nbsp;Emails','iconclass'=>'emailDiagnostic');
-                    $subnav[]=array('desc'=>'Templates','href'=>'templates.php','title'=>'Email Templates','iconclass'=>'emailTemplates');
-                    $subnav[]=array('desc'=>'Diagnostic','href'=>'emailtest.php', 'title'=>'Email Diagnostic', 'iconclass'=>'emailDiagnostic');
+                    $subnav[]=array('desc'=>lang('emails'),'href'=>'emails.php', 'title'=>lang('email_address'), 'iconclass'=>'emailSettings');
+                    $subnav[]=array('desc'=>lang('banlist'),'href'=>'banlist.php',
+                                        'title'=>lang('banned_emails'),'iconclass'=>'emailDiagnostic');
+                    $subnav[]=array('desc'=>lang('templates'),'href'=>'templates.php','title'=>lang('email_temp'),'iconclass'=>'emailTemplates');
+                    $subnav[]=array('desc'=>lang('diagnostic'),'href'=>'emailtest.php', 'title'=>lang('email_diagnostic'), 'iconclass'=>'emailDiagnostic');
                     break;
                 case 'staff':
-                    $subnav[]=array('desc'=>'Staff&nbsp;Members','href'=>'staff.php','iconclass'=>'users');
-                    $subnav[]=array('desc'=>'Teams','href'=>'teams.php','iconclass'=>'teams');
-                    $subnav[]=array('desc'=>'Groups','href'=>'groups.php','iconclass'=>'groups');
-                    $subnav[]=array('desc'=>'Departments','href'=>'departments.php','iconclass'=>'departments');
+                    $subnav[]=array('desc'=>lang('staff_and_member'),'href'=>'staff.php','iconclass'=>'users');
+                    $subnav[]=array('desc'=>lang('teams'),'href'=>'teams.php','iconclass'=>'teams');
+                    $subnav[]=array('desc'=>lang('groups'),'href'=>'groups.php','iconclass'=>'groups');
+                    $subnav[]=array('desc'=>lang('departments'),'href'=>'departments.php','iconclass'=>'departments');
+                    break;
+                case 'language':
+                    $subnav[]=array('desc'=>lang('manage_language'),'href'=>'language.php','iconclass'=>'users');
                     break;
+
             }
             if($subnav)
                 $submenus[$this->getPanel().'.'.strtolower($k)]=$subnav;
@@ -269,23 +272,23 @@ function getNavLinks(){
 
             $navs = array();
             $user = $this->user;
-            $navs['home']=array('desc'=>'Support&nbsp;Center&nbsp;Home','href'=>'index.php','title'=>'');
+            $navs['home']=array('desc'=>lang('support_center'),'href'=>'index.php','title'=>'');
             if($cfg && $cfg->isKnowledgebaseEnabled())
-                $navs['kb']=array('desc'=>'Knowledgebase','href'=>'kb/index.php','title'=>'');
+                $navs['kb']=array('desc'=>lang('Knowledgebase'),'href'=>'kb/index.php','title'=>'');
 
-            $navs['new']=array('desc'=>'Open&nbsp;New&nbsp;Ticket','href'=>'open.php','title'=>'');
+            $navs['new']=array('desc'=>lang('open_new_ticket'),'href'=>'open.php','title'=>'');
             if($user && $user->isValid()) {
                 if($cfg && $cfg->showRelatedTickets()) {
-                    $navs['tickets']=array('desc'=>sprintf('My&nbsp;Tickets&nbsp;(%d)',$user->getNumTickets()),
+                    $navs['tickets']=array('desc'=>sprintf(lang('my_tickets').'(%d)',$user->getNumTickets()),
                                            'href'=>'tickets.php',
-                                            'title'=>'Show all tickets');
+                                            'title'=>lang('show_all_tickets'));
                 } else {
-                    $navs['tickets']=array('desc'=>'View&nbsp;Ticket&nbsp;Thread',
+                    $navs['tickets']=array('desc'=>lang('ticket_thread'),
                                            'href'=>sprintf('tickets.php?id=%d',$user->getTicketID()),
-                                           'title'=>'View ticket status');
+                                           'title'=>lang('tickets_status'));
                 }
             } else {
-                $navs['status']=array('desc'=>'Check Ticket Status','href'=>'view.php','title'=>'');
+                $navs['status']=array('desc'=>lang('check_ticket_stat'),'href'=>'view.php','title'=>'');
             }
             $this->navs=$navs;
         }
diff --git a/include/class.osticket.php b/include/class.osticket.php
index a2d2205d..4c264705 100644
--- a/include/class.osticket.php
+++ b/include/class.osticket.php
@@ -20,6 +20,7 @@ class.osticket.php
 
 require_once(INCLUDE_DIR.'class.csrf.php'); //CSRF token class.
 require_once(INCLUDE_DIR.'class.migrater.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 define('LOG_WARN',LOG_WARNING);
 
@@ -110,9 +111,9 @@ function checkCSRFToken($name='') {
         if(isset($_SERVER['HTTP_X_CSRFTOKEN']) && $this->validateCSRFToken($_SERVER['HTTP_X_CSRFTOKEN']))
             return true;
 
-        $msg=sprintf('Invalid CSRF token [%s] on %s',
+        $msg=sprintf(lang('Invalid CSRF token').'[%s] '.lang('on').' %s',
                 ($_POST[$name].''.$_SERVER['HTTP_X_CSRFTOKEN']), THISPAGE);
-        $this->logWarning('Invalid CSRF Token '.$name, $msg, false);
+        $this->logWarning(lang('Invalid CSRF token').$name, $msg, false);
 
         return false;
     }
@@ -234,7 +235,7 @@ function alertAdmin($subject, $message, $log=false) {
         if($email) {
             $email->sendAlert($to, $subject, $message);
         } else {//no luck - try the system mail.
-            Mailer::sendmail($to, $subject, $message, sprintf('"osTicket Alerts"<%s>',$to));
+            Email::sendmail($to, $subject, $message, sprintf('"'.lang('osticket_alert').'"<%s>',$to));
         }
 
         //log the alert? Watch out for loops here.
diff --git a/include/class.pagenate.php b/include/class.pagenate.php
index 67cbc0e7..41657faa 100644
--- a/include/class.pagenate.php
+++ b/include/class.pagenate.php
@@ -13,6 +13,7 @@ class.format.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 class PageNate {
     
     var $start;
@@ -72,9 +73,9 @@ function showing() {
         } else {
             $to= $this->total;
         }
-        $html="&nbsp;Showing&nbsp;&nbsp;";
+        $html="&nbsp;".lang('showing')."&nbsp;&nbsp;";
         if ($this->total > 0) {
-            $html .= "$from - $to of " .$this->total;
+            $html .= "$from - $to ".lang('of')." " .$this->total;
         }else{
             $html .= " 0 ";
         }
diff --git a/include/class.pdf.php b/include/class.pdf.php
index ea658378..da186b11 100644
--- a/include/class.pdf.php
+++ b/include/class.pdf.php
@@ -18,6 +18,7 @@ class.pdf.php
 define('FPDF_DIR', THIS_DIR . 'fpdf/');
 define('FPDF_FONTPATH', FPDF_DIR . 'font/'); //fonts directory.
 require (FPDF_DIR . 'fpdf.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class Ticket2PDF extends FPDF
 {
@@ -97,9 +98,9 @@ function Footer() {
 		$this->SetY(-15);
         $this->Cell(0, 2, '', "T", 2, 'L');
 		$this->SetFont('Arial', 'I', 9);
-		$this->Cell(0, 7, 'Ticket #'.$this->getTicket()->getNumber().' printed by '.$thisstaff->getUserName().' on '.date('r'), 0, 0, 'L');
+		$this->Cell(0, 7, lang('ticket').' #'.$this->getTicket()->getNumber().' '.lang('printed_by').' '.$thisstaff->getUserName().' '.lang('on').' '.date('r'), 0, 0, 'L');
 		//$this->Cell(0,10,'Page '.($this->PageNo()-$this->pageOffset).' of {nb} '.$this->pageOffset.' '.$this->PageNo(),0,0,'R');
-		$this->Cell(0, 7, 'Page ' . ($this->PageNo() - $this->pageOffset), 0, 0, 'R');
+		$this->Cell(0, 7, lang('page').' '. ($this->PageNo() - $this->pageOffset), 0, 0, 'R');
 	}
 
     function Cell($w, $h=0, $txt='', $border=0, $ln=0, $align='', $fill=false, $link='') {
@@ -145,7 +146,7 @@ function _print() {
         $this->cMargin = 0;
         $this->SetFont('Arial', 'B', 11);
         $this->SetTextColor(10, 86, 142);
-        $this->Cell($w, 7,'Ticket #'.$ticket->getNumber(), 0, 0, 'L');
+        $this->Cell($w, 7,lang('ticket').' #'.$ticket->getNumber(), 0, 0, 'L');
         $this->Ln(7);
         $this->cMargin = 3;
         $this->SetTextColor(0);
@@ -153,35 +154,35 @@ function _print() {
         $this->SetFillColor(244, 250, 255);
         $this->SetX($this->lMargin);
         $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'Status', 1, 0, 'L', true);
+        $this->Cell($l, 7, lang('status'), 1, 0, 'L', true);
         $this->SetFont('');
         $this->Cell($c, 7, $ticket->getStatus(), 1, 0, 'L', true);
         $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'Name', 1, 0, 'L', true);
+        $this->Cell($l, 7, lang('name'), 1, 0, 'L', true);
         $this->SetFont('');
         $this->Cell($c, 7, $ticket->getName(), 1, 1, 'L', true);
         $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'Priority', 1, 0, 'L', true);
+        $this->Cell($l, 7, lang('priority'), 1, 0, 'L', true);
         $this->SetFont('');
         $this->Cell($c, 7, $ticket->getPriority(), 1, 0, 'L', true);
         $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'Email', 1, 0, 'L', true);
+        $this->Cell($l, 7, lang('email'), 1, 0, 'L', true);
         $this->SetFont('');
         $this->Cell($c, 7, $ticket->getEmail(), 1, 1, 'L', true);
         $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'Department', 1, 0, 'L', true);
+        $this->Cell($l, 7, lang('department'), 1, 0, 'L', true);
         $this->SetFont('');
         $this->Cell($c, 7, $ticket->getDeptName(), 1, 0, 'L', true);
         $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'Phone', 1, 0, 'L', true);
+        $this->Cell($l, 7, lang('phone'), 1, 0, 'L', true);
         $this->SetFont('');
         $this->Cell($c, 7, $ticket->getPhoneNumber(), 1, 1, 'L', true);
-        $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'Create Date', 1, 0, 'L', true);
+        $this->SetFont('Arial', 'B', 10);
+        $this->Cell($l, 7, lang('create_date'), 1, 0, 'L', true);
         $this->SetFont('');
         $this->Cell($c, 7, Format::db_datetime($ticket->getCreateDate()), 1, 0, 'L', true);
         $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'Source', 1, 0, 'L', true);
+        $this->Cell($l, 7, lang('source'), 1, 0, 'L', true);
         $this->SetFont('');
         $source = ucfirst($ticket->getSource());
         if($ticket->getIP())
@@ -191,46 +192,46 @@ function _print() {
 
         $this->SetFont('Arial', 'B', 11);
         if($ticket->isOpen()) {
-            $this->Cell($l, 7, 'Assigned To', 1, 0, 'L', true);
+            $this->Cell($l, 7, lang('Assigned_to'), 1, 0, 'L', true);
             $this->SetFont('');
             $this->Cell($c, 7, $ticket->isAssigned()?$ticket->getAssigned():' -- ', 1, 0, 'L', true);
         } else {
 
-            $closedby = 'unknown';
+            $closedby = lang('unknown');
             if(($staff = $ticket->getStaff()))
                 $closedby = $staff->getName();
 
-            $this->Cell($l, 7, 'Closed By', 1, 0, 'L', true);
+            $this->Cell($l, 7, lang('closed_by'), 1, 0, 'L', true);
             $this->SetFont('');
             $this->Cell($c, 7, $closedby, 1, 0, 'L', true);
         }
 
         $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'Help Topic', 1, 0, 'L', true);
+        $this->Cell($l, 7, lang('help_topic'), 1, 0, 'L', true);
         $this->SetFont('');
         $this->Cell($c, 7, $ticket->getHelpTopic(), 1, 1, 'L', true);
         $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'SLA Plan', 1, 0, 'L', true);
+        $this->Cell($l, 7, lang('sla_plan'), 1, 0, 'L', true);
         $this->SetFont('');
         $sla = $ticket->getSLA();
         $this->Cell($c, 7, $sla?$sla->getName():' -- ', 1, 0, 'L', true);
         $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'Last Response', 1, 0, 'L', true);
+        $this->Cell($l, 7, lang('last_response'), 1, 0, 'L', true);
         $this->SetFont('');
         $this->Cell($c, 7, Format::db_datetime($ticket->getLastRespDate()), 1, 1, 'L', true);
         $this->SetFont('Arial', 'B', 11);
         if($ticket->isOpen()) {
-            $this->Cell($l, 7, 'Due Date', 1, 0, 'L', true);
+            $this->Cell($l, 7, lang('due_date'), 1, 0, 'L', true);
             $this->SetFont('');
             $this->Cell($c, 7, Format::db_datetime($ticket->getEstDueDate()), 1, 0, 'L', true);
         } else {
-            $this->Cell($l, 7, 'Close Date', 1, 0, 'L', true);
+            $this->Cell($l, 7, lang('close_date'), 1, 0, 'L', true);
             $this->SetFont('');
             $this->Cell($c, 7, Format::db_datetime($ticket->getCloseDate()), 1, 0, 'L', true);
         }
 
         $this->SetFont('Arial', 'B', 11);
-        $this->Cell($l, 7, 'Last Message', 1, 0, 'L', true);
+        $this->Cell($l, 7, lang('last_mesage'), 1, 0, 'L', true);
         $this->SetFont('');
         $this->Cell($c, 7, Format::db_datetime($ticket->getLastMsgDate()), 1, 1, 'L', true);
         $this->Ln(5);
@@ -246,9 +247,10 @@ function _print() {
         //Table header colors (RGB)
         $colors = array('M'=>array(195, 217, 255),
                         'R'=>array(255, 224, 179),
-                        'N'=>array(250, 250, 210));
+                        'N'=>array(250, 250, 210),
+                        'P'=>array(190, 255, 198));
         //Get ticket thread
-        $types = array('M', 'R');
+        $types = array('M', 'R', 'P');
         if($this->includenotes)
             $types[] = 'N';
 
@@ -271,7 +273,7 @@ function _print() {
                     foreach($attachments as $attachment)
                         $files[]= $attachment['name'];
 
-                    $text.="\nFiles Attached: [".implode(', ',$files)."]\n";
+                    $text.="\n".lang('files_attached').": [".implode(', ',$files)."]\n";
                 }
                 $this->WriteText($w*2, $text, 1);
                 $this->Ln(5);
diff --git a/include/class.setup.php b/include/class.setup.php
index 4b73c257..4bac719e 100644
--- a/include/class.setup.php
+++ b/include/class.setup.php
@@ -13,7 +13,7 @@ class.setup.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
-
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 Class SetupWizard {
 
     //Mimimum requirements
@@ -37,7 +37,7 @@ function SetupWizard(){
     function load_sql_file($file, $prefix, $abort=true, $debug=false) {
 
         if(!file_exists($file) || !($schema=file_get_contents($file)))
-            return $this->abort('Error accessing SQL file '.basename($file), $debug);
+            return $this->abort(lang('error_accesing').' '.basename($file), $debug);
 
         return $this->load_sql($schema, $prefix, $abort, $debug);
     }
diff --git a/include/class.sla.php b/include/class.sla.php
index 59f32047..eb001957 100644
--- a/include/class.sla.php
+++ b/include/class.sla.php
@@ -13,6 +13,7 @@ class.sla.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 class SLA {
 
     var $id;
@@ -162,14 +163,14 @@ function save($id,$vars,&$errors) {
 
 
         if(!$vars['grace_period'])
-            $errors['grace_period']='Grace period required';
+            $errors['grace_period']=lang('grace_period_req');
         elseif(!is_numeric($vars['grace_period']))
-            $errors['grace_period']='Numeric value required (in hours)';
-
+            $errors['grace_period']=lang('number_value_req');
+            
         if(!$vars['name'])
-            $errors['name']='Name required';
+            $errors['name']=lang('name_required');
         elseif(($sid=SLA::getIdByName($vars['name'])) && $sid!=$id)
-            $errors['name']='Name already exists';
+            $errors['name']=lang('name_exist');
 
         if($errors) return false;
 
@@ -186,13 +187,13 @@ function save($id,$vars,&$errors) {
             if(db_query($sql))
                 return true;
 
-            $errors['err']='Unable to update SLA. Internal error occurred';
+            $errors['err']=lang('unable_update_sla');
         }else{
             $sql='INSERT INTO '.SLA_TABLE.' SET '.$sql.',created=NOW() ';
             if(db_query($sql) && ($id=db_insert_id()))
                 return $id;
 
-            $errors['err']='Unable to add SLA. Internal error';
+            $errors['err']=lang('unable_add_sla');
         }
 
         return false;
diff --git a/include/class.staff.php b/include/class.staff.php
index c434d3d1..15a1c9f7 100644
--- a/include/class.staff.php
+++ b/include/class.staff.php
@@ -19,6 +19,7 @@ class.staff.php
 include_once(INCLUDE_DIR.'class.team.php');
 include_once(INCLUDE_DIR.'class.group.php');
 include_once(INCLUDE_DIR.'class.passwd.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class Staff {
 
@@ -409,59 +410,59 @@ function updateProfile($vars, &$errors) {
         $vars['signature']=Format::striptags($vars['signature']);
 
         if($this->getId()!=$vars['id'])
-            $errors['err']='Internal Error';
+            $errors['err']=lang('internal_error');
 
         if(!$vars['firstname'])
-            $errors['firstname']='First name required';
-
+            $errors['firstname']=lang('first_name_requir');
+        
         if(!$vars['lastname'])
-            $errors['lastname']='Last name required';
+            $errors['lastname']=lang('last_name_requir');
 
         if(!$vars['email'] || !Validator::is_email($vars['email']))
-            $errors['email']='Valid email required';
+            $errors['email']=lang('valid_email_requir');
         elseif(Email::getIdByEmail($vars['email']))
-            $errors['email']='Already in-use as system email';
+            $errors['email']=lang('already_in_use');
         elseif(($uid=Staff::getIdByEmail($vars['email'])) && $uid!=$this->getId())
-            $errors['email']='Email already in-use by another staff member';
+            $errors['email']=lang('email_use_by_staff');
 
         if($vars['phone'] && !Validator::is_phone($vars['phone']))
-            $errors['phone']='Valid number required';
+            $errors['phone']=lang('valid_number_requir');
 
         if($vars['mobile'] && !Validator::is_phone($vars['mobile']))
-            $errors['mobile']='Valid number required';
+            $errors['mobile']=lang('valid_number_requir');
 
         if($vars['passwd1'] || $vars['passwd2'] || $vars['cpasswd']) {
 
             if(!$vars['passwd1'])
-                $errors['passwd1']='New password required';
+                $errors['passwd1']=lang('new_pass_required');
             elseif($vars['passwd1'] && strlen($vars['passwd1'])<6)
-                $errors['passwd1']='Must be at least 6 characters';
+                $errors['passwd1']=lang('most_have_six_char');
             elseif($vars['passwd1'] && strcmp($vars['passwd1'], $vars['passwd2']))
-                $errors['passwd2']='Password(s) do not match';
+                $errors['passwd2']=lang('pass_not_match');
 
             if (($rtoken = $_SESSION['_staff']['reset-token'])) {
                 $_config = new Config('pwreset');
                 if ($_config->get($rtoken) != $this->getId())
                     $errors['err'] =
-                        'Invalid reset token. Logout and try again';
+                        lang('Invalid reset token. Logout and try again');
                 elseif (!($ts = $_config->lastModified($rtoken))
                         && ($cfg->getPwResetWindow() < (time() - strtotime($ts))))
                     $errors['err'] =
-                        'Invalid reset token. Logout and try again';
+                        lang('Invalid reset token. Logout and try again');
             }
             elseif(!$vars['cpasswd'])
-                $errors['cpasswd']='Current password required';
+                $errors['cpasswd']=lang('current_pass_reqir');
             elseif(!$this->cmp_passwd($vars['cpasswd']))
-                $errors['cpasswd']='Invalid current password!';
+                $errors['cpasswd']=lang('invalid_current_pass');
             elseif(!strcasecmp($vars['passwd1'], $vars['cpasswd']))
-                $errors['passwd1']='New password MUST be different from the current password!';
+                $errors['passwd1']=lang('pass_different');
         }
 
         if(!$vars['timezone_id'])
-            $errors['timezone_id']='Time zone required';
+            $errors['timezone_id']=lang('time_zone_requir');
 
         if($vars['default_signature_type']=='mine' && !$vars['signature'])
-            $errors['default_signature_type'] = "You don't have a signature";
+            $errors['default_signature_type'] = lang('dont_have_signature');
 
         if($errors) return false;
 
@@ -601,7 +602,7 @@ function login($username, $passwd, &$errors, $strike=true) {
 
         if($_SESSION['_staff']['laststrike']) {
             if((time()-$_SESSION['_staff']['laststrike'])<$cfg->getStaffLoginTimeout()) {
-                $errors['err']='Max. failed login attempts reached';
+                $errors['err']=lang('max_fail_login');
                 $_SESSION['_staff']['laststrike'] = time(); //reset timer.
             } else { //Timeout is over.
                 //Reset the counter for next round of attempts after the timeout.
@@ -611,8 +612,7 @@ function login($username, $passwd, &$errors, $strike=true) {
         }
 
         if(!$username || !$passwd || is_numeric($username))
-            $errors['err'] = 'Username and password required';
-
+            $errors['err'] = lang('user_and_pass_requir');
         if($errors) return false;
 
         if(($user=new StaffSession(trim($username))) && $user->getId() && $user->check_passwd($passwd)) {
@@ -630,7 +630,7 @@ function login($username, $passwd, &$errors, $strike=true) {
         //If we get to this point we know the login failed.
         $_SESSION['_staff']['strikes']+=1;
         if(!$errors && $_SESSION['_staff']['strikes']>$cfg->getStaffMaxLogins()) {
-            $errors['err']='Forgot your login info? Contact Admin.';
+            $errors['err']=lang('Forgot your login info? Contact Admin.');
             $_SESSION['_staff']['laststrike']=time();
             $alert='Excessive login attempts by a staff member?'."\n".
                    'Username: '.$username."\n".'IP: '.$_SERVER['REMOTE_ADDR']."\n".'TIME: '.date('M j, Y, g:i a T')."\n\n".
@@ -738,48 +738,48 @@ function save($id, $vars, &$errors) {
             $errors['err']='Internal Error';
 
         if(!$vars['firstname'])
-            $errors['firstname']='First name required';
+            $errors['firstname']=lang('first_name_requir');
         if(!$vars['lastname'])
-            $errors['lastname']='Last name required';
+            $errors['lastname']=lang('last_name_requir');
 
         $error = '';
         if(!$vars['username'] || !Validator::is_username($vars['username'], $error))
             $errors['username']=($error) ? $error : 'Username required';
         elseif(($uid=Staff::getIdByUsername($vars['username'])) && $uid!=$id)
-            $errors['username']='Username already in use';
+            $errors['username']=lang('Username_in_use');
 
         if(!$vars['email'] || !Validator::is_email($vars['email']))
-            $errors['email']='Valid email required';
+            $errors['email']=lang('valid_email_requir');
         elseif(Email::getIdByEmail($vars['email']))
-            $errors['email']='Already in-use system email';
+            $errors['email']=lang('system_email_in_use');
         elseif(($uid=Staff::getIdByEmail($vars['email'])) && $uid!=$id)
-            $errors['email']='Email already in use by another staff member';
+            $errors['email']=lang('email_use_by_staff');
 
         if($vars['phone'] && !Validator::is_phone($vars['phone']))
-            $errors['phone']='Valid number required';
+            $errors['phone']=lang('valid_number_requir');
 
         if($vars['mobile'] && !Validator::is_phone($vars['mobile']))
-            $errors['mobile']='Valid number required';
+            $errors['mobile']=lang('valid_number_requir');
 
         if($vars['passwd1'] || $vars['passwd2'] || !$id) {
             if(!$vars['passwd1'] && !$id) {
-                $errors['passwd1']='Temp. password required';
+                $errors['passwd1']=lang('temp_pass_requir');
                 $errors['temppasswd']='Required';
             } elseif($vars['passwd1'] && strlen($vars['passwd1'])<6) {
-                $errors['passwd1']='Must be at least 6 characters';
+                $errors['passwd1']=lang('most_have_six_char');
             } elseif($vars['passwd1'] && strcmp($vars['passwd1'], $vars['passwd2'])) {
-                $errors['passwd2']='Password(s) do not match';
+                $errors['passwd2']=lang('pass_not_match');
             }
         }
 
         if(!$vars['dept_id'])
-            $errors['dept_id']='Department required';
-
+            $errors['dept_id']=lang('department_requir');
+            
         if(!$vars['group_id'])
-            $errors['group_id']='Group required';
+            $errors['group_id']=lang('group_required');
 
         if(!$vars['timezone_id'])
-            $errors['timezone_id']='Time zone required';
+            $errors['timezone_id']=lang('time_zone_requir');
 
         if($errors) return false;
 
@@ -815,14 +815,14 @@ function save($id, $vars, &$errors) {
             $sql='UPDATE '.STAFF_TABLE.' '.$sql.' WHERE staff_id='.db_input($id);
             if(db_query($sql) && db_affected_rows())
                 return true;
-
-            $errors['err']='Unable to update the user. Internal error occurred';
+                
+            $errors['err']=lang('unable_update_user');
         } else {
             $sql='INSERT INTO '.STAFF_TABLE.' '.$sql.', created=NOW()';
             if(db_query($sql) && ($uid=db_insert_id()))
                 return $uid;
-
-            $errors['err']='Unable to create user. Internal error';
+                
+            $errors['err']=lang('unable_create_user');
         }
 
         return false;
diff --git a/include/class.team.php b/include/class.team.php
index 3babfd32..2232628f 100644
--- a/include/class.team.php
+++ b/include/class.team.php
@@ -13,7 +13,7 @@ class.team.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
-
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 class Team {
 
     var $id;
@@ -223,14 +223,14 @@ function create($vars, &$errors) {
     function save($id, $vars, &$errors) {
 
         if($id && $vars['id']!=$id)
-            $errors['err']='Missing or invalid team';
+            $errors['err']=lang('missing_team');
             
         if(!$vars['name']) {
-            $errors['name']='Team name required';
+            $errors['name']=lang('team_name_req');
         } elseif(strlen($vars['name'])<3) {
-            $errors['name']='Team name must be at least 3 chars.';
+            $errors['name']=lang('at_least_team_chars');
         } elseif(($tid=Team::getIdByName($vars['name'])) && $tid!=$id) {
-            $errors['name']='Team name already exists';
+            $errors['name']=lang('team_already_exist');
         }
         
         if($errors) return false;
@@ -245,13 +245,13 @@ function save($id, $vars, &$errors) {
             if(db_query($sql) && db_affected_rows())
                 return true;
                     
-            $errors['err']='Unable to update the team. Internal error';
+            $errors['err']=lang('cant_update_team');
         } else {
             $sql='INSERT INTO '.TEAM_TABLE.' '.$sql.',created=NOW()';
             if(db_query($sql) && ($id=db_insert_id()))
                 return $id;
                 
-            $errors['err']='Unable to create the team. Internal error';
+            $errors['err']=lang('cant_create_team');
         }
         
         return false;
diff --git a/include/class.template.php b/include/class.template.php
index fd068d7a..ed86bd6b 100644
--- a/include/class.template.php
+++ b/include/class.template.php
@@ -14,54 +14,59 @@ class.template.php
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require_once INCLUDE_DIR.'class.yaml.php';
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class EmailTemplateGroup {
 
     var $id;
     var $ht;
     var $_templates;
-    var $all_names=array(
+
+    function all_names()
+    {
+        return $all_names=array(
         'ticket.autoresp'=>array(
-            'name'=>'New Ticket Auto-response',
-            'desc'=>'Autoresponse sent to user, if enabled, on new ticket.'),
+            'name'=>lang('tic_auto_response'),
+            'desc'=>lang('auto_resp_sent')),
         'ticket.autoreply'=>array(
-            'name'=>'New Ticket Auto-reply',
-            'desc'=>'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response.'),
+            'name'=>lang('new_ticket_reply'),
+            'desc'=>lang('cant_auto_sent')),
         'message.autoresp'=>array(
-            'name'=>'New Message Auto-response',
-            'desc'=>'Confirmation sent to user when a new message is appended to an existing ticket.'),
+            'name'=>lang('mess_auto_resp'),
+            'desc'=>lang('confirm_sent')),
         'ticket.notice'=>array(
-            'name'=>'New Ticket Notice',
-            'desc'=>'Notice sent to user, if enabled, on new ticket created by staff on their behalf (e.g phone calls).'),
+            'name'=>lang('new_ticket_notice'),
+            'desc'=>lang('notice_sent_user')),
         'ticket.overlimit'=>array(
-            'name'=>'Over Limit Notice',
-            'desc'=>'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.'),
+            'name'=>lang('over_limit_not'),
+            'desc'=>lang('one_time_notice')),
         'ticket.reply'=>array(
-            'name'=>'Response/Reply Template',
-            'desc'=>'Template used on ticket response/reply'),
+            'name'=>lang('response_temp'),
+            'desc'=>lang('temp_in_ticket_r')),
         'ticket.alert'=>array(
-            'name'=>'New Ticket Alert',
-            'desc'=>'Alert sent to staff, if enabled, on new ticket.'),
+            'name'=>lang('new_ticket_alert'),
+            'desc'=>lang('alert_sent_staff')),
         'message.alert'=>array(
-            'name'=>'New Message Alert',
-            'desc'=>'Alert sent to staff, if enabled, when user replies to an existing ticket.'),
+            'name'=>lang('new_message_alert'),
+            'desc'=>lang('alert_staff_enab')),
         'note.alert'=>array(
-            'name'=>'Internal Note Alert',
-            'desc'=>'Alert sent to selected staff, if enabled, on new internal note.'),
+            'name'=>lang('intern_note_alert'),
+            'desc'=>lang('alert_sl_staff')),
         'assigned.alert'=>array(
-            'name'=>'Ticket Assignment Alert',
-            'desc'=>'Alert sent to staff on ticket assignment.'),
+            'name'=>lang('ticket_assig_alert'),
+            'desc'=>lang('alert_to_staff')),
         'transfer.alert'=>array(
-            'name'=>'Ticket Transfer Alert',
-            'desc'=>'Alert sent to staff on ticket transfer.'),
+            'name'=>lang('ticket_transfer'),
+            'desc'=>lang('alert_ticket_trans')),
         'ticket.overdue'=>array(
-            'name'=>'Overdue Ticket Alert',
-            'desc'=>'Alert sent to staff on stale or overdue tickets.'),
+            'name'=>lang('overdue_ticket'),
+            'desc'=>lang('alert_on_overdue')),
         'staff.pwreset' => array(
-            'name' => 'Staff Password Reset',
-            'desc' => 'Notice sent to staff with the password reset link.',
+            'name' => lang('staff_reset_pass'),
+            'desc' => lang('pass_reset_link'),
             'default' => 'templates/staff.pwreset.txt'),
         );
+    }
 
     function EmailTemplateGroup($id){
         $this->id=0;
@@ -140,7 +145,8 @@ function setStatus($status){
     }
 
     function getTemplateDescription($name) {
-        return $this->all_names[$name];
+        $names = $this->all_names();
+        return $names[$name];
     }
 
     function getMsgTemplate($name) {
@@ -157,10 +163,13 @@ function getMsgTemplate($name) {
     }
 
     function getTemplates() {
+        $lang = getDefaultLanguage(true);
+
         if (!$this->_tempates) {
             $this->_templates = array();
             $sql = 'SELECT id, code_name FROM '.EMAIL_TEMPLATE_TABLE
                 .' WHERE tpl_id='.db_input($this->getId())
+                .' AND lang="'.$lang.'" '
                 .' ORDER BY code_name';
             $res = db_query($sql);
             while (list($id, $cn)=db_fetch_row($res))
@@ -170,7 +179,7 @@ function getTemplates() {
     }
 
     function getUndefinedTemplateNames() {
-        $list = $this->all_names;
+        $list = $this->all_names();
         foreach ($this->getTemplates() as $cn=>$tpl)
             unset($list[$cn]);
         return $list;
@@ -224,11 +233,11 @@ function getAssignedAlertMsgTemplate() {
     function getOverdueAlertMsgTemplate() {
         return $this->getMsgTemplate('ticket.overdue');
     }
-
+    
     function update($vars,&$errors) {
 
         if(!$vars['isactive'] && $this->isInUse())
-            $errors['isactive']='Template in use cannot be disabled!';
+            $errors['isactive']=lang('template_cant_disabled');
 
         if(!$this->save($this->getId(),$vars,$errors))
             return false;
@@ -291,15 +300,15 @@ function save($id, $vars, &$errors) {
         $vars['name']=Format::striptags(trim($vars['name']));
 
         if($id && $id!=$vars['tpl_id'])
-            $errors['err']='Internal error. Try again';
+            $errors['err']=lang('internal_error_try');
 
         if(!$vars['name'])
-            $errors['name']='Name required';
+            $errors['name']=lang('name_required');
         elseif(($tid=EmailTemplateGroup::getIdByName($vars['name'])) && $tid!=$id)
-            $errors['name']='Template name already exists';
+            $errors['name']=lang('temp_exist');
 
         if(!$id && (!$vars['tpl_id'] || !($tpl=EmailTemplateGroup::lookup($vars['tpl_id']))))
-            $errors['tpl_id']='Selection required';
+            $errors['tpl_id']=lang('selection_requir');
 
         if($errors) return false;
 
@@ -313,14 +322,14 @@ function save($id, $vars, &$errors) {
             if(db_query($sql))
                 return true;
 
-            $errors['err']='Unable to update the template. Internal error occurred';
+            $errors['err']=lang('inter_error_temp');
 
         } elseif($tpl && ($info=$tpl->getInfo())) {
 
             $sql='INSERT INTO '.EMAIL_TEMPLATE_GRP_TABLE
                 .' SET created=NOW(), '.$sql;
             if(!db_query($sql) || !($new_id=db_insert_id())) {
-                $errors['err']='Unable to create template. Internal error';
+                $errors['err']=lang('unable_cr_temp');
                 return false;
             }
 
@@ -424,16 +433,16 @@ function update($vars, &$errors) {
 
     function save($id, $vars, &$errors) {
         if(!$vars['subj'])
-            $errors['subj']='Message subject required';
+            $errors['subj']=lang('message_subject_req');
 
         if(!$vars['body'])
-            $errors['body']='Message body required';
+            $errors['body']=lang('message_body_req');
 
         if (!$id) {
             if (!$vars['tpl_id'])
-                $errors['tpl_id']='Template group required';
+                $errors['tpl_id']=lang('template_cant_disabled');
             if (!$vars['code_name'])
-                $errprs['code_name']='Code name required';
+                $errprs['code_name']=lang('code_name_required');
         }
 
         if ($errors)
@@ -467,8 +476,10 @@ function add($vars, &$errors) {
     }
 
     function lookupByName($tpl_id, $name, $group=null) {
+        $lang = getDefaultLanguage(true);
         $sql = 'SELECT id FROM '.EMAIL_TEMPLATE_TABLE
             .' WHERE tpl_id='.db_input($tpl_id)
+            .' AND lang="'.$lang.'" '
             .' AND code_name='.db_input($name);
         if (($res=db_query($sql)) && ($id=db_result($res)))
             return self::lookup($id, $group);
@@ -494,7 +505,7 @@ function fromInitialData($name, $group=null) {
             return $templ;
         }
         raise_error("$lang/templates/$name.yaml: "
-            . 'Email templates must define both "subject" and "body" parts of the template',
+            . lang('temp_def_sub_body'),
             'InitialDataError');
         return false;
     }
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 5a0a9e85..42d84d71 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -30,6 +30,7 @@ class.ticket.php
 include_once(INCLUDE_DIR.'class.priority.php');
 include_once(INCLUDE_DIR.'class.sla.php');
 include_once(INCLUDE_DIR.'class.canned.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class Ticket {
 
@@ -287,7 +288,6 @@ function getHashtable() {
     }
 
     function getUpdateInfo() {
-        global $cfg;
 
         $info=array('name'  =>  $this->getName(),
                     'email' =>  $this->getEmail(),
@@ -298,10 +298,7 @@ function getUpdateInfo() {
                     'topicId'   =>  $this->getTopicId(),
                     'priorityId'    =>  $this->getPriorityId(),
                     'slaId' =>  $this->getSLAId(),
-                    'duedate'   =>  $this->getDueDate()
-                        ? Format::userdate($cfg->getDateFormat(),
-                            Misc::db2gmtime($this->getDueDate()))
-                        :'',
+                    'duedate'   =>  $this->getDueDate()?(Format::userdate('m/d/Y', Misc::db2gmtime($this->getDueDate()))):'',
                     'time'  =>  $this->getDueDate()?(Format::userdate('G:i', Misc::db2gmtime($this->getDueDate()))):'',
                     );
 
@@ -690,7 +687,7 @@ function setAnsweredState($isanswered) {
 
     //Close the ticket
     function close() {
-        global $thisstaff;
+        global $thisstaff,$cfg;
 
         $sql='UPDATE '.TICKET_TABLE.' SET closed=NOW(),isoverdue=0, duedate=NULL, updated=NOW(), status='.db_input('closed');
         if($thisstaff) //Give the closing  staff credit.
@@ -707,6 +704,7 @@ function close() {
         return true;
     }
 
+
     //set status to open on a closed ticket.
     function reopen($isanswered=0) {
 
@@ -741,9 +739,7 @@ function onNewTicket($message, $autorespond=true, $alertstaff=true) {
         if(!$dept || !($email=$dept->getAutoRespEmail()))
             $email =$cfg->getDefaultEmail();
 
-        $options = array(
-            'inreplyto'=>$message->getEmailMessageId(),
-            'references'=>$message->getEmailReferences());
+        $options = array('references'=>$message->getEmailMessageId());
 
         //Send auto response - if enabled.
         if($autorespond && $email && $cfg->autoRespONNewTicket()
@@ -808,8 +804,8 @@ function onOpenLimit($sendNotice=true) {
         global $ost, $cfg;
 
         //Log the limit notice as a warning for admin.
-        $msg=sprintf('Max open tickets (%d) reached  for %s ', $cfg->getMaxOpenTickets(), $this->getEmail());
-        $ost->logWarning('Max. Open Tickets Limit ('.$this->getEmail().')', $msg);
+        $msg=sprintf(lang('maximum_open_tick').' (%d) '.lang('reached_for').' %s ', $cfg->getMaxOpenTickets(), $this->getEmail());
+        $ost->logWarning(lang('max_open_tick_l').' ('.$this->getEmail().')', $msg);
 
         if(!$sendNotice || !$cfg->sendOverLimitNotice()) return true;
 
@@ -833,11 +829,11 @@ function onOpenLimit($sendNotice=true) {
         $client= $this->getClient();
 
         //Alert admin...this might be spammy (no option to disable)...but it is helpful..I think.
-        $alert='Max. open tickets reached for '.$this->getEmail()."\n"
-              .'Open ticket: '.$client->getNumOpenTickets()."\n"
-              .'Max Allowed: '.$cfg->getMaxOpenTickets()."\n\nNotice sent to the user.";
+        $alert=lang('max_open_t_reach').' '.$this->getEmail()."\n"
+              .lang('open_ticket').': '.$client->getNumOpenTickets()."\n"
+              .lang('max_allowed').': '.$cfg->getMaxOpenTickets()."\n\n".lang('notice_to_user');
 
-        $ost->alertAdmin('Overlimit Notice', $alert);
+        $ost->alertAdmin(lang('overlimit_notice'), $alert);
 
         return true;
     }
@@ -892,9 +888,7 @@ function onMessage($autorespond=true, $message=null) {
 
             if (!$message)
                 $message = $this->getLastMessage();
-            $options = array(
-                'inreplyto'=>$message->getEmailMessageId(),
-                'references'=>$message->getEmailReferences());
+            $options = array('references' => $message->getEmailMessageId());
             $email->sendAutoReply($this->getEmail(), $msg['subj'], $msg['body'],
                 null, $options);
         }
@@ -910,12 +904,11 @@ function onAssign($assignee, $comments, $alert=true) {
 
         $this->reload();
 
-        $comments = $comments?$comments:'Ticket assignment';
-        $assigner = $thisstaff?$thisstaff:'SYSTEM (Auto Assignment)';
+        $comments = $comments?$comments:lang('ticket_assign');
+        $assigner = $thisstaff?$thisstaff:lang('system_auto_ass');
 
         //Log an internal note - no alerts on the internal note.
-        $note = $this->logNote('Ticket Assigned to '.$assignee->getName(),
-            $comments, $assigner, false);
+        $note = $this->logNote(lang('ticket_assign_to').' '.$assignee->getName(), $comments, $assigner, false);
 
         //See if we need to send alerts
         if(!$alert || !$cfg->alertONAssignment()) return true; //No alerts!
@@ -953,9 +946,7 @@ function onAssign($assignee, $comments, $alert=true) {
 
             //Send the alerts.
             $sentlist=array();
-            $options = array(
-                'inreplyto'=>$note->getEmailMessageId(),
-                'references'=>$note->getEmailReferences());
+            $options = array('references' => $note->getEmailMessageId());
             foreach( $recipients as $k=>$staff) {
                 if(!is_object($staff) || !$staff->isAvailable() || in_array($staff->getEmail(), $sentlist)) continue;
                 $alert = str_replace('%{recipient}', $staff->getFirstName(), $msg['body']);
@@ -1046,6 +1037,13 @@ function getVar($tag) {
                 return sprintf('%s/view.php?t=%s&e=%s&a=%s',
                         $cfg->getBaseUrl(), $this->getNumber(), $this->getEmail(), $this->getAuthToken());
                 break;
+            case 'client_link_ticket':
+                return sprintf('%s/view.php?t=%s&e=%s&a=%s&login=true',
+                        $cfg->getBaseUrl(), $this->getNumber(), $this->getEmail(), $this->getAuthToken());
+
+                /*return sprintf('%s/tickets.php?id=%s',
+                        $cfg->getBaseUrl(), $this->getNumber());*/
+                break;
             case 'staff_link':
                 return sprintf('%s/scp/tickets.php?id=%d', $cfg->getBaseUrl(), $this->getId());
                 break;
@@ -1164,7 +1162,7 @@ function transfer($deptId, $comments, $alert = true) {
             $this->selectSLAId();
 
         /*** log the transfer comments as internal note - with alerts disabled - ***/
-        $title='Ticket transfered from '.$currentDept.' to '.$this->getDeptName();
+        $title=lang('ticket_trans_from').' '.$currentDept.' to '.$this->getDeptName();
         $comments=$comments?$comments:$title;
         $note = $this->logNote($title, $comments, $thisstaff, false);
 
@@ -1206,9 +1204,7 @@ function transfer($deptId, $comments, $alert = true) {
                 $recipients[]= $manager;
 
             $sentlist=array();
-            $options = array(
-                'inreplyto'=>$note->getEmailMessageId(),
-                'references'=>$note->getEmailReferences());
+            $options = array('references' => $note->getEmailMessageId());
             foreach( $recipients as $k=>$staff) {
                 if(!is_object($staff) || !$staff->isAvailable() || in_array($staff->getEmail(), $sentlist)) continue;
                 $alert = str_replace('%{recipient}', $staff->getFirstName(), $msg['body']);
@@ -1305,9 +1301,8 @@ function postMessage($vars, $origin='', $alerts=true) {
         //Strip quoted reply...on emailed replies
         if(!strcasecmp($origin, 'Email')
                 && $cfg->stripQuotedReply()
-                && ($tag=$cfg->getReplySeparator())
-                && strpos($vars['message'], $tag))
-            if((list($msg) = explode($tag, $vars['message'], 2)) && trim($msg))
+                && ($tag=$cfg->getReplySeparator()) && strpos($vars['message'], $tag))
+            if(list($msg) = split($tag, $vars['message']))
                 $vars['message'] = $msg;
 
         if(isset($vars['ip']))
@@ -1358,9 +1353,7 @@ function postMessage($vars, $origin='', $alerts=true) {
                 $recipients[]=$manager;
 
             $sentlist=array(); //I know it sucks...but..it works.
-            $options = array(
-                'inreplyto'=>$message->getEmailMessageId(),
-                'references'=>$message->getEmailReferences());
+            $options = array('references'=>$message->getEmailMessageId());
             foreach( $recipients as $k=>$staff) {
                 if(!$staff || !$staff->getEmail() || !$staff->isAvailable() || in_array($staff->getEmail(), $sentlist)) continue;
                 $alert = str_replace('%{recipient}', $staff->getFirstName(), $msg['body']);
@@ -1418,9 +1411,7 @@ function postCannedReply($canned, $msgId, $alert=true) {
                 $msg['body'] ="\n$tag\n\n".$msg['body'];
 
             $attachments =($cfg->emailAttachments() && $files)?$response->getAttachments():array();
-            $options = array(
-                'inreplyto'=>$response->getEmailMessageId(),
-                'references'=>$response->getEmailReferences());
+            $options = array('references' => $response->getEmailMessageId());
             $email->sendAutoReply($this->getEmail(), $msg['subj'], $msg['body'], $attachments,
                 $options);
         }
@@ -1477,12 +1468,9 @@ function postReply($vars, &$errors, $alert = true) {
 
             //Set attachments if emailing.
             $attachments = $cfg->emailAttachments()?$response->getAttachments():array();
-            $options = array(
-                'inreplyto' => $response->getEmailMessageId(),
-                'references' => $response->getEmailReferences());
+            $options = array('references' => $response->getEmailMessageId());
             //TODO: setup  5 param (options... e.g mid trackable on replies)
-            $email->send($this->getEmail(), $msg['subj'], $msg['body'], $attachments,
-                $options);
+            $email->send($this->getEmail(), $msg['subj'], $msg['body'], $attachments,$options);
         }
 
         return $response;
@@ -1591,9 +1579,7 @@ function postNote($vars, &$errors, $poster, $alert=true) {
                 $recipients[]=$dept->getManager();
 
             $attachments = $note->getAttachments();
-            $options = array(
-                'inreplyto'=>$note->getEmailMessageId(),
-                'references'=>$note->getEmailReferences());
+            $options = array('references' => $note->getEmailMessageId());
             $sentlist=array();
             foreach( $recipients as $k=>$staff) {
                 if(!is_object($staff)
@@ -1641,37 +1627,37 @@ function update($vars, &$errors) {
             return false;
 
         $fields=array();
-        $fields['name']     = array('type'=>'string',   'required'=>1, 'error'=>'Name required');
-        $fields['email']    = array('type'=>'email',    'required'=>1, 'error'=>'Valid email required');
-        $fields['subject']  = array('type'=>'string',   'required'=>1, 'error'=>'Subject required');
-        $fields['topicId']  = array('type'=>'int',      'required'=>1, 'error'=>'Help topic required');
-        $fields['priorityId'] = array('type'=>'int',    'required'=>1, 'error'=>'Priority required');
-        $fields['slaId']    = array('type'=>'int',      'required'=>0, 'error'=>'Select SLA');
-        $fields['phone']    = array('type'=>'phone',    'required'=>0, 'error'=>'Valid phone # required');
-        $fields['duedate']  = array('type'=>'date',     'required'=>0, 'error'=>'Invalid date - must be MM/DD/YY');
+        $fields['name']     = array('type'=>'string',   'required'=>1, 'error'=>lang('name_required'));
+        $fields['email']    = array('type'=>'email',    'required'=>1, 'error'=>lang('valid_email_requir'));
+        $fields['subject']  = array('type'=>'string',   'required'=>1, 'error'=>lang('subject_required'));
+        $fields['topicId']  = array('type'=>'int',      'required'=>1, 'error'=>lang('help_topic_req'));
+        $fields['priorityId'] = array('type'=>'int',    'required'=>1, 'error'=>lang('priority_requir'));
+        $fields['slaId']    = array('type'=>'int',      'required'=>0, 'error'=>lang('select_sla'));
+        $fields['phone']    = array('type'=>'phone',    'required'=>0, 'error'=>lang('valid_phone_req'));
+        $fields['duedate']  = array('type'=>'date',     'required'=>0, 'error'=>lang('invalid_date'));
 
-        $fields['note']     = array('type'=>'text',     'required'=>1, 'error'=>'Reason for the update required');
+        $fields['note']     = array('type'=>'text',     'required'=>1, 'error'=>lang('reason_update'));
 
         if(!Validator::process($fields, $vars, $errors) && !$errors['err'])
-            $errors['err'] = 'Missing or invalid data - check the errors and try again';
+            $errors['err'] = lang('missing_data');
 
         if($vars['duedate']) {
             if($this->isClosed())
                 $errors['duedate']='Due date can NOT be set on a closed ticket';
             elseif(!$vars['time'] || strpos($vars['time'],':')===false)
-                $errors['time']='Select time';
+                $errors['time']=lang('select_time');
             elseif(strtotime($vars['duedate'].' '.$vars['time'])===false)
-                $errors['duedate']='Invalid due date';
+                $errors['duedate']=lang('invalid_duedata');
             elseif(strtotime($vars['duedate'].' '.$vars['time'])<=time())
-                $errors['duedate']='Due date must be in the future';
+                $errors['duedate']=lang('due_date_future');
         }
 
         //Make sure phone extension is valid
         if($vars['phone_ext'] ) {
             if(!is_numeric($vars['phone_ext']) && !$errors['phone'])
-                $errors['phone']='Invalid phone ext.';
+                $errors['phone']=lang('invalid_phone_ext');
             elseif(!$vars['phone']) //make sure they just didn't enter ext without phone #
-                $errors['phone']='Phone number required';
+                $errors['phone']=lang('valid_phone_req');
         }
 
         if($errors) return false;
@@ -1685,7 +1671,6 @@ function update($vars, &$errors) {
             .' ,priority_id='.db_input($vars['priorityId'])
             .' ,topic_id='.db_input($vars['topicId'])
             .' ,sla_id='.db_input($vars['slaId'])
-            .' ,source='.db_input($vars['source'])
             .' ,duedate='.($vars['duedate']?db_input(date('Y-m-d G:i',Misc::dbtime($vars['duedate'].' '.$vars['time']))):'NULL');
 
         if($vars['duedate']) { //We are setting new duedate...
@@ -1698,9 +1683,9 @@ function update($vars, &$errors) {
             return false;
 
         if(!$vars['note'])
-            $vars['note']=sprintf('Ticket Updated by %s', $thisstaff->getName());
+            $vars['note']=sprintf(lang('ticket_updated').' '.lang('by').' %s', $thisstaff->getName());
 
-        $this->logNote('Ticket Updated', $vars['note'], $thisstaff);
+        $this->logNote(lang('ticket_updated'), $vars['note'], $thisstaff);
         $this->reload();
 
         // Reselect SLA if transient
@@ -1856,7 +1841,6 @@ function getClientStats($email) {
 
         return db_fetch_array(db_query($sql));
     }
-
     /*
      * The mother of all functions...You break it you fix it!
      *
@@ -1875,9 +1859,9 @@ function create($vars, &$errors, $origin, $autorespond=true, $alertstaff=true) {
 
             //Make sure the email address is not banned
             if(TicketFilter::isBanned($vars['email'])) {
-                $errors['err']='Ticket denied. Error #403';
+                $errors['err']=lang('ticket_denied_err');
                 $errors['errno'] = 403;
-                $ost->logWarning('Ticket denied', 'Banned email - '.$vars['email']);
+                $ost->logWarning(lang('ticket_denied_only'), lang('banned_email').' - '.$vars['email']);
                 return 0;
             }
 
@@ -1901,10 +1885,10 @@ function create($vars, &$errors, $origin, $autorespond=true, $alertstaff=true) {
         // Make sure email contents should not be rejected
         if($ticket_filter
                 && ($filter=$ticket_filter->shouldReject())) {
-            $errors['err']='Ticket denied. Error #403';
+            $errors['err']=lang('ticket_denied_err');
             $errors['errno'] = 403;
-            $ost->logWarning('Ticket denied',
-                    sprintf('Ticket rejected ( %s) by filter "%s"',
+            $ost->logWarning(lang('ticket_denied_only'),
+                    sprintf(lang('ticket_reject').' ( %s) '.lang('by_filter').' "%s"',
                         $vars['email'], $filter->getName()));
 
             return 0;
@@ -1912,30 +1896,30 @@ function create($vars, &$errors, $origin, $autorespond=true, $alertstaff=true) {
 
         $id=0;
         $fields=array();
-        $fields['name']     = array('type'=>'string',   'required'=>1, 'error'=>'Name required');
-        $fields['email']    = array('type'=>'email',    'required'=>1, 'error'=>'Valid email required');
-        $fields['subject']  = array('type'=>'string',   'required'=>1, 'error'=>'Subject required');
-        $fields['message']  = array('type'=>'text',     'required'=>1, 'error'=>'Message required');
+        $fields['name']     = array('type'=>'string',   'required'=>1, 'error'=>lang('name_required'));
+        $fields['email']    = array('type'=>'email',    'required'=>1, 'error'=>lang('valid_email_requir'));
+        $fields['subject']  = array('type'=>'string',   'required'=>1, 'error'=>lang('subject_required'));
+        $fields['message']  = array('type'=>'text',     'required'=>1, 'error'=>lang('message_required'));
         switch (strtolower($origin)) {
             case 'web':
-                $fields['topicId']  = array('type'=>'int',  'required'=>1, 'error'=>'Select help topic');
+                $fields['topicId']  = array('type'=>'int',  'required'=>1, 'error'=>lang('select_help_topic'));
                 break;
             case 'staff':
-                $fields['deptId']   = array('type'=>'int',  'required'=>1, 'error'=>'Dept. required');
-                $fields['topicId']  = array('type'=>'int',  'required'=>1, 'error'=>'Topic required');
-                $fields['duedate']  = array('type'=>'date', 'required'=>0, 'error'=>'Invalid date - must be MM/DD/YY');
+                $fields['deptId']   = array('type'=>'int',  'required'=>1, 'error'=>lang('department_requir'));
+                $fields['topicId']  = array('type'=>'int',  'required'=>1, 'error'=>lang('help_topic_req'));
+                $fields['duedate']  = array('type'=>'date', 'required'=>0, 'error'=>lang('invalid_date'));
             case 'api':
-                $fields['source']   = array('type'=>'string', 'required'=>1, 'error'=>'Indicate source');
+                $fields['source']   = array('type'=>'string', 'required'=>1, 'error'=>lang('indicate_source'));
                 break;
             case 'email':
-                $fields['emailId']  = array('type'=>'int',  'required'=>1, 'error'=>'Email unknown');
+                $fields['emailId']  = array('type'=>'int',  'required'=>1, 'error'=>lang('unknow_email'));
                 break;
             default:
                 # TODO: Return error message
-                $errors['err']=$errors['origin'] = 'Invalid origin given';
+                $errors['err']=$errors['origin'] = lang('inv_origin_given');
         }
-        $fields['priorityId']   = array('type'=>'int',      'required'=>0, 'error'=>'Invalid Priority');
-        $fields['phone']        = array('type'=>'phone',    'required'=>0, 'error'=>'Valid phone # required');
+        $fields['priorityId']   = array('type'=>'int',      'required'=>0, 'error'=>lang('invalid_priority'));
+        $fields['phone']        = array('type'=>'phone',    'required'=>0, 'error'=>lang('valid_phone_req'));
 
         if(!Validator::process($fields, $vars, $errors) && !$errors['err'])
             $errors['err'] ='Missing or invalid data - check the errors and try again';
@@ -1951,11 +1935,11 @@ function create($vars, &$errors, $origin, $autorespond=true, $alertstaff=true) {
         //Make sure the due date is valid
         if($vars['duedate']) {
             if(!$vars['time'] || strpos($vars['time'],':')===false)
-                $errors['time']='Select time';
+                $errors['time']=lang('select_time');
             elseif(strtotime($vars['duedate'].' '.$vars['time'])===false)
-                $errors['duedate']='Invalid due date';
+                $errors['duedate']=lang('invalid_duedata');
             elseif(strtotime($vars['duedate'].' '.$vars['time'])<=time())
-                $errors['duedate']='Due date must be in the future';
+                $errors['duedate']=lang('due_date_future');
         }
 
         //Any error above is fatal.
@@ -2050,9 +2034,9 @@ function create($vars, &$errors, $origin, $autorespond=true, $alertstaff=true) {
 
         //Auto assign staff or team - auto assignment based on filter rules.
         if($vars['staffId'] && !$vars['assignId'])
-             $ticket->assignToStaff($vars['staffId'], 'Auto Assignment');
+             $ticket->assignToStaff($vars['staffId'], lang('auto_assign'));
         if($vars['teamId'] && !$vars['assignId'])
-            $ticket->assignToTeam($vars['teamId'], 'Auto Assignment');
+            $ticket->assignToTeam($vars['teamId'], lang('auto_assign'));
 
         /**********   double check auto-response  ************/
         //Override auto responder if the FROM email is one of the internal emails...loop control.
@@ -2110,7 +2094,7 @@ function open($vars, &$errors) {
             $errors['source']='Invalid source - '.Format::htmlchars($vars['source']);
 
         if(!$vars['issue'])
-            $errors['issue']='Summary of the issue required';
+            $errors['issue']=lang('summary_required');
         else
             $vars['message']=$vars['issue'];
 
@@ -2134,9 +2118,9 @@ function open($vars, &$errors) {
         if($vars['assignId'] && $thisstaff->canAssignTickets()) { //Assign ticket to staff or team.
             $ticket->assign($vars['assignId'], $vars['note']);
         } elseif($vars['note']) { //Not assigned...save optional note if any
-            $ticket->logNote('New Ticket', $vars['note'], $thisstaff, false);
+            $ticket->logNote(lang('new_ticket'), $vars['note'], $thisstaff, false);
         } else { //Not assignment and no internal note - log activity
-            $ticket->logActivity('New Ticket by Staff','Ticket created by staff -'.$thisstaff->getName());
+            $ticket->logActivity(lang('new_ticket_staff'),lang('ticket_creat_staff').' -'.$thisstaff->getName());
         }
 
         $ticket->reload();
@@ -2188,7 +2172,7 @@ function open($vars, &$errors) {
     function checkOverdue() {
 
         $sql='SELECT ticket_id FROM '.TICKET_TABLE.' T1 '
-            .' LEFT JOIN '.SLA_TABLE.' T2 ON (T1.sla_id=T2.id AND T2.isactive=1) '
+            .' INNER JOIN '.SLA_TABLE.' T2 ON (T1.sla_id=T2.id AND T2.isactive=1) '
             .' WHERE status=\'open\' AND isoverdue=0 '
             .' AND ((reopened is NULL AND duedate is NULL AND TIME_TO_SEC(TIMEDIFF(NOW(),T1.created))>=T2.grace_period*3600) '
             .' OR (reopened is NOT NULL AND duedate is NULL AND TIME_TO_SEC(TIMEDIFF(NOW(),reopened))>=T2.grace_period*3600) '
@@ -2198,7 +2182,7 @@ function checkOverdue() {
         if(($res=db_query($sql)) && db_num_rows($res)) {
             while(list($id)=db_fetch_row($res)) {
                 if(($ticket=Ticket::lookup($id)) && $ticket->markOverdue())
-                    $ticket->logActivity('Ticket Marked Overdue', 'Ticket flagged as overdue by the system.');
+                    $ticket->logActivity(lang('marked_overdue'), lang('ticket_flagged'));
             }
         } else {
             //TODO: Trigger escalation on already overdue tickets - make sure last overdue event > grace_period.
diff --git a/include/class.topic.php b/include/class.topic.php
index 8b02e5ee..98524891 100644
--- a/include/class.topic.php
+++ b/include/class.topic.php
@@ -13,15 +13,14 @@ class.topic.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class Topic {
     var $id;
-
+ 
     var $ht;
-
     var $parent;
-    var $page;
-
+    
     function Topic($id) {
         $this->id=0;
         $this->load($id);
@@ -42,14 +41,11 @@ function load($id=0) {
             return false;
 
         $this->ht = db_fetch_array($res);
-        $this->id = $this->ht['topic_id'];
-
-        $this->page = null;
-
-
+        $this->id=$this->ht['topic_id'];
+    
         return true;
     }
-
+  
     function reload() {
         return $this->load();
     }
@@ -57,7 +53,7 @@ function reload() {
     function asVar() {
         return $this->getName();
     }
-
+    
     function getId() {
         return $this->id;
     }
@@ -76,7 +72,7 @@ function getParent() {
     function getName() {
         return $this->ht['name'];
     }
-
+    
     function getDeptId() {
         return $this->ht['dept_id'];
     }
@@ -96,18 +92,7 @@ function getStaffId() {
     function getTeamId() {
         return $this->ht['team_id'];
     }
-
-    function getPageId() {
-        return $this->ht['page_id'];
-    }
-
-    function getPage() {
-        if(!$this->page && $this->getPageId())
-            $this->page = Page::lookup($this->getPageId());
-
-        return $this->page;
-    }
-
+    
     function autoRespond() {
         return (!$this->ht['noautoresp']);
     }
@@ -153,7 +138,7 @@ function delete() {
         return $num;
     }
     /*** Static functions ***/
-    function create($vars, &$errors) {
+    function create($vars,&$errors) { 
         return self::save(0, $vars, $errors);
     }
 
@@ -200,21 +185,21 @@ function save($id, $vars, &$errors) {
         $vars['topic']=Format::striptags(trim($vars['topic']));
 
         if($id && $id!=$vars['id'])
-            $errors['err']='Internal error. Try again';
+            $errors['err']=lang('internal_error_try');
 
         if(!$vars['topic'])
-            $errors['topic']='Help topic required';
+            $errors['topic']=lang('help_topic_req');
         elseif(strlen($vars['topic'])<5)
-            $errors['topic']='Topic is too short. 5 chars minimum';
+            $errors['topic']=lang('topic_too_short');
         elseif(($tid=self::getIdByName($vars['topic'], $vars['pid'])) && $tid!=$id)
-            $errors['topic']='Topic already exists';
+            $errors['topic']=lang('topic_exist');
 
         if(!$vars['dept_id'])
-            $errors['dept_id']='You must select a department';
-
+            $errors['dept_id']=lang('select_department');
+            
         if(!$vars['priority_id'])
-            $errors['priority_id']='You must select a priority';
-
+            $errors['priority_id']=lang('select_priority');
+        
         if($errors) return false;
 
         $sql=' updated=NOW() '
@@ -223,7 +208,6 @@ function save($id, $vars, &$errors) {
             .',dept_id='.db_input($vars['dept_id'])
             .',priority_id='.db_input($vars['priority_id'])
             .',sla_id='.db_input($vars['sla_id'])
-            .',page_id='.db_input($vars['page_id'])
             .',isactive='.db_input($vars['isactive'])
             .',ispublic='.db_input($vars['ispublic'])
             .',noautoresp='.db_input(isset($vars['noautoresp'])?1:0)
@@ -236,21 +220,21 @@ function save($id, $vars, &$errors) {
             $sql.=',staff_id=0, team_id='.db_input(preg_replace("/[^0-9]/", "", $vars['assign']));
         else
             $sql.=',staff_id=0, team_id=0 '; //no auto-assignment!
-
+            
         if($id) {
             $sql='UPDATE '.TOPIC_TABLE.' SET '.$sql.' WHERE topic_id='.db_input($id);
             if(db_query($sql))
                 return true;
 
-            $errors['err']='Unable to update topic. Internal error occurred';
+            $errors['err']=lang('cant_update_topic');
         } else {
             $sql='INSERT INTO '.TOPIC_TABLE.' SET '.$sql.',created=NOW()';
             if(db_query($sql) && ($id=db_insert_id()))
                 return $id;
-
-            $errors['err']='Unable to create the topic. Internal error';
+            
+            $errors['err']=lang('cant_create_topic');
         }
-
+        
         return false;
     }
 }
diff --git a/include/class.validator.php b/include/class.validator.php
index f01bcb38..ce8822cf 100644
--- a/include/class.validator.php
+++ b/include/class.validator.php
@@ -13,6 +13,8 @@ class.validator.php
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 class Validator {
 
     var $input=array();
@@ -38,9 +40,9 @@ function validate($source,$userinput=true){
         $this->errors=array();
         //Check the input and make sure the fields are specified.
         if(!$source || !is_array($source))
-            $this->errors['err']='Invalid input';
+            $this->errors['err']=lang('invalid_input');
         elseif(!$this->fields || !is_array($this->fields))
-            $this->errors['err']='No fields set up';
+            $this->errors['err']=lang('no_fields_setup');
         //Abort on error
         if($this->errors)
             return false;
@@ -120,7 +122,7 @@ function validate($source,$userinput=true){
                     $this->errors[$k]=$field['error'];
                 break;
             default://If param type is not set...or handle..error out...
-                $this->errors[$k]=$field['error'].' (type not set)';
+                $this->errors[$k]=$field['error'].' ('.lang('type_not_set').')';
             endswitch;
         }
         return ($this->errors)?(FALSE):(TRUE);
diff --git a/include/class.xml.php b/include/class.xml.php
index 56baf4fb..58bcb379 100644
--- a/include/class.xml.php
+++ b/include/class.xml.php
@@ -15,6 +15,7 @@ class.xml.php
     vim: expandtab sw=4 ts=4 sts=4:
     $Id: $
 **********************************************************************/
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class XmlDataParser {
 
@@ -39,7 +40,7 @@ function parse($stream) {
     }
 
     function lastError() {
-        return sprintf("XML error: %s at line %d:%d",
+        return sprintf(lang('xml_error').": %s ".lang('at_line')." %d:%d",
             xml_error_string(xml_get_error_code($this->parser)),
             xml_get_current_line_number($this->parser),
             xml_get_current_column_number($this->parser));
diff --git a/include/client/faq-category.inc.php b/include/client/faq-category.inc.php
index 32b4a9c6..19cb1f4b 100644
--- a/include/client/faq-category.inc.php
+++ b/include/client/faq-category.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTCLIENTINC') || !$category || !$category->isPublic()) die('Access Denied');
+if(!defined('OSTCLIENTINC') || !$category || !$category->isPublic()) die(lang('access_denied'));
 ?>
 <h1><strong><?php echo $category->getName() ?></strong></h1>
 <p>
@@ -11,11 +11,10 @@
     .' FROM '.FAQ_TABLE.' faq '
     .' LEFT JOIN '.FAQ_ATTACHMENT_TABLE.' attach ON(attach.faq_id=faq.faq_id) '
     .' WHERE faq.ispublished=1 AND faq.category_id='.db_input($category->getId())
-    .' GROUP BY faq.faq_id '
-    .' ORDER BY question';
+    .' GROUP BY faq.faq_id';
 if(($res=db_query($sql)) && db_num_rows($res)) {
     echo '
-         <h2>Frequently Asked Questions</h2>
+         <h2>'.lang('freq_asked_quest').'</h2>
          <div id="faq">
             <ol>';
     while($row=db_fetch_array($res)) {
@@ -26,8 +25,8 @@
     }
     echo '  </ol>
          </div>
-         <p><a class="back" href="index.php">&laquo; Go Back</a></p>';
+         <p><a class="back" href="index.php">&laquo; '.lang('go_back').'</a></p>';
 }else {
-    echo '<strong>Category does not have any FAQs. <a href="index.php">Back To Index</a></strong>';
+    echo '<strong>'.lang('catg_no_have_faqs').' <a href="index.php">'.lang('back_to_index').'</a></strong>';
 }
 ?>
diff --git a/include/client/faq.inc.php b/include/client/faq.inc.php
index a588eff5..9ac41fe3 100644
--- a/include/client/faq.inc.php
+++ b/include/client/faq.inc.php
@@ -1,15 +1,15 @@
 <?php
-if(!defined('OSTCLIENTINC') || !$faq  || !$faq->isPublished()) die('Access Denied');
+if(!defined('OSTCLIENTINC') || !$faq  || !$faq->isPublished()) die(lang('access_denied'));
 
 $category=$faq->getCategory();
 
 ?>
-<h1>Frequently Asked Questions</h1>
+<h1><?php echo lang('freq_asked_quest'); ?></h1>
 <div id="breadcrumbs">
-    <a href="index.php">All Categories</a>
+    <a href="index.php"><?php echo lang('all_categories'); ?></a>
     &raquo; <a href="faq.php?cid=<?php echo $category->getId(); ?>"><?php echo $category->getName(); ?></a>
 </div>
-<div style="width:700px;padding-top:2px; float:left;">
+<div style="width:700;padding-top:2px; float:left;">
 <strong style="font-size:16px;"><?php echo $faq->getQuestion() ?></strong>
 </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;"></div>
@@ -20,13 +20,13 @@
 <p>
 <?php
 if($faq->getNumAttachments()) { ?>
- <div><span class="faded"><b>Attachments:</b></span>  <?php echo $faq->getAttachmentsLinks(); ?></div>
+ <div><span class="faded"><b><?php echo lang('attachments'); ?>:</b></span>  <?php echo $faq->getAttachmentsLinks(); ?></div>
 <?php
 } ?>
 
-<div class="article-meta"><span class="faded"><b>Help Topics:</b></span>
+<div class="article-meta"><span class="faded"><b><?php echo lang('help_topics'); ?>:</b></span>
     <?php echo ($topics=$faq->getHelpTopics())?implode(', ',$topics):' '; ?>
 </div>
 </p>
 <hr>
-<div class="faded">&nbsp;Last updated <?php echo Format::db_daydatetime($category->getUpdateDate()); ?></div>
+<div class="faded">&nbsp;<?php echo lang('last_update'); ?> <?php echo Format::db_daydatetime($category->getUpdateDate()); ?></div>
diff --git a/include/client/footer.inc.php b/include/client/footer.inc.php
index 3398d1b9..6f23638f 100644
--- a/include/client/footer.inc.php
+++ b/include/client/footer.inc.php
@@ -1,13 +1,13 @@
         </div>
     </div>
     <div id="footer">
-        <p>Copyright &copy; <?php echo date('Y'); ?> <a href="http://osticket.com" target="_blank" title="osTicket">osTicket.com</a> - All rights reserved.</p>
-        <a id="poweredBy" href="http://osticket.com" target="_blank">Powered by osTicket</a>
+        <p><?php echo lang('copyright'); ?> &copy; <?php echo date('Y'); ?> <a href="http://osticket.com" target="_blank" title="osTicket">osTicket.com</a> - <?php echo lang('right_reserved'); ?></p>
+        <a id="poweredBy" href="http://osticket.com" target="_blank"><?php echo lang('powered_by'); ?> osTicket</a>
     </div>
 <div id="overlay"></div>
 <div id="loading">
-    <h4>Please Wait!</h4>
-    <p>Please wait... it will take a second!</p>
+    <h4><?php echo lang('please_wait'); ?></h4>
+    <p><?php echo lang('take_a_second'); ?></p>
 </div>    
 </body>
 </html>  
diff --git a/include/client/header.inc.php b/include/client/header.inc.php
index 6636c4dd..3a6b3e89 100644
--- a/include/client/header.inc.php
+++ b/include/client/header.inc.php
@@ -1,6 +1,7 @@
 <?php
-$title=($cfg && is_object($cfg) && $cfg->getTitle())?$cfg->getTitle():'osTicket :: Support Ticket System';
+$title=($cfg && is_object($cfg) && $cfg->getTitle())?$cfg->getTitle():'osTicket :: '.lang('support_ticket_syst');
 header("Content-Type: text/html; charset=UTF-8\r\n");
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 ?>
 <!DOCTYPE html>
 <head>
@@ -20,10 +21,7 @@
 <body>
     <div id="container">
         <div id="header">
-            <a id="logo" href="<?php echo ROOT_PATH; ?>index.php"
-            title="Support Center"><img src="<?php echo ROOT_PATH; ?>logo.php" border=0 alt="<?php
-                echo $ost->getConfig()->getTitle(); ?>"
-                style="height: 5em"></a>
+            <a id="logo" href="<?php echo ROOT_PATH; ?>index.php" title="<?php echo lang('support_center'); ?>"><img src="<?php echo ASSETS_PATH; ?>images/logo.png" border=0 alt="<?php echo lang('support_center'); ?>"></a>
             <p>
              <?php
              if($thisclient && is_object($thisclient) && $thisclient->isValid()) {
@@ -31,13 +29,13 @@
                  ?>
                 <?php
                 if($cfg->showRelatedTickets()) {?>
-                <a href="<?php echo ROOT_PATH; ?>tickets.php">My Tickets <b>(<?php echo $thisclient->getNumTickets(); ?>)</b></a> -
+                <a href="<?php echo ROOT_PATH; ?>tickets.php"><?php echo lang('my_tickets'); ?> <b>(<?php echo $thisclient->getNumTickets(); ?>)</b></a> -
                 <?php
                 } ?>
-                <a href="<?php echo ROOT_PATH; ?>logout.php?auth=<?php echo $ost->getLinkToken(); ?>">Log Out</a>
+                <a href="<?php echo ROOT_PATH; ?>logout.php?auth=<?php echo $ost->getLinkToken(); ?>"><?php echo lang('log_out'); ?></a>
              <?php
              }elseif($nav){ ?>
-                 Guest User - <a href="<?php echo ROOT_PATH; ?>login.php">Log In</a>
+                 <?php echo lang('guest_user'); ?> - <a href="<?php echo ROOT_PATH; ?>login.php"><?php echo lang('login'); ?></a>
               <?php
              } ?>
             </p>
diff --git a/include/client/knowledgebase.inc.php b/include/client/knowledgebase.inc.php
index 79bfa683..c4640073 100644
--- a/include/client/knowledgebase.inc.php
+++ b/include/client/knowledgebase.inc.php
@@ -2,7 +2,7 @@
 if(!defined('OSTCLIENTINC')) die('Access Denied');
 
 ?>
-<h1>Frequently Asked Questions</h1>
+<h1><?php echo lang('freq_asked_quest'); ?></h1>
 <form action="index.php" method="get" id="kb-search">
     <input type="hidden" name="a" value="search">
     <div>
@@ -72,26 +72,23 @@
     if($_REQUEST['q']) {
         $sql.=" AND (question LIKE ('%".db_input($_REQUEST['q'],false)."%')
                  OR answer LIKE ('%".db_input($_REQUEST['q'],false)."%')
-                 OR keywords LIKE ('%".db_input($_REQUEST['q'],false)."%')
-                 OR cat.name LIKE ('%".db_input($_REQUEST['q'],false)."%')
-                 OR cat.description LIKE ('%".db_input($_REQUEST['q'],false)."%')
-                 )";
+                 OR keywords LIKE ('%".db_input($_REQUEST['q'],false)."%'))";
     }
 
-    $sql.=' GROUP BY faq.faq_id ORDER BY question';
-    echo "<div><strong>Search Results</strong></div><div class='clear'></div>";
+    $sql.=' GROUP BY faq.faq_id';
+    echo "<div><strong>".lang('search_results')."</strong></div><div class='clear'></div>";
     if(($res=db_query($sql)) && ($num=db_num_rows($res))) {
-        echo '<div id="faq">'.$num.' FAQs matched your search criteria.
+        echo '<div id="faq">'.$num.' '.lang('faqs_matched').'
                 <ol>';
         while($row=db_fetch_array($res)) {
             echo sprintf('
                 <li><a href="faq.php?id=%d" class="previewfaq">%s</a></li>',
-                $row['faq_id'],$row['question'],$row['ispublished']?'Published':'Internal');
+                $row['faq_id'],$row['question'],$row['ispublished']?lang('published'):lang('internal'));
         }
         echo '  </ol>
              </div>';
     } else {
-        echo '<strong class="faded">The search did not match any FAQs.</strong>';
+        echo '<strong class="faded">'.lang('no_faqs_match').'</strong>';
     }
 } else { //Category Listing.
     $sql='SELECT cat.category_id, cat.name, cat.description, cat.ispublic, count(faq.faq_id) as faqs '
@@ -102,7 +99,7 @@
         .' HAVING faqs>0 '
         .' ORDER BY cat.name';
     if(($res=db_query($sql)) && db_num_rows($res)) {
-        echo '<div>Click on the category to browse FAQs.</div>
+        echo '<div>'.lang('click_categ').'.</div>
                 <ul id="kb">';
         while($row=db_fetch_array($res)) {
 
@@ -117,7 +114,7 @@
         }
         echo '</ul>';
     } else {
-        echo 'NO FAQs found';
+        echo lang('no_faqs_found');
     }
 }
 ?>
diff --git a/include/client/login.inc.php b/include/client/login.inc.php
index 7e46c2eb..ac57da94 100644
--- a/include/client/login.inc.php
+++ b/include/client/login.inc.php
@@ -1,28 +1,35 @@
 <?php
-if(!defined('OSTCLIENTINC')) die('Access Denied');
+if(!defined('OSTCLIENTINC')) die(lang('access_denied'));
 
 $email=Format::input($_POST['lemail']?$_POST['lemail']:$_GET['e']);
 $ticketid=Format::input($_POST['lticket']?$_POST['lticket']:$_GET['t']);
 ?>
-<h1>Check Ticket Status</h1>
-<p>To view the status of a ticket, provide us with the login details below.</p>
+<h1><?php echo lang('check_ticket_stat'); ?></h1>
+<p><?php echo lang('prov_login_details'); ?></p>
+<?php session_start(); if (isset($_SESSION['error'])): ?>
+    <p id="sysmsg" class="error">
+        <?php echo lang('invalid_code_or_closed_ticket'); ?>
+    </p>
+    <script type="text/javascript">setTimeout("$('#sysmsg').fadeOut('slow');",1500);</script>
+<?php unset($_SESSION['error']); endif; ?>
+
 <form action="login.php" method="post" id="clientLogin">
     <?php csrf_token(); ?>
     <strong><?php echo Format::htmlchars($errors['login']); ?></strong>
     <br>
     <div>
-        <label for="email">E-Mail Address:</label>
+        <label for="email"><?php echo lang('email_address'); ?>:</label>
         <input id="email" type="text" name="lemail" size="30" value="<?php echo $email; ?>">
     </div>
     <div>
-        <label for="ticketno">Ticket ID:</label>
+        <label for="ticketno"><?php echo lang('tickets_id'); ?>:</label>
         <input id="ticketno" type="text" name="lticket" size="16" value="<?php echo $ticketid; ?>"></td>
     </div>
     <p>
-        <input class="btn" type="submit" value="View Status">
+        <input class="btn" type="submit" value="<?php echo lang('view_status'); ?>">
     </p>
 </form>
 <br>
 <p>
-If this is your first time contacting us or you've lost the ticket ID, please <a href="open.php">open a new ticket</a>.    
+<?php echo lang('first_contact'); ?> <a href="open.php"><?php echo lang('open_new_ticket'); ?></a>.    
 </p>
diff --git a/include/client/open.inc.php b/include/client/open.inc.php
index 275e856d..cebf4e81 100644
--- a/include/client/open.inc.php
+++ b/include/client/open.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTCLIENTINC')) die('Access Denied!');
+if(!defined('OSTCLIENTINC')) die(lang('access_denied'));
 $info=array();
 if($thisclient && $thisclient->isValid()) {
     $info=array('name'=>$thisclient->getName(),
@@ -10,27 +10,81 @@
 
 $info=($_POST && $errors)?Format::htmlchars($_POST):$info;
 ?>
-<h1>Open a New Ticket</h1>
-<p>Please fill in the form below to open a new ticket.</p>
+<style type="text/css">
+    #ticketForm {}
+    #ticketForm table tr {}
+    #ticketForm table input {padding: 2px}
+</style>
+<h1><?php echo lang('open_new_ticket'); ?></h1>
+<p><?php echo lang('fill_form_open_tic'); ?></p>
+<script src="./js/jquery.ui-1.8.23.custom.min.js"></script>
+<link rel="stylesheet" href="./css/ui-lightness/jquery-ui-1.8.18.custom.css" media="screen">
+<script type="text/javascript">
+    $(function(){
+        var user_tickets = {names: [], data: []};
+        
+        function search() {
+            user_tickets = {names: [], data: []};
+            $('#show-loading').show();
+            $.post('autocomplete.php?method=user_ticket',{
+                name: $('#name').val()
+            },function(d){
+                $('#show-loading').hide();
+                if(d.result) {
+                    user_tickets.data = d.data;
+                    for(var i in d.data)
+                        user_tickets.names.push(d.data[i].name);
+                }
+                
+                $( "#name" ).autocomplete({
+                  source: user_tickets.names,
+                  select: function(event, ui){
+                    fillAutocomleteByName(ui.item.value);
+                  }
+                });
+            },'json');
+        }
+
+        function fillAutocomleteByName(name) {
+            for(var i in user_tickets.data) {
+                if(user_tickets.data[i].name == name) {
+                    $('#email').val(user_tickets.data[i].email);
+                    $('#phone').val(user_tickets.data[i].phone);
+                    $('#ext').val(user_tickets.data[i].phone_ext);
+                }
+            }
+        }
+
+        var _timeout = null;
+        $('#name').bind('keyup',function(k){
+            if(k.which == 38 || k.which == 40)
+                return;
+            if(_timeout)
+                window.clearTimeout(_timeout);            
+            _timeout = window.setTimeout(search,100);
+        });
+    });
+</script>
 <form id="ticketForm" method="post" action="open.php" enctype="multipart/form-data">
   <?php csrf_token(); ?>
   <input type="hidden" name="a" value="open">
   <table width="800" cellpadding="1" cellspacing="0" border="0">
     <tr>
-        <th class="required" width="160">Full Name:</th>
+        <th class="required" width="160"><?php echo lang('full_name'); ?>:</th>
         <td>
             <?php
             if($thisclient && $thisclient->isValid()) {
                 echo $thisclient->getName();
             } else { ?>
-                <input id="name" type="text" name="name" size="30" value="<?php echo $info['name']; ?>">
+                <input id="name" type="text" name="name" autocomplete="off" size="30" value="<?php echo $info['name']; ?>">
                 <font class="error">*&nbsp;<?php echo $errors['name']; ?></font>
             <?php
             } ?>
+            <img id="show-loading" src="./images/FhHRx-Spinner.gif" style="display:none;width:20px;height:20px;">
         </td>
     </tr>
     <tr>
-        <th class="required" width="160">Email Address:</th>
+        <th class="required" width="160"><?php echo lang('email_address'); ?>:</th>
         <td>
             <?php
             if($thisclient && $thisclient->isValid()) { 
@@ -43,21 +97,25 @@
         </td>
     </tr>
     <tr>
-        <th>Telephone:</th>
+        <th><?php echo lang('telephone'); ?>:</th>
         <td>
-
             <input id="phone" type="text" name="phone" size="17" value="<?php echo $info['phone']; ?>">
-            <label for="ext" class="inline">Ext.:</label>
+            <font class="error">*&nbsp;<?php echo $errors['phone']; ?></font>            
+        </td>
+    </tr>
+    <tr>
+        <th><label for="ext" class="inline"><?php echo lang('ext'); ?>.:</label></th>
+        <td>            
             <input id="ext" type="text" name="phone_ext" size="3" value="<?php echo $info['phone_ext']; ?>">
-            <font class="error">&nbsp;<?php echo $errors['phone']; ?>&nbsp;&nbsp;<?php echo $errors['phone_ext']; ?></font>
+            <font class="error">*&nbsp;<?php echo $errors['phone_ext']; ?></font>
         </td>   
     </tr>
     <tr><td colspan=2>&nbsp;</td></tr>
     <tr>
-        <td class="required">Help Topic:</td>
+        <td class="required"><?php echo lang('help_topic'); ?>: </td>
         <td>
             <select id="topicId" name="topicId">
-                <option value="" selected="selected">&mdash; Select a Help Topic &mdash;</option>
+                <option value="" selected="selected">&mdash; <?php echo lang('select_help_topic'); ?> &mdash;</option>
                 <?php
                 if($topics=Topic::getPublicHelpTopics()) {
                     foreach($topics as $id =>$name) {
@@ -65,7 +123,7 @@
                                 $id, ($info['topicId']==$id)?'selected="selected"':'', $name);
                     }
                 } else { ?>
-                    <option value="0" >General Inquiry</option>
+                    <option value="0" ><?php echo lang('general_inquiry'); ?></option>
                 <?php
                 } ?>
             </select>
@@ -73,16 +131,16 @@
         </td>
     </tr>
     <tr>
-        <td class="required">Subject:</td>
+        <td class="required"><?php echo lang('subject'); ?>:</td>
         <td>
             <input id="subject" type="text" name="subject" size="40" value="<?php echo $info['subject']; ?>">
             <font class="error">*&nbsp;<?php echo $errors['subject']; ?></font>
         </td>
     </tr>
     <tr>
-        <td class="required">Message:</td>
+        <td class="required"><?php echo lang('message'); ?>:</td>
         <td>
-            <div><em>Please provide as much detail as possible so we can best assist you.</em> <font class="error">*&nbsp;<?php echo $errors['message']; ?></font></div>
+            <div><em><?php echo lang('provide_det_only'); ?></em> <font class="error">*&nbsp;<?php echo $errors['message']; ?></font></div>
             <textarea id="message" cols="60" rows="8" name="message"><?php echo $info['message']; ?></textarea>
         </td>
     </tr>
@@ -90,7 +148,7 @@
     <?php if(($cfg->allowOnlineAttachments() && !$cfg->allowAttachmentsOnlogin())
             || ($cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid()))) { ?>
     <tr>
-        <td>Attachments:</td>
+        <td><?php echo lang('attachments'); ?>:</td>
         <td>
             <div class="uploads"></div><br>
             <input type="file" class="multifile" name="attachments[]" id="attachments" size="30" value="" />
@@ -102,7 +160,7 @@
     <?php
     if($cfg->allowPriorityChange() && ($priorities=Priority::getPriorities())) { ?>
     <tr>
-        <td>Ticket Priority:</td>
+        <td><?php echo lang('tique_priority'); ?>:</td>
         <td>
             <select id="priority" name="priorityId">
                 <?php
@@ -124,15 +182,15 @@
     <?php
     if($cfg && $cfg->isCaptchaEnabled() && (!$thisclient || !$thisclient->isValid())) {
         if($_POST && $errors && !$errors['captcha'])
-            $errors['captcha']='Please re-enter the text again';
+            $errors['captcha']=lang('reenter_text');
         ?>
     <tr class="captchaRow">
-        <td class="required">CAPTCHA Text:</td>
+        <td class="required"><?php echo lang('captcha_text'); ?>:</td>
         <td>
             <span class="captcha"><img src="captcha.php" border="0" align="left"></span>
             &nbsp;&nbsp;
             <input id="captcha" type="text" name="captcha" size="6">
-            <em>Enter the text shown on the image.</em>
+            <em><?php echo lang('enter_text_show'); ?></em>
             <font class="error">*&nbsp;<?php echo $errors['captcha']; ?></font>
         </td>
     </tr>
@@ -141,8 +199,8 @@
     <tr><td colspan=2>&nbsp;</td></tr>
   </table>
   <p style="padding-left:150px;">
-        <input type="submit" value="Create Ticket">
-        <input type="reset" value="Reset">
-        <input type="button" value="Cancel" onClick='window.location.href="index.php"'>
+        <input type="submit" value="<?php echo lang('create_ticket'); ?>">
+        <input type="reset" value="<?php echo lang('reset'); ?>">
+        <input type="button" value="<?php echo lang('cancel'); ?>" onClick='window.location.href="index.php"'>
   </p>
 </form>
diff --git a/include/client/tickets.inc.php b/include/client/tickets.inc.php
index 8eda7eca..f6f80963 100644
--- a/include/client/tickets.inc.php
+++ b/include/client/tickets.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTCLIENTINC') || !is_object($thisclient) || !$thisclient->isValid() || !$cfg->showRelatedTickets()) die('Access Denied');
+if(!defined('OSTCLIENTINC') || !is_object($thisclient) || !$thisclient->isValid() || !$cfg->showRelatedTickets()) die(lang('access_denied'));
 
 $qstr='&'; //Query string collector
 $status=null;
@@ -38,11 +38,13 @@
 $x=$sort.'_sort';
 $$x=' class="'.strtolower($order).'" ';
 
-$qselect='SELECT ticket.ticket_id,ticket.ticketID,ticket.dept_id,isanswered, dept.ispublic, ticket.subject, ticket.name, ticket.email '.
+$qselect='SELECT ticket.ticket_id,ticket.ticketID,concat(staff.firstname," ",staff.lastname) as staff_name,team.name as team_name, ticket.staff_id,ticket.team_id,ticket.dept_id,isanswered, dept.ispublic, ticket.subject, ticket.name, ticket.email '.
            ',dept_name,ticket. status, ticket.source, ticket.created ';
 
 $qfrom='FROM '.TICKET_TABLE.' ticket '
-      .' LEFT JOIN '.DEPT_TABLE.' dept ON (ticket.dept_id=dept.dept_id) ';
+      .' LEFT JOIN '.DEPT_TABLE.' dept ON (ticket.dept_id=dept.dept_id) 
+         LEFT JOIN '.STAFF_TABLE.' staff ON (ticket.staff_id=staff.staff_id)
+         LEFT JOIN '.TEAM_TABLE.' team ON (ticket.team_id=team.team_id)';
 
 $qwhere =' WHERE ticket.email='.db_input($thisclient->getEmail());
 
@@ -79,56 +81,66 @@
 $qgroup=' GROUP BY ticket.ticket_id';
 
 $query="$qselect $qfrom $qwhere $qgroup ORDER BY $order_by $order LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
-//echo $query;
+
 $res = db_query($query);
 $showing=($res && db_num_rows($res))?$pageNav->showing():"";
-$showing.=($status)?(' '.ucfirst($status).' Tickets'):' All Tickets';
+$showing.=($status)?(' '.ucfirst($status).' '.lang('tickets')):' '.lang('all_tickets');
 if($search)
     $showing="Search Results: $showing";
 
 $negorder=$order=='DESC'?'ASC':'DESC'; //Negate the sorting
 
 ?>
-<h1>My Tickets</h1>
+
+<h1><?php echo lang('my_tickets'); ?></h1>
 <br>
+<?php if (isset($_SESSION['error'])): ?>
+
+    <p id="sysmsg" class="error">
+        <?php echo lang('invalid_code_or_closed_ticket'); ?>
+    </p>
+    <script type="text/javascript">setTimeout("$('#sysmsg').fadeOut('slow');",1500);</script>
+<?php unset($_SESSION['error']); endif; ?>
+
 <form action="tickets.php" method="get" id="ticketSearchForm">
+
     <input type="hidden" name="a"  value="search">
     <input type="text" name="q" size="20" value="<?php echo Format::htmlchars($_REQUEST['q']); ?>">
     <select name="status">
-        <option value="">&mdash; Any Status &mdash;</option>
+        <option value="">&mdash; <?php echo lang('any_status'); ?> &mdash;</option>
         <option value="open"
-            <?php echo ($status=='open')?'selected="selected"':'';?>>Open (<?php echo $thisclient->getNumOpenTickets(); ?>)</option>
+            <?php echo ($status=='open')?'selected="selected"':'';?>><?php echo lang('open'); ?> (<?php echo $thisclient->getNumOpenTickets(); ?>)</option>
         <?php
         if($thisclient->getNumClosedTickets()) {
             ?>
         <option value="closed"
-            <?php echo ($status=='closed')?'selected="selected"':'';?>>Closed (<?php echo $thisclient->getNumClosedTickets(); ?>)</option>
+            <?php echo ($status=='closed')?'selected="selected"':'';?>><?php echo lang('closed'); ?> (<?php echo $thisclient->getNumClosedTickets(); ?>)</option>
         <?php
         } ?>
     </select>
-    <input type="submit" value="Go">
+    <input type="submit" value="<?php echo lang('go'); ?>">
 </form>
-<a class="refresh" href="<?php echo $_SERVER['REQUEST_URI']; ?>">Refresh</a>
+<a class="refresh" href="<?php echo $_SERVER['REQUEST_URI']; ?>"><?php echo lang('refresh'); ?></a>
 <table id="ticketTable" width="800" border="0" cellspacing="0" cellpadding="0">
     <caption><?php echo $showing; ?></caption>
     <thead>
         <tr>
             <th width="70" nowrap>
-                <a href="tickets.php?sort=ID&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="Sort By Ticket ID">Ticket #</a>
+                <a href="tickets.php?sort=ID&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo lang('sort_by'); ?> <?php echo lang('tickets_id'); ?>">Ticket #</a>
             </th>
             <th width="100">
-                <a href="tickets.php?sort=date&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="Sort By Date">Create Date</a>
+                <a href="tickets.php?sort=date&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo lang('sort_by'); ?> <?php echo lang('date'); ?>"><?php echo lang('create_date'); ?></a>
             </th>
             <th width="80">
-                <a href="tickets.php?sort=status&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="Sort By Status">Status</a>
+                <a href="tickets.php?sort=status&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo lang('sort_by'); ?> <?php echo lang('status'); ?>"><?php echo lang('status'); ?></a>
             </th>
             <th width="300">
-                <a href="tickets.php?sort=subj&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="Sort By Subject">Subject</a>
+                <a href="tickets.php?sort=subj&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo lang('sort_by'); ?> <?php echo lang('subject'); ?>"><?php echo lang('subject'); ?></a>
             </th>
             <th width="150">
-                <a href="tickets.php?sort=dept&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="Sort By Department">Department</a>
+                <a href="tickets.php?sort=dept&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo lang('sort_by'); ?> <?php echo lang('department'); ?>"><?php echo lang('department'); ?></a>
             </th>
-            <th width="100">Phone Number</th>
+            <th width="100"><?php echo lang('assigned_to'); ?></th>
         </tr>
     </thead>
     <tbody>
@@ -161,19 +173,28 @@
                     <a href="tickets.php?id=<?php echo $row['ticketID']; ?>"><?php echo $subject; ?></a>
                 </td>
                 <td>&nbsp;<?php echo Format::truncate($dept,30); ?></td>
-                <td><?php echo $phone; ?></td>
+                <td><?php 
+                    $lc='';
+                    if($row['staff_id'])
+                        $lc=$row['staff_name'];
+                    elseif($row['team_id'])
+                        $lc=$row['team_name'];
+
+                    echo $lc;
+                 ?>
+                </td>
             </tr>
         <?php
         }
 
      } else {
-         echo '<tr><td colspan="7">Your query did not match any records</td></tr>';
+         echo '<tr><td colspan="7">'.lang('query_no-results').'</td></tr>';
      }
     ?>
     </tbody>
 </table>
 <?php
 if($res && $num>0) {
-    echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
+    echo '<div>&nbsp;'.lang('page').':'.$pageNav->getPageLinks().'&nbsp;</div>';
 }
 ?>
diff --git a/include/client/view.inc.php b/include/client/view.inc.php
index f6bac884..14582cab 100644
--- a/include/client/view.inc.php
+++ b/include/client/view.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTCLIENTINC') || !$thisclient || !$ticket || !$ticket->checkClientAccess($thisclient)) die('Access Denied!');
+if(!defined('OSTCLIENTINC') || !$thisclient || !$ticket || !$ticket->checkClientAccess($thisclient)) die(lang('access_denied!'));
 
 $info=($_POST && $errors)?Format::htmlchars($_POST):array();
 
@@ -9,28 +9,30 @@
     $dept = $cfg->getDefaultDept();
 
 ?>
+
 <table width="800" cellpadding="1" cellspacing="0" border="0" id="ticketInfo">
     <tr>
         <td colspan="2" width="100%">
             <h1>
-                Ticket #<?php echo $ticket->getExtId(); ?> &nbsp;
+                <?php echo lang('ticket'); ?> #<?php echo $ticket->getExtId(); ?> &nbsp;
                 <a href="view.php?id=<?php echo $ticket->getExtId(); ?>" title="Reload"><span class="Icon refresh">&nbsp;</span></a>
             </h1>
         </td>
-    </tr>
+    </tr> 
     <tr>
-        <td width="50%">
+        <td width="50%">   
             <table class="infoTable" cellspacing="1" cellpadding="3" width="100%" border="0">
                 <tr>
-                    <th width="100">Ticket Status:</th>
+
+                    <th width="<?php echo (getDefaultLanguage(true) == 'eng' ? '90' :  '130'); ?>px"><?php echo lang('ticket_status'); ?>:</th>
                     <td><?php echo ucfirst($ticket->getStatus()); ?></td>
                 </tr>
                 <tr>
-                    <th>Department:</th>
+                    <th><?php echo lang('department'); ?>:</th>
                     <td><?php echo Format::htmlchars($dept->getName()); ?></td>
                 </tr>
                 <tr>
-                    <th>Create Date:</th>
+                    <th><?php echo lang('create_date'); ?>:</th>
                     <td><?php echo Format::db_datetime($ticket->getCreateDate()); ?></td>
                 </tr>
            </table>
@@ -38,15 +40,15 @@
        <td width="50%">
            <table class="infoTable" cellspacing="1" cellpadding="3" width="100%" border="0">
                <tr>
-                   <th width="100">Name:</th>
+                   <th width="<?php echo (getDefaultLanguage(true) == 'eng' ? '50' :  '60'); ?>px"><?php echo lang('name'); ?>:</th>
                    <td><?php echo ucfirst($ticket->getName()); ?></td>
                </tr>
                <tr>
-                   <th width="100">Email:</th>
+                   <th><?php echo lang('email'); ?>:</th>
                    <td><?php echo Format::htmlchars($ticket->getEmail()); ?></td>
                </tr>
                <tr>
-                   <th>Phone:</th>
+                   <th><?php echo lang('phone'); ?>:</th>
                    <td><?php echo $ticket->getPhoneNumber(); ?></td>
                </tr>
             </table>
@@ -54,17 +56,14 @@
     </tr>
 </table>
 <br>
-<h2>Subject:<?php echo Format::htmlchars($ticket->getSubject()); ?></h2>
+<h2><?php echo lang('subject'); ?>:<?php echo Format::htmlchars($ticket->getSubject()); ?></h2>
 <br>
-<span class="Icon thread">Ticket Thread</span>
+<span class="Icon thread"><?php echo lang('ticket_thread_only'); ?></span>
 <div id="ticketThread">
-<?php
+<?php    
 if($ticket->getThreadCount() && ($thread=$ticket->getClientThread())) {
     $threadType=array('M' => 'message', 'R' => 'response');
     foreach($thread as $entry) {
-        if ($entry['body'] == '-')
-            $entry['body'] = '(EMPTY)';
-
         //Making sure internal notes are not displayed due to backend MISTAKES!
         if(!$threadType[$entry['thread_type']]) continue;
         $poster = $entry['poster'];
@@ -97,20 +96,20 @@
 <?php } ?>
 <form id="reply" action="tickets.php?id=<?php echo $ticket->getExtId(); ?>#reply" name="reply" method="post" enctype="multipart/form-data">
     <?php csrf_token(); ?>
-    <h2>Post a Reply</h2>
+    <h2><?php echo lang('post_a_reply'); ?></h2>
     <input type="hidden" name="id" value="<?php echo $ticket->getExtId(); ?>">
     <input type="hidden" name="a" value="reply">
     <table border="0" cellspacing="0" cellpadding="3" width="800">
         <tr>
             <td width="160">
-                <label>Message:</label>
+                <label><?php echo lang('message'); ?>:</label>
             </td>
             <td width="640">
                 <?php
                 if($ticket->isClosed()) {
-                    $msg='<b>Ticket will be reopened on message post</b>';
+                    $msg='<b>'.lang('tick_reopen_on_mss').'</b>';
                 } else {
-                    $msg='To best assist you, please be specific and detailed';
+                    $msg=lang('provide_det_only');
                 }
                 ?>
                 <span id="msg"><em><?php echo $msg; ?> </em></span><font class="error">*&nbsp;<?php echo $errors['message']; ?></font><br/>
@@ -121,7 +120,7 @@
         if($cfg->allowOnlineAttachments()) { ?>
         <tr>
             <td width="160">
-                <label for="attachment">Attachments:</label>
+                <label for="attachment"><?php echo lang('attachments'); ?>:</label>
             </td>
             <td width="640" id="reply_form_attachments" class="attachments">
                 <div class="uploads">
@@ -135,8 +134,8 @@
         } ?>
     </table>
     <p style="padding-left:165px;">
-        <input type="submit" value="Post Reply">
-        <input type="reset" value="Reset">
-        <input type="button" value="Cancel" onClick="history.go(-1)">
+        <input type="submit" value="<?php echo lang('post_reply'); ?>">
+        <input type="reset" value="<?php echo lang('reset'); ?>">
+        <input type="button" value="<?php echo lang('cancel'); ?>" onClick="history.go(-1)">
     </p>
 </form>
diff --git a/include/languages/default.php b/include/languages/default.php
new file mode 100644
index 00000000..fe23c583
--- /dev/null
+++ b/include/languages/default.php
@@ -0,0 +1 @@
+<?php $default="spa.php" ?>
\ No newline at end of file
diff --git a/include/languages/eng.php b/include/languages/eng.php
new file mode 100644
index 00000000..933f574c
--- /dev/null
+++ b/include/languages/eng.php
@@ -0,0 +1,1911 @@
+<?php 
+$word['poll_question']		= 'How would you rate the quality of the service?';
+$word['alert_and_notice']		= 'Alerts and Notices';
+$word['sent_to_staff']		= 'sent to staff on ticket &#34events&#34';
+$word['alert_on_ticket']		= 'Alerts and Notices sent to staff on ticket &#34events&#34';
+$word['new_ticket_alert']		= 'New Ticket Alert';
+$word['alert_new_ticket']		= 'Alert sent out on new tickets';
+$word['alert_sent_out']		= 'Alert sent out';
+$word['status']		= 'Status';
+$word['enable']		= 'Enable';
+$word['disabled']		= 'Disabled';
+$word['disable']		= 'Disable';
+$word['admin_email']		= 'Admin Email';
+$word['depart_manager']		= 'Department Manager';
+$word['depart_members']		= 'Department Members';
+$word['new_message_alert']		= 'New Message Alert';
+$word['ticket_message']		= 'Alert sent out when a new message, from the user, is appended to an existing ticket';
+$word['last_respondent']		= 'Last Respondent';
+$word['assigned_staff']		= 'Assigned Staff';
+$word['spammy']		= 'spammy';
+$word['alert_internal_note']		= 'New Internal Note Alert';
+$word['internal_note_post']		= 'Alert sent out when a new internal note is posted';
+$word['ticket_assig_alert']		= 'Ticket Assignment Alert';
+$word['staff_ticket_assig']		= 'Alert sent out to staff on ticket assignment';
+$word['team_lead']		= 'Team Lead';
+$word['ticket_transfer']		= 'Ticket Transfer Alert';
+$word['alert_on_target_dep']		= 'Alert sent out to staff of the target department on ticket transfer';
+$word['team']		= 'Team';
+$word['teams']		= 'Teams';
+$word['team_assigment']		= 'On team assignment';
+$word['overdue_ticket']		= 'Overdue Ticket Alert';
+$word['ticket_bec_overdue']		= 'Alert sent out when a ticket becomes overdue - admin email gets an alert by default';
+$word['system_alerts']		= 'System Alerts';
+$word['error_by_default']		= 'Enabled by default. Errors are sent to system admin email';
+$word['system_errors']		= 'System Errors';
+$word['sql_errors']		= 'SQL errors';
+$word['excess_login_att']		= 'Excessive Login attempts';
+$word['save_changes']		= 'Save Changes';
+$word['save']		= 'Save';
+$word['reset_changes']		= 'Reset Changes';
+$word['default_language']		= 'Default Language';
+$word['pwd_reset_policy']		= 'Password Reset Policy';
+$word['Dashboard']		= 'Dashboard';
+$word['tickets']		= 'Tickets';
+$word['Knowledgebase']		= 'Knowledgebase';
+$word['ticket_assigned']		= 'My Tickets (assigned)';
+$word['new_ticket']		= 'New Ticket';
+$word['staff_directory']		= 'Staff Directory';
+$word['my_profile']		= 'My Profile';
+$word['categories']		= 'Categories';
+$word['not_responses']		= 'Canned Responses';
+$word['settings']		= 'Settings';
+$word['staff_dashboard']		= 'Staff Dashboard';
+$word['ticket_queue']		= 'Ticket Queue';
+$word['admin_dashboard']		= 'Admin Dashboard';
+$word['manage']		= 'Manage';
+$word['manage_options']		= 'Manage Options';
+$word['emails']		= 'Emails';
+$word['manage_staff']		= 'Manage Staff';
+$word['languages']		= 'Languages';
+$word['manage_language']		= 'Manage Languages';
+$word['system_and_pref']		= 'System Preferences';
+$word['autoresponder']		= 'Autoresponder';
+$word['alerts_and_not']		= 'Alerts & Notices';
+$word['help_topics']		= 'Help Topics';
+$word['tickets_filters']		= 'Ticket Filters';
+$word['sla_plans']		= 'SLA plans';
+$word['apy_keys']		= 'API Keys';
+$word['banlist']		= 'Banlist';
+$word['banned_emails']		= 'Banned Email Addresses';
+$word['templates']		= 'Templates';
+$word['diagnostic']		= 'Diagnostic';
+$word['email_diagnostic']		= 'Email Diagnostic';
+$word['staff_and_member']		= 'Staff Members';
+$word['groups']		= 'Groups';
+$word['system_logs']		= 'System Logs';
+$word['faqs']		= 'FAQs';
+$word['and_options']		= 'and Options';
+$word['email_settings']		= 'Email Settings';
+$word['ovw_email_dep_lev']		= 'Note that some of the global settings can be overwritten at department/email level.';
+$word['system_email']		= 'Default System Email';
+$word['alert_email']		= 'Default Alert Email';
+$word['select_one']		= 'Select One';
+$word['def_sys_email']		= 'Use Default System Email (above)';
+$word['admin_email_adress']		= 'Admin&#39s Email Address';
+$word['sys_adm_email']		= 'System administrator&#39s email';
+$word['incoming_emails']		= 'Incoming Emails';
+$word['mail_fetcher']		= 'For mail fetcher (polling) to work you must set an external cron job or enable auto-cron polling';
+$word['email_polling']		= 'Email Polling';
+$word['pop_imap_polling']		= 'Enable POP/IMAP polling';
+$word['auto_cron']		= 'Auto Cron';
+$word['poll_staff_activ']		= 'Poll based on staff activity - NOT recommended';
+$word['strip_reply']		= 'Strip Quoted Reply';
+$word['separator_tag']		= 'depends on the reply separator tag set below';
+$word['reply_sep_tag']		= 'Reply Separator Tag';
+$word['outgoing_emails']		= 'Outgoing Emails';
+$word['def_outgoing_emails']		= 'Default Outgoing Email';
+$word['email_applies']		= 'Default email only applies to outgoing emails without SMTP setting';
+$word['default']		= 'Default';
+$word['use_php_mail_f']		= 'None: Use PHP mail function';
+$word['system_settings']		= 'System Settings';
+$word['global']		= 'Global';
+$word['ticket_set']		= 'Ticket Settings';
+$word['global_setting']		= 'Global Setting';
+$word['ticket_settings']		= 'Global ticket Settings and Options';
+$word['knowl_settings']		= 'Knowledgebase Settings';
+$word['Auto_res_Settings']		= 'Autoresponder Settings';
+$word['nottice_settings']		= 'Alerts and Notices Settings';
+$word['success_update']		= 'Updated Successfully';
+$word['error_update_set']		= 'Unable to update settings - correct errors below and try again';
+$word['global_settings']		= 'Global setting - can be disabled at department or email level';
+$word['check_status_ticket']		= 'Autoresponse includes the ticket ID required to check status of the ticket';
+$word['new_ticket_staff']		= 'New Ticket by staff';
+$word['ticket_behalf_user']		= 'Notice sent when staff creates a ticket on behalf of the user';
+$word['staff_can_owrite']		= 'Staff can overwrite';
+$word['append_ticket']		= 'Confirmation notice sent when a new message is appended to an existing ticket';
+$word['overlimit_notice']		= 'Overlimit notice';
+$word['ticket_denied']		= 'Ticket denied notice sent to user on limit violation. Admin gets alerts on ALL denials by default';
+$word['and_preferences']		= '& Preferences';
+$word['online']		= 'Online';
+$word['Offline']		= 'Offline';
+$word['helped_url']		= 'Helpdesk URL';
+$word['access_denied']		= 'Access Denied';
+$word['knowledge_settings']		= 'Knowledge Base Settings';
+$word['knowledge_set_opt']		= 'Knowledge Base Settings and Options';
+$word['disabling_knowledge']		= 'Disabling knowledge base disables clients&#39 interface';
+$word['knowledge_status']		= 'Knowledge base status';
+$word['knowledge_base']		= 'Knowledge base';
+$word['canned_responses']		= 'canned responses';
+$word['canned_response']		= 'canned response';
+$word['ticket_reply']		= 'Available on ticket reply';
+$word['secuencial']		= 'Sequential';
+$word['random']		= 'Random';
+$word['highly_recom']		= 'highly recommended';
+$word['none']		= 'None';
+$word['tickets_ids']		= 'Ticket IDs';
+$word['default_priority']		= 'Default Priority';
+$word['maximum']		= 'Maximum';
+$word['maximum_open_tick']		= 'Max open tickets';
+$word['open']		= 'Open';
+$word['per_email']		= 'per email/user';
+$word['flood_control']		= 'Helps with spam and email flood control - enter 0 for unlimited';
+$word['ticket_time_lock']		= 'Ticket Auto-lock Time';
+$word['minutes_to_lock']		= 'Minutes to lock a ticket on activity - enter 0 to disable locking';
+$word['ticket_priority']		= 'Web Tickets Priority';
+$word['ollow_ovw_prior']		= 'Allow user to overwrite/set priority';
+$word['e_ticket_priority']		= 'Emailed Tickets Priority';
+$word['mail_priority']		= 'Use email priority when available';
+$word['related_tickets']		= 'Show Related Tickets';
+$word['tickets_on_user']		= 'Show all related tickets on user login - otherwise access is restricted to one ticket view per login';
+$word['notes_inline']		= 'Show Notes Inline';
+$word['s_intenal_notes']		= 'Show internal notes  inline';
+$word['click_url']		= 'Clickable URLs';
+$word['convert_url']		= 'converts URLs in ticket thread to clickable links';
+$word['human_verif']		= 'Human Verification';
+$word['enable_captcha']		= 'Enable CAPTCHA on new web tickets';
+$word['require_dglib']		= 'requires GDLib';
+$word['ropen_ticket']		= 'Reopened Tickets';
+$word['auto_ropen_ticket']		= 'Auto-assign reopened tickets to the last available respondent';
+$word['assigned_tickets']		= 'Assigned Tickets';
+$word['assigned_tickets_oq']		= 'Show assigned tickets on open queue';
+$word['answered_tickets']		= 'Answered Tickets';
+$word['s_answered_tickets']		= 'Show answered tickets on open queue';
+$word['ticket_activity']		= 'Ticket Activity Log';
+$word['ticket_act_as_in']		= 'Log ticket activity as internal notes';
+$word['staff_identity']		= 'Staff Identity Masking';
+$word['hide_name_respons']		= 'Hide staff&#39s name on responses';
+$word['attachments']		= 'Attachments';
+$word['allow_attachments']		= 'Allow Attachments';
+$word['upload_apply_ticket']		= 'Size and max. uploads setting mainly apply to web tickets';
+$word['api_attachment']		= 'Emailed/API Attachments';
+$word['accept']		= 'Accept';
+$word['web_attachment']		= 'Online/Web Attachments';
+$word['allow_web_upload']		= 'Allow web upload';
+$word['limit_authenticate']		= 'Limit to authenticated users only';
+$word['u_log_to_upload']		= 'User must be logged in to upload files';
+$word['max_file_upload']		= 'Max. User File Uploads';
+$word['u_upload_simult']		= 'Number of files the user is allowed to upload simultaneously';
+$word['max_sfile_upload']		= 'Max. Staff File Uploads';
+$word['s_upload_simult']		= 'Number of files the staff is allowed to upload simultaneously';
+$word['in_bytes']		= 'in bytes';
+$word['ticket_response_file']		= 'Ticket Response Files';
+$word['e_attachment_to_user']		= 'Email attachments to the user';
+$word['file_types_accept']		= 'Accepted File Types';
+$word['limit_file_user_subm']		= 'Limit the type of files users are allowed to submit';
+$word['file_size']		= 'File Size';
+$word['system_max']		= 'System Max';
+$word['allow_extensions']		= 'Enter allowed file extensions separated by a comma. e.g .doc, .pdf. To accept all files enter wildcard';
+$word['e_e_not_recommended']		= 'i.e dotStar (NOT Recommended)';
+$word['general_settings']		= 'General Settings';
+$word['Offline_mode']		= 'Offline mode will disable client interface and only allow admins to login to Staff Control Panel';
+$word['helpdesk_status']		= 'Helpdesk Status';
+$word['active']		= 'Active';
+$word['helpdesk_title']		= 'Helpdesk Name/Title';
+$word['default_department']		= 'Select Default Department';
+$word['email_template']		= 'Default Email Templates';
+$word['default_template']		= 'Select Default Template';
+$word['default_page_site']		= 'Default Page Size';
+$word['default_log_level']		= 'Default Log Level';
+$word['disable_logger']		= 'None (Disable Logger)';
+$word['debug']		= 'DEBUG';
+$word['debug_logs']		= 'Debug logs';
+$word['warn']		= 'WARN';
+$word['error']		= 'ERROR';
+$word['purge_logs']		= 'Purge Logs';
+$word['never_purge_logs']		= 'Never Purge Logs';
+$word['staff_sesion_to_ip']		= 'Bind Staff Session to IP';
+$word['staff_ses_to_orig_ip']		= 'binds staff session to originating IP address upon login';
+$word['excessive_logs']		= 'Staff Excessive Logins';
+$word['fail_login_attempt']		= 'failed login attempt(s) allowed before a';
+$word['minute_lock_out']		= 'minute lock-out is enforced';
+$word['staff_sesion_tout']		= 'Staff Session Timeout';
+$word['maximun_idle_time']		= 'Maximum idle time in minutes before a staff member must log in again (enter 0 to disable)';
+$word['cli_exces_logins']		= 'Client Excessive Logins';
+$word['cli_sesion_timeout']		= 'Client Session Timeout';
+$word['max_idle_time_cli']		= 'Maximum idle time in minutes before a client must log in again (enter 0 to disable)';
+$word['date_and_options']		= 'Date and Time Options';
+$word['refer_to']		= 'Please refer to';
+$word['php_manual']		= 'PHP Manual';
+$word['support_paramet']		= 'for supported parameters';
+$word['time_format']		= 'Date & Time Format';
+$word['default_time_zone']		= 'Default Time Zone';
+$word['daylight_saving']		= 'Daylight Saving';
+$word['observ_dayl_saving']		= 'Observe daylight savings';
+$word['date_format']		= 'Date Format';
+$word['day']		= 'Day';
+$word['invalid_dep_id']		= 'Unknown or invalid department ID';
+$word['invalid_dep']		= 'Unknown or invalid department';
+$word['dep_update_success']		= 'Department updated successfully';
+$word['error_upd_departm']		= 'Error updating department. Try again';
+$word['added_succesfully']		= 'added successfully';
+$word['correct_errors']		= 'Please correct any error(s) below and try again.';
+$word['unable_add_departm']		= 'Unable to add department';
+$word['at_least_one']		= 'You must select at least one';
+$word['department']		= 'Department';
+$word['cant_disab_departm']		= 'You can not disable/delete a default department. Remove default Dept. and try again';
+$word['public_departm']		= 'Selected departments made public';
+$word['private_departm']		= 'Selected departments made private';
+$word['error_public_departm']		= 'Unable to make selected department public';
+$word['error_priv_departm']		= 'Unable to make selected department(s) private. Possibly already private';
+$word['cant_delete_departm']		= 'Departments with staff can not be deleted. Move staff first';
+$word['delete_dep_succes']		= 'Selected departments deleted successfully';
+$word['departm_deleted']		= 'selected departments deleted';
+$word['error_delete_departm']		= 'Unable to delete selected departments';
+$word['unknown_action']		= 'Unknown action - get technical help';
+$word['unknown_action_only']		= 'Unknown action';
+$word['unknown_command']		= 'Unknown action/command';
+$word['update_departm']		= 'Update Department';
+$word['add_new_departm']		= 'Add New Department';
+$word['create_dep']		= 'Create Dept';
+$word['departm_info']		= 'Department Information';
+$word['name']		= 'Name';
+$word['type']		= 'Type';
+$word['email']		= 'Email';
+$word['select_dep_email']		= 'Select Department Email';
+$word['template']		= 'Template';
+$word['system_default']		= 'System default';
+$word['sla']		= 'SLA';
+$word['depatment_manager']		= 'Select Department Manager (Optional)';
+$word['group_membership']		= 'Group Membership';
+$word['extend_membership']		= 'Extend membership to groups with access';
+$word['alert_notice_group']		= 'Alerts and  notices will include groups';
+$word['auto_resp_settings']		= 'Auto Response Settings';
+$word['override_uuto_resp']		= 'Overwrite global auto-response settings for tickets routed to the Dept';
+$word['ticket_auto_resp_dep']		= 'new ticket auto-response for this Dept';
+$word['new_message']		= 'New Message';
+$word['new_message_auto_re']		= 'new message auto-response for this Dept';
+$word['auto_resp_email']		= 'Auto Response Email';
+$word['department_access']		= 'Department Access';
+$word['group_allow_access_d']		= 'Check all groups allowed to access this department';
+$word['department_signat']		= 'Department Signature';
+$word['opt_sig_out_email']		= 'Optional signature used on outgoing emails';
+$word['signature_available']		= 'Signature is made available as a choice, for public departments, on ticket reply';
+$word['reset']		= 'Reset';
+$word['cancel']		= 'Cancel';
+$word['indep_access_departm']		= 'Department manager and primary members will always have access independent of group selection or assignment';
+$word['public']		= 'Public';
+$word['private']		= 'Private';
+$word['publics']		= 'Public';
+$word['privates']		= 'Private';
+$word['internal']		= 'Internal';
+$word['user_group']		= 'User Groups';
+$word['add_new_group']		= 'Add New Group';
+$word['members']		= 'Members';
+$word['departments']		= 'Departments';
+$word['created_on']		= 'Created On';
+$word['created']		= 'Created';
+$word['last_update']		= 'Last Updated';
+$word['all']		= 'All';
+$word['toggle']		= 'Toggle';
+$word['please_confirm']		= 'Please Confirm';
+$word['create_group']		= 'Create Group';
+$word['sure_you_want_to']		= 'Are you sure you want to';
+$word['selected_groups']		= 'selected groups';
+$word['delete']		= 'Delete';
+$word['sure_to_delete']		= 'Are you sure you want to DELETE';
+$word['d_group_cant_recov']		= 'Deleted groups CANNOT be recovered and might affect staff&#39s access';
+$word['confirm_to_continue']		= 'Please confirm to continue.';
+$word['no_cancel']		= 'No, Cancel';
+$word['yes_doit']		= 'Yes, Do it';
+$word['select']		= 'Select';
+$word['unknow_group']		= 'Unknown or invalid group';
+$word['id']		= 'ID';
+$word['group_update_success']		= 'Group updated successfully';
+$word['unable_update_group']		= 'Unable to update group';
+$word['unable_add_group']		= 'Unable to add group';
+$word['select_at_least_group']		= 'You must select at least one group';
+$word['cant_edit_group']		= 'As an admin, you can&#39t disable/delete a group you belong to - you might lockout all admins';
+$word['groups_activated']		= 'Selected groups activated';
+$word['of']		= 'of';
+$word['group_disabled']		= 'Selected groups disabled';
+$word['unable_disable_group']		= 'Unable to disable selected groups';
+$word['group_delete_success']		= 'Selected groups deleted successfully';
+$word['group_deleted']		= 'selected groups deleted';
+$word['unable_delete_group']		= 'Unable to delete selected groups';
+$word['group_info']		= 'Group Information';
+$word['limit_staff_memb_acc']		= 'Disabled group will limit staff members access. Admins are exempted';
+$word['ability_open_ticket']		= 'Ability to edit tickets';
+$word['group_permissions']		= 'Group Permissions';
+$word['applies_to_group_memb']		= 'Applies to all group members';
+$word['can_ban_emails']		= 'Can Ban Emails';
+$word['can_assign_ticket']		= 'can Assign Tickets';
+$word['can_create_tickets']		= 'can Create Tickets';
+$word['can_edit_tickets']		= 'can Edit Tickets';
+$word['can_post_reply']		= 'can Post Reply';
+$word['can_close_tickets']		= 'can Close Tickets';
+$word['can_transfer_tickets']		= 'can Transfer Tickets';
+$word['can_delete_tickets']		= 'can Delete Tickets';
+$word['can_manage_premade']		= 'Can Manage Premade';
+$word['can_manage_faq']		= 'Can Manage FAQ';
+$word['can_view_staff']		= 'Can View Staff Stats';
+$word['yes']		= 'Yes';
+$word['no']		= 'No';
+$word['ability_post_ticket']		= 'Ability to post a ticket reply';
+$word['ability_close_ticket']		= 'Ability to close tickets. Staff can still post a response';
+$word['ability_assign_ticket']		= 'Ability to assign tickets to staff members';
+$word['ability_transf_ticket']		= 'Ability to transfer tickets between departments';
+$word['ability_delete_ticket']		= 'Ability to delete tickets';
+$word['cant_recover_d_ticket']		= 'Deleted tickets can&#39t be recovered';
+$word['ability_add_email']		= 'Ability to add/remove emails from banlist via ticket interface';
+$word['attach_not_apply']		= 'Ability to add/update/disable/delete canned responses and attachments';
+$word['ability_knowledgbase']		= 'Ability to add/update/disable/delete knowledgebase categories and FAQs';
+$word['ability_view_stats']		= 'Ability to view stats of other staff members in allowed departments';
+$word['check_departm']		= 'Check all departments the group members are allowed to access';
+$word['select_all']		= 'Select All';
+$word['admin_notes']		= 'Admin Notes';
+$word['internal_notes_view']		= 'Internal notes viewable by all admins.';
+$word['invalid_team_id']		= 'Unknown or invalid team ID.';
+$word['invalid_team']		= 'Unknown or invalid team.';
+$word['team_update_success']		= 'Team updated successfully';
+$word['unable_update_team']		= 'Unable to update team. Correct any error(s) below and try again!';
+$word['unable_add_team']		= 'Unable to add team.';
+$word['select_one_team']		= 'You must select at least one team.';
+$word['team_activated']		= 'Selected teams activated';
+$word['unable_activate_team']		= 'Unable to activate selected teams';
+$word['teams_disabled']		= 'Selected teams disabled';
+$word['not_desable_teams']		= 'Unable to disable selected teams';
+$word['team_deleted_success']		= 'Selected teams deleted successfully';
+$word['team_deleted']		= 'selected teams deleted';
+$word['unable_delete_team']		= 'Unable to delete selected teams';
+$word['update_team']		= 'Update Team';
+$word['create_team']		= 'Create Team';
+$word['add_new_team']		= 'Add New Team';
+$word['team_information']		= 'Team Information';
+$word['disable_team']		= 'Disabled team won&#39t be availabe for ticket assignment or alerts.';
+$word['select_team_lead']		= 'Select Team Lead (Optional)';
+$word['assignment_alerts']		= 'Assignment Alerts';
+$word['assig_alerts_team']		= 'assignment alerts for this team';
+$word['overwr_global_setting']		= 'overwrite global settings.';
+$word['team_members']		= 'Team Members';
+$word['additional_member']		= 'To add additional members go to target member&#39s profile';
+$word['no_team_found']		= 'No teams found!';
+$word['team_name']		= 'Team Name';
+$word['selected_teams']		= 'selected teams';
+$word['sure_delete_teams']		= 'Are you sure you want to DELETE selected teams';
+$word['d_team_cant_recov']		= 'Deleted team CANNOT be recovered.';
+$word['no_departm_found']		= 'No departments found';
+$word['showing']		= 'Showing';
+$word['users']		= 'Users';
+$word['email_address']		= 'Email Address';
+$word['dept_manager']		= 'Dept. Manager';
+$word['make_public']		= 'Make Public';
+$word['make_private']		= 'Make Private';
+$word['delete_dept']		= 'Delete Dept(s)';
+$word['make_departments']		= 'make selected departments';
+$word['sure_delete_dept']		= 'Are you sure you want to DELETE selected departments?';
+$word['d_dept_cant_recov']		= 'Deleted departments CANNOT be recovered.';
+$word['internal_error']		= 'Internal Error';
+$word['first_name_requir']		= 'First name required';
+$word['key_required']		= 'Key required';
+$word['desc_key']		= 'Description key';
+$word['last_name_requir']		= 'Last name required';
+$word['valid_email_requir']		= 'Valid email address required.';
+$word['already_in_use']		= 'Already in-use as system email';
+$word['email_use_by_staff']		= 'Email already in-use by another staff member';
+$word['valid_number_requir']		= 'Valid number required';
+$word['new_pass_required']		= 'New password required';
+$word['most_have_six_char']		= 'Must be at least 6 characters';
+$word['pass_not_match']		= 'Password(s) do not match';
+$word['current_pass_reqir']		= 'Current password required';
+$word['invalid_current_pass']		= 'Invalid current password!';
+$word['pass_different']		= 'New password MUST be different from the current password!';
+$word['time_zone_requir']		= 'Time zone required';
+$word['dont_have_signature']		= 'You don&#39t have a signature';
+$word['user_name_required']		= 'Username required';
+$word['Username_in_use']		= 'Username already in-use';
+$word['system_email_in_use']		= 'Already in-use system email';
+$word['temp_pass_requir']		= 'Temp. password required';
+$word['required']		= 'Required';
+$word['department_requir']		= 'Department required';
+$word['group_required']		= 'Group required';
+$word['unable_update_user']		= 'Unable to update the user. Internal error occurred';
+$word['unable_create_user']		= 'Unable to create user. Internal error';
+$word['fatal_error']		= 'Fatal error... get technical support';
+$word['unknow_staff_id']		= 'Unknown or invalid staff ID.';
+$word['unknow_staff']		= 'Unknown or invalid staff.';
+$word['staff_update_success']		= 'Staff updated successfully';
+$word['unable_update_staff']		= 'Unable to update staff. Correct any error(s) below and try again!';
+$word['unable_add_staff']		= 'Unable to add staff. Correct any error(s) below and try again.';
+$word['one_staff_member']		= 'You must select at least one staff member.';
+$word['disable_only_admin']		= 'You can not disable/delete yourself - you could be the only admin!';
+$word['staff_activated']		= 'Selected staff activated';
+$word['unable_activ_staff']		= 'Unable to activate selected staff';
+$word['disable_staff']		= 'Selected staff disabled';
+$word['unable_disable_staff']		= 'Unable to disable selected staff';
+$word['staff_deleted']		= 'Selected staff deleted successfully';
+$word['staff_deleted_only']		= 'selected staff deleted';
+$word['unable_delete_staff']		= 'Unable to delete selected staff.';
+$word['reset_pass_enter']		= 'To reset the password enter a new one below';
+$word['add_staff']		= 'Add Staff';
+$word['update_staff']		= 'Update Staff';
+$word['add_new_staff']		= 'Add New Staff';
+$word['staff_account']		= 'Staff Account';
+$word['user_information']		= 'User Information';
+$word['username']		= 'Username';
+$word['first_name']		= 'First Name';
+$word['last_name']		= 'Last Name';
+$word['phone_number']		= 'Phone Number';
+$word['mobile_number']		= 'Mobile Number';
+$word['account_pass']		= 'Account Password';
+$word['password']		= 'Password';
+$word['confirm_pass']		= 'Confirm Password';
+$word['forced_pass_change']		= 'Forced Password Change';
+$word['force']		= 'Force';
+$word['pass_chang_next_log']		= 'password change on next login.';
+$word['staff_signature']		= 'Staff&#39s Signature';
+$word['signature_on_ticket']		= 'Signature is made available as a choice, on ticket reply.';
+$word['account_status']		= 'Account Status & Settings';
+$word['dep_acces_permission']		= 'Dept. and assigned group controls access permissions.';
+$word['account_type']		= 'Account Type';
+$word['staff']		= 'Staff';
+$word['staff_time_zone']		= 'Staff&#39s Time Zone';
+$word['account_status_only']		= 'Account Status';
+$word['locked']		= 'Locked';
+$word['assigned_group']		= 'Assigned Group';
+$word['primary_department']		= 'Primary Department';
+$word['select_department']		= 'Select Department ';
+$word['select_time_zone']		= 'Select Time Zone';
+$word['current_time']		= 'Current Time';
+$word['limit_access']		= 'Limited Access';
+$word['limit_tick_assig']		= 'Limit ticket access to ONLY assigned tickets.';
+$word['direct_listing']		= 'Directory Listing';
+$word['user_on_staffd']		= 'Show the user on staff&#39s directory';
+$word['vacation_mode']		= 'Vacation Mode';
+$word['staff_vacati_mode']		= 'Staff on vacation mode.';
+$word['no_ticket_assign']		= 'No ticket assignment or alerts';
+$word['assigned_teams']		= 'Assigned Teams';
+$word['ticket_regardless']		= 'Staff will have access to tickets assigned to a team they belong to regardless of the ticket&#39s department.';
+$word['select_group']		= 'Select Group';
+$word['staff_members']		= 'Staff Members';
+$word['all_department']		= 'All Departments';
+$word['all_groups']		= 'All Groups';
+$word['all_teams']		= 'All Teams';
+$word['no_staff_found']		= 'No staff found!';
+$word['not_staff_members']		= 'No staff members found!';
+$word['group']		= 'Group';
+$word['last_login']		= 'Last Login';
+$word['lock']		= 'lock';
+$word['unlock_staff']		= '(unlock) selected staff?';
+$word['lock_staff']		= '(lock) selected staff?';
+$word['lock_staff_dont_log']		= 'Locked staff won&#39t be able to login to Staff Control Panel.';
+$word['sure_delete_staff']		= 'Are you sure you want to DELETE selected staff?';
+$word['d_staff_cant_recov']		= 'Deleted staff CANNOT be recovered.';
+$word['unknow_email_id']		= 'Unknown or invalid email ID.';
+$word['unknow_email']		= 'Unknown or invalid email.';
+$word['email_upd_success']		= 'Email updated successfully';
+$word['errror_upd_email']		= 'Error updating email. Try again!';
+$word['email_added_success']		= 'Email address added successfully';
+$word['unable_add_email']		= 'Unable to add email. Correct error(s) below and try again.';
+$word['select_one_email']		= 'You must select at least one email address';
+$word['email_use_by_dep']		= 'One or more of the selected emails is being used by a department. Remove association first!';
+$word['emails_deleted']		= 'Selected emails deleted successfully';
+$word['selected_emails']		= 'selected emails deleted';
+$word['unable_delete_email']		= 'Unable to delete selected emails';
+$word['enter_new_passs']		= 'To change password enter new password above.';
+$word['add_new_email']		= 'Add New Email';
+$word['submit']		= 'Submit';
+$word['email_info']		= 'Email Information';
+$word['login_details']		= 'Login details are optional BUT required when IMAP/POP or SMTP are enabled.';
+$word['email_name']		= 'Email Name';
+$word['login_username']		= 'Login Username';
+$word['login_pass']		= 'Login Password';
+$word['mail_account']		= 'Mail Account';
+$word['email_account']		= 'email account';
+$word['smtp_host']		= 'SMTP Host';
+$word['smtp_port']		= 'SMTP Port';
+$word['host']		= 'Host';
+$word['port']		= 'Port';
+$word['protocol']		= 'Protocol';
+$word['encryption']		= 'Encryption';
+$word['fetch_frecuency']		= 'Fetch Frequency';
+$word['fetch_inc_email']		= 'Optional setting for fetching incoming emails. Mail fetching must be enabled with autocron active or external cron setup.';
+$word['mail_protocol']		= 'Select Mail Protocol';
+$word['email_per_fetch']		= 'Emails Per Fetch';
+$word['new_tic_priori']		= 'New Ticket Priority';
+$word['new_ticket_dep']		= 'New Ticket Dept.';
+$word['auto_response']		= 'Auto-response';
+$word['t_auto_resp_mail']		= 'new ticket auto-response for this email. Overwrite global and dept. settings.';
+$word['fetched_emails']		= 'Fetched Emails';
+$word['select_priority']		= 'You must select a priority';
+$word['delete_fetch_email']		= 'Delete fetched emails';
+$word['do_nothing']		= 'Do nothing (Not recommended)';
+$word['moving_fetched']		= 'Moving fetched emails to a backup folder is highly recommended.';
+$word['smtp_settings']		= 'SMTP Settings';
+$word['when_enabled_the']		= 'When enabled the';
+$word['will_use_smtp']		= 'will use SMTP server instead of internal PHP mail() function for outgoing emails.';
+$word['pop']		= 'POP';
+$word['imap']		= 'IMAP';
+$word['auth_required']		= 'Authentication Required';
+$word['allow_head_spoof']		= 'Allow Header Spoofing?';
+$word['email_header_spoof']		= 'Allow email header spoofing';
+$word['only_apply_email']		= 'only applies to emails being sent through this account';
+$word['internal_notes']		= 'Internal Notes';
+$word['admins_notes']		= 'Admin&#39s notes.';
+$word['ticket_test_email']		= 'osTicket test email';
+$word['select_from_email']		= 'Select from email address';
+$word['to_email_adress']		= 'To email address required';
+$word['subject_required']		= 'Subject required';
+$word['message_required']		= 'Message required';
+$word['test_email_succes']		= 'Test email sent successfully to';
+$word['error_send_email']		= 'Error sending email - try again.';
+$word['test_outg_emails']		= 'Test Outgoing Email';
+$word['email_delivery']		= 'Emails delivery depends on your server settings (php.ini) and/or email SMTP configuration.';
+$word['from']		= 'From';
+$word['to']		= 'To';
+$word['subject']		= 'Subject';
+$word['message']		= 'Message';
+$word['message_to_sent']		= 'email message to send.';
+$word['send_message']		= 'Send Message';
+$word['unknow_temp_id']		= 'Unknown or invalid template ID.';
+$word['unknow_temp']		= 'Unknown or invalid template';
+$word['max_mail_process']		= 'Maximum emails to process per fetch.';
+$word['delay_intervals']		= 'Delay intervals in minutes';
+$word['message_temp_apd']		= 'Message template updated successfully';
+$word['group_name']		= 'Group Name';
+$word['ability_transfer_ticket']		= 'Ability to transfer tickets between departments.';
+$word['error_update_temp']		= 'Error updating message template. Try again!';
+$word['template_update']		= 'Template updated successfully';
+$word['error_upd_temp_only']		= 'Error updating template. Try again!';
+$word['temp_added']		= 'Template added successfully';
+$word['unable_update_temp']		= 'Unable to add template. Correct error(s) below and try again.';
+$word['select_one_temp']		= 'You must select at least one template to process.';
+$word['template_enabled']		= 'Selected templates enabled';
+$word['unable_select_temp']		= 'Unable to enable selected templates';
+$word['template_desabled']		= 'Selected templates disabled';
+$word['temp_cant_disable']		= 'selected templates disabled (in-use templates can&#39t be disabled)';
+$word['unab_dis_template']		= 'Unable to disable selected templates (in-use or default template can&#39t be disabled)';
+$word['temp_del_success']		= 'Selected templates deleted successfully';
+$word['temp_deleted']		= 'selected templates deleted';
+$word['unable_del_temp']		= 'Unable to delete selected templates';
+$word['unknow_temp_act']		= 'Unknown template action';
+$word['no_temp_found']		= 'No templates found!';
+$word['email_temp']		= 'Email Templates';
+$word['add_new_temp']		= 'Add New Template';
+$word['date_added']		= 'Date Added';
+$word['in_use']		= 'In-Use';
+$word['page']		= 'Page';
+$word['pages']		= 'Pages';
+$word['selected_temp']		= 'selected templates';
+$word['del_temp_cant_re']		= 'Deleted templates CANNOT be recovered.';
+$word['update_temp']		= 'Update Template';
+$word['add_template']		= 'Add Template';
+$word['temp_info']		= 'Template information.';
+$word['language']		= 'Language';
+$word['temp_message']		= 'Template Messages';
+$word['click_message']		= 'Click on the message to edit.';
+$word['template_to_clone']		= 'Template To Clone';
+$word['existing_template']		= 'select an existing template to copy and edit it thereafter';
+$word['tic_auto_response']		= 'New Ticket Auto-response';
+$word['auto_resp_sent']		= 'Autoresponse sent to user, if enabled, on new ticket.';
+$word['new_ticket_reply']		= 'New Ticket Auto-reply';
+$word['cant_auto_sent']		= 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites &#34normal&#34 auto-response.';
+$word['mess_auto_resp']		= 'New Message Auto-response';
+$word['confirm_sent']		= 'Confirmation sent to user when a new message is appended to an existing ticket.';
+$word['new_ticket_notice']		= 'New Ticket Notice';
+$word['notice_sent_user']		= 'Notice sent to user, if enabled, on new ticket created by staff on their behalf (e.g phone calls).';
+$word['over_limit_not']		= 'Over Limit Notice';
+$word['time_notice_sent']		= 'A one time notice sent, if enabled, when user has reached the maximum allowed open tickets.';
+$word['response_temp']		= 'Response/Reply Template';
+$word['temp_in_ticket_r']		= 'Template used on ticket response/reply';
+$word['alert_sent_staff']		= 'Alert sent to staff, if enabled, on new ticket.';
+$word['alert_staff_enab']		= 'Alert sent to staff, if enabled, when user replies to an existing ticket.';
+$word['intern_note_alert']		= 'Internal Note Alert';
+$word['alert_sl_staff']		= 'Alert sent to selected staff, if enabled, on new internal note.';
+$word['alert_to_staff']		= 'Alert sent to staff on ticket assignment.';
+$word['alert_ticket_trans']		= 'Alert sent to staff on ticket transfer.';
+$word['alert_on_overdue']		= 'Alert sent to staff on stale or overdue tickets.';
+$word['internal_error_try']		= 'Internal error. Try again';
+$word['name_required']		= 'Name required';
+$word['temp_exist']		= 'Template name already exists';
+$word['selection_requir']		= 'Selection required';
+$word['inter_error_temp']		= 'Unable to update the template. Internal error occurred';
+$word['unable_cr_temp']		= 'Unable to create template. Internal error';
+$word['email_temp_mg']		= 'Email Template Message';
+$word['message_temp']		= 'Message Template';
+$word['select_setting']		= 'Select Setting Group';
+$word['support_var']		= 'Supported Variables';
+$word['sb_required']		= 'Subject and body required.';
+$word['message_subject']		= 'Message Subject';
+$word['email_s_message']		= 'Email message subject';
+$word['message_body']		= 'Message Body';
+$word['email_mg_body']		= 'Email message body.';
+$word['cancel_changes']		= 'Cancel Changes';
+$word['system_ban_empty']		= 'System ban list is empty.';
+$word['system_ban_disab']		= 'SYSTEM BAN LIST filter is <b> DISABLED</b>';
+$word['enable_here']		= 'enable here';
+$word['invalid_ban_id']		= 'Unknown or invalid ban list ID';
+$word['invalid_ban']		= 'Unknown or invalid ban rule.';
+$word['error_update_ban']		= 'Error updating ban rule. Try again!';
+$word['invalid_ban_list']		= 'Unknown or invalid ban list';
+$word['email_in_ban']		= 'Email already in the ban list';
+$word['email_add_to_ban']		= 'Email address added to ban list successfully';
+$word['error_ban_rule']		= 'Error creating ban rule. Try again!';
+$word['ban_status_enable']		= 'Selected emails ban status set to enabled';
+$word['ban_status_enabled']		= 'selected emails ban status enabled';
+$word['not_enable_emails']		= 'Unable to enable selected emails';
+$word['ban_status_dis']		= 'Selected emails ban status set to disabled';
+$word['not_disable_email']		= 'Unable to disable selected emails';
+$word['e_ban_del_success']		= 'Selected emails deleted from banlist successfully';
+$word['emails_ban_deleted']		= 'selected emails deleted from banlist';
+$word['term_too_short']		= 'Term too short!';
+$word['query']		= 'Query';
+$word['no_banned_emails']		= 'No banned emails matching the query found!';
+$word['search_results']		= 'Search Results';
+$word['ban_status']		= 'Ban Status';
+$word['ban_new_email']		= 'Ban New Email';
+$word['no_ban_emai_found']		= 'No banned emails found!';
+$word['search']		= 'Search';
+$word['sure_delete_ban']		= 'Are you sure you want to DELETE selected ban rules?';
+$word['selected_ban']		= 'selected ban rules';
+$word['list_email_bann']		= 'Internal list for email banning. Do not remove';
+$word['system_ban_list']		= 'SYSTEM BAN LIST';
+$word['update_ban_rule']		= 'Update Ban Rule';
+$word['update']		= 'Update';
+$word['add_email_to_ban']		= 'Add New Email Address to Ban List';
+$word['add']		= 'Add';
+$word['manage_ban_list']		= 'Manage Email Ban List';
+$word['filter_name']		= 'Filter Name';
+$word['d_email_cant_recov']		= 'Deleted emails CANNOT be recovered.';
+$word['sure_delete_email']		= 'Are you sure you want to DELETE selected emails?';
+$word['priority']		= 'Priority';
+$word['email_addresses']		= 'Email Addresses';
+$word['move_to']		= 'Move to';
+$word['errors']		= 'Errors';
+$word['warnings']		= 'Warnings';
+$word['all_logs']		= 'All logs';
+$word['log_title']		= 'Log Title';
+$word['log_type']		= 'Log Type';
+$word['log_date']		= 'Log Date';
+$word['ip_address']		= 'IP Address';
+$word['go']		= 'Go';
+$word['delete_entries']		= 'Delete Selected Entries';
+$word['date_span']		= 'Date Span';
+$word['no_emails_found']		= 'No emails found!';
+$word['select_one_log']		= 'You must select at least one log to delete';
+$word['logs_deleted']		= 'Selected logs deleted successfully';
+$word['logs_deleted_only']		= 'selected logs deleted';
+$word['unable_delete_logs']		= 'Unable to delete selected logs';
+$word['inv_help_topic_id']		= 'Unknown or invalid help topic.';
+$word['help_topc_updated']		= 'Help topic updated successfully';
+$word['cant_update_topic']		= 'Unable to update topic. Internal error occurred';
+$word['help_topic_added']		= 'Help topic added successfully';
+$word['cant_add_topic']		= 'Unable to add help topic. Correct error(s) below and try again.';
+$word['select_one_topic']		= 'You must select at least one help topic';
+$word['select_help_topic']		= 'Select Help Topic';
+$word['cant_enable_help']		= 'Unable to enable selected help topics.';
+$word['help_topic_dis']		= 'Selected help topics disabled';
+$word['cant_disable_topic']		= 'Unable to disable selected help topic(s)';
+$word['topics_deleted']		= 'Selected help topics deleted successfully';
+$word['topics_deleted_only']		= 'selected help topics deleted';
+$word['cant_del_topic']		= 'Unable to delete selected help topics';
+$word['update_help_topic']		= 'Update Help Topic';
+$word['add_new_topic']		= 'Add New Help Topic';
+$word['add_topic']		= 'Add Topic';
+$word['help_topic']		= 'Help Topic';
+$word['help_topic_info']		= 'Help Topic Information';
+$word['topic']		= 'Topic';
+$word['parent_topic']		= 'Parent Topic';
+$word['optional']		= 'optional';
+$word['ticket_options']		= 'New ticket options';
+$word['sla_plan']		= 'SLA Plan';
+$word['dep_default']		= 'Department&#39s Default';
+$word['overw_dep_sla']		= 'Overwrites department&#39s SLA';
+$word['auto_assign_to']		= 'Auto-assign To';
+$word['unassigned']		= 'Unassigned';
+$word['ticket_auto_resp']		= 'Ticket auto-response';
+$word['new_ticket_autor']		= 'new ticket auto-response for this topic';
+$word['overw_dep_setting']		= 'Overwrites Dept. settings';
+$word['intern_notes_help']		= 'Internal notes about the help topic.';
+$word['selected_help_top']		= 'selected help topics';
+$word['sure_delete_topic']		= 'Are you sure you want to DELETE selected help topics';
+$word['d_topics_cant_rec']		= 'Deleted topics CANNOT be recovered.';
+$word['no_helpt_found']		= 'No help topics found';
+$word['no_help_mail_foun']		= 'No help emails found';
+$word['no_filters_found']		= 'No filters found';
+$word['selected_filters']		= 'selected filters';
+$word['sure_delete_filter']		= 'Are you sure you want to DELETE selected filters';
+$word['dfilter_cant_rec']		= 'Deleted filters CANNOT be recovered, including any associated rules';
+$word['add_new_filter']		= 'Add New Filter';
+$word['order']		= 'Order';
+$word['rules']		= 'Rules';
+$word['target']		= 'target';
+$word['invalid_filter']		= 'Unknown or invalid filter.';
+$word['filter_upd_success']		= 'Filter updated successfully';
+$word['error_update_filt']		= 'Error updating filter. Try again!';
+$word['filter_added']		= 'Filter added successfully';
+$word['cant_add_filter']		= 'Unable to add filter. Correct error(s) below and try again.';
+$word['select_one_filter']		= 'You must select at least one filter to process.';
+$word['select_filter_enab']		= 'Selected filters enabled';
+$word['cant_enable_filter']		= 'Unable to enable selected filters';
+$word['filters_disabled']		= 'Selected filters disabled';
+$word['cant_disable_filter']		= 'Unable to disable selected filters';
+$word['select_filter_delet']		= 'Selected filters deleted successfully';
+$word['filters_deleted']		= 'selected filters deleted';
+$word['cant_delete_filter']		= 'Unable to delete selected filters';
+$word['update_filter']		= 'Update Filter';
+$word['add_filter']		= 'Add Filter';
+$word['ticket_filter']		= 'Ticket Filter';
+$word['filter_executed']		= 'Filters are executed based on execution order. Filter can target specific ticket source.';
+$word['execution_order']		= 'Execution Order';
+$word['stop']		= 'Stop';
+$word['process_fon_match']		= 'processing further on match!';
+$word['filter_status']		= 'Filter Status';
+$word['filter_rules']		= 'Filter Rules';
+$word['rules_applied']		= 'Rules are applied based on the criteria.';
+$word['rules_match_crit']		= 'Rules Matching Criteria';
+$word['case_insensitive']		= 'case-insensitive comparison';
+$word['filter_actions']		= 'Filter Actions';
+$word['cant_overw_filter']		= 'Can be overwriten by other filters depending on processing order.';
+$word['reject_ticket']		= 'Reject Ticket';
+$word['other_action_ignor']		= 'All other actions and filters are ignored';
+$word['replay_to_email']		= 'Reply-To Email';
+$word['if_available']		= 'if available';
+$word['use']		= 'Use';
+$word['resp_to_cann_resp']		= 'Automatically respond with this canned response';
+$word['overw_dep_priori']		= 'Overwrites department&#39s priority';
+$word['match_all']		= 'Match All';
+$word['match_any']		= 'Match Any';
+$word['select_target']		= 'Select a Target';
+$word['parent_filter_id']		= 'Parent filter ID required';
+$word['order_required']		= 'Order required';
+$word['number_value']		= 'Must be numeric value';
+$word['name_in_use']		= 'Name already in-use';
+$word['cant_valid_as_ent']		= 'Unable to validate rules as entered';
+$word['target_required']		= 'Target required';
+$word['invalid_target']		= 'Unknown or invalid target';
+$word['cant_update_filter']		= 'Unable to update the filter. Internal error occurred';
+$word['cant_add_filter_ie']		= 'Unable to add filter. Internal error';
+$word['select_one_rule']		= 'You must set at least one rule.';
+$word['incomplete_select']		= 'Incomplete selection';
+$word['value_required']		= 'Value required';
+$word['invalid_match_typ']		= 'Invalid match type selection';
+$word['invalid_match_sel']		= 'Invalid match selection';
+$word['invalid_api']		= 'Unknown or invalid API key ID.';
+$word['invalid_sla_plan']		= 'Unknown or invalid SLA plan.';
+$word['sla_plan_updated']		= 'SLA plan updated successfully';
+$word['error_update_sla']		= 'Error updating SLA plan. Try again!';
+$word['sla_added_success']		= 'SLA plan added successfully';
+$word['cant_add_sla_plan']		= 'Unable to add SLA plan. Correct error(s) below and try again.';
+$word['select_one_plan']		= 'You must select at least one plan.';
+$word['enabled_sla_plans']		= 'Selected SLA plans enabled';
+$word['cant_enable_sla']		= 'Unable to enable selected SLA plans.';
+$word['sla_plan_disabled']		= 'Selected SLA plans disabled';
+$word['cant_disable_sla']		= 'Unable to disable selected SLA plans';
+$word['sla_plans_deleted']		= 'Selected SLA plans deleted';
+$word['successfully']		= 'successfully';
+$word['cant_delete_sla']		= 'Unable to delete selected SLA plans';
+$word['update_sla_plan']		= 'Update SLA Plan';
+$word['sla_plan_added']		= 'Add New SLA Plan';
+$word['add_plan']		= 'Add Plan';
+$word['serv_level_agree']		= 'Service Level Agreement';
+$word['ticket_mark_overdue']		= 'Tickets are marked overdue on grace period violation.';
+$word['grace_period']		= 'Grace Period';
+$word['in_hours']		= 'in hours';
+$word['priority_scalation']		= 'Priority Escalation';
+$word['prio_scal_overdue']		= 'priority escalation on overdue tickets.';
+$word['ticket_ovedue_alert']		= 'Ticket Overdue Alerts';
+$word['overdue_alerts']		= 'overdue alerts notices.';
+$word['plans_not_found']		= 'No SLA plans found!';
+$word['selected_sla_plans']		= 'selected SLA plans';
+$word['sure_delete_plan']		= 'Are you sure you want to DELETE selected SLA plans';
+$word['grace_period_hrs']		= 'Grace Period (hrs)';
+$word['grace_period_req']		= 'Grace period required';
+$word['number_value_req']		= 'Numeric value required (in hours)';
+$word['name_exist']		= 'Name already exists';
+$word['unable_update_sla']		= 'Unable to update SLA. Internal error occurred';
+$word['unable_add_sla']		= 'Unable to add SLA. Internal error';
+$word['invalid_api_key']		= 'Unknown or invalid API key';
+$word['api_key_updated']		= 'API key updated successfully';
+$word['error_update_api']		= 'Error updating API key. Try again!';
+$word['api_key_added']		= 'API key added successfully';
+$word['cant_add_api']		= 'Unable to add an API key. Correct error(s) below and try again.';
+$word['select_one_api']		= 'You must select at least one API key';
+$word['api_key_enabled']		= 'Selected API keys enabled';
+$word['cant_enable_api']		= 'Unable to enable selected API keys.';
+$word['api_key_disabled']		= 'Selected API keys disabled';
+$word['cant_disable_api']		= 'Unable to disable selected API keys';
+$word['api_key_deleted']		= 'Selected API keys deleted';
+$word['cant_delete_api']		= 'Unable to delete selected API keys';
+$word['no_api_key_found']		= 'No API keys found';
+$word['api_keys']		= 'API Keys';
+$word['api_key']		= 'API Key';
+$word['sure_delete_api']		= 'Are you sure you want to DELETE selected API keys';
+$word['selected_api_keys']		= 'selected API keys';
+$word['dkeys_cant_recov']		= 'Deleted keys CANNOT be recovered.';
+$word['add_new_api_key']		= 'Add New API Key';
+$word['ip_addr']		= 'IP Addr.';
+$word['update_api_key']		= 'Update API Key';
+$word['add_key']		= 'Add Key';
+$word['api_key_autogener']		= 'API Key is auto-generated. Delete and re-add to change the key.';
+$word['services']		= 'Services';
+$word['appli_api_service']		= 'Check applicable API services enabled for the key.';
+$word['_formats']		= 'XML/JSON/EMAIL';
+$word['can_execute_cron']		= 'Can Execute Cron';
+$word['add_new_lang']		= 'Add New Language';
+$word['language_name']		= 'Language Name';
+$word['please_wait']		= 'Please Wait!';
+$word['take_a_second']		= 'Please wait... it will take a second!';
+$word['editing_language']		= 'Editing Language';
+$word['key']		= 'Key';
+$word['cancel_edit']		= 'Cancel Editing';
+$word['lang_created']		= 'Language created successfully';
+$word['error_create_lang']		= 'Error creating language.';
+$word['lang_updated']		= 'Language updated successfully';
+$word['error_update_lang']		= 'Error updating language.';
+$word['aupdate_pending']		= 'System upgrade is pending';
+$word['upgrade_now']		= 'Upgrade Now';
+$word['rename_conf_file']		= 'Please rename config file';
+$word['avoid_conflicts']		= 'to avoid possible conflicts';
+$word['take_minute_del']		= 'Please take a minute to delete';
+$word['directory']		= 'directory';
+$word['security_reason']		= 'for security reasons.';
+$word['permi_conf_file']		= 'Please change permission of config file';
+$word['remove_write_acc']		= 'to remove write access.';
+$word['tur_off_global']		= 'Please consider turning off register globals if possible';
+$word['admin_controlp']		= 'Admin Control Panel';
+$word['admin_panel']		= 'Admin Panel';
+$word['staff_panel']		= 'Staff Panel';
+$word['my_preferences']		= 'My Preferences';
+$word['howdy']		= 'Howdy';
+$word['log_out']		= 'Log Out';
+$word['admin']		= 'Admin';
+$word['filters']		= 'Filters';
+$word['no_group']		= 'No groups found!';
+$word['ticket_act_only']		= 'Ticket Activity';
+$word['start_time_graph']		= 'Select the starting time and period for the system activity graph';
+$word['report_timeframe']		= 'Report timeframe';
+$word['period']		= 'Period';
+$word['up_to_today']		= 'Up to today';
+$word['on_week']		= 'One Week';
+$word['two_weeks']		= 'Two Weeks';
+$word['one_month']		= 'One Month';
+$word['one_quater']		= 'One Quarter';
+$word['refresh']		= 'Refresh';
+$word['statist_of_tickets']		= 'Statistics of tickets organized by department, help topic, and staff.';
+$word['last_month']		= 'Last month';
+$word['filter']		= 'Filter';
+$word['action_denied']		= 'Action Denied';
+$word['profile_updated']		= 'Profile updated successfully';
+$word['try_correcting']		= 'Try correcting the errors below and try again!';
+$word['profile_upd_error']		= 'Profile update error';
+$word['change_pass_to_cont']		= 'You must change your password to continue!';
+$word['listed_on_vacation']		= 'You are listed as ';
+$word['welcome_back']		= 'Welcome back';
+$word['hi']		= 'Hi';
+$word['account_profile']		= 'My Account Profile';
+$word['account_info']		= 'Account Information';
+$word['contact_info']		= 'Contact information';
+$word['preferences']		= 'Preferences';
+$word['preferences_set']		= 'Profile preferences and settings.';
+$word['time_zone']		= 'Time Zone';
+$word['max_page_site']		= 'Maximum Page size';
+$word['per_page']		= 'per page.';
+$word['auto_refreshr']		= 'Auto Refresh Rate';
+$word['refresh_in_minutes']		= 'Tickets page refresh rate in minutes.';
+$word['default_signature']		= 'Default Signature';
+$word['change_selection']		= 'You can change selection on ticket page';
+$word['paper_size']		= 'Default Paper Size';
+$word['tickets_to_pdf']		= 'Paper size used when printing tickets to PDF';
+$word['tickets_on_open_q']		= 'Show assigned tickets on open queue.';
+$word['reset_password']		= 'To reset your password, provide your current password and a new password below.';
+$word['current_pass']		= 'Current Password';
+$word['new_pass']		= 'New Password';
+$word['show_assigned_tick']		= 'Show Assigned Tickets';
+$word['confirm_new_pass']		= 'Confirm New Password';
+$word['op_signat_out_mails']		= 'Optional signature used on outgoing emails.';
+$word['signature']		= 'Signature';
+$word['show']		= 'show';
+$word['ext']		= 'Ext';
+$word['records']		= 'records';
+$word['search_term']		= 'Search term must be more than 3 chars';
+$word['ticket']		= 'Ticket';
+$word['date']		= 'Date';
+$word['assigned_to']		= 'Assign To';
+$word['closed_by']		= 'Closed By';
+$word['close']		= 'Close';
+$word['reopen']		= 'Reopen';
+$word['overdue']		= 'Overdue';
+$word['open_tickets']		= 'Open Tickets';
+$word['no_tickets']		= 'There are no tickets here.';
+$word['query_no-results']		= 'Query returned 0 results.';
+$word['statistics']		= 'Statistics';
+$word['select_out_email']		= 'Select Outgoing Email';
+$word['dept_email_above']		= 'Department Email (Above)';
+$word['syst_offline_mode']		= 'System is set to offline mode';
+$word['c_interface_disab']		= 'Client interface is disabled and ONLY admins can access staff control panel.';
+$word['pass_change_cont']		= 'Password change required to continue';
+$word['staff_control_p']		= 'Staff Control Panel';
+$word['invalid_setting']		= 'Fatal error... invalid setting.';
+$word['contact_admin']		= 'Access Denied. Contact Admin';
+$word['sys_off_line']		= 'System Offline';
+$word['valid_csrf_req']		= 'Valid CSRF Token Required';
+$word['session_time_out']		= 'Session timed out due to inactivity';
+$word['invalid_faq_catg']		= 'Unknown or invalid FAQ category';
+$word['freq_asked_quest']		= 'Frequently Asked Questions';
+$word['all_categories']		= 'All Categories';
+$word['all_help_topics']		= 'All Help Topics';
+$word['no_faqs_found']		= 'NO FAQs found';
+$word['no_faqs_match']		= 'The search did not match any FAQs.';
+$word['invalid_catg_id']		= 'Unknown or invalid category ID.';
+$word['invalid_category']		= 'Unknown or invalid category.';
+$word['category_updated']		= 'Category updated successfully';
+$word['no_faq_categories']		= 'No FAQ categories found!';
+$word['faq_categories']		= 'FAQ categories';
+$word['add_new_category']		= 'Add New Category';
+$word['s_make_categories']		= 'Are you sure want to make selected categories';
+$word['sure_delete_categ']		= 'Are you sure you want to DELETE selected categories?';
+$word['cant_rec_del_ent']		= 'Deleted entries CANNOT be recovered, including any associated FAQs.';
+$word['make_internal']		= 'Make Internal';
+$word['update_category']		= 'Update Category';
+$word['faq_category']		= 'FAQ Category';
+$word['category_type']		= 'Category Type';
+$word['publish']		= 'publish';
+$word['category_info']		= 'Category information';
+$word['public_cat_if_faq']		= 'Public categories are published if it has published FAQ articles.';
+$word['category_name']		= 'Category Name';
+$word['short_desc_name']		= 'Short descriptive name.';
+$word['category_desc']		= 'Category Description';
+$word['summary_category']		= 'Summary of the category.';
+$word['error_update_cat']		= 'Error updating category. Try again!';
+$word['catg_added_success']		= 'Category added successfully';
+$word['cant_add_category']		= 'Unable to add category';
+$word['select_one_catg']		= 'You must select at least one category';
+$word['catg_make_public']		= 'Selected categories made PUBLIC';
+$word['cant_enable_catg']		= 'Unable to enable selected categories public.';
+$word['categories_private']		= 'Selected categories made PRIVATE';
+$word['cant_disable_pcatg']		= 'Unable to disable selected categories PRIVATE';
+$word['categories_deleted']		= 'Selected categories deleted successfully';
+$word['scatg_deleted']		= 'selected categories deleted';
+$word['cant_delete_catg']		= 'Canned Responses';
+$word['go_back']		= 'Go Back';
+$word['catg_no_have_faqs']		= 'Category does not have any FAQs.';
+$word['back_to_index']		= 'Back To Index';
+$word['edit_category']		= 'Edit Category';
+$word['delete_category']		= 'Delete Category';
+$word['add_new_faq']		= 'Add New FAQ';
+$word['invalid_canned']		= 'Unknown or invalid canned response ID.';
+$word['invalid_canned_resp']		= 'Unknown or invalid canned response.';
+$word['canned_updated']		= 'Canned response updated successfully';
+$word['error_update_canned']		= 'Error updating canned response. Try again!';
+$word['canned_added']		= 'Canned response added successfully';
+$word['cant_add_canned']		= 'Unable to add canned response.';
+$word['select_one_canned']		= 'You must select at least one canned response';
+$word['canned_enabled']		= 'Selected canned responses enabled';
+$word['cant_enable_canned']		= 'Unable to enable selected canned responses.';
+$word['canned_disabled']		= 'Selected canned responses disabled';
+$word['cant_disable_canned']		= 'Unable to disable selected canned responses';
+$word['canned_deleted']		= 'Selected canned responses deleted successfully';
+$word['cant_delete_canned']		= 'Unable to delete selected canned responses';
+$word['update_canned_resp']		= 'Update Canned Response';
+$word['add_new_canned_resp']		= 'Add New Canned Response';
+$word['add_response']		= 'Add Response';
+$word['canned_resp_set']		= 'Canned response settings';
+$word['title_short']		= 'Make the title short and clear.';
+$word['title']		= 'Title';
+$word['canned_attach']		= 'Canned Attachments';
+$word['uncheck_to_delete']		= 'Uncheck to delete the attachment on submit';
+$word['can_upload_ten_perc']		= 'You can upload up to 10 attachments per canned response.';
+$word['notes_about_cannet']		= 'Notes about the canned response.';
+$word['cant_resp_if_in_use']		= 'Canned response is in use by email filter(s)';
+$word['premade_responses']		= 'premade responses';
+$word['no_premade_response']		= 'No premade responses found!';
+$word['add_new_response']		= 'Add New Response';
+$word['selected_canned_resp']		= 'selected canned responses';
+$word['sure_delete_canned']		= 'Are you sure you want to DELETE selected canned responses?';
+$word['sure_flag_ticket']		= 'Are you sure want to flag the selected tickets as';
+$word['items_cant_recovery']		= 'Deleted items CANNOT be recovered, including any associated attachments.';
+$word['no_canned_response']		= 'No canned responses';
+$word['title_required']		= 'Title required';
+$word['title_too_short']		= 'Title is too short. 3 chars minimum';
+$word['title_alr_exist']		= 'Title already exists';
+$word['respont_text_req']		= 'Response text required';
+$word['cant_update_resp']		= 'Unable to update canned response.';
+$word['cant_crete_canned']		= 'Unable to create the canned response. Internal error';
+$word['sure_delete_logs']		= 'Are you sure you want to DELETE selected logs?';
+$word['del_logs_cant_rec']		= 'Deleted logs CANNOT be recovered.';
+$word['update_successful']		= 'Updated Successfully';
+$word['url_required']		= 'Helpdesk URl required';
+$word['helpdesk_title_req']		= 'Helpdesk title required';
+$word['default_dept_req']		= 'Default Dept. required';
+$word['select_template']		= 'You must select template.';
+$word['enter_idle_time']		= 'Enter idle time in minutes';
+$word['time_idle_required']		= 'Time format required';
+$word['date_format_req']		= 'Date format required';
+$word['datetime_required']		= 'Datetime format required';
+$word['day_format_req']		= 'Day, Datetime format required';
+$word['timezone_req']		= 'Default Timezone required';
+$word['file']		= 'file';
+$word['files']		= 'files';
+$word['client_interface']		= 'Client interface';
+$word['help_topic_req']		= 'Help topic required';
+$word['phone_ext']		= 'Phone Ext';
+$word['closed_tickets']		= 'Closed Tickets';
+$word['answered']		= 'Answered';
+$word['opened']		= 'Opened';
+$word['opened_tickets']		= 'Opened Tickets';
+$word['click_categ']		= 'Click on the category to browse FAQs';
+$word['assigned']		= 'Assigned';
+$word['closed']		= 'Closed';
+$word['reopened']		= 'Reopened';
+$word['service_time']		= 'Service Time';
+$word['response_time']		= 'Response Time';
+$word['topics']		= 'Topics';
+$word['export']		= 'Export';
+$word['my_tickets']		= 'My Tickets';
+$word['overdue_tickets']		= 'Overdue Tickets';
+$word['sent_to_new_user']		= 'Send alert to user.';
+$word['full_name']		= 'Full Name';
+$word['ticket_info']		= 'Ticket Information';
+$word['options']		= 'Options';
+$word['ticket_source']		= 'Ticket Source';
+$word['phone']		= 'Phone';
+$word['other']		= 'Other';
+$word['due_date']		= 'Due Date';
+$word['select_staff']		= 'Select Staff Member OR a Team';
+$word['select_source']		= 'Select Source';
+$word['issue']		= 'Issue';
+$word['user_see_sumary']		= 'The user will be able to see the issue summary below and any associated responses.';
+$word['issue_sumary']		= 'Issue summary';
+$word['details_on_reason']		= 'Details on the reason(s) for opening the ticket.';
+$word['response']		= 'Response';
+$word['response_to_issue']		= 'Optional response to the above issue.';
+$word['ticket_status']		= 'Ticket Status';
+$word['close_on_response']		= 'Close On Response';
+$word['only_aply_if_ent']		= 'Only applicable if response is entered';
+$word['my_signature']		= 'My signature';
+$word['dept_signature']		= 'Dept. Signature';
+$word['optional_internaln']		= 'Optional internal note (recommended on assignment)';
+$word['invalid_date']		= 'Invalid date - must be MM/DD/YY';
+$word['indicate_source']		= 'Indicate source';
+$word['inv_origin_given']		= 'Invalid origin given';
+$word['invalid_priority']		= 'Invalid Priority';
+$word['ticket_creat_staff']		= 'Ticket created by staff';
+$word['missing_data']		= 'Missing or invalid data';
+$word['create_date']		= 'Create Date';
+$word['all_tickets']		= 'All tickets';
+$word['edit']		= 'Edit';
+$word['claim']		= 'Claim';
+$word['ban_email']		= 'Ban Email';
+$word['release_unassign']		= 'Release (unassign) Ticket';
+$word['mark_as_overdue']		= 'Mark as Overdue';
+$word['mark_as_ananswered']		= 'Mark as Unanswered';
+$word['mark_as_answered']		= 'Mark as Answered';
+$word['unban_email']		= 'Unban Email';
+$word['source']		= 'Source';
+$word['welcome_text']		= 'In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.';
+$word['welcome_support']		= 'Welcome to the Support Center';
+$word['open_new_ticket']		= 'Open A New Ticket';
+$word['provide_details']		= 'Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.';
+$word['check_ticket_stat']		= 'Check Ticket Status';
+$word['provide_archives']		= 'We provide archives and history of all your current and past support requests complete with responses.';
+$word['sure_to_browse']		= 'Be sure to browse our';
+$word['before_open_ticket']		= 'before opening a ticket.';
+$word['support_center']		= 'Support Center';
+$word['show_all_tickets']		= 'Show all tickets';
+$word['ticket_thread']		= 'View Ticket Thread';
+$word['tickets_status']		= 'View ticket status';
+$word['cant_create_ticket']		= 'Unable to create a ticket.';
+$word['fill_form_open_tic']		= 'Please fill in the form below to open a new ticket.';
+$word['telephone']		= 'Telephone';
+$word['general_inquiry']		= 'General Inquiry';
+$word['captcha_text']		= 'CAPTCHA Text';
+$word['enter_text_show']		= 'Enter the text shown on the image.';
+$word['create_ticket']		= 'Create Ticket';
+$word['provide_det_only']		= 'Please provide as much detail as possible so we can best assist you.';
+$word['tickets_id']		= 'Ticket ID';
+$word['first_contact']		= 'If this is your first time contacting us or you';
+$word['prov_login_details']		= 'To view the status of a ticket, provide us with the login details below.';
+$word['login']		= 'Log In';
+$word['guest_user']		= 'Guest User';
+$word['valid_email_and_tick']		= 'Valid email and ticket number required';
+$word['view_status']		= 'View Status';
+$word['auth_error']		= 'Authentication error - try again!';
+$word['invalid_login']		= 'Invalid login';
+$word['ticket_created']		= 'Ticket created successfully';
+$word['sent_comments']		= 'If you wish to send additional comments or information regarding same issue, please follow the instructions on the email.';
+$word['support_created']		= 'support ticket request has been created and a representative will be getting back to you shortly if necessary.';
+$word['team_support']		= 'Support Team';
+$word['thank_to_contact']		= 'Thank you for contacting us.';
+$word['copyright']		= 'Copyright';
+$word['right_reserved']		= 'All rights reserved.';
+$word['powered_by']		= 'Powered by';
+$word['last_mesage']		= 'Last Message';
+$word['last_response']		= 'Last Response';
+$word['more']		= 'More';
+$word['post_reply']		= 'Post Reply';
+$word['post_internal_note']		= 'Post Internal Note';
+$word['dept_transfer']		= 'Dept. Transfer';
+$word['assign_ticket']		= 'Assign Ticket';
+$word['advanced']		= 'Advanced';
+$word['time_zone_based']		= 'Time is based on your time zone';
+$word['select_canned_resp']		= 'Select a canned response';
+$word['append']		= 'Append';
+$word['summary_required']		= 'Summary of the issue required';
+$word['marked_overdue']		= 'Ticket Marked Overdue';
+$word['ticket_flagged']		= 'Ticket flagged as overdue by the system.';
+$word['sure_delete_ticket']		= 'Are you sure you want to DELETE selected tickets?';
+$word['selected_open_tic']		= 'selected open tickets';
+$word['d_ticket_cant_rec']		= 'Deleted tickets CANNOT be recovered, including any associated attachments.';
+$word['ticket_searh']		= 'Advanced Ticket Search';
+$word['keyword']		= 'Keyword';
+$word['any_status']		= 'Any Status';
+$word['selt_close_tickets']		= 'selected closed tickets';
+$word['date_range']		= 'Date Range';
+$word['anyone']		= 'Anyone';
+$word['search_match']		= 'Search criteria matched';
+$word['view']		= 'view';
+$word['email_reply']		= 'Email Reply';
+$word['for']		= 'To';
+$word['reopen_on_reply']		= 'Reopen on Reply';
+$word['close_date']		= 'Close Date';
+$word['no_internal_note']		= 'No internal notes found.';
+$word['no_note']		= 'Internal Note';
+$word['ticket_state']		= 'Ticket State';
+$word['by']		= 'by';
+$word['preview_ticket']		= 'Preview Ticket';
+$word['note_details']		= 'Note details';
+$word['post_note']		= 'Post Note';
+$word['transfer']		= 'Transfer';
+$word['reply']		= 'Reply';
+$word['reasisgn']		= 'Reassign';
+$word['assign']		= 'Assign';
+$word['ticket_locket_by']		= 'Ticket is locked by';
+$word['market_overdue']		= 'Marked overdue';
+$word['edit_ticket']		= 'Edit Ticket';
+$word['thread']		= 'Thread';
+$word['close_on_reply']		= 'Close on Reply';
+$word['delete_email']		= 'Delete Email(s)';
+$word['key_high']		= 'High';
+$word['key_low']		= 'Low';
+$word['key_normal']		= 'Normal';
+$word['key_emergency']		= 'Emergency';
+$word['invalid_ticket_id']		= 'Unknown or invalid ticket ID';
+$word['cont_admin_if_error']		= 'Access denied. Contact admin if you believe this is in error';
+$word['cont_admin_to_acces']		= 'Action denied. Contact admin for access';
+$word['required_response']		= 'Response required';
+$word['failed_login']		= 'Failed login attempt (user)';
+$word['forgot_login']		= 'Forgot your login info? Please';
+$word['failed_staff_login']		= 'Failed staff login attempt';
+$word['user_and_pass_requir']		= 'Username and password required';
+$word['attempts']		= 'Attempts';
+$word['time']		= 'TIME';
+$word['my_closed_tickets']		= 'My Closed Tickets';
+$word['stale_tickets']		= 'Stale Tickets';
+$word['act_denied_t_locket']		= 'Action Denied. Ticket is locked by someone else!';
+$word['email_removed_to_reply']		= 'Email is in banlist. Must be removed to reply.';
+$word['reply_posted_success']		= 'Reply posted successfully';
+$word['cant_flag_tickets']		= 'Unable to flag selected tickets as overdue';
+$word['cant_post_reply']		= 'Unable to post the reply.';
+$word['after']		= 'After';
+$word['month']		= 'Month';
+$word['months']		= 'Months';
+$word['not_transfer_ticket']		= 'Action Denied. You are not allowed to transfer tickets.';
+$word['ticket_in_dept']		= 'Ticket already in the department';
+$word['transfer_comments_req']		= 'Transfer comments required';
+$word['transfer_comments_shor']		= 'Transfer comments too short!';
+$word['cant_complete_transfer']		= 'Unable to complete the ticket transfer';
+$word['cant_assign_ticket']		= 'Action Denied. You are not allowed to assign/reassign tickets.';
+$word['select_assignee']		= 'Select assignee';
+$word['invalid_assigned_id']		= 'Invalid assignee ID - get technical support';
+$word['cant_mass_mang_tick']		= 'You do not have permission to mass manage tickets. Contact admin for such access';
+$word['select_one_ticket']		= 'No tickets selected. You must select at least one ticket.';
+$word['ticket_reopen_by']		= 'Ticket reopened by';
+$word['ticket_reopen']		= 'Ticket Reopened';
+$word['selected_tickets']		= 'Selected tickets';
+$word['select_tickets_ropen']		= 'selected tickets reopened';
+$word['reopen_successfully']		= 'reopened successfully';
+$word['cant_reopen_ticket']		= 'Unable to reopen selected tickets';
+$word['dont_permit_reopen_t']		= 'You do not have permission to reopen tickets';
+$word['ticket_closed']		= 'selected tickets closed';
+$word['cant_close_tickets']		= 'Unable to close selected tickets';
+$word['dont_permit_close_t']		= 'You do not have permission to close tickets';
+$word['ticket_flagged_overd']		= 'Ticket flagged as overdue by';
+$word['sticket_mark_overdue']		= 'selected tickets marked overdue';
+$word['deleted_succesfully']		= 'deleted successfully';
+$word['tickets_deleted']		= 'selected tickets deleted';
+$word['cant_delete_ticket']		= 'Unable to delete selected tickets';
+$word['dont_permit_d_tick']		= 'You do not have permission to delete tickets';
+$word['unknow_action']		= 'Unknown or unsupported action - get technical help';
+$word['dont_permit_c_tick']		= 'You do not have permission to create tickets. Contact admin for such access';
+$word['closed_succesfully']		= 'closed succesfully';
+$word['apply']		= 'Apply';
+$word['every']		= 'Every';
+$word['monthly']		= 'Monthly';
+$word['ticket_assigned_staf']		= 'Ticket already assigned to the staff.';
+$word['ticket_assigned_team']		= 'Ticket already assigned to the team.';
+$word['note_posted']		= 'Internal note posted successfully';
+$word['dont_permit_cs_tick']		= 'You do not have permission to close tickets';
+$word['unnab_assign_ticket']		= 'Unable to complete the ticket assignment';
+$word['ticket_assigned_to']		= 'Ticket assigned successfully to';
+$word['ticket_assig_to_you']		= 'Ticket is NOW assigned to you!';
+$word['assig_comment_req']		= 'Assignment comments required';
+$word['ticket_transf_succ']		= 'Ticket transferred successfully to';
+$word['comment_to_short']		= 'Comment too short';
+$word['cant_set_state']		= 'You don';
+$word['cant_post_inter_note']		= 'Unable to post internal note - missing or invalid data.';
+$word['cant_post_note']		= 'Unable to post the note.';
+$word['ticket_no_response']		= 'Ticket closed without response by';
+$word['ticket_closed_only']		= 'Ticket Closed';
+$word['summarry_of_note']		= 'Note title - summarry of the note (optional)';
+$word['unchanged']		= 'unchanged';
+$word['ticket_current_in']		= 'Ticket is currently in';
+$word['select_target_dep']		= 'Select Target Department';
+$word['comments']		= 'Comments';
+$word['reasons_to_transfer']		= 'Enter reasons for the transfer.';
+$word['ticket_assig_current']		= 'Ticket is currently assigned to';
+$word['closed_tick_reopen']		= 'Assigning a closed ticket will reopen it!';
+$word['assignee']		= 'Assignee';
+$word['reason_assignment']		= 'Enter reasons for the assignment or instructions for assignee.';
+$word['tick_reopen_on_mss']		= 'Ticket will be reopened on message post';
+$word['ticket_thread_only']		= 'Ticket Thread';
+$word['post_a_reply']		= 'Post a Reply';
+$word['print']		= 'Print';
+$word['cant_obtain_lock']		= 'Unable to obtain a lock on the ticket';
+$word['ticket_assig_to']		= 'Ticket is assigned to';
+$word['print_intern_note']		= 'Print Internal Notes';
+$word['print_notes']		= 'Print Notes';
+$word['paper_size_only']		= 'Paper Size';
+$word['s_print_p_size']		= 'Select Print Paper Size';
+$word['ok']		= 'Ok';
+$word['times']		= 'times';
+$word['sure_claim_ticket']		= 'Are you sure want to claim (self assign) this ticket?';
+$word['sure_flat_ticket']		= 'Are you sure want to flag the ticket as answered?';
+$word['sure_flat_ticket_u']		= 'Are you sure want to flag the ticket as unanswered?';
+$word['sure_flat_tick_ove']		= 'Are you sure want to flag the ticket as overdue?';
+$word['sure_to_ban']		= 'Are you sure want to ban';
+$word['ticket_auto_reject']		= 'New tickets from the email address will be auto-rejected.';
+$word['ticket_c_locket_by']		= 'This ticket is currently locked by';
+$word['email_must_removed']		= 'Email is in banlist! Must be removed before any reply/response';
+$word['sure_to_remove']		= 'Are you sure want to remove';
+$word['from_ban_list']		= 'from ban list';
+$word['sure_unassign_tick']		= 'Are you sure want to unassign ticket from';
+$word['sure_del_one_tick']		= 'Are you sure you want to DELETE this ticket?';
+$word['process']		= 'process';
+$word['this_ticket']		= 'this ticket';
+$word['reload']		= 'Reload';
+$word['unknown']		= 'Unknown';
+$word['perm_denied']		= 'Perm. Denied. You are not allowed to edit tickets';
+$word['ticket_updated']		= 'Ticket Updated';
+$word['cant_update_tick']		= 'Unable to update the ticket.';
+$word['not_allowed_c_tick']		= 'Perm. Denied. You are not allowed to close tickets.';
+$word['ticket_is_closed']		= 'Ticket is already closed!';
+$word['stat_set_to_closed']		= 'status set to CLOSED';
+$word['problem_clos_tick']		= 'Problems closing the ticket. Try again';
+$word['not_allowed_r_tick']		= 'Perm. Denied. You are not allowed to reopen tickets.';
+$word['ticket_is_open']		= 'Ticket is already open!';
+$word['ticket_ro_no_comt']		= 'Ticket reopened (without comments)';
+$word['problem_reopen_tic']		= 'Problems reopening the ticket. Try again';
+$word['ticket_not_assig']		= 'Ticket is not assigned!';
+$word['ticket_released']		= 'Ticket released (unassigned) from';
+$word['ticket_unassigned']		= 'Ticket unassigned';
+$word['cant_release_tick']		= 'Problems releasing the ticket. Try again';
+$word['cant_claim_ticket']		= 'Perm. Denied. You are not allowed to assign/claim tickets.';
+$word['o_ticket_can_assg']		= 'Only open tickets can be assigned';
+$word['ticket_not_to_you']		= 'Ticket is now assigned to you!';
+$word['ticket_claimed_by']		= 'Ticket claimed by';
+$word['problem_asign_tic']		= 'Problems assigning the ticket. Try again';
+$word['not_allowed_f_tick']		= 'Perm. Denied. You are not allowed to flag tickets overdue';
+$word['ticket_ovedue']		= 'Ticket flagged as overdue';
+$word['prob_marked_overdue']		= 'Problems marking the the ticket overdue. Try again';
+$word['not_p_flag_ticket']		= 'Perm. Denied. You are not allowed to flag tickets';
+$word['ticket_answered']		= 'Ticket flagged as answered';
+$word['ticket_m_answered']		= 'Ticket Marked Answered';
+$word['prob_mark_t_answer']		= 'Problems marking the the ticket answered. Try again';
+$word['ticket_unanswered']		= 'Ticket flagged as unanswered';
+$word['ticket_m_unanswered']		= 'Ticket Marked Unanswered';
+$word['prob_mark_unanswer']		= 'Problems marking the the ticket unanswered. Try again';
+$word['cant_ban_emails']		= 'Perm. Denied. You are not allowed to ban emails';
+$word['added_to_ban_list']		= 'added to banlist';
+$word['cant_add_email_ban']		= 'Unable to add the email to banlist';
+$word['cant_remove_email_b']		= 'Perm. Denied. You are not allowed to remove emails from banlist.';
+$word['email_removed_ban']		= 'Email removed from banlist';
+$word['email_not_banlist']		= 'Email is not in the banlist';
+$word['unab_remove_email']		= 'Unable to remove the email from banlist. Try again.';
+$word['not_allowed_d_tick']		= 'Perm. Denied. You are not allowed to DELETE tickets!!';
+$word['deleted']		= 'deleted';
+$word['deleted_by']		= 'deleted by';
+$word['prob_delete_tick']		= 'Problems deleting the ticket. Try again';
+$word['must_select_action']		= 'You must select action to perform';
+$word['cant_export_to_pdf']		= 'Internal error: Unable to export the ticket to PDF for print.';
+$word['query_token_req']		= 'Query token required';
+$word['query_token_not_found']		= 'Query token not found';
+$word['cant_dump_query']		= 'Internal error: Unable to dump query results';
+$word['system_error']		= 'System Error';
+$word['only_support_local']		= 'only supports local cron calls - use';
+$word['only_support_local_p']		= 'only supports local piping - use';
+$word['support_ticket_syst']		= 'Support Ticket System';
+$word['published']		= 'Published';
+$word['faqs_matched']		= 'FAQs matched your search criteria.';
+$word['kwaheri']		= 'Kwaheri rafiki!';
+$word['email_sent_to']		= 'An email with the ticket number has been sent to';
+$word['need_ticket_number']		= 'You';
+$word['sort_by']		= 'Sort By';
+$word['invalid_sasl']		= 'Invalid SASL mechanism type';
+$word['supplied_filename']		= 'The supplied filename for the attachment can';
+$word['file_not_found']		= 'File not found';
+$word['not_regular_dile']		= 'Not a regular file';
+$word['file_not_readable']		= 'File is not readable';
+$word['file_not_writable']		= 'File is not writeable';
+$word['cant_open_file']		= 'Unable to open file';
+$word['error_write_file']		= 'Error writing to file';
+$word['called_statically']		= 'Called statically and no input given';
+$word['no_boundary_found']		= 'No boundary found for';
+$word['part']		= 'part';
+$word['not_split_header']		= 'Could not split header and body';
+$word['message_not_c_head']		= 'Message did not contain headers';
+$word['message_not_c_reci']		= 'Message did not contain any recipents';
+$word['cant_read_file']		= 'Unable to read file';
+$word['unclose_bracket']		= 'Invalid address spec. Unclosed bracket or quotes';
+$word['invalid_adress']		= 'Invalid address';
+$word['invalid_adress_spe']		= 'Invalid address spec. Unmatched quote or bracket';
+$word['group_name_not_val']		= 'Group name did not validate.';
+$word['empty_group']		= 'Empty group.';
+$word['validation_failed']		= 'Validation failed for';
+$word['must_be_array']		= 'must be an array';
+$word['no_from_adress_giv']		= 'No from address given.';
+$word['dangerous_char']		= 'From address specified with dangerous characters.';
+$word['fail_open_sendmail']		= 'Failed to open sendmail';
+$word['for_execution']		= 'for execution';
+$word['sendmail_returned']		= 'sendmail returned error code';
+$word['no_from_adress']		= 'No From address has been provided';
+$word['failed_set_sender']		= 'Failed to set sender';
+$word['failed_add_recip']		= 'Failed to add recipient';
+$word['failed_send_data']		= 'Failed to send data';
+$word['failed_create_net']		= 'Failed to create a Net_SMTP object';
+$word['failed_connect_to']		= 'Failed to connect to';
+$word['auth_fair']		= 'authentication failure';
+$word['coudnt_connect']		= 'Could not connect to any mail server';
+$word['at_port']		= 'at port';
+$word['send_email_to']		= 'to send mail to';
+$word['recipient']		= 'Recipient';
+$word['not_be_veryfied']		= 'could not be veryfied.';
+$word['fail_set_recip']		= 'Failed to set recipient';
+$word['fail_sent_email']		= 'Failed to send mail to';
+$word['fail_create_smtp']		= 'Failed to create Net_SMTP object.';
+$word['no_mx_record']		= 'No MX-record for';
+$word['found']		= 'found';
+$word['install_pear']		= 'Could not start resolver! Install PEAR:Net_DNS or switch off &#34netdns&#34';
+$word['command_failed']		= 'RSET command failed, SMTP-connection corrupt.';
+$word['cant_be_empty']		= 'cannot be empty';
+$word['no_connected']		= 'not connected';
+$word['cant_set_w_buf']		= 'Cannot set write buffer.';
+$word['req_php_version']		= 'requires php version';
+$word['unknown_error']		= 'unknown error';
+$word['fail_write_sock']		= 'Failed to write to socket';
+$word['command_cont_line']		= 'Commands cannot contain newlines';
+$word['conect_was_closed']		= 'Connection was closed';
+$word['invalid_response']		= 'Invalid response code received from server';
+$word['failed_con_socket']		= 'Failed to connect socket';
+$word['failed_disc_socket']		= 'Failed to disconnect socket';
+$word['helo_not_acepted']		= 'HELO was not accepted';
+$word['no_sopport_meth']		= 'No supported authentication methods';
+$word['startls_failed']		= 'STARTTLS failed';
+$word['smtp_not_sopport']		= 'SMTP server does not support authentication';
+$word['not_support_auth']		= 'is not a supported authentication method';
+$word['auth_method_call']		= 'authentication method cannot be called';
+$word['method_name']		= 'Method name is not a string';
+$word['method_callback']		= 'Method callback must be string or array';
+$word['bad_method_call']		= 'Bad Method callback array';
+$word['expect_string']		= 'Expected a string or file resource';
+$word['failed_size']		= 'Failed to get file size';
+$word['message_size']		= 'Message size exceeds server limit';
+$word['unab_find_class']		= 'Unable to find class for driver';
+$word['pear_const_caleld']		= 'PEAR constructor called';
+$word['pear_dest_caleld']		= 'PEAR destructor called';
+$word['invalid_error']		= 'invalid error callback';
+$word['invalid_error_mo']		= 'invalid error mode';
+$word['expected_error']		= 'The expected error you submitted does not exist';
+$word['exp_error_empty']		= 'The expected error you submitted is empty';
+$word['is_obsolet']		= 'is obsolete, use class';
+$word['for_exceptions']		= 'for exceptions';
+$word['attachment_set']		= 'Attachments Settings';
+$word['sure_understand']		= 'Before enabling attachments make sure you understand the security settings and issues related to file uploads.';
+$word['emailed_attach']		= 'Emailed Attachments';
+$word['accept_emailed']		= 'Accept emailed files';
+$word['online_attach']		= 'Online Attachments';
+$word['allow_online_at']		= 'Allow online attachments upload';
+$word['auth_users_only']		= 'Authenticated users Only.';
+$word['staff_response']		= 'Staff Response Files';
+$word['max_file_size']		= 'Maximum File Size';
+$word['attach_folder']		= 'Attachment Folder';
+$word['web_user_access']		= 'Web user (e.g apache) must have write access to the folder.';
+$word['file_ext_s_by_c']		= 'Enter file extensions allowed separated by a comma. e.g';
+$word['acct_enter_wilc']		= 'To accept all files enter wildcard';
+$word['not_recommended']		= 'NOT recommended';
+$word['update_email']		= 'Update Email';
+$word['edit_faq']		= 'Edit FAQ';
+$word['select_action']		= 'Select Action';
+$word['unpublish_faq']		= 'Unpublish FAQ';
+$word['publish_faq']		= 'Publish FAQ';
+$word['delete_faq']		= 'Delete FAQ';
+$word['manage_faq']		= 'manage-faq';
+$word['update_faq']		= 'Update FAQ';
+$word['add_faq']		= 'Add FAQ';
+$word['faq_info']		= 'FAQ Information';
+$word['category_listing']		= 'Category Listing';
+$word['question']		= 'Question';
+$word['faq_belong_to']		= 'FAQ category the question belongs to.';
+$word['select_faq_cat']		= 'Select FAQ Category';
+$word['listing_type']		= 'Listing Type';
+$word['questions_listed']		= 'Published questions are listed on public knowledgebase if the parent category is public.';
+$word['public_publish']		= 'Public (publish)';
+$word['internal_private']		= 'Internal (private)';
+$word['answer']		= 'Answer';
+$word['select_files']		= 'Select files to upload';
+$word['check_help_topic']		= 'Check all help topics related to this FAQ.';
+$word['update_group']		= 'Update Group';
+$word['ticket_update']		= 'Ticket Update';
+$word['sure_email_valid']		= 'Make sure the email address is valid.';
+$word['web']		= 'Web';
+$word['api']		= 'API';
+$word['priority_level']		= 'Priority Level';
+$word['reason_edit_tick']		= 'Reason for editing the ticket (required)';
+$word['invalid_path']		= 'Invalid path';
+$word['error_fetc_tick']		= 'Error fetching ticket thread - get technical help.';
+$word['reopen_ticket']		= 'Reopen Ticket';
+$word['reassing_ticket']		= 'Reassign Ticket';
+$word['close_ticket']		= 'Close Ticket';
+$word['ticket_states']		= 'Ticket States';
+$word['flag_as_overdue']		= 'Flag As Overdue';
+$word['clear_ovedue']		= 'Clear Overdue Flag';
+$word['ticket_print_opt']		= 'Ticket Print Options';
+$word['unknown_log_id']		= 'Unknown or invalid log ID';
+$word['non_base_var']		= 'Please note that non-base variables depends on the context of use. Visit osTicket Wiki for up to date documentation.';
+$word['base_variables']		= 'Base Variables';
+$word['other_variables']		= 'Other Variables';
+$word['ticket_id_int_id']		= 'Ticket ID (internal ID)';
+$word['ticket_number']		= 'Ticket number (external ID)';
+$word['assigned_st_te']		= 'Assigned staff and/or team';
+$word['date_created']		= 'Date created';
+$word['date_closed']		= 'Date closed';
+$word['auth_used']		= 'Auth. token used for auto-login';
+$word['client_view_link']		= 'Client';
+$word['staff_view_link']		= 'Staff';
+$word['expan_var']		= 'Expandable Variables (See Wiki)';
+$word['assigned_c_staff']		= 'Assigned/closing staff';
+$word['assigned_closing']		= 'Assigned/closing team';
+$word['incoming_message']		= 'Incoming message';
+$word['outgoing_response']		= 'Outgoing response';
+$word['assign_comments']		= 'Assign/transfer comments';
+$word['staff_assigning']		= 'Staff assigning the ticket';
+$word['expandable']		= 'expandable';
+$word['fqdn']		= 'osTicket';
+$word['no_premade_reply']		= 'No such premade reply';
+$word['have_problem']		= 'We have a problem ... wait a sec.';
+$word['we_are_done']		= 'We';
+$word['upgrade_to']		= 'Upgraded to';
+$word['post_upgrade']		= 'post-upgrade checks!';
+$word['upgrade_failed']		= 'Upgrade Failed: Invalid or wrong hash';
+$word['query_arg_req']		= 'Query argument is required';
+$word['api_key_not_aut']		= 'API key not authorized';
+$word['cron_job_exec']		= 'Cron job executed';
+$word['invalid_data_rec']		= 'Unexpected or invalid data received';
+$word['invalid_file_type']		= 'Invalid file type (ext) for';
+$word['poorly_encoded']		= 'Poorly encoded base64 data';
+$word['validation_errors']		= 'validation errors';
+$word['request_failed']		= 'Request failed -retry again!';
+$word['access_denied_ip']		= 'Access Denied. IP';
+$word['valid_ip_req']		= 'Valid IP required';
+$word['cant_update_apy']		= 'Unable to update API key. Internal error occurred';
+$word['cant_add_api_try']		= 'Unable to add API key. Try again!';
+$word['valid_api_req']		= 'Valid API key required';
+$word['api_key_not_found']		= 'API key not found/active or source IP not authorized';
+$word['cant_read_req']		= 'Unable to read request body';
+$word['xml_ext_not_suppo']		= 'XML extension not supported';
+$word['unsop_data_format']		= 'Unsupported data format';
+$word['unexp_data_reciv']		= 'Unexpected data received';
+$word['cat_name_req']		= 'Category name is required';
+$word['name_is_short']		= 'Name is too short. 3 chars minimum';
+$word['category_exist']		= 'Category already exists';
+$word['cat_desc_req']		= 'Category description is required';
+$word['cant_update_faq']		= 'Unable to update FAQ category.';
+$word['cant_create_faq']		= 'Unable to create FAQ category. Internal error';
+$word['max_login_attemp']		= 'You';
+$word['invalid_method']		= 'Invalid method';
+$word['attempts_by_user']		= 'Excessive login attempts by a user.';
+$word['user_login']		= 'User login';
+$word['unknown_setting']		= 'Unknown setting option. Get technical support.';
+$word['log_time']		= 'Enter lock time in minutes';
+$word['gd_extend_req']		= 'The GD extension required';
+$word['ong_support_req']		= 'PNG support required for Image Captcha';
+$word['file_uploads_disb']		= 'The ';
+$word['max_file_size_req']		= 'Maximum file size required';
+$word['file_ext_req']		= 'Allowed file extentions required';
+$word['invalid_selection']		= 'Invalid selection. Must be less than';
+$word['default_email_req']		= 'Default email required';
+$word['system_admin_email']		= 'System admin email required';
+$word['reply_separator']		= 'Reply separator required to strip quoted reply.';
+$word['setup_as_system_em']		= 'Email already setup as system email';
+$word['invalid_dept_id']		= 'Missing or invalid Dept ID (internal error).';
+$word['email_selec_req']		= 'Email selection required';
+$word['template_sect_req']		= 'Template selection required';
+$word['dept_exist']		= 'Department already exist';
+$word['def_dep_cant_priv']		= 'System default department can not be private';
+$word['cant_update']		= 'Unable to update';
+$word['dept_error_ocur']		= 'Dept. Error occurred';
+$word['cant_create_dept']		= 'Unable to create department. Internal error';
+$word['url_not_support']		= 'URL not supported';
+$word['dispatc_compile']		= 'Dispatcher compile error. Function not callable';
+$word['invalid_faq']		= 'Unknown or invalid FAQ';
+$word['invalid_file']		= 'Unknown or invalid file.';
+$word['get_tech_help']		= 'get technical help';
+$word['email_exist']		= 'Email already exits';
+$word['email_used_adm']		= 'Email already used as admin email!';
+$word['email_used_staff']		= 'Email in-use by a staff member';
+$word['email_req']		= 'Email name required';
+$word['pass_req']		= 'Password required';
+$word['imap_not_exist']		= 'IMAP doesn';
+$word['host_req']		= 'Host name required';
+$word['port_req']		= 'Port required';
+$word['select_protocol']		= 'Select protocol';
+$word['fetch_int_req']		= 'Fetch interval required';
+$word['max_email_req']		= 'Maximum emails required';
+$word['what_to_do']		= 'Indicate what to do with fetched emails';
+$word['valid_folder_req']		= 'Valid folder required';
+$word['host_in_use']		= 'Host/userid combination already in-use.';
+$word['invalid_mail_fold']		= 'Invalid or unknown mail folder!';
+$word['invalid_arch_fold']		= 'Invalid or unknown archive folder!';
+$word['cant_login']		= 'Unable to login. Check SMTP settings.';
+$word['cant_update_email']		= 'Unable to update email. Internal error occurred';
+$word['cant_add_email']		= 'Unable to add email. Internal error';
+$word['question_req']		= 'Question required';
+$word['question_exist']		= 'Question already exists';
+$word['categ_reqired']		= 'Category is required';
+$word['faq_answer_req']		= 'FAQ answer is required';
+$word['cant_upd_faq']		= 'Unable to update FAQ.';
+$word['cant_creat_faq_only']		= 'Unable to create FAQ. Internal error';
+$word['file_upload_error']		= 'File upload error';
+$word['invalid_upload']		= 'Invalid or bad upload POST';
+$word['too_big_max_of']		= 'is too big. Maximum of';
+$word['allowed']		= 'allowed';
+$word['cant_update_group']		= 'Unable to update group. Internal error occurred.';
+$word['cant_create_group']		= 'Unable to create the group. Internal error';
+$word['invalid_group_id']		= 'Missing or invalid group ID';
+$word['group_name_req']		= 'Group name required';
+$word['group_name_at']		= 'Group name must be at least 3 chars.';
+$word['group_name_exist']		= 'Group name already exists';
+$word['nocontent']		= 'NoContent';
+$word['bad_request']		= 'Bad Request';
+$word['unauthorized']		= 'Unauthorized';
+$word['forbidden']		= 'Forbidden';
+$word['not_found']		= 'Not Found';
+$word['method_not_allow']		= 'Method Not Allowed';
+$word['request_range']		= 'Requested Range Not Satisfiable';
+$word['int_server_error']		= 'Internal Server Error';
+$word['no_error']		= 'No errors';
+$word['max_stack_depth']		= 'Error parsing SQL schema';
+$word['underf_modes_mism']		= 'Underflow or the modes mismatch';
+$word['unexpt_cont_char']		= 'Unexpected control character found';
+$word['syntax_error']		= 'Syntax error, malformed JSON';
+$word['malmormed_utf']		= 'Malformed UTF-8 characters, possibly incorrectly encoded';
+$word['unknown_json']		= 'Unknown JSON parsing error';
+$word['cant_email_smtp']		= 'Unable to email via SMTP';
+$word['mailer_error']		= 'Mailer Error';
+$word['ticket_denied_only']		= 'Ticket denied';
+$word['banned_email']		= 'Banned email';
+$word['excessive_errors']		= 'Excessive errors processing emails for';
+$word['mail_fetcher_only']		= 'Mail Fetcher';
+$word['req_imap_ext']		= 'osTicket requires PHP IMAP extension enabled for IMAP/POP3 email fetch to work!';
+$word['mail_fetcher_error']		= 'Mail Fetch Error';
+$word['osTicket_trouble']		= 'osTicket is having trouble fetching emails from the following mail account';
+$word['consecutive_errors']		= 'consecutive errors. Maximum of';
+$word['user']		= 'User';
+$word['could_be_connect']		= 'This could be connection issues related to the mail server. Next delayed login attempt in aprox.';
+$word['minutes']		= 'minutes';
+$word['mail_fetch_failure']		= 'Mail Fetch Failure Alert';
+$word['email_parse_failed']		= 'Email parse failed';
+$word['crypt_ext_mcrypt']		= 'Cryptography extension mcrypt is not enabled or installed. Important text/data is being stored as plain text in database.';
+$word['mcrypt_module_miss']		= 'mcrypt module missing';
+$word['cant_read_file_cont']		= 'Cannot read file contents';
+$word['unable_migrate_att']		= 'Unable to migrate attachment';
+$word['unable_remove_file']		= 'Unable to remove file from disk';
+$word['query_db_attach']		= 'Unable to query DB for attached files to migrate!';
+$word['attachments_migrate']		= 'attachments to migrate';
+$word['invalid_attachments']		= 'is invalid - aborting attachment migration';
+$word['cant_locate_attach']		= 'Unable to locate attachment file';
+$word['upgrader_attach']		= 'Upgrader: Attachment Migrater';
+$word['invalid_csrf_token']		= 'Invalid CSRF Token';
+$word['osticket_alert']		= 'osTicket Alerts';
+$word['error_accesing']		= 'Error accessing SQL file';
+$word['missing_team']		= 'Missing or invalid team';
+$word['team_name_req']		= 'Team name required';
+$word['at_least_team_chars']		= 'Team name must be at least 3 chars.';
+$word['team_already_exist']		= 'Team name already exists';
+$word['cant_update_team']		= 'Unable to update the team. Internal error';
+$word['cant_create_team']		= 'Unable to create the team. Internal error';
+$word['message_subject_req']		= 'Message subject required';
+$word['message_body_req']		= 'Message body required';
+$word['invalid_template']		= 'Unknown or invalid template';
+$word['template_in_use']		= 'Template in-use can not be disabled!';
+$word['temp_fetch_error']		= 'Template Fetch Error';
+$word['cant_fetch']		= 'You';
+$word['template_id']		= 'template - id';
+$word['cant_upload_file']		= 'Unable to upload file';
+$word['cant_import_att']		= 'Unable to import attachment';
+$word['file_import_error']		= 'File Import Error';
+$word['no_required']		= 'Note required';
+$word['reached_for']		= 'reached for';
+$word['max_open_tick_l']		= 'Max. Open Tickets Limit';
+$word['max_open_t_reach']		= 'Max. open tickets reached for';
+$word['open_ticket']		= 'Open ticket';
+$word['max_allowed']		= 'Max Allowed';
+$word['notice_to_user']		= 'Notice sent to the user.';
+$word['ticket_assign']		= 'Ticket assignment';
+$word['system_auto_ass']		= 'SYSTEM (Auto Assignment)';
+$word['ticket_assign_to']		= 'Ticket Assigned to';
+$word['ticket_trans_from']		= 'Ticket transfered from';
+$word['priority_requir']		= 'Priority required';
+$word['select_sla']		= 'Select SLA';
+$word['valid_phone_req']		= 'Valid phone # required';
+$word['valid_phone_ext_req']		= 'Valid extension # required';
+$word['reason_update']		= 'Reason for the update required';
+$word['due_data_not_set']		= 'Duedate can NOT be set on a closed ticket';
+$word['select_time']		= 'Select time';
+$word['invalid_duedata']		= 'Invalid duedate';
+$word['due_date_future']		= 'Due date must be in the future';
+$word['invalid_phone_ext']		= 'Invalid phone ext.';
+$word['ticket_denied_err']		= 'Ticket denied. Error #403';
+$word['ticket_reject']		= 'Ticket rejected';
+$word['by_filter']		= 'by filter';
+$word['auto_assign']		= 'Auto Assignment';
+$word['topic_too_short']		= 'Topic is too short. 5 chars minimum';
+$word['topic_exist']		= 'Topic already exists';
+$word['cant_create_topic']		= 'Unable to create the topic. Internal error';
+$word['upgrader_error']		= 'Upgrader Error';
+$word['upgrade_osticket']		= 'Upgrade osTicket to';
+$word['upgrader']		= 'Upgrader';
+$word['pending_tasks']		= 'pending tasks';
+$word['there_are']		= 'There are';
+$word['pending_upgrade']		= 'pending upgrade tasks for';
+$word['patch']		= 'patch';
+$word['apply_success']		= 'applied successfully';
+$word['applied']		= 'applied';
+$word['trans_to_db']		= 'Transitioning to db-backed sessions';
+$word['migratin_api']		= 'Migrating API keys to a new table';
+$word['migrate_gruop']		= 'Migrating group';
+$word['migrate_attach']		= 'Migrating attachments to database, it might take a while depending on the number of files.';
+$word['post_upgrade_cle']		= 'Post-upgrade cleanup!';
+$word['cant_process_clean']		= 'Unable to process cleanup file';
+$word['invalid_input']		= 'Invalid input';
+$word['no_fields_setup']		= 'No fields setup';
+$word['chars_min']		= 'chars min';
+$word['type_not_set']		= 'type not set';
+$word['xml_error']		= 'XML error';
+$word['at_line']		= 'at line';
+$word['cant_encode_json']		= 'can not be encoded as JSON string';
+$word['contact_sys_admin']		= 'Error: Contact system admin.';
+$word['must_login']		= 'Must login';
+$word['server_conf_error']		= 'Server configuration error';
+$word['unknown_attach']		= 'Unknown attachment!';
+$word['mail_fetcher_cron']		= 'Mail fetcher cron call';
+$word['faq_added_success']		= 'FAQ added successfully';
+$word['cant_add_faq']		= 'Unable to add FAQ. Try again!';
+$word['faq_apdated']		= 'FAQ updated successfully';
+$word['cant_upd_faq_only']		= 'Unable to update FAQ. Try again!';
+$word['faq_published']		= 'FAQ published successfully';
+$word['cant_publish_faq']		= 'Unable to publish the FAQ. Try editing it.';
+$word['faq_unpublished']		= 'FAQ unpublished successfully';
+$word['cant_anpublish_faq']		= 'Unable to unpublish the FAQ. Try editing it.';
+$word['faq_deleted']		= 'FAQ deleted successfully';
+$word['cant_delete_faq']		= 'Unable to delete FAQ. Try again';
+$word['invalid_action']		= 'Invalid action';
+$word['cant_activate_group']		= 'Unable to activate selected groups';
+$word['fatal_error_kwah']		= 'Fatal Error. Kwaheri!';
+$word['just_deleted']		= 'just deleted';
+$word['ticket_without_com']		= 'Ticket closed (without comments)';
+$word['manually_check_inbox']		= 'Please manually check the inbox.';
+$word['attach_directory']		= 'Attachment directory';
+$word['invalid_try_again']		= 'Invalid - try again!';
+$word['posibly_invalid_id']		= 'Possibly invalid ticket ID';
+$word['message_posted']		= 'Message Posted Successfully';
+$word['cant_post_message']		= 'Unable to post the message. Try again';
+$word['errors_occurred']		= 'Error(s) occurred. Please try again';
+$word['max_fail_login']		= 'Max. failed login attempts reached';
+$word['forgot_login_info']		= 'Forgot your login info? Contact Admin.';
+$word['staff_login']		= 'Staff login';
+$word['timeout']		= 'Timeout';
+$word['no_logs_found']		= 'No logs found';
+$word['scp_login']		= 'SCP Login';
+$word['equal']		= 'Equal';
+$word['not_equal']		= 'Not Equal';
+$word['contains']		= 'Contains';
+$word['does_not_contain']		= 'Does Not Contain';
+$word['starts_with']		= 'Starts With';
+$word['ends_with']		= 'Ends With';
+$word['clear']		= 'clear';
+$word['tique_priority']		= 'Ticket Priority';
+$word['sort_by_ticket']		= 'Sort By Ticket ID';
+$word['sort_by_date']		= 'Sort By Date';
+$word['sort_by_subject']		= 'Sort By Subject';
+$word['sort_by_name']		= 'Sort By Name';
+$word['sort_by_status']		= 'Sort By Status';
+$word['sort_by_priority']		= 'Sort By Priority';
+$word['sort_by_staff']		= 'Sort By Closing Staff Name';
+$word['sort_by_assignee']		= 'Sort By Assignee';
+$word['sort_by_depart']		= 'Sort By Department';
+$word['ticket_assign_you']		= 'tickets assigned to you! Do something about it!';
+$word['reenter_text']		= 'Please re-enter the text again';
+$word['invalid_digest']		= 'Invalid digest challenge';
+$word['returned_failure']		= 'returned failure';
+$word['mins']		= 'mins';
+$word['min']		= 'min';
+$word['body_text']		= 'Body/Text';
+$word['no_tickets_found']		= 'No tickets found matching your search criteria.';
+$word['lock_denied']		= 'Lock denied!';
+$word['cant_acquire_lock']		= 'Unable to acquire lock.';
+$word['invali_log_check']		= 'Invalid login. Check';
+$word['me']		= 'Me';
+$word['polls']		= 'Polls';
+$word['manage_polls']		= 'Manage polls';
+$word['reports']		= 'Reports';
+$word['manage_questions']		= 'Manage questions';
+$word['description']		= 'Description';
+$word['questions']		= 'Questions';
+$word['add_new_question']		= 'Add new question';
+$word['editing_question']		= 'Editing question';
+$word['manage_answers']		= 'Manage answers';
+$word['add_new_answer']		= 'Add new answer';
+$word['ans_exist']		= 'Answer exist';
+$word['unable_add_ans']		= 'Unable add answer';
+$word['update_question']		= 'Update question';
+$word['invalid_ans_id']		= 'Invalid answer id';
+$word['ans_update_success']		= 'Answer update success';
+$word['delete_answer']		= 'Delete answer';
+$word['sure_delete_answ']		= 'Are you sure you want to DELETE selected answers';
+$word['d_ans_cant_recov']		= 'Deleted answers CANNOT be recovered.';
+$word['delete_ans_success']		= 'Answer deleted successfuly';
+$word['no_answers_found']		= 'No answers found';
+$word['cant_delete_ans']		= 'Cannot delete answer';
+$word['poll_email_subject']		= 'Poll email subject';
+$word['satisfaction_poll']		= 'Satisfaction Poll';
+$word['no_answer_found']		= 'No answer found';
+$word['send']		= 'Send';
+$word['comment']		= 'comment';
+$word['poll_fill_success']		= 'Poll complete successfuly';
+$word['error_select_answer']		= 'Error: select answer';
+$word['report']		= 'Report';
+$word['date_from']		= 'Date from';
+$word['date_to']		= 'Date to';
+$word['no_polls_filled']		= 'No polls were filled in the selected time interval.';
+$word['ticket_poll']		= 'Ticket Poll';
+$word['alert_on_poll']		= 'Poll reminder sent to user when a ticket closes';
+$word['transferred']		= 'Transferred';
+$word['Creado']		= 'Creado';
+$word['Cerrado']		= 'Cerrado';
+$word['Reabierto']		= 'Reabierto';
+$word['Asignado']		= 'Asignado';
+$word['Transferido']		= 'Transferido';
+$word['poll_module']		= 'Poll module';
+$word['enable_poll_module']		= 'Enable poll module';
+$word['max_open_polls']		= 'Max open polls';
+$word['per_email_user']		= 'per email/user';
+$word['cant_fetch_polls']		= 'We want to know about the quality of the service we offered in yours tickets.<br/>Please click the following URL and fill the satisfaction poll for the next tickets.';
+$word['maximum_open_polls']		= 'Max open polls';
+$word['Session timed out due to inactivity']		= 'Session timed out due to inactivity';
+$word['Default Page Size']		= 'Default Page Size';
+$word['Authentication Settings']		= 'Authentication Settings';
+$word['Password Change Policy']		= 'Password Change Policy';
+$word['Allow Password Resets']		= 'Allow Password Resets';
+$word['Enables the']		= 'Enables the';
+$word['Forgot my password']		= 'Forgot your password?';
+$word['link on the staff control panel']		= 'link on the staff control panel';
+$word['Password Reset Window:']		= 'Password Reset Window:';
+$word['Maximum time']		= 'Maximum time';
+$word['in minutes']		= 'in minutes';
+$word['a password reset token can be valid.']		= 'a password reset token can be valid.';
+$word['Staff Excessive Logins']		= 'Staff Excessive Logins';
+$word['Maximum idle time in minutes before a staff member must log in again (enter 0 to disable).']		= 'Maximum idle time in minutes before a staff member must log in again (enter 0 to disable).';
+$word['Bind Staff Session to IP']		= 'Bind Staff Session to IP';
+$word['binds staff session to originating IP address upon login']		= 'binds staff session to originating IP address upon login';
+$word['cant_create_ans']		= 'cant_create_ans';
+$word['Email Information &amp; Settings']		= 'Email Information &amp; Settings';
+$word['New Ticket Priority']		= 'New Ticket Priority';
+$word['Fetched Emails']		= 'Fetched Emails';
+$word['Helpdesk URl required']		= 'Helpdesk URl required';
+$word['Helpdesk title required']		= 'Helpdesk title required';
+$word['Default Dept. required']		= 'Default Dept. required';
+$word['You must select template.']		= 'You must select template.';
+$word['Enter idle time in minutes']		= 'Enter idle time in minutes';
+$word['Time format required']		= 'Time format required';
+$word['Date format required']		= 'Date format required';
+$word['Datetime format required']		= 'Datetime format required';
+$word['Day, Datetime format required']		= 'Day, Datetime format required';
+$word['Default Timezone required']		= 'Default Timezone required';
+$word['Internal Note']		= 'Internal Note';
+$word['Note details']		= 'Note details';
+$word['Note title - summary of the note (optional)']		= 'Note title - summary of the note (optional)';
+$word['Update Template']		= 'Update Template';
+$word['Save Changes']		= 'Save Changes';
+$word['Email Template']		= 'Email Template';
+$word['Template information.']		= 'Template information.';
+$word['Template Messages']		= 'Template Messages';
+$word['Click on the message to edit.']		= 'Click on the message to edit.';
+$word['Unimplemented Template Messages']		= 'Unimplemented Template Messages';
+$word['Click on the message to implement']		= 'Click on the message to implement';
+$word['Admin Notes']		= 'Admin Notes';
+$word['Internal notes.']		= 'Internal notes.';
+$word['Select Priority']		= 'Select Priority';
+$word['New Ticket Dept.']		= 'New Ticket Dept.';
+$word['Select Department']		= 'Select Department';
+$word['Auto-response']		= 'Auto-response';
+$word['new ticket auto-response for this email. Override global and dept. settings.']		= 'new ticket auto-response for this email. Override global and dept. settings.';
+$word['Login Information']		= 'Login Information';
+$word['Optional BUT required when IMAP/POP or SMTP (with auth.) are enabled.']		= 'Optional BUT required when IMAP/POP or SMTP (with auth.) are enabled.';
+$word['SSL']		= 'SSL';
+$word['Delay intervals in minutes']		= 'Delay intervals in minutes';
+$word['Maximum emails to process per fetch.']		= 'Maximum emails to process per fetch.';
+$word['folder.']		= 'folder.';
+$word['Authentication Required']		= 'Authentication Required';
+$word['Forgot your login info? Contact Admin.']		= 'Forgot your login info? Contact Admin.';
+$word['Thank-you Page']		= 'Thank-you Page';
+$word['System Default']		= 'System Default';
+$word['Overrides global setting. Applies to web tickets only.']		= 'Overrides global setting. Applies to web tickets only.';
+$word['Staff Members']		= 'Staff Members';
+$word['Select a Target']		= 'Select a Target';
+$word['Match All']		= 'Match All';
+$word['Match Any']		= 'Match Any';
+$word['All other actions and filters are ignored']		= 'All other actions and filters are ignored';
+$word['Transient']		= 'Transient';
+$word['SLA can be overridden on ticket transfer or help topic change']		= 'SLA can be overridden on ticket transfer or help topic change';
+$word['Email Templates']		= 'Email Templates';
+$word['Add New Template']		= 'Add New Template';
+$word['In-Use']		= 'In-Use';
+$word['Date Added']		= 'Date Added';
+$word['Last Updated']		= 'Last Updated';
+$word['Please Confirm']		= 'Please Confirm';
+$word['Are you sure want to']		= 'Are you sure want to';
+$word['selected templates?']		= 'selected templates?';
+$word['Are you sure you want to DELETE selected templates?']		= 'Are you sure you want to DELETE selected templates?';
+$word['Deleted templates CANNOT be recovered.']		= 'Deleted templates CANNOT be recovered.';
+$word['Please confirm to continue.']		= 'Please confirm to continue.';
+$word['No, Cancel']		= 'No, Cancel';
+$word['Yes, Do it!']		= 'Yes, Do it!';
+$word['Add Template']		= 'Add Template';
+$word['Template To Clone']		= 'Template To Clone';
+$word['Select One']		= 'Select One';
+$word['select an existing template to copy and edit it thereafter']		= 'select an existing template to copy and edit it thereafter';
+$word['last_updated']		= 'last_updated';
+$word['Selection required']		= 'Selection required';
+$word['Enter valid numeric value']		= 'Enter valid numeric value';
+$word['Enter lock time in minutes']		= 'Enter lock time in minutes';
+$word['invalid_code_or_closed_ticket']		= 'This ticket has been closed or the code is not valid';
+$word['Reasons for status change (internal note). Optional but highly recommended.']		= 'Reasons for status change (internal note). Optional but highly recommended.';
+$word['Ban Email']		= 'Ban Email';
+$word['this_link_is_not_valid']		= 'This link or URL is not valid';
+$word['one_time_notice']		= 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.';
+$word['send_link_to_fill']		= 'Send a link to fill the satisfaction poll to the user when the ticket is closed';
+$word['staff_reset_pass']		= 'Staff Password Reset';
+$word['pass_reset_link']		= 'Notificación enviada al personal con el enlace de reseteo de contraseña.';
+$word['Valid password reset window required']		= 'Valid password reset window required';
+$word['Accept emailed/API attachments.']		= 'Notice sent to staff with the password reset link.';
+$word['template_cant_disabled']		= 'Template in use cannot be disabled!';
+$word['code_name_required']		= 'Code name required';
+$word['temp_def_sub_body']		= 'Email templates must define both "subject" and "body" parts of the template';
+$word['Message template updated successfully']		= 'Message template updated successfully';
+$word['in']		= 'in';
+$word['-- do not edit --']		= '-- do not edit --';
+$word['-- no editar --']		= '-- do not edit --';
+$word['You must select a Dept.']		= 'You must select a Dept.';
+$word['Unknown action']		= 'Unknown action';
+$word['printed_by']		= 'printed by';
+$word['on']		= 'on';
+$word['specific_sys_email']		= 'Specific System Email';
+$word['Invalid CSRF token']		= 'Invalid CSRF token';
+$word['Active']		= 'Active';
+$word['Disabled']		= 'Disabled';
+$word['Monthly']		= 'Monthly';
+$word['Every']		= 'Every';
+$word['Months']		= 'Months';
+$word['row_updated_success']		= 'Row updated succefully';
+$word['end_edit']		= 'End Editing';
diff --git a/include/languages/language_control/en.php b/include/languages/language_control/en.php
new file mode 100644
index 00000000..3d88b51a
--- /dev/null
+++ b/include/languages/language_control/en.php
@@ -0,0 +1,1247 @@
+<?php
+//settings-alerts.inc.php
+$word['alert_and_notice']					='Alerts and Notices';
+$word['sent_to_staff']						='sent to staff on ticket "events"';
+$word['alert_on_ticket']					='Alerts and Notices sent to staff on ticket "events"';
+$word['new_ticket_alert']					='New Ticket Alert';
+$word['alert_new_ticket']					='Alert sent out on new tickets';
+$word['alert_sent_out']						='Alert sent out';
+$word['status']								='Status';
+$word['enable']								='Enable';
+$word['disabled']							='Disabled';
+$word['disable']							='disable';
+$word['admin_email']						='Admin Email';
+$word['depart_manager']						='Department Manager';
+$word['depart_members']						='Department Members';
+$word['new_message_alert']					='New Message Alert';
+$word['ticket_message']						='Alert sent out when a new message, from the user, is appended to an existing ticket';
+$word['last_respondent']					='Last Respondent';
+$word['assigned_staff']						='Assigned Staff';
+$word['spammy']								='spammy';
+$word['alert_internal_note']				='New Internal Note Alert';
+$word['internal_note_post']					='Alert sent out when a new internal note is posted';
+$word['ticket_assig_alert']					='Ticket Assignment Alert';
+$word['staff_ticket_assig']					='Alert sent out to staff on ticket assignment';
+$word['team_lead']							='Team Lead';
+$word['ticket_transfer']					='Ticket Transfer Alert';
+$word['alert_on_target_dep']				='Alert sent out to staff of the target department on ticket transfer';
+$word['team']								='Team';
+$word['teams']								='Teams';
+$word['team_assigment']						='On team assignment';
+$word['overdue_ticket']						='Overdue Ticket Alert';
+$word['ticket_bec_overdue']					='Alert sent out when a ticket becomes overdue - admin email gets an alert by default';
+$word['system_alerts']						='System Alerts';
+$word['error_by_default']					='Enabled by default. Errors are sent to system admin email';
+$word['system_errors']						='System Errors';
+$word['sql_errors']							='SQL errors';
+$word['excess_login_att']					='Excessive Login attempts';
+$word['save_changes']						='Save Changes';
+$word['save']								='Save';
+$word['reset_changes']						='Reset Changes';
+$word['default_language']					='Default Language';
+$word['pwd_reset_policy']					='Password Reset Policy';
+
+//class.nav.php
+$word['Dashboard']							= 'Dashboard';
+$word['tickets']							= 'Tickets';
+$word['Knowledgebase']						= 'Knowledgebase';
+$word['ticket_assigned']					= 'My&nbsp;Tickets (assigned)';
+$word['new_ticket']							= 'New&nbsp;Ticket';
+$word['staff_directory']					= 'Staff&nbsp;Directory';
+$word['my_profile']							= 'My&nbsp;Profile';
+$word['categories']							= 'Categories';
+$word['not_responses']						= 'Canned&nbsp;Responses';
+$word['settings']							= 'Settings';
+
+//nav.php
+//main menu
+$word['staff_dashboard']					='Staff Dashboard';
+$word['ticket_queue']						='Ticket Queue';
+$word['admin_dashboard']					='Admin Dashboard';
+$word['manage']								='Manage';
+$word['manage_options']						='Manage Options';
+$word['emails']								='Emails';
+$word['manage_staff']						='Manage Staff';
+$word['languages']							='Languages';
+$word['manage_language']					='Manage Languages';
+//sub-menu
+$word['system_and_pref']					='System&nbsp;Preferences';
+$word['autoresponder']						='Autoresponder';
+$word['alerts_and_not']						='Alerts&nbsp;&amp;&nbsp;Notices';
+$word['help_topics']						='Help&nbsp;Topics';
+$word['tickets_filters']					='Ticket&nbsp;Filters';
+$word['sla_plans']							='SLA&nbsp;Plans';
+$word['apy_keys']							='API&nbsp;Keys';
+$word['banlist']							='Banlist';
+$word['banned_emails']						='Banned&nbsp;Emails';
+$word['templates']							='Templates';
+$word['diagnostic']							='Diagnostic';
+$word['email_diagnostic']					='Email Diagnostic';
+$word['staff_and_member']					='Staff&nbsp;Members';
+$word['groups']								='Groups';
+$word['system_logs']						='System&nbsp;Logs';
+$word['faqs']								='FAQs';
+
+//settings-emails.inc.php
+$word['and_options']						='and Options';
+$word['email_settings']						='Email Settings';
+$word['ovw_email_dep_lev']					='Note that some of the global settings can be overwritten at department/email level.';
+$word['system_email']						='Default System Email';
+$word['alert_email']						='Default Alert Email';
+$word['select_one']							='Select One';
+$word['def_sys_email']						='Use Default System Email (above)';
+$word['admin_email_adress']					='Admin&#39s Email Address';
+$word['sys_adm_email']						='System administrator&#39s email';
+$word['incoming_emails']					='Incoming Emails';
+$word['mail_fetcher']						='For mail fetcher (polling) to work you must set an external cron job or enable auto-cron polling';
+$word['email_polling']						='Email Polling';
+$word['pop_imap_polling']					='Enable POP/IMAP polling';
+$word['auto_cron']							='Poll on auto-cron';
+$word['poll_staff_activ']					='Poll based on staff activity - NOT recommended';
+$word['strip_reply']						='Strip Quoted Reply';
+$word['separator_tag']						='depends on the reply separator tag set below';
+$word['reply_sep_tag']						='Reply Separator Tag';
+$word['outgoing_emails']					='Outgoing Emails';
+$word['def_outgoing_emails']				='Default Outgoing Email';
+$word['email_applies']						='Default email only applies to outgoing emails without SMTP setting';
+$word['default']							='Default';
+$word['use_php_mail_f']						='None: Use PHP mail function';
+
+//settings.php
+$word['system_settings']					='System Settings';
+$word['global']								='Global';
+$word['ticket_set']							='Ticket Settings';
+$word['global_setting']						='Global Setting';
+$word['ticket_settings']					='Global ticket Settings and Options';
+$word['knowl_settings']						='Knowledgebase Settings';
+$word['Auto_res_Settings']					='Autoresponder Settings';
+$word['nottice_settings']					='Alerts and Notices Settings';
+$word['success_update']						='Updated Successfully';
+$word['error_update_set']					='Unable to update settings - correct errors below and try again';
+
+//settings-autoresp.inc.php
+$word['global_settings']					='Global setting - can be disabled at department or email level';
+$word['new_ticket']							='New Ticket';
+$word['check_status_ticket']				='Autoresponse includes the ticket ID required to check status of the ticket';
+$word['new_ticket_staff']					='New Ticket by staff';
+$word['ticket_behalf_user']					='Notice sent when staff creates a ticket on behalf of the user';
+$word['staff_can_owrite']					='Staff can overwrite';
+$word['append_ticket']						='Confirmation notice sent when a new message is appended to an existing ticket';
+$word['overlimit_notice']					='Overlimit notice';
+$word['ticket_denied']						='Ticket denied notice sent to user on limit violation. Admin gets alerts on ALL denials by default';
+$word['and_preferences']					='& Preferences';//and preferences;
+$word['online']								='Online';
+$word['Offline']							='Offline';
+$word['helped_url']							='Helpdesk URL';
+
+//settings-kb.inc.php
+$word['access_denied']					    ='Access Denied';
+$word['knowledge_settings']					='Knowledge Base Settings';
+$word['knowledge_set_opt']					='Knowledge Base Settings and Options';
+$word['disabling_knowledge']				='Disabling knowledge base disables clients&#39 interface';
+$word['knowledge_status']					='Knowledge base status';
+$word['knowledge_base']						='Knowledge base';
+$word['canned_responses']					='canned responses';
+$word['canned_response']					='canned response';
+$word['ticket_reply']						='Available on ticket reply';
+
+//settings-tickets.inc.php
+$word['secuencial']							='Sequential';
+$word['random']								='Random';
+$word['highly_recom']						='highly recommended';
+$word['none']								='None';
+$word['tickets_ids']						='Ticket IDs';
+$word['default_priority']					='Default Priority';
+$word['maximum']							='Maximum';
+$word['maximum_open_tick']					= 'Max open tickets';
+$word['open']								='Open';
+$word['tickets']							='Tickets';
+$word['per_email']							='per email/user';
+$word['flood_control']						='Helps with spam and email flood control - enter 0 for unlimited';
+$word['ticket_time_lock']					='Ticket Auto-lock Time';
+$word['minutes_to_lock']					='Minutes to lock a ticket on activity - enter 0 to disable locking';
+$word['ticket_priority']					='Web Tickets Priority';
+$word['ollow_ovw_prior']					='Allow user to overwrite/set priority';
+$word['e_ticket_priority']					='Emailed Tickets Priority';
+$word['mail_priority']						='Use email priority when available';
+$word['related_tickets']					='Show Related Tickets';
+$word['tickets_on_user']					='Show all related tickets on user login - otherwise access is restricted to one ticket view per login';
+$word['notes_inline']						='Show Notes Inline';
+$word['s_intenal_notes']					='Show internal notes  inline';
+$word['click_url']							='Clickable URLs';
+$word['convert_url']						='converts URLs in ticket thread to clickable links';
+$word['human_verif']						='Human Verification';
+$word['enable_captcha']						='Enable CAPTCHA on new web tickets';
+$word['require_dglib']						='requires GDLib';
+$word['ropen_ticket']						='Reopened Tickets';
+$word['auto_ropen_ticket']					='Auto-assign reopened tickets to the last available respondent';
+$word['assigned_tickets']					='Assigned Tickets';
+$word['assigned_tickets_oq']				='Show assigned tickets on open queue';
+$word['answered_tickets']					='Answered Tickets';
+$word['s_answered_tickets']					='Show answered tickets on open queue';
+$word['ticket_activity']					='Ticket Activity Log';
+$word['ticket_act_as_in']					='Log ticket activity as internal notes';
+$word['staff_identity']						='Staff Identity Masking';
+$word['hide_name_respons']					='Hide staff&#39s name on responses';
+$word['attachments']						='Attachments';
+$word['allow_attachments']					='Allow Attachments';
+$word['upload_apply_ticket']				='Size and max. uploads setting mainly apply to web tickets';
+$word['api_attachment']						='Emailed/API Attachments';
+$word['accept']								='Accept';
+$word['web_attachment']						='Online/Web Attachments';
+$word['allow_web_upload']					='Allow web upload';
+$word['limit_authenticate']					='Limit to authenticated users only';
+$word['u_log_to_upload']					='User must be logged in to upload files';
+$word['max_file_upload']					='Max. User File Uploads';
+$word['u_upload_simult']					='Number of files the user is allowed to upload simultaneously';
+$word['max_sfile_upload']					='Max. Staff File Uploads';
+$word['s_upload_simult']					='Number of files the staff is allowed to upload simultaneously';
+$word['in_bytes']							='in bytes';
+$word['ticket_response_file']				='Ticket Response Files';
+$word['e_attachment_to_user']				='Email attachments to the user';
+$word['file_types_accept']					='Accepted File Types';
+$word['limit_file_user_subm']				='Limit the type of files users are allowed to submit';
+$word['file_size']							='File Size';
+$word['system_max']							='System Max';
+$word['allow_extensions']					='Enter allowed file extensions separated by a comma. e.g .doc, .pdf. To accept all files enter wildcard';
+$word['e_e_not_recommended']				='i.e dotStar (NOT Recommended)';
+
+//settings-system.inc.php
+$word['general_settings']					='General Settings';
+$word['Offline_mode']						='Offline mode will disable client interface and only allow admins to login to Staff Control Panel';
+$word['helpdesk_status']					='Helpdesk Status';
+$word['active']								='Active';
+$word['helpdesk_title']						='Helpdesk Name/Title';
+$word['default_department']					='Select Default Department';
+$word['email_template']						='Default Email Templates';
+$word['default_template']					='Select Default Template';
+$word['default_page_site']					='Default Page Size';
+$word['default_log_level']					='Default Log Level';
+$word['disable_logger']						='None (Disable Logger)';
+$word['debug']								='DEBUG';
+$word['debug_logs']							='Debug logs';
+$word['warn']								='WARN';
+$word['error']								='ERROR';
+$word['purge_logs']							='Purge Logs';
+$word['never_purge_logs']					='Never Purge Logs';
+$word['none']								='None';
+$word['staff_sesion_to_ip']					='Bind Staff Session to IP';
+$word['staff_ses_to_orig_ip']				='binds staff session to originating IP address upon login';
+$word['excessive_logs']						='Staff Excessive Logins';
+$word['fail_login_attempt']					='failed login attempt(s) allowed before a';
+$word['minute_lock_out']					='minute lock-out is enforced';
+$word['staff_sesion_tout']					='Staff Session Timeout';
+$word['maximun_idle_time']					='Maximum idle time in minutes before a staff member must log in again (enter 0 to disable)';
+$word['cli_exces_logins']					='Client Excessive Logins';
+$word['cli_sesion_timeout']					='Client Session Timeout';
+$word['max_idle_time_cli']					='Maximum idle time in minutes before a client must log in again (enter 0 to disable)';
+$word['date_and_options']					='Date and Time Options';
+$word['refer_to']							='Please refer to';
+$word['php_manual']							='PHP Manual';
+$word['support_paramet']					='for supported parameters';
+$word['time_format']						='Date &amp; Time Format';
+$word['default_time_zone']					='Default Time Zone';
+$word['daylight_saving']					='Daylight Saving';
+$word['observ_dayl_saving']					='Observe daylight savings';
+$word['date_format']						='Date Format';
+$word['day']								='Day';
+
+//departments.php
+$word['invalid_dep_id']						='Unknown or invalid department ID';
+$word['invalid_dep']						='Unknown or invalid department';
+$word['dep_update_success']					='Department updated successfully';
+$word['error_upd_departm']					='Error updating department. Try again';
+$word['added_succesfully']					='added successfully';
+$word['correct_errors']						='Please correct any error(s) below and try again.';
+$word['unable_add_departm']					='Unable to add department';
+$word['at_least_one']						='You must select at least one';
+$word['department']							='Department';
+$word['cant_disab_departm']					='You can not disable/delete a default department. Remove default Dept. and try again';
+$word['public_departm']						='Selected departments made public';
+$word['private_departm']					='Selected departments made private';
+$word['error_public_departm']				='Unable to make selected department public';
+$word['error_priv_departm']					='Unable to make selected department(s) private. Possibly already private';
+$word['cant_delete_departm']				='Departments with staff can not be deleted. Move staff first';
+$word['delete_dep_succes']					='Selected departments deleted successfully';
+$word['departm_deleted']					='selected departments deleted';
+$word['error_delete_departm']				='Unable to delete selected departments';
+$word['unknown_action']					    ='Unknown action - get technical help';
+$word['unknown_action_only']				='Unknown action';
+$word['unknown_command']					='Unknown action/command';
+
+//departments.inc.php
+$word['update_departm']						='Update Department';
+$word['add_new_departm']					='Add New Department';
+$word['create_dep']							='Create Dept';
+$word['departm_info']						='Department Information';
+$word['name']								='Name';
+$word['type']								='Type';
+$word['email']								='Email';
+$word['select_dep_email']					='Select Department Email';
+$word['template']							='Template';
+$word['system_default']						='System default';
+$word['sla']								='SLA';
+$word['depatment_manager']					='Select Department Manager (Optional)';
+$word['group_membership']					='Group Membership';
+$word['extend_membership']					='Extend membership to groups with access';
+$word['alert_notice_group']					='Alerts and  notices will include groups';
+$word['auto_resp_settings']					='Auto Response Settings';
+$word['override_uuto_resp']					='Overwrite global auto-response settings for tickets routed to the Dept';
+$word['ticket_auto_resp_dep']				='new ticket auto-response for this Dept';
+$word['new_message']						='New Message';
+$word['new_message_auto_re']				='new message auto-response for this Dept';
+$word['auto_resp_email']					='Auto Response Email';
+$word['department_access']					='Department Access';
+$word['group_allow_access_d']				='Check all groups allowed to access this department';
+$word['department_signat']					='Department Signature';
+$word['opt_sig_out_email']					='Optional signature used on outgoing emails';
+$word['signature_available']				='Signature is made available as a choice, for public departments, on ticket reply';
+$word['reset']								='Reset';
+$word['cancel']								='Cancel';
+$word['indep_access_departm']				='Department manager and primary members will always have access independent of group selection or assignment';
+$word['public']								='Public';
+$word['private']							='Private';
+$word['publics']							='Public';
+$word['privates']							='Private';
+$word['internal']							='Internal';
+$word['user_group']							='User Groups';
+$word['add_new_group']						='Add New Group';
+$word['members']							='Members';
+$word['departments']						='Departments';
+$word['created_on']							='Created On';
+$word['created']							='Created';
+$word['last_update']						='Last Updated';
+$word['all']								='All';
+$word['none']								='None';
+$word['toggle']								='Toggle';
+$word['please_confirm']						='Please Confirm';
+$word['create_group']						='Create Group';
+
+//groups.inc.php
+$word['sure_you_want_to']					='Are you sure want to';
+$word['selected_groups']					='selected groups';
+$word['delete']								='Delete';
+$word['sure_to_delete']						='Are you sure you want to DELETE';
+$word['d_group_cant_recov']					='Deleted groups CANNOT be recovered and might affect staff&#39s access';
+$word['confirm_to_continue']				='Please confirm to continue.';
+$word['no_cancel']							='No, Cancel';
+$word['yes_doit']							='Yes, Do it';
+$word['select']								='Select';
+$word['unknow_group']						='Unknown or invalid group';
+$word['id']									='ID';
+$word['group_update_success']				='Group updated successfully';
+$word['unable_update_group']				='Unable to update group';
+$word['unable_add_group']					='Unable to add group';
+$word['select_at_least_group']				='You must select at least one group';
+$word['cant_edit_group']					='As an admin, you can&#39t disable/delete a group you belong to - you might lockout all admins';
+$word['groups_activated']					='Selected groups activated';
+$word['of']									='of';
+$word['group_disabled']						='Selected groups disabled';
+$word['unable_disable_group']				='Unable to disable selected groups';
+$word['group_delete_success']				='Selected groups deleted successfully';
+$word['group_deleted']						='selected groups deleted';
+$word['unable_delete_group']				='Unable to delete selected groups';
+$word['group_info']							='Group Information';
+$word['limit_staff_memb_acc']				='Disabled group will limit staff members access. Admins are exempted';
+$word['ability_open_ticket']				='Ability to open tickets on behalf of clients';
+$word['group_permissions']					='Group Permissions';
+$word['applies_to_group_memb']				='Applies to all group members';
+$word['can_ban_emails']						='Can Ban Emails';
+$word['can_assign_ticket']					='can Assign Tickets';
+$word['can_create_tickets']					='can Create Tickets';
+$word['can_edit_tickets']					='can Edit Tickets';
+$word['can_post_reply']						='can Post Reply';
+$word['can_close_tickets']					='can Close Tickets';
+$word['can_transfer_tickets']				='can Transfer Tickets';
+$word['can_delete_tickets']					='can Delete Tickets';
+$word['can_manage_premade']					='Can Manage Premade';
+$word['can_manage_faq']						='Can Manage FAQ';
+$word['can_view_staff']						='Can View Staff Stats';
+$word['yes']								='Yes';
+$word['no']									='No';
+$word['ability_open_ticket']				='Ability to edit tickets';
+$word['ability_post_ticket']				='Ability to post a ticket reply';
+$word['ability_close_ticket']				='Ability to close tickets. Staff can still post a response';
+$word['ability_assign_ticket']				='Ability to assign tickets to staff members';
+$word['ability_transf_ticket']				='Ability to transfer tickets between departments';
+$word['ability_delete_ticket']				='Ability to delete tickets';
+$word['cant_recover_d_ticket']				='Deleted tickets can&#39t be recovered';
+$word['ability_add_email']					='Ability to add/remove emails from banlist via ticket interface';
+$word['attach_not_apply']					='Ability to add/update/disable/delete canned responses and attachments';
+$word['ability_knowledgbase']				='Ability to add/update/disable/delete knowledgebase categories and FAQs';
+$word['ability_view_stats']					='Ability to view stats of other staff members in allowed departments';
+$word['check_departm']						='Check all departments the group members are allowed to access';
+$word['select_all']							='Select All';
+$word['admin_notes']						='Admin Notes';
+$word['internal_notes_view']				='Internal notes viewable by all admins.';
+
+//team.php
+$word['invalid_team_id']					='Unknown or invalid team ID.';
+$word['invalid_team']						='Unknown or invalid team.';
+$word['team_update_success']				='Team updated successfully';
+$word['unable_update_team']					='Unable to update team. Correct any error(s) below and try again!';
+$word['unable_add_team']					='Unable to add team.';
+$word['select_one_team']					='You must select at least one team.';
+$word['team_activated']						='Selected teams activated';
+$word['unable_activate_team']				='Unable to activate selected teams';
+$word['teams_disabled']						='Selected teams disabled';
+$word['not_desable_teams']					='Unable to disable selected teams';
+$word['team_deleted_success']				='Selected teams deleted successfully';
+$word['team_deleted']						='selected teams deleted';
+$word['unable_delete_team']					='Unable to delete selected teams';
+$word['update_team']						='Update Team';
+$word['create_team']						='Create Team';
+$word['add_new_team']						='Add New Team';
+$word['team_information']					='Team Information';
+$word['disable_team']						='Disabled team won&#39t be availabe for ticket assignment or alerts.';
+$word['select_team_lead']					='Select Team Lead (Optional)';
+$word['assignment_alerts']					='Assignment Alerts';
+$word['assig_alerts_team']					='assignment alerts for this team';
+$word['overwr_global_setting']				='overwrite global settings.';
+$word['team_members']						='Team Members';
+$word['additional_member']					='To add additional members go to target member&#39s profile';
+$word['no_team_found']						='No teams found!';
+$word['team_name']							='Team Name';
+$word['selected_teams']						='selected teams';
+$word['sure_delete_teams']					='Are you sure you want to DELETE selected teams';
+$word['d_team_cant_recov']					='Deleted team CANNOT be recovered.';
+$word['no_departm_found']					='No departments found';
+$word['showing']							='Showing';
+$word['users']								='Users';
+$word['email_address']						='Email Address';
+$word['dept_manager']						='Dept. Manager';
+$word['make_public']						='Make Public';
+$word['make_private']						='Make Private';
+$word['delete_dept']						='Delete Dept(s)';
+$word['make_departments']					='make selected departments';
+$word['sure_delete_dept']					='Are you sure you want to DELETE selected departments?';
+$word['d_dept_cant_recov']					='Deleted departments CANNOT be recovered.';
+
+
+//staff.php
+$word['internal_error']						='Internal Error';
+$word['first_name_requir']					='First name required';
+$word['key_required']						='Key required';
+$word['desc_key']							='Description key';
+$word['last_name_requir']					='Last name required';
+$word['valid_email_requir']					='Valid email address required.';
+$word['already_in_use']						='Already in-use as system email';
+$word['email_use_by_staff']					='Email already in-use by another staff member';
+$word['valid_number_requir']				='Valid number required';
+$word['new_pass_required']					='New password required';
+$word['most_have_six_char']					='Must be at least 6 characters';
+$word['pass_not_match']						='Password(s) do not match';
+$word['current_pass_reqir']					='Current password required';
+$word['invalid_current_pass']				='Invalid current password!';
+$word['pass_different']						='New password MUST be different from the current password!';
+$word['time_zone_requir']					='Time zone required';
+$word['dont_have_signature']				='You don&#39t have a signature';
+$word['user_name_required']					='Username required';
+$word['Username_in_use']					='Username already in-use';
+$word['system_email_in_use']				='Already in-use system email';
+$word['temp_pass_requir']					='Temp. password required';
+$word['required']							='Required';
+$word['department_requir']					='Department required';
+$word['group_required']						='Group required';
+$word['unable_update_user']					='Unable to update the user. Internal error occurred';
+$word['unable_create_user']					='Unable to create user. Internal error';
+$word['fatal_error']						='Fatal error... get technical support';
+$word['unknow_staff_id']					='Unknown or invalid staff ID.';
+$word['unknow_staff']						='Unknown or invalid staff.';
+$word['staff_update_success']				='Staff updated successfully';
+$word['unable_update_staff']				='Unable to update staff. Correct any error(s) below and try again!';
+$word['unable_add_staff']					='Unable to add staff. Correct any error(s) below and try again.';
+$word['one_staff_member']					='You must select at least one staff member.';
+$word['disable_only_admin']					='You can not disable/delete yourself - you could be the only admin!';
+$word['staff_activated']					='Selected staff activated';
+$word['unable_activ_staff']					='Unable to activate selected staff';
+$word['disable_staff']						='Selected staff disabled';
+$word['unable_disable_staff']				='Unable to disable selected staff';
+$word['staff_deleted']						='Selected staff deleted successfully';
+$word['staff_deleted_only']					='selected staff deleted';
+$word['unable_delete_staff']				='Unable to delete selected staff.';
+$word['reset_pass_enter']					='To reset the password enter a new one below';
+$word['add_staff']							='Add Staff';
+$word['update_staff']						='Update Staff';
+$word['add_new_staff']						='Add New Staff';
+$word['staff_account']						='Staff Account';
+$word['user_information']					='User Information';
+$word['username']							='Username';
+$word['first_name']							='First Name';
+$word['last_name']							='Last Name';
+$word['phone_number']						='Phone Number';
+$word['mobile_number']						='Mobile Number';
+$word['account_pass']						='Account Password';
+$word['password']							='Password';
+$word['confirm_pass']						='Confirm Password';
+$word['forced_pass_change']					='Forced Password Change';
+$word['force']								='Force';
+$word['pass_chang_next_log']				='password change on next login.';
+$word['staff_signature']					='Staff&#39s Signature';
+$word['signature_on_ticket']				='Signature is made available as a choice, on ticket reply.';
+$word['account_status']						='Account Status & Settings';
+$word['dep_acces_permission']				='Dept. and assigned group controls access permissions.';
+$word['account_type']						='Account Type';
+$word['staff']								='Staff';
+$word['staff_time_zone']					='Staff&#39s Time Zone';
+$word['account_status_only']				='Account Status';
+$word['locked']								='Locked';
+$word['assigned_group']						='Assigned Group';
+$word['primary_department']					='Primary Department';
+$word['select_department']					='Select Department ';
+$word['select_time_zone']					='Select Time Zone';
+$word['current_time']						='Current Time';
+$word['limit_access']						='Limited Access';
+$word['limit_tick_assig']					='Limit ticket access to ONLY assigned tickets.';
+$word['direct_listing']						='Directory Listing';
+$word['user_on_staffd']						='Show the user on staff&#39s directory';
+$word['vacation_mode']						='Vacation Mode';
+$word['staff_vacati_mode']					='Staff on vacation mode.';
+$word['no_ticket_assign']					='No ticket assignment or alerts';
+$word['assigned_teams']						='Assigned Teams';
+$word['ticket_regardless']					='Staff will have access to tickets assigned to a team they belong to regardless of the ticket&#39s department.';
+$word['select_group']						='Select Group';
+$word['staff_members']						='Staff Members';
+$word['all_department']						='All Departments';
+$word['all_groups']							='All Groups';
+$word['all_teams']							='All Teams';
+$word['no_staff_found']						='No staff found!';
+$word['not_staff_members']					='No staff members found!';
+$word['group']								='Group';
+$word['last_login']							='Last Login';
+$word['lock']								='lock';
+$word['unlock_staff']						='(unlock) selected staff?';
+$word['lock_staff']							='(lock) selected staff?';
+$word['lock_staff_dont_log']				='Locked staff won&#39t be able to login to Staff Control Panel.';
+$word['sure_delete_staff']					='Are you sure you want to DELETE selected staff?';
+$word['d_staff_cant_recov']					='Deleted staff CANNOT be recovered.';
+
+//email.php
+$word['unknow_email_id']					='Unknown or invalid email ID.';
+$word['unknow_email']						='Unknown or invalid email.';
+$word['email_upd_success']					='Email updated successfully';
+$word['errror_upd_email']					='Error updating email. Try again!';
+$word['email_added_success']				='Email address added successfully';
+$word['unable_add_email']					='Unable to add email. Correct error(s) below and try again.';
+$word['select_one_email']					='You must select at least one email address';
+$word['email_use_by_dep']					='One or more of the selected emails is being used by a department. Remove association first!';
+$word['emails_deleted']						='Selected emails deleted successfully';
+$word['selected_emails']					='selected emails deleted';
+$word['unable_delete_email']				='Unable to delete selected emails';
+$word['enter_new_passs']					='To change password enter new password above.';
+$word['add_new_email']						='Add New Email';
+$word['submit']								='Submit';
+$word['email_info']							='Email Information';
+$word['login_details']						='Login details are optional BUT required when IMAP/POP or SMTP are enabled.';
+$word['email_name']							='Email Name';
+$word['login_username']						='Login Username';
+$word['login_pass']							='Login Password';
+$word['mail_account']						='Mail Account';
+$word['email_account']						='email account';
+$word['smtp_host']							='SMTP Host';
+$word['smtp_port']							='SMTP Port';
+$word['host']								='Host';
+$word['port']								='Port';
+$word['protocol']							='Protocol';
+$word['encryption']							='Encryption';
+$word['fetch_frecuency']					='Fetch Frequency';
+$word['fetch_inc_email']					='Optional setting for fetching incoming emails. Mail fetching must be enabled with autocron active or external cron setup.';
+$word['mail_protocol']						='Select Mail Protocol';
+$word['email_per_fetch']					='Emails Per Fetch';
+$word['new_tic_priori']						='New Ticket Priority';
+$word['new_ticket_dep']						='New Ticket Dept.';
+$word['auto_response']						='Auto-response';
+$word['t_auto_resp_mail']					='new ticket auto-response for this email. Overwrite global and dept. settings.';
+$word['fetched_emails']						='Fetched Emails';
+$word['select_priority']					='Select Priority';
+$word['delete_fetch_email']					='Delete fetched emails';
+$word['do_nothing']							='Do nothing (Not recommended)';
+$word['moving_fetched']						='Moving fetched emails to a backup folder is highly recommended.';
+$word['smtp_settings']						='SMTP Settings';
+$word['when_enabled_the']					='When enabled the';
+$word['will_use_smtp']						='will use SMTP server instead of internal PHP mail() function for outgoing emails.';
+$word['pop']								='POP';
+$word['imap']								='IMAP';
+$word['auth_required']						='Authentication Required';
+$word['allow_head_spoof']					='Allow Header Spoofing?';
+$word['email_header_spoof']					='Allow email header spoofing';
+$word['only_apply_email']					='only applies to emails being sent through this account';
+$word['internal_notes']						='Internal Notes';
+$word['admins_notes']						='Admin&#39s notes.';
+$word['ticket_test_email']					='osTicket test email';
+$word['select_from_email']					='Select from email address';
+$word['to_email_adress']					='To email address required';
+$word['subject_required']					='Subject required';
+$word['message_required']					='Message required';
+$word['test_email_succes']					='Test email sent successfully to';
+$word['error_send_email']					='Error sending email - try again.';
+$word['test_outg_emails']					='Test Outgoing Email';
+$word['email_delivery']						='Emails delivery depends on your server settings (php.ini) and/or email SMTP configuration.';
+$word['from']								='From';
+$word['to']									='To';
+$word['subject']							='Subject';
+$word['message']							='Message';
+$word['message_to_sent']					='email message to send.';
+$word['send_message']						='Send Message';
+$word['unknow_temp_id']						='Unknown or invalid template ID.';
+$word['unknow_temp']						='Unknown or invalid template';
+$word['max_mail_process']					='Maximum emails to process per fetch.';
+$word['delay_intervals']					='Delay intervals in minutes';
+$word['message_temp_apd']					='Message template updated successfully';
+$word['group_name']							='Group Name';
+$word['ability_transfer_ticket']			='Ability to transfer tickets between departments.';
+$word['error_update_temp']					='Error updating message template. Try again!';
+$word['template_update']					='Template updated successfully';
+$word['error_upd_temp_only']				='Error updating template. Try again!';
+$word['temp_added']							='Template added successfully';
+$word['unable_update_temp']					='Unable to add template. Correct error(s) below and try again.';
+$word['select_one_temp']					='You must select at least one template to process.';
+$word['template_enabled']					='Selected templates enabled';
+$word['unable_select_temp']					='Unable to enable selected templates';
+$word['template_desabled']					='Selected templates disabled';
+$word['temp_cant_disable']					='selected templates disabled (in-use templates can&#39t be disabled)';
+$word['unab_dis_template']					='Unable to disable selected templates (in-use or default template can&#39t be disabled)';
+$word['temp_del_success']					='Selected templates deleted successfully';
+$word['temp_deleted']						='selected templates deleted';
+$word['unable_del_temp']					='Unable to delete selected templates';
+$word['unknow_temp_act']					='Unknown template action';
+$word['no_temp_found']						='No templates found!';
+$word['email_temp']							='Email Templates';
+$word['add_new_temp']						='Add New Template';
+$word['date_added']							='Date Added';
+$word['in_use']								='In-Use';
+$word['page']								='Page';
+$word['pages']								='Pages';
+$word['selected_temp']						='selected templates';
+$word['del_temp_cant_re']					='Deleted templates CANNOT be recovered.';
+$word['update_temp']						='Update Template';
+$word['add_template']						='Add Template';
+$word['temp_info']							='Template information.';
+$word['language']							='Language';
+$word['temp_message']						='Template Messages';
+$word['click_message']						='Click on the message to edit.';
+$word['template_to_clone']					='Template To Clone';
+$word['existing_template']					='select an existing template to copy and edit it thereafter';
+$word['tic_auto_response']					='New Ticket Auto-response';
+$word['auto_resp_sent']						='Autoresponse sent to user, if enabled, on new ticket.';
+$word['new_ticket_reply']					='New Ticket Auto-reply';
+$word['cant_auto_sent']						='Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response.';
+$word['mess_auto_resp']						='New Message Auto-response';
+$word['confirm_sent']						='Confirmation sent to user when a new message is appended to an existing ticket.';
+$word['new_ticket_notice']					='New Ticket Notice';
+$word['notice_sent_user']					='Notice sent to user, if enabled, on new ticket created by staff on their behalf (e.g phone calls).';
+$word['over_limit_not']						='Over Limit Notice';
+$word['time_notice_sent']					='A one time notice sent, if enabled, when user has reached the maximum allowed open tickets.';
+$word['response_temp']						='Response/Reply Template';
+$word['temp_in_ticket_r']					='Template used on ticket response/reply';
+$word['alert_sent_staff']					='Alert sent to staff, if enabled, on new ticket.';
+$word['alert_staff_enab']					='Alert sent to staff, if enabled, when user replies to an existing ticket.';
+$word['intern_note_alert']					='Internal Note Alert';
+$word['alert_sl_staff']						='Alert sent to selected staff, if enabled, on new internal note.';
+$word['alert_to_staff']						='Alert sent to staff on ticket assignment.';
+$word['alert_ticket_trans']					='Alert sent to staff on ticket transfer.';
+$word['alert_on_overdue']					='Alert sent to staff on stale or overdue tickets.';
+$word['internal_error_try']					='Internal error. Try again';
+$word['name_required']						='Name required';
+$word['temp_exist']							='Template name already exists';
+$word['selection_requir']					='Selection required';
+$word['inter_error_temp']					='Unable to update the template. Internal error occurred';
+$word['unable_cr_temp']						='Unable to create template. Internal error';
+$word['email_temp_mg']						='Email Template Message';
+$word['message_temp']						='Message Template';
+$word['select_setting']						='Select Setting Group';
+$word['support_var']						='Supported Variables';
+$word['sb_required']						='Subject and body required.';
+$word['message_subject']					='Message Subject';
+$word['email_s_message']					='Email message subject';
+$word['message_body']						='Message Body';
+$word['email_mg_body']						='Email message body.';
+$word['cancel_changes']						='Cancel Changes';
+$word['system_ban_empty']					='System ban list is empty.';
+$word['system_ban_disab']					='SYSTEM BAN LIST filter is <b> DISABLED</b>';
+$word['enable_here']						='enable here';
+$word['invalid_ban_id']						='Unknown or invalid ban list ID';
+$word['invalid_ban']						='Unknown or invalid ban rule.';
+$word['error_update_ban']					='Error updating ban rule. Try again!';
+$word['invalid_ban_list']					='Unknown or invalid ban list';
+$word['email_in_ban']						='Email already in the ban list';
+$word['email_add_to_ban']					='Email address added to ban list successfully';
+$word['error_ban_rule']						='Error creating ban rule. Try again!';
+$word['ban_status_enable']					='Selected emails ban status set to enabled';
+$word['ban_status_enabled']					='selected emails ban status enabled';
+$word['not_enable_emails']					='Unable to enable selected emails';
+$word['ban_status_dis']						='Selected emails ban status set to disabled';
+$word['not_disable_email']					='selected emails ban status set to disabled';
+$word['e_ban_del_success']					='Selected emails deleted from banlist successfully';
+$word['emails_ban_deleted']					='selected emails deleted from banlist';
+$word['term_too_short']						='Term too short!';
+$word['banned_emails']						='Banned Email Addresses';
+$word['query']								='Query';
+$word['no_banned_emails']					='No banned emails matching the query found!';
+$word['search_results']						='Search Results';
+$word['ban_status']							='Ban Status';
+$word['ban_new_email']						='Ban New Email';
+$word['no_ban_emai_found']					='No banned emails found!';
+$word['search']								='Search';
+$word['sure_delete_ban']					='Are you sure you want to DELETE selected ban rules?';
+$word['selected_ban']						='selected ban rules';
+$word['list_email_bann']					='Internal list for email banning. Do not remove';
+$word['system_ban_list']					='SYSTEM BAN LIST';
+$word['update_ban_rule']					='Update Ban Rule';
+$word['update']								='Update';
+$word['add_email_to_ban']					='Add New Email Address to Ban List';
+$word['add']								='Add';
+$word['manage_ban_list']					='Manage Email Ban List';
+$word['filter_name']						='Filter Name';
+$word['d_email_cant_recov']					='Deleted emails CANNOT be recovered.';
+$word['sure_delete_email']					='Are you sure you want to DELETE selected emails?';
+$word['priority']							='Priority';
+$word['email_addresses']					='Email Addresses';
+$word['move_to']							='Move to';
+
+//dashboard
+$word['errors']								='Errors';
+$word['warnings']							='Warnings';
+$word['all_logs']							='All logs';
+$word['log_title']							='Log Title';
+$word['log_type']							='Log Type';
+$word['log_date']							='Log Date';
+$word['ip_address']							='IP Address';
+$word['go']									='Go';
+$word['delete_entries']						='Delete Selected Entries';
+$word['date_span']							='Date Span';
+$word['no_emails_found']					='No emails found!';
+$word['select_one_log']						='You must select at least one log to delete';
+$word['logs_deleted']						='Selected logs deleted successfully';
+$word['logs_deleted_only']					='selected logs deleted';
+$word['unable_delete_logs']					='Unable to delete selected logs';
+
+//manage.php
+$word['inv_help_topic_id']					='Unknown or invalid help topic ID.';
+$word['inv_help_topic_id']					='Unknown or invalid help topic.';
+$word['help_topc_updated']					='Help topic updated successfully';
+$word['cant_update_topic']					='Error updating help topic. Try again!';
+$word['help_topic_added']					='Help topic added successfully';
+$word['cant_add_topic']						='Unable to add help topic. Correct error(s) below and try again.';
+$word['select_one_topic']					='You must select at least one help topic';
+$word['select_help_topic']					='Selected help topics enabled';
+$word['cant_enable_help']					='Unable to enable selected help topics.';
+$word['help_topic_dis']						='Selected help topics disabled';
+$word['cant_disable_topic']					='Unable to disable selected help topic(s)';
+$word['topics_deleted']						='Selected help topics deleted successfully';
+$word['topics_deleted_only']				='selected help topics deleted';
+$word['cant_del_topic']						='Unable to delete selected help topics';
+$word['update_help_topic']					='Update Help Topic';
+$word['add_new_topic']						='Add New Help Topic';
+$word['add_topic']							='Add Topic';
+$word['help_topic']							='Help Topic';
+$word['help_topics']						='Help Topics';
+$word['help_topic_info']					='Help Topic Information';
+$word['topic']								='Topic';
+$word['parent_topic']						='Parent Topic';
+$word['optional']							='optional';
+$word['ticket_options']						='New ticket options';
+$word['sla_plan']							='SLA Plan';
+$word['dep_default']						='Department&#39s Default';
+$word['overw_dep_sla']						='Overwrites department&#39s SLA';
+$word['auto_assign_to']						='Auto-assign To';
+$word['unassigned']							='Unassigned';
+$word['ticket_auto_resp']					='Ticket auto-response';
+$word['new_ticket_autor']					='new ticket auto-response for this topic';
+$word['overw_dep_setting']					='Overwrites Dept. settings';
+$word['intern_notes_help']					='Internal notes about the help topic.';
+$word['selected_help_top']					='selected help topics';
+$word['sure_delete_topic']					='Are you sure you want to DELETE selected help topics';
+$word['d_topics_cant_rec']					='Deleted topics CANNOT be recovered.';
+$word['no_helpt_found']						='No help topics found';
+$word['no_help_mail_foun']					='No help emails found';
+$word['no_filters_found']					='No filters found';
+$word['selected_filters']					='selected filters';
+$word['sure_delete_filter']					='Are you sure you want to DELETE selected filters';
+$word['dfilter_cant_rec']					='Deleted filters CANNOT be recovered, including any associated rules';
+$word['add_new_filter']						='Add New Filter';
+$word['order']								='Order';
+$word['rules']								='Rules';
+$word['target']								='target';
+$word['invalid_filter']						='Unknown or invalid filter.';
+$word['filter_upd_success']					='Filter updated successfully';
+$word['error_update_filt']					='Error updating filter. Try again!';
+$word['filter_added']						='Filter added successfully';
+$word['cant_add_filter']					='Unable to add filter. Correct error(s) below and try again.';
+$word['select_one_filter']					='You must select at least one filter to process.';
+$word['select_filter_enab']					='Selected filters enabled';
+$word['cant_enable_filter']					='Unable to enable selected filters';
+$word['filters_disabled']					='Selected filters disabled';
+$word['cant_disable_filter']				='Unable to disable selected filters';
+$word['select_filter_delet']				='Selected filters deleted successfully';
+$word['filters_deleted']					='selected filters deleted';
+$word['cant_delete_filter']					='Unable to delete selected filters';
+$word['update_filter']						='Update Filter';
+$word['add_filter']							='Add Filter';
+$word['ticket_filter']						='Ticket Filter';
+$word['filter_executed']					='Filters are executed based on execution order. Filter can target specific ticket source.';
+$word['execution_order']					='Execution Order';
+$word['stop']								='Stop';
+$word['process_fon_match']					='processing further on match!';
+$word['filter_status']						='Filter Status';
+$word['filter_rules']						='Filter Rules';
+$word['rules_applied']						='Rules are applied based on the criteria.';
+$word['rules_match_crit']					='Rules Matching Criteria';
+$word['case_insensitive']					='case-insensitive comparison';
+$word['filter_actions']						='Filter Actions';
+$word['cant_overw_filter']					='Can be overwriten by other filters depending on processing order.';
+$word['reject_ticket']						='Reject Ticket';
+$word['other_action_ignor']					='All other actions and filters are ignored';
+$word['replay_to_email']					='Reply-To Email';
+$word['if_available']						='if available';
+$word['use']								='Use';
+$word['resp_to_cann_resp']					='Automatically respond with this canned response';
+$word['overw_dep_priori']					='Overwrites department&#39s priority';
+$word['overw_dep_sla']						='Overwrites department&#39s SLA';
+$word['match_all']							='Match All';
+$word['match_any']							='Match Any';
+$word['select_target']						='Select a Target';
+$word['parent_filter_id']					='Parent filter ID required';
+$word['order_required']						='Order required';
+$word['number_value']						='Must be numeric value';
+$word['name_in_use']						='Name already in-use';
+$word['cant_valid_as_ent']					='Unable to validate rules as entered';
+$word['target_required']					='Target required';
+$word['invalid_target']						='Unknown or invalid target';
+$word['cant_update_filter']					='Unable to update the filter. Internal error occurred';
+$word['cant_add_filter_ie']					='Unable to add filter. Internal error';
+$word['select_one_rule']					='You must set at least one rule.';
+$word['incomplete_select']					='Incomplete selection';
+$word['value_required']						='Value required';
+$word['invalid_match_typ']					='Invalid match type selection';
+$word['invalid_match_sel']					='Invalid match selection';
+$word['invalid_api']						='Unknown or invalid API key ID.';
+$word['invalid_sla_plan']					='Unknown or invalid SLA plan.';
+$word['sla_plan_updated']					='SLA plan updated successfully';
+$word['error_update_sla']					='Error updating SLA plan. Try again!';
+$word['sla_added_success']					='SLA plan added successfully';
+$word['cant_add_sla_plan']					='Unable to add SLA plan. Correct error(s) below and try again.';
+$word['select_one_plan']					='You must select at least one plan.';
+$word['enabled_sla_plans']					='Selected SLA plans enabled';
+$word['cant_enable_sla']					='Unable to enable selected SLA plans.';
+$word['sla_plan_disabled']					='Selected SLA plans disabled';
+$word['cant_disable_sla']					='Unable to disable selected SLA plans';
+$word['sla_plans_deleted']					='Selected SLA plans deleted';
+$word['successfully']						='successfully';
+$word['cant_delete_sla']					='Unable to delete selected SLA plans';
+$word['update_sla_plan']					='Update SLA Plan';
+$word['sla_plan_added']						='Add New SLA Plan';
+$word['add_plan']							='Add Plan';
+$word['serv_level_agree']					='Service Level Agreement';
+$word['ticket_mark_overdue']				='Tickets are marked overdue on grace period violation.';
+$word['grace_period']						='Grace Period';
+$word['in_hours']							='in hours';
+$word['priority_scalation']					='Priority Escalation';
+$word['prio_scal_overdue']					='priority escalation on overdue tickets.';
+$word['ticket_ovedue_alert']				='Ticket Overdue Alerts';
+$word['overdue_alerts']						='overdue alerts notices.';
+$word['sla_plans']							='SLA plans';
+$word['plans_not_found']					='No SLA plans found!';
+$word['selected_sla_plans']					='selected SLA plans';
+$word['sure_delete_plan']					='Are you sure you want to DELETE selected SLA plans';
+$word['grace_period_hrs']					='Grace Period (hrs)';
+$word['grace_period_req']					='Grace period required';
+$word['number_value_req']					='Numeric value required (in hours)';
+$word['name_exist']							='Name already exists';
+$word['unable_update_sla']					='Unable to update SLA. Internal error occurred';
+$word['unable_add_sla']						='Unable to add SLA. Internal error';
+$word['invalid_api_key']					='Unknown or invalid API key';
+$word['api_key_updated']					='API key updated successfully';
+$word['error_update_api']					='Error updating API key. Try again!';
+$word['api_key_added']						='API key added successfully';
+$word['cant_add_api']						='Unable to add an API key. Correct error(s) below and try again.';
+$word['select_one_api']						='You must select at least one API key';
+$word['api_key_enabled']					='Selected API keys enabled';
+$word['cant_enable_api']					='Unable to enable selected API keys.';
+$word['api_key_disabled']					='Selected API keys disabled';
+$word['cant_disable_api']					='Unable to disable selected API keys';
+$word['api_key_deleted']					='Selected API keys deleted';
+$word['cant_delete_api']					='Unable to delete selected API keys';
+$word['no_api_key_found']					='No API keys found';
+$word['api_keys']							='API Keys';
+$word['api_key']							='API Key';
+$word['sure_delete_api']					='Are you sure you want to DELETE selected API keys';
+$word['selected_api_keys']					='selected API keys';
+$word['dkeys_cant_recov']					='Deleted keys CANNOT be recovered.';
+$word['add_new_api_key']					='Add New API Key';
+$word['ip_addr']							='IP Addr.';
+$word['update_api_key']						='Update API Key';
+$word['add_key']							='Add Key';
+$word['api_key_autogener']					='API Key is auto-generated. Delete and re-add to change the key.';
+$word['services']							='Services';
+$word['appli_api_service']					='Check applicable API services enabled for the key.';
+$word['_formats']							='XML/JSON/EMAIL';
+$word['can_execute_cron']					='Can Execute Cron';
+
+//language.php
+$word['add_new_lang']						='Add New Language';
+$word['language_name']						='Language Name';
+$word['please_wait']						='Please Wait!';
+$word['take_a_second']					    ='Please wait... it will take a second!';
+$word['editing_language']					='Editing Language';
+$word['key']								='Key';
+$word['cancel_edit']						='Cancel Editing';
+$word['lang_created']						='Language created successfully';
+$word['error_create_lang']					='Error creating language.';
+$word['lang_updated']						='Language updated successfully';
+$word['error_update_lang']					='Error updating language.';
+
+//system
+$word['aupdate_pending']					='System upgrade is pending';
+$word['upgrade_now']						='Upgrade Now';
+$word['rename_conf_file']					='Please rename config file';
+$word['avoid_conflicts']					='to avoid possible conflicts';
+$word['take_minute_del']					='Please take a minute to delete';
+$word['directory']							='directory';
+$word['security_reason']					='for security reasons.';
+$word['permi_conf_file']					='Please change permission of config file';
+$word['remove_write_acc']					='to remove write access.';
+$word['tur_off_global']						='Please consider turning off register globals if possible';
+$word['admin_controlp']						='Admin Control Panel';
+$word['admin_panel']						='Admin Panel';
+$word['staff_panel']						='Staff Panel';
+$word['my_preferences']						='My Preferences';
+$word['howdy']								='Howdy';
+$word['log_out']							='Log Out';
+$word['admin']								= 'Admin';
+$word['filters']							= 'Filters';
+$word['no_group']							= 'No groups found!';
+
+
+//Staff panel area
+$word['ticket_act_only']					='Ticket Activity';
+$word['start_time_graph']					='Select the starting time and period for the system activity graph';
+$word['report_timeframe']					='Report timeframe';
+$word['period']								= 'Period';
+$word['up_to_today']						='Up to today';
+$word['on_week']							='One Week';
+$word['two_weeks']							='Two Weeks';
+$word['one_month']							='One Month';
+$word['one_quater']							='One Quarter';
+$word['refresh']							='Refresh';
+$word['statist_of_tickets']					='Statistics of tickets organized by department, help topic, and staff.';
+$word['last_month']							='Last month';
+$word['all_department']						='All Departments';
+$word['filter']								='Filter';
+$word['action_denied']						='Action Denied';
+$word['profile_updated']					='Profile updated successfully';
+$word['try_correcting']						='Try correcting the errors below and try again!';
+$word['profile_upd_error']					='Profile update error';
+$word['change_pass_to_cont']				='You must change your password to continue!';
+$word['listed_on_vacation']					='You are listed as \'on vacation\' Please let your manager know that you are back.';
+$word['welcome_back']						='Welcome back';
+$word['hi']									='Hi';
+$word['account_profile']					='My Account Profile';
+$word['account_info']						='Account Information';
+$word['contact_info']						='Contact information';
+$word['preferences']						='Preferences';
+$word['preferences_set']					='Profile preferences and settings.';
+$word['time_zone']							='Time Zone';
+$word['max_page_site']						='Maximum Page size';
+$word['per_page']							='per page.';
+$word['auto_refreshr']						='Auto Refresh Rate';
+$word['refresh_in_minutes']					='Tickets page refresh rate in minutes.';
+$word['default_signature']					='Default Signature';
+$word['change_selection']					='You can change selection on ticket page';
+$word['paper_size']							='Default Paper Size';
+$word['tickets_to_pdf']						='Paper size used when printing tickets to PDF';
+$word['tickets_on_open_q']					='Show assigned tickets on open queue.';
+$word['reset_password']						='To reset your password, provide your current password and a new password below.';
+$word['current_pass']						='Current Password';
+$word['new_pass']							='New Password';
+$word['show_assigned_tick']					='Show Assigned Tickets';
+$word['confirm_new_pass']					='Confirm New Password';
+$word['op_signat_out_mails']				='Optional signature used on outgoing emails.';
+$word['signature']							='Signature';
+$word['show']								='show';
+$word['ext']								='Ext';
+$word['records']							='records';
+$word['search_term']						='Search term must be more than 3 chars';
+$word['ticket']								='Ticket';
+$word['date']								='Date';
+$word['assigned_to']						='Assigned To';
+$word['priority']							='Priority';
+$word['closed_by']							='Closed By';
+$word['department']							='Department';
+$word['close']								='Close';
+$word['reopen']								='Reopen';
+$word['overdue']							='Overdue';
+$word['open_tickets']						='Open Tickets';
+$word['no_tickets']							='There are no tickets here. (Leave a little early today).';
+$word['query_no-results']					='Query returned 0 results.';
+$word['statistics']							= 'Statistics';
+//a partir de qui
+$word['select_out_email']					='Select Outgoing Email';
+$word['dept_email_above']					='Department Email (Above)';
+$word['syst_offline_mode']					='System is set to offline mode';
+$word['c_interface_disab']					='Client interface is disabled and ONLY admins can access staff control panel.';
+$word['pass_change_cont']					='Password change required to continue';
+$word['staff_control_p']					='Staff Control Panel';
+$word['invalid_setting']					='Fatal error... invalid setting.';
+$word['contact_admin']						='Access Denied. Contact Admin';
+$word['sys_off_line']						='System Offline';
+$word['valid_csrf_req']						='Valid CSRF Token Required';
+$word['session_time_out']					='Session timed out due to inactivity';
+$word['invalid_faq_catg']					='Unknown or invalid FAQ category';
+$word['freq_asked_quest']					='Frequently Asked Questions';
+$word['all_categories']						='All Categories';
+$word['all_help_topics']					='All Help Topics';
+$word['no_faqs_found']						='NO FAQs found';
+$word['no_faqs_match']						='The search did not match any FAQs.';
+$word['invalid_catg_id']					='Unknown or invalid category ID.';
+$word['invalid_category']					='Unknown or invalid category.';
+$word['category_updated']					='Category updated successfully';
+$word['no_faq_categories']					='No FAQ categories found!';
+$word['faq_categories']						='FAQ categories';
+$word['add_new_category']					='Add New Category';
+$word['s_make_categories']					='Are you sure want to make selected categories';
+$word['sure_delete_categ']					='Are you sure you want to DELETE selected categories?';
+$word['delete_entries']						='Deleted entries CANNOT be recovered, including any associated FAQs.';
+$word['make_internal']						='Make Internal';
+$word['update_category']					='Update Category';
+$word['faq_category']						='FAQ Category';
+$word['category_type']						='Category Type';
+$word['publish']							='publish';
+$word['category_info']						='Category information';
+$word['public_cat_if_faq']					='Public categories are published if it has published FAQ articles.';
+$word['category_name']						='Category Name';
+$word['short_desc_name']					='Short descriptive name.';
+$word['category_desc']						='Category Description';
+$word['summary_category']					='Summary of the category.';
+$word['error_update_cat']					='Error updating category. Try again!';
+$word['catg_added_success']					='Category added successfully';
+$word['cant_add_category']					='Unable to add category';
+$word['select_one_catg']					='You must select at least one category';
+$word['catg_make_public']					='Selected categories made PUBLIC';
+$word['cant_enable_catg']					='Unable to enable selected categories public.';
+$word['categories_private']					='Selected categories made PRIVATE';
+$word['cant_disable_pcatg']					='Unable to disable selected categories PRIVATE';
+$word['categories_deleted']					='Selected categories deleted successfully';
+$word['scatg_deleted']						='selected categories deleted';
+$word['cant_delete_catg']					='Unable to delete selected categories';
+$word['go_back']							='Go Back';
+$word['catg_no_have_faqs']					='Category does not have any FAQs.';
+$word['back_to_index']						='Back To Index';
+$word['edit_category']						='Edit Category';
+$word['delete_category']					='Delete Category';
+$word['add_new_faq']						='Add New FAQ';
+$word['invalid_canned']						='Unknown or invalid canned response ID.';
+$word['invalid_canned_resp']				='Unknown or invalid canned response.';
+$word['canned_updated']						='Canned response updated successfully';
+$word['error_update_canned']				='Error updating canned response. Try again!';
+$word['canned_added']						='Canned response added successfully';
+$word['cant_add_canned']					='Unable to add canned response.';
+$word['select_one_canned']					='You must select at least one canned response';
+$word['canned_enabled']						='Selected canned responses enabled';
+$word['cant_enable_canned']					='Unable to enable selected canned responses.';
+$word['canned_disabled']					='Selected canned responses disabled';
+$word['cant_disable_canned']				='Unable to disable selected canned responses';
+$word['canned_deleted']						='Selected canned responses deleted successfully';
+$word['cant_delete_canned']					='Unable to delete selected canned responses';
+$word['update_canned_resp']					='Update Canned Response';
+$word['add_new_canned_resp']				='Add New Canned Response';
+$word['add_response']						='Add Response';
+$word['canned_resp_set']					='Canned response settings';
+$word['title_short']						='Make the title short and clear.';
+$word['title']								='Title';
+$word['canned_attach']						='Canned Attachments';
+$word['uncheck_to_delete']					='Uncheck to delete the attachment on submit';
+$word['can_upload_ten_perc']				='You can upload up to 10 attachments per canned response.';
+$word['notes_about_cannet']					='Notes about the canned response.';
+$word['cant_resp_if_in_use']				='Canned response is in use by email filter(s)';
+$word['premade_responses']					='premade responses';
+$word['no_premade_response']				='No premade responses found!';
+$word['cant_delete_catg']					='Canned Responses';
+$word['add_new_response']					='Add New Response';
+$word['select_canned_resp']					='selected canned responses';
+$word['sure_delete_canned']					='Are you sure you want to DELETE selected canned responses?';
+$word['sure_flag_ticket']					='Are you sure want to flag the selected tickets as';
+$word['items_cant_recovery']				='Deleted items CANNOT be recovered, including any associated attachments.';
+$word['no_canned_response']					='No canned responses';
+$word['title_required']						='Title required';
+$word['title_too_short']					='Title is too short. 3 chars minimum';
+$word['title_alr_exist']					='Title already exists';
+$word['respont_text_req']					='Response text required';
+$word['cant_update_resp']					='Unable to update canned response.';
+$word['cant_crete_canned']					='Unable to create the canned response. Internal error';
+$word['sure_delete_logs']					='Are you sure you want to DELETE selected logs?';
+$word['del_logs_cant_rec']					='Deleted logs CANNOT be recovered.';
+$word['update_successful']					='Updated Successfully';
+$word['url_required']						='Helpdesk URl required';
+$word['helpdesk_title_req']					='Helpdesk title required';
+$word['default_dept_req']					='Default Dept. required';
+$word['select_template']					='You must select template.';
+$word['enter_idle_time']					='Enter idle time in minutes';
+$word['time_idle_required']					='Time format required';
+$word['date_format_req']					='Date format required';
+$word['datetime_required']					='Datetime format required';
+$word['day_format_req']						='Day, Datetime format required';
+$word['timezone_req']						='Default Timezone required';
+$word['file']								='file';
+$word['files']								='files';
+$word['client_interface']					='Client interface';
+$word['help_topic_req']						='Help topic required';
+$word['phone_ext']							='Phone Ext';
+$word['closed_tickets']						='Closed Tickets';
+$word['answered']							='Answered';
+$word['opened']								='Opened';
+$word['opened_tickets']						='Opened Tickets';
+$word['click_categ']						='Click on the category to browse FAQs';
+$word['assigned']							= 'Assigned';
+$word['closed']								= 'Closed';
+$word['reopened']							= 'Reopened';
+$word['service_time']						= 'Service Time';
+$word['response_time']						= 'Response Time';
+$word['topics']								= 'Topics';
+$word['export']								= 'Export';
+$word['my_tickets']							= 'My tickets';
+$word['overdue_tickets']					= 'Overdue Tickets';
+$word['sent_to_new_user']					= 'Send alert to user.';
+$word['full_name']							= 'Full Name';
+$word['ticket_info']						= 'Ticket Information';
+$word['options']							= 'Options';
+$word['ticket_source']						= 'Ticket Source';
+$word['select_help_topic']					= 'Select Help Topic';
+$word['phone']								= 'Phone';
+$word['other']								= 'Other';
+$word['due_date']							= 'Due Date';
+$word['select_staff']						= 'Select Staff Member OR a Team';
+$word['select_source']						= 'Select Source';
+$word['assigned_to']						= 'Assign To';
+$word['issue']								= 'Issue';
+$word['user_see_sumary']					= 'The user will be able to see the issue summary below and any associated responses.';
+$word['issue_sumary']						= 'Issue summary';
+$word['details_on_reason']					= 'Details on the reason(s) for opening the ticket.';
+$word['response']							= 'Response';
+$word['response_to_issue']					= 'Optional response to the above issue.';
+$word['ticket_status']						= 'Ticket Status';
+$word['close_on_response']					= 'Close On Response';
+$word['only_aply_if_ent']					= 'Only applicable if response is entered';
+$word['my_signature']						= 'My signature';
+$word['dept_signature']						= 'Dept. Signature (if set)';
+$word['optional_internaln']					= 'Optional internal note (recommended on assignment)';
+$word['invalid_date']						= 'Invalid date - must be MM/DD/YY';
+$word['indicate_source']					= 'Indicate source';
+$word['inv_origin_given']					= 'Invalid origin given';
+$word['invalid_priority']					= 'Invalid Priority';
+$word['ticket_creat_staff']					= 'Ticket created by staff';
+$word['missing_data']						= 'Missing or invalid data - check the errors and try again';
+$word['create_date']						= 'Create Date';
+$word['all_tickets']						= 'All tickets';
+$word['edit']								= 'Edit';
+$word['claim']								= 'Claim';
+$word['ban_email']							= 'Ban Email';
+$word['release_unassign']					= 'Release (unassign) Ticket';
+$word['mark_as_overdue']					= 'Mark as Overdue';
+$word['mark_as_ananswered']					= 'Mark as Unanswered';
+$word['mark_as_answered']					= 'Mark as Answered';
+
+
+
+//desde aqui
+$word['unban_email']						= 'Unban Email';
+$word['source']								= 'Source';
+$word['welcome_text']						= 'In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.';
+$word['welcome_support']					= 'Welcome to the Support Center';
+$word['open_new_ticket']					= 'Open A New Ticket';
+$word['provide_details']					= 'Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.';
+$word['check_ticket_stat']					= 'Check Ticket Status';
+$word['provide_archives']					= 'We provide archives and history of all your current and past support requests complete with responses.';
+$word['sure_to_browse']						= 'Be sure to browse our';
+$word['before_open_ticket']					= 'before opening a ticket.';
+$word['support_center']						= 'Support&nbsp;Center&nbsp;Home';
+$word['show_all_tickets']					= 'Show all tickets';
+$word['ticket_thread']						= 'View&nbsp;Ticket&nbsp;Thread';
+$word['tickets_status']						= 'View ticket status';
+$word['cant_create_ticket']					= 'Unable to create a ticket.';
+$word['fill_form_open_tic']					= 'Please fill in the form below to open a new ticket.';
+$word['telephone']							= 'Telephone';
+$word['general_inquiry']					= 'General Inquiry';
+$word['captcha_text']						= 'CAPTCHA Text';
+$word['enter_text_show']					= 'Enter the text shown on the image.';
+$word['create_ticket']						= 'Create Ticket';
+$word['provide_det_only']					= 'Please provide as much detail as possible so we can best assist you.';
+$word['tickets_id']							='Ticket ID';
+$word['first_contact']						='If this is your first time contacting us or you\'ve lost the ticket ID, please';
+$word['prov_login_details']					='To view the status of a ticket, provide us with the login details below.';
+$word['login']								='Log In';
+$word['guest_user']							='Guest User';
+$word['valid_email_and_tick']				='Valid email and ticket number required';
+$word['view_status']						='View Status';
+$word['auth_error']							='Authentication error - try again!';
+$word['invalid_login']						='Invalid login';
+$word['ticket_created']						='Support ticket request created';
+$word['sent_comments']						='If you wish to send additional comments or information regarding same issue, please follow the instructions on the email.';
+$word['support_created']					='support ticket request has been created and a representative will be getting back to you shortly if necessary.';
+$word['team_support']						='Support Team';
+$word['thank_to_contact']					='Thank you for contacting us.';
+$word['copyright']							='Copyright';
+$word['right_reserved']						='All rights reserved.';
+$word['powered_by']							='Powered by';
+$word['last_mesage']						='Last Message';
+$word['last_response']						='Last Response';
+$word['more']								='More';
+$word['post_reply']							='Post Reply';
+$word['post_internal_note']					='Post Internal Note';
+$word['dept_transfer']						='Dept. Transfer';
+$word['assign_ticket']						='Assign Ticket';
+$word['advanced']							='Advanced';
+$word['time_zone_based']					='Time is based on your time zone';
+$word['select_canned_resp']					='Select a canned response';
+$word['append']								='Append';
+$word['summary_required']					='Summary of the issue required';
+$word['marked_overdue']						='Ticket Marked Overdue';
+$word['ticket_flagged']						='Ticket flagged as overdue by the system.';
+$word['sure_delete_ticket']					='Are you sure you want to DELETE selected tickets?';
+$word['selected_open_tic']					='selected open tickets';
+$word['d_ticket_cant_rec']					='Deleted tickets CANNOT be recovered, including any associated attachments.';
+$word['ticket_searh']						='Advanced Ticket Search';
+$word['keyword']							='Keyword';
+$word['any_status']							='Any Status';
+$word['selt_close_tickets']					='selected closed tickets';
+$word['date_range']							='Date Range';
+$word['anyone']								='Anyone';
+$word['search_match']						='Search criteria matched';
+$word['view']								='view';
+$word['email_reply']						='Email Reply';
+$word['for']								='To';
+$word['reopen_on_reply']					='Reopen on Reply';
+$word['close_date']							='Close Date';
+$word['no_internal_note']					='No internal notes found.';
+$word['no_note']							='Internal Note';
+$word['ticket_state']						='Ticket State';
+$word['by']									='by';
+$word['preview_ticket']						='Preview Ticket';
+$word['note_details']						='Note details';
+$word['post_note']							='Post Note';
+$word['transfer']							='Transfer';
+$word['reply']								='Reply';
+$word['reasisgn']							='Reassign';
+$word['assign']								='Assign';
+$word['ticket_locket_by']					='Ticket is locked by';
+$word['market_overdue']						='Marked overdue';
+$word['edit_ticket']						='Edit Ticket';
+$word['thread']								='Thread';
+$word['close_on_reply']						='Close on Reply';
+$word['delete_email']						='Delete Email(s)';
+$word['key_high']							='High';
+$word['key_low']							='Low';
+$word['key_normal']							='Normal';
+$word['key_emergency']						='Emergency';
+$word['invalid_ticket_id']					='Unknown or invalid ticket ID';
+$word['cont_admin_if_error']				='Access denied. Contact admin if you believe this is in error';
+$word['cont_admin_to_acces']				='Action denied. Contact admin for access';
+$word['required_response']					='Response required';
+$word['failed_login']						='Failed login attempt (user)';
+$word['forgot_login']						='Forgot your login info? Please';
+$word['failed_staff_login']					='Failed staff login attempt';
+$word['user_and_pass_requir']				='Username and password required';
+$word['attempts']							='Attempts';
+$word['time']								='TIME';
+$word['Forgot your login info? Contact Admin.']	='Forgot your login info? Contact Admin.';
+
diff --git a/include/languages/language_control/languages_list.php b/include/languages/language_control/languages_list.php
new file mode 100644
index 00000000..f322b4ee
--- /dev/null
+++ b/include/languages/language_control/languages_list.php
@@ -0,0 +1,186 @@
+<?php
+
+$language = array(
+'abk' => 'Aṗsua byzš˚a(аҧсуа бызшәа)',
+'aar' => 'ʿAfár af',
+'afr' => 'Afrikaans',
+'aka' => 'Akan',
+'sqi' => 'Shqip / gjuha shqipe',
+'amh' => 'amarəñña(ኣማርኛ)',
+'ara' => 'العربية',
+'arg' => 'Fabla / l\'Aragonés',
+'hye' => 'Hayeren(Հայերէն) Hayeren lezou(Հայերեն լեզու)',
+'asm' => 'Asamīẏa(অসমীয়া)',
+'ava' => 'العربية',
+'aym' => 'Aymar aru',
+'aze' => 'Azərbaycan dili / Азәрбајҹан дили / آذربايجانجا ديلي',
+'bam' => 'Bamanankan',
+'bak' => 'Bašḵort tele(башҡорт теле)',
+'eus' => 'Euskara',
+'bel' => 'Bielaruskaja mova(Беларуская мова)',
+'ben' => 'Baɛṅlā(বাংলা)',
+'bos' => 'Bosanski',
+'bre' => 'Ar brezhoneg / brezhoneg',
+'bul' => 'Bãlgarski(български) bãlgarski ezik(български език)',
+'mya' => 'Bama saka(ဗမာစကား)',
+'cat' => 'Català',
+'cha' => 'Chamoru',
+'che' => 'Noxchiin mott(Нохчийн мотт)',
+'nya' => 'Chicheŵa',
+'zho' => '廣東話',
+'chv' => 'Chuvash',
+'cor' => 'Kernewek / Kernowek / Kernuak / Curnoack',
+'cos' => 'Corsu',
+'cre' => 'Nēhiyawēwin(ᓀᐦᐃᔭᐍᐏᐣ)  Nēhiyaw(ᓀᐦᐃᔭᐤ)',
+'hrv' => 'Hrvatski',
+'ces' => 'čeština / český jazyk',
+'dan' => 'Dansk',
+'div' => 'Dhivehi(ދިވެހި)',
+'nld' => 'Nederlands',
+'dzo' => 'Dzongkha(རྫོང་ཁ)',
+'eng' => 'English',
+'epo' => 'Esperanto',
+'est' => 'Eesti keel',
+'ewe' => 'Eʋegbe',
+'fao' => 'Føroyskt',
+'fij' => 'Vakaviti',
+'fin' => 'Suomi / suomen kieli',
+'fra' => 'Français',
+'ful' => 'Fulfulde',
+'glg' => 'Galego',
+'kat' => 'kʻartʻuli(ქართული) kʻartʻuli ena(ქართული ენა)',
+'deu' => 'Deutsch',
+'ell' => 'Ellēniká(ελληνικά)',
+'grn' => 'Avañe\'ẽ',
+'guj' => 'Gujarātī(ગુજરાતી)',
+'hat' => 'Kreyòl ayisyen',
+'hau' => 'ḥawsa (حَوْسَ)',
+'heb' => '(ivrit) עברית / עִבְרִית',
+'her' => 'Otjiherero',
+'hin' => 'Hindī(हिन्दी)',
+'hmo' => 'Hiri Motu',
+'hun' => 'Magyar / magyar nyelv',
+'ind' => 'Bahasa Indonesia',
+'gle' => 'Na hÉireann(Gaeilge) / An Ghaeilge',
+'ibo' => 'Igbo',
+'ipk' => 'Inupiatun',
+'ido' => 'Ido',
+'isl' => 'Íslenska',
+'ita' => 'Italiano',
+'iku' => 'Inuktitut(ᐃᓄᒃᑎᑐᑦ)',
+'jpn' => '日本語 (nihongo)',
+'jav' => 'Basa Jawa',
+'kal' => 'Kalaallisut / Kalaallit oqaasii',
+'kan' => 'ಕನ್ನಡ',
+'kau' => 'Kanuri',
+'kas' => 'कॉशुर / كٲشُر',
+'kaz' => 'Қазақ тілі / Qazaq tili / قازاق ٴتىلى',
+'khm' => 'Bhāsā khmɛ̄r(ភាសាខ្មែរ)',
+'kik' => 'Gĩkũyũ',
+'kin' => 'Ikinyarwanda',
+'kir' => 'قىرعىز (kyrgyz) قىرعىز تىلى (kyrgyz tili)',
+'kom' => 'Kоми кыв (komi kyv)',
+'kon' => 'kikongo',
+'kor' => 'Han-guk-eo(한국어 [韓國語])',
+'kur' => 'Kurdí / کوردی / к’öрди',
+'kua' => 'Kwanyama, Kuanyama',
+'lat' => 'Lingua Latina',
+'ltz' => 'Lëtzebuergesch',
+'lug' => 'LùGáànda',
+'lim' => 'Lèmburgs',
+'lin' => 'Lingála',
+'lao' => 'Pháasaa láo(ພາສາລາວ)',
+'lit' => 'Lietuvių kalba',
+'lub' => 'Luba-Katanga',
+'lav' => 'Latviešu valoda',
+'glv' => 'Gaelg/Gailck (Vanninagh) / Yn Ghaelg / Y Ghailck',
+'mkd' => 'Mакедонски (Makedonski) македонски јазик (makedonski jazik)',
+'mlg' => 'Fiteny Malagasy',
+'msa' => 'Malay',
+'mal' => 'Malayāḷam(മലയാളം)',
+'mlt' => 'Malti',
+'mri' => 'Te Reo Māori',
+'mar' => 'Marāṭhī(मराठी)',
+'mah' => 'Ri-Majōl / kajin Majōl',
+'mon' => 'Mонгол (mongol) монгол хэл (mongol hêl)',
+'nau' => 'Ekakairũ Naoero',
+'nav' => 'Diné Bizaad / Dinék\'ehjí',
+'nob' => 'Norsk',
+'nde' => 'North Ndebele',
+'nep' => 'Nēpālī(नेपाली)',
+'ndo' => 'Ndonga',
+'iii' => 'Nuosu',
+'nbl' => 'South Ndebele',
+'oci' => 'Occitan',
+'oji' => 'Anishinaabemowin(ᐊᓂᔑᓇᐯᒧᐏᐣ) / ᐅᒋᐺᒧᐎᓐ (Ojibwemowin)',
+'chu' => 'Bãlgarski(български) български език (bãlgarski ezik)',
+'orm' => 'Afaan Oromo',
+'ori' => 'ଓଡ଼ିଆ (ōṛiyā)',
+'oss' => 'Iron ævzag(ирон ӕвзаг)',
+'pan' => 'Panjābi(ਪੰਜਾਬੀ / ﺏﺎﺠﻨﭘ)',
+'pli' => 'Pāli(पालि)',
+'fas' => 'Fārsī(فارسى)',
+'pol' => 'Polski / język polski / polszczyzna',
+'pus' => 'Paṧto(پښتو)',
+'por' => 'Português',
+'que' => 'Qhichwa',
+'roh' => 'Rumantsch',
+'run' => 'íkiRǔndi',
+'ron' => 'Limba română / român',
+'rus' => 'Русский язык (Russkij jazyk)',
+'san' => 'Aaṃskṛtam(संस्कृतम्) संस्कृता भाषा (saṃskṛtā bhāṣā)',
+'srd' => 'Limba Sarda / sardu',
+'snd' => 'Sindhī(سنڌي)',
+'sme' => 'Sesotho sa Leboa',
+'smo' => 'Gagana Samoa',
+'sag' => 'Yângâ tî Sängö',
+'srp' => 'Cрпски (srpski) српски језик (srpski jezik)',
+'gla' => 'Gaeilge (na hÉireann) / An Ghaeilge',
+'sna' => 'ChiShona',
+'sin' => 'Sĩhala(සිංහල)',
+'slk' => 'Slovak',
+'slv' => 'Slovenčina',
+'som' => 'Af Soomaali',
+'sot' => 'SeSotho',
+'spa' => 'Español',
+'sun' => 'Basa Sunda',
+'swa' => 'Kiswahili',
+'ssw' => 'SiSwati',
+'swe' => 'Svenska',
+'tam' => 'Tamil(தமிழ்)',
+'tel' => 'Telugu(తెలుగు)',
+'tgk' => 'Tоҷики / toçikī / تاجيكي',
+'tha' => 'Paasaa-tai(ภาษาไทย)',
+'tir' => 'Təgərəña(ትግርኛ)',
+'bod' => 'Pö-gay(བོད་སྐད)་',
+'tuk' => 'Türkmençe(түркmенче) түркмен дили (türkmen dili)',
+'tgl' => 'Tagalog',
+'tsn' => 'Setswana',
+'ton' => 'ChiTonga',
+'tur' => 'Türkçe',
+'tso' => 'XiTsonga',
+'tat' => 'Tатарча / tatar tele / تاتارچا (tatarça)',
+'twi' => 'Twi',
+'tah' => 'Te reo tahiti / te reo Māʼohi',
+'uig' => 'Uighur, Uyghur',
+'ukr' => 'Ukrainian',
+'urd' => 'Urdu',
+'uzb' => 'Uzbek',
+'ven' => 'Yйғур /ئۇيغۇر (ujġgur / uyghur)',
+'vie' => 'Tiếng việt (㗂越)',
+'wln' => 'Walon',
+'cym' => 'Cymraeg / Y Gymraeg',
+'wol' => 'Wollof',
+'fry' => 'Frysk',
+'xho' => 'IsiXhosa',
+'yid' => 'Yidish(ײִדיש)',
+'yor' => 'Yorùbá',
+'zha' => 'Vaƅcueŋƅ / Vahcuengh',
+'zul' => 'IsiZulu',
+);
+
+
+
+
+
+
diff --git a/include/languages/language_control/languages_processor.php b/include/languages/language_control/languages_processor.php
new file mode 100644
index 00000000..19e6d5f6
--- /dev/null
+++ b/include/languages/language_control/languages_processor.php
@@ -0,0 +1,244 @@
+<?php
+
+/*******************************************************************************
+* languages_processor                                                                        *
+*                                                                              *                                                             *
+* Date:    2013-05-20                                                          *
+* Author:  Luis Alfredo Dilone                                                    *
+*******************************************************************************/
+
+
+/**
+ * Fetch a single line of a text from the language array
+ *
+ * @access  public
+ * @param   string  $line   the language line
+ * @return  string
+ */
+if (!function_exists('line')) {
+    function line($line = '')
+    {
+        $default='';
+        require(INCLUDE_DIR.'languages/default.php');
+        if($default!='')
+            require(INCLUDE_DIR.'languages/'.$default);
+        else
+            return FALSE;
+
+        $value = ($line == '' || !isset($word[$line])) ? FALSE : $word[$line];
+
+        return $value;
+    }
+}
+
+/**
+ *lang
+ *
+ * Fetches a language variable and optionally outputs a form label
+ *
+ * @access  public
+ * @param   string  the language line
+ * @param   bool  optional adding element if does not exist
+ * @return  string
+ */
+if (!function_exists('lang')) {
+
+    function lang($line, $addIfNotExists = TRUE) {
+        $line_ = line($line);        
+        return $line_ ? $line_ : ($addIfNotExists ? addLangIfNotExists($line) : '[' . $line . ']' );
+    }
+}
+
+/**
+ *addLangIfNotExists
+ *
+ * Insert the received in the parameter Key into a every language file
+ *
+ * @access  public
+ * @param   string  the language line
+ * @return  string
+ */
+if (!function_exists('addLangIfNotExists')) {
+
+    function addLangIfNotExists($key) {
+
+        $path=INCLUDE_DIR.'languages/';
+
+        $dir = @opendir($path);
+        while ($file = readdir($dir)){
+            if( $file != "." && $file != ".." && $file != "default.php"){
+                if(!is_dir($path.$file) )
+                {
+                    $humanize = $key;
+                    $string = '$word[\'' . $key . '\']' . "\t\t" . '= \'' . $humanize . '\';';
+                    $fo = fopen($path.'/'.$file, 'a');
+                    fwrite($fo, PHP_EOL.$string);
+                    fclose($fo);
+                }
+            }
+        }
+        return $key;
+    }
+}
+
+/**
+ *getAssignedLanguages
+ *
+ * Insert the received in the parameter Key into a every language file
+ *
+ * @access  public
+ * @param   string  the language line
+ * @return  string
+ */
+if (!function_exists('getAssignedLanguages')) {
+    function getAssignedLanguages()
+    {
+        require(INCLUDE_DIR.'languages/language_control/languages_list.php');
+        $path=INCLUDE_DIR.'languages/';
+        $dir = opendir($path);
+        $languagesAvailables=array();
+        while ($file = readdir($dir)){
+            if($file!='.' && $file!='..' && !is_dir($path.$file))
+            {
+                $key=explode('.',$file);
+                if($language[$key[0]] !='')
+                    $languagesAvailables[$key[0]]=$language[$key[0]];
+            }
+        }
+        return $languagesAvailables;
+    }
+}
+
+/**
+ *getAllLanguages
+ *
+ * Look for all languages in the file languages_list.php
+ *
+ * @access  public
+ * @return  array
+ */
+if (!function_exists('getAllLanguages')) {
+    function getAllLanguages()
+    {
+        require(INCLUDE_DIR.'languages/language_control/languages_list.php');
+        asort($language);
+        return $language;
+    }
+}
+
+/**
+ *getDefaultLanguage
+ *
+ * Look for a var in  the file default.php and return its value
+ *
+ * @access  public
+ * @return  string
+ */
+if (!function_exists('getDefaultLanguage')) {
+    function getDefaultLanguage($remove_ext = false)
+    {
+        $default='';
+        require(INCLUDE_DIR.'languages/default.php');
+        if($remove_ext){
+            $default = stristr($default, '.', TRUE);
+        }
+        return $default;
+    }
+}
+
+/**
+ *changeLaguage
+ *
+ * Change the var in  the file default.php
+ *
+ * @access  public
+ * @return  bool 
+ */
+if (!function_exists('changeLaguage')) {
+    function changeLaguage($language)
+    {
+        $file=INCLUDE_DIR.'languages/default.php';
+        if(file_exists($file))
+            unlink($file);
+        else
+            return FALSE;
+
+        $fo = fopen($file,'a+');
+        $string='<?php $default="'.$language.'.php" ?>';
+        fwrite($fo,$string);
+        fclose($fo);
+        return TRUE;
+    }
+}
+
+/**
+ *editLanguage
+ *
+ * Look for the information in the language file specified on the parameter
+ *
+ * @param   string  the language requiered 
+ * @access  public
+ * @return  array 
+ */
+if (!function_exists('editLanguage')) {
+    function editLanguage($language)
+    {
+        if($language!='')
+        {
+            $dataLanguage=array();
+            require(INCLUDE_DIR.'languages/'.$language.'.php');
+            foreach ($word as $key => $value) {
+                $dataLanguage[$key]= $value;
+            }
+            return $dataLanguage;
+        }
+    }
+}
+
+/**
+ *updateLanguage
+ *
+ * Create a new file with the data parameter on the file language specified on the parameter
+ *
+ * @param   string  the language it is been updated
+ * @param   array   info that the file will contain
+ * @access  public
+ * @return  bool 
+ */
+if (!function_exists('updateLanguage')) {
+    function updateLanguage($language,$data)
+    {
+        $file=INCLUDE_DIR.'languages/'.$language.'.php';
+        if(file_exists($file))
+            unlink($file);
+        else
+            return FALSE;
+
+        $fo = fopen($file, 'a+');
+        $info='<?php ';
+        foreach ($data as $key => $value) {
+            $info.=PHP_EOL.('$word[\'' . $key . '\']' . "\t\t" . '= \'' . str_replace('\'','&#39',$value) . '\';');
+        }
+
+        fwrite($fo, $info);
+        fclose($fo);
+        return TRUE;
+    }
+}
+
+/**
+ *createNewLanguage
+ *
+ * Create a new file language
+ *
+ * @param   string  the name of the file language
+ * @access  public
+ * @return  bool 
+ */
+if (!function_exists('createNewLanguage')) {
+    function createNewLanguage($language)
+    {
+        return copy(INCLUDE_DIR.'languages/eng.php',INCLUDE_DIR.'languages/'.$language.'.php');
+
+    }
+}
diff --git a/include/languages/spa.php b/include/languages/spa.php
new file mode 100644
index 00000000..353c2fd6
--- /dev/null
+++ b/include/languages/spa.php
@@ -0,0 +1,1915 @@
+<?php 
+$word['alert_and_notice']		= 'Alertas y notificaciones';
+$word['sent_to_staff']		= 'Enviado al usuario en &#34eventos&#34 de tiques';
+$word['alert_on_ticket']		= 'Alertas y avisos enviados al usuario en &#34eventos&#34 de tiques';
+$word['new_ticket_alert']		= 'Nueva alerta de tique';
+$word['alert_new_ticket']		= 'Alerta enviada en nuevos tiques';
+$word['alert_sent_out']		= 'Alerta enviada';
+$word['status']		= 'Estatus';
+$word['enable']		= 'Habilitar';
+$word['disabled']		= 'Deshabilitado';
+$word['disable']		= 'Deshabilitar';
+$word['admin_email']		= 'Administrar Correo';
+$word['depart_manager']		= 'Director de departamento';
+$word['depart_members']		= 'Miembros del departamento';
+$word['new_message_alert']		= 'Nuevo mensaje de alerta';
+$word['ticket_message']		= 'Alerta enviada cuando un mensaje, desde el usuario, es abierto a un tique existente';
+$word['last_respondent']		= 'último encuestado';
+$word['assigned_staff']		= 'Personal Asignado';
+$word['spammy']		= 'correo masivo';
+$word['alert_internal_note']		= 'Alerta de nueva nota interna';
+$word['internal_note_post']		= 'Alerta enviada cuando se publique una nueva nota interna';
+$word['ticket_assig_alert']		= 'Alerta en asignación de entradas';
+$word['staff_ticket_assig']		= 'Alerta enviada al personal en la asignación de tiques';
+$word['team_lead']		= 'Jefe del equipo';
+$word['ticket_transfer']		= 'Alerta transferencia de tique';
+$word['alert_on_target_dep']		= 'Alerta enviada al equipo del departamento etiquetado en la transferencia de tique';
+$word['team']		= 'Equipo';
+$word['teams']		= 'Equipos';
+$word['team_assigment']		= 'En la asignación del equipo';
+$word['overdue_ticket']		= 'Alerta tique vencido';
+$word['ticket_bec_overdue']		= 'Alerta enviada cuando se atrasa un tique - el administrador recibe una alerta por defecto';
+$word['system_alerts']		= 'Alertas del Sistema';
+$word['error_by_default']		= 'Habilitado por defecto. Los errores se envían al sistema de correo electrónico de administración';
+$word['system_errors']		= 'Errores del Sistema';
+$word['sql_errors']		= 'Errores SQL';
+$word['excess_login_att']		= 'Intentos de inicio de sesión excesivo';
+$word['save_changes']		= 'Guardar Cambios';
+$word['save']		= 'Guardar';
+$word['reset_changes']		= 'Deshacer Cambios';
+$word['default_language']		= 'Lenguage por defecto';
+$word['pwd_reset_policy']		= 'Políticas para reestablecer contraseña';
+$word['Dashboard']		= 'Panel de control';
+$word['tickets']		= 'Tiques';
+$word['Knowledgebase']		= 'Base de conoc.';
+$word['ticket_assigned']		= 'Mis tiques (asignados)';
+$word['new_ticket']		= 'Nuevo tique';
+$word['staff_directory']		= 'Directorio de personal';
+$word['my_profile']		= 'Mi Perfil';
+$word['categories']		= 'Categorías';
+$word['not_responses']		= 'Respuestas almacenadas';
+$word['settings']		= 'Configuraciones';
+$word['staff_dashboard']		= 'Panel de control de personal';
+$word['ticket_queue']		= 'tique Queue';
+$word['admin_dashboard']		= 'Administrar panel de control';
+$word['manage']		= 'Administrar';
+$word['manage_options']		= 'Administrar opciones';
+$word['emails']		= 'Correos';
+$word['manage_staff']		= 'Administrar personal';
+$word['languages']		= 'Lenguajes';
+$word['manage_language']		= 'Administrar lenguajes';
+$word['system_and_pref']		= 'Preferencias del sistema';
+$word['autoresponder']		= 'Respuesta Automática';
+$word['alerts_and_not']		= 'Alertas & Notificaciones';
+$word['help_topics']		= 'Temas de ayuda';
+$word['tickets_filters']		= 'Filtro de tiques';
+$word['sla_plans']		= 'planes SLA';
+$word['apy_keys']		= 'Claves API';
+$word['banlist']		= 'Lista prohibida';
+$word['banned_emails']		= 'Direcciones de correo prohibidas';
+$word['templates']		= 'Plantillas';
+$word['diagnostic']		= 'Diagnóstico';
+$word['email_diagnostic']		= 'Diagnóstico de correo';
+$word['staff_and_member']		= 'Miembros del equipo';
+$word['groups']		= 'Grupos';
+$word['system_logs']		= 'Registros del sistema';
+$word['faqs']		= 'Preguntas frecuentes';
+$word['and_options']		= 'y Opciones';
+$word['email_settings']		= 'Configuraciones de correo';
+$word['ovw_email_dep_lev']		= 'Tenga en cuenta que algunos de los ajustes globales se puede sobrescribir en el nivel departamento / Correo';
+$word['system_email']		= 'Correo por defecto del sistema';
+$word['alert_email']		= 'Alerta de Correo por Defecto';
+$word['select_one']		= 'Seleccione una';
+$word['def_sys_email']		= 'Utilice el correo electrónico predeterminado del sistema(arriba)';
+$word['admin_email_adress']		= 'Administrar direcciones de correo';
+$word['sys_adm_email']		= 'Sistema administador de correos';
+$word['incoming_emails']		= 'Correos entrantes';
+$word['mail_fetcher']		= 'Para que el buscador de correos(sondeo) trabaje debe establecer un trabajo externo en cron o habilitar el sondeo auto-cron';
+$word['email_polling']		= 'Sondeo de Correo';
+$word['pop_imap_polling']		= 'Habilitar sondeo POP/IMAP';
+$word['auto_cron']		= 'Cron automático';
+$word['poll_staff_activ']		= 'Sondeo basado en las actividades del personal - NO recomendado';
+$word['strip_reply']		= 'Strip Quoted Reply';
+$word['separator_tag']		= 'Depende de la etiqueta de separación establecida debajo';
+$word['reply_sep_tag']		= 'Etiqueta de separación';
+$word['outgoing_emails']		= 'Correos salientes';
+$word['def_outgoing_emails']		= 'Correos salientes por defecto';
+$word['email_applies']		= 'Email por defecto sólo aplica para correos salientes sin configuración SMTP';
+$word['default']		= 'Por defecto';
+$word['use_php_mail_f']		= 'Ninguno: Use  la función PHP para correos';
+$word['system_settings']		= 'Configuraciones del sistema';
+$word['global']		= 'Global';
+$word['ticket_set']		= 'Configuraciones de tique';
+$word['global_setting']		= 'Configuraciones Globales';
+$word['ticket_settings']		= 'Configuraciones globales de tique y opciones';
+$word['knowl_settings']		= 'Configuraciones de base de conocimiento';
+$word['Auto_res_Settings']		= 'Configuraciones de respuesta automática';
+$word['nottice_settings']		= 'Configuraciones de alertas y notificaciones';
+$word['success_update']		= 'actualizado exitosamente';
+$word['error_update_set']		= 'No se pueden actualizar las configuraciones - corrija los errores de abajo e inténtelo de nuevo';
+$word['global_settings']		= 'Configuración global - puede ser desactivada en el nivel de departamento o correo';
+$word['check_status_ticket']		= 'La respuesta automática incluye el ID del tique requerido para verificar el estatus del tique';
+$word['new_ticket_staff']		= 'Nueno tique por el personal';
+$word['ticket_behalf_user']		= 'Aviso enviado cuando el personal crea un tique a nombre del usuario';
+$word['staff_can_owrite']		= 'El personal lo puede sobreescribir';
+$word['append_ticket']		= 'Aviso de confirmación enviado cuando un mensaje nuevo es abierto a un tique existente';
+$word['overlimit_notice']		= 'Aviso por sobregiro';
+$word['ticket_denied']		= 'Aviso de tique denegado enviado al usuario en la violación de los límites. El administrador recibe una alerta de tolos los accesos denegados por defecto';
+$word['and_preferences']		= '& Preferencias';
+$word['online']		= 'En línea';
+$word['Offline']		= 'Desconectado';
+$word['helped_url']		= 'URL de servicio de ayuda';
+$word['access_denied']		= 'Acceso denegado';
+$word['knowledge_settings']		= 'Configuraciones de base de conocimiento';
+$word['knowledge_set_opt']		= 'Configuraciones y opciones de base de conocimiento';
+$word['disabling_knowledge']		= 'Al deshabilitar la base de conocimiento se deshabilitar&aacute; la interfaz del cliente';
+$word['knowledge_status']		= 'Estatus de base de conocimiento.';
+$word['knowledge_base']		= 'Base de conocimiento';
+$word['canned_responses']		= 'Respuestas almacenadas';
+$word['canned_response']		= 'Respuesta almacenada';
+$word['ticket_reply']		= 'Disponible en las respuesta de tiques';
+$word['secuencial']		= 'Secuencial';
+$word['random']		= 'Aleatorio';
+$word['highly_recom']		= 'muy recomendable';
+$word['none']		= 'Ninguno';
+$word['tickets_ids']		= 'IDs de tiques';
+$word['default_priority']		= 'Prioridad por defecto';
+$word['maximum']		= 'Máximo';
+$word['maximum_open_tick']		= 'Máximo de tiques abiertos';
+$word['open']		= 'Abierto';
+$word['per_email']		= 'por correo/usuario';
+$word['flood_control']		= 'Ayuda con los spam y controla el flujo de correos - introduzca 0 para no limitar';
+$word['ticket_time_lock']		= 'Tiempo de auto-bloqueo de tique';
+$word['minutes_to_lock']		= 'Minutos para bloquear un tique en actividad - introduzca 0 para desactivar el desbloqueo';
+$word['ticket_priority']		= 'Priorizar tiques en la web';
+$word['ollow_ovw_prior']		= 'Permitir al usuario sobreescribir/establecer prioridad';
+$word['e_ticket_priority']		= 'Prioridad de tiques enviados por correo';
+$word['mail_priority']		= 'Utilizar prioridad de correo cuando esté disponible';
+$word['related_tickets']		= 'Mostrar Entradas relacionadas';
+$word['tickets_on_user']		= 'Motrar todos los tiques relacionados con el usuario logueado - de otro modo el acceso está restringido a una sola vista por acceso';
+$word['notes_inline']		= 'Mostrar notas en línea';
+$word['s_intenal_notes']		= 'Mostrar notas internas en línea';
+$word['click_url']		= 'URLs clicqueables';
+$word['convert_url']		= 'Convertir URLs en hilo de tique para hacer clic en enlaces';
+$word['human_verif']		= 'Verificación humana';
+$word['enable_captcha']		= 'Habilitar CAPTCHA en nuevos tiques Web';
+$word['require_dglib']		= 'GDLib requeridas';
+$word['ropen_ticket']		= 'Tiques reabiertos';
+$word['auto_ropen_ticket']		= 'Auto asignar los tiques reabiertos al último responsable disponible';
+$word['assigned_tickets']		= 'Tiques Asignados';
+$word['assigned_tickets_oq']		= 'Mostrar tiques asignados en cola abierta';
+$word['answered_tickets']		= 'Tiques Contestados';
+$word['s_answered_tickets']		= 'Mostrar tiques en cola que se han contestado';
+$word['ticket_activity']		= 'Registro de actividad de tiques';
+$word['ticket_act_as_in']		= 'Registrar la actividad de los tickets como notas internas';
+$word['staff_identity']		= 'Enmascarar Identidad del Personal';
+$word['hide_name_respons']		= 'Ocultar nombre de personal en respuestas';
+$word['attachments']		= 'Anexos';
+$word['allow_attachments']		= 'Permitir anexos';
+$word['upload_apply_ticket']		= 'La configuración del tamaño y la cantidad maxima de cargas aplica principalmente a tiques en la web';
+$word['api_attachment']		= 'Enviado por correo/API Adjuntos';
+$word['accept']		= 'Aceptar';
+$word['web_attachment']		= 'en linea/Adjuntos en la web';
+$word['allow_web_upload']		= 'Permitir subir a la web';
+$word['limit_authenticate']		= 'Limitar a sólo a los usuarios autenticados';
+$word['u_log_to_upload']		= 'El usuario debe iniciar sesión para subir archivos';
+$word['max_file_upload']		= 'Max. archivos subidos por el usuario';
+$word['u_upload_simult']		= 'Número de archivos que el usuario está autorizado a cargar simultáneamente';
+$word['max_sfile_upload']		= 'Max. archivos subidos por el personal';
+$word['s_upload_simult']		= 'Número de archivos que el personal está autorizado a cargar simultáneamente';
+$word['in_bytes']		= 'en bytes';
+$word['ticket_response_file']		= 'Archivos de respuesta de tique';
+$word['e_attachment_to_user']		= 'Enviar archivos adjuntos al usuario';
+$word['file_types_accept']		= 'Tipos de archivos aceptados';
+$word['limit_file_user_subm']		= 'Limitar los tipos de archivos que los usuarios pueden subir';
+$word['file_size']		= 'Tamaño de Archivo';
+$word['system_max']		= 'Máximo en el sistema';
+$word['allow_extensions']		= 'Introduzca las extensiones de archivo permitidas separadas por una coma. v.g.. doc,. pdf. Para aceptar todos los archivos introducir el comodín';
+$word['e_e_not_recommended']		= 'i.e dotStar (NO Recomendado)';
+$word['general_settings']		= 'Configuraciones Generales';
+$word['Offline_mode']		= 'El modo sin conexión desactiva la interfaz de cliente y sólo permiten a los administradores iniciar sesión en el panel de control personal';
+$word['helpdesk_status']		= 'Estatus de servicio de ayuda';
+$word['active']		= 'Activo';
+$word['helpdesk_title']		= 'Nombre de servicio de ayuda';
+$word['default_department']		= 'Departamento por defecto';
+$word['email_template']		= 'Plantillas de Correo por defecto';
+$word['default_template']		= 'Seleccione plantilla predeterminada';
+$word['default_page_site']		= 'Tamaño de página por defecto';
+$word['default_log_level']		= 'Nivel de registro predeterminado';
+$word['disable_logger']		= 'Ninguno (Desactivar Logger)';
+$word['debug']		= 'DEPURAR';
+$word['debug_logs']		= 'Registros depurados';
+$word['warn']		= 'ADVERTENCIA';
+$word['error']		= 'ERROR';
+$word['purge_logs']		= 'Registro de Limpieza';
+$word['never_purge_logs']		= 'Nunca limpiar registros';
+$word['staff_sesion_to_ip']		= 'Asignar IP a la sesión del personal';
+$word['staff_ses_to_orig_ip']		= 'Asignar una sesión de personal para originar direcciones de IP al iniciar sesión';
+$word['excessive_logs']		= 'Inicios de sesión de personal excedido';
+$word['fail_login_attempt']		= 'intento(s) de acceso fallido antes de';
+$word['minute_lock_out']		= 'bloqueo de minutos aplica';
+$word['staff_sesion_tout']		= 'Sesión Inactiva del personal';
+$word['maximun_idle_time']		= 'Tiempo ocioso máximo antes de que un personal inicie sesión de nuevo(introduzca 0 para deshabilitar)';
+$word['cli_exces_logins']		= 'Inicios de sesión excedido por el cliente';
+$word['cli_sesion_timeout']		= 'Sesión Inactiva del cliente';
+$word['max_idle_time_cli']		= 'Tiempo ocioso máximo antes de que un cliente inicie sesión de nuevo(introduzca 0 para deshabilitar)';
+$word['date_and_options']		= 'Opciones de Fecha y Hora';
+$word['refer_to']		= 'Por favor refiera a';
+$word['php_manual']		= 'Manual de PHP';
+$word['support_paramet']		= 'para parámetros soportados';
+$word['time_format']		= 'Formato de Fecha & Tiempo';
+$word['default_time_zone']		= 'Zona horaria predeterminada';
+$word['daylight_saving']		= 'Horario de verano';
+$word['observ_dayl_saving']		= 'Observar Horarios de verano';
+$word['date_format']		= 'Formato de Fecha';
+$word['day']		= 'Día';
+$word['invalid_dep_id']		= 'ID de Departamento inválido o desconocido';
+$word['invalid_dep']		= 'Departamento inválido o desconocido';
+$word['dep_update_success']		= 'El Departamento fue actualizado exitosamente';
+$word['error_upd_departm']		= 'Error actualizando Departamento. Inténtelo de nuevo';
+$word['added_succesfully']		= 'agregado exitosamente';
+$word['correct_errors']		= 'Corrija cualquier error debajo y vuelva a intentarlo.';
+$word['unable_add_departm']		= 'No se puede crear departamento';
+$word['at_least_one']		= 'Debe seleccionar al menos un';
+$word['department']		= 'Departamento';
+$word['cant_disab_departm']		= ' No puede deshabilitar/borrar el departamento por defecto. Quite el departamento por defecto e inténtelo de nuevo';
+$word['public_departm']		= 'Hacer públicos los departamentos seleccionados';
+$word['private_departm']		= 'Hacer privados los departamentos seleccionados';
+$word['error_public_departm']		= 'Los departamentos seleccionados no se han podido hacer públicos';
+$word['error_priv_departm']		= 'No se ha podido hacer los departamentos seleccionados como privados. Es posible que ya sean privados';
+$word['cant_delete_departm']		= 'Departamentos con personal no se pueden eliminar. Mueva el personal primero';
+$word['delete_dep_succes']		= 'Los Deparatamentos seleccionados han sido borrados exitosamente';
+$word['departm_deleted']		= 'Se han borrado los siguientes departamentos';
+$word['error_delete_departm']		= 'No se pueden eliminar los departamentos seleccionados';
+$word['unknown_action']		= 'Acción desconocida - obtener ayuda técnica';
+$word['unknown_action_only']		= 'Acción desconocida';
+$word['unknown_command']		= 'Desconocida acción/comando';
+$word['update_departm']		= 'Actualizar departamento';
+$word['add_new_departm']		= 'Crear Nuevo Departamento';
+$word['create_dep']		= 'Crear Dept';
+$word['departm_info']		= 'Información del Departamento';
+$word['name']		= 'Nombre';
+$word['type']		= 'Tipo';
+$word['email']		= 'Correo';
+$word['select_dep_email']		= 'Seleccione el correo del departamento';
+$word['template']		= 'Plantilla';
+$word['system_default']		= 'Por defecto en el sistema';
+$word['sla']		= 'SLA';
+$word['depatment_manager']		= 'Seleccionar  Director del Departamento(Opcional)';
+$word['group_membership']		= 'Membrecía de grupo';
+$word['extend_membership']		= 'Extender membresía a grupos con acceso';
+$word['alert_notice_group']		= 'Alertas y notificaciones incluirán grupos';
+$word['auto_resp_settings']		= 'Configuración de respuestas automáticas';
+$word['override_uuto_resp']		= 'Sobrescribir la configuración global de respuesta automática de billetes encaminados al Departamento';
+$word['ticket_auto_resp_dep']		= 'nuevo tique derespuesta automática para este departamento';
+$word['new_message']		= 'Nuevo Mensaje';
+$word['new_message_auto_re']		= 'Nuevo mensaje de respuesta automática para este departamento';
+$word['auto_resp_email']		= 'Respuesta automática de Correos Electrónicos';
+$word['department_access']		= 'Departmento de Acceso';
+$word['group_allow_access_d']		= 'Examina todos los grupos permitidos en acceder a este departamento';
+$word['department_signat']		= 'Firma de Departamento';
+$word['opt_sig_out_email']		= 'Firma opcional utilizada en los correos electrónicos salientes';
+$word['signature_available']		= 'Firma está disponible como una opción, para los servicios públicos, en respuesta de tique';
+$word['reset']		= 'Reestablecer';
+$word['cancel']		= 'Cancelar';
+$word['indep_access_departm']		= 'Director de departamento y los miembros principales tendrán siempre acceso independiente de la selección o la asignación a los grupos';
+$word['public']		= 'Público';
+$word['private']		= 'Privado';
+$word['publics']		= 'Públicos';
+$word['privates']		= 'Privados';
+$word['internal']		= 'Interno';
+$word['user_group']		= 'Grupos de Usuarios';
+$word['add_new_group']		= 'Agregar nuevo grupo';
+$word['members']		= 'Miembros';
+$word['departments']		= 'Departamentos';
+$word['created_on']		= 'Creado en';
+$word['created']		= 'Creado';
+$word['last_update']		= 'Última actualización';
+$word['all']		= 'Todo';
+$word['toggle']		= 'Alternar';
+$word['please_confirm']		= 'Por favor, confirme';
+$word['create_group']		= 'Crear grupo';
+$word['sure_you_want_to']		= 'Está seguro de que desea';
+$word['selected_groups']		= 'grupos seleccionados';
+$word['delete']		= 'Borrar';
+$word['sure_to_delete']		= 'Está seguro de que desea ELIMINAR';
+$word['d_group_cant_recov']		= 'Los grupos borrados no se pueden recuperar y podrían afectar el acceso del personal';
+$word['confirm_to_continue']		= 'Por favor confirme para continuar.';
+$word['no_cancel']		= 'No, Cancelar';
+$word['yes_doit']		= 'Sí, hazlo';
+$word['select']		= 'Seleccionar';
+$word['unknow_group']		= 'Grupo desconocido o no válido';
+$word['id']		= 'ID';
+$word['group_update_success']		= 'Grupo actualizado exitosamente';
+$word['unable_update_group']		= 'No se puede actualizar grupo';
+$word['unable_add_group']		= 'No se puede agregar el grupo';
+$word['select_at_least_group']		= 'Debe seleccionar por lo menos un grupo';
+$word['cant_edit_group']		= 'Como administrador, no se puede desactivar / eliminar un grupo al que pertenece - es posible que bloquee todos los administradores';
+$word['groups_activated']		= 'Los grupos seleccionados han sido activados';
+$word['of']		= 'de';
+$word['group_disabled']		= 'Los grupos seleccionados han sido desactivados';
+$word['unable_disable_group']		= 'No se puede desactivar los grupos seleccionados';
+$word['group_delete_success']		= 'Los grupos seleccionados han sido borrados exitosamente';
+$word['group_deleted']		= 'Los grupos seleccionados han sido borrados';
+$word['unable_delete_group']		= 'No se puede borrar los grupos seleccionados';
+$word['group_info']		= 'Información del Grupo';
+$word['limit_staff_memb_acc']		= 'Los grupos deshabilitados limitan el acceso a los miembros del personal. Los administradores están exentos';
+$word['ability_open_ticket']		= 'Posibilidad de editar  tiques';
+$word['group_permissions']		= 'Permisos de grupo';
+$word['applies_to_group_memb']		= 'Se aplica a todos los miembros del grupo';
+$word['can_ban_emails']		= 'Poder prohibir Emails';
+$word['can_assign_ticket']		= 'Poder asignar entradas';
+$word['can_create_tickets']		= 'Poder crear tiques';
+$word['can_edit_tickets']		= 'Poder editar tiques';
+$word['can_post_reply']		= 'Poder publicar respuesta';
+$word['can_close_tickets']		= 'Poder cerrar tiques';
+$word['can_transfer_tickets']		= 'Poder transferir tiques';
+$word['can_delete_tickets']		= 'Poder borrar tiques';
+$word['can_manage_premade']		= 'Poder administrar Premade';
+$word['can_manage_faq']		= 'Poder administrar PF';
+$word['can_view_staff']		= 'Poder ver las estadísticas del personal';
+$word['yes']		= 'Si';
+$word['no']		= 'No';
+$word['ability_post_ticket']		= 'Capacidad para enviar respuesta a un tique';
+$word['ability_close_ticket']		= 'Capacidad para cerrar tiques. El persona puede todavía enviar una respuesta';
+$word['ability_assign_ticket']		= 'Capacidad de asignar tiques  a miembros';
+$word['ability_transf_ticket']		= 'Capacidad para transferir tiques entre departamentos';
+$word['ability_delete_ticket']		= 'Capacidad de borrar tiques';
+$word['cant_recover_d_ticket']		= 'Tiques borrados no se pueden recuperar';
+$word['ability_add_email']		= 'Capacidad para agregar/eliminar correos desde la lista prohibida a través de la interfaz de tiques';
+$word['attach_not_apply']		= 'Capacidad para agregar/actualizar/deshabilitar/borrar respuestas almacenadas y archivos adjuntos';
+$word['ability_knowledgbase']		= 'Poder agregar/actualizar/deshabilitar/borrar categorías de base de conocimiento y PFs';
+$word['ability_view_stats']		= 'Capacidad para ver las estadísticas de otros miembros del personal en los departamentos autorizados';
+$word['check_departm']		= 'Revisar que en todos los departamentos los miembros del grupo tienen acceso';
+$word['select_all']		= 'Seleccionar todo';
+$word['admin_notes']		= 'Administrar Notas';
+$word['internal_notes_view']		= 'Notas internas visibles por todos los administradores.';
+$word['invalid_team_id']		= 'ID del equipo desconocido o inválido';
+$word['invalid_team']		= 'Equipo desconocido o no válido.';
+$word['team_update_success']		= 'Equipo actualizado exitosamente';
+$word['unable_update_team']		= 'No se puede actualizar el equipo. Corrija cualquier error debajo y vuelva a intentarlo!';
+$word['unable_add_team']		= 'No se puede crear el equipo.';
+$word['select_one_team']		= 'Debe seleccionar al menos un equipo.';
+$word['team_activated']		= 'Los equipos seleccionados han sido activados';
+$word['unable_activate_team']		= 'No se pueden activar los equipos seleccionados';
+$word['teams_disabled']		= 'Los equipos seleccionados han sido sehabilitados';
+$word['not_desable_teams']		= 'No se puede deshabilitar los equipos seleccionados';
+$word['team_deleted_success']		= 'Los equipos seleccionados han sido borrados exitosamente';
+$word['team_deleted']		= 'Los equipos seleccionados han sido borrados';
+$word['unable_delete_team']		= 'No se pueden borrar los equipos seleccionados';
+$word['update_team']		= 'Actualizar equipo';
+$word['create_team']		= 'Crear equipo';
+$word['add_new_team']		= 'Agregar nuevo equipo';
+$word['team_information']		= 'Información del equipo';
+$word['disable_team']		= 'Los equipos deshabilitados no podrán asignar tiques o alertas.';
+$word['select_team_lead']		= 'Seleccione Jefe del equipo (Opcional)';
+$word['assignment_alerts']		= 'Alertas de asignación';
+$word['assig_alerts_team']		= 'alertas de asignación para este equipo';
+$word['overwr_global_setting']		= 'sobrescribir la configuración global.';
+$word['team_members']		= 'Miembros del Equipo';
+$word['additional_member']		= 'Para agregar miembros adicionales vaya al perfil del miembro deseado';
+$word['no_team_found']		= 'No se ha encontrado ningún equipo!';
+$word['team_name']		= 'Nombre del Equipo';
+$word['selected_teams']		= 'equipos seleccionados';
+$word['sure_delete_teams']		= 'Seguro que desea borrar los equipos seleccionados';
+$word['d_team_cant_recov']		= 'Los equipos borrados no pueden ser recuperados.';
+$word['no_departm_found']		= 'No se encontraron departamentos';
+$word['showing']		= 'Mostrando';
+$word['users']		= 'Usuarios';
+$word['email_address']		= 'Correo';
+$word['dept_manager']		= 'Director del Dept.';
+$word['make_public']		= 'Hacer pública';
+$word['make_private']		= 'Hacer privado';
+$word['delete_dept']		= 'Borrar Dept.';
+$word['make_departments']		= 'Hacer departamentos seleccionados';
+$word['sure_delete_dept']		= 'Está seguro de que desea ELIMINAR los departamentos seleccionados?';
+$word['d_dept_cant_recov']		= 'Departamentos eliminados no se pueden recuperar.';
+$word['internal_error']		= 'Error Interno';
+$word['first_name_requir']		= 'Nombre Requerido';
+$word['key_required']		= 'Clave requerida';
+$word['desc_key']		= 'Descripción de la clave';
+$word['last_name_requir']		= 'Apellido requerido';
+$word['valid_email_requir']		= 'Dirección de correo válida.';
+$word['already_in_use']		= 'Ya en su uso como sistema de correo electrónico';
+$word['email_use_by_staff']		= 'Correo ya en uso por otro miembro del personal';
+$word['valid_number_requir']		= 'Número válido requerido.';
+$word['new_pass_required']		= 'Nueva contraseña requerida';
+$word['most_have_six_char']		= 'Debe tener como mínimo 6 caracteres';
+$word['pass_not_match']		= 'Contraseña no Coincide';
+$word['current_pass_reqir']		= 'se requiere la contraseña actual';
+$word['invalid_current_pass']		= 'Contraseña  actual no válida!';
+$word['pass_different']		= 'La nueva contraseña debe ser diferente de la contraseña actual!';
+$word['time_zone_requir']		= 'zona horaria requerida';
+$word['dont_have_signature']		= 'Usted no tiene una firma';
+$word['user_name_required']		= 'Nombre de usuario requerido';
+$word['Username_in_use']		= 'Nombre de usuario ya está en uso';
+$word['system_email_in_use']		= 'Sistema de correo ya en uso';
+$word['temp_pass_requir']		= 'Contraseña temporal requerida';
+$word['required']		= 'Requerido';
+$word['department_requir']		= 'Departamento requerido';
+$word['group_required']		= 'Grupo requerido';
+$word['unable_update_user']		= 'No se puede actualizar el usuario. Se produjo un error interno';
+$word['unable_create_user']		= 'No se puede crear el usuario. Se produjo un error interno';
+$word['fatal_error']		= 'Fatal error ... obtener asistencia técnica';
+$word['unknow_staff_id']		= 'Id del personal Desconocido o inválido.';
+$word['unknow_staff']		= 'Personal Desconocido o no válido.';
+$word['staff_update_success']		= 'El personal ha sido actualizado correctamente';
+$word['unable_update_staff']		= 'No se puede actualizar el personal. Corrija cualquier error debajo y vuelve a intentarlo!';
+$word['unable_add_staff']		= 'No se puede agregar personal. Corrija cualquier error debjao y vuelva a intentarlo.';
+$word['one_staff_member']		= 'Debe seleccionar al menos un miembro del personal.';
+$word['disable_only_admin']		= 'No se puede desactivar / eliminar usted mismo - usted podría ser la única administración!';
+$word['staff_activated']		= 'El personal seleccionado ha sido activado';
+$word['unable_activ_staff']		= 'No se puede activar el personal seleccionado';
+$word['disable_staff']		= 'Personal seleccionado ha sido desactivado';
+$word['unable_disable_staff']		= 'No es posible desactivar el personal seleccionado';
+$word['staff_deleted']		= 'El personal seleccionado ha sido eliminado exitosamente';
+$word['staff_deleted_only']		= 'El personal seleccionado ha sido eliminado';
+$word['unable_delete_staff']		= 'No se puede eliminar el personal seleccionado.';
+$word['reset_pass_enter']		= 'Para restablecer la contraseña, introduzca una nueva abajo';
+$word['add_staff']		= 'Agregar Personal';
+$word['update_staff']		= 'Actualizar Personal';
+$word['add_new_staff']		= 'Crear Nuevo Personal';
+$word['staff_account']		= 'Cuenta de Personal';
+$word['user_information']		= 'Información del usuario';
+$word['username']		= 'Nombre de Usuario';
+$word['first_name']		= 'Nombre';
+$word['last_name']		= 'Apellido';
+$word['phone_number']		= 'Número Telefónico';
+$word['mobile_number']		= 'Número de Celular';
+$word['account_pass']		= 'Contraseña de la cuenta';
+$word['password']		= 'Contraseña';
+$word['confirm_pass']		= 'Confirmar Contraseña';
+$word['forced_pass_change']		= 'Cambio de contraseña forzado';
+$word['force']		= 'Forzar';
+$word['pass_chang_next_log']		= 'Cambio de contraseña en el siguiente inicio de sesión.';
+$word['staff_signature']		= 'Firma del Personal';
+$word['signature_on_ticket']		= 'Firma está disponible como una opción.';
+$word['account_status']		= 'Estado & configuración de cuenta';
+$word['dep_acces_permission']		= 'Departmento y grupo asignado para el control de los permisos de acceso.';
+$word['account_type']		= 'Tipo de Cuenta';
+$word['staff']		= 'Personal';
+$word['staff_time_zone']		= 'Zona horaria del personal';
+$word['account_status_only']		= 'Estado de la Cuenta';
+$word['locked']		= 'bloqueado';
+$word['assigned_group']		= 'Grupo Asignado';
+$word['primary_department']		= 'Departamento Principal';
+$word['select_department']		= 'Seleccione Departamento';
+$word['select_time_zone']		= 'Seleccione la zona horaria';
+$word['current_time']		= 'Hora actual';
+$word['limit_access']		= 'Acceso Limitado';
+$word['limit_tick_assig']		= 'Limitar el acceso de tiques SOLO a los tiques asignados.';
+$word['direct_listing']		= 'Listado de Directorio';
+$word['user_on_staffd']		= 'Mostrar al usuario en el directorio de personal';
+$word['vacation_mode']		= 'Modo de vacaciones';
+$word['staff_vacati_mode']		= 'Personal en modo de vacaciones.';
+$word['no_ticket_assign']		= 'No hay alertas o tiques asignados.';
+$word['assigned_teams']		= 'Equipos Asignados';
+$word['ticket_regardless']		= 'El personal tendrá acceso a los tiques asignados a un equipo al que pertenecen, independientemente del departamento del tique.';
+$word['select_group']		= 'Seleccione Grupo';
+$word['staff_members']		= 'Miembros del personal';
+$word['all_department']		= 'Todos los departamentos';
+$word['all_groups']		= 'Todos los grupos';
+$word['all_teams']		= 'Todos los equipos';
+$word['no_staff_found']		= 'Ningún personal encontrado';
+$word['not_staff_members']		= 'Miembros del personal no enconatrado!';
+$word['group']		= 'Grupo';
+$word['last_login']		= 'Último acceso';
+$word['lock']		= 'bloquear';
+$word['unlock_staff']		= '(desbloquear) el personal seleccionado?';
+$word['lock_staff']		= '(bloquear) el personal seleccionado?';
+$word['lock_staff_dont_log']		= 'Personal bloqueado no podrá iniciar sesión en el panel de control de personal.';
+$word['sure_delete_staff']		= 'Está seguro de que desea eliminar el personal seleccionado?';
+$word['d_staff_cant_recov']		= 'Personal eliminado no se pueden recuperar.';
+$word['unknow_email_id']		= 'ID de Correo desconocido o inválido.';
+$word['unknow_email']		= 'Correo desconocido o inválido.';
+$word['email_upd_success']		= 'Email actualizado correctamente';
+$word['errror_upd_email']		= 'Error al actualizar el correo electrónico. Inténtelo de nuevo!';
+$word['email_added_success']		= 'Correo electrónico agregado correctamente';
+$word['unable_add_email']		= 'No se ha podido crear el correo. Corrija los errores de abajo e inténtelo de nuevo.';
+$word['select_one_email']		= 'Debe seleccionar al menos una dirección de correo electrónico';
+$word['email_use_by_dep']		= 'Uno o varios de los mensajes de correo electrónico seleccionados está siendo utilizado por un departamento. Retire asociación primero!';
+$word['emails_deleted']		= 'Los correos seleccionados han sido borrados exitosamente';
+$word['selected_emails']		= 'Los correo seleccionados han sido borrados';
+$word['unable_delete_email']		= 'No se puede eliminar mensajes seleccionados';
+$word['enter_new_passs']		= 'Para cambiar la contraseña, introduzca una nueva contraseña arriba.';
+$word['add_new_email']		= 'Agregar nuevo correo';
+$word['submit']		= 'Enviar';
+$word['email_info']		= 'Información de correo';
+$word['login_details']		= 'Los datos de acceso son opcionales, pero se requiere cuando IMAP / POP o SMTP están habilitados.';
+$word['email_name']		= 'Nombre de Correo';
+$word['login_username']		= 'Nombre de Usuario de Sesión';
+$word['login_pass']		= 'Contraseña de Sesión';
+$word['mail_account']		= 'Cuenta de correo';
+$word['email_account']		= 'cuenta de correo';
+$word['smtp_host']		= 'SMTP Host';
+$word['smtp_port']		= 'Puerto SMTP';
+$word['host']		= 'Host';
+$word['port']		= 'Puerto';
+$word['protocol']		= 'Protocolo';
+$word['encryption']		= 'Encriptación';
+$word['fetch_frecuency']		= 'Frecuencia de búsqueda';
+$word['fetch_inc_email']		= 'Ajuste opcional para traer mensajes de correo electrónico entrantes. Utilidad de correo debe estar habilitado con autocron activa o configuración cron externo.';
+$word['mail_protocol']		= 'Seleccione Protocolo de Correo';
+$word['email_per_fetch']		= 'Correos por búsqueda';
+$word['new_tic_priori']		= 'Nueva prioridad de tique';
+$word['new_ticket_dep']		= 'Nuevo tique de Dept.';
+$word['auto_response']		= 'Respuesta automática';
+$word['t_auto_resp_mail']		= 'nuevo tique de respuesta automática para este correo. Sobreescribir las configuraciones globales del departamento';
+$word['fetched_emails']		= 'Correos encontrados';
+$word['select_priority']		= 'Seleccione Prioridad';
+$word['delete_fetch_email']		= 'Delete fetched emails';
+$word['do_nothing']		= 'No hacer nada (no recomendado)';
+$word['moving_fetched']		= 'Hacer copia de seguridad de los correos encontrados es muy recomendado.';
+$word['smtp_settings']		= 'Configuraciones SMTP.';
+$word['when_enabled_the']		= 'Cuando está activada el';
+$word['will_use_smtp']		= 'usará servidor SMTP en lugar del correo interno de PHP () de mensajes de correo electrónico salientes.';
+$word['pop']		= 'POP';
+$word['imap']		= 'IMAP';
+$word['auth_required']		= 'Se requiere autenticación';
+$word['allow_head_spoof']		= 'Permitir suplantación de cabezera?';
+$word['email_header_spoof']		= 'Permitir suplantación de cabezera de correo';
+$word['only_apply_email']		= 'solo aplica para los correos enviados a esta cuenta';
+$word['internal_notes']		= 'Notas internas';
+$word['admins_notes']		= 'Administrar notas';
+$word['ticket_test_email']		= 'correo de prueba de osTicket';
+$word['select_from_email']		= 'Seleccione desde dirección de correo electrónico';
+$word['to_email_adress']		= 'Dirección de remitente requerida';
+$word['subject_required']		= 'Asunto requerido';
+$word['message_required']		= 'Mensaje requerido';
+$word['test_email_succes']		= 'Correo de prueba enviado exitosamente a';
+$word['error_send_email']		= 'Error al enviar el correo - inténtelo de nuevo.';
+$word['test_outg_emails']		= 'Probar correo saliente';
+$word['email_delivery']		= 'La entrega  de correo electrónico depende de la configuración del servidor (php.ini) y / o la configuración de correo electrónico SMTP.';
+$word['from']		= 'Desde';
+$word['to']		= 'Hasta';
+$word['subject']		= 'Asunto';
+$word['message']		= 'Mensaje';
+$word['message_to_sent']		= 'mensaje de correo a enviar.';
+$word['send_message']		= 'Enviar Correo';
+$word['unknow_temp_id']		= 'ID de Plantilla Desconocido o inválido.';
+$word['unknow_temp']		= 'Plantilla desconocida o inválida.';
+$word['max_mail_process']		= 'Maximum emails to process per fetch.';
+$word['delay_intervals']		= 'Retraso de intervalos en minutos';
+$word['message_temp_apd']		= 'Plantilla de mensaje actualizada exitosamente';
+$word['group_name']		= 'Nombre del grupo';
+$word['ability_transfer_ticket']		= 'Capacidad para transferir tiques entre departamentos.';
+$word['error_update_temp']		= 'Error al actualizar la plantilla de mensaje. Inténtelo de nuevo!';
+$word['template_update']		= 'Plantilla actualizado exitosamente';
+$word['error_upd_temp_only']		= 'Error al actualizar la plantilla.  Inténtelo de nuevo!';
+$word['temp_added']		= 'Plantilla agregada exitosamente';
+$word['unable_update_temp']		= 'No se ha podido agregar la plantilla. Corrija los errores de abajo e inténtelo de nuevo.';
+$word['select_one_temp']		= 'Debe seleccionar al menos una plantilla para procesar.';
+$word['template_enabled']		= 'Las plantillas seleccionadas han sido habilitadas';
+$word['unable_select_temp']		= 'No se pueden habilitar las plantillas seleccionadas.';
+$word['template_desabled']		= 'Las plantillas seleccionadas han sido desactivados';
+$word['temp_cant_disable']		= 'Plantillas seleccionadas desactivadas (plantillas en uso no se puede desactivar)';
+$word['unab_dis_template']		= 'No se pueden desactivar las plantillas seleccionadas (está en uso o la plantilla por defecto no se puede desactivar)';
+$word['temp_del_success']		= 'Las plantillas seleccionadas han sido borradas exitosamente';
+$word['temp_deleted']		= 'Las plantillas seleccionadas han sido borradas';
+$word['unable_del_temp']		= 'No se pueden borrar las plantillas seleccionadas';
+$word['unknow_temp_act']		= 'Acción Desconocida en plantilla ';
+$word['no_temp_found']		= 'No hay plantillas encontradas!';
+$word['email_temp']		= 'Plantillas de correo';
+$word['add_new_temp']		= 'Añadir nueva plantilla';
+$word['date_added']		= 'Fecha creación';
+$word['in_use']		= 'En Uso';
+$word['page']		= 'Página';
+$word['pages']		= 'Páginas';
+$word['selected_temp']		= 'Plantillas Seleccionadas';
+$word['del_temp_cant_re']		= 'Plantillas borradas no se pueden recuperar.';
+$word['update_temp']		= 'Actualizar Plantilla';
+$word['add_template']		= 'Agregar Plantilla';
+$word['temp_info']		= 'Información de la plantilla.';
+$word['language']		= 'Idioma';
+$word['temp_message']		= 'Plantilla de Mensajes';
+$word['click_message']		= 'Haga clic en el mensaje que desea editar.';
+$word['template_to_clone']		= 'Plantilla a clonar';
+$word['existing_template']		= 'seleccione una plantilla existente para copiar y editar a partir de entonces';
+$word['tic_auto_response']		= 'Nuevo tique de Respuesta Automática';
+$word['auto_resp_sent']		= 'Respuesta automática envía al usuario, si está habilitado, en nuevo tique.';
+$word['new_ticket_reply']		= 'Nuevo tique de  Respuesta Automática';
+$word['cant_auto_sent']		= 'La respuesta automática almacenada se envia al usuario en la creación de un nuevo tique, basado en las coincidencias de los filtros. Sobreescriba la respuesta automática normal.';
+$word['mess_auto_resp']		= 'Nuevo mensaje de Respuesta Automática';
+$word['confirm_sent']		= 'Configuración enviada al usuario cuando un nuevo mensaje es abierto a un tique existente.';
+$word['new_ticket_notice']		= 'Nuevo aviso de tique';
+$word['notice_sent_user']		= 'Aviso enviado al usuario, si está habilitado, en la creación de un tique por el personal (llamdas Telefónicas).';
+$word['over_limit_not']		= 'Límite de Sobreaviso';
+$word['time_notice_sent']		= 'Se envia una notificación, si está activa, cuando el usuario ha alcanzado el máximo permitido tiques abiertos.';
+$word['response_temp']		= 'Plantilla de Respuesta';
+$word['temp_in_ticket_r']		= 'Plantilla utilizada en la respuesta de tique';
+$word['alert_sent_staff']		= 'Alerta enviada al personal, si está habilitado, en nuevo tique.';
+$word['alert_staff_enab']		= 'Alerta enviada al personal, si está habilitado, cuando el usuario responde a un tique existente.';
+$word['intern_note_alert']		= 'Alerta Nota Interna';
+$word['alert_sl_staff']		= 'Alerta enviada al personal seleccionado, si está habilitado, en la nueva nota interna.';
+$word['alert_to_staff']		= 'Alerta enviada al personal sobre la asignación de tiques.';
+$word['alert_ticket_trans']		= 'Alerta enviada al personal en la transferencia de tique.';
+$word['alert_on_overdue']		= 'Alerta enviada al personal cuando hay tiques vencidos.';
+$word['internal_error_try']		= 'Error Interno. Inténtelo de Nuevo';
+$word['name_required']		= 'Nombre requerido';
+$word['temp_exist']		= 'Nombre de la plantilla ya existe';
+$word['selection_requir']		= 'Selección requerida';
+$word['inter_error_temp']		= 'No se puede actualizar la plantilla. Se produjo un error interno';
+$word['unable_cr_temp']		= 'No se puede crear la plantilla. Error interno';
+$word['email_temp_mg']		= 'Plantilla de correo electrónico';
+$word['message_temp']		= 'Plantilla de Mensajes';
+$word['select_setting']		= 'Seleccionar Configuración de grupo';
+$word['support_var']		= 'Variables soportadas';
+$word['sb_required']		= 'Asunto y Cuerpo requerido.';
+$word['message_subject']		= 'Asunto del Mensaje';
+$word['email_s_message']		= 'Asunto del Correo';
+$word['message_body']		= 'Cuerpo del mensaje';
+$word['email_mg_body']		= 'Cuerpo del mensaje del correo.';
+$word['cancel_changes']		= 'Cancelar Cambios';
+$word['system_ban_empty']		= 'Listado de prohibiciones del sistema está vacío.';
+$word['system_ban_disab']		= 'El filtro del listado de prohibiciones del sistema está <b> deshabilitado</b>';
+$word['enable_here']		= 'habilitar aqui';
+$word['invalid_ban_id']		= 'ID de lista prohibida no válido o desconocido';
+$word['invalid_ban']		= 'Regla de prohibición inválida o desconocida.';
+$word['error_update_ban']		= 'Error al actualizar regla prohibición. Inténtelo de nuevo!';
+$word['invalid_ban_list']		= 'Lista prohibida no válida o desconocida';
+$word['email_in_ban']		= 'el correo ya está en la lista de correos prohibidos';
+$word['email_add_to_ban']		= 'Dirección de correo electrónico agregado exitosamente a la lista de correos prohibidos';
+$word['error_ban_rule']		= 'Error al crear la regla de prohibición. Inténtelo de nuevo!';
+$word['ban_status_enable']		= 'El estatus de los correos prohibidos seleccionados ha sido habilitado';
+$word['ban_status_enabled']		= 'El estatus de los correos prohibidos seleccionados ha sido habilitado';
+$word['not_enable_emails']		= 'No es posible habilitar los correos seleccionados';
+$word['ban_status_dis']		= 'El estatus de los correos prohibidos se ha establecido como deshabilitado';
+$word['not_disable_email']		= 'No se han podido deshabilitar los correos seleccionados';
+$word['e_ban_del_success']		= 'Los correos seleccionados han sido borrados exitosamente de la lista de correos prohibidos';
+$word['emails_ban_deleted']		= 'Los correos selecionados han sido borrados de la lista de correos prohibidos';
+$word['term_too_short']		= 'Término muy corto!';
+$word['query']		= 'Consulta';
+$word['no_banned_emails']		= 'No hay cooreos prohibidos que coincidan con los criterios de búsqueda!';
+$word['search_results']		= 'Resultados de la búsqueda';
+$word['ban_status']		= 'Estatus de prohibición';
+$word['ban_new_email']		= 'Prohibir nuevo correo';
+$word['no_ban_emai_found']		= 'Ningún correo prohibido fue encontrado!';
+$word['search']		= 'Buscar';
+$word['sure_delete_ban']		= 'Seguro que desea borrar las reglas de prohibición seleccionadas?';
+$word['selected_ban']		= 'reglas de prohibición selecionadas';
+$word['list_email_bann']		= 'Lista interna para correos prohibidos. No borrar';
+$word['system_ban_list']		= 'LISTADO DE PROHIBICIONES DEL SISTEMA';
+$word['update_ban_rule']		= 'Actualizar reglas de prohibición';
+$word['update']		= 'Actualizar';
+$word['add_email_to_ban']		= 'Agregar nueva dirección de correo a la lista de prohibidos';
+$word['add']		= 'Crear';
+$word['manage_ban_list']		= 'Administrar listado de correos prohibidos';
+$word['filter_name']		= 'Nombre del Filtro';
+$word['d_email_cant_recov']		= 'Los correos borrados no pueden ser recuperados.';
+$word['sure_delete_email']		= 'Seguro que desea borrar los correos selecionados?';
+$word['priority']		= 'Prioridad';
+$word['email_addresses']		= 'Direcciones de Correo';
+$word['move_to']		= 'Mover a';
+$word['errors']		= 'Errores';
+$word['warnings']		= 'Advertencias';
+$word['all_logs']		= 'Todos los registros';
+$word['log_title']		= 'Título del registro';
+$word['log_type']		= 'Tipo de registro';
+$word['log_date']		= 'Fecha del registro';
+$word['ip_address']		= 'Dirección IP';
+$word['go']		= 'Buscar..';
+$word['delete_entries']		= 'Borrar las siguientes entradas';
+$word['date_span']		= 'Lapso de tiempo';
+$word['no_emails_found']		= 'No hay mensajes encontrados!';
+$word['select_one_log']		= 'Debe seleccionar al menos un registro para eliminar';
+$word['logs_deleted']		= 'Los registros seleccionados han sido borrados exitosamente';
+$word['logs_deleted_only']		= 'Los registros seleccionados han sido borrados';
+$word['unable_delete_logs']		= 'No se pueden borrar los registros seleccionados';
+$word['inv_help_topic_id']		= 'Tema de ayuda desconocido o inválido.';
+$word['help_topc_updated']		= 'Tema de Ayuda actualizado correctamente';
+$word['cant_update_topic']		= 'No se puede actualizar tema. Ocurrió un error interno';
+$word['help_topic_added']		= 'Tema de ayuda agregado exitosamente';
+$word['cant_add_topic']		= 'No se pudo agregar un tema de ayuda. Corrija los errores de abajo e inténtelo de nuevo.';
+$word['select_one_topic']		= 'Debe seleccionar al menos un tema de ayuda';
+$word['select_help_topic']		= 'Seleccione tema de ayuda';
+$word['cant_enable_help']		= 'Unable to enable selected help topics.';
+$word['help_topic_dis']		= 'Los temas de ayuda seleccionados han sido deshabilitados';
+$word['cant_disable_topic']		= 'No es posible desactivar los temas de ayuda seleccionados';
+$word['topics_deleted']		= 'Los temas de ayuda seleccionados han sido eliminados exitosamente';
+$word['topics_deleted_only']		= 'Los temas de ayuda seleccionados han sido eliminados';
+$word['cant_del_topic']		= 'No se pueden borrar los temas de ayuda seleccionados';
+$word['update_help_topic']		= 'Actualizar Tema de Ayuda';
+$word['add_new_topic']		= 'Crear Nuevo Tema de Ayuda';
+$word['add_topic']		= 'Agregar Tema';
+$word['help_topic']		= 'Tema de ayuda';
+$word['help_topic_info']		= 'Información de Tema de ayuda';
+$word['topic']		= 'Tema';
+$word['parent_topic']		= 'Tema padre';
+$word['optional']		= 'opcional';
+$word['ticket_options']		= 'Nuevas opciones de tique';
+$word['sla_plan']		= 'Plan SLA';
+$word['dep_default']		= 'Departamento por defecto';
+$word['overw_dep_sla']		= 'Sobreescribir el departamento SLA';
+$word['auto_assign_to']		= 'Auto-asignar a';
+$word['unassigned']		= 'Sin asignar';
+$word['ticket_auto_resp']		= 'tique de respuesta automática';
+$word['new_ticket_autor']		= 'nuevo tique de auto-respuesta para este tema';
+$word['overw_dep_setting']		= 'Sobrescribir configuraciones del Dep.';
+$word['intern_notes_help']		= 'Notas internas sobre el tema de ayuda.';
+$word['selected_help_top']		= 'temas de ayuda seleccionados';
+$word['sure_delete_topic']		= 'Seguro que desea borrar los temas de ayuda seleccionados?';
+$word['d_topics_cant_rec']		= 'Temas borrados NO SE PUEDEN recuperar.';
+$word['no_helpt_found']		= 'No hay temas de ayuda';
+$word['no_help_mail_foun']		= 'No se encontraron correos electrónicos de ayuda';
+$word['no_filters_found']		= 'No hay filtros encontrados';
+$word['selected_filters']		= 'filtros seleccionados';
+$word['sure_delete_filter']		= 'Está seguro de que desea ELIMINAR los filtros seleccionados';
+$word['dfilter_cant_rec']		= 'Los filtros borrados no pueden ser recuperados, incluyendo cualquiera asociado a reglas';
+$word['add_new_filter']		= 'Agregar nuevo filtro';
+$word['order']		= 'Orden';
+$word['rules']		= 'Reglas';
+$word['target']		= 'Objetivo';
+$word['invalid_filter']		= 'Filtro desconocido o no válido.';
+$word['filter_upd_success']		= 'Filtro actualizado correctamente';
+$word['error_update_filt']		= 'Error Actualizando Filtro. Inténtelo de nuevo!';
+$word['filter_added']		= 'Filtro agregado exitosamente';
+$word['cant_add_filter']		= 'No se puede agregar filtro. Corrija los errores de abajo y vuelva a intentarlo.';
+$word['select_one_filter']		= 'Debe seleccionar al menos un filtro para procesar.';
+$word['select_filter_enab']		= 'Los filtros seleccionados han sido habilitados';
+$word['cant_enable_filter']		= 'No se pueden habilitar los filtros seleccionados';
+$word['filters_disabled']		= 'Los filtros seleccionados han sido deshabilitados';
+$word['cant_disable_filter']		= 'No se pueden deshabilitar los filtros seleccionados';
+$word['select_filter_delet']		= 'Los filtros seleccionados han sido borrados exitosamente';
+$word['filters_deleted']		= 'Los filtros seleccionados han sido borrados';
+$word['cant_delete_filter']		= 'No se pueden borrar los filtros seleccionados';
+$word['update_filter']		= 'Actualizar Filtro';
+$word['add_filter']		= 'Agregar Filtro';
+$word['ticket_filter']		= 'Filtro de tique';
+$word['filter_executed']		= 'Los filtros se ejecutan en base a orden de ejecución. Pueden apuntar a una fuente de tique en especifico.';
+$word['execution_order']		= 'Orden de ejecución';
+$word['stop']		= 'Parar';
+$word['process_fon_match']		= 'processing further on match!';
+$word['filter_status']		= 'Estado del filtro';
+$word['filter_rules']		= 'Reglas del filtro';
+$word['rules_applied']		= 'Las reglas se aplican en función de los criterios.';
+$word['rules_match_crit']		= 'Reglas que coinciden con los criterios';
+$word['case_insensitive']		= 'comparación entre mayúsculas y minúsculas';
+$word['filter_actions']		= 'Acciones de Filtro';
+$word['cant_overw_filter']		= 'Puede ser sobrescritos por otros filtros en función de procesamiento de pedidos.';
+$word['reject_ticket']		= 'Rechazar tique';
+$word['other_action_ignor']		= 'Se omiten todas las demás acciones y filtros';
+$word['replay_to_email']		= 'Responder a Correo';
+$word['if_available']		= 'Si está disponible';
+$word['use']		= 'Usar';
+$word['resp_to_cann_resp']		= 'Responder automáticamente con respuesta almacenada';
+$word['overw_dep_priori']		= 'Sobrescribe la prioridad del departamento';
+$word['match_all']		= 'Coincidir Todo';
+$word['match_any']		= 'Coincidir Cualquiera';
+$word['select_target']		= 'Seleccione Destino';
+$word['parent_filter_id']		= 'Parent filter ID required';
+$word['order_required']		= 'Orden requerido';
+$word['number_value']		= 'Debe ser un valor numérico';
+$word['name_in_use']		= 'El Nombre ya está en uso.';
+$word['cant_valid_as_ent']		= 'No se puede validar esta regla';
+$word['target_required']		= 'Objetivo requerido';
+$word['invalid_target']		= 'Etiqueta desconocida o no válida';
+$word['cant_update_filter']		= 'No se ha podido deshabilitar el filtro. Ha ocurrido un error interno';
+$word['cant_add_filter_ie']		= 'No se puede agregar filtro. Error Interno';
+$word['select_one_rule']		= 'Debe configurar al menos una regla.';
+$word['incomplete_select']		= 'Selección incompleta';
+$word['value_required']		= 'Valor requerido';
+$word['invalid_match_typ']		= 'Selección de tipo de coincidencia no válido';
+$word['invalid_match_sel']		= 'Selección de coincidencia no válido';
+$word['invalid_api']		= 'Clave API ID inválido o desconocido.';
+$word['invalid_sla_plan']		= 'Plan SLA inválido o desconocido.';
+$word['sla_plan_updated']		= 'Plan SLA actualizado exitosamente';
+$word['error_update_sla']		= 'Error actualizando plan SLA. Intente de nuevo!';
+$word['sla_added_success']		= 'Plan SLA agregado exitosamente';
+$word['cant_add_sla_plan']		= 'No se puede agregar el plan SLA. Corrija los errores de abajo e inténtelo de nuevo.';
+$word['select_one_plan']		= 'Debe seleccionar al menos un Plan.';
+$word['enabled_sla_plans']		= 'Los planes SLA seleccionados han sido habilitados';
+$word['cant_enable_sla']		= 'No se puede habilitar los planes SLA seleccionados.';
+$word['sla_plan_disabled']		= 'Los planes SLA seleccionados han sido deshabilitados';
+$word['cant_disable_sla']		= 'No se pueden deshabilitar los SLA plans seleccionados';
+$word['sla_plans_deleted']		= 'Los planes SLA selecionados han sido borrados';
+$word['successfully']		= 'exitosamente';
+$word['cant_delete_sla']		= 'no se han podido eliminar los planes SLA seleccionados';
+$word['update_sla_plan']		= 'Actualizar Plan SLA';
+$word['sla_plan_added']		= 'Agregar nuevo Plan SLA';
+$word['add_plan']		= 'Agregar Plan';
+$word['serv_level_agree']		= 'Acuerdo en nivel de Servicio';
+$word['ticket_mark_overdue']		= 'Los tiques están marcados como atrasados por violación del plazo establecido.';
+$word['grace_period']		= 'Plazo';
+$word['in_hours']		= 'En Horas';
+$word['priority_scalation']		= 'Prioridad de Escalación';
+$word['prio_scal_overdue']		= 'Prioridad de Escalación en tiques vencidos.';
+$word['ticket_ovedue_alert']		= 'Alerta de tiques vencidos ';
+$word['overdue_alerts']		= 'Avisos de tiques vencidos .';
+$word['plans_not_found']		= 'No se encontraron planes SLA!';
+$word['selected_sla_plans']		= 'seleccionados planes SLA';
+$word['sure_delete_plan']		= 'Seguro que desea borrar los planes SLA seleccionados';
+$word['grace_period_hrs']		= 'Plazo (horas)';
+$word['grace_period_req']		= 'Plazo requerido';
+$word['number_value_req']		= 'Se requiere un valor numérico (en horas)';
+$word['name_exist']		= 'El Nombre ya existe';
+$word['unable_update_sla']		= 'No se puede actualizar SLA. Un error interno ha ocurrido';
+$word['unable_add_sla']		= 'No se puede agregar SLA. Error Interno';
+$word['invalid_api_key']		= 'Clave API inválida o desconocida';
+$word['api_key_updated']		= 'Clave API actualizado exitosamente';
+$word['error_update_api']		= 'Error actualizando clave API. Intente de nuevo!';
+$word['api_key_added']		= 'Clave API agregada exitosamente';
+$word['cant_add_api']		= 'No se puede agregar la clave API. Corrija los errores de abajo e inténtelo de nuevo.';
+$word['select_one_api']		= 'Debe seleccionar al menos una clave API';
+$word['api_key_enabled']		= 'Las claves API seleccioanadas fueron habilitadas';
+$word['cant_enable_api']		= 'No se pueden habilitar las claves API seleccionadas.';
+$word['api_key_disabled']		= 'Las claves API seleccioanadas fueron deshabilitados';
+$word['cant_disable_api']		= 'No se pueden deshabilitar las claves API seleccionadas';
+$word['api_key_deleted']		= 'Las claves API seleccioanadas fueron borrados';
+$word['cant_delete_api']		= 'No se pueden borrar las claves API seleccionadas';
+$word['no_api_key_found']		= 'Ningúna clave API encontrada';
+$word['api_keys']		= 'Claves API';
+$word['api_key']		= 'Clave API';
+$word['sure_delete_api']		= 'Seguro que deseas BORRAR las claves API seleccionadas';
+$word['selected_api_keys']		= 'Claves API seleccionadas';
+$word['dkeys_cant_recov']		= 'Las teclas borradas no se pueden recuperar.';
+$word['add_new_api_key']		= 'Agregar nueva clave API';
+$word['ip_addr']		= 'Dir. IP';
+$word['update_api_key']		= 'Actualizar claves API';
+$word['add_key']		= 'Agregar clave';
+$word['api_key_autogener']		= 'Clave API es auto-generada. Borrela y vuelva a agregarla para cambiar la clave.';
+$word['services']		= 'Servicios';
+$word['appli_api_service']		= 'Verifique los servicios API aplicables habilitadas para la clave.';
+$word['_formats']		= 'XML/JSON/EMAIL';
+$word['can_execute_cron']		= 'Poder ejecutar Cron';
+$word['add_new_lang']		= 'Agregar Nuevo Lenguaje';
+$word['language_name']		= 'Nombre de Idioma';
+$word['please_wait']		= 'Por favor Espere!';
+$word['take_a_second']		= 'Por favor espere... esto tomará un segundo!';
+$word['editing_language']		= 'Editando Lenguaje';
+$word['key']		= 'Clave';
+$word['cancel_edit']		= 'Cancelar edición';
+$word['lang_created']		= 'Languaje creado exitosamente';
+$word['error_create_lang']		= 'Error creando lenguaje.';
+$word['lang_updated']		= 'Languaje actualizado exitosamente';
+$word['error_update_lang']		= 'Error actualizando Lenguaje.';
+$word['aupdate_pending']		= 'Actualización pendiente del sistema';
+$word['upgrade_now']		= 'Actualice Ahora';
+$word['rename_conf_file']		= 'Por favor renombre el archivo de configuración';
+$word['avoid_conflicts']		= 'Para evitar posibles conflictos';
+$word['take_minute_del']		= 'Por favor tomese un minuto para eliminar';
+$word['directory']		= 'directorio';
+$word['security_reason']		= 'por motivos de seguridad.';
+$word['permi_conf_file']		= 'Por favor cambie los permisos del archivo de configuración';
+$word['remove_write_acc']		= 'para remover acceso de escritura.';
+$word['tur_off_global']		= 'Por favor considere deshabilitar los registros globales si es posible';
+$word['admin_controlp']		= 'Administrar Panel de Control';
+$word['admin_panel']		= 'Panel de Administración';
+$word['staff_panel']		= 'Panel de Personal';
+$word['my_preferences']		= 'Mis Preferencias';
+$word['howdy']		= 'Hola';
+$word['log_out']		= 'Salir';
+$word['admin']		= 'Administrar';
+$word['filters']		= 'Filtros';
+$word['no_group']		= 'No se encontraron grupos!';
+$word['ticket_act_only']		= 'Actividad de Los tiques';
+$word['start_time_graph']		= 'Seleccione la fecha de inicio y el período para la gráfica de actividades del sistema';
+$word['report_timeframe']		= 'Período de tiempo de reportes';
+$word['period']		= 'Período';
+$word['up_to_today']		= 'Actual';
+$word['on_week']		= 'Una Semana';
+$word['two_weeks']		= 'Dos Semanas';
+$word['one_month']		= 'Un Mes';
+$word['one_quater']		= 'Un Cuarto';
+$word['refresh']		= 'Refrescar';
+$word['statist_of_tickets']		= 'Estadísticas de tiques organizada por departamento, tema de ayuda y personal.';
+$word['last_month']		= 'Mes pasado';
+$word['filter']		= 'Filtrar';
+$word['action_denied']		= 'Acción Denegada';
+$word['profile_updated']		= 'El Pérfil se actualizo exitosamente.';
+$word['try_correcting']		= 'Trate de corregir los errores de abajo e inténtelo de nuevo!';
+$word['profile_upd_error']		= 'Error al acualizar Perfil';
+$word['change_pass_to_cont']		= 'Debe cambiar su contraseña para continuar!';
+$word['listed_on_vacation']		= 'Ha sido listado como';
+$word['welcome_back']		= 'Bienvenido(a)';
+$word['hi']		= 'Hola';
+$word['account_profile']		= 'Perfil de mi Cuenta';
+$word['account_info']		= 'Información de la cuenta';
+$word['contact_info']		= 'Información de Contacto';
+$word['preferences']		= 'Preferencias';
+$word['preferences_set']		= 'Perfil de preferencias y configuraciones.';
+$word['time_zone']		= 'Zona Horaria';
+$word['max_page_site']		= 'Máximo tamaño de Página';
+$word['per_page']		= 'por página.';
+$word['auto_refreshr']		= 'Velocidad de Auto-Refrescamiento';
+$word['refresh_in_minutes']		= 'Velocidad de refrescamiento de páginas en minutos.';
+$word['default_signature']		= 'Firma predeterminada';
+$word['change_selection']		= 'Puede cambiar la selección en la página de tiques';
+$word['paper_size']		= 'Tamaño de papel por defecto';
+$word['tickets_to_pdf']		= 'Papel usado cuado se imprimen tiques en PDF';
+$word['tickets_on_open_q']		= 'Mostrar entradas asignadas en cola abierta.';
+$word['reset_password']		= 'Para reajustar su contraseña introduzca su contraseña actual y una nueva contraseña debajo.';
+$word['current_pass']		= 'Contraseña Actual';
+$word['new_pass']		= 'Nueva Contraseña';
+$word['show_assigned_tick']		= 'Mostrar tiques asignados';
+$word['confirm_new_pass']		= 'Confirmar nueva contraseña';
+$word['op_signat_out_mails']		= 'Firma Opciona utilizada en los correos salientes.';
+$word['signature']		= 'Firma';
+$word['show']		= 'mostrar';
+$word['ext']		= 'Ext';
+$word['records']		= 'registros';
+$word['search_term']		= 'El término buscado debe contener mas de 3 caracteres';
+$word['ticket']		= 'Tique';
+$word['date']		= 'Fecha';
+$word['assigned_to']		= 'Asignado a';
+$word['closed_by']		= 'Cerrado por';
+$word['close']		= 'Cerrar';
+$word['reopen']		= 'Reabrir';
+$word['overdue']		= 'Vencido';
+$word['open_tickets']		= 'Tiques Abiertos';
+$word['no_tickets']		= 'Su consulta no retornó ningún resultado';
+$word['query_no-results']		= 'Su consulta no retornó ningún resultado.';
+$word['statistics']		= 'Estadísticas';
+$word['select_out_email']		= 'Seleccionar correos salientes';
+$word['dept_email_above']		= 'Departamento de correo (arriba)';
+$word['syst_offline_mode']		= 'El sistema está en modo fuera de línea';
+$word['c_interface_disab']		= 'La interfaz de usuario está deshabilitada. Sólo los administradores pueden acceder al panel de control del personal.';
+$word['pass_change_cont']		= 'Se requiere cambio de contraseña para continuar';
+$word['staff_control_p']		= 'Panel de control de personal';
+$word['invalid_setting']		= 'Error fatal... configuración no válida.';
+$word['contact_admin']		= 'Acceso denegado. contacte al administrador';
+$word['sys_off_line']		= 'Sistema fuera de línea';
+$word['valid_csrf_req']		= 'Se requiere un token SRF válido';
+$word['session_time_out']		= 'Sesión cerrada por inactividad';
+$word['invalid_faq_catg']		= 'Categoría PF no válida o desconocida';
+$word['freq_asked_quest']		= 'Preguntas frecuentes';
+$word['all_categories']		= 'Todas las categorías';
+$word['all_help_topics']		= 'Todos los temas de ayuda';
+$word['no_faqs_found']		= 'NO se encontró ningún PFs';
+$word['no_faqs_match']		= 'La búsqueda no ha encontrado ningún PF.';
+$word['invalid_catg_id']		= 'Categoría Id no válida o desconocida.';
+$word['invalid_category']		= 'Categoría no válida o desconocida.';
+$word['category_updated']		= 'Categoría actualizada exitosamente';
+$word['no_faq_categories']		= 'No se ha encontrado ninguna categoría PF!';
+$word['faq_categories']		= 'Categorías PF';
+$word['add_new_category']		= 'Agregar nueva categoría';
+$word['s_make_categories']		= 'Seguro que desea crear las categorías selecionadas?';
+$word['sure_delete_categ']		= 'Seguro que desea borrar las categorías selecionadas';
+$word['cant_rec_del_ent']		= 'Las entradas borradas no pueden ser recuperadas, incluyendo cualquiera asociada a un PF.';
+$word['make_internal']		= 'Hacer interno';
+$word['update_category']		= 'Actualizar categoría';
+$word['faq_category']		= 'Categoría PF';
+$word['category_type']		= 'Tipo de categoría';
+$word['publish']		= 'publicar';
+$word['category_info']		= 'Información de la categoría';
+$word['public_cat_if_faq']		= 'Categorías públicas son publicadas si se han publicado artículos PF.';
+$word['category_name']		= 'Nombre de la categoría';
+$word['short_desc_name']		= 'Descripción corta.';
+$word['category_desc']		= 'Descripción de la categoría';
+$word['summary_category']		= 'Resumen de la categoría.';
+$word['error_update_cat']		= 'Error al actualizar la categoría. Intentelo de nuevo!';
+$word['catg_added_success']		= 'Categoría agregada exitosamente';
+$word['cant_add_category']		= 'No se ha podido crear la categoría';
+$word['select_one_catg']		= 'Debe seleccionar por lo menos una categoría';
+$word['catg_make_public']		= 'Hacer las categorías selecionadas públicas';
+$word['cant_enable_catg']		= 'No se ha podido habilitar las siguientes categorías públicas.';
+$word['categories_private']		= 'Hacer las categorías selecionadas privadas';
+$word['cant_disable_pcatg']		= 'No se ha podido deshabilitar las categorías privadas selecionadas';
+$word['categories_deleted']		= 'Las categorías selecionadas han sido borradas exitosamente';
+$word['scatg_deleted']		= 'as categorías selecionadas han sido borradas';
+$word['cant_delete_catg']		= 'Respuestas almacenadas';
+$word['go_back']		= 'Regresar';
+$word['catg_no_have_faqs']		= 'Las categorías no tienen ningún PFs.';
+$word['back_to_index']		= 'Volver al Index';
+$word['edit_category']		= 'Editar categoría';
+$word['delete_category']		= 'Borrar categoría';
+$word['add_new_faq']		= 'Agregar una nueva PF';
+$word['invalid_canned']		= 'Id de respuesta almacenada no válido o desconocido.';
+$word['invalid_canned_resp']		= 'Respuesta almacenada no válida o desconocida.';
+$word['canned_updated']		= 'Respuesta almacenada actualizada exitosamente';
+$word['error_update_canned']		= 'Error actualizando respuesta almacenada. Intentelo de nuevo!';
+$word['canned_added']		= 'Respuesta almacenada agregada exitosamente';
+$word['cant_add_canned']		= 'No se pudo crear la respuesta almacenada.';
+$word['select_one_canned']		= 'Debe seleccionar al menos una respuesta almacenada';
+$word['canned_enabled']		= 'Las respuestas almacenadas que ha seleccionado han sido habilitadas';
+$word['cant_enable_canned']		= 'No se han podido habilitar las respuestas almacenadas que ha seleccionado.';
+$word['canned_disabled']		= 'Las respuestas almacenadas que ha seleccionado han sido deshabilitadas';
+$word['cant_disable_canned']		= 'No se han podido deshabilitar las respuestas almacenadas que ha seleccionado.';
+$word['canned_deleted']		= 'Las respuestas almacenadas que ha seleccionado han sido borradas exitosamente';
+$word['cant_delete_canned']		= 'No se han podido borrar las respuestas almacenadas que ha seleccionado';
+$word['update_canned_resp']		= 'Actualizar respuestas almacenadas';
+$word['add_new_canned_resp']		= 'Agregar nueva respuesta almacenada';
+$word['add_response']		= 'Agregar respuesta';
+$word['canned_resp_set']		= 'Configuraciones de respuestas almacenadas';
+$word['title_short']		= 'Hacer el título corto y claro.';
+$word['title']		= 'Título';
+$word['canned_attach']		= 'Adjuntos almacenados';
+$word['uncheck_to_delete']		= 'Desactive la opción de borrar el archivo adjunto en el envío';
+$word['can_upload_ten_perc']		= 'Puedes subir 10 archivos por cada respuesta almacenada.';
+$word['notes_about_cannet']		= 'Notas sobre respuestas almacenadas.';
+$word['cant_resp_if_in_use']		= 'La respuesta almacenada está en uso por filtros de correo';
+$word['premade_responses']		= 'respuestas preestablecidas';
+$word['no_premade_response']		= 'No se encontraron respuestas preestablecidas!';
+$word['add_new_response']		= 'Agregar nueva respuesta';
+$word['selected_canned_resp']		= 'respuestas almacenadas selecionadas';
+$word['sure_delete_canned']		= 'Seguro que desea borrar las respuestas almacenadas que ha seleccionado?';
+$word['sure_flag_ticket']		= 'Estás seguro de que quieres marcar los tiques seleccionadas como';
+$word['items_cant_recovery']		= 'Los elementos eliminados no se pueden recuperar, incluidos los archivos adjuntos asociados.';
+$word['no_canned_response']		= 'No hay respuestas almacenadas';
+$word['title_required']		= 'Se requiere un título';
+$word['title_too_short']		= 'Título muy corto. 3 caracteres mínimo';
+$word['title_alr_exist']		= 'el título ya existe';
+$word['respont_text_req']		= 'Respuesta requerida';
+$word['cant_update_resp']		= 'No se puede actualizar la respuesta almacenada.';
+$word['cant_crete_canned']		= 'no se puede crear la respuesta almacenada. Error interno';
+$word['sure_delete_logs']		= 'Seguro que desea borrar los registros seleccionados?';
+$word['del_logs_cant_rec']		= 'Los registros borrados no se pueden recuperar.';
+$word['update_successful']		= 'Actualizado exitosamente';
+$word['url_required']		= 'URL de mesa de ayuda requerido';
+$word['helpdesk_title_req']		= 'Título de mesa de ayuda requerido';
+$word['default_dept_req']		= 'Departamento por defecto requerido';
+$word['select_template']		= 'Debe seleccionar una plantilla.';
+$word['enter_idle_time']		= 'Introduzca el tiempo de inactividad en minutos';
+$word['time_idle_required']		= 'Formato de hora requerido';
+$word['date_format_req']		= 'Formato de fecha requerido';
+$word['datetime_required']		= 'Formato de hora y fecha requerido';
+$word['day_format_req']		= 'Día,Formato de hora y fecha requerido';
+$word['timezone_req']		= 'Zona horaria predeterminada requerida';
+$word['file']		= 'Archivo';
+$word['files']		= 'Archivos';
+$word['client_interface']		= 'Interfaz de cliente';
+$word['help_topic_req']		= 'Tema de ayuda requerido';
+$word['phone_ext']		= 'Ext. Teléfono';
+$word['closed_tickets']		= 'Tiques cerrados';
+$word['answered']		= 'Contestados';
+$word['opened']		= 'Abierto';
+$word['opened_tickets']		= 'Tiques abiertos';
+$word['click_categ']		= 'Click en la categoría para ver las preguntas frecuentes';
+$word['assigned']		= 'Asignado';
+$word['closed']		= 'Cerrado';
+$word['reopened']		= 'Reabierto';
+$word['service_time']		= 'Tiempo de servicio';
+$word['response_time']		= 'Tiempo de respuesta';
+$word['topics']		= 'Temas';
+$word['export']		= 'Exportar';
+$word['my_tickets']		= 'Mis tiques';
+$word['overdue_tickets']		= 'Tiques vencidos';
+$word['sent_to_new_user']		= 'Enviar aviso al usuario.';
+$word['full_name']		= 'Nombre completo';
+$word['ticket_info']		= 'Información del tique';
+$word['options']		= 'Opciones';
+$word['ticket_source']		= 'Fuente de tique';
+$word['phone']		= 'Teléfono';
+$word['other']		= 'Otro';
+$word['due_date']		= 'Fecha de vencimiento';
+$word['select_staff']		= 'Seleccione el miembro del personal o un equipo';
+$word['select_source']		= 'Seleccione fuente';
+$word['issue']		= 'Asunto';
+$word['user_see_sumary']		= 'El usuario podrá ver un resumen del problema debajo y cualquier respuesta asociada.';
+$word['issue_sumary']		= 'Resumen del problema';
+$word['details_on_reason']		= 'Detalle de la(s) razón(es) para abrir el tique.';
+$word['response']		= 'Respuesta';
+$word['response_to_issue']		= 'Respuesta opcional para el problema de arriba.';
+$word['ticket_status']		= 'Estatus del tique';
+$word['close_on_response']		= 'Cierre en la respuesta';
+$word['only_aply_if_ent']		= 'Sólo aplica si la respuesta fue introducida';
+$word['my_signature']		= 'Mi firma';
+$word['dept_signature']		= 'Firma de Departamento';
+$word['optional_internaln']		= 'Nota interna opcional (recomendada en asignación)';
+$word['invalid_date']		= 'Fecha inválida - debe ser MM/DD/YY';
+$word['indicate_source']		= 'Indicar fuente';
+$word['inv_origin_given']		= 'El origen dado es inválido';
+$word['invalid_priority']		= 'Prioridad no válida';
+$word['ticket_creat_staff']		= 'Tique creado por el equipo';
+$word['missing_data']		= 'Faltan datos o son inválidos';
+$word['create_date']		= 'Fecha de creación';
+$word['all_tickets']		= 'Todos los tiques';
+$word['edit']		= 'Editar';
+$word['claim']		= 'Reclamo';
+$word['ban_email']		= 'Correo prohibido';
+$word['release_unassign']		= 'Liberar (Des-Asignarn) tique';
+$word['mark_as_overdue']		= 'Marcar como vencido';
+$word['mark_as_ananswered']		= 'Marcar como no respondido';
+$word['mark_as_answered']		= 'Marcar como respondido';
+$word['unban_email']		= 'Eliminar prohibición de correo';
+$word['source']		= 'Fuente';
+$word['welcome_text']		= 'Con el fin de agilizar las solicitudes de apoyo y un mejor servicio, utilizamos un sistema de tique de soporte. Cada solicitud de ayuda se le asigna un número único que se puede utilizar para rastrear el progreso y respuestas en línea. Para su información le proporcionamos archivos completos y la historia de todas sus solicitudes de soporte. Se requiere una dirección de email válida para enviar un  tique.';
+$word['welcome_support']		= 'Bienvenido al centro de soporte';
+$word['open_new_ticket']		= 'Crear nuevo tique';
+$word['provide_details']		= 'Por favor, proporcione tantos detalles como sea posible para poder asistirle mejor. Para actualizar un tique previamente presentado, por favor regístrese.';
+$word['check_ticket_stat']		= 'Verificar tique';
+$word['provide_archives']		= 'Proporcionamos los archivos y la historia de todas sus solicitudes de soporte actuales y pasadas con las respuestas.';
+$word['sure_to_browse']		= 'Asegúrese de navegar por nuestra';
+$word['before_open_ticket']		= 'antes de abrir un tique.';
+$word['support_center']		= 'Centro de soporte';
+$word['show_all_tickets']		= 'Mostrar todos los tiques';
+$word['ticket_thread']		= 'Ver temas de tiques';
+$word['tickets_status']		= 'Estatus de la vista de tique';
+$word['cant_create_ticket']		= 'No se puede crear el tique.';
+$word['fill_form_open_tic']		= 'Por favor complete el formulario de abajo para abrir un nuevo tique.';
+$word['telephone']		= 'Teléfono';
+$word['general_inquiry']		= 'Consultas generales';
+$word['captcha_text']		= 'Texto de CAPTCHA';
+$word['enter_text_show']		= 'Introduzca el texto mostrado en la imágen.';
+$word['create_ticket']		= 'Crear tique';
+$word['provide_det_only']		= 'Por favor, proporcione tantos detalles como sea posible para poder asistirle mejor.';
+$word['tickets_id']		= 'ID de Tique';
+$word['first_contact']		= 'Si esta es tu primera vez en contacto con nosotros o ha perdido el ID de su tique, por favor';
+$word['prov_login_details']		= 'Para ver el estatus de un tique debe proveernos los datos de acceso en la sección de abajo.';
+$word['login']		= 'Entrar';
+$word['guest_user']		= 'Invitado';
+$word['valid_email_and_tick']		= 'Se requiere un número de tique y dirección de correo válido';
+$word['view_status']		= 'Ver Estatus';
+$word['auth_error']		= 'Error de autenticación, Intentelo de nuevo!';
+$word['invalid_login']		= 'Datos de acceso no válidos';
+$word['ticket_created']		= 'Tique creado exitosamente';
+$word['sent_comments']		= 'Si desea enviar comentarios o información sobre la misma cuestión adicional, por favor, siga las instrucciones que aparecen en el correo electrónico.';
+$word['support_created']		= 'Su solicitud de soporte ha sido creada. Un representante le contactará en breve.';
+$word['team_support']		= 'Equipo de soporte';
+$word['thank_to_contact']		= 'Gracias por contactarnos';
+$word['copyright']		= 'Derechos de Autor';
+$word['right_reserved']		= 'Todos los derechos reservados.';
+$word['powered_by']		= 'Desarrollado por';
+$word['last_mesage']		= 'Último mensaje';
+$word['last_response']		= 'Última respuesta';
+$word['more']		= 'Más';
+$word['post_reply']		= 'Enviar comentario';
+$word['post_internal_note']		= 'Enviar notas';
+$word['dept_transfer']		= 'Transferir dpto.';
+$word['assign_ticket']		= 'Asignar tique';
+$word['advanced']		= 'Avanzado';
+$word['time_zone_based']		= 'El tiempo se basa en la zona horaria';
+$word['select_canned_resp']		= 'Seleccionar respuesta almacenada';
+$word['append']		= 'Anexar';
+$word['summary_required']		= 'Resumen del problema requerido';
+$word['marked_overdue']		= 'Tiques marcados como vencidos';
+$word['ticket_flagged']		= 'Ticket marcados como vencidos por el sistema.';
+$word['sure_delete_ticket']		= 'Seguro que desea borrar los tiques seleccionados?';
+$word['selected_open_tic']		= 'tiques abiertos seleccionados';
+$word['d_ticket_cant_rec']		= 'Los tiques borrados no pueden ser recuperados, incluyendo cualquier archivo adjunto asociado.';
+$word['ticket_searh']		= 'Búsqueda avanzada de tiques';
+$word['keyword']		= 'Palabra clave';
+$word['any_status']		= 'Cualquier estado';
+$word['selt_close_tickets']		= 'selected closed tickets';
+$word['date_range']		= 'Rango de fechas';
+$word['anyone']		= 'Cualquiera';
+$word['search_match']		= 'Coincidencia de los criterios de búsqueda';
+$word['view']		= 'Ver';
+$word['email_reply']		= 'Responder correo';
+$word['for']		= 'Para';
+$word['reopen_on_reply']		= 'Reabrir al responder';
+$word['close_date']		= 'Fecha de Cierre';
+$word['no_internal_note']		= 'No se encontraron notas internas.';
+$word['no_note']		= 'Nota interna';
+$word['ticket_state']		= 'Estado de tique';
+$word['by']		= 'por';
+$word['preview_ticket']		= 'Vista previa de tique';
+$word['note_details']		= 'Detalles de la nota';
+$word['post_note']		= 'Enviar nota';
+$word['transfer']		= 'Transferir';
+$word['reply']		= 'Responder';
+$word['reasisgn']		= 'Reasignar';
+$word['assign']		= 'Asignar';
+$word['ticket_locket_by']		= 'Tique bloqueado por';
+$word['market_overdue']		= 'Marcado como vencido';
+$word['edit_ticket']		= 'Editar tique';
+$word['thread']		= 'Hilo';
+$word['close_on_reply']		= 'Cerrar al responder';
+$word['delete_email']		= 'Borrar correo(s)';
+$word['key_high']		= 'Alta';
+$word['key_low']		= 'Baja';
+$word['key_normal']		= 'Normal';
+$word['key_emergency']		= 'Emergencia';
+$word['invalid_ticket_id']		= 'Id de tique no válido o desconocido';
+$word['cont_admin_if_error']		= 'Acceso denegado. Contacte al administrador si considera que esto es un error';
+$word['cont_admin_to_acces']		= 'Acción denegada. Contacte al administrador para acceder';
+$word['required_response']		= 'Respuesta requerida';
+$word['failed_login']		= 'Intento fallido de inicio de sesión(Usuario)';
+$word['forgot_login']		= 'Olvidó los datos de Acceso? Por favor';
+$word['failed_staff_login']		= 'Intento de acceso fallido por el personal';
+$word['user_and_pass_requir']		= 'Nombre de usuario y contraseña requerido';
+$word['attempts']		= 'Intentos';
+$word['time']		= 'TIEMPO';
+$word['my_closed_tickets']		= 'Mis tiques cerrados';
+$word['stale_tickets']		= 'Tiques obsoletos';
+$word['act_denied_t_locket']		= 'Acción denegada. El tique está bloqueado por alguien más!';
+$word['email_removed_to_reply']		= 'Correo listado como prohibido. Debe ser eliminado para poder reenviar.';
+$word['reply_posted_success']		= 'Respuesta enviada exitosamente';
+$word['cant_flag_tickets']		= 'No se puede marcar los tiques seleccionados como vencidos';
+$word['cant_post_reply']		= 'No se puede enviar respuesta.';
+$word['after']		= 'Después de';
+$word['month']		= 'Mes';
+$word['months']		= 'Meses';
+$word['not_transfer_ticket']		= 'Acceso denegado. No tiene permitida la transferencia de tiques.';
+$word['ticket_in_dept']		= 'El tique ya está en el departamento';
+$word['transfer_comments_req']		= 'Comentario de transferencia requerido';
+$word['transfer_comments_shor']		= 'Comentario de transferencia muy corto!';
+$word['cant_complete_transfer']		= 'No se ha podido completar la transferencia de tique';
+$word['cant_assign_ticket']		= 'Acción denegada. No se le permite asignar/reasignar tiques.';
+$word['select_assignee']		= 'Seleccione cesionario';
+$word['invalid_assigned_id']		= 'ID de cesionario no válido - contacte soporte técnico';
+$word['cant_mass_mang_tick']		= 'Usted no tiene permiso para administrar tiques. Contacte al Administrador para dicho acceso';
+$word['select_one_ticket']		= 'No hay tiques seleccionados. Debe seleccionar al menos un tique.';
+$word['ticket_reopen_by']		= 'Tique reabierto por';
+$word['ticket_reopen']		= 'Tique reabierto';
+$word['selected_tickets']		= 'Tiques seleccionados';
+$word['select_tickets_ropen']		= 'tiques seleccionados reabiertos';
+$word['reopen_successfully']		= 'reabierto exitosamente';
+$word['cant_reopen_ticket']		= 'No se ha podido reabrir los tiques seleccionados';
+$word['dont_permit_reopen_t']		= 'No tiene permiso para reabrir tiques';
+$word['ticket_closed']		= 'tiques seleccionados cerrados';
+$word['cant_close_tickets']		= 'No se pueden cerrar los tiques seleccionados';
+$word['dont_permit_close_t']		= 'No tiene permiso para cerrar los tiques seleccionados';
+$word['ticket_flagged_overd']		= 'Tique marcado como vencido por';
+$word['sticket_mark_overdue']		= 'tiques seleccionados marcados como vencidos';
+$word['deleted_succesfully']		= 'borrados exitosamente';
+$word['tickets_deleted']		= 'tiques seleccionados borrados';
+$word['cant_delete_ticket']		= 'No se ha podido borrar los tiques seleccionados';
+$word['dont_permit_d_tick']		= 'No tiene permiso para borrar tiques';
+$word['unknow_action']		= 'Acción no soportada o no válida - contacte soporte técnico';
+$word['dont_permit_c_tick']		= 'No tiene permiso para crear tiques. Contacte al Administrador para dicho acceso';
+$word['closed_succesfully']		= 'cerrados exitosamente';
+$word['apply']		= 'Aplicar';
+$word['every']		= 'Cada';
+$word['monthly']		= 'Mensualmente';
+$word['ticket_assigned_staf']		= 'El tique ya fue asignado a un personal.';
+$word['ticket_assigned_team']		= 'El tique ya fue asignado a un  equipo.';
+$word['note_posted']		= 'Nota interna enviada exitosamente';
+$word['dont_permit_cs_tick']		= 'No tiene permiso para cerrar tiques';
+$word['unnab_assign_ticket']		= 'No se ha podido completar la asignación de tique';
+$word['ticket_assigned_to']		= 'Tique asignado exitosamente a';
+$word['ticket_assig_to_you']		= 'El tique está ahora asignado a usted!';
+$word['assig_comment_req']		= 'Comentario de asignación requerido';
+$word['ticket_transf_succ']		= 'Tique transferido exitosamente a';
+$word['comment_to_short']		= 'Comentario muy corto';
+$word['cant_set_state']		= 'No tiene permiso para establecer el estado';
+$word['cant_post_inter_note']		= 'No se pudo enviar la nota interna - Datos inválidos o faltantes.';
+$word['cant_post_note']		= 'No se ha podido enviar la nota.';
+$word['ticket_no_response']		= 'Tique cerrado si respuesta por';
+$word['ticket_closed_only']		= 'Tique cerrado';
+$word['summarry_of_note']		= 'Título de la nota - resumen de la nota (opcional)';
+$word['unchanged']		= 'Sin cambios';
+$word['ticket_current_in']		= 'El tique está actualmente en';
+$word['select_target_dep']		= 'Seleccione departamento';
+$word['comments']		= 'Comentarios';
+$word['reasons_to_transfer']		= 'Introduzca el motivo de la transferencia.';
+$word['ticket_assig_current']		= 'El tique está actualmente asignado a';
+$word['closed_tick_reopen']		= 'Al asignar un tique cerrado lo reabrirá!';
+$word['assignee']		= 'Propietario';
+$word['reason_assignment']		= 'Introduzca un motivo para la asignación.';
+$word['tick_reopen_on_mss']		= 'Tique reabierto en envío de correo';
+$word['ticket_thread_only']		= 'Tema del tique';
+$word['post_a_reply']		= 'Enviar un comentario';
+$word['print']		= 'Imprimir';
+$word['cant_obtain_lock']		= 'No se ha podido obtener un bloqueo del tique';
+$word['ticket_assig_to']		= 'El tique está asignado a';
+$word['print_intern_note']		= 'Imprimir notas internas';
+$word['print_notes']		= 'Imprimir notas';
+$word['paper_size_only']		= 'Tamaño de papel';
+$word['s_print_p_size']		= 'Seleccione tamaño de papel para imprimir';
+$word['ok']		= 'Aceptar';
+$word['times']		= 'momentos';
+$word['sure_claim_ticket']		= 'Seguro que desea reclamar (auto asignar) este tique?';
+$word['sure_flat_ticket']		= 'Seguro que desea marcar el tique como contestado?';
+$word['sure_flat_ticket_u']		= 'Seguro que desea marcar el tique como no contestado?';
+$word['sure_flat_tick_ove']		= 'Seguro que desea marcar el tique como vencido?';
+$word['sure_to_ban']		= 'Seguro que desea prohibir';
+$word['ticket_auto_reject']		= 'Nuevos tiques desde esta dirección de correo serán automáticamente reclazados.';
+$word['ticket_c_locket_by']		= 'Este tique está actualmente bloqueado por';
+$word['email_must_removed']		= 'Este correo esta en la lista de correos prohibidos! Debe ser removido cualquier respuesta';
+$word['sure_to_remove']		= 'Seguro que desea borrar';
+$word['from_ban_list']		= 'desde la lista prohibida';
+$word['sure_unassign_tick']		= 'Seguro que desea desasignar el tique desde';
+$word['sure_del_one_tick']		= 'seguro que desea borrar este tique?';
+$word['process']		= 'proceso';
+$word['this_ticket']		= 'este tique';
+$word['reload']		= 'Recargar';
+$word['unknown']		= 'Desconocido';
+$word['perm_denied']		= 'Permiso denegado. No tiene permiso para editar tiques';
+$word['ticket_updated']		= 'Tique actualizado';
+$word['cant_update_tick']		= 'No se ha podido actualizar el tique.';
+$word['not_allowed_c_tick']		= 'Permiso denegado. No tiene permiso para cerrar tiques.';
+$word['ticket_is_closed']		= 'El tique ya está cerrado!';
+$word['stat_set_to_closed']		= 'Estatus establecido como cerrado';
+$word['problem_clos_tick']		= 'Problemas cerrando el tique. Inténtelo de nuevo';
+$word['not_allowed_r_tick']		= 'Permiso denegado. No tiene permiso para reabrir tiques.';
+$word['ticket_is_open']		= 'Tique ya está abierto!';
+$word['ticket_ro_no_comt']		= 'Tique reabierto (sin comentarios)';
+$word['problem_reopen_tic']		= 'Problemas reabriendo tique. Inténtelo de nuevo';
+$word['ticket_not_assig']		= 'El tique no está asignado!';
+$word['ticket_released']		= 'Ticket released (unassigned) from';
+$word['ticket_unassigned']		= 'Tique no asignado';
+$word['cant_release_tick']		= 'Problemas liberando el tique. Inténtelo de nuevo';
+$word['cant_claim_ticket']		= 'Permiso denegado. Usted no puede asignar/reclamar tiques.';
+$word['o_ticket_can_assg']		= 'Solo los tiques abiertos pueden ser asignados';
+$word['ticket_not_to_you']		= 'El tique no ha sido asignado a usted!';
+$word['ticket_claimed_by']		= 'Tique reclamado por';
+$word['problem_asign_tic']		= 'Problema asignando el tique. Inténtelo de nuevo';
+$word['not_allowed_f_tick']		= 'Permiso denegado. Usted no puede marcar tiques como vencidos';
+$word['ticket_ovedue']		= 'Tique marcado como vencido';
+$word['prob_marked_overdue']		= 'Problemas marcando el tique como vencido. Inténtelo de nuevo';
+$word['not_p_flag_ticket']		= 'Permiso denegado. Usted no puede marcar tiques';
+$word['ticket_answered']		= 'Tique marcado como contestado';
+$word['ticket_m_answered']		= 'Tique marcado como contestado';
+$word['prob_mark_t_answer']		= 'Problemas marcando tique como contestado. Inténtelo de nuevo';
+$word['ticket_unanswered']		= 'Tique marcado como no contestado';
+$word['ticket_m_unanswered']		= 'Tique marcado como no contestado';
+$word['prob_mark_unanswer']		= 'Problemas marcando tique como no contestado. Inténtelo de nuevo';
+$word['cant_ban_emails']		= 'Permiso denegado. Usted no puede prohibir correos';
+$word['added_to_ban_list']		= 'agregado a la lista de correos prohibidos';
+$word['cant_add_email_ban']		= 'No se ha podido agregar correo a la lista de correos prohibidos';
+$word['cant_remove_email_b']		= 'Permiso denegado. No puede eliminar correo de la lista de correos prohibidos.';
+$word['email_removed_ban']		= 'Correo eliminado de la lista de correos prohibidos';
+$word['email_not_banlist']		= 'El correo no está en la lista de correos prohibidos';
+$word['unab_remove_email']		= 'No se puede eliminar el correo de la lista de correos prohibidos. Inténtelo de nuevo.';
+$word['not_allowed_d_tick']		= 'Permiso denegado. Usted no puede borrar tiques!!';
+$word['deleted']		= 'borrado';
+$word['deleted_by']		= 'borrado por';
+$word['prob_delete_tick']		= 'Problemas borrando el tique. Inténtelo de nuevo';
+$word['must_select_action']		= 'Debe seleccionar una acción a realizar';
+$word['cant_export_to_pdf']		= 'Error interno: No se puede exportar el tique a PDF para imprimir.';
+$word['query_token_req']		= 'Indice de búsqueda requerido';
+$word['query_token_not_found']		= 'Indice de búsqueda no encontrado';
+$word['cant_dump_query']		= 'error interno: No se pueden mostrar los resultados de la búsqueda';
+$word['system_error']		= 'Error en el sistema';
+$word['only_support_local']		= 'sólo soporta llamdas cron locales';
+$word['only_support_local_p']		= 'only supports local piping';
+$word['support_ticket_syst']		= 'Sistema de soporte de tique';
+$word['published']		= 'Publicado';
+$word['faqs_matched']		= 'Respuestas frecuentes coincidieron con su criterio de búsqueda.';
+$word['kwaheri']		= 'Kwaheri rafiki!';
+$word['email_sent_to']		= 'Un correo con el tique número ha sido enviado a';
+$word['need_ticket_number']		= 'Usted necesitará el número de ticket junto con su correo electrónico para ver el estado y el progreso en línea.';
+$word['sort_by']		= 'Ordenar por';
+$word['invalid_sasl']		= 'Tipo de mecanismo SASL no válido';
+$word['supplied_filename']		= 'El nombre suministrado para el archivo adjunto no puede estar vacio';
+$word['file_not_found']		= 'Archivo no encontrado';
+$word['not_regular_dile']		= 'No es un archivo regular';
+$word['file_not_readable']		= 'El archivo no se puede leer';
+$word['file_not_writable']		= 'El archivo no se puede escribir';
+$word['cant_open_file']		= 'No se puede abrir el archivo';
+$word['error_write_file']		= 'Error escribiendo en el archivo';
+$word['called_statically']		= 'Llamado estática y dada sin entrada';
+$word['no_boundary_found']		= 'Sin límite encontrado';
+$word['part']		= 'parte';
+$word['not_split_header']		= 'No se puede dividir cabecera y el cuerpo';
+$word['message_not_c_head']		= 'El mensaje no contiene cabecera';
+$word['message_not_c_reci']		= 'Mensaje no contiene ningún destinatario';
+$word['cant_read_file']		= 'No se puede leer el archivo';
+$word['unclose_bracket']		= 'La dirección especificada no es válida. Unclosed bracket or quotes';
+$word['invalid_adress']		= 'Dirección no válida';
+$word['invalid_adress_spe']		= 'La dirección especificada no es válida. Unmatched quote or bracket';
+$word['group_name_not_val']		= 'El nombre de grupo no se validó.';
+$word['empty_group']		= 'Grupo vacio.';
+$word['validation_failed']		= 'Error de validación de';
+$word['must_be_array']		= 'debería ser un arreglo';
+$word['no_from_adress_giv']		= 'No desde la dirección dada.';
+$word['dangerous_char']		= 'De la dirección indicada con caracteres peligrosos.';
+$word['fail_open_sendmail']		= 'No se ha podido abrir el correo enviado';
+$word['for_execution']		= 'para ejecución';
+$word['sendmail_returned']		= 'el correo enviado retornó un código de error';
+$word['no_from_adress']		= 'No se ha especificado la dirección del remitente';
+$word['failed_set_sender']		= 'No se pudo establecer el remitente';
+$word['failed_add_recip']		= 'No se pudo agregar destinatario';
+$word['failed_send_data']		= 'No se pudo enviar los datos';
+$word['failed_create_net']		= 'No se ha podido crear un objeto Net_SMTP';
+$word['failed_connect_to']		= 'No se pudo conectar a';
+$word['auth_fair']		= 'la autenticación falló';
+$word['coudnt_connect']		= 'No se puede conectar a ningún servidor de correo';
+$word['at_port']		= 'en el puerto';
+$word['send_email_to']		= 'para enviar un correo a';
+$word['recipient']		= 'destinatario';
+$word['not_be_veryfied']		= 'no se puede verificar.';
+$word['fail_set_recip']		= 'No se pudo establecer destinatario';
+$word['fail_sent_email']		= 'No se pudo enviar correo a';
+$word['fail_create_smtp']		= 'No se pudo crear el objeto Net_SMTP.';
+$word['no_mx_record']		= 'No hay MX-record para';
+$word['found']		= 'encontrado';
+$word['install_pear']		= 'No se pudo iniciar resolver! Instale PEAR:Net_DNS o apague &#34netdns&#34';
+$word['command_failed']		= 'Comando RSET fallido,la conexión SMTP está corrupta.';
+$word['cant_be_empty']		= 'No puede estar vacio';
+$word['no_connected']		= 'no conectado';
+$word['cant_set_w_buf']		= 'No se puede establecer buffer de escritura.';
+$word['req_php_version']		= 'versión de php requerida';
+$word['unknown_error']		= 'Error desconocido';
+$word['fail_write_sock']		= 'No se pudo escribir en socket';
+$word['command_cont_line']		= 'Los comandos no pueden contener saltos de línea';
+$word['conect_was_closed']		= 'La conexión fue cerrada';
+$word['invalid_response']		= 'Respuesta no válida recibida desde el servidor';
+$word['failed_con_socket']		= 'Fallo al conectar socket';
+$word['failed_disc_socket']		= 'Fallo al desconectar socket';
+$word['helo_not_acepted']		= 'HELO no aceptada';
+$word['no_sopport_meth']		= 'Método de autenticación no soportado';
+$word['startls_failed']		= 'Falló STARTTLS';
+$word['smtp_not_sopport']		= 'El servidor SMTP no soporta autenticación';
+$word['not_support_auth']		= 'no es un método de autenticación soportado';
+$word['auth_method_call']		= 'método de autenticación no puede ser llamado';
+$word['method_name']		= 'Nombre de método no es una cadena de caracteres';
+$word['method_callback']		= 'El método devuelto debería ser una cadena de caracteres o un arreglo';
+$word['bad_method_call']		= 'Mal arreglo para el método devuelto';
+$word['expect_string']		= 'Se esperaba una cadena de caracteres o archivo fuente';
+$word['failed_size']		= 'No se ha podido obtener el tamaño del archivo';
+$word['message_size']		= 'El tamaño del mensaje excede el límite del servidor';
+$word['unab_find_class']		= 'No se puede encontrar la clase para el controlador';
+$word['pear_const_caleld']		= 'Constructor PEAR llamado';
+$word['pear_dest_caleld']		= 'Destructor PEAR llamado';
+$word['invalid_error']		= 'irror devuelto no válido';
+$word['invalid_error_mo']		= 'modo de error no válido';
+$word['expected_error']		= 'El error esperado que envio no existe';
+$word['exp_error_empty']		= 'El error esperado que envio está vacio';
+$word['is_obsolet']		= 'está obsoleto, use clase';
+$word['for_exceptions']		= 'para excepciones';
+$word['attachment_set']		= 'Configuraciones adjuntas';
+$word['sure_understand']		= 'Antes de habilitar archivos adjuntos asegúrese de que entiende la configuración de seguridad y todo lo relacionado con la carga de archivos.';
+$word['emailed_attach']		= 'Correos adjuntos';
+$word['accept_emailed']		= 'Archivos de correo aceptados';
+$word['online_attach']		= 'Archivos adjuntos en línea';
+$word['allow_online_at']		= 'Permitir subir archivos adjuntos en línea';
+$word['auth_users_only']		= 'Sólo usuarios autenticados.';
+$word['staff_response']		= 'Archivos de respuesta del personal';
+$word['max_file_size']		= 'Tamaño máximo del archivo';
+$word['attach_folder']		= 'Carpeta de archivos adjuntos';
+$word['web_user_access']		= 'Usuario de la web (por ejemplo Apache) debe tener acceso de escritura a la carpeta.';
+$word['file_ext_s_by_c']		= 'Introduzca las extensiones de archivo permitido separados por una coma.';
+$word['acct_enter_wilc']		= 'Para aceptar todos los archivos introducir el comodín';
+$word['not_recommended']		= 'NO recomendado';
+$word['update_email']		= 'Actualizar correo';
+$word['edit_faq']		= 'Editar PF';
+$word['select_action']		= 'Seleccione Acción';
+$word['unpublish_faq']		= 'Preguntas frecuentes no publicadas';
+$word['publish_faq']		= 'Preguntas frecuentes publicadas';
+$word['delete_faq']		= 'Borrar preguntas frecuentes';
+$word['manage_faq']		= 'Administrar preguntas frecuentes';
+$word['update_faq']		= 'Actualizar preguntas frecuentes';
+$word['add_faq']		= 'Agregar PF';
+$word['faq_info']		= 'Información de preguntas frecuentes';
+$word['category_listing']		= 'Lista de categorías';
+$word['question']		= 'Pregunta';
+$word['faq_belong_to']		= 'Categoría de preguntas frecuentes pertenece a';
+$word['select_faq_cat']		= 'Seleccione la categoría de preguntas frecuentes';
+$word['listing_type']		= 'Tipo de lista';
+$word['questions_listed']		= 'Las preguntas publicadas son listadas en póblico en base de conocimientos si la categoría padre es pública.';
+$word['public_publish']		= 'Publico (publicar)';
+$word['internal_private']		= 'Interna (privado)';
+$word['answer']		= 'Respuesta';
+$word['select_files']		= 'Seleccione los archivos para cargar';
+$word['check_help_topic']		= 'Revise todos los temas de ayuda relacionados con este PF.';
+$word['update_group']		= 'Actualizar Grupo';
+$word['ticket_update']		= 'Actualización de tique';
+$word['sure_email_valid']		= 'Asegurese de que la dirección de correo es válida.';
+$word['web']		= 'Web';
+$word['api']		= 'API';
+$word['priority_level']		= 'Nivel de prioridad';
+$word['reason_edit_tick']		= 'Razón para editar el tique (Requerida)';
+$word['invalid_path']		= 'Ruta no válida';
+$word['error_fetc_tick']		= 'Error buscando hilo de tique - contacte servicio técnico.';
+$word['reopen_ticket']		= 'Reabrir tique';
+$word['reassing_ticket']		= 'Reasignar tique';
+$word['close_ticket']		= 'Cerra tique';
+$word['ticket_states']		= 'Estado de tique';
+$word['flag_as_overdue']		= 'Marcar como vencido';
+$word['clear_ovedue']		= 'Limpiar el indicador de atraso';
+$word['ticket_print_opt']		= 'Opciones de impresión de tique';
+$word['unknown_log_id']		= 'Id de logueo no válido o desconocido';
+$word['non_base_var']		= 'Por favor tenga en cuenta que las variables no básicas depende del contexto de uso. Visite el Wiki de osTicket Wiki actualizar la documentación.';
+$word['base_variables']		= 'Variables básicas';
+$word['other_variables']		= 'Otras Variables';
+$word['ticket_id_int_id']		= 'ID de tique (ID interno)';
+$word['ticket_number']		= 'Número de tique (ID externo)';
+$word['assigned_st_te']		= 'Personal asignado y/o equipo';
+$word['date_created']		= 'Fecha de creación';
+$word['date_closed']		= 'Fecha de cierre';
+$word['auth_used']		= 'Token de qutenticación usado para el logueo automático';
+$word['client_view_link']		= 'Link para ver los tiques de clientes';
+$word['staff_view_link']		= 'Link para ver los tiques del personal';
+$word['expan_var']		= 'Variables expandibles (Ver Wiki)';
+$word['assigned_c_staff']		= 'Personal asignado/cerrado';
+$word['assigned_closing']		= 'Equipo asignado/cerrado';
+$word['incoming_message']		= 'Mensaje entrante';
+$word['outgoing_response']		= 'Mensaje saliente';
+$word['assign_comments']		= 'Asignar/transferir comentarios';
+$word['staff_assigning']		= 'Personal asignado al tique';
+$word['expandable']		= 'expandible';
+$word['fqdn']		= 'Url básica(FQDN) de osTicket';
+$word['no_premade_reply']		= 'No existen respuestas pre-hechas';
+$word['have_problem']		= 'Tenemos un problema... espere un segundo.';
+$word['we_are_done']		= 'Terminamos!';
+$word['upgrade_to']		= 'Aumentado a';
+$word['post_upgrade']		= 'Chequeos después de actualizar!';
+$word['upgrade_failed']		= 'Actualización fallida: hash no válido o desconocido';
+$word['query_arg_req']		= 'Se requieren argumentos para la consulta';
+$word['api_key_not_aut']		= 'Clave de API no autorizada';
+$word['cron_job_exec']		= 'Trabajo en Cron ejecutado';
+$word['invalid_data_rec']		= 'Data recibida no esperada o inválida';
+$word['invalid_file_type']		= 'Tipo de archivo no válido(ext) para';
+$word['poorly_encoded']		= 'Datos mal codificados en base64';
+$word['validation_errors']		= 'Errores de validación';
+$word['request_failed']		= 'Solicitud fallida - Reintételo de nuevo!';
+$word['access_denied_ip']		= 'Acceso denegado a la IP';
+$word['valid_ip_req']		= 'IP válida requerida';
+$word['cant_update_apy']		= 'No se puede actualizar clave de API. Se produjo un error interno';
+$word['cant_add_api_try']		= 'No se puede agregar la clave API. Inténtelo de nuevo!';
+$word['valid_api_req']		= 'Clave de API válida requerida';
+$word['api_key_not_found']		= 'Clave de API no se encuentra activo / o fuente de IP no autorizada';
+$word['cant_read_req']		= 'No se puede leer cuerpo de la solicitud';
+$word['xml_ext_not_suppo']		= 'Extensión XML no está soportada';
+$word['unsop_data_format']		= 'Formato de datos no soporto';
+$word['unexp_data_reciv']		= 'Datos inesperados recibidos';
+$word['cat_name_req']		= 'Nombre de categoría requerido';
+$word['name_is_short']		= 'El nombre es muy corto. 3 caracteres mínimo';
+$word['category_exist']		= 'La categoría ya existe';
+$word['cat_desc_req']		= 'Descripción de la categoría es requerida';
+$word['cant_update_faq']		= 'No se puede actualizar la categía de preguntas frecuentes.';
+$word['cant_create_faq']		= 'No se puede crear categía de preguntas frecuentes. Error interno';
+$word['max_login_attemp']		= 'Has alcanzado el máximo de intentos fallidos de inicio de sesión permitidos. Inténtelo más tarde o';
+$word['invalid_method']		= 'Método inválido';
+$word['attempts_by_user']		= 'Intentos de inicio de sesión excesivo por parte del usuario.';
+$word['user_login']		= 'Inicio de sesión';
+$word['unknown_setting']		= 'Opción de configuración desconocida. Obtenga asistencia técnica.';
+$word['log_time']		= 'Introduzca tiempo de bloqueo en minutos';
+$word['gd_extend_req']		= 'Extensión GD requerida';
+$word['ong_support_req']		= 'Soporte de PNG requerido para imagen Captcha';
+$word['file_uploads_disb']		= 'El directorio ';
+$word['max_file_size_req']		= 'Tamaño máximo del archivo requerido';
+$word['file_ext_req']		= 'Extensiones de archivo permitidos requeridos';
+$word['invalid_selection']		= 'Selección inválida. Debe ser inferior a';
+$word['default_email_req']		= 'Correo por defecto requerido';
+$word['system_admin_email']		= 'Correo del administrador de sistema requerido';
+$word['reply_separator']		= 'Reply separator required to strip quoted reply.';
+$word['setup_as_system_em']		= 'El Correo ya está configurado como sistema de correo electrónico';
+$word['invalid_dept_id']		= 'ID del departamento no válido o faltante(Error interno).';
+$word['email_selec_req']		= 'Selección de correo requerido';
+$word['template_sect_req']		= 'Selección de plantilla requerido';
+$word['dept_exist']		= 'El departamento ya existe';
+$word['def_dep_cant_priv']		= 'El departamento por defecto del sistema no puede ser privada';
+$word['cant_update']		= 'No se puede actualizar';
+$word['dept_error_ocur']		= 'Error de departamento requerido';
+$word['cant_create_dept']		= 'No se puede crear departamento. Error interno';
+$word['url_not_support']		= 'URL no soportada';
+$word['dispatc_compile']		= 'Error de compilación Dispatcher. La función no se puede llamar';
+$word['invalid_faq']		= 'Pregunta frecuente desconocida o inválida';
+$word['invalid_file']		= 'Archivo no conocido o inválido.';
+$word['get_tech_help']		= 'obtener ayuda técnica';
+$word['email_exist']		= 'El correo ya existe';
+$word['email_used_adm']		= 'El correo ya está en uso como correo de administración!';
+$word['email_used_staff']		= 'El correo está en uso por un miembro del personal';
+$word['email_req']		= 'Nombre de correo requerido';
+$word['pass_req']		= 'Contraseña requerida';
+$word['imap_not_exist']		= 'IMAP no existe. PHP debe ser compilado con IMAP habilitado.';
+$word['host_req']		= 'Se requiere el nombre del Host';
+$word['port_req']		= 'Puerto requerido';
+$word['select_protocol']		= 'Seleccione protocolo';
+$word['fetch_int_req']		= 'Intervalo de búsqueda requerido';
+$word['max_email_req']		= 'Máximo de correos requerido';
+$word['what_to_do']		= 'Indique que hacer con los correos encontrados';
+$word['valid_folder_req']		= 'Carpeta válida requerida';
+$word['host_in_use']		= 'La combinación Host/Id de usuario ya está en uso';
+$word['invalid_mail_fold']		= 'Carpeta de correo no válido o desconocida!';
+$word['invalid_arch_fold']		= 'Carpeta de archivo inválido o desconocida!';
+$word['cant_login']		= 'No se puede acceder. Compruebe la configuración de SMTP.';
+$word['cant_update_email']		= 'No se puede actualizar correo. Se produjo un error interno';
+$word['cant_add_email']		= 'No se puede agregar correo electrónico. Error interno';
+$word['question_req']		= 'Pregunta requerida';
+$word['question_exist']		= 'La pregunta ya existe';
+$word['categ_reqired']		= 'La categoría es requerida';
+$word['faq_answer_req']		= 'Respuesta de pregunta frecuente es requerida';
+$word['cant_upd_faq']		= 'No se puede actualizar pregunta frecuente.';
+$word['cant_creat_faq_only']		= 'No se puede crear pregunta frecuente. Error interno';
+$word['file_upload_error']		= 'Error al cargar el archivo';
+$word['invalid_upload']		= 'Mal envío del archivo cargado';
+$word['too_big_max_of']		= 'es demasiado grande. Máximo de';
+$word['allowed']		= 'permitido';
+$word['cant_update_group']		= 'No se pudo actualizar el grupo. Error interno ocurrido.';
+$word['cant_create_group']		= 'No se pudo crear el grupo. Error interno';
+$word['invalid_group_id']		= 'ID de grupo no válido o faltante';
+$word['group_name_req']		= 'Nombre de grupo requerido';
+$word['group_name_at']		= 'El nombre de grupo debe tener al menos 3 caracteres.';
+$word['group_name_exist']		= 'Nombre de grupo ya existe';
+$word['nocontent']		= 'Sin contenido';
+$word['bad_request']		= 'Solicitud inválida';
+$word['unauthorized']		= 'No autorizado';
+$word['forbidden']		= 'prohibido';
+$word['not_found']		= 'No encontrado';
+$word['method_not_allow']		= 'Método no permitido';
+$word['request_range']		= 'Rango solicitado no satisfactorio';
+$word['int_server_error']		= 'Error interno en el servidor';
+$word['no_error']		= 'No hay errores';
+$word['max_stack_depth']		= 'Error al analizar el schema SQL';
+$word['underf_modes_mism']		= 'Desbordamiento o sin coincidencias';
+$word['unexpt_cont_char']		= 'Se encontró carácter de control inesperado';
+$word['syntax_error']		= 'Error en sintaxis, JSON mal formado';
+$word['malmormed_utf']		= 'Caracteres UTF-8 mal formados, posiblemente codificado incorrectamente';
+$word['unknown_json']		= 'Desconocido error de análisis JSON';
+$word['cant_email_smtp']		= 'No se puede enviar correo a traves de SMTP';
+$word['mailer_error']		= 'Error al enviar correo';
+$word['ticket_denied_only']		= 'Tique denegado';
+$word['banned_email']		= 'Correo prohibido';
+$word['excessive_errors']		= 'Errores excesivos procesando correo para';
+$word['mail_fetcher_only']		= 'Obtención de mensajes';
+$word['req_imap_ext']		= 'osTicket requiere extensión PHP IMAP habilitado para IMAP/POP3 email fetch to work!';
+$word['mail_fetcher_error']		= 'Encontrar errores de correo';
+$word['osTicket_trouble']		= 'osTicket está teniendo problemas encontrando correos desde la siguiente cuenta de correo';
+$word['consecutive_errors']		= 'errores consecutivos. Máximo de';
+$word['user']		= 'Usuario';
+$word['could_be_connect']		= 'Esto podría ser problemas de conexión relacionados con el servidor de correo. Se intentará acceder de nuevo en aprox.';
+$word['minutes']		= 'minutos';
+$word['mail_fetch_failure']		= 'Alerta de búsqueda fallida de correo';
+$word['email_parse_failed']		= 'El analizador de correos falló';
+$word['crypt_ext_mcrypt']		= 'La criptografía de extension mcrypt no está habilitada o instalada. Texto/datos están siendo almacenados como texto plano en la base de datos.';
+$word['mcrypt_module_miss']		= 'Falta el módulo mcrypt';
+$word['cant_read_file_cont']		= 'No se puede leer el contenido del archivo';
+$word['unable_migrate_att']		= 'No se puede migrar datos adjuntos';
+$word['unable_remove_file']		= 'No se puede eliminar el archivo del disco';
+$word['query_db_attach']		= 'No se pueden consultar en la base de datos los archivos adjuntos para migrar!';
+$word['attachments_migrate']		= 'Archivos adjuntos a migrar';
+$word['invalid_attachments']		= 'no es válido - abortando la migración de archivos adjuntos';
+$word['cant_locate_attach']		= 'No se puede localizar el archivo adjunto';
+$word['upgrader_attach']		= 'Actualizador: Migrador de archivos adjuntos';
+$word['invalid_csrf_token']		= 'Token CSRF no válido';
+$word['osticket_alert']		= 'Alerta osTicket';
+$word['error_accesing']		= 'Error alacceder al archivo SQL';
+$word['missing_team']		= 'Falta el equipo o no es válido';
+$word['team_name_req']		= 'Se requiere el nombre del equipo';
+$word['at_least_team_chars']		= 'el nombre del equipo debe tener al menos 3 caracteres.';
+$word['team_already_exist']		= 'Nombre del equipo ya existe';
+$word['cant_update_team']		= 'No se puede actualizar el equipo. Error interno';
+$word['cant_create_team']		= 'No se puede crear el equipo. Error interno';
+$word['message_subject_req']		= 'Se requiere el título del mensaje';
+$word['message_body_req']		= 'Se requiere el cuerpo del mensaje';
+$word['invalid_template']		= 'Plantilla no válida o deconocida';
+$word['template_in_use']		= 'Una plantilla en uso no puede ser dehabilitada!';
+$word['temp_fetch_error']		= 'Se encontró un error en la plantilla';
+$word['cant_fetch']		= 'Usted ha alcanzado el máximo de tiques abiertos permitidos.';
+$word['template_id']		= 'id de la plantilla';
+$word['cant_upload_file']		= 'No se puede cargar archivo';
+$word['cant_import_att']		= 'No se puede importar el archivo adjunto';
+$word['file_import_error']		= 'Error de importación de archivos';
+$word['no_required']		= 'Se requiere una nota';
+$word['reached_for']		= 'alacanzado por';
+$word['max_open_tick_l']		= 'Límite máximo de tiques abiertos';
+$word['max_open_t_reach']		= 'Límite máximo de tiques abiertos alcanzado por';
+$word['open_ticket']		= 'Ticket abierto';
+$word['max_allowed']		= 'Máximo permitido';
+$word['notice_to_user']		= 'Notificación enviada al usuario.';
+$word['ticket_assign']		= 'Asignación de tique';
+$word['system_auto_ass']		= 'SISTEMA (Asignación automática)';
+$word['ticket_assign_to']		= 'Tique asignado a';
+$word['ticket_trans_from']		= 'Tique transferido desde';
+$word['priority_requir']		= 'Prioridad requerida';
+$word['select_sla']		= 'Seleccione SLA';
+$word['valid_phone_req']		= 'Número válido de teléfono requerido';
+$word['valid_phone_ext_req']		= 'Número válido de extensión requerido';
+$word['reason_update']		= 'Razones para actualizar requeridas';
+$word['due_data_not_set']		= 'No se puede establecer fecha de vencimiento en un tique cerrado';
+$word['select_time']		= 'Seleccione tiempo';
+$word['invalid_duedata']		= 'Fecha de vencimiento no válida';
+$word['due_date_future']		= 'La Fecha de vencimiento debe ser futura';
+$word['invalid_phone_ext']		= 'Extensión de teléfono no válida';
+$word['ticket_denied_err']		= 'Tique denegado. Error #403';
+$word['ticket_reject']		= 'Tique rechazado';
+$word['by_filter']		= 'por filtro';
+$word['auto_assign']		= 'Asignación automática';
+$word['topic_too_short']		= 'El tema es muy corto. 5 caracteres mínimo';
+$word['topic_exist']		= 'el tema ya existe';
+$word['cant_create_topic']		= 'No se puede crear el tema. Error interno';
+$word['upgrader_error']		= 'Error en el actualizador';
+$word['upgrade_osticket']		= 'Actualizar osTicket a';
+$word['upgrader']		= 'Actualizador';
+$word['pending_tasks']		= 'Tareas pendientes';
+$word['there_are']		= 'Hay';
+$word['pending_upgrade']		= 'tareas pendientes de actualizar por';
+$word['patch']		= 'Parche';
+$word['apply_success']		= 'aplicado exitosamente';
+$word['applied']		= 'aplicado';
+$word['trans_to_db']		= 'Transitioning to db-backed sessions';
+$word['migratin_api']		= 'Migrando claves API a una nueva tabla';
+$word['migrate_gruop']		= 'Migrando grupos de departamentos a una nueva tabla';
+$word['migrate_attach']		= 'Migrando archivos adjuntos a la base de datos, it might take a while depending on the number of files.';
+$word['post_upgrade_cle']		= 'Post-upgrade cleanup!';
+$word['cant_process_clean']		= 'No se puede procesar la limpieza de archivo';
+$word['invalid_input']		= 'Entrada inválida';
+$word['no_fields_setup']		= 'Ningún campo de configuración';
+$word['chars_min']		= 'caracteres mínimo';
+$word['type_not_set']		= 'tipo no establecido';
+$word['xml_error']		= 'Error XML';
+$word['at_line']		= 'en la línea';
+$word['cant_encode_json']		= 'no puede ser codificado como un String JSON';
+$word['contact_sys_admin']		= 'Error: Contacte al administrador del sistema.';
+$word['must_login']		= 'Debe loguearse';
+$word['server_conf_error']		= 'Error de configuración del servidor';
+$word['unknown_attach']		= 'Archivo adjunto desconocido!';
+$word['mail_fetcher_cron']		= 'Mail fetcher cron call';
+$word['faq_added_success']		= 'PF agragada exitosamente';
+$word['cant_add_faq']		= 'No se puede agregar PF. Intentelo de nuevo!';
+$word['faq_apdated']		= 'PF actualizado exitosamente';
+$word['cant_upd_faq_only']		= 'No se puede actualizar PF. Intentelo de nuevo!';
+$word['faq_published']		= 'PF publicada exitosamente';
+$word['cant_publish_faq']		= 'No se puede publicar la PF. Intente editarla.';
+$word['faq_unpublished']		= 'PF despublicada exitosamente';
+$word['cant_anpublish_faq']		= 'No se puede despublicar la PF. Pruebe editandolo.';
+$word['faq_deleted']		= 'borrado exitosamente';
+$word['cant_delete_faq']		= 'No se puede borrar la PF. Inténtelo de nuevo';
+$word['invalid_action']		= 'Acción no válida';
+$word['cant_activate_group']		= 'No se pueden activar los grupos seleccionados';
+$word['fatal_error_kwah']		= 'Error Fatal. Kwaheri!';
+$word['just_deleted']		= 'borrado';
+$word['ticket_without_com']		= 'Tique cerrado (sin comentarios)';
+$word['manually_check_inbox']		= 'Por favor revise manualmente la bandeja de entrada.';
+$word['attach_directory']		= 'Directorio de archivos adjuntos';
+$word['invalid_try_again']		= 'Inválido, inténtelo de nuevo!';
+$word['posibly_invalid_id']		= 'Posiblemente ID de tique no válido';
+$word['message_posted']		= 'Mensaje enviado satisfactoriamente';
+$word['cant_post_message']		= 'No se puede enviar el mensaje. Inténtelo de nuevo';
+$word['errors_occurred']		= 'Error(es) occurrido(s). Por favor inténtelo de nuevo';
+$word['max_fail_login']		= 'Intento máximo de inicio de sesión alacanzado';
+$word['forgot_login_info']		= 'Olvidó los datos de inicio de sesión? Contacte al Administrador.';
+$word['staff_login']		= 'Inicio de sesión de personal';
+$word['timeout']		= 'Tiempo de espera';
+$word['no_logs_found']		= 'No se encontró ningún registro';
+$word['scp_login']		= 'Entrada SCP';
+$word['equal']		= 'Igual';
+$word['not_equal']		= 'Diferente';
+$word['contains']		= 'Que contenga';
+$word['does_not_contain']		= 'Que no contenga';
+$word['starts_with']		= 'Que comience con';
+$word['ends_with']		= 'Que termine con';
+$word['clear']		= 'limpiar';
+$word['tique_priority']		= 'Prioridad del tique';
+$word['sort_by_ticket']		= 'Odernar por el Id de tique';
+$word['sort_by_date']		= 'Odernar por fecha';
+$word['sort_by_subject']		= 'Ordenar por asunto';
+$word['sort_by_name']		= 'Ordenar por nombre';
+$word['sort_by_status']		= 'Ordenar por estatus';
+$word['sort_by_priority']		= 'Ordenar por prioridad';
+$word['sort_by_staff']		= 'Ordenar por nombre de personal más próximo';
+$word['sort_by_assignee']		= 'Asignar por cesionario';
+$word['sort_by_depart']		= 'Ordenar por departamento';
+$word['ticket_assign_you']		= 'tickets assigned to you! Do something about it!';
+$word['reenter_text']		= 'Por favor re-introduzca el texto de nuevo';
+$word['invalid_digest']		= 'Invalid digest challenge';
+$word['returned_failure']		= 'fallido retorno';
+$word['mins']		= 'minutos';
+$word['min']		= 'minuto';
+$word['body_text']		= 'Cuerpo/Texto';
+$word['no_tickets_found']		= 'No hay tiques que coincidan con su criterio de búsqueda.';
+$word['lock_denied']		= 'Bloqueo denegado!';
+$word['cant_acquire_lock']		= 'No se puede adquirir el bloqueo.';
+$word['invali_log_check']		= 'Loguin no válido. Revise';
+$word['me']		= 'Yo';
+$word['polls']		= 'Encuestas';
+$word['manage_polls']		= 'Administrar Encuestas';
+$word['reports']		= 'Reportes';
+$word['manage_questions']		= 'Administrar Preguntas';
+$word['description']		= 'Descripción';
+$word['questions']		= 'Preguntas';
+$word['add_new_question']		= 'Agregar Pregunta Nueva';
+$word['editing_question']		= 'Editar Pregunta';
+$word['manage_answers']		= 'Administrar Respuestas';
+$word['add_new_answer']		= 'Agregar Nueva Respuesta';
+$word['ans_exist']		= 'La respuesta ya existe en el sistema';
+$word['unable_add_ans']		= 'No se pudo agregar la respuesta';
+$word['update_question']		= 'Actualizar respuestas';
+$word['invalid_ans_id']		= 'ID de respuesta inválido';
+$word['ans_update_success']		= 'Respuesta actualizada correctamente';
+$word['delete_answer']		= 'Borrar respuesta';
+$word['sure_delete_answ']		= 'Está seguro de que desea ELIMINAR las respuestas seleccionadas?';
+$word['d_ans_cant_recov']		= 'Las respuestas eliminadas no se pueden recuperar.';
+$word['delete_ans_success']		= 'Respuestas borradas satisfactoriamente';
+$word['no_answers_found']		= 'No se encontraron respuestas';
+$word['cant_delete_ans']		= 'No se puede borrar la respuesta';
+$word['poll_email_subject']		= 'poll_email_subject';
+$word['satisfaction_poll']		= 'Encuesta de satisfacción';
+$word['no_answer_found']		= 'No se encontró la respuesta';
+$word['send']		= 'Enviar';
+$word['comment']		= 'Comentario';
+$word['poll_fill_success']		= 'Encuesta completada satisfactoriamente';
+$word['error_select_answer']		= 'Error: seleccionar una respuesta';
+$word['report']		= 'Reporte';
+$word['date_from']		= 'Fecha desde';
+$word['date_to']		= 'Fecha hasta';
+$word['no_polls_filled']		= 'Ninguna encuesta fué llenada en el intervalo seleccionado.';
+$word['ticket_poll']		= 'Encuesta de Tique';
+$word['alert_on_poll']		= 'Email recordatorio mandado al usuario cuando el tique se cierra';
+$word['transferred']		= 'Transferido';
+$word['Creado']		= 'Creado';
+$word['Cerrado']		= 'Cerrado';
+$word['Reabierto']		= 'Reabierto';
+$word['Asignado']		= 'Asignado';
+$word['Transferido']		= 'Transferido';
+$word['poll_module']		= 'Módulo de encuesta';
+$word['enable_poll_module']		= 'Habilitar módulo de encuesta';
+$word['max_open_polls']		= 'Límite máximo de encuestas abiertas';
+$word['per_email_user']		= 'por email/ususrio';
+$word['cant_fetch_polls']		= 'Usted ha alcanzado el número máximo de encuestas sin completar.<br/> Haga click en los siguientes links para completar la encuesta de sastifacción.';
+$word['maximum_open_polls']		= 'Máximo encuestas abiertas';
+$word['Session timed out due to inactivity']		= 'Tiempo de espera para inactivar la sesión';
+$word['Default Page Size']		= 'Tamaño de p&aacute;gina por defecto';
+$word['Authentication Settings']		= 'Configuraciones de autenticación';
+$word['Password Change Policy']		= 'Pol&iacute;ticas de cambio de contraseña';
+$word['Allow Password Resets']		= 'Permitir resetear la contraseña';
+$word['Enables the']		= 'Habilitar el';
+$word['Forgot my password']		= 'Olvid&oacute; su clave?';
+$word['link on the staff control panel']		= 'enlace a el panel de control de personal';
+$word['Password Reset Window:']		= 'Ventana para resetear su contraseña:';
+$word['Maximum time']		= 'Tiempo m&aacute;ximo';
+$word['in minutes']		= 'en minutos';
+$word['a password reset token can be valid.']		= 'en los que el token de reseteo de contraseña puede ser válido.';
+$word['Staff Excessive Logins']		= 'Inicios de sesi&oacute;n excedido por el personal';
+$word['Maximum idle time in minutes before a staff member must log in again (enter 0 to disable).']		= 'Tiempo m&aacute;ximo de ocio antes de que un miembro del personal inicie sesi&oacute;n de nuevo (introduzca 0 para deshabilitar).';
+$word['Bind Staff Session to IP']		= 'Enlazar la sesi&oacute;n del personal a una IP';
+$word['binds staff session to originating IP address upon login']		= 'Enlazar la sesi&oacute;n del personal a la direcci&oacute;n generada en el inicio de sesi&oacute;n';
+$word['cant_create_ans']		= 'Poder crear respuesta';
+$word['Email Information &amp; Settings']		= 'Informaci&oacute;n de Correos &amp; Configuraciones';
+$word['New Ticket Priority']		= 'Nueva Prioridad de Tique';
+$word['Fetched Emails']		= 'Correos Encontrados';
+$word['Helpdesk URl required']		= 'La URL del Helpdesk es requerida';
+$word['Helpdesk title required']		= 'El t&iacute;tulo del Helpdesk es requerido';
+$word['Default Dept. required']		= 'El depto. por defecto es requerido';
+$word['You must select template.']		= 'Debe seleccionar una plantilla.';
+$word['Enter idle time in minutes']		= 'Introduzca tiempo ocioso en minutos';
+$word['Time format required']		= 'Formato de hora requerido';
+$word['Date format required']		= 'Formato de fecha requerido';
+$word['Datetime format required']		= 'Formato de hora y fecha requerido';
+$word['Day, Datetime format required']		= 'El formato de d&iacute;a, hora y fecha es requerido';
+$word['Default Timezone required']		= 'La zona horaria por defecto es requerida';
+$word['Internal Note']		= 'Notas Internas';
+$word['Note details']		= 'Detalles de la nota';
+$word['Note title - summary of the note (optional)']		= 'T&iacute;tulo de la nota - resumen de la nota (opcional)';
+$word['Update Template']		= 'Actualizar plantilla';
+$word['Save Changes']		= 'Guardar Cambios';
+$word['Email Template']		= 'Plantillas de Correo';
+$word['Template information.']		= 'Informaci&oacute;n de la plantilla.';
+$word['Template Messages']		= 'Plantillas de Mensajes';
+$word['Click on the message to edit.']		= 'Haga click en el mensaje para editar.';
+$word['Unimplemented Template Messages']		= 'Plantilla de mensajes no implementada';
+$word['Click on the message to implement']		= 'Haga click en el mensaje para implementar';
+$word['Admin Notes']		= 'Administrar Notas';
+$word['Internal notes.']		= 'Motas Internas.';
+$word['Select Priority']		= 'Seleccione Prioridad';
+$word['New Ticket Dept.']		= 'Nuevo tique al depto.';
+$word['Select Department']		= 'Seleccione el departamento';
+$word['Auto-response']		= 'Respuesta Automática';
+$word['new ticket auto-response for this email. Override global and dept. settings.']= 'Nuevo tique de respuesta autom&aacute;tica para este correo. Sobreescribir configuraciones globales de departamento.';
+$word['Login Information']		= 'Información de inicio de sesión';
+$word['Optional BUT required when IMAP/POP or SMTP (with auth.) are enabled.']		= 'Opcional, PERO requerido cuando IMAP/POP &oacute; SMTP (con autenticaci&oacute;n) est&aacute;n habilitados.';
+$word['SSL']		= 'SSL';
+$word['Delay intervals in minutes']		= 'Tiempo de espera en minutos';
+$word['Maximum emails to process per fetch.']		= 'Cantidad máxima de correos para procesar por búsqueda.';
+$word['folder.']		= 'Carpeta.';
+$word['Authentication Required']		= 'Se requiere autenticación';
+$word['Forgot your login info? Contact Admin.']	='Olvid&oacute; sus datos de acceso? Contacte al administrador.';
+$word['Thank-you Page']		= 'P&aacute;gina de agradecimiento';
+$word['System Default']		= 'Sistema por defecto';
+$word['Overrides global setting. Applies to web tickets only.']		= 'Sobreescribe la configuraci&oacute;n global. Aplica s&oacute;lo a tiquesn en la web.';
+$word['Staff Members']		= 'Staff Members';
+$word['Select a Target']		= 'Seleccione un objetivo';
+$word['Match All']		= 'Coincidir todo';
+$word['Match Any']		= 'Coincidir Alguna';
+$word['All other actions and filters are ignored']		= 'Todas las otras acciones y filtros son ignorados';
+$word['Transient']		= 'Transitorio';
+$word['SLA can be overridden on ticket transfer or help topic change']		= 'SLA puede ser sobreescrito en la transferencia de tique o en el cambio de un tema de ayuda';
+$word['Email Templates']		= 'Plantillas de correo';
+$word['Add New Template']		= 'Agregar nueva plantilla';
+$word['In-Use']		= 'En-Uso';
+$word['Date Added']		= 'Fecha agregada';
+$word['Last Updated']		= 'Ultima actualización';
+$word['Please Confirm']		= 'Por favor confirme';
+$word['Are you sure want to']		= 'Seguro que quiere';
+$word['selected templates?']		= 'plantillas seleccionadas?';
+$word['Are you sure you want to DELETE selected templates?']		= 'Est&aacute; seguro que desea eliminar las plantillas seleccionadas?';
+$word['Deleted templates CANNOT be recovered.']		= 'Las plantillas borradas no pueden ser recuperadas.';
+$word['Please confirm to continue.']		= 'Por favor confirme para continuar.';
+$word['No, Cancel']		= 'No, Cancela';
+$word['Yes, Do it!']		= 'Yes, Hazlo!';
+$word['Add Template']		= 'Agregar plantilla';
+$word['Template To Clone']		= 'Plantilla para clonar';
+$word['Select One']		= 'Selecccione una';
+$word['select an existing template to copy and edit it thereafter']		= 'seleccione una plantilla existente para copiarla y editarla a partir de entonces';
+$word['last_updated']		= 'Ultima Actualización';
+$word['Selection required']		= 'Selection required';
+$word['Enter valid numeric value']		= 'Enter valid numeric value';
+$word['Enter lock time in minutes']		= 'Introduzca el tiempo de bloqueo en minutos';
+$word['invalid_code_or_closed_ticket']		= 'Este tique ha sido cerrado o el código es inv&aacute;lido';
+$word['Reasons for status change (internal note). Optional but highly recommended.']		= 'Detalle del cambio de estatus (Nota Interna). Opcional pero altamente recomendado.';
+$word['Ban Email']		= 'Prohibir Email';
+$word['this_link_is_not_valid']		= 'Este enlace o dirección no es válido';
+$word['Valid password reset window required']		= 'Tiempo para resetear la contraseña requerido';
+$word['Accept emailed/API attachments.']		= 'Aceptar archivos adjuntos en correos.';
+$word['one_time_notice']		= 'Se envia una notificación, si está habilitado, cuando el usuario ha alcanzado el límite de tiques abiertos.';
+$word['send_link_to_fill']		= 'Envia un enlace para llenar la encuesta de satisfacción al usuario cuando un tique es cerrado.';
+$word['staff_reset_pass']		= 'Reseteo de contraseña de personal';
+$word['pass_reset_link']		= 'Notificación enviada al personal con el enlace de reseteo de contraseña.';
+$word['template_cant_disabled']		= 'Una plantilla en uso no puede ser deshabilitada!';
+$word['code_name_required']			= 'Se requiere el nombre del código';
+$word['temp_def_sub_body']			= 'En las plantillas de correo se deben definir el asunto y el cuerpo como parte de la plantilla';
+$word['Message template updated successfully']		= 'El mensaje de la plantilla ha sido actualizado exitosamente';
+$word['in']		= 'en';
+$word['-- do not edit --']		= '-- no editar --';
+$word['-- no editar --']		= '-- no editar --';
+$word['You must select a Dept.']		= 'Seleccione un departamento';
+$word['Unknown action']		= 'Acción desconocida';
+$word['printed_by']		= 'imprimido por';
+$word['on']		= 'en';
+$word['specific_sys_email']		= 'Correo específico del sistema';
+$word['Invalid CSRF token']		= 'Token CSRF invalido';
+$word['Active']		= 'Active';
+$word['Disabled']		= 'Disabled';
+$word['Monthly']		= 'Monthly';
+$word['Every']		= 'Every';
+$word['Months']		= 'Months';
+$word['Templates']		= 'Templates';
+$word['Name']		= 'Name';
+$word['Status']		= 'Status';
+$word['Select']		= 'Select';
+$word['All']		= 'All';
+$word['None']		= 'None';
+$word['Toggle']		= 'Toggle';
\ No newline at end of file
diff --git a/include/pear/Auth/SASL.php b/include/pear/Auth/SASL.php
index 5bd6eb09..95a3c108 100644
--- a/include/pear/Auth/SASL.php
+++ b/include/pear/Auth/SASL.php
@@ -44,6 +44,7 @@
 */
 
 require_once('PEAR.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class Auth_SASL
 {
@@ -109,7 +110,8 @@ function &factory($type)
                     $parameter = $hash;
                     break;
                 }
-                return PEAR::raiseError('Invalid SASL mechanism type');
+                return PEAR::raiseError(lang('invalid_sasl'));
+
                 break;
         }
 
diff --git a/include/pear/Auth/SASL/DigestMD5.php b/include/pear/Auth/SASL/DigestMD5.php
index 07007b7c..f5a27865 100644
--- a/include/pear/Auth/SASL/DigestMD5.php
+++ b/include/pear/Auth/SASL/DigestMD5.php
@@ -44,6 +44,7 @@
 */
 
 require_once('Auth/SASL/Common.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 class Auth_SASL_DigestMD5 extends Auth_SASL_Common
 {
@@ -81,7 +82,7 @@ function getResponse($authcid, $pass, $challenge, $hostname, $service, $authzid
                 return sprintf('username="%s"' . $authzid_string  . ',nonce="%s",cnonce="%s",nc=00000001,qop=auth,digest-uri="%s",response=%s,maxbuf=%d', $authcid, $challenge['nonce'], $cnonce, $digest_uri, $response_value, $challenge['maxbuf']);
             }
         } else {
-            return PEAR::raiseError('Invalid digest challenge');
+            return PEAR::raiseError(lang('invalid_digest'));
         }
     }
     
diff --git a/include/pear/Mail.php b/include/pear/Mail.php
index 75132ac2..3d4acf12 100644
--- a/include/pear/Mail.php
+++ b/include/pear/Mail.php
@@ -44,6 +44,7 @@
  */
 
 require_once 'PEAR.php';
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 /**
  * PEAR's Mail:: interface. Defines the interface for implementing
@@ -80,7 +81,7 @@ function &factory($driver, $params = array())
             $mailer = new $class($params);
             return $mailer;
         } else {
-            return PEAR::raiseError('Unable to find class for driver ' . $driver);
+            return PEAR::raiseError(lang('unab_find_class').' ' . $driver);
         }
     }
 
@@ -114,7 +115,7 @@ function &factory($driver, $params = array())
     function send($recipients, $headers, $body)
     {
         if (!is_array($headers)) {
-            return PEAR::raiseError('$headers must be an array');
+            return PEAR::raiseError('$headers '.lang('must_be_array'));
         }
 
         $result = $this->_sanitizeHeaders($headers);
diff --git a/include/pear/Mail/RFC822.php b/include/pear/Mail/RFC822.php
index 58d36465..4b5a2606 100644
--- a/include/pear/Mail/RFC822.php
+++ b/include/pear/Mail/RFC822.php
@@ -67,6 +67,7 @@
  * @license BSD
  * @package Mail
  */
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 class Mail_RFC822 {
 
     /**
@@ -253,7 +254,7 @@ function _splitAddresses($address)
 
             // First check there's a colon at all:
             if (strpos($string, ':') === false) {
-                $this->error = 'Invalid address: ' . $string;
+                $this->error = lang('invalid_adress').': ' . $string;
                 return false;
             }
 
@@ -340,7 +341,7 @@ function _splitCheck($parts, $char)
                 if (isset($parts[$i + 1])) {
                     $string = $string . $char . $parts[$i + 1];
                 } else {
-                    $this->error = 'Invalid address spec. Unclosed bracket or quotes';
+                    $this->error = lang('unclose_bracket');
                     return false;
                 }
             } else {
@@ -406,7 +407,7 @@ function _hasUnclosedBrackets($string, $chars)
         $this->_hasUnclosedBracketsSub($string, $num_angle_end, $chars[1]);
 
         if ($num_angle_start < $num_angle_end) {
-            $this->error = 'Invalid address spec. Unmatched quote or bracket (' . $chars . ')';
+            $this->error = lang('invalid_adress_spe').' (' . $chars . ')';
             return false;
         } else {
             return ($num_angle_start > $num_angle_end);
@@ -457,7 +458,7 @@ function _validateAddress($address)
 
             // And validate the group part of the name.
             if (!$this->_validatePhrase($groupname)){
-                $this->error = 'Group name did not validate.';
+                $this->error = lang('group_name_not_val');
                 return false;
             } else {
                 // Don't include groups if we are not nesting
@@ -487,7 +488,7 @@ function _validateAddress($address)
         // Groupname:;
         // Then errors were appearing.
         if (!count($addresses)){
-            $this->error = 'Empty group.';
+            $this->error = lang('empty_group');
             return false;
         }
 
@@ -502,7 +503,7 @@ function _validateAddress($address)
         for ($i = 0; $i < count($addresses); $i++) {
             if (!$this->validateMailbox($addresses[$i])) {
                 if (empty($this->error)) {
-                    $this->error = 'Validation failed for: ' . $addresses[$i];
+                    $this->error = lang('validation_failed').': ' . $addresses[$i];
                 }
                 return false;
             }
diff --git a/include/pear/Mail/mail.php b/include/pear/Mail/mail.php
index a8b4b5db..65d777ac 100644
--- a/include/pear/Mail/mail.php
+++ b/include/pear/Mail/mail.php
@@ -48,6 +48,9 @@
  * @package Mail
  * @version $Revision: 294747 $
  */
+
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 class Mail_mail extends Mail {
 
     /**
@@ -115,7 +118,7 @@ function Mail_mail($params = null)
     function send($recipients, $headers, $body)
     {
         if (!is_array($headers)) {
-            return PEAR::raiseError('$headers must be an array');
+            return PEAR::raiseError('$headers '.lang('must_be_array'));
         }
 
         $result = $this->_sanitizeHeaders($headers);
@@ -159,7 +162,7 @@ function send($recipients, $headers, $body)
         // If the mail() function returned failure, we need to create a
         // PEAR_Error object and return it instead of the boolean result.
         if ($result === false) {
-            $result = PEAR::raiseError('mail() returned failure');
+            $result = PEAR::raiseError('mail() '.lang('returned_failure'));
         }
 
         return $result;
diff --git a/include/pear/Mail/mime.php b/include/pear/Mail/mime.php
index 4522e20c..8e091a5d 100644
--- a/include/pear/Mail/mime.php
+++ b/include/pear/Mail/mime.php
@@ -73,6 +73,7 @@
  * consist of.
  */
 require_once 'Mail/mimePart.php';
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 
 /**
@@ -428,7 +429,7 @@ function addAttachment($file,
         }
 
         if (!strlen($filename)) {
-            $msg = "The supplied filename for the attachment can't be empty";
+            $msg = lang("supplied_filename");
             $err = PEAR::raiseError($msg);
             return $err;
         }
@@ -466,15 +467,15 @@ function &_file2str($file_name)
     {
         // Check state of file and raise an error properly
         if (!file_exists($file_name)) {
-            $err = PEAR::raiseError('File not found: ' . $file_name);
+            $err = PEAR::raiseError(lang('file_not_found').': ' . $file_name);
             return $err;
         }
         if (!is_file($file_name)) {
-            $err = PEAR::raiseError('Not a regular file: ' . $file_name);
+            $err = PEAR::raiseError(lang('not_regular_dile').': ' . $file_name);
             return $err;
         }
         if (!is_readable($file_name)) {
-            $err = PEAR::raiseError('File is not readable: ' . $file_name);
+            $err = PEAR::raiseError(lang('file_not_readable').': '. $file_name);
             return $err;
         }
 
@@ -763,7 +764,7 @@ function saveMessage($filename, $params = null, $headers = null, $overwrite = fa
     {
         // Check state of file and raise an error properly
         if (file_exists($filename) && !is_writable($filename)) {
-            $err = PEAR::raiseError('File is not writable: ' . $filename);
+            $err = PEAR::raiseError(lang('file_not_writable').': ' . $filename);
             return $err;
         }
 
@@ -773,14 +774,14 @@ function saveMessage($filename, $params = null, $headers = null, $overwrite = fa
         }
 
         if (!($fh = fopen($filename, 'ab'))) {
-            $err = PEAR::raiseError('Unable to open file: ' . $filename);
+            $err = PEAR::raiseError(lang('cant_open_file').': ' . $filename);
             return $err;
         }
 
         // Write message headers into file (skipping Content-* headers)
         $head = $this->txtHeaders($headers, $overwrite, true);
         if (fwrite($fh, $head) === false) {
-            $err = PEAR::raiseError('Error writing to file: ' . $filename);
+            $err = PEAR::raiseError(lang('error_write_file').': ' . $filename);
             return $err;
         }
 
@@ -811,7 +812,7 @@ function saveMessageBody($filename, $params = null)
     {
         // Check state of file and raise an error properly
         if (file_exists($filename) && !is_writable($filename)) {
-            $err = PEAR::raiseError('File is not writable: ' . $filename);
+            $err = PEAR::raiseError(lang('file_not_writable').': ' . $filename);
             return $err;
         }
 
@@ -821,7 +822,7 @@ function saveMessageBody($filename, $params = null)
         }
 
         if (!($fh = fopen($filename, 'ab'))) {
-            $err = PEAR::raiseError('Unable to open file: ' . $filename);
+            $err = PEAR::raiseError(lang('cant_open_file').': ' . $filename);
             return $err;
         }
 
diff --git a/include/pear/Mail/mimeDecode.php b/include/pear/Mail/mimeDecode.php
index b3001958..5d706d86 100644
--- a/include/pear/Mail/mimeDecode.php
+++ b/include/pear/Mail/mimeDecode.php
@@ -64,7 +64,7 @@
  */
 
 require_once 'PEAR.php';
-
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 /**
  * The Mail_mimeDecode class is used to decode mail/mime messages
@@ -209,7 +209,7 @@ function decode($params = null)
 
         // Called statically but no input
         } elseif ($isStatic) {
-            return PEAR::raiseError('Called statically and no input given');
+            return PEAR::raiseError(lang('called_statically'));
 
         // Called via an object
         } else {
@@ -317,7 +317,7 @@ function _decode($headers, $body, $default_ctype = 'text/plain')
                 case 'multipart/related':
                 case 'multipart/mixed':
                     if(!isset($content_type['other']['boundary'])){
-                        $this->_error = 'No boundary found for ' . $content_type['value'] . ' part';
+                        $this->_error = lang('no_boundary_found').' '. $content_type['value'] . ' '.lang('part');
                         return false;
                     }
 
@@ -414,7 +414,7 @@ function _splitBodyHeader($input)
         if (preg_match("/^(.*?)\r?\n\r?\n(.*)/s", $input, $match)) {
             return array($match[1], $match[2]);
         }
-        $this->_error = 'Could not split header and body';
+        $this->_error = lang('not_split_header');
         return false;
     }
 
@@ -735,7 +735,7 @@ function getSendArray()
         $to = "";
         $header = array();
         if (!$headerlist) {
-            return $this->raiseError("Message did not contain headers");
+            return $this->raiseError(lang("message_not_c_head"));
         }
         foreach($headerlist as $item) {
             $header[$item['name']] = $item['value'];
@@ -749,7 +749,7 @@ function getSendArray()
             }
         }
         if ($to == "") {
-            return $this->raiseError("Message did not contain any recipents");
+            return $this->raiseError(lang("message_not_c_reci"));
         }
         $to = substr($to,1);
         return array($to,$header,$this->_body);
diff --git a/include/pear/Mail/mimePart.php b/include/pear/Mail/mimePart.php
index a839402f..d68717f8 100644
--- a/include/pear/Mail/mimePart.php
+++ b/include/pear/Mail/mimePart.php
@@ -73,6 +73,9 @@
  * @version   Release: @package_version@
  * @link      http://pear.php.net/package/Mail_mime
  */
+
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 class Mail_mimePart
 {
     /**
@@ -368,12 +371,12 @@ function encode($boundary=null)
     function encodeToFile($filename, $boundary=null, $skip_head=false)
     {
         if (file_exists($filename) && !is_writable($filename)) {
-            $err = PEAR::raiseError('File is not writeable: ' . $filename);
+            $err = PEAR::raiseError(lang('file_not_writable').': ' . $filename);
             return $err;
         }
 
         if (!($fh = fopen($filename, 'ab'))) {
-            $err = PEAR::raiseError('Unable to open file: ' . $filename);
+            $err = PEAR::raiseError(lang('cant_open_file').': ' . $filename);
             return $err;
         }
 
@@ -511,12 +514,12 @@ function _getEncodedData($data, $encoding)
     function _getEncodedDataFromFile($filename, $encoding, $fh=null)
     {
         if (!is_readable($filename)) {
-            $err = PEAR::raiseError('Unable to read file: ' . $filename);
+            $err = PEAR::raiseError(lang('cant_read_file').': ' . $filename);
             return $err;
         }
 
         if (!($fd = fopen($filename, 'rb'))) {
-            $err = PEAR::raiseError('Could not open file: ' . $filename);
+            $err = PEAR::raiseError(lang('cant_open_file').': ' . $filename);
             return $err;
         }
 
diff --git a/include/pear/Mail/sendmail.php b/include/pear/Mail/sendmail.php
index b056575e..18dd6096 100644
--- a/include/pear/Mail/sendmail.php
+++ b/include/pear/Mail/sendmail.php
@@ -22,6 +22,8 @@
  * @package Mail
  * @version $Revision: 294744 $
  */
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 class Mail_sendmail extends Mail {
 
     /**
@@ -105,7 +107,7 @@ function Mail_sendmail($params)
     function send($recipients, $headers, $body)
     {
         if (!is_array($headers)) {
-            return PEAR::raiseError('$headers must be an array');
+            return PEAR::raiseError('$headers '.lang('must_be_array'));
         }
 
         $result = $this->_sanitizeHeaders($headers);
@@ -133,19 +135,19 @@ function send($recipients, $headers, $body)
         }
 
         if (!isset($from)) {
-            return PEAR::raiseError('No from address given.');
+            return PEAR::raiseError(lang('no_from_adress_giv'));
         } elseif (strpos($from, ' ') !== false ||
                   strpos($from, ';') !== false ||
                   strpos($from, '&') !== false ||
                   strpos($from, '`') !== false) {
-            return PEAR::raiseError('From address specified with dangerous characters.');
+            return PEAR::raiseError(lang('dangerous_char'));
         }
 
         $from = escapeshellarg($from); // Security bug #16200
 
         $mail = @popen($this->sendmail_path . (!empty($this->sendmail_args) ? ' ' . $this->sendmail_args : '') . " -f$from -- $recipients", 'w');
         if (!$mail) {
-            return PEAR::raiseError('Failed to open sendmail [' . $this->sendmail_path . '] for execution.');
+            return PEAR::raiseError(lang('fail_open_sendmail').' [' . $this->sendmail_path . '] '.lang('for_execution').'.');
         }
 
         // Write the headers following by two newlines: one to end the headers
@@ -161,7 +163,7 @@ function send($recipients, $headers, $body)
         }
 
         if ($result != 0) {
-            return PEAR::raiseError('sendmail returned error code ' . $result,
+            return PEAR::raiseError(lang('sendmail_returned').' ' . $result,
                                     $result);
         }
 
diff --git a/include/pear/Mail/smtp.php b/include/pear/Mail/smtp.php
index 75171891..b9155a66 100644
--- a/include/pear/Mail/smtp.php
+++ b/include/pear/Mail/smtp.php
@@ -71,6 +71,9 @@
  * @package Mail
  * @version $Revision: 294747 $
  */
+
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 class Mail_smtp extends Mail {
 
     /**
@@ -251,7 +254,7 @@ function send($recipients, $headers, $body)
         }
 
         if (!is_array($headers)) {
-            return PEAR::raiseError('$headers must be an array');
+            return PEAR::raiseError('$headers '.lang('must_be_array'));
         }
 
         $this->_sanitizeHeaders($headers);
@@ -272,7 +275,7 @@ function send($recipients, $headers, $body)
 
         if (!isset($from)) {
             $this->_smtp->rset();
-            return PEAR::raiseError('No From: address has been provided',
+            return PEAR::raiseError(lang('no_from_adress'),
                                     PEAR_MAIL_SMTP_ERROR_FROM);
         }
 
@@ -283,7 +286,7 @@ function send($recipients, $headers, $body)
             }
         }
         if (PEAR::isError($res = $this->_smtp->mailFrom($from, ltrim($params)))) {
-            $error = $this->_error("Failed to set sender: $from", $res);
+            $error = $this->_error(lang('failed_set_sender').": $from", $res);
             $this->_smtp->rset();
             return PEAR::raiseError($error, PEAR_MAIL_SMTP_ERROR_SENDER);
         }
@@ -297,7 +300,7 @@ function send($recipients, $headers, $body)
         foreach ($recipients as $recipient) {
             $res = $this->_smtp->rcptTo($recipient);
             if (is_a($res, 'PEAR_Error')) {
-                $error = $this->_error("Failed to add recipient: $recipient", $res);
+                $error = $this->_error(lang('failed_add_recip').": $recipient", $res);
                 $this->_smtp->rset();
                 return PEAR::raiseError($error, PEAR_MAIL_SMTP_ERROR_RECIPIENT);
             }
@@ -316,7 +319,7 @@ function send($recipients, $headers, $body)
 		$this->greeting = $this->_smtp->getGreeting();
 
         if (is_a($res, 'PEAR_Error')) {
-            $error = $this->_error('Failed to send data', $res);
+            $error = $this->_error(lang('failed_send_data'), $res);
             $this->_smtp->rset();
             return PEAR::raiseError($error, PEAR_MAIL_SMTP_ERROR_DATA);
         }
@@ -352,7 +355,7 @@ function &getSMTPObject()
 
         /* If we still don't have an SMTP object at this point, fail. */
         if (is_object($this->_smtp) === false) {
-            return PEAR::raiseError('Failed to create a Net_SMTP object',
+            return PEAR::raiseError(lang('failed_create_net'),
                                     PEAR_MAIL_SMTP_ERROR_CREATE);
         }
 
@@ -363,7 +366,7 @@ function &getSMTPObject()
 
         /* Attempt to connect to the configured SMTP server. */
         if (PEAR::isError($res = $this->_smtp->connect($this->timeout))) {
-            $error = $this->_error('Failed to connect to ' .
+            $error = $this->_error(lang('failed_connect_to').' ' .
                                    $this->host . ':' . $this->port,
                                    $res);
             return PEAR::raiseError($error, PEAR_MAIL_SMTP_ERROR_CONNECT);
@@ -376,7 +379,7 @@ function &getSMTPObject()
             if (PEAR::isError($res = $this->_smtp->auth($this->username,
                                                         $this->password,
                                                         $method))) {
-                $error = $this->_error("$method authentication failure",
+                $error = $this->_error("$method ".lang('auth_fair'),
                                        $res);
                 $this->_smtp->rset();
                 return PEAR::raiseError($error, PEAR_MAIL_SMTP_ERROR_AUTH);
diff --git a/include/pear/Mail/smtpmx.php b/include/pear/Mail/smtpmx.php
index f0b69408..094d7a7b 100755
--- a/include/pear/Mail/smtpmx.php
+++ b/include/pear/Mail/smtpmx.php
@@ -48,6 +48,7 @@
  */
 
 require_once 'Net/SMTP.php';
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 /**
  * SMTP MX implementation of the PEAR Mail interface. Requires the Net_SMTP class.
@@ -149,43 +150,43 @@ class Mail_smtpmx extends Mail {
     var $errorCode = array(
         'not_connected' => array(
             'code'  => 1,
-            'msg'   => 'Could not connect to any mail server ({HOST}) at port {PORT} to send mail to {RCPT}.'
+            'msg'   => lang('coudnt_connect').' ({HOST}) '.lang('at_port').' {PORT} '.lang('send_email_to').' {RCPT}.'
         ),
         'failed_vrfy_rcpt' => array(
             'code'  => 2,
-            'msg'   => 'Recipient "{RCPT}" could not be veryfied.'
+            'msg'   => lang('recipient').' "{RCPT}" '.lang('not_be_veryfied')
         ),
         'failed_set_from' => array(
             'code'  => 3,
-            'msg'   => 'Failed to set sender: {FROM}.'
+            'msg'   => lang('failed_set_sender').': {FROM}.'
         ),
         'failed_set_rcpt' => array(
             'code'  => 4,
-            'msg'   => 'Failed to set recipient: {RCPT}.'
+            'msg'   => lang('fail_set_recip').': {RCPT}.'
         ),
         'failed_send_data' => array(
             'code'  => 5,
-            'msg'   => 'Failed to send mail to: {RCPT}.'
+            'msg'   => lang('fail_sent_email').': {RCPT}.'
         ),
         'no_from' => array(
             'code'  => 5,
-            'msg'   => 'No from address has be provided.'
+            'msg'   => lang('no_from_adress')
         ),
         'send_data' => array(
             'code'  => 7,
-            'msg'   => 'Failed to create Net_SMTP object.'
+            'msg'   => lang('fail_create_smtp')
         ),
         'no_mx' => array(
             'code'  => 8,
-            'msg'   => 'No MX-record for {RCPT} found.'
+            'msg'   => lang('no_mx_record').' {RCPT} '.lang('found').'.'
         ),
         'no_resolver' => array(
             'code'  => 9,
-            'msg'   => 'Could not start resolver! Install PEAR:Net_DNS or switch off "netdns"'
+            'msg'   => lang('install_pear')
         ),
         'failed_rset' => array(
             'code'  => 10,
-            'msg'   => 'RSET command failed, SMTP-connection corrupt.'
+            'msg'   => lang('command_failed')
         ),
     );
 
@@ -274,7 +275,7 @@ function __destruct()
     function send($recipients, $headers, $body)
     {
         if (!is_array($headers)) {
-            return PEAR::raiseError('$headers must be an array');
+            return PEAR::raiseError('$headers '.lang('must_be_array'));
         }
 
         $result = $this->_sanitizeHeaders($headers);
diff --git a/include/pear/Net/SMTP.php b/include/pear/Net/SMTP.php
index 8d0682f3..58b07498 100644
--- a/include/pear/Net/SMTP.php
+++ b/include/pear/Net/SMTP.php
@@ -22,6 +22,7 @@
 
 require_once 'PEAR.php';
 require_once 'Net/Socket.php';
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 /**
  * Provides an implementation of the SMTP protocol using PEAR's
@@ -241,7 +242,7 @@ function _debug($message)
                 call_user_func_array($this->_debug_handler,
                                      array(&$this, $message));
             } else {
-                echo "DEBUG: $message\n";
+                echo lang('debug').": $message\n";
             }
         }
     }
@@ -263,8 +264,8 @@ function _send($data)
 
         $result = $this->_socket->write($data);
         if (!$result || PEAR::isError($result)) {
-            $msg = ($result) ? $result->getMessage() : "unknown error";
-            return PEAR::raiseError("Failed to write to socket: $msg",
+            $msg = ($result) ? $result->getMessage() : lang("unknown_error");
+            return PEAR::raiseError(lang('fail_write_sock').": $msg",
                                     null, PEAR_ERROR_RETURN);
         }
 
@@ -295,7 +296,7 @@ function _put($command, $args = '')
         }
 
         if (strcspn($command, "\r\n") !== strlen($command)) {
-            return PEAR::raiseError('Commands cannot contain newlines',
+            return PEAR::raiseError(lang('command_cont_line'),
                                     null, PEAR_ERROR_RETURN);
         }
 
@@ -338,7 +339,7 @@ function _parseResponse($valid, $later = false)
                 /* If we receive an empty line, the connection was closed. */
                 if (empty($line)) {
                     $this->disconnect();
-                    return PEAR::raiseError('Connection was closed',
+                    return PEAR::raiseError(lang('conect_was_closed'),
                                             null, PEAR_ERROR_RETURN);
                 }
 
@@ -370,7 +371,7 @@ function _parseResponse($valid, $later = false)
             return true;
         }
 
-        return PEAR::raiseError('Invalid response code received from server',
+        return PEAR::raiseError(lang('invalid_response'),
                                 $this->_code, PEAR_ERROR_RETURN);
     }
 
@@ -448,7 +449,7 @@ function connect($timeout = null, $persistent = false)
                                           $persistent, $timeout,
                                           $this->_socket_options);
         if (PEAR::isError($result)) {
-            return PEAR::raiseError('Failed to connect socket: ' .
+            return PEAR::raiseError(lang('failed_con_socket').': ' .
                                     $result->getMessage());
         }
 
@@ -495,7 +496,7 @@ function disconnect()
             return $error;
         }
         if (PEAR::isError($error = $this->_socket->disconnect())) {
-            return PEAR::raiseError('Failed to disconnect socket: ' .
+            return PEAR::raiseError(lang('failed_disc_socket').': ' .
                                     $error->getMessage());
         }
 
@@ -529,7 +530,7 @@ function _negotiate()
                 return $error;
             }
             if (PEAR::isError($this->_parseResponse(250))) {
-                return PEAR::raiseError('HELO was not accepted: ', $this->_code,
+                return PEAR::raiseError(lang('helo_not_acepted').': ', $this->_code,
                                         PEAR_ERROR_RETURN);
             }
 
@@ -570,7 +571,7 @@ function _getBestAuthMethod()
             }
         }
 
-        return PEAR::raiseError('No supported authentication methods',
+        return PEAR::raiseError(lang('no_sopport_meth'),
                                 null, PEAR_ERROR_RETURN);
     }
 
@@ -610,7 +611,7 @@ function auth($uid, $pwd , $method = '', $tls = true, $authz = '')
             if (PEAR::isError($result = $this->_socket->enableCrypto(true, STREAM_CRYPTO_METHOD_TLS_CLIENT))) {
                 return $result;
             } elseif ($result !== true) {
-                return PEAR::raiseError('STARTTLS failed');
+                return PEAR::raiseError(lang('startls_failed'));
             }
 
             /* Send EHLO again to recieve the AUTH string from the
@@ -619,7 +620,7 @@ function auth($uid, $pwd , $method = '', $tls = true, $authz = '')
         }
 
         if (empty($this->_esmtp['AUTH'])) {
-            return PEAR::raiseError('SMTP server does not support authentication');
+            return PEAR::raiseError(lang('smtp_not_sopport'));
         }
 
         /* If no method has been specified, get the name of the best
@@ -632,16 +633,16 @@ function auth($uid, $pwd , $method = '', $tls = true, $authz = '')
         } else {
             $method = strtoupper($method);
             if (!array_key_exists($method, $this->auth_methods)) {
-                return PEAR::raiseError("$method is not a supported authentication method");
+                return PEAR::raiseError("$method ".lang('not_support_auth'));
             }
         }
 
         if (!isset($this->auth_methods[$method])) {
-            return PEAR::raiseError("$method is not a supported authentication method");
+            return PEAR::raiseError("$method ".lang('not_support_auth'));
         }
 
         if (!is_callable($this->auth_methods[$method], false)) {
-            return PEAR::raiseError("$method authentication method cannot be called");
+            return PEAR::raiseError("$method ".lang('auth_method_call'));
         }
 
         if (is_array($this->auth_methods[$method])) {
@@ -678,16 +679,16 @@ function auth($uid, $pwd , $method = '', $tls = true, $authz = '')
     function setAuthMethod($name, $callback, $prepend = true)
     {
         if (!is_string($name)) {
-            return PEAR::raiseError('Method name is not a string');
+            return PEAR::raiseError(lang('method_name'));
         }
 
         if (!is_string($callback) && !is_array($callback)) {
-            return PEAR::raiseError('Method callback must be string or array');
+            return PEAR::raiseError(lang('method_callback'));
         }
 
         if (is_array($callback)) {
             if (!is_object($callback[0]) || !is_string($callback[1]))
-                return PEAR::raiseError('Bad mMethod callback array');
+                return PEAR::raiseError(lang('bad_method_call'));
         }
 
         if ($prepend) {
@@ -1031,7 +1032,7 @@ function data($data, $headers = null)
     {
         /* Verify that $data is a supported type. */
         if (!is_string($data) && !is_resource($data)) {
-            return PEAR::raiseError('Expected a string or file resource');
+            return PEAR::raiseError(lang('expect_string'));
         }
 
         /* Start by considering the size of the optional headers string.  We
@@ -1042,7 +1043,7 @@ function data($data, $headers = null)
         if (is_resource($data)) {
             $stat = fstat($data);
             if ($stat === false) {
-                return PEAR::raiseError('Failed to get file size');
+                return PEAR::raiseError(lang('failed_size'));
             }
             $size += $stat['size'];
         } else {
@@ -1056,7 +1057,7 @@ function data($data, $headers = null)
         $limit = (isset($this->_esmtp['SIZE'])) ? $this->_esmtp['SIZE'] : 0;
         if ($limit > 0 && $size >= $limit) {
             $this->disconnect();
-            return PEAR::raiseError('Message size exceeds server limit');
+            return PEAR::raiseError(lang('message_size'));
         }
 
         /* Initiate the DATA command. */
diff --git a/include/pear/Net/Socket.php b/include/pear/Net/Socket.php
index 8a5ca5f5..f8d9335f 100644
--- a/include/pear/Net/Socket.php
+++ b/include/pear/Net/Socket.php
@@ -28,7 +28,7 @@
  */
 
 require_once 'PEAR.php';
-
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 define('NET_SOCKET_READ', 1);
 define('NET_SOCKET_WRITE', 2);
 define('NET_SOCKET_ERROR', 4);
@@ -121,7 +121,7 @@ function connect($addr, $port = 0, $persistent = null,
         }
 
         if (!$addr) {
-            return $this->raiseError('$addr cannot be empty');
+            return $this->raiseError('$addr '.lang('cant_be_empty'));
         } elseif (strspn($addr, '.0123456789') == strlen($addr) ||
                   strstr($addr, '/') !== false) {
             $this->addr = $addr;
@@ -200,7 +200,7 @@ function connect($addr, $port = 0, $persistent = null,
     function disconnect()
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         @fclose($this->fp);
@@ -245,7 +245,7 @@ function isBlocking()
     function setBlocking($mode)
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         $this->blocking = $mode;
@@ -266,7 +266,7 @@ function setBlocking($mode)
     function setTimeout($seconds, $microseconds)
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         return socket_set_timeout($this->fp, $seconds, $microseconds);
@@ -284,14 +284,14 @@ function setTimeout($seconds, $microseconds)
     function setWriteBuffer($size)
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         $returned = stream_set_write_buffer($this->fp, $size);
         if ($returned == 0) {
             return true;
         }
-        return $this->raiseError('Cannot set write buffer.');
+        return $this->raiseError(lang('cant_set_w_buf'));
     }
 
     /**
@@ -312,7 +312,7 @@ function setWriteBuffer($size)
     function getStatus()
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         return socket_get_status($this->fp);
@@ -330,7 +330,7 @@ function getStatus()
     function gets($size = null)
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         if (is_null($size)) {
@@ -355,7 +355,7 @@ function gets($size = null)
     function read($size)
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         return @fread($this->fp, $size);
@@ -377,7 +377,7 @@ function read($size)
     function write($data, $blocksize = null)
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         if (is_null($blocksize) && !OS_WINDOWS) {
@@ -412,7 +412,7 @@ function write($data, $blocksize = null)
     function writeLine($data)
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         return fwrite($this->fp, $data . $this->newline);
@@ -441,7 +441,7 @@ function eof()
     function readByte()
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         return ord(@fread($this->fp, 1));
@@ -457,7 +457,7 @@ function readByte()
     function readWord()
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         $buf = @fread($this->fp, 2);
@@ -474,7 +474,7 @@ function readWord()
     function readInt()
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         $buf = @fread($this->fp, 4);
@@ -492,7 +492,7 @@ function readInt()
     function readString()
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         $string = '';
@@ -512,7 +512,7 @@ function readString()
     function readIPAddress()
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         $buf = @fread($this->fp, 4);
@@ -532,7 +532,7 @@ function readIPAddress()
     function readLine()
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         $line = '';
@@ -564,7 +564,7 @@ function readLine()
     function readAll()
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         $data = '';
@@ -589,7 +589,7 @@ function readAll()
     function select($state, $tv_sec, $tv_usec = 0)
     {
         if (!is_resource($this->fp)) {
-            return $this->raiseError('not connected');
+            return $this->raiseError(lang('no_connected'));
         }
 
         $read   = null;
@@ -641,11 +641,11 @@ function enableCrypto($enabled, $type)
     {
         if (version_compare(phpversion(), "5.1.0", ">=")) {
             if (!is_resource($this->fp)) {
-                return $this->raiseError('not connected');
+                return $this->raiseError(lang('no_connected'));
             }
             return @stream_socket_enable_crypto($this->fp, $enabled, $type);
         } else {
-            $msg = 'Net_Socket::enableCrypto() requires php version >= 5.1.0';
+            $msg = 'Net_Socket::enableCrypto() '.lang('req_php_version').' >= 5.1.0';
             return $this->raiseError($msg);
         }
     }
diff --git a/include/pear/PEAR.php b/include/pear/PEAR.php
index 2aa85259..bf03da38 100644
--- a/include/pear/PEAR.php
+++ b/include/pear/PEAR.php
@@ -150,7 +150,7 @@ function PEAR($error_class = null)
     {
         $classname = strtolower(get_class($this));
         if ($this->_debug) {
-            print "PEAR constructor called, class=$classname\n";
+            print lang('pear_const_caleld').", class=$classname\n";
         }
 
         if ($error_class !== null) {
@@ -186,7 +186,7 @@ function PEAR($error_class = null)
      */
     function _PEAR() {
         if ($this->_debug) {
-            printf("PEAR destructor called, class=%s\n", strtolower(get_class($this)));
+            printf(lang('pear_dest_caleld').", class=%s\n", strtolower(get_class($this)));
         }
     }
 
@@ -327,12 +327,12 @@ function setErrorHandling($mode = null, $options = null)
                 if (is_callable($options)) {
                     $setoptions = $options;
                 } else {
-                    trigger_error("invalid error callback", E_USER_WARNING);
+                    trigger_error(lang("invalid_error"), E_USER_WARNING);
                 }
                 break;
 
             default:
-                trigger_error("invalid error mode", E_USER_WARNING);
+                trigger_error(lang("invalid_error_mo"), E_USER_WARNING);
                 break;
         }
     }
@@ -418,18 +418,18 @@ function delExpect($error_code)
                 $deleted =  $this->_checkDelExpect($error) ? true : false;
             }
 
-            return $deleted ? true : PEAR::raiseError("The expected error you submitted does not exist"); // IMPROVE ME
+            return $deleted ? true : PEAR::raiseError(lang("expected_error")); // IMPROVE ME
         } elseif (!empty($error_code)) {
             // $error_code comes alone, trying to unset it
             if ($this->_checkDelExpect($error_code)) {
                 return true;
             }
 
-            return PEAR::raiseError("The expected error you submitted does not exist"); // IMPROVE ME
+            return PEAR::raiseError(lang("expected_error")); // IMPROVE ME
         }
 
         // $error_code is empty
-        return PEAR::raiseError("The expected error you submitted is empty"); // IMPROVE ME
+        return PEAR::raiseError("exp_error_empty"); // IMPROVE ME
     }
 
     /**
@@ -586,12 +586,12 @@ function staticPushErrorHandling($mode, $options = null)
                 if (is_callable($options)) {
                     $def_options = $options;
                 } else {
-                    trigger_error("invalid error callback", E_USER_WARNING);
+                    trigger_error(lang("invalid_error"), E_USER_WARNING);
                 }
                 break;
 
             default:
-                trigger_error("invalid error mode", E_USER_WARNING);
+                trigger_error(lang("invalid_error_mo"), E_USER_WARNING);
                 break;
         }
         $stack[] = array($mode, $options);
@@ -623,12 +623,12 @@ function staticPopErrorHandling()
                 if (is_callable($options)) {
                     $setoptions = $options;
                 } else {
-                    trigger_error("invalid error callback", E_USER_WARNING);
+                    trigger_error(lang("invalid_error"), E_USER_WARNING);
                 }
                 break;
 
             default:
-                trigger_error("invalid error mode", E_USER_WARNING);
+                trigger_error(lang("invalid_error_mo"), E_USER_WARNING);
                 break;
         }
         return true;
@@ -891,7 +891,7 @@ function PEAR_Error($message = 'unknown error', $code = null,
         }
 
         if ($this->mode & PEAR_ERROR_EXCEPTION) {
-            trigger_error("PEAR_ERROR_EXCEPTION is obsolete, use class PEAR_Exception for exceptions", E_USER_WARNING);
+            trigger_error("PEAR_ERROR_EXCEPTION ".lang('is_obsolet').' PEAR_Exception '.lang('for_exceptions'), E_USER_WARNING);
             eval('$e = new Exception($this->message, $this->code);throw($e);');
         }
     }
diff --git a/include/staff/apikey.inc.php b/include/staff/apikey.inc.php
index 507753aa..219ad93a 100644
--- a/include/staff/apikey.inc.php
+++ b/include/staff/apikey.inc.php
@@ -1,17 +1,17 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 $info=array();
 $qstr='';
 if($api && $_REQUEST['a']!='add'){
-    $title='Update API Key';
+    $title=lang('update_api_key');
     $action='update';
-    $submit_text='Save Changes';
+    $submit_text=lang('save_changes');
     $info=$api->getHashtable();
     $qstr.='&id='.$api->getId();
 }else {
-    $title='Add New API Key';
+    $title=lang('add_new_api_key');
     $action='add';
-    $submit_text='Add Key';
+    $submit_text=lang('add_key');
     $info['isactive']=isset($info['isactive'])?$info['isactive']:1;
     $qstr.='&a='.urlencode($_REQUEST['a']);
 }
@@ -22,31 +22,31 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>API Key</h2>
+ <h2><?php echo lang('api_key'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em>API Key is auto-generated. Delete and re-add to change the key.</em>
+                <em><?php echo lang('api_key_autogener'); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="150" class="required">
-                Status:
+                <?php echo lang('status'); ?>:
             </td>
             <td>
-                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
-                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
+                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong><?php echo lang('active'); ?></strong>
+                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><?php echo lang('disabled'); ?>
                 &nbsp;<span class="error">*&nbsp;</span>
             </td>
         </tr>
         <?php if($api){ ?>
         <tr>
             <td width="150">
-                IP Address:
+                <?php echo lang('ip_address'); ?>:
             </td>
             <td>
                 <?php echo $api->getIPAddr(); ?>
@@ -54,14 +54,14 @@
         </tr>
         <tr>
             <td width="150">
-                API Key:
+                <?php echo lang('api_key'); ?>:
             </td>
             <td><?php echo $api->getKey(); ?> &nbsp;</td>
         </tr>
         <?php }else{ ?>
         <tr>
             <td width="150" class="required">
-               IP Address:
+               <?php echo lang('ip_address'); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="ipaddr" value="<?php echo $info['ipaddr']; ?>">
@@ -71,14 +71,14 @@
         <?php } ?>
         <tr>
             <th colspan="2">
-                <em><strong>Services:</strong>: Check applicable API services enabled for the key.</em>
+                <em><strong><?php echo lang('services'); ?>:</strong>: <?php echo lang('appli_api_service'); ?></em>
             </th>
         </tr>
         <tr>
             <td colspan=2 style="padding-left:5px">
                 <label>
                     <input type="checkbox" name="can_create_tickets" value="1" <?php echo $info['can_create_tickets']?'checked="checked"':''; ?> >
-                    Can Create Tickets <em>(XML/JSON/EMAIL)</em>
+                    <?php echo lang('can_create_tickets'); ?> <em>(<?php echo lang('_formats'); ?>)</em>
                 </label>
             </td>
         </tr>
@@ -86,13 +86,13 @@
             <td colspan=2 style="padding-left:5px">
                 <label>
                     <input type="checkbox" name="can_exec_cron" value="1" <?php echo $info['can_exec_cron']?'checked="checked"':''; ?> >
-                    Can Execute Cron
+                    <?php echo lang('can_execute_cron'); ?>
                 </label>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Admin Notes</strong>: Internal notes.&nbsp;</em>
+                <em><strong><?php echo lang('admin_notes'); ?></strong>: <?php echo lang('internal_notes'); ?>.&nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -104,7 +104,7 @@
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="apikeys.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="apikeys.php"'>
 </p>
 </form>
diff --git a/include/staff/apikeys.inc.php b/include/staff/apikeys.inc.php
index 9f4375ca..fb6a9a75 100644
--- a/include/staff/apikeys.inc.php
+++ b/include/staff/apikeys.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die(lang('access_denied'));
 
 $qstr='';
 $sql='SELECT * FROM '.API_KEY_TABLE.' WHERE 1';
@@ -33,17 +33,16 @@
 $query="$sql ORDER BY $order_by LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
 $res=db_query($query);
 if($res && ($num=db_num_rows($res)))
-    $showing=$pageNav->showing().' API Keys';
+    $showing=$pageNav->showing().' '.lang('api_keys');
 else
-    $showing='No API keys found!';
-
+    $showing=lang('no_api_key_found').'!';
 ?>
 
-<div style="width:700px;padding-top:5px; float:left;">
- <h2>API Keys</h2>
+<div style="width:700;padding-top:5px; float:left;">
+ <h2><?php echo lang('api_keys'); ?></h2>
 </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
- <b><a href="apikeys.php?a=add" class="Icon newapi">Add New API Key</a></b></div>
+ <b><a href="apikeys.php?a=add" class="Icon newapi"><?php echo lang('add_new_api_key'); ?></a></b></div>
 <div class="clear"></div>
 <form action="apikeys.php" method="POST" name="keys">
  <?php csrf_token(); ?>
@@ -54,11 +53,11 @@
     <thead>
         <tr>
             <th width="7">&nbsp;</th>        
-            <th width="320"><a <?php echo $key_sort; ?> href="apikeys.php?<?php echo $qstr; ?>&sort=key">API Key</a></th>
-            <th width="120"><a  <?php echo $ip_sort; ?> href="apikeys.php?<?php echo $qstr; ?>&sort=ip">IP Addr.</a></th>
-            <th width="100"><a  <?php echo $status_sort; ?> href="apikeys.php?<?php echo $qstr; ?>&sort=status">Status</a></th>
-            <th width="150" nowrap><a  <?php echo $date_sort; ?>href="apikeys.php?<?php echo $qstr; ?>&sort=date">Date Added</a></th>
-            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="apikeys.php?<?php echo $qstr; ?>&sort=updated">Last Updated</a></th>
+            <th width="320"><a <?php echo $key_sort; ?> href="apikeys.php?<?php echo $qstr; ?>&sort=key"><?php echo lang('api_key'); ?></a></th>
+            <th width="120"><a  <?php echo $ip_sort; ?> href="apikeys.php?<?php echo $qstr; ?>&sort=ip"><?php echo lang('ip_addr'); ?></a></th>
+            <th width="100"><a  <?php echo $status_sort; ?> href="apikeys.php?<?php echo $qstr; ?>&sort=status"><?php echo lang('status'); ?></a></th>
+            <th width="150" nowrap><a  <?php echo $date_sort; ?>href="apikeys.php?<?php echo $qstr; ?>&sort=date"><?php echo lang('date_added'); ?></a></th>
+            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="apikeys.php?<?php echo $qstr; ?>&sort=updated"><?php echo lang('last_update'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -77,7 +76,7 @@
                             <?php echo $sel?'checked="checked"':''; ?>> </td>
                 <td>&nbsp;<a href="apikeys.php?id=<?php echo $row['id']; ?>"><?php echo Format::htmlchars($row['apikey']); ?></a></td>
                 <td><?php echo $row['ipaddr']; ?></td>
-                <td><?php echo $row['isactive']?'Active':'<b>Disabled</b>'; ?></td>
+                <td><?php echo $row['isactive']?lang('active'):'<b>'.ucfirst(lang('disabled')).'</b>'; ?></td>
                 <td>&nbsp;<?php echo Format::db_date($row['created']); ?></td>
                 <td>&nbsp;<?php echo Format::db_datetime($row['updated']); ?></td>
             </tr>
@@ -88,12 +87,12 @@
      <tr>
         <td colspan="7">
             <?php if($res && $num){ ?>
-            Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <?php echo lang('select'); ?>:&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
             <?php }else{
-                echo 'No API keys found';
+                echo lang('no_api_key_found');
             } ?>
         </td>
      </tr>
@@ -101,39 +100,39 @@
 </table>
 <?php
 if($res && $num): //Show options..
-    echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
+    echo '<div>&nbsp;'.lang('page').':'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="enable" value="Enable" >
-    <input class="button" type="submit" name="disable" value="Disable">
-    <input class="button" type="submit" name="delete" value="Delete">
+    <input class="button" type="submit" name="enable" value="<?php echo lang('enable'); ?>" >
+    <input class="button" type="submit" name="disable" value="<?php echo ucfirst(lang('disable')); ?>">
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete'); ?>">
 </p>
 <?php
 endif;
 ?>
 </form>
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="enable-confirm">
-        Are you sure want to <b>enable</b> selected API keys?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('enable'); ?></b> <?php echo lang('selected_api_keys'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="disable-confirm">
-        Are you sure want to <b>disable</b>  selected API keys?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('disable'); ?></b>  <?php echo lang('selected_api_keys'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected API keys?</strong></font>
-        <br><br>Deleted keys CANNOT be recovered.
+        <font color="red"><strong><?php echo lang('sure_delete_api'); ?>?</strong></font>
+        <br><br><?php echo lang('dkeys_cant_recov'); ?>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/attachment.inc.php b/include/staff/attachment.inc.php
index 60276781..efd4f09f 100644
--- a/include/staff/attachment.inc.php
+++ b/include/staff/attachment.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die(lang('access_denied'));
 //Get the config info.
 $config=($errors && $_POST)?Format::input($_POST):$cfg->getConfigInfo();
 ?>
@@ -10,54 +10,54 @@
       <td>
         <table width="100%" border="0" cellspacing=0 cellpadding=2 class="tform">
           <tr class="header">
-            <td colspan=2>&nbsp;Attachments Settings</td>
+            <td colspan=2>&nbsp;<?php echo lang('attachment_set'); ?></td>
           </tr>
           <tr class="subheader">
             <td colspan=2">
-                Before enabling attachments make sure you understand the security settings and issues related to file uploads.</td>
+                <?php echo lang('sure_understand'); ?></td>
           </tr>
           <tr>
-            <th width="165">Allow Attachments:</th>
+            <th width="165"><?php echo lang('allow_attachments'); ?>:</th>
             <td>
-              <input type="checkbox" name="allow_attachments" <?php echo $config['allow_attachments'] ?'checked':''; ?>><b>Allow Attachments</b>
-                &nbsp; (<i>Global Setting</i>)
+              <input type="checkbox" name="allow_attachments" <?php echo $config['allow_attachments'] ?'checked':''; ?>><b><?php echo lang('allow_attachments'); ?></b>
+                &nbsp; (<i><?php echo lang('global_setting'); ?></i>)
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['allow_attachments']; ?></font>
             </td>
           </tr>
           <tr>
-            <th>Emailed Attachments:</th>
+            <th><?php echo lang('emailed_attach'); ?>:</th>
             <td>
-                <input type="checkbox" name="allow_email_attachments" <?php echo $config['allow_email_attachments'] ? 'checked':''; ?> > Accept emailed files
+                <input type="checkbox" name="allow_email_attachments" <?php echo $config['allow_email_attachments'] ? 'checked':''; ?> > <?php echo lang('accept_emailed'); ?>
                     &nbsp;<font class="warn">&nbsp;<?php echo $warn['allow_email_attachments']; ?></font>
             </td>
           </tr>
          <tr>
-            <th>Online Attachments:</th>
+            <th><?php echo lang('online_attach'); ?>:</th>
             <td>
                 <input type="checkbox" name="allow_online_attachments" <?php echo $config['allow_online_attachments'] ?'checked':''; ?> >
-                    Allow online attachments upload<br/>&nbsp;&nbsp;&nbsp;&nbsp;
+                    <?php echo lang('allow_online_at'); ?><br/>&nbsp;&nbsp;&nbsp;&nbsp;
                 <input type="checkbox" name="allow_online_attachments_onlogin" <?php echo $config['allow_online_attachments_onlogin'] ?'checked':''; ?> >
-                    Authenticated users Only. (<i>User must be logged in to upload files </i>)
+                    <?php echo lang('auth_users_only'); ?> (<i><?php echo lang('u_log_to_upload'); ?> </i>)
                     <font class="warn">&nbsp;<?php echo $warn['allow_online_attachments']; ?></font>
             </td>
           </tr>
           <tr>
-            <th>Staff Response Files:</th>
+            <th><?php echo lang('staff_response'); ?>:</th>
             <td>
-                <input type="checkbox" name="email_attachments" <?php echo $config['email_attachments']?'checked':''; ?> >Email attachments to the user
+                <input type="checkbox" name="email_attachments" <?php echo $config['email_attachments']?'checked':''; ?> ><?php echo lang('e_attachment_to_user'); ?>
             </td>
           </tr>
           <tr>
-            <th nowrap>Maximum File Size:</th>
+            <th nowrap><?php echo lang('max_file_size'); ?>:</th>
             <td>
               <input type="text" name="max_file_size" value="<?php echo $config['max_file_size']; ?>"> <i>bytes</i>
                 <font class="error">&nbsp;<?php echo $errors['max_file_size']; ?></font>
             </td>
           </tr>
           <tr>
-            <th>Attachment Folder:</th>
+            <th><?php echo lang('attach_folder'); ?>:</th>
             <td>
-                Web user (e.g apache) must have write access to the folder. &nbsp;<font class="error">&nbsp;<?php echo $errors['upload_dir']; ?></font><br>
+                <?php echo lang('web_user_access'); ?> &nbsp;<font class="error">&nbsp;<?php echo $errors['upload_dir']; ?></font><br>
               <input type="text" size=60 name="upload_dir" value="<?php echo $config['upload_dir']; ?>"> 
               <font color=red>
               <?php echo $attwarn; ?>
@@ -65,18 +65,18 @@
             </td>
           </tr>
           <tr>
-            <th valign="top"><br/>Accepted File Types:</th>
+            <th valign="top"><br/><?php echo lang('file_types_accept'); ?>:</th>
             <td>
-                Enter file extensions allowed separated by a comma. e.g <i>.doc, .pdf, </i> <br>
-                To accept all files enter wildcard <b><i>.*</i></b>&nbsp;&nbsp;i.e dotStar (NOT recommended).
+                <?php echo lang('file_ext_s_by_c'); ?> <i>.doc, .pdf, </i> <br>
+                <?php echo lang('acct_enter_wilc'); ?> <b><i>.*</i></b>&nbsp;&nbsp;i.e dotStar (<?php echo lang('not_recommended'); ?>).
                 <textarea name="allowed_filetypes" cols="21" rows="4" style="width: 65%;" wrap=HARD ><?php echo $config['allowed_filetypes']; ?></textarea>
             </td>
           </tr>
         </table>
     </td></tr>
     <tr><td style="padding:10px 0 10px 200px">
-        <input class="button" type="submit" name="submit" value="Save Changes">
-        <input class="button" type="reset" name="reset" value="Reset Changes">
+        <input class="button" type="submit" name="submit" value="<?php echo lang('save_changes'); ?>">
+        <input class="button" type="reset" name="reset" value="<?php echo lang('reset_changes'); ?>">
     </td></tr>
   </form>
 </table>
diff --git a/include/staff/banlist.inc.php b/include/staff/banlist.inc.php
index aaaaaf0b..9d87b68d 100644
--- a/include/staff/banlist.inc.php
+++ b/include/staff/banlist.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$filter) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$filter) die(lang('access_denied'));
 
 $qstr='';
 $select='SELECT rule.* ';
@@ -14,7 +14,7 @@
         $where.=' AND rule.val LIKE "%'.db_input($_REQUEST['q'],false).'%"';
 
 }elseif($_REQUEST['q']) {
-    $errors['q']='Term too short!';
+    $errors['q']=lang('term_too_short');
 }
 
 $sortOptions=array('email'=>'rule.val','status'=>'isactive','created'=>'rule.created','created'=>'rule.updated');
@@ -46,27 +46,27 @@
 $query="$select $from $where ORDER BY $order_by LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
 //echo $query;
 ?>
-<h2>Banned Email Addresses</h2>
+<h2><?php echo lang('banned_emails'); ?></h2>
 <div style="width:600; float:left;padding-top:5px;">
     <form action="banlist.php" method="GET" name="filter">
      <input type="hidden" name="a" value="filter" >
      <div>
-       Query: <input name="q" type="text" size="20" value="<?php echo Format::htmlchars($_REQUEST['q']); ?>">
+       <?php echo lang('query'); ?>: <input name="q" type="text" size="20" value="<?php echo Format::htmlchars($_REQUEST['q']); ?>">
         &nbsp;&nbsp;
-        <input type="submit" name="submit" value="Search"/>
+        <input type="submit" name="submit" value="<?php echo lang('search'); ?>"/>
      </div>
     </form>
  </div>
-<div style="float:right;text-align:right;padding-right:5px;"><b><a href="banlist.php?a=add" class="Icon newstaff">Ban New Email</a></b></div>
+<div style="float:right;text-align:right;padding-right:5px;"><b><a href="banlist.php?a=add" class="Icon newstaff"><?php echo lang('ban_new_email'); ?></a></b></div>
 <div class="clear"></div>
 <?php
 if(($res=db_query($query)) && ($num=db_num_rows($res)))
-    $showing=$pageNav->showing();
+    $showing=$pageNav->showing().' '.lang('banned_emails');
 else
-    $showing='No banned emails matching the query found!';
+    $showing=lang('no_banned_emails');
 
 if($search)
-    $showing='Search Results: '.$showing;
+    $showing=lang('search_results').': '.$showing;
     
 ?>
 <form action="banlist.php" method="POST" name="banlist">
@@ -78,10 +78,10 @@
     <thead>
         <tr>
             <th width="7px">&nbsp;</th>        
-            <th width="350"><a <?php echo $email_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=email">Email Address</a></th>
-            <th width="200"><a  <?php echo $status_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=status">Ban Status</a></th>
-            <th width="120"><a <?php echo $created_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=created">Date Added</a></th>
-            <th width="120"><a <?php echo $updated_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=updated">Last Updated</a></th>
+            <th width="350"><a <?php echo $email_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=email"><?php echo lang('email_address'); ?></a></th>
+            <th width="200"><a  <?php echo $status_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=status"><?php echo lang('ban_status'); ?></a></th>
+            <th width="120"><a <?php echo $created_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=created"><?php echo lang('date_added'); ?></a></th>
+            <th width="120"><a <?php echo $updated_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=updated"><?php echo lang('last_update'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -98,7 +98,7 @@
                   <input type="checkbox" class="ckb" name="ids[]" value="<?php echo $row['id']; ?>" <?php echo $sel?'checked="checked"':''; ?>>
                 </td>
                 <td>&nbsp;<a href="banlist.php?id=<?php echo $row['id']; ?>"><?php echo Format::htmlchars($row['val']); ?></a></td>
-                <td>&nbsp;&nbsp;<?php echo $row['isactive']?'Active':'<b>Disabled</b>'; ?></td>
+                <td>&nbsp;&nbsp;<?php echo $row['isactive']?lang('active'):'<b>'.lang('disabled').'</b>'; ?></td>
                 <td><?php echo Format::db_date($row['created']); ?></td>
                 <td><?php echo Format::db_datetime($row['updated']); ?>&nbsp;</td>
                </tr>
@@ -110,11 +110,11 @@
         <td colspan="5">
             <?php if($res && $num){ ?>
             Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
             <?php }else{
-                echo 'No banned emails found!';
+                echo lang('no_ban_emai_found');
             } ?>
         </td>
      </tr>
@@ -125,11 +125,11 @@
     echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="enable" value="Enable" >
+    <input class="button" type="submit" name="enable" value="<?php echo lang('enable'); ?>" >
     &nbsp;&nbsp;
-    <input class="button" type="submit" name="disable" value="Disable" >
+    <input class="button" type="submit" name="disable" value="<?php echo ucfirst(lang('disable')) ?>" >
     &nbsp;&nbsp;
-    <input class="button" type="submit" name="delete" value="Delete">
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete'); ?>">
 </p>
 <?php
 endif;
@@ -137,26 +137,26 @@
 </form>
 
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="enable-confirm">
-        Are you sure want to <b>enable</b> selected ban rules?
+        <?php echo lang('sure_you_want_to'); ?><b><?php echo lang('enable'); ?></b> <?php echo lang('selected_ban'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="disable-confirm">
-        Are you sure want to <b>disable</b>  selected ban rules?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('disable'); ?></b>  <?php echo lang('selected_ban'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected ban rules?</strong></font>
+        <font color="red"><strong><?php echo lang('sure_delete_ban'); ?></strong></font>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/banrule.inc.php b/include/staff/banrule.inc.php
index 1f131473..d11718ee 100644
--- a/include/staff/banrule.inc.php
+++ b/include/staff/banrule.inc.php
@@ -1,19 +1,19 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 
 $info=array();
 $qstr='';
 if($rule && $_REQUEST['a']!='add'){
-    $title='Update Ban Rule';
+    $title=lang('update_ban_rule');
     $action='update';
-    $submit_text='Update';
+    $submit_text=lang('update');
     $info=$rule->getInfo();
     $info['id']=$rule->getId();
     $qstr.='&id='.$rule->getId();
 }else {
-    $title='Add New Email Address to Ban List';
+    $title=lang('add_email_to_ban');
     $action='add';
-    $submit_text='Add';
+    $submit_text=lang('add');
     $info['isactive']=isset($info['isactive'])?$info['isactive']:1;
     $qstr.='&a='.urlencode($_REQUEST['a']);
 }
@@ -24,36 +24,36 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>Manage Email Ban List</h2>
+ <h2><?php echo lang('manage_ban_list'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em>Valid email address required.</em>
+                <em><?php echo lang('valid_email_requir'); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="180" class="required">
-              Filter Name:
+              <?php echo lang('filter_name'); ?>:
             </td>
             <td><?php echo $filter->getName(); ?></td>
         </tr>
         <tr>
             <td width="180" class="required">
-                Ban Status:
+                <?php echo lang('ban_status'); ?>:
             </td>
             <td>
-                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
-                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
+                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong><?php echo lang('active'); ?></strong>
+                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><?php echo lang('disabled'); ?>
                 &nbsp;<span class="error">*&nbsp;</span>
             </td>
         </tr>
         <tr>
             <td width="180" class="required">
-                Email Address:
+                <?php echo lang('email_address'); ?>:
             </td>
             <td>
                 <input name="val" type="text" size="24" value="<?php echo $info['val']; ?>">
@@ -62,7 +62,7 @@
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Internal notes</strong>: Admin notes&nbsp;</em>
+                <em><strong><?php echo lang('internal_notes'); ?></strong>: <?php echo lang('admin_notes'); ?>&nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -74,7 +74,7 @@
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="banlist.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="banlist.php"'>
 </p>
 </form>
diff --git a/include/staff/cannedresponse.inc.php b/include/staff/cannedresponse.inc.php
index cc495d53..c5eb1ffb 100644
--- a/include/staff/cannedresponse.inc.php
+++ b/include/staff/cannedresponse.inc.php
@@ -1,18 +1,18 @@
 <?php
-if(!defined('OSTSCPINC') || !$thisstaff) die('Access Denied');
+if(!defined('OSTSCPINC') || !$thisstaff) die(lang('access_denied'));
 $info=array();
 $qstr='';
 if($canned && $_REQUEST['a']!='add'){
-    $title='Update Canned Response';
+    $title=lang('update_canned_resp');
     $action='update';
-    $submit_text='Save Changes';
+    $submit_text=lang('save_changes');
     $info=$canned->getInfo();
     $info['id']=$canned->getId();
     $qstr.='&id='.$canned->getId();
 }else {
-    $title='Add New Canned Response';
+    $title=lang('add_new_canned_resp');
     $action='create';
-    $submit_text='Add Response';
+    $submit_text=lang('add_response');
     $info['isenabled']=isset($info['isenabled'])?$info['isenabled']:1;
     $qstr.='&a='.$_REQUEST['a'];
 }
@@ -24,30 +24,30 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>Canned Response</h2>
+ <h2><?php echo lang('canned_response'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em>Canned response settings</em>
+                <em><?php echo lang('canned_resp_set'); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
-            <td width="180" class="required">Status:</td>
+            <td width="180" class="required"><?php echo lang('status'); ?>:</td>
             <td>
-                <input type="radio" name="isenabled" value="1" <?php echo $info['isenabled']?'checked="checked"':''; ?>>Active
-                <input type="radio" name="isenabled" value="0" <?php echo !$info['isenabled']?'checked="checked"':''; ?>>Disabled
+                <input type="radio" name="isenabled" value="1" <?php echo $info['isenabled']?'checked="checked"':''; ?>><?php echo lang('active'); ?>
+                <input type="radio" name="isenabled" value="0" <?php echo !$info['isenabled']?'checked="checked"':''; ?>><?php echo lang('disabled'); ?>
                 &nbsp;<span class="error">*&nbsp;<?php echo $errors['isenabled']; ?></span>
             </td>
         </tr>
         <tr>
-            <td width="180" class="required">Department:</td>
+            <td width="180" class="required"><?php echo lang('department'); ?>:</td>
             <td>
                 <select name="dept_id">
-                    <option value="0">&mdash; All Departments &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang('all_department'); ?> &mdash;</option>
                     <?php
                     $sql='SELECT dept_id, dept_name FROM '.DEPT_TABLE.' dept ORDER by dept_name';
                     if(($res=db_query($sql)) && db_num_rows($res)) {
@@ -63,20 +63,20 @@
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Canned Response</strong>: Make the title short and clear.&nbsp;</em>
+                <em><strong><?php echo lang('canned_response'); ?></strong>: <?php echo lang('title_short'); ?>&nbsp;</em>
             </th>
         </tr>
         <tr>
             <td colspan=2>
-                <div><b>Title</b><span class="error">*&nbsp;<?php echo $errors['title']; ?></span></div>
+                <div><b><?php echo lang('title'); ?></b><span class="error">*&nbsp;<?php echo $errors['title']; ?></span></div>
                 <input type="text" size="70" name="title" value="<?php echo $info['title']; ?>">
-                <br><br><div><b>Canned Response</b> <font class="error">*&nbsp;<?php echo $errors['response']; ?></font>
-                    &nbsp;&nbsp;&nbsp;(<a class="tip" href="ticket_variables">Supported Variables</a>)</div>
+                <br><br><div><b><?php echo lang('canned_response'); ?></b> <font class="error">*&nbsp;<?php echo $errors['response']; ?></font>
+                    &nbsp;&nbsp;&nbsp;(<a class="tip" href="ticket_variables"><?php echo lang('support_var'); ?></a>)</div>
                 <textarea name="response" cols="21" rows="12" style="width: 80%;"><?php echo $info['response']; ?></textarea>
-                <br><br><div><b>Canned Attachments</b> (optional) <font class="error">&nbsp;<?php echo $errors['files']; ?></font></div>
+                <br><br><div><b><?php echo lang('canned_attach'); ?></b> (<?php echo lang('optional'); ?>) <font class="error">&nbsp;<?php echo $errors['files']; ?></font></div>
                 <?php
                 if($canned && ($files=$canned->getAttachments())) {
-                    echo '<div id="canned_attachments"><span class="faded">Uncheck to delete the attachment on submit</span><br>';
+                    echo '<div id="canned_attachments"><span class="faded">'.lang('uncheck_to_delete').'</span><br>';
                     foreach($files as $file) {
                         $hash=$file['hash'].md5($file['id'].session_id().$file['hash']);
                         echo sprintf('<label><input type="checkbox" name="files[]" id="f%d" value="%d" checked="checked">
@@ -94,12 +94,12 @@
                 </div>
                 <?php 
                 }?>
-                <div class="faded">You can upload up to 10 attachments per canned response.</div>
+                <div class="faded"><?php echo lang('can_upload_ten_perc'); ?></div>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Internal Notes</strong>: Notes about the canned response.&nbsp;</em>
+                <em><strong><?php echo lang('internal_notes'); ?></strong>: <?php echo lang('notes_about_cannet'); ?>&nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -111,12 +111,12 @@
 </table>
  <?php if ($canned && $canned->getFilters()) { ?>
     <br/>
-    <div id="msg_warning">Canned response is in use by email filter(s): <?php
+    <div id="msg_warning"><?php echo lang('cant_resp_if_in_use'); ?>: <?php
     echo implode(', ', $canned->getFilters()); ?></div>
  <?php } ?>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="canned.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="canned.php"'>
 </p>
 </form>
diff --git a/include/staff/cannedresponses.inc.php b/include/staff/cannedresponses.inc.php
index ef58ffda..b8a739a8 100644
--- a/include/staff/cannedresponses.inc.php
+++ b/include/staff/cannedresponses.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTSCPINC') || !$thisstaff) die('Access Denied');
+if(!defined('OSTSCPINC') || !$thisstaff) die(lang('access_denied'));
 
 $qstr='';
 $sql='SELECT canned.*, count(attach.file_id) as files, dept.dept_name as department '.
@@ -41,16 +41,16 @@
 $query="$sql GROUP BY canned.canned_id ORDER BY $order_by LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
 $res=db_query($query);
 if($res && ($num=db_num_rows($res)))
-    $showing=$pageNav->showing().' premade responses';
+    $showing=$pageNav->showing().' '.lang('premade_responses');
 else
-    $showing='No premade responses found!';
+    $showing=lang('no_premade_response');
 
 ?>
-<div style="width:700px;padding-top:5px; float:left;">
- <h2>Canned Responses</h2>
+<div style="width:700;padding-top:5px; float:left;">
+ <h2><?php echo lang('canned_responses'); ?></h2>
  </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
-    <b><a href="canned.php?a=add" class="Icon newReply">Add New Response</a></b></div>
+    <b><a href="canned.php?a=add" class="Icon newReply"><?php echo lang('add_new_response'); ?></a></b></div>
 <div class="clear"></div>
 <form action="canned.php" method="POST" name="canned">
  <?php csrf_token(); ?>
@@ -61,10 +61,10 @@
     <thead>
         <tr>
             <th width="7">&nbsp;</th>
-            <th width="500"><a <?php echo $title_sort; ?> href="canned.php?<?php echo $qstr; ?>&sort=title">Title</a></th>
-            <th width="80"><a  <?php echo $status_sort; ?> href="canned.php?<?php echo $qstr; ?>&sort=status">Status</a></th>
-            <th width="200"><a  <?php echo $dept_sort; ?> href="canned.php?<?php echo $qstr; ?>&sort=dept">Department</a></th>
-            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="canned.php?<?php echo $qstr; ?>&sort=updated">Last Updated</a></th>
+            <th width="500"><a <?php echo $title_sort; ?> href="canned.php?<?php echo $qstr; ?>&sort=title"><?php echo lang('title'); ?></a></th>
+            <th width="80"><a  <?php echo $status_sort; ?> href="canned.php?<?php echo $qstr; ?>&sort=status"><?php echo lang('status'); ?></a></th>
+            <th width="200"><a  <?php echo $dept_sort; ?> href="canned.php?<?php echo $qstr; ?>&sort=dept"><?php echo lang('department'); ?></a></th>
+            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="canned.php?<?php echo $qstr; ?>&sort=updated"><?php echo lang('last_update'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -86,8 +86,8 @@
                 <td>
                     <a href="canned.php?id=<?php echo $row['canned_id']; ?>"><?php echo Format::truncate($row['title'],200); echo "&nbsp;$files"; ?></a>&nbsp;
                 </td>
-                <td><?php echo $row['isenabled']?'Active':'<b>Disabled</b>'; ?></td>
-                <td><?php echo $row['department']?$row['department']:'&mdash; All Departments &mdash;'; ?></td>
+                <td><?php echo $row['isenabled']?lang('active'):'<b>'.lang('disabled').'</b>'; ?></td>
+                <td><?php echo $row['department']?$row['department']:'&mdash; '.lang('all_department').' &mdash;'; ?></td>
                 <td>&nbsp;<?php echo Format::db_datetime($row['updated']); ?></td>
             </tr>
             <?php
@@ -98,11 +98,11 @@
         <td colspan="5">
             <?php if($res && $num){ ?>
             Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
             <?php }else{
-                echo 'No canned responses';
+                echo lang('no_canned_response');
             } ?>
         </td>
      </tr>
@@ -113,39 +113,39 @@
     echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="enable" value="Enable" >
-    <input class="button" type="submit" name="disable" value="Disable" >
-    <input class="button" type="submit" name="delete" value="Delete" >
+    <input class="button" type="submit" name="enable" value="<?php echo lang('enable'); ?>" >
+    <input class="button" type="submit" name="disable" value="<?php echo lang('disable'); ?>" >
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete'); ?>" >
 </p>
 <?php
 endif;
 ?>
 </form>
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="enable-confirm">
-        Are you sure want to <b>enable</b> selected canned responses?
+        <?php echo lang("sure_you_want_to"); ?><b><?php echo lang("enable"); ?></b> <?php echo lang('selected_canned_resp'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="disable-confirm">
-        Are you sure want to <b>disable</b> selected canned responses?
+        <?php echo lang("sure_you_want_to"); ?><b><?php echo lang("disable"); ?></b> <?php echo lang('selected_canned_resp'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="mark_overdue-confirm">
-        Are you sure want to flag the selected tickets as <font color="red"><b>overdue</b></font>?
+        <?php echo lang('sure_flag_ticket'); ?> <font color="red"><b>overdue</b></font>?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected canned responses?</strong></font>
-        <br><br>Deleted items CANNOT be recovered, including any associated attachments.
+        <font color="red"><strong><?php echo lang('sure_delete_canned'); ?></strong></font>
+        <br><br><?php echo lang('items_cant_recovery'); ?>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/categories.inc.php b/include/staff/categories.inc.php
index ca9d67b5..8bb13769 100644
--- a/include/staff/categories.inc.php
+++ b/include/staff/categories.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTSCPINC') || !$thisstaff) die('Access Denied');
+if(!defined('OSTSCPINC') || !$thisstaff) die(lang('access_denied'));
 
 $qstr='';
 $sql='SELECT cat.category_id, cat.name, cat.ispublic, cat.updated, count(faq.faq_id) as faqs '.
@@ -37,14 +37,14 @@
 if($res && ($num=db_num_rows($res)))
     $showing=$pageNav->showing().' categories';
 else
-    $showing='No FAQ categories found!';
+    $showing=lang('no_faq_categories');
 
 ?>
-<div style="width:700px;padding-top:5px; float:left;">
- <h2>FAQ Categories</h2>
+<div style="width:700;padding-top:5px; float:left;">
+ <h2><?php echo lang('faq_categories'); ?></h2>
  </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
-    <b><a href="categories.php?a=add" class="Icon newCategory">Add New Category</a></b></div>
+    <b><a href="categories.php?a=add" class="Icon newCategory"><?php echo lang('add_new_category'); ?></a></b></div>
 <div class="clear"></div>
 <form action="categories.php" method="POST" name="cat">
  <?php csrf_token(); ?>
@@ -55,10 +55,10 @@
     <thead>
         <tr>
             <th width="7">&nbsp;</th>
-            <th width="500"><a <?php echo $name_sort; ?> href="categories.php?<?php echo $qstr; ?>&sort=name">Name</a></th>
-            <th width="150"><a  <?php echo $type_sort; ?> href="categories.php?<?php echo $qstr; ?>&sort=type">Type</a></th>
-            <th width="80"><a  <?php echo $faqs_sort; ?> href="categories.php?<?php echo $qstr; ?>&sort=faqs">FAQs</a></th>
-            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="categories.php?<?php echo $qstr; ?>&sort=updated">Last Updated</a></th>
+            <th width="500"><a <?php echo $name_sort; ?> href="categories.php?<?php echo $qstr; ?>&sort=name"><?php echo lang('name'); ?></a></th>
+            <th width="150"><a  <?php echo $type_sort; ?> href="categories.php?<?php echo $qstr; ?>&sort=type"><?php echo lang('type'); ?></a></th>
+            <th width="80"><a  <?php echo $faqs_sort; ?> href="categories.php?<?php echo $qstr; ?>&sort=faqs"><?php echo lang('faqs'); ?></a></th>
+            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="categories.php?<?php echo $qstr; ?>&sort=updated"><?php echo lang('last_update'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -81,7 +81,7 @@
                             <?php echo $sel?'checked="checked"':''; ?>>
                 </td>
                 <td><a href="categories.php?id=<?php echo $row['category_id']; ?>"><?php echo Format::truncate($row['name'],200); ?></a>&nbsp;</td>
-                <td><?php echo $row['ispublic']?'<b>Public</b>':'Internal'; ?></td>
+                <td><?php echo $row['ispublic']?'<b>'.lang('public').'</b>':lang('internal'); ?></td>
                 <td style="text-align:right;padding-right:25px;"><?php echo $faqs; ?></td>
                 <td>&nbsp;<?php echo Format::db_datetime($row['updated']); ?></td>
             </tr>
@@ -93,11 +93,11 @@
         <td colspan="5">
             <?php if($res && $num){ ?>
             Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
             <?php }else{
-                echo 'No FAQ categories found.';
+                echo lang('no_faq_categories');
             } ?>
         </td>
      </tr>
@@ -108,36 +108,36 @@
     echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="make_public" value="Make Public">
-    <input class="button" type="submit" name="make_private" value="Make Internal">
-    <input class="button" type="submit" name="delete" value="Delete" >
+    <input class="button" type="submit" name="make_public" value="<?php echo lang('make_public'); ?>">
+    <input class="button" type="submit" name="make_private" value="<?php echo lang('make_internal'); ?>">
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete'); ?>" >
 </p>
 <?php
 endif;
 ?>
 </form>
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="make_public-confirm">
-        Are you sure want to make selected categories <b>public</b>?
+       <?php echo lang('s_make_categories'); ?> <b>public</b>?
     </p>
     <p class="confirm-action" style="display:none;" id="make_private-confirm">
-        Are you sure want to make selected categories <b>private</b> (internal)?
+       <?php echo lang('s_make_categories'); ?> <b>private</b> (internal)?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected categories?</strong></font>
-        <br><br>Deleted entries CANNOT be recovered, including any associated FAQs.
+        <font color="red"><strong><?php echo lang('sure_delete_categ'); ?></strong></font>
+        <br><br><?php echo lang('cant_rec_del_ent'); ?>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/category.inc.php b/include/staff/category.inc.php
index f5a153db..b3d05bfc 100644
--- a/include/staff/category.inc.php
+++ b/include/staff/category.inc.php
@@ -1,18 +1,18 @@
 <?php
-if(!defined('OSTSCPINC') || !$thisstaff || !$thisstaff->canManageFAQ()) die('Access Denied');
+if(!defined('OSTSCPINC') || !$thisstaff || !$thisstaff->canManageFAQ()) die(lang('access_denied'));
 $info=array();
 $qstr='';
 if($category && $_REQUEST['a']!='add'){
-    $title='Update Category: '.$category->getName();
+    $title=lang('update_category').' :'.$category->getName();
     $action='update';
-    $submit_text='Save Changes';
+    $submit_text=lang('save_changes');
     $info=$category->getHashtable();
     $info['id']=$category->getId();
     $qstr.='&id='.$category->getId();
 }else {
-    $title='Add New Category';
+    $title=lang('add_new_category');
     $action='create';
-    $submit_text='Add';
+    $submit_text=lang('add');
     $qstr.='&a='.$_REQUEST['a'];
 }
 $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
@@ -23,7 +23,7 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>FAQ Category</h2>
+ <h2><?php echo lang('faq_category'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
@@ -35,26 +35,26 @@
     <tbody>
         <tr>
             <th colspan="2">
-                <em>Category information: Public categories are published if it has published FAQ articles.</em>
+                <em><?php echo lang('category_info'); ?>: <?php echo lang('public_cat_if_faq'); ?></em>
             </th>
         </tr>
         <tr>
-            <td width="180" class="required">Category Type:</td>
+            <td width="180" class="required"><?php echo lang('category_type'); ?>:</td>
             <td>
-                <input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>><b>Public</b> (publish)
+                <input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>><b><?php echo lang('public'); ?></b> (<?php echo lang('publish'); ?>)
                 &nbsp;&nbsp;&nbsp;&nbsp;
-                <input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>>Private (internal)
+                <input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>><?php echo lang('private'); ?> (<?php echo lang('internal'); ?>)
                 &nbsp;<span class="error">*&nbsp;<?php echo $errors['ispublic']; ?></span>
             </td>
         </tr>
         <tr>
             <td colspan=2>
-                <div style="padding-top:3px;"><b>Category Name</b>:&nbsp;<span class="faded">Short descriptive name.</span></div>
+                <div style="padding-top:3px;"><b><?php echo lang('category_name'); ?></b>:&nbsp;<span class="faded"><?php echo lang('short_desc_name'); ?></span></div>
                     <input type="text" size="70" name="name" value="<?php echo $info['name']; ?>">
                     &nbsp;<span class="error">*&nbsp;<?php echo $errors['name']; ?></span>
                 <br>
                 <div style="padding-top:5px;">
-                    <b>Category Description</b>:&nbsp;<span class="faded">Summary of the category.</span>
+                    <b><?php echo lang('category_desc'); ?></b>:&nbsp;<span class="faded"><?php echo lang('summary_category'); ?></span>
                     &nbsp;
                     <font class="error">*&nbsp;<?php echo $errors['description']; ?></font></div>
                     <textarea class="richtext" name="description" cols="21" rows="12" style="width:98%;"><?php echo $info['description']; ?></textarea>
@@ -62,7 +62,7 @@
         </tr>
         <tr>
             <th colspan="2">
-                <em>Internal Notes&nbsp;</em>
+                <em><?php echo lang('internal_notes'); ?>&nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -74,7 +74,7 @@
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="categories.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="categories.php"'>
 </p>
 </form>
diff --git a/include/staff/department.inc.php b/include/staff/department.inc.php
index b43806b0..e7960d19 100644
--- a/include/staff/department.inc.php
+++ b/include/staff/department.inc.php
@@ -1,21 +1,21 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 $info=array();
 $qstr='';
 if($dept && $_REQUEST['a']!='add') {
     //Editing Department.
-    $title='Update Department';
+    $title=lang('update_departm');
     $action='update';
-    $submit_text='Save Changes';
+    $submit_text=lang('save_changes');
     $info=$dept->getInfo();
     $info['id']=$dept->getId();
     $info['groups'] = $dept->getAllowedGroups();
 
     $qstr.='&id='.$dept->getId();
 } else {
-    $title='Add New Department';
+    $title=lang('add_new_departm');
     $action='create';
-    $submit_text='Create Dept';
+    $submit_text=lang('create_dep');
     $info['ispublic']=isset($info['ispublic'])?$info['ispublic']:1;
     $info['ticket_auto_response']=isset($info['ticket_auto_response'])?$info['ticket_auto_response']:1;
     $info['message_auto_response']=isset($info['message_auto_response'])?$info['message_auto_response']:1;
@@ -28,20 +28,20 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>Department</h2>
+ <h2><?php echo lang("department"); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em>Department Information</em>
+                <em><?php echo lang("departm_info"); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="180" class="required">
-                Name:
+                <?php echo lang("name"); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="name" value="<?php echo $info['name']; ?>">
@@ -50,7 +50,7 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Type:
+                <?php echo lang("type"); ?>:
             </td>
             <td>
                 <input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>><strong>Public</strong>
@@ -60,11 +60,11 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Email:
+                <?php echo lang("email"); ?>:
             </td>
             <td>
                 <select name="email_id">
-                    <option value="0">&mdash; Select Department Email &mdash;</option>
+                    <option value="0">&mdash; <?php eCho lang("select_dep_email"); ?> &mdash;</option>
                     <?php
                     $sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -82,11 +82,11 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Template:
+                <?php echo lang("select_dep_email"); ?>:
             </td>
             <td>
                 <select name="tpl_id">
-                    <option value="0">&mdash; System default &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang("system_default"); ?> &mdash;</option>
                     <?php
                     $sql='SELECT tpl_id,name FROM '.EMAIL_TEMPLATE_GRP_TABLE.' tpl WHERE isactive=1 ORDER by name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -102,11 +102,11 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                SLA:
+                <?php echo lang("sla"); ?>:
             </td>
             <td>
                 <select name="sla_id">
-                    <option value="0">&mdash; System default &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang("system_default"); ?> &mdash;</option>
                     <?php
                     if($slas=SLA::getSLAs()) {
                         foreach($slas as $id =>$name) {
@@ -128,7 +128,7 @@
             <td>
                 <select name="manager_id">
                     <option value="0">&mdash; None &mdash;</option>
-                    <option value="0" disabled="disabled">Select Department Manager (Optional)</option>
+                    <option value="0" disabled="disabled"><?php echo lang("depatment_manager"); ?></option>
                     <?php
                     $sql='SELECT staff_id,CONCAT_WS(", ",lastname, firstname) as name '
                         .' FROM '.STAFF_TABLE.' staff '
@@ -149,45 +149,45 @@
 
         <tr>
             <td width="180">
-                Group Membership:
+                <?php echo lang("group_membership"); ?>:
             </td>
             <td>
                 <input type="checkbox" name="group_membership" value="0" <?php echo $info['group_membership']?'checked="checked"':''; ?> >
-                Extend membership to groups with access. <i>(Alerts and  notices will include groups)</i>
+                <?php echo lang("extend_membership"); ?>. <i>(<?php echo lang("alert_notice_group"); ?>)</i>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Auto Response Settings</strong>: Override global auto-response settings for tickets routed to the Dept.</em>
+                <em><strong><?php echo lang("auto_resp_settings"); ?></strong>: <?php echo lang("override_uuto_resp"); ?>.</em>
             </th>
         </tr>
         <tr>
             <td width="180">
-                New Ticket:
+                <?php echo lang("new_ticket"); ?>:
             </td>
             <td>
                 <input type="checkbox" name="ticket_auto_response" value="0" <?php echo !$info['ticket_auto_response']?'checked="checked"':''; ?> >
 
-                <strong>Disable</strong> new ticket auto-response for this Dept.
+                <strong><?php echo lang("disable"); ?></strong> <?php echo lang("ticket_auto_resp_dep"); ?>.
             </td>
         </tr>
         <tr>
             <td width="180">
-                New Message:
+                <?php echo lang("new_message"); ?>:
             </td>
             <td>
                 <input type="checkbox" name="message_auto_response" value="0" <?php echo !$info['message_auto_response']?'checked="checked"':''; ?> >
-                    <strong>Disable</strong> new message auto-response for this Dept.
+                    <strong><?php echo lang("disable"); ?></strong> <?php echo lang("new_message_auto_re"); ?>.
             </td>
         </tr>
         <tr>
             <td width="180">
-                Auto Response Email:
+                <?php echo lang("auto_resp_email"); ?>:
             </td>
             <td>
                 <select name="autoresp_email_id">
-                    <option value=""  disabled="disabled">Select Outgoing  Email</option>
-                    <option value="0">&mdash; Department Email (Above) &mdash;</option>
+                    <option value=""  disabled="disabled"><?php echo lang('select_out_email'); ?></option>
+                    <option value="0">&mdash; <?php echo lang('dept_email_above'); ?> &mdash;</option>
                     <?php
                     $sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -207,10 +207,10 @@
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Department Access</strong>: Check all groups allowed to access this department.</em>
+                <em><strong><?php echo lang("department_access"); ?></strong>: <?php echo lang("group_allow_access_d"); ?>.</em>
             </th>
         </tr>
-        <tr><td colspan=2><em>Department manager and primary members will always have access independent of group selection or assignment.</em></td></tr>
+        <tr><td colspan=2><em><?php echo lang("indep_access_departm"); ?>.</em></td></tr>
         <?php
          $sql='SELECT group_id, group_name, count(staff.staff_id) as members '
              .' FROM '.GROUP_TABLE.' grp '
@@ -230,20 +230,20 @@
         ?>
         <tr>
             <th colspan="2">
-                <em><strong>Department Signature</strong>: Optional signature used on outgoing emails. &nbsp;<span class="error">&nbsp;<?php echo $errors['signature']; ?></span></em>
+                <em><strong><?php echo lang("department_signat"); ?></strong>: <?php echo lang("opt_sig_out_email"); ?>. &nbsp;<span class="error">&nbsp;<?php echo $errors['signature']; ?></span></em>
             </th>
         </tr>
         <tr>
             <td colspan=2>
                 <textarea name="signature" cols="21" rows="5" style="width: 60%;"><?php echo $info['signature']; ?></textarea>
-                <br><em>Signature is made available as a choice, for public departments, on ticket reply.</em>
+                <br><em><?php echo lang("signature_available"); ?>.</em>
             </td>
         </tr>
     </tbody>
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="departments.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang("reset"); ?>">
+    <input type="button" name="cancel" value="<?php echo lang("cancel"); ?>" onclick='window.location.href="departments.php"'>
 </p>
 </form>
diff --git a/include/staff/departments.inc.php b/include/staff/departments.inc.php
index f78f4b3f..9397e010 100644
--- a/include/staff/departments.inc.php
+++ b/include/staff/departments.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die(lang('access_denied'));
 
 $qstr='';
 $sql='SELECT dept.dept_id,dept_name,email.email_id,email.email,email.name as email_name,ispublic,count(staff.staff_id) as users '.
@@ -35,16 +35,16 @@
 $query="$sql GROUP BY dept.dept_id ORDER BY $order_by";
 $res=db_query($query);
 if($res && ($num=db_num_rows($res)))
-    $showing="Showing 1-$num of $num departments";
+    $showing=lang('showing')." 1-$num ".lang('of')." $num ".lang('departments');
 else
-    $showing='No departments found!';
+    $showing=lang('no_departm_found').'!';
 
 ?>
-<div style="width:700px;padding-top:5px; float:left;">
- <h2>Departments</h2>
+<div style="width:700;padding-top:5px; float:left;">
+ <h2><?php echo lang('departments'); ?></h2>
  </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
-    <b><a href="departments.php?a=add" class="Icon newDepartment">Add New Department</a></b></div>
+    <b><a href="departments.php?a=add" class="Icon newDepartment"><?php echo lang('add_new_departm'); ?></a></b></div>
 <div class="clear"></div>
 <form action="departments.php" method="POST" name="depts">
  <?php csrf_token(); ?>
@@ -55,11 +55,11 @@
     <thead>
         <tr>
             <th width="7px">&nbsp;</th>        
-            <th width="180"><a <?php echo $name_sort; ?> href="departments.php?<?php echo $qstr; ?>&sort=name">Name</a></th>
-            <th width="80"><a  <?php echo $type_sort; ?> href="departments.php?<?php echo $qstr; ?>&sort=type">Type</a></th>
-            <th width="70"><a  <?php echo $users_sort; ?>href="departments.php?<?php echo $qstr; ?>&sort=users">Users</a></th>
-            <th width="300"><a  <?php echo $email_sort; ?> href="departments.php?<?php echo $qstr; ?>&sort=email">Email Address</a></th>
-            <th width="200"><a  <?php echo $manager_sort; ?> href="departments.php?<?php echo $qstr; ?>&sort=manager">Dept. Manager</a></th>
+            <th width="180"><a <?php echo $name_sort; ?> href="departments.php?<?php echo $qstr; ?>&sort=name"><?php echo lang('name'); ?></a></th>
+            <th width="80"><a  <?php echo $type_sort; ?> href="departments.php?<?php echo $qstr; ?>&sort=type"><?php echo lang('type'); ?></a></th>
+            <th width="70"><a  <?php echo $users_sort; ?>href="departments.php?<?php echo $qstr; ?>&sort=users"><?php echo lang('users'); ?></a></th>
+            <th width="300"><a  <?php echo $email_sort; ?> href="departments.php?<?php echo $qstr; ?>&sort=email"><?php echo lang('email_address'); ?></a></th>
+            <th width="200"><a  <?php echo $manager_sort; ?> href="departments.php?<?php echo $qstr; ?>&sort=manager"><?php echo lang('dept_manager'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -74,7 +74,7 @@
                     $sel=true;
                 
                 $row['email']=$row['email_name']?($row['email_name'].' &lt;'.$row['email'].'&gt;'):$row['email'];
-                $default=($defaultId==$row['dept_id'])?' <small>(Default)</small>':'';
+                $default=($defaultId==$row['dept_id'])?' <small>('.lang('default').')</small>':'';
                 ?>
             <tr id="<?php echo $row['dept_id']; ?>">
                 <td width=7px>
@@ -82,7 +82,7 @@
                             <?php echo $sel?'checked="checked"':''; ?>  <?php echo $default?'disabled="disabled"':''; ?> >
                 </td>
                 <td><a href="departments.php?id=<?php echo $row['dept_id']; ?>"><?php echo $row['dept_name']; ?></a>&nbsp;<?php echo $default; ?></td>
-                <td><?php echo $row['ispublic']?'Public':'<b>Private</b>'; ?></td>
+                <td><?php echo $row['ispublic']?lang('public'):'<b>'.lang('private').'</b>'; ?></td>
                 <td>&nbsp;&nbsp;
                     <b>
                     <?php if($row['users']>0) { ?>
@@ -101,12 +101,14 @@
      <tr>
         <td colspan="6">
             <?php if($res && $num){ ?>
-            Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <?php echo lang('select'); ?>:&nbsp;
+
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
+
             <?php }else{
-                echo 'No department found';
+                echo lang('no_departm_found');
             } ?>
         </td>
      </tr>
@@ -116,9 +118,9 @@
 if($res && $num): //Show options..
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="make_public" value="Make Public" >
-    <input class="button" type="submit" name="make_private" value="Make Private" >
-    <input class="button" type="submit" name="delete" value="Delete Dept(s)" >
+    <input class="button" type="submit" name="make_public" value="<?php echo lang('make_public'); ?>" >
+    <input class="button" type="submit" name="make_private" value="<?php echo lang('make_private'); ?>" >
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete_dept'); ?>" >
 </p>
 <?php
 endif;
@@ -126,27 +128,27 @@
 </form>
 
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="make_public-confirm">
-        Are you sure want to make selected departments <b>public</b>?
+        <?php echo lang('sure_you_want_to'); ?> <?php echo lang('make_departments'); ?> <b><?php echo lang('publics'); ?></b>?
     </p>
     <p class="confirm-action" style="display:none;" id="make_private-confirm">
-        Are you sure want to make selected departments <b>private</b>?
+        <?php echo lang('sure_you_want_to'); ?> <?php echo lang('make_departments'); ?> <b><?php echo lang('privates'); ?></b>?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected departments?</strong></font>
-        <br><br>Deleted departments CANNOT be recovered.
+        <font color="red"><strong><?php echo lang('sure_delete_dept'); ?></strong></font>
+        <br><br><?php echo lang('d_dept_cant_recov'); ?>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/directory.inc.php b/include/staff/directory.inc.php
index d1c07f43..e57d2826 100644
--- a/include/staff/directory.inc.php
+++ b/include/staff/directory.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTSTAFFINC') || !$thisstaff || !$thisstaff->isStaff()) die('Access Denied');
+if(!defined('OSTSTAFFINC') || !$thisstaff || !$thisstaff->isStaff()) die(lang('access_denied'));
 $qstr='';
 $select='SELECT staff.*,CONCAT_WS(" ",firstname,lastname) as name,dept.dept_name as dept ';
 $from='FROM '.STAFF_TABLE.' staff '.
@@ -60,12 +60,12 @@
 $query="$select $from $where GROUP BY staff.staff_id ORDER BY $order_by LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
 //echo $query;
 ?>
-<h2>Staff Members</h2>
-<div style="width:700px; float:left;">
+<h2><?php echo lang('staff_members'); ?></h2>
+<div style="width:700; float:left;">
     <form action="directory.php" method="GET" name="filter">
        <input type="text" name="q" value="<?php echo Format::htmlchars($_REQUEST['q']); ?>" >
         <select name="did" id="did">
-             <option value="0">&mdash; All Departments &mdash;</option>
+             <option value="0">&mdash; <?php echo lang('all_department'); ?> &mdash;</option>
              <?php
              $sql='SELECT dept.dept_id, dept.dept_name,count(staff.staff_id) as users  '.
                   'FROM '.DEPT_TABLE.' dept '.
@@ -80,7 +80,7 @@
              ?>
         </select>
         &nbsp;&nbsp;
-        <input type="submit" name="submit" value="Filter"/>
+        <input type="submit" name="submit" value="<?php echo lang('filter'); ?>"/>
     </form>
  </div>
 <div class="clear"></div>
@@ -89,18 +89,18 @@
 if($res && ($num=db_num_rows($res)))        
     $showing=$pageNav->showing();
 else
-    $showing='No staff members found!';
+    $showing=lang('no_staff_found');
 ?>
 <table class="list" border="0" cellspacing="1" cellpadding="0" width="940">
     <caption><?php echo $showing; ?></caption>
     <thead>
         <tr>
-            <th width="160"><a <?php echo $name_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=name">Name</a></th>
-            <th width="150"><a  <?php echo $dept_sort; ?>href="directory.php?<?php echo $qstr; ?>&sort=dept">Department</a></th>
-            <th width="180"><a  <?php echo $email_sort; ?>href="directory.php?<?php echo $qstr; ?>&sort=email">Email Address</a></th>
-            <th width="120"><a <?php echo $phone_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=phone">Phone Number</a></th>
-            <th width="80"><a <?php echo $ext_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=ext">Phone Ext</a></th>
-            <th width="120"><a <?php echo $mobile_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=mobile">Mobile Number</a></th>
+            <th width="160"><a <?php echo $name_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=name"><?php echo lang('name'); ?></a></th>
+            <th width="150"><a  <?php echo $dept_sort; ?>href="directory.php?<?php echo $qstr; ?>&sort=dept"><?php echo lang('department'); ?></a></th>
+            <th width="180"><a  <?php echo $email_sort; ?>href="directory.php?<?php echo $qstr; ?>&sort=email"><?php echo lang('email_address'); ?></a></th>
+            <th width="120"><a <?php echo $phone_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=phone"><?php echo lang('phone_number'); ?></a></th>
+            <th width="80"><a <?php echo $ext_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=ext"><?php echo lang('phone_ext'); ?></a></th>
+            <th width="120"><a <?php echo $mobile_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=mobile"><?php echo lang('mobile_number'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -123,10 +123,10 @@
      <tr>
         <td colspan="6">
             <?php if($res && $num) {
-                echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
+                echo '<div>&nbsp;'.lang('page').':'.$pageNav->getPageLinks().'&nbsp;</div>';
                 ?>
             <?php } else {
-                echo 'No staff members found!';
+                echo lang('not_staff_members');
             } ?>
         </td>
      </tr>
diff --git a/include/staff/email.inc.php b/include/staff/email.inc.php
index 58ecb35a..45ce6e1f 100644
--- a/include/staff/email.inc.php
+++ b/include/staff/email.inc.php
@@ -3,9 +3,9 @@
 $info=array();
 $qstr='';
 if($email && $_REQUEST['a']!='add'){
-    $title='Update Email';
+    $title=lang('update_email');
     $action='update';
-    $submit_text='Save Changes';
+    $submit_text=lang('save_changes');
     $info=$email->getInfo();
     $info['id']=$email->getId();
     if($info['mail_delete'])
@@ -15,13 +15,13 @@
     else
         $info['postfetch']=''; //nothing.
     if($info['userpass'])
-        $passwdtxt='To change password enter new password above.';
+        $passwdtxt=lang('enter_new_passs');
 
     $qstr.='&id='.$email->getId();
 }else {
-    $title='Add New Email';
+    $title=lang('add_new_email');
     $action='create';
-    $submit_text='Submit';
+    $submit_text=lang('submit');
     $info['ispublic']=isset($info['ispublic'])?$info['ispublic']:1;
     $info['ticket_auto_response']=isset($info['ticket_auto_response'])?$info['ticket_auto_response']:1;
     $info['message_auto_response']=isset($info['message_auto_response'])?$info['message_auto_response']:1;
@@ -29,7 +29,7 @@
 }
 $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
 ?>
-<h2>Email Address</h2>
+<h2><?php echo lang('email_address'); ?></h2>
 <form action="emails.php?<?php echo $qstr; ?>" method="post" id="save">
  <?php csrf_token(); ?>
  <input type="hidden" name="do" value="<?php echo $action; ?>">
@@ -40,14 +40,14 @@
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em><strong>Email Information &amp; Settings</strong></em>
+                <em><strong><?php echo lang('Email Information &amp; Settings'); ?> </strong></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="180" class="required">
-                Email Address
+                <?php echo lang('email_address'); ?>
             </td>
             <td>
                 <input type="text" size="35" name="email" value="<?php echo $info['email']; ?>">
@@ -56,7 +56,7 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Email Name
+                <?php echo lang('email_name'); ?>
             </td>
             <td>
                 <input type="text" size="35" name="name" value="<?php echo $info['name']; ?>">
@@ -65,11 +65,11 @@
         </tr>
         <tr>
             <td width="180">
-                New Ticket Priority
+               <?php echo lang('New Ticket Priority'); ?>
             </td>
             <td>
                 <select name="priority_id">
-                    <option value="">&mdash; Select Priority &mdash;</option>
+                    <option value="">&mdash; <?php echo lang('Select Priority') ?>&mdash;</option>
                     <?php
                     $sql='SELECT priority_id,priority_desc FROM '.PRIORITY_TABLE.' pri ORDER by priority_urgency DESC';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -85,11 +85,11 @@
         </tr>
         <tr>
             <td width="180">
-                New Ticket Dept.
+                <?php echo lang('New Ticket Dept.') ?>
             </td>
             <td>
                 <select name="dept_id">
-                    <option value="">&mdash; Select Department &mdash;</option>
+                    <option value="">&mdash; <?php echo lang('Select Department') ?> &mdash;</option>
                     <?php
                     $sql='SELECT dept_id,dept_name FROM '.DEPT_TABLE.' dept ORDER by dept_name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -105,22 +105,21 @@
         </tr>
         <tr>
             <td width="180">
-                Auto-response
+                <?php echo lang('Auto-response') ?>
             </td>
             <td>
                 <input type="checkbox" name="noautoresp" value="1" <?php echo $info['noautoresp']?'checked="checked"':''; ?> >
-                <strong>Disable</strong> new ticket auto-response for this
-                email. Override global and dept. settings.
+                <strong><?php echo lang('Disable') ?></strong> <?php echo lang('new ticket auto-response for this email. Override global and dept. settings.') ?>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Login Information:</strong>: Optional BUT required when IMAP/POP or SMTP (with auth.) are enabled.</em>
+                <em><strong><?php echo lang('Login Information') ?>:</strong>: <?php echo lang('Optional BUT required when IMAP/POP or SMTP (with auth.) are enabled.') ?></em>
             </th>
         </tr>
         <tr>
             <td width="180">
-                Username
+                <?php echo lang('Username') ?>
             </td>
             <td>
                 <input type="text" size="35" name="userid" value="<?php echo $info['userid']; ?>">
@@ -129,7 +128,7 @@
         </tr>
         <tr>
             <td width="180">
-               Password
+                <?php echo lang('login_pass'); ?>
             </td>
             <td>
                 <input type="password" size="35" name="passwd" value="<?php echo $info['passwd']; ?>">
@@ -139,114 +138,114 @@
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Mail Account</strong>: Optional setting for fetching incoming emails. Mail fetching must be enabled with autocron active or external cron setup. &nbsp;<font class="error">&nbsp;<?php echo $errors['mail']; ?></font></em>
+                <em><strong><?php echo lang('mail_account'); ?></strong>: <?php echo lang('fetch_inc_email'); ?> &nbsp;<font class="error">&nbsp;<?php echo $errors['mail']; ?></font></em>
             </th>
         </tr>
-        <tr><td>Status</td>
+        <tr><td><?php echo lang('status'); ?></td>
             <td>
-                <label><input type="radio" name="mail_active"  value="1"   <?php echo $info['mail_active']?'checked="checked"':''; ?> /><strong>Enable</strong></label>
+                <label><input type="radio" name="mail_active"  value="1"   <?php echo $info['mail_active']?'checked="checked"':''; ?> /><strong><?php echo lang('enable') ?></strong></label>
                 &nbsp;&nbsp;
-                <label><input type="radio" name="mail_active"  value="0"   <?php echo !$info['mail_active']?'checked="checked"':''; ?> />Disable</label>
+                <label><input type="radio" name="mail_active"  value="0"   <?php echo !$info['mail_active']?'checked="checked"':''; ?> /><?php echo lang('disable') ?></label>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['mail_active']; ?></font>
             </td>
         </tr>
-        <tr><td>Host</td>
+        <tr><td><?php echo lang('host'); ?></td>
             <td><input type="text" name="mail_host" size=35 value="<?php echo $info['mail_host']; ?>">
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['mail_host']; ?></font>
             </td>
         </tr>
-        <tr><td>Port</td>
+        <tr><td><?php echo lang('port'); ?></td>
             <td><input type="text" name="mail_port" size=6 value="<?php echo $info['mail_port']?$info['mail_port']:''; ?>">
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['mail_port']; ?></font>
             </td>
         </tr>
-        <tr><td>Protocol</td>
+        <tr><td><?php echo lang('protocol'); ?></td>
             <td>
                 <select name="mail_protocol">
-                    <option value='POP'>&mdash; Select Mail Protocol &mdash;</option>
-                    <option value='POP' <?php echo ($info['mail_protocol']=='POP')?'selected="selected"':''; ?> >POP</option>
-                    <option value='IMAP' <?php echo ($info['mail_protocol']=='IMAP')?'selected="selected"':''; ?> >IMAP</option>
+                    <option value='POP'>&mdash; <?php echo lang('mail_protocol'); ?> &mdash;</option>
+                    <option value='POP' <?php echo ($info['mail_protocol']=='POP')?'selected="selected"':''; ?> ><?php echo lang('POP') ?></option>
+                    <option value='IMAP' <?php echo ($info['mail_protocol']=='IMAP')?'selected="selected"':''; ?> ><?php echo lang('IMAP') ?></option>
                 </select>
                 <font class="error">&nbsp;<?php echo $errors['mail_protocol']; ?></font>
             </td>
         </tr>
 
-        <tr><td>Encryption</td>
+        <tr><td><?php echo lang('encryption'); ?></td>
             <td>
                 <select name="mail_encryption">
                     <option value='NONE'>None</option>
-                    <option value='SSL' <?php echo ($info['mail_encryption']=='SSL')?'selected="selected"':''; ?> >SSL</option>
+                    <option value='SSL' <?php echo ($info['mail_encryption']=='SSL')?'selected="selected"':''; ?> ><?php echo lang('SSL') ?></option>
                 </select>
                 <font class="error">&nbsp;<?php echo $errors['mail_encryption']; ?></font>
             </td>
         </tr>
-        <tr><td>Fetch Frequency</td>
+        <tr><td><?php echo lang('fetch_frecuency'); ?></td>
             <td>
-                <input type="text" name="mail_fetchfreq" size=4 value="<?php echo $info['mail_fetchfreq']?$info['mail_fetchfreq']:''; ?>"> Delay intervals in minutes
+                <input type="text" name="mail_fetchfreq" size=4 value="<?php echo $info['mail_fetchfreq']?$info['mail_fetchfreq']:''; ?>"> <?php echo lang('Delay intervals in minutes') ?>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['mail_fetchfreq']; ?></font>
             </td>
         </tr>
-        <tr><td>Emails Per Fetch</td>
+        <tr><td><?php echo lang('email_per_fetch'); ?></td>
             <td>
-                <input type="text" name="mail_fetchmax" size=4 value="<?php echo $info['mail_fetchmax']?$info['mail_fetchmax']:''; ?>"> Maximum emails to process per fetch.
+                <input type="text" name="mail_fetchmax" size=4 value="<?php echo $info['mail_fetchmax']?$info['mail_fetchmax']:''; ?>"> <?php echo lang('Maximum emails to process per fetch.') ?>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['mail_fetchmax']; ?></font>
             </td>
         </tr>
-        <tr><td valign="top">Fetched Emails</td>
+        <tr><td valign="top"><?php echo lang('Fetched Emails'); ?></td>
              <td>
                 <input type="radio" name="postfetch" value="archive" <?php echo ($info['postfetch']=='archive')? 'checked="checked"': ''; ?> >
-                 Move to: <input type="text" name="mail_archivefolder" size="20" value="<?php echo $info['mail_archivefolder']; ?>"/> folder.
+                 <?php echo lang('move_to'); ?>: <input type="text" name="mail_archivefolder" size="20" value="<?php echo $info['mail_archivefolder']; ?>"/> <?php echo lang('folder.') ?>
                     &nbsp;<font class="error">&nbsp;<?php echo $errors['mail_folder']; ?></font>
                 <input type="radio" name="postfetch" value="delete" <?php echo ($info['postfetch']=='delete')? 'checked="checked"': ''; ?> >
-                Delete fetched emails
+                <?php echo lang('delete_fetch_email'); ?>
                 <input type="radio" name="postfetch" value="" <?php echo (isset($info['postfetch']) && !$info['postfetch'])? 'checked="checked"': ''; ?> >
-                 Do nothing (Not recommended)
-              <br><em>Moving fetched emails to a backup folder is highly recommended.</em> &nbsp;<font class="error"><?php echo $errors['postfetch']; ?></font>
+                 <?php echo lang('do_nothing'); ?>
+              <br><em><?php echo lang('moving_fetched'); ?></em> &nbsp;<font class="error"><?php echo $errors['postfetch']; ?></font>
             </td>
         </tr>
 
         <tr>
             <th colspan="2">
-                <em><strong>SMTP Settings</strong>: When enabled the <b>email account</b> will use SMTP server instead of internal PHP mail() function for outgoing emails. &nbsp;<font class="error">&nbsp;<?php echo $errors['smtp']; ?></font></em>
+                <em><strong><?php echo lang('smtp_settings'); ?></strong>: <?php echo lang('when_enabled_the'); ?> <b><?php echo lang('email_account'); ?></b> <?php echo lang('will_use_smtp'); ?> &nbsp;<font class="error">&nbsp;<?php echo $errors['smtp']; ?></font></em>
             </th>
         </tr>
-        <tr><td>Status</td>
+        <tr><td><?php echo lang('status'); ?></td>
             <td>
-                <label><input type="radio" name="smtp_active"  value="1"   <?php echo $info['smtp_active']?'checked':''; ?> />Enable</label>
-                <label><input type="radio" name="smtp_active"  value="0"   <?php echo !$info['smtp_active']?'checked':''; ?> />Disable</label>
+                <label><input type="radio" name="smtp_active"  value="1"   <?php echo $info['smtp_active']?'checked':''; ?> /><?php echo lang('Enable') ?></label>
+                <label><input type="radio" name="smtp_active"  value="0"   <?php echo !$info['smtp_active']?'checked':''; ?> /><?php echo lang('Disable') ?></label>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['smtp_active']; ?></font>
             </td>
         </tr>
-        <tr><td>SMTP Host</td>
+        <tr><td><?php echo lang('smtp_host'); ?></td>
             <td><input type="text" name="smtp_host" size=35 value="<?php echo $info['smtp_host']; ?>">
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['smtp_host']; ?></font>
             </td>
         </tr>
-        <tr><td>SMTP Port</td>
+        <tr><td><?php echo lang('smtp_port'); ?></td>
             <td><input type="text" name="smtp_port" size=6 value="<?php echo $info['smtp_port']?$info['smtp_port']:''; ?>">
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['smtp_port']; ?></font>
             </td>
         </tr>
-        <tr><td>Authentication Required?</td>
+        <tr><td><?php echo lang('auth_required'); ?></td>
             <td>
 
                  <label><input type="radio" name="smtp_auth"  value="1"
-                    <?php echo $info['smtp_auth']?'checked':''; ?> />Yes</label>
+                    <?php echo $info['smtp_auth']?'checked':''; ?> /><?php echo lang('yes') ?></label>
                  <label><input type="radio" name="smtp_auth"  value="0"
-                    <?php echo !$info['smtp_auth']?'checked':''; ?> />NO</label>
+                    <?php echo !$info['smtp_auth']?'checked':''; ?> /><?php echo lang('no') ?></label>
                 <font class="error">&nbsp;<?php echo $errors['smtp_auth']; ?></font>
             </td>
         </tr>
         <tr>
-            <td>Allow Header Spoofing?</td>
+            <td><?php echo lang('allow_head_spoof'); ?></td>
             <td>
                 <input type="checkbox" name="smtp_spoofing" value="1" <?php echo $info['smtp_spoofing'] ?'checked="checked"':''; ?>>
-                Allow email header spoofing <em>(only applies to emails being sent through this account)</em>
+                <?php echo lang('email_header_spoof'); ?> <em>(<?php echo lang('only_apply_email'); ?>)</em>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Internal Notes</strong>: Admin's notes. &nbsp;<span class="error">&nbsp;<?php echo $errors['notes']; ?></span></em>
+                <em><strong><?php echo lang('internal_notes'); ?></strong>: <?php echo lang('admins_notes'); ?> &nbsp;<span class="error">&nbsp;<?php echo $errors['notes']; ?></span></em>
             </th>
         </tr>
         <tr>
@@ -258,7 +257,7 @@
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="emails.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="emails.php"'>
 </p>
 </form>
diff --git a/include/staff/emails.inc.php b/include/staff/emails.inc.php
index 57bc48ff..3a997bcc 100644
--- a/include/staff/emails.inc.php
+++ b/include/staff/emails.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die(lang('access_denied'));
 
 $qstr='';
 $sql='SELECT email.*,dept.dept_name as department,priority_desc as priority '.
@@ -37,16 +37,16 @@
 $query="$sql GROUP BY email.email_id ORDER BY $order_by LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
 $res=db_query($query);
 if($res && ($num=db_num_rows($res)))
-    $showing=$pageNav->showing().' emails';
+    $showing=$pageNav->showing().' '.lang('emails');
 else
-    $showing='No emails found!';
+    $showing=lang('no_emails_found');
 
 ?>
-<div style="width:700px;padding-top:5px; float:left;">
- <h2>Email Addresses</h2>
+<div style="width:700;padding-top:5px; float:left;">
+ <h2><?php echo lang('email_addresses'); ?></h2>
  </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
-    <b><a href="emails.php?a=add" class="Icon newEmail">Add New Email</a></b></div>
+    <b><a href="emails.php?a=add" class="Icon newEmail"><?php echo lang('add_new_email'); ?></a></b></div>
 <div class="clear"></div>
 <form action="emails.php" method="POST" name="emails">
  <?php csrf_token(); ?>
@@ -57,11 +57,11 @@
     <thead>
         <tr>
             <th width="7">&nbsp;</th>        
-            <th width="400"><a <?php echo $email_sort; ?> href="emails.php?<?php echo $qstr; ?>&sort=email">Email</a></th>
-            <th width="120"><a  <?php echo $priority_sort; ?> href="emails.php?<?php echo $qstr; ?>&sort=priority">Priority</a></th>
-            <th width="250"><a  <?php echo $dept_sort; ?> href="emails.php?<?php echo $qstr; ?>&sort=dept">Department</a></th>
-            <th width="110" nowrap><a  <?php echo $created_sort; ?>href="emails.php?<?php echo $qstr; ?>&sort=created">Created</a></th>
-            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="emails.php?<?php echo $qstr; ?>&sort=updated">Last Updated</a></th>
+            <th width="400"><a <?php echo $email_sort; ?> href="emails.php?<?php echo $qstr; ?>&sort=email"><?php echo lang('email'); ?></a></th>
+            <th width="120"><a  <?php echo $priority_sort; ?> href="emails.php?<?php echo $qstr; ?>&sort=priority"><?php echo lang('priority'); ?></a></th>
+            <th width="250"><a  <?php echo $dept_sort; ?> href="emails.php?<?php echo $qstr; ?>&sort=dept"><?php echo lang('department'); ?></a></th>
+            <th width="110" nowrap><a  <?php echo $created_sort; ?>href="emails.php?<?php echo $qstr; ?>&sort=created"><?php echo lang('created'); ?></a></th>
+            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="emails.php?<?php echo $qstr; ?>&sort=updated"><?php echo lang('last_update'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -97,12 +97,13 @@
      <tr>
         <td colspan="6">
             <?php if($res && $num){ ?>
-            Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <?php echo lang('select'); ?>:&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
+            
             <?php }else{
-                echo 'No help emails found';
+                echo lang('no_help_mail_foun');
             } ?>
         </td>
      </tr>
@@ -110,10 +111,10 @@
 </table>
 <?php
 if($res && $num): //Show options..
-    echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
+    echo '<div>&nbsp;'.lang('page').':'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="delete" value="Delete Email(s)" >
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete_email'); ?>" >
 </p>
 <?php
 endif;
@@ -121,21 +122,21 @@
 </form>
 
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected emails?</strong></font>
-        <br><br>Deleted emails CANNOT be recovered.
+        <font color="red"><strong><?php echo lang('sure_delete_email'); ?></strong></font>
+        <br><br><?php echo lang('d_email_cant_recov'); ?>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/faq-categories.inc.php b/include/staff/faq-categories.inc.php
index 4d05df1b..7856b2e0 100644
--- a/include/staff/faq-categories.inc.php
+++ b/include/staff/faq-categories.inc.php
@@ -2,13 +2,13 @@
 if(!defined('OSTSTAFFINC') || !$thisstaff) die('Access Denied');
 
 ?>
-<h2>Frequently Asked Questions</h2>
+<h2><?php echo lang('freq_asked_quest'); ?></h2>
 <form id="kbSearch" action="kb.php" method="get">
     <input type="hidden" name="a" value="search">
     <div>
         <input id="query" type="text" size="20" name="q" value="<?php echo Format::htmlchars($_REQUEST['q']); ?>">
         <select name="cid" id="cid">
-            <option value="">&mdash; All Categories &mdash;</option>
+            <option value="">&mdash; <?php echo lang('all_categories'); ?> &mdash;</option>
             <?php
             $sql='SELECT category_id, name, count(faq.category_id) as faqs '
                 .' FROM '.FAQ_CATEGORY_TABLE.' cat '
@@ -26,11 +26,11 @@
             }
             ?>
         </select>
-        <input id="searchSubmit" type="submit" value="Search">
+        <input id="searchSubmit" type="submit" value="<?php echo lang('search'); ?>">
     </div>
     <div>
         <select name="topicId" style="width:350px;" id="topic-id">
-            <option value="">&mdash; All Help Topics &mdash;</option>
+            <option value="">&mdash; <?php echo lang('all_help_topics'); ?> &mdash;</option>
             <?php
             $sql='SELECT ht.topic_id, CONCAT_WS(" / ", pht.topic, ht.topic) as helptopic, count(faq.topic_id) as faqs '
                 .' FROM '.TOPIC_TABLE.' ht '
@@ -56,7 +56,6 @@
 if($_REQUEST['q'] || $_REQUEST['cid'] || $_REQUEST['topicId']) { //Search.
     $sql='SELECT faq.faq_id, question, ispublished, count(attach.file_id) as attachments, count(ft.topic_id) as topics '
         .' FROM '.FAQ_TABLE.' faq '
-        .' LEFT JOIN '.FAQ_CATEGORY_TABLE.' cat ON(cat.category_id=faq.category_id) '
         .' LEFT JOIN '.FAQ_TOPIC_TABLE.' ft ON(ft.faq_id=faq.faq_id) '
         .' LEFT JOIN '.FAQ_ATTACHMENT_TABLE.' attach ON(attach.faq_id=faq.faq_id) '
         .' WHERE 1 ';
@@ -68,29 +67,26 @@
         $sql.=' AND ft.topic_id='.db_input($_REQUEST['topicId']);
 
     if($_REQUEST['q']) {
-        $sql.=" AND (question LIKE ('%".db_input($_REQUEST['q'],false)."%')
-                 OR answer LIKE ('%".db_input($_REQUEST['q'],false)."%')
-                 OR keywords LIKE ('%".db_input($_REQUEST['q'],false)."%')
-                 OR cat.name LIKE ('%".db_input($_REQUEST['q'],false)."%')
-                 OR cat.description LIKE ('%".db_input($_REQUEST['q'],false)."%')
-                 )";
+        $sql.=" AND question LIKE ('%".db_input($_REQUEST['q'],false)."%') 
+                 OR answer LIKE ('%".db_input($_REQUEST['q'],false)."%') 
+                 OR keywords LIKE ('%".db_input($_REQUEST['q'],false)."%') ";
     }
 
-    $sql.=' GROUP BY faq.faq_id ORDER BY question';
+    $sql.=' GROUP BY faq.faq_id';
 
-    echo "<div><strong>Search Results</strong></div><div class='clear'></div>";
+    echo "<div><strong>".lang('search_results')."</strong></div><div class='clear'></div>";
     if(($res=db_query($sql)) && db_num_rows($res)) {
         echo '<div id="faq">
                 <ol>';
         while($row=db_fetch_array($res)) {
             echo sprintf('
                 <li><a href="faq.php?id=%d" class="previewfaq">%s</a> - <span>%s</span></li>',
-                $row['faq_id'],$row['question'],$row['ispublished']?'Published':'Internal');
+                $row['faq_id'],$row['question'],$row['ispublished']?lang('published'):lang('internal'));
         }
         echo '  </ol>
              </div>';
     } else {
-        echo '<strong class="faded">The search did not match any FAQs.</strong>';
+        echo '<strong class="faded">'.lang('no_faqs_match').'</strong>';
     }
 } else { //Category Listing.
     $sql='SELECT cat.category_id, cat.name, cat.description, cat.ispublic, count(faq.faq_id) as faqs '
@@ -99,7 +95,7 @@
         .' GROUP BY cat.category_id '
         .' ORDER BY cat.name';
     if(($res=db_query($sql)) && db_num_rows($res)) {
-        echo '<div>Click on the category to browse FAQs.</div>
+        echo '<div>'.lang('click_categ').'.</div>
                 <ul id="kb">';
         while($row=db_fetch_array($res)) {
 
@@ -108,12 +104,12 @@
                     <h4><a href="kb.php?cid=%d">%s (%d)</a> - <span>%s</span></h4>
                     %s
                 </li>',$row['category_id'],$row['name'],$row['faqs'],
-                ($row['ispublic']?'Public':'Internal'),
+                ($row['ispublic']?lang('public'):lang('internal')),
                 Format::safe_html($row['description']));
         }
         echo '</ul>';
     } else {
-        echo 'NO FAQs found';
+        echo lang('no_faqs_found');
     }
 }
 ?>
diff --git a/include/staff/faq-category.inc.php b/include/staff/faq-category.inc.php
index 5f22cb6f..5512186f 100644
--- a/include/staff/faq-category.inc.php
+++ b/include/staff/faq-category.inc.php
@@ -1,26 +1,26 @@
 <?php
-if(!defined('OSTSTAFFINC') || !$category || !$thisstaff) die('Access Denied');
+if(!defined('OSTSTAFFINC') || !$category || !$thisstaff) die(lang('access_denied'));
 
 ?>
-<div style="width:700px;padding-top:10px; float:left;">
-  <h2>Frequently Asked Questions</h2>
+<div style="width:700;padding-top:10px; float:left;">
+  <h2><?php echo lang('freq_asked_quest'); ?></h2>
 </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">&nbsp;</div>
 <div class="clear"></div>
 <br>
 <div>
     <strong><?php echo $category->getName() ?></strong>
-    <span>(<?php echo $category->isPublic()?'Public':'Internal'; ?>)</span>
-    <time>Last updated <?php echo Format::db_daydatetime($category->getUpdateDate()); ?></time>
+    <span>(<?php echo $category->isPublic()?lang('public'):lang('internal'); ?>)</span>
+    <time><?php echo lang('last_updated'); ?> <?php echo Format::db_daydatetime($category->getUpdateDate()); ?></time>
 </div>
 <div class="cat-desc">
 <?php echo Format::safe_html($category->getDescription()); ?>
 </div>
 <?php
 if($thisstaff->canManageFAQ()) {
-    echo sprintf('<div class="cat-manage-bar"><a href="categories.php?id=%d" class="Icon editCategory">Edit Category</a>
-             <a href="categories.php" class="Icon deleteCategory">Delete Category</a>
-             <a href="faq.php?cid=%d&a=add" class="Icon newFAQ">Add New FAQ</a></div>',
+    echo sprintf('<div class="cat-manage-bar"><a href="categories.php?id=%d" class="Icon editCategory">'.lang('edit_category').'</a>
+             <a href="categories.php" class="Icon deleteCategory">'.lang('delete_category').'</a>
+             <a href="faq.php?cid=%d&a=add" class="Icon newFAQ">'.lang('add_new_faq').'</a></div>',
             $category->getId(),
             $category->getId());
 } else {
@@ -33,18 +33,18 @@
     .' FROM '.FAQ_TABLE.' faq '
     .' LEFT JOIN '.FAQ_ATTACHMENT_TABLE.' attach ON(attach.faq_id=faq.faq_id) '
     .' WHERE faq.category_id='.db_input($category->getId())
-    .' GROUP BY faq.faq_id ORDER BY question';
+    .' GROUP BY faq.faq_id';
 if(($res=db_query($sql)) && db_num_rows($res)) {
     echo '<div id="faq">
             <ol>';
     while($row=db_fetch_array($res)) {
         echo sprintf('
             <li><a href="faq.php?id=%d" class="previewfaq">%s <span>- %s</span></a></li>',
-            $row['faq_id'],$row['question'],$row['ispublished']?'Published':'Internal');
+            $row['faq_id'],$row['question'],$row['ispublished']?lang('published'):lang('internal'));
     }
     echo '  </ol>
          </div>';
 }else {
-    echo '<strong>Category does not have FAQs</strong>';
+    echo '<strong>'.lang('catg_no_have_faqs').'</strong>';
 }
 ?>
diff --git a/include/staff/faq-view.inc.php b/include/staff/faq-view.inc.php
index 0882197e..236829b3 100644
--- a/include/staff/faq-view.inc.php
+++ b/include/staff/faq-view.inc.php
@@ -1,22 +1,22 @@
 <?php
-if(!defined('OSTSTAFFINC') || !$faq || !$thisstaff) die('Access Denied');
+if(!defined('OSTSTAFFINC') || !$faq || !$thisstaff) die(lang('access_denied'));
 
 $category=$faq->getCategory();
 
 ?>
-<h2>Frequently Asked Questions</h2>
+<h2><?php echo lang('freq_asked_quest'); ?></h2>
 <div id="breadcrumbs">
-    <a href="kb.php">All Categories</a> 
+    <a href="kb.php"><?php echo lang('all_categories'); ?></a> 
     &raquo; <a href="kb.php?cid=<?php echo $category->getId(); ?>"><?php echo $category->getName(); ?></a>
-    <span class="faded">(<?php echo $category->isPublic()?'Public':'Internal'; ?>)</span>
+    <span class="faded">(<?php echo $category->isPublic()?lang('public'):lang('internal'); ?>)</span>
 </div>
-<div style="width:700px;padding-top:2px; float:left;">
-<strong style="font-size:16px;"><?php echo $faq->getQuestion() ?></strong>&nbsp;&nbsp;<span class="faded"><?php echo $faq->isPublished()?'(Published)':''; ?></span>
+<div style="width:700;padding-top:2px; float:left;">
+<strong style="font-size:16px;"><?php echo $faq->getQuestion() ?></strong>&nbsp;&nbsp;<span class="faded"><?php echo $faq->isPublished()?'('.lang('published').')':''; ?></span>
 </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
 <?php
 if($thisstaff->canManageFAQ()) {
-    echo sprintf('<a href="faq.php?id=%d&a=edit" class="Icon newHelpTopic">Edit FAQ</a>',
+    echo sprintf('<a href="faq.php?id=%d&a=edit" class="Icon newHelpTopic">'.lang('edit_faq').'</a>',
             $faq->getId());
 }
 ?>
@@ -27,12 +27,12 @@
 <?php echo Format::safe_html($faq->getAnswer()); ?>
 </p>
 <p>
- <div><span class="faded"><b>Attachments:</b></span> <?php echo $faq->getAttachmentsLinks(); ?></div>
- <div><span class="faded"><b>Help Topics:</b></span> 
+ <div><span class="faded"><b><?php echo lang('attachments'); ?>:</b></span> <?php echo $faq->getAttachmentsLinks(); ?></div>
+ <div><span class="faded"><b><?php echo lang('help_topics'); ?>:</b></span> 
     <?php echo ($topics=$faq->getHelpTopics())?implode(', ',$topics):' '; ?>
     </div>
 </p>
-<div class="faded">&nbsp;Last updated <?php echo Format::db_daydatetime($category->getUpdateDate()); ?></div>
+<div class="faded">&nbsp;<?php echo lang('last_update'); ?> <?php echo Format::db_daydatetime($category->getUpdateDate()); ?></div>
 <hr>
 <?php
 if($thisstaff->canManageFAQ()) {
@@ -42,23 +42,23 @@
     <form action="faq.php?id=<?php echo  $faq->getId(); ?>" method="post">
 	 <?php csrf_token(); ?>
         <input type="hidden" name="id" value="<?php echo  $faq->getId(); ?>">
-        <input type="hidden" name="do" value="manage-faq">
+        <input type="hidden" name="do" value="<?php echo lang('manage_faq'); ?>">
         <div>
-            <strong>Options: </strong>
+            <strong><?php echo lang('options'); ?>: </strong>
             <select name="a" style="width:200px;">
-                <option value="">Select Action</option>
+                <option value=""><?php echo lang('select_action'); ?></option>
                 <?php
                 if($faq->isPublished()) { ?>
-                <option value="unpublish">Unpublish FAQ</option>
+                <option value="unpublish"><?php echo lang('unpublish_faq'); ?></option>
                 <?php
                 }else{ ?>
-                <option value="publish">Publish FAQ</option>
+                <option value="publish"><?php echo lang('publish_faq'); ?></option>
                 <?php
                 } ?>
-                <option value="edit">Edit FAQ</option>
-                <option value="delete">Delete FAQ</option>
+                <option value="edit"><?php echo lang('edit_faq'); ?></option>
+                <option value="delete"><?php echo lang('delete_faq'); ?></option>
             </select>
-            &nbsp;&nbsp;<input type="submit" name="submit" value="Go">
+            &nbsp;&nbsp;<input type="submit" name="submit" value="<?php echo lang('go'); ?>">
         </div>
     </form>
    </div>
diff --git a/include/staff/faq.inc.php b/include/staff/faq.inc.php
index 99f40176..e1a0501e 100644
--- a/include/staff/faq.inc.php
+++ b/include/staff/faq.inc.php
@@ -1,19 +1,19 @@
 <?php
-if(!defined('OSTSCPINC') || !$thisstaff || !$thisstaff->canManageFAQ()) die('Access Denied');
+if(!defined('OSTSCPINC') || !$thisstaff || !$thisstaff->canManageFAQ()) die(lang('access_denied'));
 $info=array();
 $qstr='';
 if($faq){
-    $title='Update FAQ: '.$faq->getQuestion();
+    $title=lang('update_faq').': '.$faq->getQuestion();
     $action='update';
-    $submit_text='Save Changes';
+    $submit_text=lang('save_changes');
     $info=$faq->getHashtable();
     $info['id']=$faq->getId();
     $info['topics']=$faq->getHelpTopicsIds();
     $qstr='id='.$faq->getId();
 }else {
-    $title='Add New FAQ';
+    $title=lang('add_new_faq');
     $action='create';
-    $submit_text='Add FAQ';
+    $submit_text=lang('add_faq');
     if($category) {
         $qstr='cid='.$category->getId();
         $info['category_id']=$category->getId();
@@ -27,7 +27,7 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>FAQ</h2>
+ <h2><?php echo lang('faqs'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
@@ -39,20 +39,20 @@
     <tbody>
         <tr>
             <th colspan="2">
-                <em>FAQ Information</em>
+                <em><?php echo lang('faq_info'); ?></em>
             </th>
         </tr>
         <tr>
             <td colspan=2>
-                <div style="padding-top:3px;"><b>Question</b>&nbsp;<span class="error">*&nbsp;<?php echo $errors['question']; ?></span></div>
+                <div style="padding-top:3px;"><b><?php echo lang('question'); ?></b>&nbsp;<span class="error">*&nbsp;<?php echo $errors['question']; ?></span></div>
                     <input type="text" size="70" name="question" value="<?php echo $info['question']; ?>">
             </td>
         </tr>
         <tr>
             <td colspan=2>
-                <div><b>Category Listing</b>:&nbsp;<span class="faded">FAQ category the question belongs to.</span></div>
+                <div><b><?php echo lang('category_listing'); ?></b>:&nbsp;<span class="faded"><?php echo lang('faq_belong_to'); ?></span></div>
                 <select name="category_id" style="width:350px;">
-                    <option value="0">Select FAQ Category </option>
+                    <option value="0"><?php echo lang('select_faq_cat'); ?> </option>
                     <?php
                     $sql='SELECT category_id, name, ispublic FROM '.FAQ_CATEGORY_TABLE;
                     if(($res=db_query($sql)) && db_num_rows($res)) {
@@ -71,27 +71,27 @@
         </tr>
         <tr>
             <td colspan=2>
-                <div><b>Listing Type</b>:&nbsp;
-                    <span class="faded">Published questions are listed on public knowledgebase if the parent category is public.</span></div>
-                <input type="radio" name="ispublished" value="1" <?php echo $info['ispublished']?'checked="checked"':''; ?>>Public (publish)
+                <div><b><?php echo lang('listing_type'); ?></b>:&nbsp;
+                    <span class="faded"><?php echo lang('questions_listed'); ?></span></div>
+                <input type="radio" name="ispublished" value="1" <?php echo $info['ispublished']?'checked="checked"':''; ?>><?php echo lang('public_publish'); ?>
                 &nbsp;&nbsp;&nbsp;&nbsp;
-                <input type="radio" name="ispublished" value="0" <?php echo !$info['ispublished']?'checked="checked"':''; ?>>Internal (private)
+                <input type="radio" name="ispublished" value="0" <?php echo !$info['ispublished']?'checked="checked"':''; ?>><?php echo lang('internal_private'); ?>
                 &nbsp;<span class="error">*&nbsp;<?php echo $errors['ispublished']; ?></span>
             </td>
         </tr>
         <tr>
             <td colspan=2>
                 <div>
-                    <b>Answer</b>&nbsp;<font class="error">*&nbsp;<?php echo $errors['answer']; ?></font></div>
+                    <b><?php echo lang('answer'); ?></b>&nbsp;<font class="error">*&nbsp;<?php echo $errors['answer']; ?></font></div>
                     <textarea name="answer" cols="21" rows="12" style="width:98%;" class="richtext"><?php echo $info['answer']; ?></textarea>
             </td>
         </tr>
         <tr>
             <td colspan=2>
-                <div><b>Attachments</b> (optional) <font class="error">&nbsp;<?php echo $errors['files']; ?></font></div>
+                <div><b><?php echo lang('attachments'); ?></b> (<?php echo lang('optional'); ?>) <font class="error">&nbsp;<?php echo $errors['files']; ?></font></div>
                 <?php
                 if($faq && ($files=$faq->getAttachments())) {
-                    echo '<div class="faq_attachments"><span class="faded">Uncheck to delete the attachment on submit</span><br>';
+                    echo '<div class="faq_attachments"><span class="faded">'.lang('uncheck_to_delete').'</span><br>';
                     foreach($files as $file) {
                         $hash=$file['hash'].md5($file['id'].session_id().$file['hash']);
                         echo sprintf('<label><input type="checkbox" name="files[]" id="f%d" value="%d" checked="checked">
@@ -101,7 +101,7 @@
                     echo '</div><br>';
                 }
                 ?>
-                <div class="faded">Select files to upload.</div>
+                <div class="faded"><?php echo lang('select_files'); ?>.</div>
                 <div class="uploads"></div>
                 <div class="file_input">
                     <input type="file" class="multifile" name="attachments[]" size="30" value="" />
@@ -115,7 +115,7 @@
         if(($res=db_query($sql)) && db_num_rows($res)) { ?>
         <tr>
             <th colspan="2">
-                <em><strong>Help Topics</strong>: Check all help topics related to this FAQ.</em>
+                <em><strong><?php echo lang('help_topics'); ?></strong>: <?php echo lang('check_help_topic'); ?></em>
             </th>
         </tr>
         <tr><td>
@@ -133,7 +133,7 @@
         } ?>
         <tr>
             <th colspan="2">
-                <em><strong>Internal Notes</strong>: &nbsp;</em>
+                <em><strong><?php echo lang('internal_notes'); ?></strong>: &nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -145,7 +145,7 @@
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="faq.php?<?php echo $qstr; ?>"'>
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="faq.php?<?php echo $qstr; ?>"'>
 </p>
 </form>
diff --git a/include/staff/filter.inc.php b/include/staff/filter.inc.php
index d82c1ca8..0a8bcc27 100644
--- a/include/staff/filter.inc.php
+++ b/include/staff/filter.inc.php
@@ -7,16 +7,16 @@
 $info=array();
 $qstr='';
 if($filter && $_REQUEST['a']!='add'){
-    $title='Update Filter';
+    $title=lang('update_filter');
     $action='update';
-    $submit_text='Save Changes';
+    $submit_text=lang('save_changes');
     $info=array_merge($filter->getInfo(),$filter->getFlatRules());
     $info['id']=$filter->getId();
     $qstr.='&id='.$filter->getId();
 }else {
-    $title='Add New Filter';
+    $title=lang('add_new_filter');
     $action='add';
-    $submit_text='Add Filter';
+    $submit_text=lang('add_filter');
     $info['isactive']=isset($info['isactive'])?$info['isactive']:0;
     $qstr.='&a='.urlencode($_REQUEST['a']);
 }
@@ -27,20 +27,20 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>Ticket Filter</h2>
+ <h2><?php echo lang('ticket_filter'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em>Filters are executed based on execution order. Filter can target specific ticket source.</em>
+                <em><?php echo lang('filter_executed'); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="180" class="required">
-              Filter Name:
+              <?php echo lang('filter_name'); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="name" value="<?php echo $info['name']; ?>">
@@ -49,7 +49,7 @@
         </tr>
         <tr>
             <td width="180" class="required">
-              Execution Order:
+              <?php echo lang('execution_order'); ?>:
             </td>
             <td>
                 <input type="text" size="6" name="execorder" value="<?php echo $info['execorder']; ?>">
@@ -57,26 +57,26 @@
                 &nbsp;<span class="error">*&nbsp;<?php echo $errors['execorder']; ?></span>
                 &nbsp;&nbsp;&nbsp;
                 <input type="checkbox" name="stop_onmatch" value="1" <?php echo $info['stop_onmatch']?'checked="checked"':''; ?> >
-                <strong>Stop</strong> processing further on match!
+                <strong><?php echo lang('stop'); ?></strong> <?php echo lang('process_fon_match'); ?>
             </td>
         </tr>
         <tr>
             <td width="180" class="required">
-                Filter Status:
+                <?php echo lang('filter_status'); ?>:
             </td>
             <td>
-                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
-                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
+                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong><?php echo lang('active') ?></strong>
+                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><?php echo lang('disabled') ?>
                 &nbsp;<span class="error">*&nbsp;</span>
             </td>
         </tr>
         <tr>
             <td width="180" class="required">
-                Target:
+                <?php echo lang('target'); ?>:
             </td>
             <td>
                 <select name="target">
-                   <option value="">&mdash; Select a Target &dash;</option>
+                   <option value="">&mdash; <?php echo lang('Select a Target') ?> &dash;</option>
                    <?php
                    foreach(Filter::getTargets() as $k => $v) {
                        echo sprintf('<option value="%s" %s>%s</option>',
@@ -84,7 +84,7 @@
                     }
                     $sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name';
                     if(($res=db_query($sql)) && db_num_rows($res)) {
-                        echo '<OPTGROUP label="Specific System Email">';
+                        echo '<OPTGROUP label="'.lang("specific_sys_email").'">';
                         while(list($id,$email,$name)=db_fetch_row($res)) {
                             $selected=($info['email_id'] && $id==$info['email_id'])?'selected="selected"':'';
                             if($name)
@@ -101,18 +101,18 @@
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Filter Rules</strong>: Rules are applied based on the criteria.&nbsp;<span class="error">*&nbsp;<?php echo $errors['rules']; ?></span></em>
+                <em><strong><?php echo lang('filter_rules'); ?></strong>: <?php echo lang('rules_applied'); ?>&nbsp;<span class="error">*&nbsp;<?php echo $errors['rules']; ?></span></em>
             </th>
         </tr>
         <tr>
             <td colspan=2>
-               <em>Rules Matching Criteria:</em>
+               <em><?php echo lang('rules_match_crit'); ?>:</em>
                 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
-                <input type="radio" name="match_all_rules" value="1" <?php echo $info['match_all_rules']?'checked="checked"':''; ?>>Match All
+                <input type="radio" name="match_all_rules" value="1" <?php echo $info['match_all_rules']?'checked="checked"':''; ?>><?php echo lang('Match All') ?>
                 &nbsp;&nbsp;&nbsp;
-                <input type="radio" name="match_all_rules" value="0" <?php echo !$info['match_all_rules']?'checked="checked"':''; ?>>Match Any
+                <input type="radio" name="match_all_rules" value="0" <?php echo !$info['match_all_rules']?'checked="checked"':''; ?>><?php echo lang('Match Any') ?>
                 &nbsp;<span class="error">*&nbsp;</span>
-                <em>(case-insensitive comparison)</em>
+                <em>(<?php echo lang('case_insensitive'); ?>)</em>
 
             </td>
         </tr>
@@ -123,7 +123,7 @@
             <td colspan="2">
                 <div  style="width:700px; float:left;">
                     <select name="rule_w<?php echo $i; ?>">
-                        <option value="">&mdash; Select One &dash;</option>
+                        <option value="">&mdash; <?php echo lang('select_one'); ?> &dash;</option>
                         <?php
                         foreach($matches as $k=>$v){
                             $sel=($info["rule_w$i"]==$k)?'selected="selected"':'';
@@ -132,7 +132,7 @@
                         ?>
                     </select>
                     <select name="rule_h<?php echo $i; ?>">
-                        <option value="0">&mdash; Select One &dash;</option>
+                        <option value="0">&mdash; <?php echo lang('select_one'); ?> &dash;</option>
                         <?php
                         foreach($match_types as $k=>$v){
                             $sel=($info["rule_h$i"]==$k)?'selected="selected"':'';
@@ -145,7 +145,7 @@
                 </div>
                 <?php
                 if($info["rule_w$i"] || $info["rule_h$i"] || $info["rule_v$i"]){ ?>
-                <div style="float:right;text-align:right;padding-right:20px;"><a href="#" class="clearrule">(clear)</a></div>
+                <div style="float:right;text-align:right;padding-right:20px;"><a href="#" class="clearrule">(<?php echo lang('clear'); ?>)</a></div>
                 <?php
                 } ?>
                 <div class="clear"></div>
@@ -157,43 +157,43 @@
         } ?>
         <tr>
             <th colspan="2">
-                <em><strong>Filter Actions</strong>: Can be overridden by other filters depending on processing order.&nbsp;</em>
+                <em><strong><?php echo lang('filter_actions'); ?></strong>: <?php echo lang('cant_overw_filter'); ?>&nbsp;</em>
             </th>
         </tr>
         <tr>
             <td width="180">
-                Reject Ticket:
+                <?php echo lang('reject_ticket'); ?>:
             </td>
             <td>
                 <input type="checkbox" name="reject_ticket" value="1" <?php echo $info['reject_ticket']?'checked="checked"':''; ?> >
-                    <strong><font class="error">Reject Ticket</font></strong> <em>(All other actions and filters are ignored)</em>
+                    <strong><font class="error"><?php echo lang('reject_ticket') ?></font></strong> <em>(<?php echo lang('All other actions and filters are ignored'); ?>)</em>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Reply-To Email:
+                <?php echo lang('replay_to_email'); ?>:
             </td>
             <td>
                 <input type="checkbox" name="use_replyto_email" value="1" <?php echo $info['use_replyto_email']?'checked="checked"':''; ?> >
-                    <strong>Use</strong> Reply-To Email <em>(if available)</em>
+                    <strong><?php echo lang('use'); ?></strong> <?php echo lang('replay_to_email'); ?> <em>(<?php echo lang('if_available'); ?>)</em>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Ticket auto-response:
+                <?php echo lang('ticket_auto_resp'); ?>:
             </td>
             <td>
                 <input type="checkbox" name="disable_autoresponder" value="1" <?php echo $info['disable_autoresponder']?'checked="checked"':''; ?> >
-                    <strong>Disable</strong> auto-response. <em>(Override Dept. settings)</em>
+                    <strong><?php echo ucfirst(lang('disable')); ?></strong> <?php echo lang('auto_response'); ?>. <em>(<?php echo lang('overw_dep_setting'); ?>)</em>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Canned Response:
+                <?php echo lang('canned_response'); ?>:
             </td>
                 <td>
                 <select name="canned_response_id">
-                    <option value="">&mdash; None &mdash;</option>
+                    <option value="">&mdash; <?php echo lang('none'); ?>&mdash;</option>
                     <?php
                     $sql='SELECT canned_id,title FROM '.CANNED_TABLE
                         .' WHERE isenabled ORDER by title';
@@ -208,16 +208,16 @@
                     }
                     ?>
                 </select>
-                <em>(Automatically respond with this canned response)</em>
+                <em>(<?php echo lang('resp_to_cann_resp'); ?>)</em>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Department:
+                <?php echo lang('department'); ?>:
             </td>
             <td>
                 <select name="dept_id">
-                    <option value="">&mdash; Default &mdash;</option>
+                    <option value="">&mdash; <?php echo lang('default'); ?> &mdash;</option>
                     <?php
                     $sql='SELECT dept_id,dept_name FROM '.DEPT_TABLE.' dept ORDER by dept_name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -233,11 +233,11 @@
         </tr>
         <tr>
             <td width="180">
-                Priority:
+                <?php echo lang('priority'); ?>:
             </td>
             <td>
                 <select name="priority_id">
-                    <option value="">&mdash; Default &mdash;</option>
+                    <option value="">&mdash; <?php echo lang('default'); ?> &mdash;</option>
                     <?php
                     $sql='SELECT priority_id,priority_desc FROM '.PRIORITY_TABLE.' pri ORDER by priority_urgency DESC';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -249,16 +249,16 @@
                     ?>
                 </select>
                 &nbsp;<span class="error">*&nbsp;<?php echo $errors['priority_id']; ?></span>
-                <em>(Overrides department's priority)</em>
+                <em>(<?php echo lang('overw_dep_priori'); ?>)</em>
             </td>
         </tr>
         <tr>
             <td width="180">
-                SLA Plan:
+                <?php echo lang('sla_plan'); ?>:
             </td>
             <td>
                 <select name="sla_id">
-                    <option value="0">&mdash; System Default &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang('system_default'); ?> &mdash;</option>
                     <?php
                     if($slas=SLA::getSLAs()) {
                         foreach($slas as $id =>$name) {
@@ -269,16 +269,16 @@
                     ?>
                 </select>
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['sla_id']; ?></span>
-                <em>(Overrides department's SLA)</em>
+                <em>(<?php echo lang('overw_dep_sla'); ?>)</em>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Auto-assign To:
+                <?php echo lang('auto_assign_to'); ?>:
             </td>
             <td>
                 <select name="assign">
-                    <option value="0">&mdash; Unassigned &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang('unassigned'); ?> &mdash;</option>
 
 
                     <?php
@@ -288,7 +288,7 @@
                          ' FROM '.STAFF_TABLE.' WHERE isactive=1 ORDER BY name';
 
                     if(($res=db_query($sql)) && db_num_rows($res)){
-                        echo '<OPTGROUP label="Staff Members">';
+                        echo '<OPTGROUP label="'.lang('staff_members').'">';
                         while (list($id,$name) = db_fetch_row($res)){
                             $k="s$id";
                             $selected = ($info['assign']==$k || $info['staff_id']==$id)?'selected="selected"':'';
@@ -301,7 +301,7 @@
                     }
                     $sql='SELECT team_id, name FROM '.TEAM_TABLE.' WHERE isenabled=1';
                     if(($res=db_query($sql)) && db_num_rows($res)){
-                        echo '<OPTGROUP label="Teams">';
+                        echo '<OPTGROUP label="'.lang('teams').'">';
                         while (list($id,$name) = db_fetch_row($res)){
                             $k="t$id";
                             $selected = ($info['assign']==$k || $info['team_id']==$id)?'selected="selected"':'';
@@ -318,7 +318,7 @@
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Admin Notes</strong>: Internal notes.&nbsp;</em>
+                <em><strong><?php echo lang('admin_notes'); ?></strong>: <?php echo lang('internal_notes'); ?>.&nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -330,7 +330,7 @@
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="filters.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="filters.php"'>
 </p>
 </form>
diff --git a/include/staff/filters.inc.php b/include/staff/filters.inc.php
index 1f396971..44a454e8 100644
--- a/include/staff/filters.inc.php
+++ b/include/staff/filters.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die(lang('access_denied'));
 $targets = Filter::getTargets();
 $qstr='';
 $sql='SELECT filter.*,count(rule.id) as rules '.
@@ -37,17 +37,17 @@
 $query="$sql ORDER BY $order_by LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
 $res=db_query($query);
 if($res && ($num=db_num_rows($res)))
-    $showing=$pageNav->showing().' filters';
+    $showing=$pageNav->showing().' '.lang('filters');
 else
-    $showing='No filters found!';
+    $showing=lang('no_group').'!';
 
 ?>
 
-<div style="width:700px;padding-top:5px; float:left;">
- <h2>Ticket Filters</h2>
+<div style="width:700;padding-top:5px; float:left;">
+ <h2><?php echo lang('tickets_filters'); ?></h2>
 </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
- <b><a href="filters.php?a=add" class="Icon newEmailFilter">Add New Filter</a></b></div>
+ <b><a href="filters.php?a=add" class="Icon newEmailFilter"><?php echo lang('add_new_filter'); ?></a></b></div>
 <div class="clear"></div>
 <form action="filters.php" method="POST" name="filters">
  <?php csrf_token(); ?>
@@ -58,13 +58,13 @@
     <thead>
         <tr>
             <th width="7">&nbsp;</th>        
-            <th width="320"><a <?php echo $name_sort; ?> href="filters.php?<?php echo $qstr; ?>&sort=name">Name</a></th>
-            <th width="80"><a  <?php echo $status_sort; ?> href="filters.php?<?php echo $qstr; ?>&sort=status">Status</a></th>
-            <th width="80" style="text-align:center;"><a  <?php echo $order_sort; ?> href="filters.php?<?php echo $qstr; ?>&sort=order">Order</a></th>
-            <th width="80" style="text-align:center;"><a  <?php echo $rules_sort; ?> href="filters.php?<?php echo $qstr; ?>&sort=rules">Rules</a></th>
-            <th width="100"><a  <?php echo $target_sort; ?> href="filters.php?<?php echo $qstr; ?>&sort=target">Target</a></th>
-            <th width="120" nowrap><a  <?php echo $created_sort; ?>href="filters.php?<?php echo $qstr; ?>&sort=created">Date Added</a></th>
-            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="filters.php?<?php echo $qstr; ?>&sort=updated">Last Updated</a></th>
+            <th width="320"><a <?php echo $name_sort; ?> href="filters.php?<?php echo $qstr; ?>&sort=name"><?php echo lang('name'); ?></a></th>
+            <th width="80"><a  <?php echo $status_sort; ?> href="filters.php?<?php echo $qstr; ?>&sort=status"><?php echo lang('status'); ?></a></th>
+            <th width="80" style="text-align:center;"><a  <?php echo $order_sort; ?> href="filters.php?<?php echo $qstr; ?>&sort=order"><?php echo lang('order'); ?></a></th>
+            <th width="80" style="text-align:center;"><a  <?php echo $rules_sort; ?> href="filters.php?<?php echo $qstr; ?>&sort=rules"><?php echo lang('rules'); ?></a></th>
+            <th width="100"><a  <?php echo $target_sort; ?> href="filters.php?<?php echo $qstr; ?>&sort=target"><?php echo lang('target'); ?></a></th>
+            <th width="120" nowrap><a  <?php echo $created_sort; ?>href="filters.php?<?php echo $qstr; ?>&sort=created"><?php echo lang('date_added'); ?></a></th>
+            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="filters.php?<?php echo $qstr; ?>&sort=updated"><?php echo lang('last_update'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -83,7 +83,7 @@
                             <?php echo $sel?'checked="checked"':''; ?>>
                 </td>
                 <td>&nbsp;<a href="filters.php?id=<?php echo $row['id']; ?>"><?php echo Format::htmlchars($row['name']); ?></a></td>
-                <td><?php echo $row['isactive']?'Active':'<b>Disabled</b>'; ?></td>
+                <td><?php echo $row['isactive']?lang('active'):'<b>'.lang('disabled').'</b>'; ?></td>
                 <td style="text-align:right;padding-right:25px;"><?php echo $row['execorder']; ?>&nbsp;</td>
                 <td style="text-align:right;padding-right:25px;"><?php echo $row['rules']; ?>&nbsp;</td>
                 <td>&nbsp;<?php echo Format::htmlchars($targets[$row['target']]); ?></td>
@@ -97,12 +97,12 @@
      <tr>
         <td colspan="8">
             <?php if($res && $num){ ?>
-            Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <?php echo lang('select'); ?>:&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
             <?php }else{
-                echo 'No filters found';
+                echo lang('no_filters_found');
             } ?>
         </td>
      </tr>
@@ -110,12 +110,12 @@
 </table>
 <?php
 if($res && $num): //Show options..
-    echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
+    echo '<div>&nbsp;'.lang('page').':'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="enable" value="Enable">
-    <input class="button" type="submit" name="disable" value="Disable">
-    <input class="button" type="submit" name="delete" value="Delete">
+    <input class="button" type="submit" name="enable" value="<?php echo lang('enable'); ?>" >
+    <input class="button" type="submit" name="disable" value="<?php echo ucfirst(lang('disable')); ?>">
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete'); ?>">
 </p>
 <?php
 endif;
@@ -123,27 +123,27 @@
 </form>
 
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="enable-confirm">
-        Are you sure want to <b>enable</b> selected filters?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('enable'); ?></b> <?php echo lang('selected_filters'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="disable-confirm">
-        Are you sure want to <b>disable</b>  selected filters?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('disable'); ?></b>  <?php echo lang('selected_filters'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected filters?</strong></font>
-        <br><br>Deleted filters CANNOT be recovered, including any associated rules.
+        <font color="red"><strong><?php echo lang('sure_delete_filter'); ?>?</strong></font>
+        <br><br><?php echo lang('dfilter_cant_rec'); ?>.
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/footer.inc.php b/include/staff/footer.inc.php
index 90373479..d6e2b56d 100644
--- a/include/staff/footer.inc.php
+++ b/include/staff/footer.inc.php
@@ -1,6 +1,6 @@
     </div>
     <div id="footer">
-        Copyright &copy; 2006-<?php echo date('Y'); ?>&nbsp;osTicket.com. &nbsp;All Rights Reserved.
+        <?php echo lang('copyright'); ?>  &copy; 2006-<?php echo date('Y'); ?>&nbsp;osTicket.com. &nbsp;<?php echo lang('right_reserved'); ?>
     </div>
 <?php
 if(is_object($thisstaff) && $thisstaff->isStaff()) { ?>
@@ -14,8 +14,8 @@
 </div>
 <div id="overlay"></div>
 <div id="loading">
-    <h4>Please Wait!</h4>
-    <p>Please wait... it will take a second!</p>
+    <h4><?php echo lang('please_wait'); ?></h4>
+    <p><?php echo lang('take_a_second'); ?></p>
 </div>
 </body>
 </html>
diff --git a/include/staff/group.inc.php b/include/staff/group.inc.php
index bfcc2a59..3f0592ce 100644
--- a/include/staff/group.inc.php
+++ b/include/staff/group.inc.php
@@ -1,19 +1,19 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 $info=array();
 $qstr='';
 if($group && $_REQUEST['a']!='add'){
-    $title='Update Group';
+    $title=lang('update_group');
     $action='update';
-    $submit_text='Save Changes';
+    $submit_text=lang('save_changes');
     $info=$group->getInfo();
     $info['id']=$group->getId();
     $info['depts']=$group->getDepartments();
     $qstr.='&id='.$group->getId();
 }else {
-    $title='Add New Group';
+    $title=lang('add_new_group');
     $action='create';
-    $submit_text='Create Group';
+    $submit_text=lang('create_group');
     $info['isactive']=isset($info['isactive'])?$info['isactive']:1;
     $info['can_create_tickets']=isset($info['can_create_tickets'])?$info['can_create_tickets']:1;
     $qstr.='&a='.$_REQUEST['a'];
@@ -25,20 +25,20 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>User Group</h2>
+ <h2><?php echo lang("user_group"); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em><strong>Group Information</strong>: Disabled group will limit staff members access. Admins are exempted.</em>
+                <em><strong><?php echo lang("group_info"); ?></strong>: <?php echo lang("limit_staff_memb_acc"); ?>.</em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="180" class="required">
-                Name:
+                <?php echo lang("name"); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="name" value="<?php echo $info['name']; ?>">
@@ -47,110 +47,110 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Status:
+                <?php echo lang("status"); ?>:
             </td>
             <td>
-                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
-                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><strong>Disabled</strong>
+                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong><?php echo lang("active"); ?></strong>
+                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><strong><?php echo lang("disabled"); ?></strong>
                 &nbsp;<span class="error">*&nbsp;<?php echo $errors['status']; ?></span>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Group Permissions</strong>: Applies to all group members&nbsp;</em>
+                <em><strong><?php echo lang("group_permissions"); ?></strong>: <?php echo lang("applies_to_group_memb"); ?>&nbsp;</em>
             </th>
         </tr>
-        <tr><td>Can <b>Create</b> Tickets</td>
+        <tr><td><?php echo lang("can_create_tickets"); ?></td>
             <td>
-                <input type="radio" name="can_create_tickets"  value="1"   <?php echo $info['can_create_tickets']?'checked="checked"':''; ?> />Yes
+                <input type="radio" name="can_create_tickets"  value="1"   <?php echo $info['can_create_tickets']?'checked="checked"':''; ?> /><?php echo lang("yes"); ?>
                 &nbsp;&nbsp;
-                <input type="radio" name="can_create_tickets"  value="0"   <?php echo !$info['can_create_tickets']?'checked="checked"':''; ?> />No
-                &nbsp;&nbsp;<i>Ability to open tickets on behalf of clients.</i>
+                <input type="radio" name="can_create_tickets"  value="0"   <?php echo !$info['can_create_tickets']?'checked="checked"':''; ?> /><?php echo lang("no"); ?>
+                &nbsp;&nbsp;<i><?php echo lang("ability_open_ticket"); ?>.</i>
             </td>
         </tr>
-        <tr><td>Can <b>Edit</b> Tickets</td>
+        <tr><td><?php echo lang("can_edit_tickets"); ?></td>
             <td>
-                <input type="radio" name="can_edit_tickets"  value="1"   <?php echo $info['can_edit_tickets']?'checked="checked"':''; ?> />Yes
+                <input type="radio" name="can_edit_tickets"  value="1"   <?php echo $info['can_edit_tickets']?'checked="checked"':''; ?> /><?php echo lang("yes"); ?>
                 &nbsp;&nbsp;
-                <input type="radio" name="can_edit_tickets"  value="0"   <?php echo !$info['can_edit_tickets']?'checked="checked"':''; ?> />No
-                &nbsp;&nbsp;<i>Ability to edit tickets.</i>
+                <input type="radio" name="can_edit_tickets"  value="0"   <?php echo !$info['can_edit_tickets']?'checked="checked"':''; ?> /><?php echo lang("no"); ?>
+                &nbsp;&nbsp;<i><?php echo lang("ability_open_ticket"); ?>.</i>
             </td>
         </tr>
-        <tr><td>Can <b>Post Reply</b></td>
+        <tr><td><?php echo lang("can_post_reply"); ?></td>
             <td>
-                <input type="radio" name="can_post_ticket_reply"  value="1"   <?php echo $info['can_post_ticket_reply']?'checked="checked"':''; ?> />Yes
+                <input type="radio" name="can_post_ticket_reply"  value="1"   <?php echo $info['can_post_ticket_reply']?'checked="checked"':''; ?> /><?php echo lang("yes"); ?>
                 &nbsp;&nbsp;
-                <input type="radio" name="can_post_ticket_reply"  value="0"   <?php echo !$info['can_post_ticket_reply']?'checked="checked"':''; ?> />No
-                &nbsp;&nbsp;<i>Ability to post a ticket reply.</i>
+                <input type="radio" name="can_post_ticket_reply"  value="0"   <?php echo !$info['can_post_ticket_reply']?'checked="checked"':''; ?> /><?php echo lang("no"); ?>
+                &nbsp;&nbsp;<i><?php echo lang("ability_post_ticket"); ?>.</i>
             </td>
         </tr>
-        <tr><td>Can <b>Close</b> Tickets</td>
+        <tr><td><?php echo lang("can_close_tickets"); ?></td>
             <td>
-                <input type="radio" name="can_close_tickets"  value="1" <?php echo $info['can_close_tickets']?'checked="checked"':''; ?> />Yes
+                <input type="radio" name="can_close_tickets"  value="1" <?php echo $info['can_close_tickets']?'checked="checked"':''; ?> /><?php echo lang("yes"); ?>
                 &nbsp;&nbsp;
-                <input type="radio" name="can_close_tickets"  value="0" <?php echo !$info['can_close_tickets']?'checked="checked"':''; ?> />No
-                &nbsp;&nbsp;<i>Ability to close tickets. Staff can still post a response.</i>
+                <input type="radio" name="can_close_tickets"  value="0" <?php echo !$info['can_close_tickets']?'checked="checked"':''; ?> /><?php echo lang("no"); ?>
+                &nbsp;&nbsp;<i><?php echo lang("ability_close_ticket"); ?>.</i>
             </td>
         </tr>
-        <tr><td>Can <b>Assign</b> Tickets</td>
+        <tr><td><?php echo lang("can_assign_ticket"); ?></td>
             <td>
-                <input type="radio" name="can_assign_tickets"  value="1" <?php echo $info['can_assign_tickets']?'checked="checked"':''; ?> />Yes
+                <input type="radio" name="can_assign_tickets"  value="1" <?php echo $info['can_assign_tickets']?'checked="checked"':''; ?> /><?php echo lang("yes"); ?>
                 &nbsp;&nbsp;
-                <input type="radio" name="can_assign_tickets"  value="0" <?php echo !$info['can_assign_tickets']?'checked="checked"':''; ?> />No
-                &nbsp;&nbsp;<i>Ability to assign tickets to staff members.</i>
+                <input type="radio" name="can_assign_tickets"  value="0" <?php echo !$info['can_assign_tickets']?'checked="checked"':''; ?> /><?php echo lang("no"); ?>
+                &nbsp;&nbsp;<i><?php echo lang("ability_assign_ticket"); ?>.</i>
             </td>
         </tr>
-        <tr><td>Can <b>Transfer</b> Tickets</td>
+        <tr><td><?php echo lang("can_transfer_tickets"); ?></td>
             <td>
-                <input type="radio" name="can_transfer_tickets"  value="1" <?php echo $info['can_transfer_tickets']?'checked="checked"':''; ?> />Yes
+                <input type="radio" name="can_transfer_tickets"  value="1" <?php echo $info['can_transfer_tickets']?'checked="checked"':''; ?> /><?php echo lang("yes"); ?>
                 &nbsp;&nbsp;
-                <input type="radio" name="can_transfer_tickets"  value="0" <?php echo !$info['can_transfer_tickets']?'checked="checked"':''; ?> />No
-                &nbsp;&nbsp;<i>Ability to transfer tickets between departments.</i>
+                <input type="radio" name="can_transfer_tickets"  value="0" <?php echo !$info['can_transfer_tickets']?'checked="checked"':''; ?> /><?php echo lang("no"); ?>
+                &nbsp;&nbsp;<i><?php echo lang("ability_transfer_ticket"); ?>.</i>
             </td>
         </tr>
-        <tr><td>Can <b>Delete</b> Tickets</td>
+        <tr><td><?php echo lang("can_delete_tickets"); ?></td>
             <td>
-                <input type="radio" name="can_delete_tickets"  value="1"   <?php echo $info['can_delete_tickets']?'checked="checked"':''; ?> />Yes
+                <input type="radio" name="can_delete_tickets"  value="1"   <?php echo $info['can_delete_tickets']?'checked="checked"':''; ?> /><?php echo lang("yes"); ?>
                 &nbsp;&nbsp;
-                <input type="radio" name="can_delete_tickets"  value="0"   <?php echo !$info['can_delete_tickets']?'checked="checked"':''; ?> />No
-                &nbsp;&nbsp;<i>Ability to delete tickets (Deleted tickets can't be recovered!)</i>
+                <input type="radio" name="can_delete_tickets"  value="0"   <?php echo !$info['can_delete_tickets']?'checked="checked"':''; ?> /><?php echo lang("no"); ?>
+                &nbsp;&nbsp;<i><?php echo lang("ability_delete_ticket"); ?> (<?php echo lang("cant_recover_d_ticket"); ?>!)</i>
             </td>
         </tr>
-        <tr><td>Can Ban Emails</td>
+        <tr><td><?php echo lang("can_ban_emails"); ?></td>
             <td>
-                <input type="radio" name="can_ban_emails"  value="1" <?php echo $info['can_ban_emails']?'checked="checked"':''; ?> />Yes
+                <input type="radio" name="can_ban_emails"  value="1" <?php echo $info['can_ban_emails']?'checked="checked"':''; ?> /><?php echo lang("yes"); ?>
                 &nbsp;&nbsp;
-                <input type="radio" name="can_ban_emails"  value="0" <?php echo !$info['can_ban_emails']?'checked="checked"':''; ?> />No
-                &nbsp;&nbsp;<i>Ability to add/remove emails from banlist via ticket interface.</i>
+                <input type="radio" name="can_ban_emails"  value="0" <?php echo !$info['can_ban_emails']?'checked="checked"':''; ?> /><?php echo lang("no"); ?>
+                &nbsp;&nbsp;<i><?php echo lang("ability_add_email"); ?>.</i>
             </td>
         </tr>
-        <tr><td>Can Manage Premade</td>
+        <tr><td><?php echo lang("can_manage_premade"); ?></td>
             <td>
-                <input type="radio" name="can_manage_premade"  value="1" <?php echo $info['can_manage_premade']?'checked="checked"':''; ?> />Yes
+                <input type="radio" name="can_manage_premade"  value="1" <?php echo $info['can_manage_premade']?'checked="checked"':''; ?> /><?php echo lang("yes"); ?>
                 &nbsp;&nbsp;
-                <input type="radio" name="can_manage_premade"  value="0" <?php echo !$info['can_manage_premade']?'checked="checked"':''; ?> />No
-                &nbsp;&nbsp;<i>Ability to add/update/disable/delete canned responses and attachments.</i>
+                <input type="radio" name="can_manage_premade"  value="0" <?php echo !$info['can_manage_premade']?'checked="checked"':''; ?> /><?php echo lang("no"); ?>
+                &nbsp;&nbsp;<i><?php echo lang("attach_not_apply"); ?>.</i>
             </td>
         </tr>
-        <tr><td>Can Manage FAQ</td>
+        <tr><td><?php echo lang("can_manage_faq"); ?></td>
             <td>
-                <input type="radio" name="can_manage_faq"  value="1" <?php echo $info['can_manage_faq']?'checked="checked"':''; ?> />Yes
+                <input type="radio" name="can_manage_faq"  value="1" <?php echo $info['can_manage_faq']?'checked="checked"':''; ?> /><?php echo lang("yes"); ?>
                 &nbsp;&nbsp;
-                <input type="radio" name="can_manage_faq"  value="0" <?php echo !$info['can_manage_faq']?'checked="checked"':''; ?> />No
-                &nbsp;&nbsp;<i>Ability to add/update/disable/delete knowledgebase categories and FAQs.</i>
+                <input type="radio" name="can_manage_faq"  value="0" <?php echo !$info['can_manage_faq']?'checked="checked"':''; ?> /><?php echo lang("no"); ?>
+                &nbsp;&nbsp;<i><?php echo lang("ability_knowledgbase"); ?>.</i>
             </td>
         </tr>
-        <tr><td>Can View Staff Stats.</td>
+        <tr><td><?php echo lang("can_view_staff"); ?></td>
             <td>
-                <input type="radio" name="can_view_staff_stats"  value="1" <?php echo $info['can_view_staff_stats']?'checked="checked"':''; ?> />Yes
+                <input type="radio" name="can_view_staff_stats"  value="1" <?php echo $info['can_view_staff_stats']?'checked="checked"':''; ?> /><?php echo lang("yes"); ?>
                 &nbsp;&nbsp;
-                <input type="radio" name="can_view_staff_stats"  value="0" <?php echo !$info['can_view_staff_stats']?'checked="checked"':''; ?> />No
-                &nbsp;&nbsp;<i>Ability to view stats of other staff members in allowed departments.</i>
+                <input type="radio" name="can_view_staff_stats"  value="0" <?php echo !$info['can_view_staff_stats']?'checked="checked"':''; ?> /><?php echo lang("no"); ?>
+                &nbsp;&nbsp;<i><?php echo lang("ability_view_stats"); ?>.</i>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Department Access</strong>: Check all departments the group members are allowed to access.&nbsp;&nbsp;&nbsp;<a id="selectAll" href="#deptckb">Select All</a>&nbsp;&nbsp;<a id="selectNone" href="#deptckb">Select None</a>&nbsp;&nbsp;</em>
+                <em><strong><?php echo lang("department_access"); ?></strong>: <?php echo lang("check_departm"); ?>.&nbsp;&nbsp;&nbsp;<a id="selectAll" href="#deptckb"><?php echo lang("select_all"); ?></a>&nbsp;&nbsp;<a id="selectNone" href="#deptckb">Select None</a>&nbsp;&nbsp;</em>
             </th>
         </tr>
         <?php
@@ -164,7 +164,7 @@
         ?>
         <tr>
             <th colspan="2">
-                <em><strong>Admin Notes</strong>: Internal notes viewable by all admins.&nbsp;</em>
+                <em><strong><?php echo lang("admin_notes"); ?></strong>: <?php echo lang("internal_notes_view"); ?>.&nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -176,7 +176,7 @@
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="groups.php"'>
+    <input type="reset"  name="<?php echo lang("reset"); ?>"  value="<?php echo lang("reset"); ?>">
+    <input type="button" name="cancel" value="<?php echo lang("cancel"); ?>" onclick='window.location.href="groups.php"'>
 </p>
 </form>
diff --git a/include/staff/groups.inc.php b/include/staff/groups.inc.php
index a100647b..bd527bec 100644
--- a/include/staff/groups.inc.php
+++ b/include/staff/groups.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 
 $qstr='';
 
@@ -34,16 +34,16 @@
 $query="$sql GROUP BY grp.group_id ORDER BY $order_by";
 $res=db_query($query);
 if($res && ($num=db_num_rows($res)))
-    $showing="Showing 1-$num of $num groups";
+    $showing=lang('showing')." 1-$num of $num ".lang('groups');
 else
-    $showing='No groups found!';
+    $showing=lang('No groups found!');
 
 ?>
-<div style="width:700px;padding-top:5px; float:left;">
- <h2>User Groups</h2>
+<div style="width:700;padding-top:5px; float:left;">
+ <h2><?php echo lang("user_group"); ?></h2>
  </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
-    <b><a href="groups.php?a=add" class="Icon newgroup">Add New Group</a></b></div>
+    <b><a href="groups.php?a=add" class="Icon newgroup"><?php echo lang("add_new_group"); ?></a></b></div>
 <div class="clear"></div>
 <form action="groups.php" method="POST" name="groups">
  <?php csrf_token(); ?>
@@ -54,12 +54,12 @@
     <thead>
         <tr>
             <th width="7px">&nbsp;</th>        
-            <th width="200"><a <?php echo $name_sort; ?> href="groups.php?<?php echo $qstr; ?>&sort=name">Group Name</a></th>
+            <th width="200"><a <?php echo $name_sort; ?> href="groups.php?<?php echo $qstr; ?>&sort=name"><?php echo lang("group_name"); ?></a></th>
             <th width="80"><a  <?php echo $status_sort; ?> href="groups.php?<?php echo $qstr; ?>&sort=status">Status</a></th>
-            <th width="80" style="text-align:center;"><a  <?php echo $users_sort; ?>href="groups.php?<?php echo $qstr; ?>&sort=users">Members</a></th>
-            <th width="80" style="text-align:center;"><a  <?php echo $depts_sort; ?>href="groups.php?<?php echo $qstr; ?>&sort=depts">Departments</a></th>
-            <th width="100"><a  <?php echo $created_sort; ?> href="groups.php?<?php echo $qstr; ?>&sort=created">Created On</a></th>
-            <th width="120"><a  <?php echo $updated_sort; ?> href="groups.php?<?php echo $qstr; ?>&sort=updated">Last Updated</a></th>
+            <th width="80" style="text-align:center;"><a  <?php echo $users_sort; ?>href="groups.php?<?php echo $qstr; ?>&sort=users"><?php echo lang("members"); ?></a></th>
+            <th width="80" style="text-align:center;"><a  <?php echo $depts_sort; ?>href="groups.php?<?php echo $qstr; ?>&sort=depts"><?php echo lang("members"); ?></a></th>
+            <th width="100"><a  <?php echo $created_sort; ?> href="groups.php?<?php echo $qstr; ?>&sort=created"><?php echo lang("created_on"); ?></a></th>
+            <th width="120"><a  <?php echo $updated_sort; ?> href="groups.php?<?php echo $qstr; ?>&sort=updated"><?php echo lang("last_update"); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -77,7 +77,7 @@
                   <input type="checkbox" class="ckb" name="ids[]" value="<?php echo $row['group_id']; ?>" 
                             <?php echo $sel?'checked="checked"':''; ?>> </td>
                 <td><a href="groups.php?id=<?php echo $row['group_id']; ?>"><?php echo $row['group_name']; ?></a> &nbsp;</td>
-                <td>&nbsp;<?php echo $row['group_enabled']?'Active':'<b>Disabled</b>'; ?></td>
+                <td>&nbsp;<?php echo $row['group_enabled']?lang('active'):'<b>'.lang('disabled').'</b>'; ?></td>
                 <td style="text-align:right;padding-right:30px">&nbsp;&nbsp;
                     <?php if($row['users']>0) { ?>
                         <a href="staff.php?gid=<?php echo $row['group_id']; ?>"><?php echo $row['users']; ?></a>
@@ -98,10 +98,10 @@
      <tr>
         <td colspan="7">
             <?php if($res && $num){ ?>
-            Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <?php echo lang("select"); ?>:&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang("all"); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang("none"); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang("toggle"); ?></a>&nbsp;&nbsp;
             <?php }else{
                 echo 'No groups found!';
             } ?>
@@ -113,9 +113,9 @@
 if($res && $num): //Show options..
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="enable" value="Enable" >
-    <input class="button" type="submit" name="disable" value="Disable" >
-    <input class="button" type="submit" name="delete" value="Delete">
+    <input class="button" type="submit" name="enable" value="<?php echo lang("enable"); ?>" >
+    <input class="button" type="submit" name="disable" value="<?php echo lang("disable"); ?>" >
+    <input class="button" type="submit" name="delete" value="<?php echo lang("delete"); ?>">
 </p>
 <?php
 endif;
@@ -123,27 +123,27 @@
 </form>
 
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang("please_confirm"); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="enable-confirm">
-        Are you sure want to <b>enable</b> selected groups?
+        <?php echo lang("sure_you_want_to"); ?> <b><?php echo strtolower(lang("enable")); ?></b> <?php echo lang("selected_groups"); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="disable-confirm">
-        Are you sure want to <b>disable</b> selected groups?
+        <?php echo lang("sure_you_want_to"); ?> <b><?php echo strtolower(lang("disable")); ?></b> <?php echo lang("selected_groups"); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected groups?</strong></font>
-        <br><br>Deleted groups CANNOT be recovered and might affect staff's access.
+        <font color="red"><strong><?php echo lang("sure_to_delete"); ?> <?php echo lang("selected_groups"); ?>?</strong></font>
+        <br><br><?php echo lang("d_group_cant_recov"); ?>.
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang("confirm_to_continue"); ?>.</div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang("no_cancel"); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang("yes_doit"); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/header.inc.php b/include/staff/header.inc.php
index a3bc2f0a..2816c718 100644
--- a/include/staff/header.inc.php
+++ b/include/staff/header.inc.php
@@ -27,6 +27,8 @@
     if($ost && ($headers=$ost->getExtraHeaders())) {
         echo "\n\t".implode("\n\t", $headers)."\n";
     }
+
+        require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
     ?>
 </head>
 <body>
@@ -41,15 +43,15 @@
     ?>
     <div id="header">
         <a href="index.php" id="logo">osTicket - Customer Support System</a>
-        <p id="info">Welcome, <strong><?php echo $thisstaff->getFirstName(); ?></strong>
+        <p id="info"><?php echo lang('howdy'); ?>, <strong><?php echo $thisstaff->getUserName(); ?></strong>
            <?php
             if($thisstaff->isAdmin() && !defined('ADMINPAGE')) { ?>
-            | <a href="admin.php">Admin Panel</a>
+            | <a href="admin.php"><?php echo lang('admin_panel'); ?></a>
             <?php }else{ ?>
-            | <a href="index.php">Staff Panel</a>
+            | <a href="index.php"><?php echo lang('staff_panel'); ?></a>
             <?php } ?>
-            | <a href="profile.php">My Preferences</a>
-            | <a href="logout.php?auth=<?php echo $ost->getLinkToken(); ?>">Log Out</a>
+            | <a href="profile.php"><?php echo lang('my_preferences'); ?></a>
+            | <a href="logout.php?auth=<?php echo $ost->getLinkToken(); ?>"><?php echo lang('log_out'); ?></a>
         </p>
     </div>
     <ul id="nav">
diff --git a/include/staff/helptopic.inc.php b/include/staff/helptopic.inc.php
index 5dafc452..92f60278 100644
--- a/include/staff/helptopic.inc.php
+++ b/include/staff/helptopic.inc.php
@@ -1,19 +1,19 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 $info=array();
 $qstr='';
 if($topic && $_REQUEST['a']!='add') {
-    $title='Update Help Topic';
+    $title=lang('update_help_topic');
     $action='update';
-    $submit_text='Save Changes';
+    $submit_text=lang('save_changes');
     $info=$topic->getInfo();
     $info['id']=$topic->getId();
     $info['pid']=$topic->getPid();
     $qstr.='&id='.$topic->getId();
 } else {
-    $title='Add New Help Topic';
+    $title=lang('add_new_topic');
     $action='create';
-    $submit_text='Add Topic';
+    $submit_text=lang('add_topic');
     $info['isactive']=isset($info['isactive'])?$info['isactive']:1;
     $info['ispublic']=isset($info['ispublic'])?$info['ispublic']:1;
     $qstr.='&a='.$_REQUEST['a'];
@@ -25,20 +25,20 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>Help Topic</h2>
+ <h2><?php echo lang('help_topic'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em>Help Topic Information</em>
+                <em><?php echo lang('help_topic_info'); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="180" class="required">
-               Topic:
+               <?php echo lang('topic'); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="topic" value="<?php echo $info['topic']; ?>">
@@ -47,31 +47,31 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Status:
+                <?php echo lang('status'); ?>:
             </td>
             <td>
-                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>>Active
-                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
+                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><?php echo lang('active'); ?>
+                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><?php echo lang('disabled'); ?>
                 &nbsp;<span class="error">*&nbsp;</span>
             </td>
         </tr>
         <tr>
             <td width="180" class="required">
-                Type:
+                <?php echo lang('type'); ?>:
             </td>
             <td>
-                <input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>>Public
-                <input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>>Private/Internal
+                <input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>><?php echo lang('public'); ?>
+                <input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>><?php echo lang('private'); ?>/<?php echo lang('internal'); ?>
                 &nbsp;<span class="error">*&nbsp;</span>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Parent Topic:
+                <?php echo lang('parent_topic'); ?>:
             </td>
             <td>
                 <select name="pid">
-                    <option value="">&mdash; Select Parent Topic &mdash;</option>
+                    <option value="">&mdash; <?php echo lang('select'); ?> <?php echo lang('parent_topic'); ?> &mdash;</option>
                     <?php
                     $sql='SELECT topic_id, topic FROM '.TOPIC_TABLE
                         .' WHERE topic_pid=0 '
@@ -83,19 +83,19 @@
                         }
                     }
                     ?>
-                </select> (<em>optional</em>)
+                </select> (<em><?php echo lang('optional'); ?></em>)
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['pid']; ?></span>
             </td>
         </tr>
 
-        <tr><th colspan="2"><em>New ticket options</em></th></tr>
+        <tr><th colspan="2"><em><?php echo lang('ticket_options'); ?></em></th></tr>
         <tr>
             <td width="180" class="required">
-                Priority:
+                <?php echo lang('priority'); ?>:
             </td>
             <td>
                 <select name="priority_id">
-                    <option value="">&mdash; Select Priority &mdash;</option>
+                    <option value="">&mdash; <?php echo lang('select_priority'); ?> &mdash;</option>
                     <?php
                     $sql='SELECT priority_id,priority_desc FROM '.PRIORITY_TABLE.' pri ORDER by priority_urgency DESC';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -111,11 +111,11 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Department:
+                <?php echo lang('department'); ?>:
             </td>
             <td>
                 <select name="dept_id">
-                    <option value="">&mdash; Select Department &mdash;</option>
+                    <option value="">&mdash; <?php echo lang('select_department'); ?> &mdash;</option>
                     <?php
                     $sql='SELECT dept_id,dept_name FROM '.DEPT_TABLE.' dept ORDER by dept_name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -131,11 +131,11 @@
         </tr>
         <tr>
             <td width="180">
-                SLA Plan:
+                <?php echo lang('sla_plan'); ?>:
             </td>
             <td>
                 <select name="sla_id">
-                    <option value="0">&mdash; Department's Default &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang('dep_default'); ?>&mdash;</option>
                     <?php
                     if($slas=SLA::getSLAs()) {
                         foreach($slas as $id =>$name) {
@@ -146,14 +146,14 @@
                     ?>
                 </select>
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['sla_id']; ?></span>
-                <em>(Overrides department's SLA)</em>
+                <em>(<?php echo lang('overw_dep_sla'); ?>)</em>
             </td>
         </tr>
         <tr>
-            <td width="180">Thank-you Page:</td>
+            <td width="180"><?php echo lang('Thank-you Page') ?> :</td>
             <td>
                 <select name="page_id">
-                    <option value="">&mdash; System Default &mdash;</option>
+                    <option value="">&mdash; <?php echo lang('System Default') ?> &mdash;</option>
                     <?php
                     if(($pages = Page::getActiveThankYouPages())) {
                         foreach($pages as $page) {
@@ -166,21 +166,21 @@
                     }
                     ?>
                 </select>&nbsp;<font class="error"><?php echo $errors['page_id']; ?></font>
-                <em>(Overrides global setting. Applies to web tickets only.)</em>
+                <em>(<?php echo lang('Overrides global setting. Applies to web tickets only.'); ?>) </em>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Auto-assign To:
+                <?php echo lang('auto_assign_to'); ?>:
             </td>
             <td>
                 <select name="assign">
-                    <option value="0">&mdash; Unassigned &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang('unassigned'); ?> &mdash;</option>
                     <?php
                     $sql=' SELECT staff_id,CONCAT_WS(", ",lastname,firstname) as name '.
                          ' FROM '.STAFF_TABLE.' WHERE isactive=1 ORDER BY name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
-                        echo '<OPTGROUP label="Staff Members">';
+                        echo '<OPTGROUP label="'.lang('staff_members').'" >';
                         while (list($id,$name) = db_fetch_row($res)){
                             $k="s$id";
                             $selected = ($info['assign']==$k || $info['staff_id']==$id)?'selected="selected"':'';
@@ -192,7 +192,7 @@
                     }
                     $sql='SELECT team_id, name FROM '.TEAM_TABLE.' WHERE isenabled=1';
                     if(($res=db_query($sql)) && db_num_rows($res)){
-                        echo '<OPTGROUP label="Teams">';
+                        echo '<OPTGROUP label="'.lang('teams').'">';
                         while (list($id,$name) = db_fetch_row($res)){
                             $k="t$id";
                             $selected = ($info['assign']==$k || $info['team_id']==$id)?'selected="selected"':'';
@@ -209,18 +209,17 @@
         </tr>
         <tr>
             <td width="180">
-                Ticket auto-response:
+                <?php echo lang('ticket_auto_resp'); ?>:
             </td>
             <td>
                 <input type="checkbox" name="noautoresp" value="1" <?php echo $info['noautoresp']?'checked="checked"':''; ?> >
-                    <strong>Disable</strong> new ticket auto-response for
-                    this topic (Overrides Dept. settings).
+                    <strong><?php echo ucfirst(lang('disable')); ?></strong> <?php echo lang('new_ticket_autor'); ?> (<?php echo lang('overw_dep_setting'); ?>).
             </td>
         </tr>
 
         <tr>
             <th colspan="2">
-                <em><strong>Admin Notes</strong>: Internal notes about the help topic.&nbsp;</em>
+                <em><strong><?php echo lang('admin_notes'); ?></strong>: <?php echo lang('intern_notes_help'); ?>&nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -232,7 +231,7 @@
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="helptopics.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="helptopics.php"'>
 </p>
 </form>
diff --git a/include/staff/helptopics.inc.php b/include/staff/helptopics.inc.php
index ed927d9f..88dbe971 100644
--- a/include/staff/helptopics.inc.php
+++ b/include/staff/helptopics.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die(lang('access_denied'));
 
 $qstr='';
 $sql='SELECT topic.* '
@@ -42,16 +42,16 @@
 $query="$sql GROUP BY topic.topic_id ORDER BY $order_by LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
 $res=db_query($query);
 if($res && ($num=db_num_rows($res)))
-    $showing=$pageNav->showing().' help topics';
+    $showing=$pageNav->showing().' '.lang('help_topics');
 else
-    $showing='No help topic found!';
+    $showing=lang('no_helpt_found').'!';
 
 ?>
-<div style="width:700px;padding-top:5px; float:left;">
- <h2>Help Topics</h2>
+<div style="width:700;padding-top:5px; float:left;">
+ <h2><?php echo lang('help_topics'); ?></h2>
  </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
-    <b><a href="helptopics.php?a=add" class="Icon newHelpTopic">Add New Help Topic</a></b></div>
+    <b><a href="helptopics.php?a=add" class="Icon newHelpTopic"><?php echo lang('add_new_topic'); ?></a></b></div>
 <div class="clear"></div>
 <form action="helptopics.php" method="POST" name="topics">
  <?php csrf_token(); ?>
@@ -62,12 +62,12 @@
     <thead>
         <tr>
             <th width="7">&nbsp;</th>        
-            <th width="320"><a <?php echo $name_sort; ?> href="helptopics.php?<?php echo $qstr; ?>&sort=name">Help Topic</a></th>
-            <th width="80"><a  <?php echo $status_sort; ?> href="helptopics.php?<?php echo $qstr; ?>&sort=status">Status</a></th>
-            <th width="100"><a  <?php echo $type_sort; ?> href="helptopics.php?<?php echo $qstr; ?>&sort=type">Type</a></th>
-            <th width="100"><a  <?php echo $priority_sort; ?> href="helptopics.php?<?php echo $qstr; ?>&sort=priority">Priority</a></th>
-            <th width="200"><a  <?php echo $dept_sort; ?> href="helptopics.php?<?php echo $qstr; ?>&sort=dept">Department</a></th>
-            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="helptopics.php?<?php echo $qstr; ?>&sort=updated">Last Updated</a></th>
+            <th width="320"><a <?php echo $name_sort; ?> href="helptopics.php?<?php echo $qstr; ?>&sort=name"><?php echo lang('help_topic'); ?></a></th>
+            <th width="80"><a  <?php echo $status_sort; ?> href="helptopics.php?<?php echo $qstr; ?>&sort=status"><?php echo lang('status'); ?></a></th>
+            <th width="100"><a  <?php echo $type_sort; ?> href="helptopics.php?<?php echo $qstr; ?>&sort=type"><?php echo lang('type'); ?></a></th>
+            <th width="100"><a  <?php echo $priority_sort; ?> href="helptopics.php?<?php echo $qstr; ?>&sort=priority"><?php echo lang('priority'); ?></a></th>
+            <th width="200"><a  <?php echo $dept_sort; ?> href="helptopics.php?<?php echo $qstr; ?>&sort=dept"><?php echo lang('department'); ?></a></th>
+            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="helptopics.php?<?php echo $qstr; ?>&sort=updated"><?php echo lang('last_update'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -86,8 +86,8 @@
                             <?php echo $sel?'checked="checked"':''; ?>>
                 </td>
                 <td><a href="helptopics.php?id=<?php echo $row['topic_id']; ?>"><?php echo $row['name']; ?></a>&nbsp;</td>
-                <td><?php echo $row['isactive']?'Active':'<b>Disabled</b>'; ?></td>
-                <td><?php echo $row['ispublic']?'Public':'<b>Private</b>'; ?></td>
+                <td><?php echo $row['isactive']?lang('active'):'<b>'.lang('disabled').'</b>'; ?></td>
+                <td><?php echo $row['ispublic']?lang('public'):'<b>'.lang('private').'</b>'; ?></td>
                 <td><?php echo $row['priority']; ?></td>
                 <td><a href="departments.php?id=<?php echo $row['dept_id']; ?>"><?php echo $row['department']; ?></a></td>
                 <td>&nbsp;<?php echo Format::db_datetime($row['updated']); ?></td>
@@ -99,12 +99,12 @@
      <tr>
         <td colspan="7">
             <?php if($res && $num){ ?>
-            Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <?php echo lang('select'); ?>:&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
             <?php }else{
-                echo 'No help topics found';
+                echo lang('no_helpt_found');
             } ?>
         </td>
      </tr>
@@ -112,12 +112,12 @@
 </table>
 <?php
 if($res && $num): //Show options..
-    echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
+    echo '<div>&nbsp;'.lang('page').':'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="enable" value="Enable" >
-    <input class="button" type="submit" name="disable" value="Disable">
-    <input class="button" type="submit" name="delete" value="Delete">
+    <input class="button" type="submit" name="enable" value="<?php echo lang('enable'); ?>" >
+    <input class="button" type="submit" name="disable" value="<?php echo ucfirst(lang('disable')); ?>">
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete'); ?>">
 </p>
 <?php
 endif;
@@ -125,27 +125,27 @@
 </form>
 
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="enable-confirm">
-        Are you sure want to <b>enable</b> selected help topics?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('enable'); ?></b> <?php echo lang('selected_help_top'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="disable-confirm">
-        Are you sure want to <b>disable</b>  selected help topics?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('disable'); ?></b>  <?php echo lang('selected_help_top'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected help topics?</strong></font>
-        <br><br>Deleted topics CANNOT be recovered.
+        <font color="red"><strong><?php echo lang('sure_delete_topic'); ?>?</strong></font>
+        <br><br><?php echo lang('d_topics_cant_rec'); ?>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/language.inc.php b/include/staff/language.inc.php
new file mode 100644
index 00000000..46eb35b6
--- /dev/null
+++ b/include/staff/language.inc.php
@@ -0,0 +1,46 @@
+<?php
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
+$info=array();
+$qstr='';
+$title=lang('add_new_lang');
+$action='create';
+$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
+?>
+<h2><?php echo lang('languages'); ?></h2>
+<form action="language.php?<?php echo $qstr; ?>" method="post" id="save">
+ <?php csrf_token(); ?>
+ <input type="hidden" name="do" value="<?php echo $action; ?>">
+ <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
+
+ <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
+    <thead>
+        <tr>
+            <th colspan="2">
+                <h4><?php echo $title; ?></h4>
+            </th>
+        </tr>
+    </thead>
+    <tbody>
+        <tr>
+            <td width="180" class="required">
+                <?php echo lang('language_name'); ?>
+            </td>
+            <td>
+                <select name="language" style="width:250px">
+                    <?php $assignedLanguages=getAssignedLanguages(); ?>
+                    <?php foreach (getAllLanguages() as $key => $value): ?>
+                        <?php  if(!array_key_exists($key, $assignedLanguages)): ?>
+                            <option value="<?php echo $key; ?>"> <?php echo $value; ?> </option>
+                        <?php endif; ?>
+                    <?php endforeach; ?>
+                </select>
+            </td>
+        </tr>
+    </tbody>
+</table>
+<p>
+    <input type="submit" name="submit" value="<?php echo lang('save'); ?>">
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="language.php"'>
+</p>
+</form>
diff --git a/include/staff/languages.inc.php b/include/staff/languages.inc.php
new file mode 100644
index 00000000..3e06efdf
--- /dev/null
+++ b/include/staff/languages.inc.php
@@ -0,0 +1,35 @@
+<div style="width:700;padding-top:5px; float:left;">
+ <h2><?php echo lang('languages'); ?></h2>
+ </div>
+<div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
+    <b><a href="language.php?a=add" class="Icon users"><?php echo lang('add_new_lang'); ?></a></b></div>
+<div class="clear"></div>
+<form action="language.php" method="POST" name="emails">
+<?php csrf_token(); ?>
+ <input type="hidden" name="do" value="mass_process" >
+ <input type="hidden" id="action" name="a" value="" >
+ <table class="list" border="0" cellspacing="1" cellpadding="0" width="940">
+    <caption></caption>
+    <thead>
+        <tr>       
+            <th width="120"><a><?php echo lang('key'); ?></a></th>
+            <th width="400"><a><?php echo lang('desc_key'); ?></a></th>
+        </tr>
+    </thead>
+    <tbody>
+            <?php foreach (getAssignedLanguages() as $key => $value): ?>
+                <tr id="<?php echo $row['email_id']; ?>">
+                    <td width=7px><a href="language.php?a=edit&key=<?php echo $key; ?>" > <?php echo $key; ?> </a></td>
+                    <td width=7px><a href="language.php?a=edit&key=<?php echo $key; ?>" > <?php echo $value; ?> </a></td>
+                </tr>
+            <?php endforeach; ?>
+    <tfoot>
+     <tr>
+
+     </tr>
+    </tfoot>
+</table>
+
+</form>
+
+
diff --git a/include/staff/languages_edit.inc.php b/include/staff/languages_edit.inc.php
new file mode 100644
index 00000000..ac6fabd5
--- /dev/null
+++ b/include/staff/languages_edit.inc.php
@@ -0,0 +1,187 @@
+<?php
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
+$info=array();
+$title=lang('editing_language');
+$action='update';
+$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
+$language =(isset($_REQUEST['key']) ? $_REQUEST['key'] : '' );
+$qstr='key='.$language;
+?>
+
+<script type="text/javascript">
+    $(document).ready(function(){
+        var CurrentPage=0;
+        var elementcount=$('#content_table tr:not(.fixed)').length;
+
+        countPages=function()
+        {
+            count = elementcount/parseInt($('#element-count').val());
+            if(count>parseInt(count,0))
+                count=parseInt(count,0)+1;
+
+            $('#total-pages').html(count);
+        }
+
+        Paginate=function(PagePosition)
+        {
+            PagePosition--;
+            var ElementNumber=parseInt($('#element-count').val());
+            var TotalPages=parseInt($('#total-pages').html());
+            $('#pg-container div>span').removeClass('disabled');
+
+            if(PagePosition<=0)
+            {
+                ElementNumber++;
+                PagePosition=0;
+                $('.seek-first,.seek-prev').addClass('disabled');
+            }
+
+            if(PagePosition+1>=TotalPages)
+            {
+                PagePosition=TotalPages-1;
+                $('.seek-next,.seek-end').addClass('disabled');
+            }
+
+            $('#content_table tr:not(.fixed)').css('display','none');
+            for (var i=PagePosition*ElementNumber; i < (PagePosition*ElementNumber)+ElementNumber ; i++) {
+                $('#content_table tr:eq('+i.toString()+')').css('display','block');
+                firstTD=true;
+                $('#content_table tr:eq('+i.toString()+'):not(.fixed) td').each(function(){
+                    if(firstTD)
+                        $(this).css('width','300px');
+                    else
+                        $(this).css('width','635px');
+
+                    firstTD=false;
+                })
+            };
+
+            CurrentPage=PagePosition+1;
+            $('#current-page').val(CurrentPage);
+        };
+
+        $('.seek-first:not(.disabled)').click(function(){
+            Paginate(1);
+        });
+
+        $('.seek-prev:not(.disabled)').click(function(){
+            Paginate(CurrentPage-1);
+        });
+
+        $('.seek-next:not(.disabled)').click(function(){
+            Paginate(CurrentPage+1);
+        });
+
+        $('.seek-end:not(.disabled)').click(function(){
+            Paginate(parseInt($('#total-pages').html()));
+        });
+
+        $('#element-count').change(function(){
+            countPages();
+            Paginate(1);
+        });
+
+        $('#current-page').keydown(function(e){
+            if(e.keyCode==13)
+            {
+                Paginate(parseInt($(this).val()));
+            }
+        })
+
+       $('#submit_button').click(function(){
+            var Data='{';
+            var Total=$('.data').length;
+            var Counter=0;
+            $('.data').each(function(){
+                Counter++;
+                info=$(this).val();
+                key=$('.key[index="'+$(this).attr('index')+'"]').val();
+                info=info.replace(/"/g, '&#34');
+                info=info.replace(/'/g, '&#39');
+                Data+=('"'+key+'":"'+info+'"');
+                if(Total>Counter)
+                    Data+=",";
+            });
+            Data+="}";
+            $('#data_language').val(Data);
+            $('#submit').click();
+       })
+
+        Paginate(1);
+        countPages();
+    })
+</script>
+
+<div style="width:700;padding-top:5px; float:left;">
+    <h2><?php echo lang('editing_language'); ?></h2>
+</div>
+
+<form action="language.php?<?php echo $qstr; ?>" method="POST" name="lang" id="lang">
+<?php csrf_token(); ?>
+
+ <input type="hidden" name="do" value="<?php echo $action; ?>">
+ <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
+ <input type="hidden" name="language" value="<?php echo $language; ?>">
+ <textarea name="data_language" style="display:none" id="data_language"></textarea>
+
+ <table class="list" id="content_table" border="0" cellspacing="1" cellpadding="0" width="940">
+    <caption></caption>
+    <thead>
+        <tr class="fixed">       
+            <th width="300px"><a><?php echo lang('key'); ?></a></th>
+            <th width="635px"><a><?php echo lang('desc_key'); ?></a></th>
+        </tr>
+    </thead>
+    <tbody>
+        <?php $counter=0; ?>    
+        <?php foreach (editLanguage($language) as $key => $value): ?>
+            <tr id="<?php echo $row['email_id']; ?>">
+                <td ><?php echo $key; ?></td>
+                <td >
+                    <input type="text" name="languageData" index="<?php echo $counter; ?>" class="data" style="width:99.7%" value='<?php echo $value; ?>' />
+                    <input type="hidden" name="index" index="<?php echo $counter; ?>" class="key" value="<?php echo $key; ?>">
+                </td>
+            </tr>
+            <?php $counter++; ?> 
+        <?php endforeach; ?>
+    </tbody>
+    <tfoot>
+     <tr class="fixed" >
+        <td colspan="2" style="width:935px;">
+            <div id="pg-wraper">
+                <div id="pg-container">
+                    <div><span class="icon-pg seek-first"></span></div>
+                     <div><span class="icon-pg seek-prev"></span></div>
+                     <div><span class="ui-separator"></span></div>
+                     <div><span class="description"><?php echo lang('page'); ?></span></div>
+                     <div><input id="current-page" class="pg-input" type="text" size="2" maxlength="7" value="0" ></div>
+                     <div><span class="description">&nbsp<?php echo lang('of'); ?>&nbsp</span></div>
+                     <div><span id="total-pages" class="description"></span></div>
+                     <div><span class="ui-separator"></span></div>
+                     <div><span class="icon-pg seek-next"></span></div>
+                     <div><span class="icon-pg seek-end"></span></div>
+                    <div>
+                        <select id="element-count" class="pg-selbox">
+                            <option role="option" value="25" selected="selected">25</option>
+                            <option role="option" value="35">35</option>
+                            <option role="option" value="45">45</option>
+                            <option role="option" value="55">55</option>
+                            <option role="option" value="65">65</option>
+                        </select>
+                    </div>
+                </div>
+            </div>
+
+        </td>
+     </tr>
+    </tfoot>
+</table>
+<p >
+    <input type="submit" id="submit" style="display:none" name="submit" value="<?php echo lang('save_changes'); ?>">
+    <input type="button" id="submit_button" name="submit" value="<?php echo lang('save_changes'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel_edit'); ?>" onclick='window.location.href="language.php"'>
+</p>
+
+</form>
+
+
diff --git a/include/staff/login.tpl.php b/include/staff/login.tpl.php
index 1f3bb55e..40b9e799 100644
--- a/include/staff/login.tpl.php
+++ b/include/staff/login.tpl.php
@@ -13,11 +13,11 @@
             <input type="password" name="passwd" id="pass" placeholder="password" autocorrect="off" autocapitalize="off">
         </fieldset>
         <?php if ($_SESSION['_staff']['strikes'] > 1 && $cfg->allowPasswordReset()) { ?>
-        <h3 style="display:inline"><a href="pwreset.php">Forgot my password</a></h3>
+        <h3 style="display:inline"><a href="pwreset.php"><?php echo lang('Forgot my password') ?></a></h3>
         <?php } ?>
-        <input class="submit" type="submit" name="submit" value="Log In">
+        <input class="submit" type="submit" name="submit" value="<?php echo lang('login') ?>">
     </form>
 </div>
-<div id="copyRights">Copyright &copy; <a href='http://www.osticket.com' target="_blank">osTicket.com</a></div>
+<div id="copyRights"><?php echo lang('copyright'); ?> &copy; <a href='http://www.osticket.com' target="_blank">osTicket.com</a></div>
 </body>
 </html>
diff --git a/include/staff/profile.inc.php b/include/staff/profile.inc.php
index 2543c80d..fe079578 100644
--- a/include/staff/profile.inc.php
+++ b/include/staff/profile.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTSTAFFINC') || !$staff || !$thisstaff) die('Access Denied');
+if(!defined('OSTSTAFFINC') || !$staff || !$thisstaff) die(lang('access_denied'));
 
 $info=$staff->getInfo();
 $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
@@ -9,27 +9,27 @@
  <?php csrf_token(); ?>
  <input type="hidden" name="do" value="update">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>My Account Profile</h2>
+ <h2><?php echo lang('account_profile'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
-                <h4>Account Information</h4>
-                <em>Contact information.</em>
+                <h4><?php echo lang('account_info'); ?></h4>
+                <em><?php echo lang('contact_info'); ?>.</em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="180" class="required">
-                Username:
+                <?php echo lang('username'); ?>:
             </td>
             <td><b><?php echo $staff->getUserName(); ?></b></td>
         </tr>
 
         <tr>
             <td width="180" class="required">
-                First Name:
+                <?php echo lang('first_name'); ?>:
             </td>
             <td>
                 <input type="text" size="34" name="firstname" value="<?php echo $info['firstname']; ?>">
@@ -38,7 +38,7 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Last Name:
+                <?php echo lang('last_name'); ?>:
             </td>
             <td>
                 <input type="text" size="34" name="lastname" value="<?php echo $info['lastname']; ?>">
@@ -47,7 +47,7 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Email Address:
+                <?php echo lang('email_address'); ?>:
             </td>
             <td>
                 <input type="text" size="34" name="email" value="<?php echo $info['email']; ?>">
@@ -56,18 +56,18 @@
         </tr>
         <tr>
             <td width="180">
-                Phone Number:
+                <?php echo lang('phone_number'); ?>:
             </td>
             <td>
                 <input type="text" size="22" name="phone" value="<?php echo $info['phone']; ?>">
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['phone']; ?></span>
-                Ext <input type="text" size="5" name="phone_ext" value="<?php echo $info['phone_ext']; ?>">
+                <?php echo lang('ext'); ?> <input type="text" size="5" name="phone_ext" value="<?php echo $info['phone_ext']; ?>">
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['phone_ext']; ?></span>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Mobile Number:
+                <?php echo lang('mobile_number'); ?>:
             </td>
             <td>
                 <input type="text" size="22" name="mobile" value="<?php echo $info['mobile']; ?>">
@@ -76,16 +76,16 @@
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Preferences</strong>: Profile preferences and settings.</em>
+                <em><strong><?php echo lang('preferences'); ?></strong>: <?php echo lang('preferences_set'); ?></em>
             </th>
         </tr>
         <tr>
             <td width="180" class="required">
-                Time Zone:
+                <?php echo lang('time_zone'); ?>:
             </td>
             <td>
                 <select name="timezone_id" id="timezone_id">
-                    <option value="0">&mdash; Select Time Zone &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang('select'); ?> <?php echo lang('time_zone'); ?> &mdash;</option>
                     <?php
                     $sql='SELECT id, offset,timezone FROM '.TIMEZONE_TABLE.' ORDER BY id';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -101,67 +101,67 @@
         </tr>
         <tr>
             <td width="180">
-               Daylight Saving:
+               <?php echo lang('daylight_saving'); ?>:
             </td>
             <td>
                 <input type="checkbox" name="daylight_saving" value="1" <?php echo $info['daylight_saving']?'checked="checked"':''; ?>>
-                Observe daylight saving
-                <em>(Current Time: <strong><?php echo Format::date($cfg->getDateTimeFormat(),Misc::gmtime(),$info['tz_offset'],$info['daylight_saving']); ?></strong>)</em>
+                <?php echo lang('observ_dayl_saving'); ?>
+                <em>(<?php echo lang('current_time'); ?>: <strong><?php echo Format::date($cfg->getDateTimeFormat(),Misc::gmtime(),$info['tz_offset'],$info['daylight_saving']); ?></strong>)</em>
             </td>
         </tr>
         <tr>
-            <td width="180">Maximum Page size:</td>
+            <td width="180"><?php echo lang('max_page_site'); ?>:</td>
             <td>
                 <select name="max_page_size">
-                    <option value="0">&mdash; system default &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang('system_default'); ?> &mdash;</option>
                     <?php
                     $pagelimit=$info['max_page_size']?$info['max_page_size']:$cfg->getPageSize();
                     for ($i = 5; $i <= 50; $i += 5) {
                         $sel=($pagelimit==$i)?'selected="selected"':'';
-                         echo sprintf('<option value="%d" %s>show %s records</option>',$i,$sel,$i);
+                         echo sprintf('<option value="%d" %s>'.lang('show').' %s '.lang('records').'</option>',$i,$sel,$i);
                     } ?>
-                </select> per page.
+                </select> <?php echo lang('per_page'); ?>
             </td>
         </tr>
         <tr>
-            <td width="180">Auto Refresh Rate:</td>
+            <td width="180"><?php echo lang('auto_refreshr'); ?>:</td>
             <td>
                 <select name="auto_refresh_rate">
-                  <option value="0">&mdash; disable &mdash;</option>
+                  <option value="0">&mdash; <?php echo lang('disable'); ?> &mdash;</option>
                   <?php
                   $y=1;
                    for($i=1; $i <=30; $i+=$y) {
                      $sel=($info['auto_refresh_rate']==$i)?'selected="selected"':'';
-                     echo sprintf('<option value="%d" %s>Every %s %s</option>',$i,$sel,$i,($i>1?'mins':'min'));
+                     echo sprintf('<option value="%d" %s>'.lang('every').'%s %s</option>',$i,$sel,$i,($i>1?lang('mins'):lang('min')));
                      if($i>9)
                         $y=2;
                    } ?>
                 </select>
-                <em>(Tickets page refresh rate in minutes.)</em>
+                <em>(<?php echo lang('refresh_in_minutes'); ?>)</em>
             </td>
         </tr>
         <tr>
-            <td width="180">Default Signature:</td>
+            <td width="180"><?php echo lang('default_signature'); ?>:</td>
             <td>
                 <select name="default_signature_type">
-                  <option value="none" selected="selected">&mdash; None &mdash;</option>
+                  <option value="none" selected="selected">&mdash; <?php echo lang('none'); ?> &mdash;</option>
                   <?php
-                  $options=array('mine'=>'My Signature','dept'=>'Dept. Signature (if set)');
+                  $options=array('mine'=>lang('my_signature'),'dept'=>lang('dept_signature'));
                   foreach($options as $k=>$v) {
                       echo sprintf('<option value="%s" %s>%s</option>',
                                 $k,($info['default_signature_type']==$k)?'selected="selected"':'',$v);
                   }
                   ?>
                 </select>
-                <em>(You can change selection on ticket page)</em>
+                <em>(<?php echo lang('change_selection'); ?>)</em>
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['default_signature_type']; ?></span>
             </td>
         </tr>
         <tr>
-            <td width="180">Default Paper Size:</td>
+            <td width="180"><?php echo lang('paper_size'); ?>:</td>
             <td>
                 <select name="default_paper_size">
-                  <option value="none" selected="selected">&mdash; None &mdash;</option>
+                  <option value="none" selected="selected">&mdash; <?php echo lang('none'); ?> &mdash;</option>
                   <?php
                   $options=array('Letter', 'Legal', 'A4', 'A3');
                   foreach($options as $v) {
@@ -170,7 +170,7 @@
                   }
                   ?>
                 </select>
-                <em>Paper size used when printing tickets to PDF</em>
+                <em><?php echo lang('tickets_to_pdf'); ?></em>
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['default_paper_size']; ?></span>
             </td>
         </tr>
@@ -178,32 +178,30 @@
         //Show an option to show assigned tickets to admins & managers.
         if($staff->isAdmin() || $staff->isManager()){ ?>
         <tr>
-            <td>Show Assigned Tickets:</td>
+            <td><?php echo lang('show_assigned_tick'); ?>:</td>
             <td>
                 <input type="checkbox" name="show_assigned_tickets" <?php echo $info['show_assigned_tickets']?'checked="checked"':''; ?>>
-                <em>Show assigned tickets on open queue.</em>
+                <em><?php echo lang('tickets_on_open_q'); ?></em>
             </td>
         </tr>
         <?php } ?>
         <tr>
             <th colspan="2">
-                <em><strong>Password</strong>: To reset your password, provide your current password and a new password below.&nbsp;<span class="error">&nbsp;<?php echo $errors['passwd']; ?></span></em>
+                <em><strong><?php echo lang('password'); ?></strong>: <?php echo lang('reset_password'); ?>&nbsp;<span class="error">&nbsp;<?php echo $errors['passwd']; ?></span></em>
             </th>
         </tr>
-        <?php if (!isset($_SESSION['_staff']['reset-token'])) { ?>
         <tr>
             <td width="180">
-                Current Password:
+                <?php echo lang('current_pass'); ?>:
             </td>
             <td>
                 <input type="password" size="18" name="cpasswd" value="<?php echo $info['cpasswd']; ?>">
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['cpasswd']; ?></span>
             </td>
         </tr>
-        <?php } ?>
         <tr>
             <td width="180">
-                New Password:
+                <?php echo lang('new_pass'); ?>:
             </td>
             <td>
                 <input type="password" size="18" name="passwd1" value="<?php echo $info['passwd1']; ?>">
@@ -212,7 +210,7 @@
         </tr>
         <tr>
             <td width="180">
-                Confirm New Password:
+                <?php echo lang('confirm_new_pass'); ?>:
             </td>
             <td>
                 <input type="password" size="18" name="passwd2" value="<?php echo $info['passwd2']; ?>">
@@ -221,21 +219,21 @@
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Signature</strong>: Optional signature used on outgoing emails.
+                <em><strong><?php echo lang('signature'); ?></strong>: <?php echo lang('op_signat_out_mails'); ?>
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['signature']; ?></span></em>
             </th>
         </tr>
         <tr>
             <td colspan=2>
                 <textarea name="signature" cols="21" rows="5" style="width: 60%;"><?php echo $info['signature']; ?></textarea>
-                <br><em>Signature is made available as a choice, on ticket reply.</em>
+                <br><em><?php echo lang('signature_on_ticket'); ?></em>
             </td>
         </tr>
     </tbody>
 </table>
 <p style="padding-left:200px;">
-    <input type="submit" name="submit" value="Save Changes">
-    <input type="reset"  name="reset"  value="Reset Changes">
-    <input type="button" name="cancel" value="Cancel Changes" onclick='window.location.href="index.php"'>
+    <input type="submit" name="submit" value="<?php echo lang('save_changes'); ?>">
+    <input type="reset"  name="reset"  value="<?php echo lang('reset_changes'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel_changes'); ?>" onclick='window.location.href="index.php"'>
 </p>
 </form>
diff --git a/include/staff/settings-alerts.inc.php b/include/staff/settings-alerts.inc.php
index cc91ffdf..84312855 100644
--- a/include/staff/settings-alerts.inc.php
+++ b/include/staff/settings-alerts.inc.php
@@ -1,4 +1,4 @@
-<h2>Alerts and Notices</h2>
+<h2><?php echo lang("alert_and_notice"); ?></h2>
 <form action="settings.php?t=alerts" method="post" id="save">
 <?php csrf_token(); ?>
 <input type="hidden" name="t" value="alerts" >
@@ -6,173 +6,173 @@
     <thead>
         <tr>
             <th>
-                <h4>Alerts and Notices sent to staff on ticket "events"</h4>
+                <h4><?php echo lang("alert_and_notice"); ?> <?php echo lang("sent_to_staff"); ?></h4>
             </th>
         </tr>
     </thead>
     <tbody>
-        <tr><th><em><b>New Ticket Alert</b>: Alert sent out on new tickets</em></th></tr>
+        <tr><th><em><b><?php echo lang("new_ticket_alert"); ?></b>:<?php echo lang("alert_new_ticket"); ?></em></th></tr>
         <tr>
-            <td><em><b>Status:</b></em> &nbsp;
-                <input type="radio" name="ticket_alert_active"  value="1"   <?php echo $config['ticket_alert_active']?'checked':''; ?> />Enable
-                <input type="radio" name="ticket_alert_active"  value="0"   <?php echo !$config['ticket_alert_active']?'checked':''; ?> />Disable
+            <td><em><b><?php echo lang("status"); ?>:</b></em> &nbsp;
+                <input type="radio" name="ticket_alert_active"  value="1"   <?php echo $config['ticket_alert_active']?'checked':''; ?> /> <?php echo lang("enable"); ?> 
+                <input type="radio" name="ticket_alert_active"  value="0"   <?php echo !$config['ticket_alert_active']?'checked':''; ?> /><?php echo lang("disable"); ?> 
                 &nbsp;&nbsp;<font class="error">&nbsp;<?php echo $errors['ticket_alert_active']; ?></font></em>
              </td>
         </tr>
         <tr>
             <td>
-                <input type="checkbox" name="ticket_alert_admin" <?php echo $config['ticket_alert_admin']?'checked':''; ?>> Admin Email <em>(<?php echo $cfg->getAdminEmail(); ?>)</em>
+                <input type="checkbox" name="ticket_alert_admin" <?php echo $config['ticket_alert_admin']?'checked':''; ?>> <?php echo lang("admin_email"); ?>  <em>(<?php echo $cfg->getAdminEmail(); ?>)</em>
             </td>
         </tr>
         <tr>    
             <td>
-                <input type="checkbox" name="ticket_alert_dept_manager" <?php echo $config['ticket_alert_dept_manager']?'checked':''; ?>> Department Manager
+                <input type="checkbox" name="ticket_alert_dept_manager" <?php echo $config['ticket_alert_dept_manager']?'checked':''; ?>> <?php echo lang("depart_manager"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-                <input type="checkbox" name="ticket_alert_dept_members" <?php echo $config['ticket_alert_dept_members']?'checked':''; ?>> Department Members <em>(spammy)</em>
+                <input type="checkbox" name="ticket_alert_dept_members" <?php echo $config['ticket_alert_dept_members']?'checked':''; ?>> <?php echo lang("depart_members"); ?>  <em>(<?php echo lang("spammy"); ?> )</em>
             </td>
         </tr>
-        <tr><th><em><b>New Message Alert</b>: Alert sent out when a new message, from the user, is appended to an existing ticket</em></th></tr>
+        <tr><th><em><b><?php echo lang("new_message_alert"); ?> </b>: <?php echo lang("ticket_message"); ?> </em></th></tr>
         <tr>
-            <td><em><b>Status:</b></em> &nbsp; 
-              <input type="radio" name="message_alert_active"  value="1"   <?php echo $config['message_alert_active']?'checked':''; ?> />Enable
+            <td><em><b><?php echo lang("status"); ?> :</b></em> &nbsp; 
+              <input type="radio" name="message_alert_active"  value="1"   <?php echo $config['message_alert_active']?'checked':''; ?> /><?php echo lang("enable"); ?> 
               &nbsp;&nbsp;
-              <input type="radio" name="message_alert_active"  value="0"   <?php echo !$config['message_alert_active']?'checked':''; ?> />Disable
+              <input type="radio" name="message_alert_active"  value="0"   <?php echo !$config['message_alert_active']?'checked':''; ?> /><?php echo lang("disable"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="message_alert_laststaff" <?php echo $config['message_alert_laststaff']?'checked':''; ?>> Last Respondent
+              <input type="checkbox" name="message_alert_laststaff" <?php echo $config['message_alert_laststaff']?'checked':''; ?>> <?php echo lang("last_respondent"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="message_alert_assigned" <?php echo $config['message_alert_assigned']?'checked':''; ?>> Assigned Staff
+              <input type="checkbox" name="message_alert_assigned" <?php echo $config['message_alert_assigned']?'checked':''; ?>> <?php echo lang("assigned_staff"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="message_alert_dept_manager" <?php echo $config['message_alert_dept_manager']?'checked':''; ?>> Department Manager <em>(spammy)</em>
+              <input type="checkbox" name="message_alert_dept_manager" <?php echo $config['message_alert_dept_manager']?'checked':''; ?>> <?php echo lang("depart_manager"); ?>  <em>(<?php echo lang("spammy"); ?> )</em>
             </td>
         </tr>
-        <tr><th><em><b>New Internal Note Alert</b>: Alert sent out when a new internal note is posted.</em></th></tr>
+        <tr><th><em><b><?php echo lang("alert_internal_note"); ?></b>:<?php echo lang("internal_note_post"); ?>.</em></th></tr>
         <tr>
-            <td><em><b>Status:</b></em> &nbsp;
-              <input type="radio" name="note_alert_active"  value="1"   <?php echo $config['note_alert_active']?'checked':''; ?> />Enable
+            <td><em><b><?php echo lang("status"); ?> :</b></em> &nbsp;
+              <input type="radio" name="note_alert_active"  value="1"   <?php echo $config['note_alert_active']?'checked':''; ?> /><?php echo lang("enable"); ?> 
               &nbsp;&nbsp;
-              <input type="radio" name="note_alert_active"  value="0"   <?php echo !$config['note_alert_active']?'checked':''; ?> />Disable
+              <input type="radio" name="note_alert_active"  value="0"   <?php echo !$config['note_alert_active']?'checked':''; ?> /><?php echo lang("disable"); ?> 
               &nbsp;&nbsp;&nbsp;<font class="error">&nbsp;<?php echo $errors['note_alert_active']; ?></font>
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="note_alert_laststaff" <?php echo $config['note_alert_laststaff']?'checked':''; ?>> Last Respondent
+              <input type="checkbox" name="note_alert_laststaff" <?php echo $config['note_alert_laststaff']?'checked':''; ?>> <?php echo lang("last_respondent"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="note_alert_assigned" <?php echo $config['note_alert_assigned']?'checked':''; ?>> Assigned Staff
+              <input type="checkbox" name="note_alert_assigned" <?php echo $config['note_alert_assigned']?'checked':''; ?>> <?php echo lang("assigned_staff"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="note_alert_dept_manager" <?php echo $config['note_alert_dept_manager']?'checked':''; ?>> Department Manager <em>(spammy)</em>
+              <input type="checkbox" name="note_alert_dept_manager" <?php echo $config['note_alert_dept_manager']?'checked':''; ?>> <?php echo lang("depart_manager"); ?>  <em>(<?php echo lang("spammy"); ?> )</em>
             </td>
         </tr>
-        <tr><th><em><b>Ticket Assignment Alert</b>: Alert sent out to staff on ticket assignment.</em></th></tr>
+        <tr><th><em><b><?php echo lang("ticket_assig_alert"); ?> </b>: <?php echo lang("staff_ticket_assig"); ?> .</em></th></tr>
         <tr>
-            <td><em><b>Status: </b></em> &nbsp;
-              <input name="assigned_alert_active" value="1" checked="checked" type="radio">Enable
+            <td><em><b><?php echo lang("status"); ?> : </b></em> &nbsp;
+              <input name="assigned_alert_active" value="1" checked="checked" type="radio"><?php echo lang("enable"); ?> 
               &nbsp;&nbsp;
-              <input name="assigned_alert_active" value="0" type="radio">Disable
+              <input name="assigned_alert_active" value="0" type="radio"><?php echo lang("disable"); ?> 
                &nbsp;&nbsp;&nbsp;<font class="error">&nbsp;<?php echo $errors['assigned_alert_active']; ?></font>
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="assigned_alert_staff" <?php echo $config['assigned_alert_staff']?'checked':''; ?>> Assigned Staff
+              <input type="checkbox" name="assigned_alert_staff" <?php echo $config['assigned_alert_staff']?'checked':''; ?>> <?php echo lang("assigned_staff"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox"name="assigned_alert_team_lead" <?php echo $config['assigned_alert_team_lead']?'checked':''; ?>>Team Lead <em>(On team assignment)</em>
+              <input type="checkbox"name="assigned_alert_team_lead" <?php echo $config['assigned_alert_team_lead']?'checked':''; ?>><?php echo lang("team_lead"); ?><em>(<?php echo lang("team_assigment"); ?> )</em>
             </td>
         </tr>
         <tr>
             <td>
               <input type="checkbox"name="assigned_alert_team_members" <?php echo $config['assigned_alert_team_members']?'checked':''; ?>>
-                Team Members <em>(spammy)</em>
+                <?php echo lang("team_members"); ?> <em>(<?php echo lang("spammy"); ?> )</em>
             </td>
         </tr>
-        <tr><th><em><b>Ticket Transfer Alert</b>: Alert sent out to staff of the target department on ticket transfer.</em></th></tr>
+        <tr><th><em><b><?php echo lang("ticket_transfer"); ?> </b>: <?php echo lang("alert_on_target_dep"); ?>.</em></th></tr>
         <tr>
-            <td><em><b>Status:</b></em> &nbsp;
-              <input type="radio" name="transfer_alert_active"  value="1"   <?php echo $config['transfer_alert_active']?'checked':''; ?> />Enable
-              <input type="radio" name="transfer_alert_active"  value="0"   <?php echo !$config['transfer_alert_active']?'checked':''; ?> />Disable
+            <td><em><b><?php echo lang("status"); ?> :</b></em> &nbsp;
+              <input type="radio" name="transfer_alert_active"  value="1"   <?php echo $config['transfer_alert_active']?'checked':''; ?> /><?php echo lang("enable"); ?> 
+              <input type="radio" name="transfer_alert_active"  value="0"   <?php echo !$config['transfer_alert_active']?'checked':''; ?> /><?php echo lang("disable"); ?> 
               &nbsp;&nbsp;&nbsp;<font class="error">&nbsp;<?php echo $errors['alert_alert_active']; ?></font>
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="transfer_alert_assigned" <?php echo $config['transfer_alert_assigned']?'checked':''; ?>> Assigned Staff/Team
+              <input type="checkbox" name="transfer_alert_assigned" <?php echo $config['transfer_alert_assigned']?'checked':''; ?>> <?php echo lang("assigned_staff"); ?> /<?php echo lang("team"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="transfer_alert_dept_manager" <?php echo $config['transfer_alert_dept_manager']?'checked':''; ?>> Department Manager
+              <input type="checkbox" name="transfer_alert_dept_manager" <?php echo $config['transfer_alert_dept_manager']?'checked':''; ?>> <?php echo lang("depart_manager"); ?> 
             </td>
         </tr>
         <tr>
             <td>
               <input type="checkbox" name="transfer_alert_dept_members" <?php echo $config['transfer_alert_dept_members']?'checked':''; ?>>
-                Department Members <em>(spammy)</em>
+                <?php echo lang("depart_members"); ?>  <em>(<?php echo lang("spammy"); ?> )</em>
             </td>
         </tr>
-        <tr><th><em><b>Overdue Ticket Alert</b>: Alert sent out when a ticket becomes overdue - admin email gets an alert by default.</em></th></tr>
+        <tr><th><em><b><?php echo lang("overdue_ticket"); ?> </b>: <?php echo lang("ticket_bec_overdue"); ?>.</em></th></tr>
         <tr>
-            <td><em><b>Status:</b></em> &nbsp;
-              <input type="radio" name="overdue_alert_active"  value="1"   <?php echo $config['overdue_alert_active']?'checked':''; ?> />Enable
-              <input type="radio" name="overdue_alert_active"  value="0"   <?php echo !$config['overdue_alert_active']?'checked':''; ?> />Disable
+            <td><em><b><?php echo lang("status"); ?> :</b></em> &nbsp;
+              <input type="radio" name="overdue_alert_active"  value="1"   <?php echo $config['overdue_alert_active']?'checked':''; ?> /><?php echo lang("enable"); ?> 
+              <input type="radio" name="overdue_alert_active"  value="0"   <?php echo !$config['overdue_alert_active']?'checked':''; ?> /><?php echo lang("disable"); ?> 
               &nbsp;&nbsp;&nbsp;<font class="error">&nbsp;<?php echo $errors['overdue_alert_active']; ?></font>
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="overdue_alert_assigned" <?php echo $config['overdue_alert_assigned']?'checked':''; ?>> Assigned Staff/Team
+              <input type="checkbox" name="overdue_alert_assigned" <?php echo $config['overdue_alert_assigned']?'checked':''; ?>> <?php echo lang("assigned_staff"); ?> /<?php echo lang("team"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="overdue_alert_dept_manager" <?php echo $config['overdue_alert_dept_manager']?'checked':''; ?>> Department Manager
+              <input type="checkbox" name="overdue_alert_dept_manager" <?php echo $config['overdue_alert_dept_manager']?'checked':''; ?>> <?php echo lang("depart_manager"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="overdue_alert_dept_members" <?php echo $config['overdue_alert_dept_members']?'checked':''; ?>> Department Members <em>(spammy)</em>
+              <input type="checkbox" name="overdue_alert_dept_members" <?php echo $config['overdue_alert_dept_members']?'checked':''; ?>> <?php echo lang("depart_members"); ?>  <em>(<?php echo lang("spammy"); ?> )</em>
             </td>
         </tr>
-        <tr><th><em><b>System Alerts</b>: Enabled by default. Errors are sent to system admin email (<?php echo $cfg->getAdminEmail(); ?>)</em></th></tr>
+        <tr><th><em><b><?php echo lang("system_alerts"); ?> </b>: <?php echo lang("error_by_default"); ?>  (<?php echo $cfg->getAdminEmail(); ?>)</em></th></tr>
         <tr>
             <td>
-              <input type="checkbox" name="send_sys_errors" checked="checked" disabled="disabled">System Errors
+              <input type="checkbox" name="send_sys_errors" checked="checked" disabled="disabled"><?php echo lang("system_errors"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="send_sql_errors" <?php echo $config['send_sql_errors']?'checked':''; ?>>SQL errors
+              <input type="checkbox" name="send_sql_errors" <?php echo $config['send_sql_errors']?'checked':''; ?>><?php echo lang("sql_errors"); ?> 
             </td>
         </tr>
         <tr>
             <td>
-              <input type="checkbox" name="send_login_errors" <?php echo $config['send_login_errors']?'checked':''; ?>>Excessive Login attempts
+              <input type="checkbox" name="send_login_errors" <?php echo $config['send_login_errors']?'checked':''; ?>><?php echo lang("excess_login_att"); ?> 
             </td>
         </tr>
     </tbody>
 </table>
 <p style="padding-left:350px;">
-    <input class="button" type="submit" name="submit" value="Save Changes">
-    <input class="button" type="reset" name="reset" value="Reset Changes">
+    <input class="button" type="submit" name="submit" value="<?php echo lang("save_changes"); ?> ">
+    <input class="button" type="reset" name="reset" value="<?php echo lang("reset_changes"); ?> ">
 </p>
 </form>
diff --git a/include/staff/settings-autoresp.inc.php b/include/staff/settings-autoresp.inc.php
index 0ad893b3..906b445a 100644
--- a/include/staff/settings-autoresp.inc.php
+++ b/include/staff/settings-autoresp.inc.php
@@ -1,4 +1,4 @@
-<h2>Autoresponder Settings</h2>
+<h2><?php echo lang("Auto_res_Settings"); ?></h2>
 <form action="settings.php?t=autoresp" method="post" id="save">
 <?php csrf_token(); ?>
 <input type="hidden" name="t" value="autoresp" >
@@ -6,53 +6,53 @@
     <thead>
         <tr>
             <th colspan="2">
-                <h4>Autoresponder Setting</h4>
-                <em>Global setting - can be disabled at department or email level.</em>
+                <h4><?php echo lang("Auto_res_Settings"); ?> </h4>
+                <em><?php echo lang("global_settings"); ?>.</em>
             </th>
         </tr>
     </thead>
     <tbody>
 
         <tr>
-            <td width="160">New Ticket:</td>
+            <td width="160"><?php echo lang("new_ticket"); ?> :</td>
             <td>
-                <input type="radio" name="ticket_autoresponder"  value="1"   <?php echo $config['ticket_autoresponder']?'checked="checked"':''; ?> /><b>Enable</b>
-                <input type="radio" name="ticket_autoresponder"  value="0"   <?php echo !$config['ticket_autoresponder']?'checked="checked"':''; ?> />Disable
+                <input type="radio" name="ticket_autoresponder"  value="1"   <?php echo $config['ticket_autoresponder']?'checked="checked"':''; ?> /><b><?php echo lang('enable') ?></b>
+                <input type="radio" name="ticket_autoresponder"  value="0"   <?php echo !$config['ticket_autoresponder']?'checked="checked"':''; ?> /><?php echo lang('disable') ?>
                 &nbsp;&nbsp;&nbsp;
-                <em>(Autoresponse includes the ticket ID required to check status of the ticket)</em>
+                <em>(<?php echo lang("check_status_ticket"); ?>)</em>
             </td>
         </tr>
         <tr>
-            <td width="160">New Ticket by staff:</td>
+            <td width="160"><?php echo lang("new_ticket_staff"); ?>:</td>
             <td>
-                <input type="radio" name="ticket_notice_active"  value="1"   <?php echo $config['ticket_notice_active']?'checked="checked"':''; ?> /><b>Enable</b>
-                <input type="radio" name="ticket_notice_active"  value="0"   <?php echo !$config['ticket_notice_active']?'checked="checked"':''; ?> />Disable
+                <input type="radio" name="ticket_notice_active"  value="1"   <?php echo $config['ticket_notice_active']?'checked="checked"':''; ?> /><b><?php echo lang('enable') ?></b>
+                <input type="radio" name="ticket_notice_active"  value="0"   <?php echo !$config['ticket_notice_active']?'checked="checked"':''; ?> /><?php echo lang('disable') ?>
                  &nbsp;&nbsp;&nbsp;
-                 <em>(Notice sent when staff creates a ticket on behalf of the user (Staff can override))</em>
+                 <em>(<?php echo lang("ticket_behalf_user"); ?> (<?php echo lang("staff_can_owrite"); ?> ))</em>
             </td>
         </tr>
         <tr>
-            <td width="160">New Message:</td>
+            <td width="160"><?php echo lang("new_message"); ?>:</td>
             <td>
-                <input type="radio" name="message_autoresponder"  value="1"   <?php echo $config['message_autoresponder']?'checked="checked"':''; ?> /><b>Enable</b>
-                <input type="radio" name="message_autoresponder"  value="0"   <?php echo !$config['message_autoresponder']?'checked="checked"':''; ?> />Disable
+                <input type="radio" name="message_autoresponder"  value="1"   <?php echo $config['message_autoresponder']?'checked="checked"':''; ?> /><b><?php echo lang('enable') ?></b>
+                <input type="radio" name="message_autoresponder"  value="0"   <?php echo !$config['message_autoresponder']?'checked="checked"':''; ?> /><?php echo lang('disable') ?>
                 &nbsp;&nbsp;&nbsp;
-                <em>(Confirmation notice sent when a new message is appended to an existing ticket)</em>
+                <em>(<?php echo lang("append_ticket"); ?>)</em>
             </td>
         </tr>
         <tr>
-            <td width="160">Overlimit notice:</td>
+            <td width="160"><?php echo lang("overlimit_notice"); ?>:</td>
             <td>
-                <input type="radio" name="overlimit_notice_active"  value="1"   <?php echo $config['overlimit_notice_active']?'checked="checked"':''; ?> /><b>Enable</b>
-                <input type="radio" name="overlimit_notice_active"  value="0"   <?php echo !$config['overlimit_notice_active']?'checked="checked"':''; ?> />Disable
+                <input type="radio" name="overlimit_notice_active"  value="1"   <?php echo $config['overlimit_notice_active']?'checked="checked"':''; ?> /><b><?php echo lang('enable') ?></b>
+                <input type="radio" name="overlimit_notice_active"  value="0"   <?php echo !$config['overlimit_notice_active']?'checked="checked"':''; ?> /><?php echo lang('disable') ?>
                 &nbsp;&nbsp;&nbsp;
-                <em>(Ticket denied notice sent to user on limit violation. Admin gets alerts on ALL denials by default)</em>
+                <em>(<?php echo lang("ticket_denied"); ?>)</em>
             </td>
         </tr>
     </tbody>
 </table>
 <p style="padding-left:200px;">
-    <input class="button" type="submit" name="submit" value="Save Changes">
-    <input class="button" type="reset" name="reset" value="Reset Changes">
+    <input class="button" type="submit" name="submit" value="<?php echo lang("save_changes"); ?> ">
+    <input class="button" type="reset" name="reset" value="<?php echo lang("reset_changes"); ?> ">
 </p>
 </form>
diff --git a/include/staff/settings-emails.inc.php b/include/staff/settings-emails.inc.php
index e433cd7a..ca840da6 100644
--- a/include/staff/settings-emails.inc.php
+++ b/include/staff/settings-emails.inc.php
@@ -1,7 +1,7 @@
 <?php
 if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config) die('Access Denied');
 ?>
-<h2>Email Settings and Options</h2>
+<h2><?php echo lang("email_settings"); ?> <?php echo lang("and_options"); ?> </h2>
 <form action="settings.php?t=emails" method="post" id="save">
 <?php csrf_token(); ?>
 <input type="hidden" name="t" value="emails" >
@@ -9,17 +9,17 @@
     <thead>
         <tr>
             <th colspan="2">
-                <h4>Email Settings</h4>
-                <em>Note that some of the global settings can be overridden at department/email level.</em>
+                <h4><?php echo lang("email_settings"); ?> </h4>
+                <em><?php echo lang("ovw_email_dep_lev"); ?>.</em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
-            <td width="180" class="required">Default System Email:</td>
+            <td width="180" class="required"><?php echo lang("system_email"); ?> :</td>
             <td>
                 <select name="default_email_id">
-                    <option value=0 disabled>Select One</option>
+                    <option value=0 disabled><?php echo lang("select_one"); ?></option>
                     <?php
                     $sql='SELECT email_id,email,name FROM '.EMAIL_TABLE;
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -35,10 +35,10 @@
             </td>
         </tr>
         <tr>
-            <td width="180" class="required">Default Alert Email:</td>
+            <td width="180" class="required"><?php echo lang("alert_email"); ?>:</td>
             <td>
                 <select name="alert_email_id">
-                    <option value="0" selected="selected">Use Default System Email (above)</option>
+                    <option value="0" selected="selected"><?php echo lang("def_sys_email"); ?></option>
                     <?php
                     $sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' WHERE email_id != '.db_input($config['default_email_id']);
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -54,41 +54,41 @@
             </td>
         </tr>
         <tr>
-            <td width="180" class="required">Admin's Email Address:</td>
+            <td width="180" class="required"><?php echo lang("admin_email_adress"); ?>:</td>
             <td>
                 <input type="text" size=40 name="admin_email" value="<?php echo $config['admin_email']; ?>">
                     &nbsp;<font class="error">*&nbsp;<?php echo $errors['admin_email']; ?></font>
-                &nbsp;&nbsp;<em>(System administrator's email)</em>
+                &nbsp;&nbsp;<em>(<?php echo lang("sys_adm_email"); ?>)</em> 
             </td>
         </tr>
-        <tr><th colspan=2><em><strong>Incoming Emails</strong>: For mail fetcher (polling) to work you must set an external cron job or enable auto-cron polling</em></th>
+        <tr><th colspan=2><em><strong><?php echo lang("incoming_emails"); ?></strong>: <?php echo lang("mail_fetcher"); ?> </em></th>
         <tr>
-            <td width="180">Email Polling:</td>
-            <td><input type="checkbox" name="enable_mail_polling" value=1 <?php echo $config['enable_mail_polling']? 'checked="checked"': ''; ?>  > Enable POP/IMAP polling
+            <td width="180"><?php echo lang("email_polling"); ?>:</td>
+            <td><input type="checkbox" name="enable_mail_polling" value=1 <?php echo $config['enable_mail_polling']? 'checked="checked"': ''; ?>  ><?php echo lang('pop_imap_polling'); ?>
                  &nbsp;&nbsp;
                  <input type="checkbox" name="enable_auto_cron" <?php echo $config['enable_auto_cron']?'checked="checked"':''; ?>>
-                 Poll on auto-cron <em>(Poll based on staff activity - NOT recommended)</em>
+                 <?php echo lang("auto_cron"); ?> <em>(<?php echo lang("poll_staff_activ"); ?>)</em>
             </td>
         </tr>
         <tr>
-            <td width="180">Strip Quoted Reply:</td>
+            <td width="180"><?php echo lang("strip_reply"); ?>:</td>
             <td>
                 <input type="checkbox" name="strip_quoted_reply" <?php echo $config['strip_quoted_reply'] ? 'checked="checked"':''; ?>>
-                <em>(depends on the reply separator tag set below)</em>
+                <em>(<?php echo lang("separator_tag"); ?>)</em>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['strip_quoted_reply']; ?></font>
             </td>
         </tr>
         <tr>
-            <td width="180">Reply Separator Tag:</td>
-            <td><input type="text" name="reply_separator" value="<?php echo $config['reply_separator']; ?>">
+            <td width="180"><?php echo lang("reply_sep_tag"); ?>:</td>
+            <td><input type="text" name="reply_separator" value="<?php echo lang($config['reply_separator']); ?>">
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['reply_separator']; ?></font>
             </td>
         </tr>
-        <tr><th colspan=2><em><strong>Outgoing Emails</strong>: Default email only applies to outgoing emails without SMTP setting.</em></th></tr>
-        <tr><td width="180">Default Outgoing Email:</td>
+        <tr><th colspan=2><em><strong><?php echo lang("outgoing_emails"); ?></strong>: <?php echo lang("email_applies"); ?>.</em></th></tr>
+        <tr><td width="180"><?php echo lang("def_outgoing_emails"); ?>:</td>
             <td>
                 <select name="default_smtp_id">
-                    <option value=0 selected="selected">None: Use PHP mail function</option>
+                    <option value=0 selected="selected"><?php echo lang("use_php_mail_f"); ?></option>
                     <?php
                     $sql='SELECT email_id,email,name,smtp_host FROM '.EMAIL_TABLE.' WHERE smtp_active=1';
 
@@ -106,7 +106,7 @@
     </tbody>
 </table>
 <p style="padding-left:250px;">
-    <input class="button" type="submit" name="submit" value="Save Changes">
-    <input class="button" type="reset" name="reset" value="Reset Changes">
+    <input class="button" type="submit" name="submit" value="<?php echo lang("save_changes"); ?>">
+    <input class="button" type="reset" name="reset" value="<?php echo lang("reset_changes"); ?>">
 </p>
 </form>
diff --git a/include/staff/settings-kb.inc.php b/include/staff/settings-kb.inc.php
index 726c822f..708d4565 100644
--- a/include/staff/settings-kb.inc.php
+++ b/include/staff/settings-kb.inc.php
@@ -1,7 +1,7 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config) die(lang('access_denied'));
 ?>
-<h2>Knowledge Base Settings and Options</h2>
+<h2><?php echo lang("knowledge_set_opt"); ?> </h2>
 <form action="settings.php?t=kb" method="post" id="save">
 <?php csrf_token(); ?>
 <input type="hidden" name="t" value="kb" >
@@ -9,32 +9,32 @@
     <thead>
         <tr>
             <th colspan="2">
-                <h4>Knowledge Base Settings</h4>
-                <em>Disabling knowledge base disables clients' interface.</em>
+                <h4><?php echo lang("knowledge_settings"); ?> </h4>
+                <em><?php echo lang("disabling_knowledge"); ?> .</em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
-            <td width="180">Knowledge base status:</td>
+            <td width="180"><?php echo lang("knowledge_status"); ?> :</td>
             <td>
               <input type="checkbox" name="enable_kb" value="1" <?php echo $config['enable_kb']?'checked="checked"':''; ?>>
-              Enable Knowledge base&nbsp;<em>(Client interface)</em>
+              <?php echo lang("enable"); ?>  <?php echo lang("knowledge_base"); ?> &nbsp;<em>(<?php echo lang('client_interface'); ?>)</em>
               &nbsp;<font class="error">&nbsp;<?php echo $errors['enable_kb']; ?></font>
             </td>
         </tr>
         <tr>
-            <td width="180">Canned Responses:</td>
+            <td width="180"><?php echo lang("canned_responses"); ?> :</td>
             <td>
                 <input type="checkbox" name="enable_premade" value="1" <?php echo $config['enable_premade']?'checked="checked"':''; ?> >
-                Enable canned responses&nbsp;<em>(Available on ticket reply)</em>
+                <?php echo lang("enable"); ?>  <?php echo lang("canned_responses"); ?>&nbsp;<em>(<?php echo lang("ticket_reply"); ?>)</em>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['enable_premade']; ?></font>
             </td>
         </tr>
     </tbody>
 </table>
 <p style="padding-left:210px;">
-    <input class="button" type="submit" name="submit" value="Save Changes">
-    <input class="button" type="reset" name="reset" value="Reset Changes">
+    <input class="button" type="submit" name="submit" value="<?php echo lang("save_changes"); ?>">
+    <input class="button" type="reset" name="reset" value="<?php echo lang("reset_changes"); ?>">
 </p>
 </form>
diff --git a/include/staff/settings-system.inc.php b/include/staff/settings-system.inc.php
index 8dd170e4..54dffd7f 100644
--- a/include/staff/settings-system.inc.php
+++ b/include/staff/settings-system.inc.php
@@ -3,7 +3,7 @@
 
 $gmtime = Misc::gmtime();
 ?>
-<h2>System Settings and Preferences - <span>osTicket (<?php echo $cfg->getVersion(); ?>)</span></h2>
+<h2><?php echo lang("system_settings"); ?> <?php echo lang("and_preferences"); ?> - <span>osTicket (v<?php echo $cfg->getVersion(); ?>)</span></h2>
 <form action="settings.php?t=system" method="post" id="save">
 <?php csrf_token(); ?>
 <input type="hidden" name="t" value="system" >
@@ -11,37 +11,37 @@
     <thead>
         <tr>
             <th colspan="2">
-                <h4>System Settings &amp; Preferences</h4>
-                <em><b>General Settings</b>: Offline mode will disable client interface and only allow admins to login to Staff Control Panel</em>
+                <h4><?php echo lang("system_settings"); ?> <?php echo lang("and_preferences"); ?></h4>
+                <em><b><?php echo lang("general_settings"); ?></b>: <?php echo lang("Offline_mode"); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
 
         <tr>
-            <td width="220" class="required">Helpdesk Status:</td>
+            <td width="220" class="required"><?php echo lang("helpdesk_status"); ?>:</td>
             <td>
-                <input type="radio" name="isonline"  value="1"   <?php echo $config['isonline']?'checked="checked"':''; ?> /><b>Online</b> (Active)
-                <input type="radio" name="isonline"  value="0"   <?php echo !$config['isonline']?'checked="checked"':''; ?> /><b>Offline</b> (Disabled)
+                <input type="radio" name="isonline"  value="1"   <?php echo $config['isonline']?'checked="checked"':''; ?> /><b><?php echo lang('online'); ?></b> (<?php echo lang('Active'); ?>)
+                <input type="radio" name="isonline"  value="0"   <?php echo !$config['isonline']?'checked="checked"':''; ?> /><b><?php echo lang('Offline'); ?></b> (<?php echo lang('Disabled'); ?>)
                 &nbsp;<font class="error">&nbsp;<?php echo $config['isoffline']?'osTicket offline':''; ?></font>
             </td>
         </tr>
         <tr>
-            <td width="220" class="required">Helpdesk URL:</td>
+            <td width="220" class="required"><?php echo lang("helped_url"); ?>:</td>
             <td>
                 <input type="text" size="40" name="helpdesk_url" value="<?php echo $config['helpdesk_url']; ?>">
                 &nbsp;<font class="error">*&nbsp;<?php echo $errors['helpdesk_url']; ?></font></td>
         </tr>
         <tr>
-            <td width="220" class="required">Helpdesk Name/Title:</td>
+            <td width="220" class="required"><?php echo lang("helpdesk_title"); ?>:</td>
             <td><input type="text" size="40" name="helpdesk_title" value="<?php echo $config['helpdesk_title']; ?>">
                 &nbsp;<font class="error">*&nbsp;<?php echo $errors['helpdesk_title']; ?></font></td>
         </tr>
         <tr>
-            <td width="220" class="required">Default Department:</td>
+            <td width="220" class="required"><?php echo lang("default_department"); ?>:</td>
             <td>
                 <select name="default_dept_id">
-                    <option value="">&mdash; Select Default Department &mdash;</option>
+                    <option value="">&mdash; <?php echo lang("default_department"); ?>&mdash;</option>
                     <?php
                     $sql='SELECT dept_id,dept_name FROM '.DEPT_TABLE.' WHERE ispublic=1';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -55,10 +55,10 @@
             </td>
         </tr>
         <tr>
-            <td width="220" class="required">Default Email Templates:</td>
+            <td width="220" class="required"><?php echo lang("email_template"); ?>:</td>
             <td>
                 <select name="default_template_id">
-                    <option value="">&mdash; Select Default Template &mdash;</option>
+                    <option value="">&mdash; <?php echo lang("default_template"); ?> &mdash;</option>
                     <?php
                     $sql='SELECT tpl_id,name FROM '.EMAIL_TEMPLATE_GRP_TABLE.' WHERE isactive=1 ORDER BY name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -72,7 +72,18 @@
             </td>
         </tr>
 
-        <tr><td>Default Page Size:</td>
+        <tr><td><?php echo lang("default_language"); ?></td>
+            <td>
+                <select name="default_language">
+                    <?php $default_language=getDefaultLanguage(); ?>
+                    <?php foreach (getAssignedLanguages() as $key => $value): ?>
+                        <option <?php echo $key.'.php' ==$default_language ?'selected="selected"':''; ?> value="<?php echo $key; ?>"><?php echo $value; ?></option>
+                    <?php endforeach; ?>
+                </select>
+            </td>
+        </tr>
+
+        <tr><td><?php echo lang("Default Page Size"); ?>:</td>
             <td>
                 <select name="max_page_size">
                     <?php
@@ -86,27 +97,27 @@
             </td>
         </tr>
         <tr>
-            <td>Default Log Level:</td>
+            <td><?php echo lang("default_log_level"); ?>:</td>
             <td>
                 <select name="log_level">
-                    <option value=0 <?php echo $config['log_level'] == 0 ? 'selected="selected"':''; ?>>None (Disable Logger)</option>
-                    <option value=3 <?php echo $config['log_level'] == 3 ? 'selected="selected"':''; ?>> DEBUG</option>
-                    <option value=2 <?php echo $config['log_level'] == 2 ? 'selected="selected"':''; ?>> WARN</option>
-                    <option value=1 <?php echo $config['log_level'] == 1 ? 'selected="selected"':''; ?>> ERROR</option>
+                    <option value=0 <?php echo $config['log_level'] == 0 ? 'selected="selected"':''; ?>> <?php echo lang('disable_logger'); ?></option>
+                    <option value=3 <?php echo $config['log_level'] == 3 ? 'selected="selected"':''; ?>> <?php echo lang('debug'); ?></option>
+                    <option value=2 <?php echo $config['log_level'] == 2 ? 'selected="selected"':''; ?>> <?php echo lang('warn'); ?></option>
+                    <option value=1 <?php echo $config['log_level'] == 1 ? 'selected="selected"':''; ?>> <?php echo lang('error'); ?></option>
                 </select>
                 <font class="error">&nbsp;<?php echo $errors['log_level']; ?></font>
             </td>
         </tr>
         <tr>
-            <td>Purge Logs:</td>
+            <td><?php echo lang("purge_logs"); ?>:</td>
             <td>
                 <select name="log_graceperiod">
-                    <option value=0 selected>Never Purge Logs</option>
+                    <option value=0 selected><?php echo lang('never_purge_logs'); ?></option>
                     <?php
                     for ($i = 1; $i <=12; $i++) {
                         ?>
                         <option <?php echo $config['log_graceperiod']==$i?'selected="selected"':''; ?> value="<?php echo $i; ?>">
-                            After&nbsp;<?php echo $i; ?>&nbsp;<?php echo ($i>1)?'Months':'Month'; ?></option>
+                           <?php echo lang("after"); ?>&nbsp;<?php echo $i; ?>&nbsp;<?php echo ($i>1)?lang('months'):lang('month'); ?></option>
                         <?php
                     } ?>
                 </select>
@@ -114,40 +125,38 @@
         </tr>
         <tr>
             <th colspan="2">
-                <em><b>Authentication Settings</b></em>
+                <em><b><?php echo lang("Authentication Settings"); ?></b></em>
             </th>
         </tr>
-        <tr><td>Password Change Policy:</th>
+        <tr><td><?php echo lang("Password Change Policy"); ?>:</th>
             <td>
                 <select name="passwd_reset_period">
-                   <option value="0"> &mdash; None &mdash;</option>
+                   <option value="0"> &mdash; <?php echo lang("none"); ?> &mdash;</option>
                   <?php
                     for ($i = 1; $i <= 12; $i++) {
                         echo sprintf('<option value="%d" %s>%s%s</option>',
-                                $i,(($config['passwd_reset_period']==$i)?'selected="selected"':''), $i>1?"Every $i ":'', $i>1?' Months':'Monthly');
+                                $i,(($config['passwd_reset_period']==$i)?'selected="selected"':''), $i>1? lang("Every")." $i ":'', $i>1?' '.lang('Months'): lang('Monthly'));
                     }
                     ?>
                 </select>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['passwd_reset_period']; ?></font>
             </td>
         </tr>
-        <tr><td>Allow Password Resets:</th>
+        <tr><td><?php echo lang("Allow Password Resets"); ?>:</th>
             <td>
               <input type="checkbox" name="allow_pw_reset" <?php echo $config['allow_pw_reset']?'checked="checked"':''; ?>>
-              <em>Enables the <u>Forgot my password</u> link on the staff
-              control panel</em>
+              <em><?php echo lang('Enables the') ?> <u><?php echo lang('Forgot my password') ?></u> <?php echo lang('link on the staff control panel') ?></em>
             </td>
         </tr>
-        <tr><td>Password Reset Window:</th>
+        <tr><td><?php echo lang('Password Reset Window:') ?></th>
             <td>
               <input type="text" name="pw_reset_window" size="6" value="<?php
                     echo $config['pw_reset_window']; ?>">
-                Maximum time <em>in minutes</em> a password reset token can
-                be valid.
+                <?php echo lang('Maximum time')?> <em><?php echo lang('in minutes') ?></em> <?php echo lang('a password reset token can be valid.') ?>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['pw_reset_window']; ?></font>
             </td>
         </tr>
-        <tr><td>Staff Excessive Logins:</td>
+        <tr><td><?php echo lang('Staff Excessive Logins') ?>:</td>
             <td>
                 <select name="staff_max_logins">
                   <?php
@@ -155,23 +164,23 @@
                         echo sprintf('<option value="%d" %s>%d</option>', $i,(($config['staff_max_logins']==$i)?'selected="selected"':''), $i);
                     }
                     ?>
-                </select> failed login attempt(s) allowed before a
+                </select> <?php echo lang("fail_login_attempt"); ?>
                 <select name="staff_login_timeout">
                   <?php
                     for ($i = 1; $i <= 10; $i++) {
                         echo sprintf('<option value="%d" %s>%d</option>', $i,(($config['staff_login_timeout']==$i)?'selected="selected"':''), $i);
                     }
                     ?>
-                </select> minute lock-out is enforced.
+                </select> <?php echo lang("minute_lock_out"); ?>.
             </td>
         </tr>
-        <tr><td>Staff Session Timeout:</td>
+        <tr><td><?php echo lang("staff_sesion_tout"); ?>:</td>
             <td>
               <input type="text" name="staff_session_timeout" size=6 value="<?php echo $config['staff_session_timeout']; ?>">
-                Maximum idle time in minutes before a staff member must log in again (enter 0 to disable).
+                <?php echo lang('Maximum idle time in minutes before a staff member must log in again (enter 0 to disable).') ?>
             </td>
         </tr>
-        <tr><td>Client Excessive Logins:</td>
+        <tr><td><?php echo lang("cli_exces_logins"); ?>:</td>
             <td>
                 <select name="client_max_logins">
                   <?php
@@ -180,62 +189,62 @@
                     }
 
                     ?>
-                </select> failed login attempt(s) allowed before a
+                </select> <?php echo lang("fail_login_attempt"); ?>
                 <select name="client_login_timeout">
                   <?php
                     for ($i = 1; $i <= 10; $i++) {
                         echo sprintf('<option value="%d" %s>%d</option>', $i,(($config['client_login_timeout']==$i)?'selected="selected"':''), $i);
                     }
                     ?>
-                </select> minute lock-out is enforced.
+                </select> <?php echo lang("minute_lock_out"); ?>. 
             </td>
         </tr>
 
-        <tr><td>Client Session Timeout:</td>
+        <tr><td><?php echo lang("cli_sesion_timeout"); ?>:</td>
             <td>
               <input type="text" name="client_session_timeout" size=6 value="<?php echo $config['client_session_timeout']; ?>">
-                &nbsp;Maximum idle time in minutes before a client must log in again (enter 0 to disable).
+                &nbsp;<?php echo lang("max_idle_time_cli"); ?>.
             </td>
         </tr>
-        <tr><td>Bind Staff Session to IP:</td>
+        <tr><td><?php echo lang('Bind Staff Session to IP') ?>:</td>
             <td>
               <input type="checkbox" name="staff_ip_binding" <?php echo $config['staff_ip_binding']?'checked="checked"':''; ?>>
-              <em>(binds staff session to originating IP address upon login)</em>
+              <em>(<?php echo lang('binds staff session to originating IP address upon login') ?>)</em>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><b>Date and Time Options</b>: Please refer to <a href="http://php.net/date" target="_blank">PHP Manual</a> for supported parameters.</em>
+                <em><b><?php echo lang("date_and_options"); ?></b>: <?php echo lang("refer_to"); ?> <a href="http://php.net/date" target="_blank"><?php echo lang("php_manual"); ?></a> <?php echo lang("support_paramet"); ?>.</em>
             </th>
         </tr>
-        <tr><td width="220" class="required">Time Format:</td>
+        <tr><td width="220" class="required"><?php echo lang("time_format"); ?>:</td>
             <td>
                 <input type="text" name="time_format" value="<?php echo $config['time_format']; ?>">
                     &nbsp;<font class="error">*&nbsp;<?php echo $errors['time_format']; ?></font>
                     <em><?php echo Format::date($config['time_format'], $gmtime, $config['tz_offset'], $config['enable_daylight_saving']); ?></em></td>
         </tr>
-        <tr><td width="220" class="required">Date Format:</td>
+        <tr><td width="220" class="required"><?php echo lang("date_format"); ?>:</td>
             <td><input type="text" name="date_format" value="<?php echo $config['date_format']; ?>">
                         &nbsp;<font class="error">*&nbsp;<?php echo $errors['date_format']; ?></font>
                         <em><?php echo Format::date($config['date_format'], $gmtime, $config['tz_offset'], $config['enable_daylight_saving']); ?></em>
             </td>
         </tr>
-        <tr><td width="220" class="required">Date &amp; Time Format:</td>
+        <tr><td width="220" class="required"><?php echo lang("time_format"); ?>:</td>
             <td><input type="text" name="datetime_format" value="<?php echo $config['datetime_format']; ?>">
                         &nbsp;<font class="error">*&nbsp;<?php echo $errors['datetime_format']; ?></font>
                         <em><?php echo Format::date($config['datetime_format'], $gmtime, $config['tz_offset'], $config['enable_daylight_saving']); ?></em>
             </td>
         </tr>
-        <tr><td width="220" class="required">Day, Date &amp; Time Format:</td>
+        <tr><td width="220" class="required"><?php echo lang("day"); ?>, <?php echo lang("time_format"); ?>:</td>
             <td><input type="text" name="daydatetime_format" value="<?php echo $config['daydatetime_format']; ?>">
                         &nbsp;<font class="error">*&nbsp;<?php echo $errors['daydatetime_format']; ?></font>
                         <em><?php echo Format::date($config['daydatetime_format'], $gmtime, $config['tz_offset'], $config['enable_daylight_saving']); ?></em>
             </td>
         </tr>
-        <tr><td width="220" class="required">Default Time Zone:</td>
+        <tr><td width="220" class="required"><?php echo lang("default_time_zone"); ?>:</td>
             <td>
                 <select name="default_timezone_id">
-                    <option value="">&mdash; Select Default Time Zone &mdash;</option>
+                    <option value="">&mdash; <?php echo lang("select"); ?> <?php echo lang("default_time_zone"); ?> &mdash;</option>
                     <?php
                     $sql='SELECT id, offset,timezone FROM '.TIMEZONE_TABLE.' ORDER BY id';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -250,15 +259,15 @@
             </td>
         </tr>
         <tr>
-            <td width="220">Daylight Saving:</td>
+            <td width="220"><?php echo lang("daylight_saving"); ?>:</td>
             <td>
-                <input type="checkbox" name="enable_daylight_saving" <?php echo $config['enable_daylight_saving'] ? 'checked="checked"': ''; ?>>Observe daylight savings
+                <input type="checkbox" name="enable_daylight_saving" <?php echo $config['enable_daylight_saving'] ? 'checked="checked"': ''; ?>><?php echo lang('observ_dayl_saving'); ?>
             </td>
         </tr>
     </tbody>
 </table>
 <p style="padding-left:250px;">
-    <input class="button" type="submit" name="submit" value="Save Changes">
-    <input class="button" type="reset" name="reset" value="Reset Changes">
+    <input class="button" type="submit" name="submit" value="<?php echo lang("save_changes"); ?>">
+    <input class="button" type="reset" name="reset" value="<?php echo lang("reset_changes"); ?>">
 </p>
 </form>
diff --git a/include/staff/settings-tickets.inc.php b/include/staff/settings-tickets.inc.php
index 0c29ca73..b0855694 100644
--- a/include/staff/settings-tickets.inc.php
+++ b/include/staff/settings-tickets.inc.php
@@ -1,9 +1,9 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config) die(lang('access_denied'));
 if(!($maxfileuploads=ini_get('max_file_uploads')))
     $maxfileuploads=DEFAULT_MAX_FILE_UPLOADS;
 ?>
-<h2>Ticket Settings and Options</h2>
+<h2><?php echo lang("ticket_settings"); ?> </h2>
 <form action="settings.php?t=tickets" method="post" id="save">
 <?php csrf_token(); ?>
 <input type="hidden" name="t" value="tickets" >
@@ -11,28 +11,28 @@
     <thead>
         <tr>
             <th colspan="2">
-                <h4>Ticket Settings</h4>
-                <em>Global ticket settings and options.</em>
+                <h4><?php echo lang("ticket_set"); ?></h4>
+                <em><?php echo lang("ticket_settings"); ?>.</em>
             </th>
         </tr>
     </thead>
     <tbody>
-        <tr><td width="220" class="required">Ticket IDs:</td>
+        <tr><td width="220" class="required"><?php echo lang("tickets_ids"); ?>:</td>
             <td>
                 <input type="radio" name="random_ticket_ids"  value="0" <?php echo !$config['random_ticket_ids']?'checked="checked"':''; ?> />
-                Sequential
+                <?php echo lang("secuencial"); ?> 
                 <input type="radio" name="random_ticket_ids"  value="1" <?php echo $config['random_ticket_ids']?'checked="checked"':''; ?> />
-                Random  <em>(highly recommended)</em>
+                <?php echo lang("random"); ?>   <em>(<?php echo lang("highly_recom"); ?>)</em>
             </td>
         </tr>
 
         <tr>
             <td width="180" class="required">
-                Default SLA:
+                <?php echo lang("default"); ?>  SLA:
             </td>
             <td>
                 <select name="default_sla_id">
-                    <option value="0">&mdash; None &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang("none"); ?>  &mdash;</option>
                     <?php
                     if($slas=SLA::getSLAs()) {
                         foreach($slas as $id => $name) {
@@ -48,7 +48,7 @@
             </td>
         </tr>
         <tr>
-            <td width="180" class="required">Default Priority:</td>
+            <td width="180" class="required"><?php echo lang("default_priority"); ?>:</td>
             <td>
                 <select name="default_priority_id">
                     <?php
@@ -62,189 +62,190 @@
              </td>
         </tr>
         <tr>
-            <td>Maximum <b>Open</b> Tickets:</td>
+            <td><?php echo lang("maximum_open_tick"); ?> :</td>
             <td>
                 <input type="text" name="max_open_tickets" size=4 value="<?php echo $config['max_open_tickets']; ?>">
-                per email/user. <em>(Helps with spam and email flood control - enter 0 for unlimited)</em>
+                <?php echo lang("per_email"); ?>. <em>(<?php echo lang("flood_control"); ?>)</em>
             </td>
         </tr>
         <tr>
-            <td>Ticket Auto-lock Time:</td>
+            <td><?php echo lang("ticket_time_lock"); ?>:</td>
             <td>
                 <input type="text" name="autolock_minutes" size=4 value="<?php echo $config['autolock_minutes']; ?>">
                 <font class="error"><?php echo $errors['autolock_minutes']; ?></font>
-                <em>(Minutes to lock a ticket on activity - enter 0 to disable locking)</em>
+                <em>(<?php echo lang("minutes_to_lock"); ?>)</em>
             </td>
         </tr>
         <tr>
-                    <td width="180">Web Tickets Priority:</td>
-                    <td>
-                        <input type="checkbox" name="allow_priority_change" value="1" <?php echo $config['allow_priority_change'] ?'checked="checked"':''; ?>>
-                        <em>(Allow user to override/set priority)</em>
-                    </td>
-                </tr>
-                <tr>
-                    <td width="180">Emailed Tickets Priority:</td>
-                    <td>
-                        <input type="checkbox" name="use_email_priority" value="1" <?php echo $config['use_email_priority'] ?'checked="checked"':''; ?> >
-                        <em>(Use email priority when available)</em>
+            <td width="180"><?php echo lang("ticket_priority"); ?>:</td>
+            <td>
+                <input type="checkbox" name="allow_priority_change" value="1" <?php echo $config['allow_priority_change'] ?'checked="checked"':''; ?>>
+                <em>(<?php echo lang("ticket_priority"); ?>)</em>
+            </td>
+        </tr>
+        <tr>
+            <td width="180"><?php echo lang("e_ticket_priority"); ?>:</td>
+            <td>
+                <input type="checkbox" name="use_email_priority" value="1" <?php echo $config['use_email_priority'] ?'checked="checked"':''; ?> >
+                <em>(<?php echo lang("mail_priority"); ?>)</em>
             </td>
         </tr>
+
         <tr>
-            <td width="180">Show Related Tickets:</td>
+            <td width="180"><?php echo lang("related_tickets"); ?>:</td>
             <td>
                 <input type="checkbox" name="show_related_tickets" value="1" <?php echo $config['show_related_tickets'] ?'checked="checked"':''; ?> >
-                <em>(Show all related tickets on user login - otherwise access is restricted to one ticket view per login)</em>
+                <em>(<?php echo lang("tickets_on_user"); ?>)</em>
             </td>
         </tr>
         <tr>
-            <td width="180">Show Notes Inline:</td>
+            <td width="180"><?php echo lang("notes_inline"); ?>:</td>
             <td>
                 <input type="checkbox" name="show_notes_inline" value="1" <?php echo $config['show_notes_inline'] ?'checked="checked"':''; ?> >
-                <em>(Show internal notes  inline)</em>
+                <em>(<?php echo lang("s_intenal_notes"); ?>)</em>
               </td>
         </tr>
-        <tr><td>Clickable URLs:</td>
+        <tr><td><?php echo lang("click_url"); ?>:</td>
             <td>
               <input type="checkbox" name="clickable_urls" <?php echo $config['clickable_urls']?'checked="checked"':''; ?>>
-               <em>(converts URLs in ticket thread to clickable links)</em>
+               <em>(<?php echo lang("convert_url"); ?>)</em>
             </td>
         </tr>
         <tr>
-            <td>Human Verification:</td>
+            <td><?php echo lang("human_verif"); ?>:</td>
             <td>
                 <input type="checkbox" name="enable_captcha" <?php echo $config['enable_captcha']?'checked="checked"':''; ?>>
-                Enable CAPTCHA on new web tickets.<em>(requires GDLib)</em> &nbsp;<font class="error">&nbsp;<?php echo $errors['enable_captcha']; ?></font><br/>
+                <?php echo lang("enable_captcha"); ?>.<em>(<?php echo lang("require_dglib"); ?>)</em> &nbsp;<font class="error">&nbsp;<?php echo $errors['enable_captcha']; ?></font><br/>
             </td>
         </tr>
         <tr>
-            <td>Reopened Tickets:</td>
+            <td><?php echo lang("ropen_ticket"); ?>:</td>
             <td>
                 <input type="checkbox" name="auto_assign_reopened_tickets" <?php echo $config['auto_assign_reopened_tickets']?'checked="checked"':''; ?>>
-                Auto-assign reopened tickets to the last available respondent.
+                <?php echo lang("auto_ropen_ticket"); ?>.
             </td>
         </tr>
         <tr>
-            <td>Assigned Tickets:</td>
+            <td><?php echo lang("assigned_tickets"); ?>:</td>
             <td>
                 <input type="checkbox" name="show_assigned_tickets" <?php echo $config['show_assigned_tickets']?'checked="checked"':''; ?>>
-                Show assigned tickets on open queue.
+                <?php echo lang("assigned_tickets_oq"); ?>.
             </td>
         </tr>
         <tr>
-            <td>Answered Tickets:</td>
+            <td><?php echo lang("answered_tickets"); ?>:</td>
             <td>
                 <input type="checkbox" name="show_answered_tickets" <?php echo $config['show_answered_tickets']?'checked="checked"':''; ?>>
-                Show answered tickets on open queue.
+                <?php echo lang("s_answered_tickets"); ?>.
             </td>
         </tr>
         <tr>
-            <td>Ticket Activity Log:</td>
+            <td><?php echo lang("ticket_activity"); ?>:</td>
             <td>
                 <input type="checkbox" name="log_ticket_activity" <?php echo $config['log_ticket_activity']?'checked="checked"':''; ?>>
-                Log ticket activity as internal notes.
+                <?php echo lang("ticket_act_as_in"); ?>.
             </td>
         </tr>
         <tr>
-            <td>Staff Identity Masking:</td>
+            <td><?php echo lang("staff_identity"); ?>:</td>
             <td>
                 <input type="checkbox" name="hide_staff_name" <?php echo $config['hide_staff_name']?'checked="checked"':''; ?>>
-                Hide staff's name on responses.
+                <?php echo lang("hide_name_respons"); ?>.
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><b>Attachments</b>:  Size and max. uploads setting mainly apply to web tickets.</em>
+                <em><b><?php echo lang("attachments"); ?></b>:  <?php echo lang("upload_apply_ticket"); ?>.</em>
             </th>
         </tr>
         <tr>
-            <td width="180">Allow Attachments:</td>
+            <td width="180"><?php echo lang("allow_attachments"); ?>:</td>
             <td>
-              <input type="checkbox" name="allow_attachments" <?php echo $config['allow_attachments']?'checked="checked"':''; ?>><b>Allow Attachments</b>
-                &nbsp; <em>(Global Setting)</em>
+              <input type="checkbox" name="allow_attachments" <?php echo $config['allow_attachments']?'checked="checked"':''; ?>><b><?php echo lang('allow_attachments'); ?></b>
+                &nbsp; <em>(<?php echo lang("global"); ?>)</em>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['allow_attachments']; ?></font>
             </td>
         </tr>
         <tr>
-            <td width="180">Emailed/API Attachments:</td>
+            <td width="180"><?php echo lang("api_attachment"); ?>:</td>
             <td>
-                <input type="checkbox" name="allow_email_attachments" <?php echo $config['allow_email_attachments']?'checked="checked"':''; ?>> Accept emailed/API attachments.
+                <input type="checkbox" name="allow_email_attachments" <?php echo $config['allow_email_attachments']?'checked="checked"':''; ?>><?php echo lang('Accept emailed/API attachments.'); ?>
                     &nbsp;<font class="error">&nbsp;<?php echo $errors['allow_email_attachments']; ?></font>
             </td>
         </tr>
         <tr>
-            <td width="180">Online/Web Attachments:</td>
+            <td width="180"><?php echo lang("web_attachment"); ?>:</td>
             <td>
                 <input type="checkbox" name="allow_online_attachments" <?php echo $config['allow_online_attachments']?'checked="checked"':''; ?> >
-                    Allow web upload &nbsp;&nbsp;&nbsp;&nbsp;
+                    <?php echo lang("allow_web_upload"); ?> &nbsp;&nbsp;&nbsp;&nbsp;
                 <input type="checkbox" name="allow_online_attachments_onlogin" <?php echo $config['allow_online_attachments_onlogin'] ?'checked="checked"':''; ?> >
-                    Limit to authenticated users only. <em>(User must be logged in to upload files)</em>
+                    <?php echo lang("limit_authenticate"); ?>. <em>(<?php echo lang("u_log_to_upload"); ?>)</em>
                     <font class="error">&nbsp;<?php echo $errors['allow_online_attachments']; ?></font>
             </td>
         </tr>
         <tr>
-            <td>Max. User File Uploads:</td>
+            <td><?php echo lang("max_file_upload"); ?>:</td>
             <td>
                 <select name="max_user_file_uploads">
                     <?php
                     for($i = 1; $i <=$maxfileuploads; $i++) {
                         ?>
                         <option <?php echo $config['max_user_file_uploads']==$i?'selected="selected"':''; ?> value="<?php echo $i; ?>">
-                            <?php echo $i; ?>&nbsp;<?php echo ($i>1)?'files':'file'; ?></option>
+                            <?php echo $i; ?>&nbsp;<?php echo ($i>1)?lang('files'):lang('file'); ?></option>
                         <?php
                     } ?>
                 </select>
-                <em>(Number of files the user is allowed to upload simultaneously)</em>
+                <em>(<?php echo lang("u_upload_simult"); ?>)</em>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['max_user_file_uploads']; ?></font>
             </td>
         </tr>
         <tr>
-            <td>Max. Staff File Uploads:</td>
+            <td><?php echo lang("max_sfile_upload"); ?>:</td>
             <td>
                 <select name="max_staff_file_uploads">
                     <?php
                     for($i = 1; $i <=$maxfileuploads; $i++) {
                         ?>
                         <option <?php echo $config['max_staff_file_uploads']==$i?'selected="selected"':''; ?> value="<?php echo $i; ?>">
-                            <?php echo $i; ?>&nbsp;<?php echo ($i>1)?'files':'file'; ?></option>
+                            <?php echo $i; ?>&nbsp;<?php echo ($i>1)?lang('files'):lang('file'); ?></option>
                         <?php
                     } ?>
                 </select>
-                <em>(Number of files the staff is allowed to upload simultaneously)</em>
+                <em>(<?php echo lang("s_upload_simult"); ?>)</em>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['max_staff_file_uploads']; ?></font>
             </td>
         </tr>
         <tr>
-            <td width="180">Maximum File Size:</td>
+            <td width="180"><?php echo lang("maximum"); ?>  <?php echo lang("file_size"); ?>:</td>
             <td>
-                <input type="text" name="max_file_size" value="<?php echo $config['max_file_size']; ?>"> in bytes.
-                    <em>(System Max. <?php echo Format::file_size(ini_get('upload_max_filesize')); ?>)</em>
+                <input type="text" name="max_file_size" value="<?php echo $config['max_file_size']; ?>"> <?php echo lang('in'); ?> bytes.
+                    <em>(<?php echo lang("system_max"); ?>. <?php echo Format::file_size(ini_get('upload_max_filesize')); ?>)</em>
                     <font class="error">&nbsp;<?php echo $errors['max_file_size']; ?></font>
             </td>
         </tr>
         <tr>
-            <td width="180">Ticket Response Files:</td>
+            <td width="180"><?php echo lang("ticket_response_file"); ?>:</td>
             <td>
-                <input type="checkbox" name="email_attachments" <?php echo $config['email_attachments']?'checked="checked"':''; ?> >Email attachments to the user
+                <input type="checkbox" name="email_attachments" <?php echo $config['email_attachments']?'checked="checked"':''; ?> ><?php echo lang('e_attachment_to_user'); ?>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Accepted File Types</strong>: Limit the type of files users are allowed to submit.
+                <em><strong><?php echo lang("file_types_accept"); ?></strong>: <?php echo lang("limit_file_user_subm"); ?>.
                 <font class="error">&nbsp;<?php echo $errors['allowed_filetypes']; ?></font></em>
             </th>
         </tr>
         <tr>
             <td colspan="2">
-                <em>Enter allowed file extensions separated by a comma. e.g .doc, .pdf. To accept all files enter wildcard <b><i>.*</i></b>&nbsp;i.e dotStar (NOT Recommended).</em><br>
+                <em><?php echo lang("allow_extensions"); ?> <b><i>.*</i></b>&nbsp;<?php echo lang("e_e_not_recommended"); ?>.</em><br>
                 <textarea name="allowed_filetypes" cols="21" rows="4" style="width: 65%;" wrap="hard" ><?php echo $config['allowed_filetypes']; ?></textarea>
             </td>
         </tr>
     </tbody>
 </table>
 <p style="padding-left:250px;">
-    <input class="button" type="submit" name="submit" value="Save Changes">
-    <input class="button" type="reset" name="reset" value="Reset Changes">
+    <input class="button" type="submit" name="submit" value="<?php echo lang("save_changes"); ?>">
+    <input class="button" type="reset" name="reset" value="<?php echo lang("reset_changes"); ?>">
 </p>
 </form>
 
diff --git a/include/staff/slaplan.inc.php b/include/staff/slaplan.inc.php
index 94f1fb1c..bb6b41b0 100644
--- a/include/staff/slaplan.inc.php
+++ b/include/staff/slaplan.inc.php
@@ -1,18 +1,18 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 $info=array();
 $qstr='';
 if($sla && $_REQUEST['a']!='add'){
-    $title='Update SLA Plan';
+    $title=lang('update_sla_plan');
     $action='update';
-    $submit_text='Save Changes';
+    $submit_text=lang('save_changes');
     $info=$sla->getInfo();
     $info['id']=$sla->getId();
     $qstr.='&id='.$sla->getId();
 }else {
-    $title='Add New SLA Plan';
+    $title=lang('sla_plan_added');
     $action='add';
-    $submit_text='Add Plan';
+    $submit_text=lang('add_plan');
     $info['isactive']=isset($info['isactive'])?$info['isactive']:1;
     $info['enable_priority_escalation']=isset($info['enable_priority_escalation'])?$info['enable_priority_escalation']:1;
     $info['disable_overdue_alerts']=isset($info['disable_overdue_alerts'])?$info['disable_overdue_alerts']:1;
@@ -25,20 +25,20 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>Service Level Agreement</h2>
+ <h2><?php echo lang('serv_level_agree'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em>Tickets are marked overdue on grace period violation.</em>
+                <em><?php echo lang('ticket_mark_overdue'); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="180" class="required">
-              Name:
+              <?php echo lang('name'); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="name" value="<?php echo $info['name']; ?>">
@@ -47,56 +47,54 @@
         </tr>
         <tr>
             <td width="180" class="required">
-              Grace Period:
+              <?php echo lang('grace_period'); ?>:
             </td>
             <td>
                 <input type="text" size="10" name="grace_period" value="<?php echo $info['grace_period']; ?>">
-                <em>( in hours )</em>
+                <em>( <?php echo lang('in_hours'); ?> )</em>
                 &nbsp;<span class="error">*&nbsp;<?php echo $errors['grace_period']; ?></span>
             </td>
         </tr>
         <tr>
             <td width="180" class="required">
-                Status:
+                <?php echo lang('status'); ?> :
             </td>
             <td>
-                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
-                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
+                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong><?php echo lang('active') ?></strong>
+                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><?php echo lang('disabled') ?>
                 &nbsp;<span class="error">*&nbsp;</span>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Priority Escalation:
+                <?php echo lang('priority_scalation'); ?>:
             </td>
             <td>
                 <input type="checkbox" name="enable_priority_escalation" value="1" <?php echo $info['enable_priority_escalation']?'checked="checked"':''; ?> >
-                    <strong>Enable</strong> priority escalation on overdue tickets.
+                    <strong><?php echo lang('enable'); ?></strong> <?php echo lang('prio_scal_overdue'); ?>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Transient:
+                <?php echo lang('Transient') ?>:
             </td>
             <td>
                 <input type="checkbox" name="transient" value="1" <?php echo $info['transient']?'checked="checked"':''; ?> >
-                SLA can be overridden on ticket transfer or help topic
-                change
+                <?php echo lang('SLA can be overridden on ticket transfer or help topic change') ?>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Ticket Overdue Alerts:
+                <?php echo lang('ticket_ovedue_alert'); ?>:
             </td>
             <td>
                 <input type="checkbox" name="disable_overdue_alerts" value="1" <?php echo $info['disable_overdue_alerts']?'checked="checked"':''; ?> >
-                    <strong>Disable</strong> overdue alerts notices.
-                    <em>(Override global setting)</em>
+                    <strong><?php echo ucfirst(lang('disable')); ?></strong> <?php echo lang('overdue_alerts'); ?> <em>(<?php echo lang('overwr_global_setting'); ?>)</em>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Admin Notes</strong>: Internal notes.&nbsp;</em>
+                <em><strong><?php echo lang('admin_notes'); ?></strong>: <?php echo lang('internal_notes'); ?>.&nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -108,7 +106,7 @@
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="slas.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="slas.php"'>
 </p>
 </form>
diff --git a/include/staff/slaplans.inc.php b/include/staff/slaplans.inc.php
index 079de410..51f10504 100644
--- a/include/staff/slaplans.inc.php
+++ b/include/staff/slaplans.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die(lang('access_denied'));
 
 $qstr='';
 $sql='SELECT * FROM '.SLA_TABLE.' sla WHERE 1';
@@ -33,17 +33,16 @@
 $query="$sql ORDER BY $order_by LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
 $res=db_query($query);
 if($res && ($num=db_num_rows($res)))
-    $showing=$pageNav->showing().' SLA plans';
+    $showing=$pageNav->showing().' '.lang('sla_plans');
 else
-    $showing='No SLA plans found!';
-
+    $showing=lang('plans_not_found');
 ?>
 
-<div style="width:700px;padding-top:5px; float:left;">
- <h2>Service Level Agreements</h2>
+<div style="width:700;padding-top:5px; float:left;">
+ <h2><?php echo lang('serv_level_agree'); ?></h2>
 </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
- <b><a href="slas.php?a=add" class="Icon newsla">Add New SLA Plan</a></b></div>
+ <b><a href="slas.php?a=add" class="Icon newsla"><?php echo lang('sla_plan_added'); ?></a></b></div>
 <div class="clear"></div>
 <form action="slas.php" method="POST" name="slas">
  <?php csrf_token(); ?>
@@ -54,11 +53,11 @@
     <thead>
         <tr>
             <th width="7">&nbsp;</th>        
-            <th width="320"><a <?php echo $name_sort; ?> href="slas.php?<?php echo $qstr; ?>&sort=name">Name</a></th>
-            <th width="100"><a  <?php echo $status_sort; ?> href="slas.php?<?php echo $qstr; ?>&sort=status">Status</a></th>
-            <th width="130"><a  <?php echo $period_sort; ?> href="slas.php?<?php echo $qstr; ?>&sort=period">Grace Period (hrs)</a></th>
-            <th width="120" nowrap><a  <?php echo $created_sort; ?>href="slas.php?<?php echo $qstr; ?>&sort=created">Date Added</a></th>
-            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="slas.php?<?php echo $qstr; ?>&sort=updated">Last Updated</a></th>
+            <th width="320"><a <?php echo $name_sort; ?> href="slas.php?<?php echo $qstr; ?>&sort=name"><?php echo lang('name'); ?></a></th>
+            <th width="100"><a  <?php echo $status_sort; ?> href="slas.php?<?php echo $qstr; ?>&sort=status"><?php echo lang('status'); ?></a></th>
+            <th width="130"><a  <?php echo $period_sort; ?> href="slas.php?<?php echo $qstr; ?>&sort=period"><?php echo lang('grace_period_hrs'); ?></a></th>
+            <th width="120" nowrap><a  <?php echo $created_sort; ?>href="slas.php?<?php echo $qstr; ?>&sort=created"><?php echo lang('date_added'); ?></a></th>
+            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="slas.php?<?php echo $qstr; ?>&sort=updated"><?php echo lang('last_update'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -77,7 +76,7 @@
                             <?php echo $sel?'checked="checked"':''; ?>>
                 </td>
                 <td>&nbsp;<a href="slas.php?id=<?php echo $row['id']; ?>"><?php echo Format::htmlchars($row['name']); ?></a></td>
-                <td><?php echo $row['isactive']?'Active':'<b>Disabled</b>'; ?></td>
+                <td><?php echo $row['isactive']?lang('active'):'<b>'.lang('disabled').'</b>'; ?></td>
                 <td style="text-align:right;padding-right:35px;"><?php echo $row['grace_period']; ?>&nbsp;</td>
                 <td>&nbsp;<?php echo Format::db_date($row['created']); ?></td>
                 <td>&nbsp;<?php echo Format::db_datetime($row['updated']); ?></td>
@@ -89,12 +88,12 @@
      <tr>
         <td colspan="6">
             <?php if($res && $num){ ?>
-            Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <?php echo lang('select'); ?>:&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
             <?php }else{
-                echo 'No SLA plans found';
+                echo lang('plans_not_found');
             } ?>
         </td>
      </tr>
@@ -102,12 +101,12 @@
 </table>
 <?php
 if($res && $num): //Show options..
-    echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
+    echo '<div>&nbsp;'.lang('page').':'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="enable" value="Enable" >
-    <input class="button" type="submit" name="disable" value="Disable" >
-    <input class="button" type="submit" name="delete" value="Delete" >
+    <input class="button" type="submit" name="enable" value="<?php echo lang('enable'); ?>" >
+    <input class="button" type="submit" name="disable" value="<?php echo ucfirst(lang('disable')); ?>">
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete'); ?>">
 </p>
 <?php
 endif;
@@ -115,26 +114,26 @@
 </form>
 
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="enable-confirm">
-        Are you sure want to <b>enable</b> selected SLA plans?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('enable'); ?></b> <?php echo lang('selected_sla_plans'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="disable-confirm">
-        Are you sure want to <b>disable</b> selected SLA plans?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('disable'); ?></b> <?php echo lang('selected_sla_plans'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected SLA plans?</strong></font>
+        <font color="red"><strong><?php echo lang('sure_delete_plan'); ?>?</strong></font>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/staff.inc.php b/include/staff/staff.inc.php
index 5e13d943..98c521a2 100644
--- a/include/staff/staff.inc.php
+++ b/include/staff/staff.inc.php
@@ -1,23 +1,25 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+
+
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 
 $info=array();
 $qstr='';
 if($staff && $_REQUEST['a']!='add'){
     //Editing Department.
-    $title='Update Staff';
+    $title=lang('update_staff');
     $action='update';
-    $submit_text='Save Changes';
-    $passwd_text='To reset the password enter a new one below';
+    $submit_text=lang('save_changes');
+    $passwd_text=lang('reset_pass_enter');
     $info=$staff->getInfo();
     $info['id']=$staff->getId();
     $info['teams'] = $staff->getTeams();
     $qstr.='&id='.$staff->getId();
 }else {
-    $title='Add New Staff';
+    $title=lang('add_new_staff');
     $action='create';
-    $submit_text='Add Staff';
-    $passwd_text='Temp. password required &nbsp;<span class="error">&nbsp;*</span>';
+    $submit_text=lang('add_staff');
+    $passwd_text=lang('temp_pass_requir').' &nbsp;<span class="error">&nbsp;*</span>';
     //Some defaults for new staff.
     $info['change_passwd']=1;
     $info['isactive']=1;
@@ -32,20 +34,20 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>Staff Account</h2>
+ <h2><?php echo lang("staff_account"); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em><strong>User Information</strong></em>
+                <em><strong><?php echo lang("user_information"); ?></strong></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="180" class="required">
-                Username:
+                <?php echo lang("username"); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="username" value="<?php echo $info['username']; ?>">
@@ -55,7 +57,7 @@
 
         <tr>
             <td width="180" class="required">
-                First Name:
+                <?php echo lang("first_name"); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="firstname" value="<?php echo $info['firstname']; ?>">
@@ -64,7 +66,7 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Last Name:
+                <?php echo lang("last_name"); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="lastname" value="<?php echo $info['lastname']; ?>">
@@ -73,7 +75,7 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Email Address:
+                <?php echo lang("email_address"); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="email" value="<?php echo $info['email']; ?>">
@@ -82,7 +84,7 @@
         </tr>
         <tr>
             <td width="180">
-                Phone Number:
+                <?php echo lang("phone_number"); ?>:
             </td>
             <td>
                 <input type="text" size="18" name="phone" value="<?php echo $info['phone']; ?>">
@@ -93,7 +95,7 @@
         </tr>
         <tr>
             <td width="180">
-                Mobile Number:
+                <?php echo lang("mobile_number"); ?>:
             </td>
             <td>
                 <input type="text" size="18" name="mobile" value="<?php echo $info['mobile']; ?>">
@@ -102,12 +104,12 @@
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Account Password</strong>: <?php echo $passwd_text; ?> &nbsp;<span class="error">&nbsp;<?php echo $errors['temppasswd']; ?></span></em>
+                <em><strong><?php echo lang("account_pass"); ?></strong>: <?php echo $passwd_text; ?> &nbsp;<span class="error">&nbsp;<?php echo $errors['temppasswd']; ?></span></em>
             </th>
         </tr>
         <tr>
             <td width="180">
-                Password:
+                <?php echo lang('password'); ?>:
             </td>
             <td>
                 <input type="password" size="18" name="passwd1" value="<?php echo $info['passwd1']; ?>">
@@ -116,7 +118,7 @@
         </tr>
         <tr>
             <td width="180">
-                Confirm Password:
+                <?php echo lang('confirm_pass'); ?>:
             </td>
             <td>
                 <input type="password" size="18" name="passwd2" value="<?php echo $info['passwd2']; ?>">
@@ -126,63 +128,63 @@
 
         <tr>
             <td width="180">
-                Forced Password Change:
+                <?php echo lang('forced_pass_change'); ?>:
             </td>
             <td>
                 <input type="checkbox" name="change_passwd" value="0" <?php echo $info['change_passwd']?'checked="checked"':''; ?>>
-                <strong>Force</strong> password change on next login.
+                <strong><?php echo lang('force'); ?></strong> <?php echo lang('pass_chang_next_log'); ?>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Staff's Signature</strong>: Optional signature used on outgoing emails. &nbsp;<span class="error">&nbsp;<?php echo $errors['signature']; ?></span></em>
+                <em><strong><?php echo lang('staff_signature'); ?></strong>: <?php echo lang('opt_sig_out_email'); ?>. &nbsp;<span class="error">&nbsp;<?php echo $errors['signature']; ?></span></em>
             </th>
         </tr>
         <tr>
             <td colspan=2>
                 <textarea name="signature" cols="21" rows="5" style="width: 60%;"><?php echo $info['signature']; ?></textarea>
-                <br><em>Signature is made available as a choice, on ticket reply.</em>
+                <br><em><?php echo lang('signature_on_ticket'); ?></em>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Account Status & Settings</strong>: Dept. and assigned group controls access permissions.</em>
+                <em><strong><?php echo lang('account_status'); ?></strong>: <?php echo lang('dep_acces_permission'); ?></em>
             </th>
         </tr>
         <tr>
             <td width="180" class="required">
-                Account Type:
+                <?php echo lang('account_type'); ?>:
             </td>
             <td>
                 <input type="radio" name="isadmin" value="1" <?php echo $info['isadmin']?'checked="checked"':''; ?>>
-                    <font color="red"><strong>Admin</strong></font>
-                <input type="radio" name="isadmin" value="0" <?php echo !$info['isadmin']?'checked="checked"':''; ?>><strong>Staff</strong>
+                    <font color="red"><strong><?php echo lang('admin'); ?></strong></font>
+                <input type="radio" name="isadmin" value="0" <?php echo !$info['isadmin']?'checked="checked"':''; ?>><strong><?php echo lang('staff'); ?></strong>
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['isadmin']; ?></span>
             </td>
         </tr>
         <tr>
             <td width="180" class="required">
-                Account Status:
+                <?php echo lang('account_status_only'); ?>:
             </td>
             <td>
-                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
-                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><strong>Locked</strong>
+                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong><?php echo lang('active'); ?></strong>
+                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><strong><?php echo lang('locked'); ?></strong>
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['isactive']; ?></span>
             </td>
         </tr>
         <tr>
             <td width="180" class="required">
-                Assigned Group:
+                <?php echo lang('assigned_group'); ?>:
             </td>
             <td>
                 <select name="group_id" id="group_id">
-                    <option value="0">&mdash; Select Group &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang('select_group'); ?> &mdash;</option>
                     <?php
                     $sql='SELECT group_id, group_name, group_enabled as isactive FROM '.GROUP_TABLE.' ORDER BY group_name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
                         while(list($id,$name,$isactive)=db_fetch_row($res)){
                             $sel=($info['group_id']==$id)?'selected="selected"':'';
-                            echo sprintf('<option value="%d" %s>%s %s</option>',$id,$sel,$name,($isactive?'':' (Disabled)'));
+                            echo sprintf('<option value="%d" %s>%s %s</option>',$id,$sel,$name,($isactive?'':' ('.lang('disabled').')'));
                         }
                     }
                     ?>
@@ -192,11 +194,11 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Primary Department:
+                <?php echo lang('primary_department'); ?>:
             </td>
             <td>
                 <select name="dept_id" id="dept_id">
-                    <option value="0">&mdash; Select Department &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang('select_department'); ?>&mdash;</option>
                     <?php
                     $sql='SELECT dept_id, dept_name FROM '.DEPT_TABLE.' ORDER BY dept_name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -212,11 +214,11 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Staff's Time Zone:
+                <?php echo lang('staff_time_zone'); ?>:
             </td>
             <td>
                 <select name="timezone_id" id="timezone_id">
-                    <option value="0">&mdash; Select Time Zone &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang('select_time_zone'); ?> &mdash;</option>
                     <?php
                     $sql='SELECT id, offset,timezone FROM '.TIMEZONE_TABLE.' ORDER BY id';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -232,37 +234,37 @@
         </tr>
         <tr>
             <td width="180">
-               Daylight Saving:
+               <?php echo lang('daylight_saving'); ?>:
             </td>
             <td>
                 <input type="checkbox" name="daylight_saving" value="1" <?php echo $info['daylight_saving']?'checked="checked"':''; ?>>
-                Observe daylight saving
-                <em>(Current Time: <strong><?php echo Format::date($cfg->getDateTimeFormat(),Misc::gmtime(),$info['tz_offset'],$info['daylight_saving']); ?></strong>)</em>
+                <?php echo lang('observ_dayl_saving'); ?>
+                <em>(<?php echo lang('current_time'); ?>: <strong><?php echo Format::date($cfg->getDateTimeFormat(),Misc::gmtime(),$info['tz_offset'],$info['daylight_saving']); ?></strong>)</em>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Limited Access:
+                <?php echo lang('limit_access'); ?>:
             </td>
             <td>
-                <input type="checkbox" name="assigned_only" value="1" <?php echo $info['assigned_only']?'checked="checked"':''; ?>>Limit ticket access to ONLY assigned tickets.
+                <input type="checkbox" name="assigned_only" value="1" <?php echo $info['assigned_only']?'checked="checked"':''; ?>><?php echo lang('limit_tick_assig'); ?>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Directory Listing:
+                <?php echo lang('direct_listing'); ?>:
             </td>
             <td>
-                <input type="checkbox" name="isvisible" value="1" <?php echo $info['isvisible']?'checked="checked"':''; ?>>Show the user on staff's directory
+                <input type="checkbox" name="isvisible" value="1" <?php echo $info['isvisible']?'checked="checked"':''; ?>><?php echo lang('user_on_staffd'); ?>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Vacation Mode:
+                <?php echo lang('vacation_mode'); ?>:
             </td>
             <td>
                 <input type="checkbox" name="onvacation" value="1" <?php echo $info['onvacation']?'checked="checked"':''; ?>>
-                    Staff on vacation mode. (<i>No ticket assignment or alerts</i>)
+                    <?php echo lang('staff_vacati_mode'); ?> (<i><?php echo lang('no_ticket_assign'); ?></i>)
             </td>
         </tr>
         <?php
@@ -271,19 +273,19 @@
          if(($res=db_query($sql)) && db_num_rows($res)){ ?>
         <tr>
             <th colspan="2">
-                <em><strong>Assigned Teams</strong>: Staff will have access to tickets assigned to a team they belong to regardless of the ticket's department. </em>
+                <em><strong><?php echo lang('assigned_teams'); ?></strong>: <?php echo lang('ticket_regardless'); ?> </em>
             </th>
         </tr>
         <?php
          while(list($id,$name,$isactive)=db_fetch_row($res)){
              $checked=($info['teams'] && in_array($id,$info['teams']))?'checked="checked"':'';
              echo sprintf('<tr><td colspan=2><input type="checkbox" name="teams[]" value="%d" %s>%s %s</td></tr>',
-                     $id,$checked,$name,($isactive?'':' (Disabled)'));
+                     $id,$checked,$name,($isactive?'':' ('.lang('disabled').')'));
          }
         } ?>
         <tr>
             <th colspan="2">
-                <em><strong>Admin Notes</strong>: Internal notes viewable by all admins.&nbsp;</em>
+                <em><strong><?php echo lang('admin_notes'); ?></strong>: <?php echo lang('internal_notes_view'); ?>&nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -295,7 +297,7 @@
 </table>
 <p style="padding-left:250px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="staff.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="staff.php"'>
 </p>
 </form>
diff --git a/include/staff/staffmembers.inc.php b/include/staff/staffmembers.inc.php
index 88203975..64f6a5ad 100644
--- a/include/staff/staffmembers.inc.php
+++ b/include/staff/staffmembers.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 $qstr='';
 $select='SELECT staff.*,CONCAT_WS(" ",firstname,lastname) as name, grp.group_name, dept.dept_name as dept,count(m.team_id) as teams ';
 $from='FROM '.STAFF_TABLE.' staff '.
@@ -54,12 +54,12 @@
 $query="$select $from $where GROUP BY staff.staff_id ORDER BY $order_by LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
 //echo $query;
 ?>
-<h2>Staff Members</h2>
-<div style="width:700px; float:left;">
+<h2><?php echo lang('staff_members'); ?></h2>
+<div style="width:700; float:left;">
     <form action="staff.php" method="GET" name="filter">
      <input type="hidden" name="a" value="filter" >
         <select name="did" id="did">
-             <option value="0">&mdash; All Departments &mdash;</option>
+             <option value="0">&mdash; <?php echo lang('all_department'); ?> &mdash;</option>
              <?php
              $sql='SELECT dept.dept_id, dept.dept_name,count(staff.staff_id) as users  '.
                   'FROM '.DEPT_TABLE.' dept '.
@@ -74,7 +74,7 @@
              ?>
         </select>
         <select name="gid" id="gid">
-            <option value="0">&mdash; All Groups &mdash;</option>
+            <option value="0">&mdash; <?php echo lang('all_groups'); ?> &mdash;</option>
              <?php
              $sql='SELECT grp.group_id, group_name,count(staff.staff_id) as users '.
                   'FROM '.GROUP_TABLE.' grp '.
@@ -89,7 +89,7 @@
              ?>
         </select>
         <select name="tid" id="tid">
-            <option value="0">&mdash; All Teams &mdash;</option>
+            <option value="0">&mdash; <?php echo lang('all_teams'); ?> &mdash;</option>
              <?php
              $sql='SELECT team.team_id, team.name, count(member.staff_id) as users FROM '.TEAM_TABLE.' team '.
                   'INNER JOIN '.TEAM_MEMBER_TABLE.' member ON(member.team_id=team.team_id) '.
@@ -103,17 +103,17 @@
              ?>
         </select>
         &nbsp;&nbsp;
-        <input type="submit" name="submit" value="Apply"/>
+        <input type="submit" name="submit" value="<?php echo lang('apply'); ?>"/>
     </form>
  </div>
-<div style="float:right;text-align:right;padding-right:5px;"><b><a href="staff.php?a=add" class="Icon newstaff">Add New Staff</a></b></div>
+<div style="float:right;text-align:right;padding-right:5px;"><b><a href="staff.php?a=add" class="Icon newstaff"><?php echo lang('add_new_staff'); ?></a></b></div>
 <div class="clear"></div>
 <?php
 $res=db_query($query);
 if($res && ($num=db_num_rows($res)))        
-    $showing=$pageNav->showing();
+    $showing=$pageNav->showing().' '.lang('staff_members');
 else
-    $showing='No staff found!';
+    $showing=lang('no_staff_found').'!';
 ?>
 <form action="staff.php" method="POST" name="staff" >
  <?php csrf_token(); ?>
@@ -124,13 +124,13 @@
     <thead>
         <tr>
             <th width="7px">&nbsp;</th>        
-            <th width="200"><a <?php echo $name_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=name">Name</a></th>
-            <th width="100"><a <?php echo $username_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=username">UserName</a></th>
-            <th width="100"><a  <?php echo $status_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=status">Status</a></th>
-            <th width="120"><a  <?php echo $group_sort; ?>href="staff.php?<?php echo $qstr; ?>&sort=group">Group</a></th>
-            <th width="150"><a  <?php echo $dept_sort; ?>href="staff.php?<?php echo $qstr; ?>&sort=dept">Department</a></th>
-            <th width="100"><a <?php echo $created_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=created">Created</a></th>
-            <th width="145"><a <?php echo $login_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=login">Last Login</a></th>
+            <th width="200"><a <?php echo $name_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=name"><?php echo lang('name'); ?></a></th>
+            <th width="100"><a <?php echo $username_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=username"><?php echo lang('username'); ?></a></th>
+            <th width="100"><a  <?php echo $status_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=status"><?php echo lang('status'); ?></a></th>
+            <th width="120"><a  <?php echo $group_sort; ?>href="staff.php?<?php echo $qstr; ?>&sort=group"><?php echo lang('group'); ?></a></th>
+            <th width="150"><a  <?php echo $dept_sort; ?>href="staff.php?<?php echo $qstr; ?>&sort=dept"><?php echo lang('department'); ?></a></th>
+            <th width="100"><a <?php echo $created_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=created"><?php echo lang('created'); ?></a></th>
+            <th width="145"><a <?php echo $login_sort; ?> href="staff.php?<?php echo $qstr; ?>&sort=login"><?php echo lang('last_login'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -147,7 +147,7 @@
                   <input type="checkbox" class="ckb" name="ids[]" value="<?php echo $row['staff_id']; ?>" <?php echo $sel?'checked="checked"':''; ?> >
                 <td><a href="staff.php?id=<?php echo $row['staff_id']; ?>"><?php echo Format::htmlchars($row['name']); ?></a>&nbsp;</td>
                 <td><?php echo $row['username']; ?></td>
-                <td><?php echo $row['isactive']?'Active':'<b>Locked</b>'; ?>&nbsp;<?php echo $row['onvacation']?'<small>(<i>vacation</i>)</small>':''; ?></td>
+                <td><?php echo $row['isactive']?lang('active'):'<b>'.lang('locked').'</b>'; ?>&nbsp;<?php echo $row['onvacation']?'<small>(<i>vacation</i>)</small>':''; ?></td>
                 <td><a href="groups.php?id=<?php echo $row['group_id']; ?>"><?php echo Format::htmlchars($row['group_name']); ?></a></td>
                 <td><a href="departments.php?id=<?php echo $row['dept_id']; ?>"><?php echo Format::htmlchars($row['dept']); ?></a></td>
                 <td><?php echo Format::db_date($row['created']); ?></td>
@@ -161,11 +161,11 @@
         <td colspan="8">
             <?php if($res && $num){ ?>
             Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
             <?php }else{
-                echo 'No staff members found!';
+                echo lang('not_staff_members');
             } ?>
         </td>
      </tr>
@@ -176,11 +176,11 @@
     echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="enable" value="Enable" >
+    <input class="button" type="submit" name="enable" value="<?php echo lang('enable'); ?>" >
     &nbsp;&nbsp;
-    <input class="button" type="submit" name="disable" value="Lock" >
+    <input class="button" type="submit" name="disable" value="<?php echo lang('lock'); ?>" >
     &nbsp;&nbsp;
-    <input class="button" type="submit" name="delete" value="Delete">
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete'); ?>">
 </p>
 <?php
 endif;
@@ -188,28 +188,28 @@
 </form>
 
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="enable-confirm">
-        Are you sure want to <b>enable</b> (unlock) selected staff?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('enable'); ?></b> <?php echo lang('unlock_staff'); ?>
     </p>
     <p class="confirm-action" style="display:none;" id="disable-confirm">
-        Are you sure want to <b>disable</b> (lock) selected staff?
-        <br><br>Locked staff won't be able to login to Staff Control Panel.
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('disable'); ?></b> <?php echo lang('lock_staff'); ?>
+        <br><br><?php echo lang('lock_staff_dont_log'); ?>
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected staff?</strong></font>
-        <br><br>Deleted staff CANNOT be recovered.
+        <font color="red"><strong><?php echo lang('sure_delete_staff'); ?></strong></font>
+        <br><br><?php echo lang('d_staff_cant_recov'); ?>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/syslogs.inc.php b/include/staff/syslogs.inc.php
index de80a1dc..4b3569d9 100644
--- a/include/staff/syslogs.inc.php
+++ b/include/staff/syslogs.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 
 $qstr='';
 if($_REQUEST['type']) {
@@ -8,20 +8,20 @@
 $type=null;
 switch(strtolower($_REQUEST['type'])){
     case 'error':
-        $title='Errors';
+        $title=lang('errors');
         $type=$_REQUEST['type'];
         break;
     case 'warning':
-        $title='Warnings';
+        $title=lang('warnings');
         $type=$_REQUEST['type'];
         break;
     case 'debug':
-        $title='Debug logs';
+        $title=lang('debug_logs');
         $type=$_REQUEST['type'];
         break;
     default:
         $type=null;
-        $title='All logs';
+        $title=lang('all_logs');
 }
 
 $qwhere =' WHERE 1';
@@ -80,27 +80,27 @@
 if($res && ($num=db_num_rows($res)))
     $showing=$pageNav->showing().' '.$title;
 else
-    $showing='No logs found!';
+    $showing=lang('no_logs_found');
 ?>
 
-<h2>System Logs</h2>
+<h2><?php echo lang('system_logs'); ?></h2>
 <div id='filter' >
  <form action="logs.php" method="get">
     <div style="padding-left:2px;">
-        <b>Date Span</b>:
-        &nbsp;From&nbsp;<input class="dp" id="sd" size=15 name="startDate" value="<?php echo Format::htmlchars($_REQUEST['startDate']); ?>" autocomplete=OFF>
-            &nbsp;&nbsp; to &nbsp;&nbsp;
+        <b><?php echo lang('date_span'); ?></b>:
+        &nbsp;<?php echo ucfirst(lang('from')); ?>&nbsp;<input class="dp" id="sd" size=15 name="startDate" value="<?php echo Format::htmlchars($_REQUEST['startDate']); ?>" autocomplete=OFF>
+            &nbsp;&nbsp; <?php echo lang('to'); ?> &nbsp;&nbsp;
             <input class="dp" id="ed" size=15 name="endDate" value="<?php echo Format::htmlchars($_REQUEST['endDate']); ?>" autocomplete=OFF>
             &nbsp;&nbsp;
-            &nbsp;Type:
+            &nbsp;<?php echo lang('type'); ?>:
             <select name='type'>
-                <option value="" selected>All</option>
-                <option value="Error" <?php echo ($type=='Error')?'selected="selected"':''; ?>>Errors</option>
-                <option value="Warning" <?php echo ($type=='Warning')?'selected="selected"':''; ?>>Warnings</option>
-                <option value="Debug" <?php echo ($type=='Debug')?'selected="selected"':''; ?>>Debug</option>
+                <option value="" selected><?php echo lang('all'); ?></option>
+                <option value="Error" <?php echo ($type=='Error')?'selected="selected"':''; ?>><?php echo lang('errors'); ?></option>
+                <option value="Warning" <?php echo ($type=='Warning')?'selected="selected"':''; ?>><?php echo lang('warnings'); ?></option>
+                <option value="Debug" <?php echo ($type=='Debug')?'selected="selected"':''; ?>><?php echo lang('debug_logs'); ?></option>
             </select>
             &nbsp;&nbsp;
-            <input type="submit" Value="Go!" />
+            <input type="submit" Value="<?php echo lang('go'); ?>!" />
     </div>
  </form>
 </div>
@@ -113,10 +113,10 @@
     <thead>
         <tr>
             <th width="7">&nbsp;</th>        
-            <th width="320"><a <?php echo $title_sort; ?> href="logs.php?<?php echo $qstr; ?>&sort=title">Log Title</a></th>
-            <th width="100"><a  <?php echo $type_sort; ?> href="logs.php?<?php echo $qstr; ?>&sort=type">Log Type</a></th>
-            <th width="200" nowrap><a  <?php echo $date_sort; ?>href="logs.php?<?php echo $qstr; ?>&sort=date">Log Date</a></th>
-            <th width="120"><a  <?php echo $ip_sort; ?> href="logs.php?<?php echo $qstr; ?>&sort=ip">IP Address</a></th>
+            <th width="320"><a <?php echo $title_sort; ?> href="logs.php?<?php echo $qstr; ?>&sort=title"><?php echo lang('log_title'); ?></a></th>
+            <th width="100"><a  <?php echo $type_sort; ?> href="logs.php?<?php echo $qstr; ?>&sort=type"><?php echo lang('log_type'); ?></a></th>
+            <th width="200" nowrap><a  <?php echo $date_sort; ?>href="logs.php?<?php echo $qstr; ?>&sort=date"><?php echo lang('log_date'); ?></a></th>
+            <th width="120"><a  <?php echo $ip_sort; ?> href="logs.php?<?php echo $qstr; ?>&sort=ip"><?php echo lang('ip_address'); ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -146,12 +146,12 @@
      <tr>
         <td colspan="6">
             <?php if($res && $num){ ?>
-            Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <?php echo lang('select'); ?>:&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
             <?php }else{
-                echo 'No logs found';
+                echo lang('no_logs_found');
             } ?>
         </td>
      </tr>
@@ -159,10 +159,10 @@
 </table>
 <?php
 if($res && $num): //Show options..
-    echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
+    echo '<div>&nbsp;'.lang('page').':'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="delete" value="Delete Selected Entries">
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete_entries'); ?>">
 </p>
 <?php
 endif;
@@ -170,21 +170,21 @@
 </form>
 
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected logs?</strong></font>
-        <br><br>Deleted logs CANNOT be recovered.
+        <font color="red"><strong><?php echo lang('sure_delete_logs'); ?> </strong></font>
+        <br><br><?php echo lang('del_logs_cant_rec'); ?>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/team.inc.php b/include/staff/team.inc.php
index 4ca688ac..f2a68f32 100644
--- a/include/staff/team.inc.php
+++ b/include/staff/team.inc.php
@@ -1,19 +1,19 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 $info=array();
 $qstr='';
 if($team && $_REQUEST['a']!='add'){
     //Editing Team
-    $title='Update Team';
+    $title=lang('update_team');
     $action='update';
-    $submit_text='Save Changes';
+    $submit_text=lang('save_changes');
     $info=$team->getInfo();
     $info['id']=$team->getId();
     $qstr.='&id='.$team->getId();
 }else {
-    $title='Add New Team';
+    $title=lang('add_new_team');
     $action='create';
-    $submit_text='Create Team';
+    $submit_text=lang('create_team');
     $info['isenabled']=1;
     $info['noalerts']=0;
     $qstr.='&a='.$_REQUEST['a'];
@@ -25,20 +25,20 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>Team</h2>
+ <h2><?php echo lang('team'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em><strong>Team Information</strong>: Disabled team won't be availabe for ticket assignment or alerts.</em>
+                <em><strong><?php echo lang("team_information"); ?></strong>: <?php echo lang("disable_team"); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="180" class="required">
-                Name:
+                <?php echo lang("name"); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="name" value="<?php echo $info['name']; ?>">
@@ -47,22 +47,22 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Status:
+                <?php echo lang("status"); ?>:
             </td>
             <td>
-                <input type="radio" name="isenabled" value="1" <?php echo $info['isenabled']?'checked="checked"':''; ?>><strong>Active</strong>
-                <input type="radio" name="isenabled" value="0" <?php echo !$info['isenabled']?'checked="checked"':''; ?>><strong>Disabled</strong>
+                <input type="radio" name="isenabled" value="1" <?php echo $info['isenabled']?'checked="checked"':''; ?>><strong><?php echo lang('active') ?></strong>
+                <input type="radio" name="isenabled" value="0" <?php echo !$info['isenabled']?'checked="checked"':''; ?>><strong><?php echo lang('disabled') ?></strong>
                 &nbsp;<span class="error">*&nbsp;</span>
             </td>
         </tr>
         <tr>
             <td width="180">
-                Team Lead:
+                <?php echo lang("team_lead"); ?>:
             </td>
             <td>
                 <select name="lead_id">
                     <option value="0">&mdash; None &mdash;</option>
-                    <option value="" disabled="disabled">Select Team Lead (Optional)</option>
+                    <option value="" disabled="disabled"><?php echo lang("select_team_lead"); ?></option>
                     <?php
                     if($team && ($members=$team->getMembers())){
                         foreach($members as $k=>$staff){
@@ -77,18 +77,18 @@
         </tr>
         <tr>
             <td width="180">
-                Assignment Alerts:
+                <?php echo lang("assignment_alerts"); ?>:
             </td>
             <td>
                 <input type="checkbox" name="noalerts" value="1" <?php echo $info['noalerts']?'checked="checked"':''; ?> >
-                <strong>Disable</strong> assignment alerts for this team (<i>override global settings.</i>)
+                <strong><?php echo lang("disable"); ?></strong> <?php echo lang("assig_alerts_team"); ?> (<i><?php echo lang("overwr_global_setting"); ?></i>)
             </td>
         </tr>
         <?php
         if($team && ($members=$team->getMembers())){ ?>
         <tr>
             <th colspan="2">
-                <em><strong>Team Members</strong>: To add additional members go to target member's profile&nbsp;</em>
+                <em><strong><?php echo lang("team_members"); ?></strong>: <?php echo lang("additional_member"); ?>&nbsp;</em>
             </th>
         </tr>
         <?php
@@ -97,13 +97,11 @@
                             <b><a href="staff.php?id=%d">%s</a></span></b>
                             &nbsp;<input type="checkbox" name="remove[]" value="%d"><i>Remove</i></td></tr>',
                           $staff->getId(),$staff->getName(),$staff->getId());
-
-
             }
         } ?>
         <tr>
             <th colspan="2">
-                <em><strong>Admin Notes</strong>: Internal notes viewable by all admins.&nbsp;</em>
+                <em><strong><?php echo lang("admin_notes"); ?></strong>: <?php echo lang("internal_notes_view"); ?>&nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -115,7 +113,7 @@
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="teams.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang("reset"); ?>">
+    <input type="button" name="cancel" value="<?php echo lang("cancel"); ?>" onclick='window.location.href="teams.php"'>
 </p>
 </form>
diff --git a/include/staff/teams.inc.php b/include/staff/teams.inc.php
index 9724714f..27d61543 100644
--- a/include/staff/teams.inc.php
+++ b/include/staff/teams.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die(lang('access_denied'));
 
 $qstr='';
 $sql='SELECT team.*,count(m.staff_id) as members,CONCAT_WS(" ",lead.firstname,lead.lastname) as team_lead '.
@@ -33,16 +33,16 @@
 $query="$sql GROUP BY team.team_id ORDER BY $order_by";
 $res=db_query($query);
 if($res && ($num=db_num_rows($res)))
-    $showing="Showing 1-$num of $num teams";
+    $showing=lang('showing')." 1-$num of $num ".lang('teams');
 else
-    $showing='No teams found!';
+    $showing=lang('no_team_found');
 
 ?>
 <div style="width:700px;padding-top:5px; float:left;">
- <h2>Teams</h2>
+ <h2><?php echo lang('teams'); ?></h2>
  </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
-    <b><a href="teams.php?a=add" class="Icon newteam">Add New Team</a></b></div>
+    <b><a href="teams.php?a=add" class="Icon newteam"><?php echo lang('add_new_team'); ?></a></b></div>
 <div class="clear"></div>
 <form action="teams.php" method="POST" name="teams">
  <?php csrf_token(); ?>
@@ -53,12 +53,12 @@
     <thead>
         <tr>
             <th width="7px">&nbsp;</th>
-            <th width="250"><a <?php echo $name_sort; ?> href="teams.php?<?php echo $qstr; ?>&sort=name">Team Name</a></th>
-            <th width="80"><a  <?php echo $status_sort; ?> href="teams.php?<?php echo $qstr; ?>&sort=status">Status</a></th>
-            <th width="80"><a  <?php echo $members_sort; ?>href="teams.php?<?php echo $qstr; ?>&sort=members">Members</a></th>
-            <th width="200"><a  <?php echo $lead_sort; ?> href="teams.php?<?php echo $qstr; ?>&sort=lead">Team Lead</a></th>
-            <th width="100"><a  <?php echo $created_sort; ?> href="teams.php?<?php echo $qstr; ?>&sort=created">Created</a></th>
-            <th width="130"><a  <?php echo $updated_sort; ?> href="teams.php?<?php echo $qstr; ?>&sort=updated">Last Updated</a></th>
+            <th width="250"><a <?php echo $name_sort; ?> href="teams.php?<?php echo $qstr; ?>&sort=name"><?php echo lang('team_name') ?></a></th>
+            <th width="80"><a  <?php echo $status_sort; ?> href="teams.php?<?php echo $qstr; ?>&sort=status"><?php echo lang('status')?></a></th>
+            <th width="80"><a  <?php echo $members_sort; ?>href="teams.php?<?php echo $qstr; ?>&sort=members"><?php echo lang('members') ?></a></th>
+            <th width="200"><a  <?php echo $lead_sort; ?> href="teams.php?<?php echo $qstr; ?>&sort=lead"><?php echo lang('team_lead') ?></a></th>
+            <th width="100"><a  <?php echo $created_sort; ?> href="teams.php?<?php echo $qstr; ?>&sort=created"><?php echo lang('created') ?></a></th>
+            <th width="130"><a  <?php echo $updated_sort; ?> href="teams.php?<?php echo $qstr; ?>&sort=updated"><?php echo lang('last_updated') ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -76,7 +76,7 @@
                   <input type="checkbox" class="ckb" name="ids[]" value="<?php echo $row['team_id']; ?>"
                             <?php echo $sel?'checked="checked"':''; ?>> </td>
                 <td><a href="teams.php?id=<?php echo $row['team_id']; ?>"><?php echo $row['name']; ?></a> &nbsp;</td>
-                <td>&nbsp;<?php echo $row['isenabled']?'Active':'<b>Disabled</b>'; ?></td>
+                <td>&nbsp;<?php echo $row['isenabled']?lang('active'):'<b>'.lang('disabled').'</b>'; ?></td>
                 <td style="text-align:right;padding-right:25px">&nbsp;&nbsp;
                     <?php if($row['members']>0) { ?>
                         <a href="staff.php?tid=<?php echo $row['team_id']; ?>"><?php echo $row['members']; ?></a>
@@ -95,10 +95,10 @@
      <tr>
         <td colspan="7">
             <?php if($res && $num){ ?>
-            Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <?php echo lang('select'); ?>:&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
             <?php }else{
                 echo 'No teams found!';
             } ?>
@@ -110,36 +110,36 @@
 if($res && $num): //Show options..
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="enable" value="Enable" >
-    <input class="button" type="submit" name="disable" value="Disable" >
-    <input class="button" type="submit" name="delete" value="Delete" >
+    <input class="button" type="submit" name="enable" value="<?php echo lang('enable'); ?>" >
+    <input class="button" type="submit" name="disable" value="<?php echo ucfirst(lang('disable')); ?>" >
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete'); ?>" >
 </p>
 <?php
 endif;
 ?>
 </form>
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="enable-confirm">
-        Are you sure want to <b>enable</b> selected teams?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('enable'); ?></b> <?php echo lang('selected_teams'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="disable-confirm">
-        Are you sure want to <b>disable</b> selected teams?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo ucfirst(lang('disable')); ?></b> <?php echo lang('selected_teams'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected teams?</strong></font>
-        <br><br>Deleted team CANNOT be recovered.
+        <font color="red"><strong><?php echo lang('sure_delete_teams'); ?>?</strong></font>
+        <br><br><?php echo lang('d_team_cant_recov'); ?>
     </p>
     <div>Please confirm to continue.</div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/template.inc.php b/include/staff/template.inc.php
index e4c52705..facb5ea7 100644
--- a/include/staff/template.inc.php
+++ b/include/staff/template.inc.php
@@ -4,16 +4,16 @@
 $info=array();
 $qstr='';
 if($template && $_REQUEST['a']!='add'){
-    $title='Update Template';
-    $action='update';
-    $submit_text='Save Changes';
+    $title=lang('Update Template');
+    $action=lang('update');
+    $submit_text=lang('save_changes');
     $info=$template->getInfo();
     $info['tpl_id']=$template->getId();
     $qstr.='&tpl_id='.$template->getId();
 }else {
-    $title='Add New Template';
-    $action='add';
-    $submit_text='Add Template';
+    $title=lang('Add New Template');
+    $action=lang('add');
+    $submit_text=lang('Add Template');
     $info['isactive']=isset($info['isactive'])?$info['isactive']:0;
     $qstr.='&a='.urlencode($_REQUEST['a']);
 }
@@ -24,20 +24,20 @@
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="tpl_id" value="<?php echo $info['tpl_id']; ?>">
- <h2>Email Template</h2>
+ <h2><?php echo lang('Email Template') ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
                 <h4><?php echo $title; ?></h4>
-                <em>Template information.</em>
+                <em><?php echo lang('Template information.'); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="180" class="required">
-              Name:
+                <?php echo lang('name'); ?>:
             </td>
             <td>
                 <input type="text" size="30" name="name" value="<?php echo $info['name']; ?>">
@@ -46,30 +46,19 @@
         </tr>
         <tr>
             <td width="180" class="required">
-                Status:
+               <?php echo lang('status'); ?>
             </td>
             <td>
-                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
-                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
+                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong><?php echo lang('Active')?></strong>
+                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><?php echo lang('Disabled') ?>
                 &nbsp;<span class="error">*&nbsp;<?php echo $errors['isactive']; ?></span>
             </td>
         </tr>
-        <tr>
-            <td width="180" class="required">
-                Language:
-            </td>
-            <td>
-                <select name="lang_id">
-                    <option value="en" selected="selected">English (US)</option>
-                </select>
-                &nbsp;<span class="error">*&nbsp;<?php echo $errors['lang_id']; ?></span>
-            </td>
-        </tr>
         <?php
         if($template){ ?>
         <tr>
             <th colspan="2">
-                <em><strong>Template Messages</strong>: Click on the message to edit.&nbsp;
+                <em><strong><?php echo lang('Template Messages') ?></strong>: <?php echo lang('Click on the message to edit.') ?>&nbsp;
                     <span class="error">*&nbsp;<?php echo $errors['rules']; ?></span></em>
             </th>
         </tr>
@@ -85,8 +74,7 @@
          if (($undef = $template->getUndefinedTemplateNames())) { ?>
         <tr>
             <th colspan="2">
-                <em><strong>Unimplemented Template Messages</strong>: Click
-                on the message to implement</em>
+                <em><strong><?php echo lang('Unimplemented Template Messages') ?></strong>: <?php echo lang('Click on the message to implement') ?></em>
             </th>
         </tr>
         <?php
@@ -102,11 +90,11 @@
         }else{ ?>
         <tr>
             <td width="180" class="required">
-                Template To Clone:
+                <?php echo lang('Template To Clone')?>:
             </td>
             <td>
                 <select name="tpl_id">
-                    <option value="0">&mdash; Select One &dash;</option>
+                    <option value="0">&mdash; <?php echo lang('Select One')?> &dash;</option>
                     <?php
                     $sql='SELECT tpl_id,name FROM '.EMAIL_TEMPLATE_GRP_TABLE.' ORDER by name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -118,13 +106,13 @@
                     ?>
                 </select>
                 &nbsp;<span class="error">*&nbsp;<?php echo $errors['tpl_id']; ?></span>
-                 <em>(select an existing template to copy and edit it thereafter)</em>
+                 <em>(<?php echo lang('select an existing template to copy and edit it thereafter')?></em>
             </td>
         </tr>
         <?php } ?>
         <tr>
             <th colspan="2">
-                <em><strong>Admin Notes</strong>: Internal notes.&nbsp;</em>
+                <em><strong><?php echo lang('Admin Notes')?></strong>: <?php echo lang('Internal notes.')?>&nbsp;</em>
             </th>
         </tr>
         <tr>
@@ -136,7 +124,7 @@
 </table>
 <p style="padding-left:225px;">
     <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="templates.php"'>
+    <input type="reset"  name="reset"  value="<?php echo lang('reset') ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel') ?>" onclick='window.location.href="templates.php"'>
 </p>
 </form>
diff --git a/include/staff/templates.inc.php b/include/staff/templates.inc.php
index 8f18d82d..2f39c651 100644
--- a/include/staff/templates.inc.php
+++ b/include/staff/templates.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die('Access Denied');
+if(!defined('OSTADMININC') || !$thisstaff->isAdmin()) die(lang('Access Denied'));
 
 $qstr='';
 $sql='SELECT tpl.*,count(dept.tpl_id) as depts '.
@@ -36,17 +36,17 @@
 $query="$sql GROUP BY tpl.tpl_id ORDER BY $order_by LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
 $res=db_query($query);
 if($res && ($num=db_num_rows($res)))
-    $showing=$pageNav->showing().' Templates';
+    $showing=$pageNav->showing().' '.lang('Templates');
 else
-    $showing='No templates found!';
+    $showing=lang('No templates found!');
 
 ?>
 
 <div style="width:700px;padding-top:5px; float:left;">
- <h2>Email Templates</h2>
+ <h2><?php echo lang('Email Templates') ?></h2>
 </div>
 <div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
- <b><a href="templates.php?a=add" class="Icon newEmailTemplate">Add New Template</a></b></div>
+ <b><a href="templates.php?a=add" class="Icon newEmailTemplate"><?php echo lang('Add New Template') ?></a></b></div>
 <div class="clear"></div>
 <form action="templates.php" method="POST" name="tpls">
  <?php csrf_token(); ?>
@@ -57,11 +57,11 @@
     <thead>
         <tr>
             <th width="7">&nbsp;</th>
-            <th width="350"><a <?php echo $name_sort; ?> href="templates.php?<?php echo $qstr; ?>&sort=name">Name</a></th>
-            <th width="100"><a  <?php echo $status_sort; ?> href="templates.php?<?php echo $qstr; ?>&sort=status">Status</a></th>
-            <th width="80"><a <?php echo $inuse_sort; ?> href="templates.php?<?php echo $qstr; ?>&sort=inuse">In-Use</a></th>
-            <th width="120" nowrap><a  <?php echo $created_sort; ?>href="templates.php?<?php echo $qstr; ?>&sort=created">Date Added</a></th>
-            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="templates.php?<?php echo $qstr; ?>&sort=updated">Last Updated</a></th>
+            <th width="350"><a <?php echo $name_sort; ?> href="templates.php?<?php echo $qstr; ?>&sort=name"><?php echo lang('Name') ?></a></th>
+            <th width="100"><a  <?php echo $status_sort; ?> href="templates.php?<?php echo $qstr; ?>&sort=status"><?php echo lang('Status') ?></a></th>
+            <th width="80"><a <?php echo $inuse_sort; ?> href="templates.php?<?php echo $qstr; ?>&sort=inuse"><?php echo lang('In-Use') ?></a></th>
+            <th width="120" nowrap><a  <?php echo $created_sort; ?>href="templates.php?<?php echo $qstr; ?>&sort=created"><?php echo lang('Date Added') ?></a></th>
+            <th width="150" nowrap><a  <?php echo $updated_sort; ?>href="templates.php?<?php echo $qstr; ?>&sort=updated"><?php echo lang('Last Updated') ?></a></th>
         </tr>
     </thead>
     <tbody>
@@ -76,7 +76,7 @@
                 if($ids && in_array($row['tpl_id'],$ids))
                     $sel=true;
 
-                $default=($defaultTplId==$row['tpl_id'])?'<small class="fadded">(System Default)</small>':'';
+                $default=($defaultTplId==$row['tpl_id'])?'<small class="fadded">('.lang('System Default').')</small>':'';
                 ?>
             <tr id="<?php echo $row['tpl_id']; ?>">
                 <td width=7px>
@@ -85,8 +85,8 @@
                 </td>
                 <td>&nbsp;<a href="templates.php?tpl_id=<?php echo $row['tpl_id']; ?>"><?php echo Format::htmlchars($row['name']); ?></a>
                 &nbsp;<?php echo $default; ?></td>
-                <td>&nbsp;<?php echo $row['isactive']?'Active':'<b>Disabled</b>'; ?></td>
-                <td>&nbsp;&nbsp;<?php echo ($inuse)?'<b>Yes</b>':'No'; ?></td>
+                <td>&nbsp;<?php echo $row['isactive']?lang('active'):'<b>'.lang('disabled').'</b>'; ?></td>
+                <td>&nbsp;&nbsp;<?php echo ($inuse)?'<b>'.lang('yes').'</b>':lang('No'); ?></td>
                 <td>&nbsp;<?php echo Format::db_date($row['created']); ?></td>
                 <td>&nbsp;<?php echo Format::db_datetime($row['updated']); ?></td>
             </tr>
@@ -97,12 +97,12 @@
      <tr>
         <td colspan="6">
             <?php if($res && $num){ ?>
-            Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <?php echo lang('Select') ?>:&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('All') ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('None') ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('Toggle') ?></a>&nbsp;&nbsp;
             <?php }else{
-                echo 'No templates found';
+                echo lang('No templates found');
             } ?>
         </td>
      </tr>
@@ -113,9 +113,9 @@
     echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;</div>';
 ?>
 <p class="centered" id="actions">
-    <input class="button" type="submit" name="enable" value="Enable" >
-    <input class="button" type="submit" name="disable" value="Disable" >
-    <input class="button" type="submit" name="delete" value="Delete" >
+    <input class="button" type="submit" name="enable" value="<?php echo lang('enable') ?>" >
+    <input class="button" type="submit" name="disable" value="<?php echo lang('disable') ?>" >
+    <input class="button" type="submit" name="delete" value="<?php echo lang('delete') ?>" >
 </p>
 <?php
 endif;
@@ -123,27 +123,27 @@
 </form>
 
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
+    <h3><?php echo lang('Please Confirm') ?></h3>
     <a class="close" href="">&times;</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="enable-confirm">
-        Are you sure want to <b>enable</b> selected templates?
+        <?php echo lang('Are you sure want to') ?> <b><?php echo lang('enable') ?></b> <?php echo lang('selected templates?') ?>
     </p>
     <p class="confirm-action" style="display:none;" id="disable-confirm">
-        Are you sure want to <b>disable</b>  selected templates?
+        <?php echo lang('Are you sure want to') ?> <b><?php echo lang('disable') ?></b>  <?php echo lang('selected templates?')?>
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected templates?</strong></font>
-        <br><br>Deleted templates CANNOT be recovered.
+        <font color="red"><strong><?php echo lang('Are you sure you want to DELETE selected templates?') ?></strong></font>
+        <br><br><?php echo lang('Deleted templates CANNOT be recovered.') ?>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('Please confirm to continue.') ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('No, Cancel') ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('Yes, Do it!') ?>" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
diff --git a/include/staff/ticket-edit.inc.php b/include/staff/ticket-edit.inc.php
index 0ea9b961..ca51c1a5 100644
--- a/include/staff/ticket-edit.inc.php
+++ b/include/staff/ticket-edit.inc.php
@@ -1,10 +1,7 @@
 <?php
-if(!defined('OSTSCPINC') || !$thisstaff || !$thisstaff->canEditTickets() || !$ticket) die('Access Denied');
+if(!defined('OSTSCPINC') || !$thisstaff || !$thisstaff->canEditTickets() || !$ticket) die(lang('access_denied'));
 
 $info=Format::htmlchars(($errors && $_POST)?$_POST:$ticket->getUpdateInfo());
-if ($_POST)
-    $info['duedate'] = Format::date($cfg->getDateFormat(),
-       strtotime($info['duedate']));
 ?>
 <form action="tickets.php?id=<?php echo $ticket->getId(); ?>&a=edit" method="post" id="save"  enctype="multipart/form-data">
  <?php csrf_token(); ?>
@@ -16,15 +13,15 @@
     <thead>
         <tr>
             <th colspan="2">
-                <h4>Ticket Update</h4>
-                <em><strong>User Information</strong>: Make sure the email address is valid.</em>
+                <h4><?php echo lang('ticket_update'); ?></h4>
+                <em><strong><?php echo lang('user_information'); ?></strong>: <?php echo lang('sure_email_valid'); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="160" class="required">
-                Full Name:
+                <?php echo lang('full_name'); ?>:
             </td>
             <td>
                 <input type="text" size="50" name="name" value="<?php echo $info['name']; ?>">
@@ -33,7 +30,7 @@
         </tr>
         <tr>
             <td width="160" class="required">
-                Email Address:
+                <?php echo lang('email_address'); ?>:
             </td>
             <td>
                 <input type="text" size="50" name="email" value="<?php echo $info['email']; ?>">
@@ -42,43 +39,43 @@
         </tr>
         <tr>
             <td width="160">
-                Phone Number:
+                <?php echo lang('phone_number'); ?>:
             </td>
             <td>
                 <input type="text" size="20" name="phone" value="<?php echo $info['phone']; ?>">
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['phone']; ?></span>
-                Ext <input type="text" size="6" name="phone_ext" value="<?php echo $info['phone_ext']; ?>">
+                <?php echo lang('ext'); ?> <input type="text" size="6" name="phone_ext" value="<?php echo $info['phone_ext']; ?>">
                 &nbsp;<span class="error">&nbsp;<?php echo $errors['phone_ext']; ?></span>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Ticket Information</strong>: Due date overrides SLA's grace period.</em>
+                <em><strong><?php echo lang('ticket_info'); ?></strong>: <?php echo lang('sure_email_valid'); ?></em>
             </th>
         </tr>
         <tr>
             <td width="160" class="required">
-                Ticket Source:
+                <?php echo lang('ticket_source'); ?>:
             </td>
             <td>
                 <select name="source">
-                    <option value="" selected >&mdash; Select Source &mdash;</option>
-                    <option value="Phone" <?php echo ($info['source']=='Phone')?'selected="selected"':''; ?>>Phone</option>
-                    <option value="Email" <?php echo ($info['source']=='Email')?'selected="selected"':''; ?>>Email</option>
-                    <option value="Web"   <?php echo ($info['source']=='Web')?'selected="selected"':''; ?>>Web</option>
-                    <option value="API"   <?php echo ($info['source']=='API')?'selected="selected"':''; ?>>API</option>
-                    <option value="Other" <?php echo ($info['source']=='Other')?'selected="selected"':''; ?>>Other</option>
+                    <option value="" selected >&mdash; <?php echo lang('select_source'); ?> &mdash;</option>
+                    <option value="Phone" <?php echo ($info['source']=='Phone')?'selected="selected"':''; ?>><?php echo lang('phone'); ?></option>
+                    <option value="Email" <?php echo ($info['source']=='Email')?'selected="selected"':''; ?>><?php echo lang('email'); ?></option>
+                    <option value="Web"   <?php echo ($info['source']=='Web')?'selected="selected"':''; ?>><?php echo lang('web'); ?></option>
+                    <option value="API"   <?php echo ($info['source']=='API')?'selected="selected"':''; ?>><?php echo lang('api'); ?></option>
+                    <option value="Other" <?php echo ($info['source']=='Other')?'selected="selected"':''; ?>><?php echo lang('other'); ?></option>
                 </select>
                 &nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['source']; ?></font>
             </td>
         </tr>
         <tr>
             <td width="160" class="required">
-                Help Topic:
+                <?php echo lang('help_topic'); ?>:
             </td>
             <td>
                 <select name="topicId">
-                    <option value="" selected >&mdash; Select Help Topic &mdash;</option>
+                    <option value="" selected >&mdash; <?php echo lang('select_help_topic'); ?> &mdash;</option>
                     <?php
                     if($topics=Topic::getHelpTopics()) {
                         foreach($topics as $id =>$name) {
@@ -93,11 +90,11 @@
         </tr>
         <tr>
             <td width="160" class="required">
-                Priority Level:
+                <?php echo lang('priority_level'); ?>:
             </td>
             <td>
                 <select name="priorityId">
-                    <option value="" selected >&mdash; Select Priority &mdash;</option>
+                    <option value="" selected >&mdash; <?php echo lang('select_priority'); ?> &mdash;</option>
                     <?php
                     if($priorities=Priority::getPriorities()) {
                         foreach($priorities as $id =>$name) {
@@ -112,7 +109,7 @@
         </tr>
         <tr>
             <td width="160" class="required">
-                Subject:
+                <?php echo lang('subject'); ?>:
             </td>
             <td>
                  <input type="text" name="subject" size="60" value="<?php echo $info['subject']; ?>">
@@ -121,11 +118,11 @@
         </tr>
         <tr>
             <td width="160">
-                SLA Plan:
+                <?php echo lang('sla_plan'); ?>:
             </td>
             <td>
                 <select name="slaId">
-                    <option value="0" selected="selected" >&mdash; None &mdash;</option>
+                    <option value="0" selected="selected" >&mdash; <?php echo lang('none'); ?> &mdash;</option>
                     <?php
                     if($slas=SLA::getSLAs()) {
                         foreach($slas as $id =>$name) {
@@ -140,7 +137,7 @@
         </tr>
         <tr>
             <td width="160">
-                Due Date:
+                <?php echo lang('due_date'); ?>:
             </td>
             <td>
                 <input class="dp" id="duedate" name="duedate" value="<?php echo Format::htmlchars($info['duedate']); ?>" size="12" autocomplete=OFF>
@@ -153,12 +150,12 @@
                 echo Misc::timeDropdown($hr, $min, 'time');
                 ?>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['duedate']; ?>&nbsp;<?php echo $errors['time']; ?></font>
-                <em>Time is based on your time zone (GMT <?php echo $thisstaff->getTZoffset(); ?>)</em>
+                <em><?php echo lang('time_zone_based'); ?> (GMT <?php echo $thisstaff->getTZoffset(); ?>)</em>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Internal Note</strong>: Reason for editing the ticket (required) <font class="error">&nbsp;<?php echo $errors['note'];?></font></em>
+                <em><strong><?php echo lang('no_note'); ?></strong>: <?php echo lang('reason_edit_tick'); ?> <font class="error">&nbsp;<?php echo $errors['note'];?></font></em>
             </th>
         </tr>
         <tr>
@@ -169,8 +166,8 @@
     </tbody>
 </table>
 <p style="padding-left:250px;">
-    <input type="submit" name="submit" value="Save">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="tickets.php?id=<?php echo $ticket->getId(); ?>"'>
+    <input type="submit" name="submit" value="<?php echo lang('save'); ?>">
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="tickets.php?id=<?php echo $ticket->getId(); ?>"'>
 </p>
 </form>
diff --git a/include/staff/ticket-open.inc.php b/include/staff/ticket-open.inc.php
index ed29b873..1e89bd10 100644
--- a/include/staff/ticket-open.inc.php
+++ b/include/staff/ticket-open.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTSCPINC') || !$thisstaff || !$thisstaff->canCreateTickets()) die('Access Denied');
+if(!defined('OSTSCPINC') || !$thisstaff || !$thisstaff->canCreateTickets()) die(lang('access_denied'));
 $info=array();
 $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
 ?>
@@ -7,20 +7,20 @@
  <?php csrf_token(); ?>
  <input type="hidden" name="do" value="create">
  <input type="hidden" name="a" value="open">
- <h2>Open New Ticket</h2>
+ <h2><?php echo lang('open_new_ticket'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
-                <h4>New Ticket</h4>
-                <em><strong>User Information</strong></em>
+                <h4><?php echo lang('new_ticket'); ?></h4>
+                <em><strong><?php echo lang('user_information'); ?></strong></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="160" class="required">
-                Email Address:
+                <?php echo lang('email_address'); ?>:
             </td>
             <td>
 
@@ -30,14 +30,14 @@
             <?php 
             if($cfg->notifyONNewStaffTicket()) { ?>
                &nbsp;&nbsp;&nbsp;
-               <input type="checkbox" name="alertuser" <?php echo (!$errors || $info['alertuser'])? 'checked="checked"': ''; ?>>Send alert to user.
+               <input type="checkbox" name="alertuser" <?php echo (!$errors || $info['alertuser'])? 'checked="checked"': ''; ?>><?php echo lang('sent_to_new_user'); ?>
             <?php 
              } ?>
             </td>
         </tr>
         <tr>
             <td width="160" class="required">
-                Full Name:
+                <?php echo lang('full_name'); ?>:
             </td>
             <td>
                 <input type="text" size="50" name="name" id="name" value="<?php echo $info['name']; ?>">
@@ -46,41 +46,41 @@
         </tr>
         <tr>
             <td width="160">
-                Phone Number:
+                <?php echo lang('phone_number'); ?>:
             </td>
             <td>
                 <input type="text" size="20" name="phone" id="phone" value="<?php echo $info['phone']; ?>">
-                &nbsp;<span class="error">&nbsp;<?php echo $errors['phone']; ?></span>
+                &nbsp;<span class="error">*&nbsp;<?php echo $errors['phone']; ?></span>
                 Ext <input type="text" size="6" name="phone_ext" id="phone_ext" value="<?php echo $info['phone_ext']; ?>">
-                &nbsp;<span class="error">&nbsp;<?php echo $errors['phone_ext']; ?></span>
+                &nbsp;<span class="error">*&nbsp;<?php echo $errors['phone_ext']; ?></span>
             </td>
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong>Ticket Information &amp; Options</strong>:</em>
+                <em><strong><?php echo lang('ticket_info'); ?> &amp; <?php echo lang('options'); ?></strong>:</em>
             </th>
         </tr>
         <tr>
             <td width="160" class="required">
-                Ticket Source:
+                <?php echo lang('ticket_source'); ?>:
             </td>
             <td>
                 <select name="source">
-                    <option value="" selected >&mdash; Select Source &mdash;</option>
-                    <option value="Phone" <?php echo ($info['source']=='Phone')?'selected="selected"':''; ?>>Phone</option>
-                    <option value="Email" <?php echo ($info['source']=='Email')?'selected="selected"':''; ?>>Email</option>
-                    <option value="Other" <?php echo ($info['source']=='Other')?'selected="selected"':''; ?>>Other</option>
+                    <option value="" selected >&mdash; <?php echo lang('select_source'); ?> &mdash;</option>
+                    <option value="Phone" <?php echo ($info['source']=='Phone')?'selected="selected"':''; ?>><?php echo lang('phone'); ?></option>
+                    <option value="Email" <?php echo ($info['source']=='Email')?'selected="selected"':''; ?>><?php echo lang('email'); ?></option>
+                    <option value="Other" <?php echo ($info['source']=='Other')?'selected="selected"':''; ?>><?php echo lang('other'); ?></option>
                 </select>
                 &nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['source']; ?></font>
             </td>
         </tr>
         <tr>
             <td width="160" class="required">
-                Department:
+                <?php echo lang('department'); ?>:
             </td>
             <td>
                 <select name="deptId">
-                    <option value="" selected >&mdash; Select Department &mdash;</option>
+                    <option value="" selected >&mdash; <?php echo lang('select_department'); ?> &mdash;</option>
                     <?php
                     if($depts=Dept::getDepartments()) {
                         foreach($depts as $id =>$name) {
@@ -96,11 +96,11 @@
 
         <tr>
             <td width="160" class="required">
-                Help Topic:
+                <?php echo lang('help_topic'); ?>:
             </td>
             <td>
                 <select name="topicId">
-                    <option value="" selected >&mdash; Select Help Topic &mdash;</option>
+                    <option value="" selected >&mdash; <?php echo lang('select_help_topic'); ?> &mdash;</option>
                     <?php
                     if($topics=Topic::getHelpTopics()) {
                         foreach($topics as $id =>$name) {
@@ -115,11 +115,11 @@
         </tr>
         <tr>
             <td width="160">
-                Priority:
+                <?php echo lang('priority'); ?>:
             </td>
             <td>
                 <select name="priorityId">
-                    <option value="0" selected >&mdash; System Default &mdash;</option>
+                    <option value="0" selected >&mdash; <?php echo lang('system_default'); ?> &mdash;</option>
                     <?php
                     if($priorities=Priority::getPriorities()) {
                         foreach($priorities as $id =>$name) {
@@ -134,11 +134,11 @@
          </tr>
          <tr>
             <td width="160">
-                SLA Plan:
+                <?php echo lang('sla_plan'); ?>:
             </td>
             <td>
                 <select name="slaId">
-                    <option value="0" selected="selected" >&mdash; System Default &mdash;</option>
+                    <option value="0" selected="selected" >&mdash; <?php echo lang('system_default'); ?> &mdash;</option>
                     <?php
                     if($slas=SLA::getSLAs()) {
                         foreach($slas as $id =>$name) {
@@ -154,7 +154,7 @@
 
          <tr>
             <td width="160">
-                Due Date:
+                <?php echo lang('due_date'); ?>:
             </td>
             <td>
                 <input class="dp" id="duedate" name="duedate" value="<?php echo Format::htmlchars($info['duedate']); ?>" size="12" autocomplete=OFF>
@@ -167,17 +167,17 @@
                 echo Misc::timeDropdown($hr, $min, 'time');
                 ?>
                 &nbsp;<font class="error">&nbsp;<?php echo $errors['duedate']; ?> &nbsp; <?php echo $errors['time']; ?></font>
-                <em>Time is based on your time zone (GMT <?php echo $thisstaff->getTZoffset(); ?>)</em>
+                <em><?php echo lang('time_zone_based'); ?> (GMT <?php echo $thisstaff->getTZoffset(); ?>)</em>
             </td>
         </tr>
 
         <?php
         if($thisstaff->canAssignTickets()) { ?>
         <tr>
-            <td width="160">Assign To:</td>
+            <td width="160"><?php echo lang('assigned_to'); ?>:</td>
             <td>
                 <select id="assignId" name="assignId">
-                    <option value="0" selected="selected">&mdash; Select Staff Member OR a Team &mdash;</option>
+                    <option value="0" selected="selected">&mdash; <?php echo lang('select_staff'); ?> &mdash;</option>
                     <?php
                     if(($users=Staff::getAvailableStaffMembers())) {
                         echo '<OPTGROUP label="Staff Members ('.count($users).')">';
@@ -206,16 +206,16 @@
         } ?>
         <tr>
             <th colspan="2">
-                <em><strong>Issue</strong>: The user will be able to see the issue summary below and any associated responses.</em>
+                <em><strong><?php echo lang('issue'); ?></strong>: <?php echo lang('user_see_sumary'); ?></em>
             </th>
         </tr>
         <tr>
             <td colspan=2>
                 <div>
-                    <em><strong>Subject</strong>: Issue summary </em> &nbsp;<font class="error">*&nbsp;<?php echo $errors['subject']; ?></font><br>
+                    <em><strong><?php echo lang('subject'); ?></strong>: <?php echo lang('issue_sumary'); ?> </em> &nbsp;<font class="error">*&nbsp;<?php echo $errors['subject']; ?></font><br>
                     <input type="text" name="subject" size="60" value="<?php echo $info['subject']; ?>">
                 </div>
-                <div><em><strong>Issue</strong>: Details on the reason(s) for opening the ticket.</em> <font class="error">*&nbsp;<?php echo $errors['issue']; ?></font></div>
+                <div><em><strong><?php echo lang('issue'); ?></strong>: <?php echo lang('details_on_reason'); ?></em> <font class="error">*&nbsp;<?php echo $errors['issue']; ?></font></div>
                 <textarea name="issue" cols="21" rows="8" style="width:80%;"><?php echo $info['issue']; ?></textarea>
             </td>
         </tr>
@@ -225,7 +225,7 @@
             ?>
         <tr>
             <th colspan="2">
-                <em><strong>Response</strong>: Optional response to the above issue.</em>
+                <em><strong><?php echo lang('response'); ?></strong>: <?php echo lang('response_to_issue'); ?></em>
             </th>
         </tr>
         <tr>
@@ -234,9 +234,9 @@
             if(($cannedResponses=Canned::getCannedResponses())) {
                 ?>
                 <div>
-                    Canned Response:&nbsp;
+                    <?php echo lang('canned_response'); ?>:&nbsp;
                     <select id="cannedResp" name="cannedResp">
-                        <option value="0" selected="selected">&mdash; Select a canned response &mdash;</option>
+                        <option value="0" selected="selected">&mdash; <?php echo lang('select_canned_resp'); ?> &mdash;</option>
                         <?php
                         foreach($cannedResponses as $id =>$title) {
                             echo sprintf('<option value="%d">%s</option>',$id,$title);
@@ -244,7 +244,7 @@
                         ?>
                     </select>
                     &nbsp;&nbsp;&nbsp;
-                    <label><input type='checkbox' value='1' name="append" id="append" checked="checked">Append</label>
+                    <label><input type='checkbox' value='1' name="append" id="append" checked="checked"><?php echo lang('append'); ?></label>
                 </div>
             <?php
             } ?>
@@ -252,7 +252,7 @@
                 <table border="0" cellspacing="0" cellpadding="2" width="100%">
                 <?php
                 if($cfg->allowAttachments()) { ?>
-                    <tr><td width="100" valign="top">Attachments:</td>
+                    <tr><td width="100" valign="top"><?php echo lang('attachments'); ?>:</td>
                         <td>
                             <div class="canned_attachments">
                             <?php
@@ -280,29 +280,29 @@
             <?php
             if($thisstaff->canCloseTickets()) { ?>
                 <tr>
-                    <td width="100">Ticket Status:</td>
+                    <td width="100"><?php echo lang('ticket_status'); ?>:</td>
                     <td>
                         <input type="checkbox" name="ticket_state" value="closed" <?php echo $info['ticket_state']?'checked="checked"':''; ?>>
-                        <b>Close On Response</b>&nbsp;<em>(Only applicable if response is entered)</em>
+                        <b><?php echo lang('close_on_response'); ?></b>&nbsp;<em>(<?php echo lang('only_aply_if_ent'); ?>)</em>
                     </td>
                 </tr>
             <?php
             } ?>
              <tr>
-                <td width="100">Signature:</td>
+                <td width="100"><?php echo lang('signature'); ?>:</td>
                 <td>
                     <?php
                     $info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
                     ?>
-                    <label><input type="radio" name="signature" value="none" checked="checked"> None</label>
+                    <label><input type="radio" name="signature" value="none" checked="checked"> <?php echo lang('none'); ?></label>
                     <?php
                     if($thisstaff->getSignature()) { ?>
                         <label><input type="radio" name="signature" value="mine"
-                            <?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> My signature</label>
+                            <?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> <?php echo lang('my_signature'); ?></label>
                     <?php
                     } ?>
                     <label><input type="radio" name="signature" value="dept"
-                        <?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>> Dept. Signature (if set)</label>
+                        <?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>> <?php echo lang('dept_signature'); ?></label>
                 </td>
              </tr>
             </table>
@@ -313,7 +313,7 @@
         ?>
         <tr>
             <th colspan="2">
-                <em><strong>Internal Note</strong>: Optional internal note (recommended on assignment) <font class="error">&nbsp;<?php echo $errors['note']; ?></font></em>
+                <em><strong><?php echo lang('internal_notes'); ?></strong>: <?php echo lang('optional_internaln'); ?> <font class="error">&nbsp;<?php echo $errors['note']; ?></font></em>
             </th>
         </tr>
         <tr>
@@ -324,8 +324,8 @@
     </tbody>
 </table>
 <p style="padding-left:250px;">
-    <input type="submit" name="submit" value="Open">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="tickets.php"'>
+    <input type="submit" name="submit" value="<?php echo lang('open'); ?>">
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('cancel'); ?>" onclick='window.location.href="tickets.php"'>
 </p>
 </form>
diff --git a/include/staff/ticket-view.inc.php b/include/staff/ticket-view.inc.php
index 3d119fb8..07bc2e11 100644
--- a/include/staff/ticket-view.inc.php
+++ b/include/staff/ticket-view.inc.php
@@ -3,14 +3,14 @@
 if(!defined('OSTSCPINC') || !$thisstaff || !is_object($ticket) || !$ticket->getId()) die('Invalid path');
 
 //Make sure the staff is allowed to access the page.
-if(!@$thisstaff->isStaff() || !$ticket->checkStaffAccess($thisstaff)) die('Access Denied');
+if(!@$thisstaff->isStaff() || !$ticket->checkStaffAccess($thisstaff)) die(lang('access_denied'));
 
 //Re-use the post info on error...savekeyboards.org (Why keyboard? -> some people care about objects than users!!)
 $info=($_POST && $errors)?Format::input($_POST):array();
 
 //Auto-lock the ticket if locking is enabled.. If already locked by the user then it simply renews.
 if($cfg->getLockTime() && !$ticket->acquireLock($thisstaff->getId(),$cfg->getLockTime()))
-    $warn.='Unable to obtain a lock on the ticket';
+    $warn.=lang('cant_obtain_lock');
 
 //Get the goodies.
 $dept  = $ticket->getDept();  //Dept
@@ -25,60 +25,60 @@
             ($staff && $staff->getId()!=$thisstaff->getId())
          || ($team && !$team->hasMember($thisstaff))
         ))
-    $warn.='&nbsp;&nbsp;<span class="Icon assignedTicket">Ticket is assigned to '.implode('/', $ticket->getAssignees()).'</span>';
+    $warn.='&nbsp;&nbsp;<span class="Icon assignedTicket">'.lang('ticket_assig_to').' '.implode('/', $ticket->getAssignees()).'</span>';
 if(!$errors['err'] && ($lock && $lock->getStaffId()!=$thisstaff->getId()))
-    $errors['err']='This ticket is currently locked by '.$lock->getStaffName();
+    $errors['err']=lang('ticket_c_locket_by').' '.$lock->getStaffName();
 if(!$errors['err'] && ($emailBanned=TicketFilter::isBanned($ticket->getEmail())))
-    $errors['err']='Email is in banlist! Must be removed before any reply/response';
+    $errors['err']=lang('email_must_removed');
 
 $unbannable=($emailBanned) ? BanList::includes($ticket->getEmail()) : false;
 
 if($ticket->isOverdue())
-    $warn.='&nbsp;&nbsp;<span class="Icon overdueTicket">Marked overdue!</span>';
+    $warn.='&nbsp;&nbsp;<span class="Icon overdueTicket">'.lang('market_overdue').'!</span>';
 
 ?>
 <table width="940" cellpadding="2" cellspacing="0" border="0">
     <tr>
         <td width="50%" class="has_bottom_border">
-             <h2><a href="tickets.php?id=<?php echo $ticket->getId(); ?>" title="Reload"><i class="icon-refresh"></i> Ticket #<?php echo $ticket->getExtId(); ?></a></h2>
+             <h2><a href="tickets.php?id=<?php echo $ticket->getId(); ?>" title="<?php echo lang('reload'); ?>"><i class="icon-refresh"></i> <?php echo lang('ticket'); ?> #<?php echo $ticket->getExtId(); ?></a></h2>
         </td>
         <td width="50%" class="right_align has_bottom_border">
             <?php
             if($thisstaff->canBanEmails() || ($dept && $dept->isManager($thisstaff))) { ?>
             <span class="action-button" data-dropdown="#action-dropdown-more">
-                <span ><i class="icon-cog"></i> More</span>
+                <span ><i class="icon-cog"></i> <?php echo lang('more'); ?></span>
                 <i class="icon-caret-down"></i>
             </span>
             <?php
             } ?>
             <?php if($thisstaff->canDeleteTickets()) { ?>
-                <a id="ticket-delete" class="action-button" href="#delete"><i class="icon-trash"></i> Delete</a>
+                <a id="ticket-delete" class="action-button" href="#delete"><i class="icon-trash"></i> <?php echo lang('delete'); ?> </a>
             <?php } ?>
             <?php
             if($thisstaff->canCloseTickets()) {
                 if($ticket->isOpen()) {?>
-                <a id="ticket-close" class="action-button" href="#close"><i class="icon-remove-circle"></i> Close</a>
+                <a id="ticket-close" class="action-button" href="#close"><i class="icon-remove-circle"></i> <?php echo lang('close'); ?> </a>
                 <?php
                 } else { ?>
-                <a id="ticket-reopen" class="action-button" href="#reopen"><i class="icon-undo"></i> Reopen</a>
+                <a id="ticket-reopen" class="action-button" href="#reopen"><i class="icon-undo"></i> <?php echo lang('reopen'); ?> </a>
                 <?php
                 } ?>
             <?php
             } ?>
             <?php
             if($thisstaff->canEditTickets()) { ?>
-                <a class="action-button" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=edit"><i class="icon-edit"></i> Edit</a>
+                <a class="action-button" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=edit"><i class="icon-edit"></i><?php echo lang('edit'); ?> </a>
             <?php
             } ?>
 
             <?php
             if($ticket->isOpen() && !$ticket->isAssigned() && $thisstaff->canAssignTickets()) {?>
-                <a id="ticket-claim" class="action-button" href="#claim"><i class="icon-user"></i> Claim</a>
+                <a id="ticket-claim" class="action-button" href="#claim"><i class="icon-user"></i> <?php echo lang('claim'); ?> </a>
 
             <?php
             }?>
 
-            <a id="ticket-print" class="action-button" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print"><i class="icon-print"></i> Print</a>
+            <a id="ticket-print" class="action-button" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print"><i class="icon-print"></i><?php echo lang('print'); ?> </a>
 
             <div id="action-dropdown-more" class="action-dropdown anchor-right">
               <ul>
@@ -86,30 +86,30 @@
                 if($ticket->isOpen() && ($dept && $dept->isManager($thisstaff))) {
 
                     if($ticket->isAssigned()) { ?>
-                        <li><a id="ticket-release" href="#release"><i class="icon-user"></i> Release (unassign) Ticket</a></li>
+                        <li><a id="ticket-release" href="#release"><i class="icon-user"></i><?php echo lang('Release (unassign) Ticket'); ?> </a></li>
                     <?php
                     }
 
                     if(!$ticket->isOverdue()) { ?>
-                        <li><a id="ticket-overdue" href="#overdue"><i class="icon-bell"></i> Mark as Overdue</a></li>
+                        <li><a id="ticket-overdue" href="#overdue"><i class="icon-bell"></i><?php echo lang('Mark as Overdue'); ?> </a></li>
                     <?php
                     }
 
                     if($ticket->isAnswered()) { ?>
-                        <li><a id="ticket-unanswered" href="#unanswered"><i class="icon-circle-arrow-left"></i> Mark as Unanswered</a></li>
+                        <li><a id="ticket-unanswered" href="#unanswered"><i class="icon-circle-arrow-left"></i><?php echo lang('Mark as Unanswered'); ?> </a></li>
                     <?php
                     } else { ?>
-                        <li><a id="ticket-answered" href="#answered"><i class="icon-circle-arrow-right"></i> Mark as Answered</a></li>
+                        <li><a id="ticket-answered" href="#answered"><i class="icon-circle-arrow-right"></i><?php echo lang('Mark as Answered'); ?> </a></li>
                     <?php
                     }
                 }
 
                 if($thisstaff->canBanEmails()) {
                      if(!$emailBanned) {?>
-                        <li><a id="ticket-banemail" href="#banemail"><i class="icon-ban-circle"></i> Ban Email (<?php echo $ticket->getEmail(); ?>)</a></li>
+                        <li><a id="ticket-banemail" href="#banemail"><i class="icon-ban-circle"></i><?php echo lang('Ban Email'); ?>  (<?php echo $ticket->getEmail(); ?>)</a></li>
                 <?php
                      } elseif($unbannable) { ?>
-                        <li><a id="ticket-banemail" href="#unbanemail"><i class="icon-undo"></i> Unban Email (<?php echo $ticket->getEmail(); ?>)</a></li>
+                        <li><a id="ticket-banemail" href="#unbanemail"><i class="icon-undo"></i><?php echo lang('Unban Email'); ?>  (<?php echo $ticket->getEmail(); ?>)</a></li>
                     <?php
                      }
                 }?>
@@ -123,19 +123,19 @@
         <td width="50">
             <table border="0" cellspacing="" cellpadding="4" width="100%">
                 <tr>
-                    <th width="100">Status:</th>
+                    <th width="100"><?php echo lang('status'); ?>:</th>
                     <td><?php echo ucfirst($ticket->getStatus()); ?></td>
                 </tr>
                 <tr>
-                    <th>Priority:</th>
+                    <th><?php echo lang('priority'); ?>:</th>
                     <td><?php echo $ticket->getPriority(); ?></td>
                 </tr>
                 <tr>
-                    <th>Department:</th>
+                    <th><?php echo lang('department'); ?>:</th>
                     <td><?php echo Format::htmlchars($ticket->getDeptName()); ?></td>
                 </tr>
                 <tr>
-                    <th>Create Date:</th>
+                    <th><?php echo lang('create_date'); ?>:</th>
                     <td><?php echo Format::db_datetime($ticket->getCreateDate()); ?></td>
                 </tr>
             </table>
@@ -143,11 +143,11 @@
         <td width="50%">
             <table border="0" cellspacing="" cellpadding="4" width="100%">
                 <tr>
-                    <th width="100">Name:</th>
+                    <th width="100"><?php echo lang('name'); ?>:</th>
                     <td><?php echo Format::htmlchars($ticket->getName()); ?></td>
                 </tr>
                 <tr>
-                    <th>Email:</th>
+                    <th><?php echo lang('email'); ?>:</th>
                     <td>
                     <?php
                         echo $ticket->getEmail();
@@ -174,11 +174,11 @@
                     </td>
                 </tr>
                 <tr>
-                    <th>Phone:</th>
+                    <th><?php echo lang('phone'); ?>:</th>
                     <td><?php echo $ticket->getPhoneNumber(); ?></td>
                 </tr>
                 <tr>
-                    <th>Source:</th>
+                    <th><?php echo lang('source'); ?>:</th>
                     <td><?php
                         echo Format::htmlchars($ticket->getSource());
 
@@ -201,39 +201,39 @@
                 <?php
                 if($ticket->isOpen()) { ?>
                 <tr>
-                    <th width="100">Assigned To:</th>
+                    <th width="100"><?php echo lang('assigned_to'); ?>:</th>
                     <td>
                         <?php
                         if($ticket->isAssigned())
                             echo Format::htmlchars(implode('/', $ticket->getAssignees()));
                         else
-                            echo '<span class="faded">&mdash; Unassigned &mdash;</span>';
+                            echo '<span class="faded">&mdash; '.lang('unassigned').' &mdash;</span>';
                         ?>
                     </td>
                 </tr>
                 <?php
                 } else { ?>
                 <tr>
-                    <th width="100">Closed By:</th>
+                    <th width="100"><?php echo lang('closed_by'); ?>:</th>
                     <td>
                         <?php
                         if(($staff = $ticket->getStaff()))
                             echo Format::htmlchars($staff->getName());
                         else
-                            echo '<span class="faded">&mdash; Unknown &mdash;</span>';
+                            echo '<span class="faded">&mdash; '.lang('unknown').' &mdash;</span>';
                         ?>
                     </td>
                 </tr>
                 <?php
                 } ?>
                 <tr>
-                    <th>SLA Plan:</th>
+                    <th><?php echo lang('sla_plan'); ?>:</th>
                     <td><?php echo $sla?Format::htmlchars($sla->getName()):'<span class="faded">&mdash; none &mdash;</span>'; ?></td>
                 </tr>
                 <?php
                 if($ticket->isOpen()){ ?>
                 <tr>
-                    <th>Due Date:</th>
+                    <th><?php echo lang('due_date'); ?>:</th>
                     <td><?php echo Format::db_datetime($ticket->getEstDueDate()); ?></td>
                 </tr>
                 <?php
@@ -250,15 +250,15 @@
         <td width="50%">
             <table cellspacing="0" cellpadding="4" width="100%" border="0">
                 <tr>
-                    <th width="100">Help Topic:</th>
+                    <th width="100"><?php echo lang('help_topic'); ?>:</th>
                     <td><?php echo Format::htmlchars($ticket->getHelpTopic()); ?></td>
                 </tr>
                 <tr>
-                    <th nowrap>Last Message:</th>
+                    <th nowrap><?php echo lang('last_mesage'); ?>:</th>
                     <td><?php echo Format::db_datetime($ticket->getLastMsgDate()); ?></td>
                 </tr>
                 <tr>
-                    <th nowrap>Last Response:</th>
+                    <th nowrap><?php echo lang('last_response'); ?>:</th>
                     <td><?php echo Format::db_datetime($ticket->getLastRespDate()); ?></td>
                 </tr>
             </table>
@@ -273,10 +273,10 @@
     $tcount+= $ticket->getNumNotes();
 ?>
 <ul id="threads">
-    <li><a class="active" id="toggle_ticket_thread" href="#">Ticket Thread (<?php echo $tcount; ?>)</a></li>
+    <li><a class="active" id="toggle_ticket_thread" href="#"><?php echo lang('ticket_thread_only'); ?> (<?php echo $tcount; ?>)</a></li>
     <?php
     if(!$cfg->showNotesInline()) {?>
-    <li><a id="toggle_notes" href="#">Internal Notes (<?php echo $ticket->getNumNotes(); ?>)</a></li>
+    <li><a id="toggle_notes" href="#"><?php echo lang('internal_notes'); ?> (<?php echo $ticket->getNumNotes(); ?>)</a></li>
     <?php
     }?>
 </ul>
@@ -318,7 +318,7 @@
     <?php
         }
     } else {
-        echo "<p>No internal notes found.</p>";
+        echo "<p>".lang('no_internal_note')."</p>";
     }?>
 </div>
 <?php
@@ -327,7 +327,7 @@
     <?php
     $threadTypes=array('M'=>'message','R'=>'response', 'N'=>'note');
     /* -------- Messages & Responses & Notes (if inline)-------------*/
-    $types = array('M', 'R');
+    $types = array('M', 'R', 'P');
     if($cfg->showNotesInline())
         $types[] = 'N';
     if(($thread=$ticket->getThreadEntries($types))) {
@@ -357,7 +357,7 @@
             $msgId=$entry['id'];
        }
     } else {
-        echo '<p>Error fetching ticket thread - get technical help.</p>';
+        echo '<p>'.lang('error_fetc_tick').'</p>';
     }?>
 </div>
 <div class="clear" style="padding-bottom:10px;"></div>
@@ -373,18 +373,18 @@
     <ul>
         <?php
         if($thisstaff->canPostReply()) { ?>
-        <li><a id="reply_tab" href="#reply">Post Reply</a></li>
+        <li><a id="reply_tab" href="#reply"><?php echo lang('post_reply'); ?></a></li>
         <?php
         } ?>
-        <li><a id="note_tab" href="#note">Post Internal Note</a></li>
+        <li><a id="note_tab" href="#note"><?php echo lang('post_internal_note'); ?></a></li>
         <?php
         if($thisstaff->canTransferTickets()) { ?>
-        <li><a id="transfer_tab" href="#transfer">Dept. Transfer</a></li>
+        <li><a id="transfer_tab" href="#transfer"><?php echo lang('dept_transfer'); ?></a></li>
         <?php
         }
 
         if($thisstaff->canAssignTickets()) { ?>
-        <li><a id="assign_tab" href="#assign"><?php echo $ticket->isAssigned()?'Reassign Ticket':'Assign Ticket'; ?></a></li>
+        <li><a id="assign_tab" href="#assign"><?php echo $ticket->isAssigned()?lang('reassing_ticket'):lang('assign_ticket'); ?></a></li>
         <?php
         } ?>
     </ul>
@@ -399,7 +399,7 @@
         <table border="0" cellspacing="0" cellpadding="3">
             <tr>
                 <td width="160">
-                    <label><strong>TO:</strong></label>
+                    <label><strong><?php echo lang('for'); ?>:</strong></label>
                 </td>
                 <td width="765">
                     <?php
@@ -410,7 +410,7 @@
                     ?>
                     &nbsp;&nbsp;&nbsp;
                     <label><input type='checkbox' value='1' name="emailreply" id="remailreply"
-                        <?php echo ((!$info['emailreply'] && !$errors) || isset($info['emailreply']))?'checked="checked"':''; ?>> Email Reply</label>
+                        <?php echo ((!$info['emailreply'] && !$errors) || isset($info['emailreply']))?'checked="checked"':''; ?>><?php echo lang('email_reply'); ?></label>
                 </td>
             </tr>
             <?php
@@ -420,13 +420,13 @@
             }?>
             <tr>
                 <td width="160">
-                    <label><strong>Response:</strong></label>
+                    <label><strong><?php echo lang('response'); ?>:</strong></label>
                 </td>
                 <td width="765">
                     <?php
                     if(($cannedResponses=Canned::responsesByDeptId($ticket->getDeptId()))) {?>
                         <select id="cannedResp" name="cannedResp">
-                            <option value="0" selected="selected">Select a canned response</option>
+                            <option value="0" selected="selected"><?php echo lang('select_canned_resp'); ?></option>
                             <?php
                             foreach($cannedResponses as $id =>$title) {
                                 echo sprintf('<option value="%d">%s</option>',$id,$title);
@@ -434,7 +434,7 @@
                             ?>
                         </select>
                         &nbsp;&nbsp;&nbsp;
-                        <label><input type='checkbox' value='1' name="append" id="append" checked="checked"> Append</label>
+                        <label><input type='checkbox' value='1' name="append" id="append" checked="checked"><?php echo lang('append'); ?></label>
                         <br>
                     <?php
                     }?>
@@ -445,7 +445,7 @@
             if($cfg->allowAttachments()) { ?>
             <tr>
                 <td width="160">
-                    <label for="attachment">Attachments:</label>
+                    <label for="attachment"><?php echo lang('attachments'); ?>:</label>
                 </td>
                 <td width="765" id="reply_form_attachments" class="attachments">
                     <div class="canned_attachments">
@@ -461,24 +461,24 @@
             }?>
             <tr>
                 <td width="160">
-                    <label for="signature" class="left">Signature:</label>
+                    <label for="signature" class="left"><?php echo lang('signature'); ?>:</label>
                 </td>
                 <td width="765">
                     <?php
                     $info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
                     ?>
-                    <label><input type="radio" name="signature" value="none" checked="checked"> None</label>
+                    <label><input type="radio" name="signature" value="none" checked="checked"> <?php echo lang('none'); ?></label>
                     <?php
                     if($thisstaff->getSignature()) {?>
                     <label><input type="radio" name="signature" value="mine"
-                        <?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> My signature</label>
+                        <?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>><?php echo lang('my_signature'); ?></label>
                     <?php
                     } ?>
                     <?php
                     if($dept && $dept->canAppendSignature()) { ?>
                     <label><input type="radio" name="signature" value="dept"
                         <?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>>
-                        Dept. Signature (<?php echo Format::htmlchars($dept->getName()); ?>)</label>
+                        <?php echo lang('dept_signature'); ?> (<?php echo Format::htmlchars($dept->getName()); ?>)</label>
                     <?php
                     } ?>
                 </td>
@@ -487,18 +487,18 @@
             if($ticket->isClosed() || $thisstaff->canCloseTickets()) { ?>
             <tr>
                 <td width="160">
-                    <label><strong>Ticket Status:</strong></label>
+                    <label><strong><?php echo lang('ticket_status'); ?>:</strong></label>
                 </td>
                 <td width="765">
                     <?php
                     $statusChecked=isset($info['reply_ticket_status'])?'checked="checked"':'';
                     if($ticket->isClosed()) { ?>
                         <label><input type="checkbox" name="reply_ticket_status" id="reply_ticket_status" value="Open"
-                            <?php echo $statusChecked; ?>> Reopen on Reply</label>
+                            <?php echo $statusChecked; ?>>  <?php echo lang('reopen_on_reply'); ?></label>
                    <?php
                     } elseif($thisstaff->canCloseTickets()) { ?>
                          <label><input type="checkbox" name="reply_ticket_status" id="reply_ticket_status" value="Closed"
-                              <?php echo $statusChecked; ?>> Close on Reply</label>
+                              <?php echo $statusChecked; ?>> <?php echo lang('close_on_reply'); ?></label>
                    <?php
                     } ?>
                 </td>
@@ -508,8 +508,8 @@
             </div>
         </table>
         <p  style="padding-left:165px;">
-            <input class="btn_sm" type="submit" value="Post Reply">
-            <input class="btn_sm" type="reset" value="Reset">
+            <input class="btn_sm" type="submit" value="<?php echo lang('post_reply'); ?>">
+            <input class="btn_sm" type="reset" value="<?php echo lang('reset'); ?>">
         </p>
     </form>
     <?php
@@ -530,14 +530,14 @@
             } ?>
             <tr>
                 <td width="160">
-                    <label><strong>Internal Note:</strong></label>
+                    <label><strong><?php echo lang('Internal Note') ?>:</strong></label>
                 </td>
                 <td width="765">
-                    <div><span class="faded">Note details</span>&nbsp;
+                    <div><span class="faded"><?php echo lang('Note details') ?></span>&nbsp;
                         <span class="error">*&nbsp;<?php echo $errors['note']; ?></span></div>
                     <textarea name="note" id="internal_note" cols="80" rows="9" wrap="soft"><?php echo $info['note']; ?></textarea><br>
                     <div>
-                        <span class="faded">Note title - summary of the note (optional)</span>&nbsp;
+                        <span class="faded"><?php echo lang('Note title - summary of the note (optional)') ?></span>&nbsp;
                         <span class="error"&nbsp;<?php echo $errors['title']; ?></span>
                     </div>
                     <input type="text" name="title" id="title" size="60" value="<?php echo $info['title']; ?>" >
@@ -547,7 +547,7 @@
             if($cfg->allowAttachments()) { ?>
             <tr>
                 <td width="160">
-                    <label for="attachment">Attachments:</label>
+                    <label for="attachment"><?php echo lang('attachments'); ?>:</label>
                 </td>
                 <td width="765" class="attachments">
                     <div class="uploads">
@@ -563,31 +563,31 @@
             <tr><td colspan="2">&nbsp;</td></tr>
             <tr>
                 <td width="160">
-                    <label>Ticket Status:</label>
+                    <label><?php echo lang('ticket_status'); ?>:</label>
                 </td>
                 <td width="765">
                     <div class="faded"></div>
                     <select name="state">
-                        <option value="" selected="selected">&mdash; unchanged &mdash;</option>
+                        <option value="" selected="selected">&mdash; <?php echo lang('unchanged'); ?> &mdash;</option>
                         <?php
                         $state = $info['state'];
                         if($ticket->isClosed()){
-                            echo sprintf('<option value="open" %s>Reopen Ticket</option>',
+                            echo sprintf('<option value="open" %s>'.lang('reopen_ticket').'</option>',
                                     ($state=='reopen')?'selected="selelected"':'');
                         } else {
                             if($thisstaff->canCloseTickets())
-                                echo sprintf('<option value="closed" %s>Close Ticket</option>',
+                                echo sprintf('<option value="closed" %s>'.lang('close_ticket').'</option>',
                                     ($state=='closed')?'selected="selelected"':'');
 
                             /* Ticket open - states */
-                            echo '<option value="" disabled="disabled">&mdash; Ticket States &mdash;</option>';
+                            echo '<option value="" disabled="disabled">&mdash; '.lang('ticket_states').' &mdash;</option>';
 
                             //Answer - state
                             if($ticket->isAnswered())
-                                echo sprintf('<option value="unanswered" %s>Mark As Unanswered</option>',
+                                echo sprintf('<option value="unanswered" %s>'.lang('mark_as_ananswered').'</option>',
                                     ($state=='unanswered')?'selected="selelected"':'');
                             else
-                                echo sprintf('<option value="answered" %s>Mark As Answered</option>',
+                                echo sprintf('<option value="answered" %s>'.lang('mark_as_answered').'</option>',
                                     ($state=='answered')?'selected="selelected"':'');
 
                             //overdue - state
@@ -595,14 +595,14 @@
                             // Staff with edit perm. can still set overdue date & change SLA.
                             if($dept && $dept->isManager($thisstaff)) {
                                 if(!$ticket->isOverdue())
-                                    echo sprintf('<option value="overdue" %s>Flag As Overdue</option>',
+                                    echo sprintf('<option value="overdue" %s>'.lang('flag_as_overdue').'</option>',
                                         ($state=='answered')?'selected="selelected"':'');
                                 else
-                                    echo sprintf('<option value="notdue" %s>Clear Overdue Flag</option>',
+                                    echo sprintf('<option value="notdue" %s>'.lang('clear_ovedue').'</option>',
                                         ($state=='notdue')?'selected="selelected"':'');
 
                                 if($ticket->isAssigned())
-                                    echo sprintf('<option value="unassigned" %s>Release (Unassign) Ticket</option>',
+                                    echo sprintf('<option value="unassigned" %s>'.lang('release_unassign').'</option>',
                                         ($state=='unassigned')?'selected="selelected"':'');
                             }
                         }?>
@@ -614,8 +614,8 @@
         </table>
 
        <p  style="padding-left:165px;">
-           <input class="btn_sm" type="submit" value="Post Note">
-           <input class="btn_sm" type="reset" value="Reset">
+           <input class="btn_sm" type="submit" value="<?php echo lang('post_note'); ?>">
+           <input class="btn_sm" type="reset" value="<?php echo lang('reset'); ?>">
        </p>
    </form>
     <?php
@@ -636,15 +636,15 @@
             } ?>
             <tr>
                 <td width="160">
-                    <label for="deptId"><strong>Department:</strong></label>
+                    <label for="deptId"><strong><?php echo lang('department'); ?>:</strong></label>
                 </td>
                 <td width="765">
                     <?php
-                        echo sprintf('<span class="faded">Ticket is currently in <b>%s</b> department.</span>', $ticket->getDeptName());
+                        echo sprintf('<span class="faded">'.lang('ticket_current_in').' <b>%s</b> '.lang('department').'.</span>', $ticket->getDeptName());
                     ?>
                     <br>
                     <select id="deptId" name="deptId">
-                        <option value="0" selected="selected">&mdash; Select Target Department &mdash;</option>
+                        <option value="0" selected="selected">&mdash; <?php echo lang('select_target_dep'); ?> &mdash;</option>
                         <?php
                         if($depts=Dept::getDepartments()) {
                             foreach($depts as $id =>$name) {
@@ -659,10 +659,10 @@
             </tr>
             <tr>
                 <td width="160">
-                    <label><strong>Comments:</strong></label>
+                    <label><strong><?php echo lang('comments'); ?>:</strong></label>
                 </td>
                 <td width="765">
-                    <span class="faded">Enter reasons for the transfer.</span>
+                    <span class="faded"><?php echo lang('reasons_to_transfer'); ?></span>
                     <span class="error">*&nbsp;<?php echo $errors['transfer_comments']; ?></span><br>
                     <textarea name="transfer_comments" id="transfer_comments"
                         cols="80" rows="7" wrap="soft"><?php echo $info['transfer_comments']; ?></textarea>
@@ -670,8 +670,8 @@
             </tr>
         </table>
         <p style="padding-left:165px;">
-           <input class="btn_sm" type="submit" value="Transfer">
-           <input class="btn_sm" type="reset" value="Reset">
+           <input class="btn_sm" type="submit" value="<?php echo lang('transfer'); ?>">
+           <input class="btn_sm" type="reset" value="<?php echo lang('reset'); ?>">
         </p>
     </form>
     <?php
@@ -695,27 +695,27 @@
             } ?>
             <tr>
                 <td width="160">
-                    <label for="assignId"><strong>Assignee:</strong></label>
+                    <label for="assignId"><strong><?php echo lang('assignee'); ?>:</strong></label>
                 </td>
                 <td width="765">
                     <?php
                     if($ticket->isAssigned() && $ticket->isOpen()) {
-                        echo sprintf('<span class="faded">Ticket is currently assigned to <b>%s</b></span>',
+                        echo sprintf('<span class="faded">'.lang('ticket_assig_current').' <b>%s</b></span>',
                                 $ticket->getAssignee());
                     } else {
-                        echo '<span class="faded">Assigning a closed ticket will <b>reopen</b> it!</span>';
+                        echo '<span class="faded">'.lang('closed_tick_reopen').'</span>';
                     }
                     ?>
                     <br>
                     <select id="assignId" name="assignId">
-                        <option value="0" selected="selected">&mdash; Select Staff Member OR a Team &mdash;</option>
+                        <option value="0" selected="selected">&mdash; <?php echo lang('select_staff'); ?> &mdash;</option>
                         <?php
                         if($ticket->isOpen() && !$ticket->isAssigned())
                             echo sprintf('<option value="%d">Claim Ticket (comments optional)</option>', $thisstaff->getId());
 
                         $sid=$tid=0;
                         if(($users=Staff::getAvailableStaffMembers())) {
-                            echo '<OPTGROUP label="Staff Members ('.count($users).')">';
+                            echo '<OPTGROUP label="'.lang('staff_members').' ('.count($users).')">';
                             $staffId=$ticket->isAssigned()?$ticket->getStaffId():0;
                             foreach($users as $id => $name) {
                                 if($staffId && $staffId==$id)
@@ -747,39 +747,39 @@
             </tr>
             <tr>
                 <td width="160">
-                    <label><strong>Comments:</strong><span class='error'>&nbsp;</span></label>
+                    <label><strong><?php echo lang('comments'); ?>:</strong><span class='error'>&nbsp;</span></label>
                 </td>
                 <td width="765">
-                    <span class="faded">Enter reasons for the assignment or instructions for assignee.</span>
+                    <span class="faded"><?php echo lang('reason_assignment'); ?></span>
                     <span class="error">*&nbsp;<?php echo $errors['assign_comments']; ?></span><br>
                     <textarea name="assign_comments" id="assign_comments" cols="80" rows="7" wrap="soft"><?php echo $info['assign_comments']; ?></textarea>
                 </td>
             </tr>
         </table>
         <p  style="padding-left:165px;">
-            <input class="btn_sm" type="submit" value="<?php echo $ticket->isAssigned()?'Reassign':'Assign'; ?>">
-            <input class="btn_sm" type="reset" value="Reset">
+            <input class="btn_sm" type="submit" value="<?php echo $ticket->isAssigned()?lang('reasisgn'):lang('assign'); ?>">
+            <input class="btn_sm" type="reset" value="<?php echo lang('reset'); ?>">
         </p>
     </form>
     <?php
     } ?>
 </div>
 <div style="display:none;" class="dialog" id="print-options">
-    <h3>Ticket Print Options</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('ticket_print_opt'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <form action="tickets.php?id=<?php echo $ticket->getId(); ?>" method="post" id="print-form" name="print-form">
         <?php csrf_token(); ?>
         <input type="hidden" name="a" value="print">
         <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
         <fieldset class="notes">
-            <label for="notes">Print Notes:</label>
-            <input type="checkbox" id="notes" name="notes" value="1"> Print <b>Internal</b> Notes/Comments
+            <label for="notes"><?php echo lang('print_notes'); ?>:</label>
+            <input type="checkbox" id="notes" name="notes" value="1"> <?php echo lang('print_intern_note'); ?>/<?php echo lang('comments'); ?>
         </fieldset>
         <fieldset>
-            <label for="psize">Paper Size:</label>
+            <label for="psize"><?php echo lang('paper_size_only'); ?>:</label>
             <select id="psize" name="psize">
-                <option value="">&mdash; Select Print Paper Size &mdash;</option>
+                <option value="">&mdash; <?php echo lang('s_print_p_size'); ?> &mdash;</option>
                 <?php
                   $options=array('Letter', 'Legal', 'A4', 'A3');
                   $psize =$_SESSION['PAPER_SIZE']?$_SESSION['PAPER_SIZE']:$thisstaff->getDefaultPaperSize();
@@ -793,74 +793,74 @@
         <hr style="margin-top:3em"/>
         <p class="full-width">
             <span class="buttons" style="float:left">
-                <input type="reset" value="Reset">
+                <input type="reset" value="<?php echo lang('reset'); ?>">
                 <input type="button" value="Cancel" class="close">
             </span>
             <span class="buttons" style="float:right">
-                <input type="submit" value="Print">
+                <input type="submit" value="<?php echo lang("print"); ?>">
             </span>
          </p>
     </form>
     <div class="clear"></div>
 </div>
 <div style="display:none;" class="dialog" id="ticket-status">
-    <h3><?php echo sprintf('%s Ticket #%s', ($ticket->isClosed()?'Reopen':'Close'), $ticket->getNumber()); ?></h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo sprintf('%s Ticket #%s', ($ticket->isClosed()?lang('reopen'):lang('close')), $ticket->getNumber()); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
-    <?php echo sprintf('Are you sure you want to <b>%s</b> this ticket?', $ticket->isClosed()?'REOPEN':'CLOSE'); ?>
+    <?php echo sprintf(lang('sure_you_want_to').' <b>%s</b> '.lang('this_ticket').'?', $ticket->isClosed()?lang('reopen'):lang('close')); ?>
     <form action="tickets.php?id=<?php echo $ticket->getId(); ?>" method="post" id="status-form" name="status-form">
         <?php csrf_token(); ?>
         <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
         <input type="hidden" name="a" value="process">
         <input type="hidden" name="do" value="<?php echo $ticket->isClosed()?'reopen':'close'; ?>">
         <fieldset>
-            <em>Reasons for status change (internal note). Optional but highly recommended.</em><br>
+            <em><?php echo lang('Reasons for status change (internal note). Optional but highly recommended.') ?> </em><br>
             <textarea name="ticket_status_notes" id="ticket_status_notes" cols="50" rows="5" wrap="soft"><?php echo $info['ticket_status_notes']; ?></textarea>
         </fieldset>
         <hr style="margin-top:1em"/>
         <p class="full-width">
             <span class="buttons" style="float:left">
-                <input type="reset" value="Reset">
-                <input type="button" value="Cancel" class="close">
+                <input type="reset" value="<?php echo lang('reset'); ?>">
+                <input type="button" value="<?php echo lang('cancel'); ?>" class="close">
             </span>
             <span class="buttons" style="float:right">
-                <input type="submit" value="<?php echo $ticket->isClosed()?'Reopen':'Close'; ?>">
+                <input type="submit" value="<?php echo $ticket->isClosed()?lang('reopen'):lang('close'); ?>">
             </span>
          </p>
     </form>
     <div class="clear"></div>
 </div>
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="claim-confirm">
-        Are you sure want to <b>claim</b> (self assign) this ticket?
+        <?php echo lang('sure_claim_ticket'); ?>
     </p>
     <p class="confirm-action" style="display:none;" id="answered-confirm">
-        Are you sure want to flag the ticket as <b>answered</b>?
+        <?php echo lang('sure_flat_ticket'); ?>
     </p>
     <p class="confirm-action" style="display:none;" id="unanswered-confirm">
-        Are you sure want to flag the ticket as <b>unanswered</b>?
+        <?php echo lang('sure_flat_ticket_u'); ?>
     </p>
     <p class="confirm-action" style="display:none;" id="overdue-confirm">
-        Are you sure want to flag the ticket as <font color="red"><b>overdue</b></font>?
+        <?php echo lang('sure_flat_tick_ove'); ?>
     </p>
     <p class="confirm-action" style="display:none;" id="banemail-confirm">
-        Are you sure want to <b>ban</b> <?php echo $ticket->getEmail(); ?>? <br><br>
-        New tickets from the email address will be auto-rejected.
+        <?php echo lang('sure_to_ban'); ?> <?php echo $ticket->getEmail(); ?>? <br><br>
+        <?php echo lang('ticket_auto_reject'); ?>
     </p>
     <p class="confirm-action" style="display:none;" id="unbanemail-confirm">
-        Are you sure want to <b>remove</b> <?php echo $ticket->getEmail(); ?> from ban list?
+        <?php echo lang('sure_to_remove'); ?> <?php echo $ticket->getEmail(); ?> <?php echo lang('from_ban_list'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="release-confirm">
-        Are you sure want to <b>unassign</b> ticket from <b><?php echo $ticket->getAssigned(); ?></b>?
+        <?php echo lang('sure_unassign_tick'); ?> <b><?php echo $ticket->getAssigned(); ?></b>?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE this ticket?</strong></font>
-        <br><br>Deleted tickets CANNOT be recovered, including any associated attachments.
+        <font color="red"><strong><?php echo lang('sure_del_one_tick'); ?></strong></font>
+        <br><br><?php echo lang('d_ticket_cant_rec'); ?>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <form action="tickets.php?id=<?php echo $ticket->getId(); ?>" method="post" id="confirm-form" name="confirm-form">
         <?php csrf_token(); ?>
         <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
@@ -869,10 +869,10 @@
         <hr style="margin-top:1em"/>
         <p class="full-width">
             <span class="buttons" style="float:left">
-                <input type="button" value="Cancel" class="close">
+                <input type="button" value="<?php echo lang('cancel'); ?>" class="close">
             </span>
             <span class="buttons" style="float:right">
-                <input type="submit" value="OK">
+                <input type="submit" value="<?php echo lang('ok'); ?>">
             </span>
          </p>
     </form>
diff --git a/include/staff/tickets.inc.php b/include/staff/tickets.inc.php
index ac38d5ff..9ce38806 100644
--- a/include/staff/tickets.inc.php
+++ b/include/staff/tickets.inc.php
@@ -1,5 +1,5 @@
 <?php
-if(!defined('OSTSCPINC') || !$thisstaff || !@$thisstaff->isStaff()) die('Access Denied');
+if(!defined('OSTSCPINC') || !$thisstaff || !@$thisstaff->isStaff()) die(lang('access_denied'));
 
 $qstr='&'; //Query string collector
 if($_REQUEST['status']) { //Query string status has nothing to do with the real status used below; gets overloaded.
@@ -15,7 +15,7 @@
   if( ($_REQUEST['query'] && strlen($_REQUEST['query'])<3) 
       || (!$_REQUEST['query'] && isset($_REQUEST['basic_search'])) ){ //Why do I care about this crap...
       $search=false; //Instead of an error page...default back to regular query..with no search.
-      $errors['err']='Search term must be more than 3 chars';
+      $errors['err']=lang('search_term');
       $searchTerm='';
   }
 }
@@ -28,29 +28,37 @@
 switch(strtolower($_REQUEST['status'])){ //Status is overloaded
     case 'open':
         $status='open';
+        $title=lang('open_tickets');
         break;
     case 'closed':
         $status='closed';
+        $title=lang('closed_tickets');
         $showassigned=true; //closed by.
         break;
     case 'overdue':
         $status='open';
+        $title=lang('open_tickets');
         $showoverdue=true;
-        $results_type='Overdue Tickets';
+        $results_type=lang('overdue_tickets');
         break;
     case 'assigned':
         $status='open';
+        $title=lang('open_tickets');
         $staffId=$thisstaff->getId();
-        $results_type='My Tickets';
+        $results_type=lang('my_tickets');
         break;
     case 'answered':
         $status='open';
+        $title=lang('open_tickets');
         $showanswered=true;
-        $results_type='Answered Tickets';
+        $results_type=lang('answered_tickets');
         break;
     default:
         if(!$search)
+        {
             $_REQUEST['status']=$status='open';
+            $title=lang('open_tickets');
+        }
 }
 
 $qwhere ='';
@@ -78,7 +86,7 @@
 
 //Queues: Overloaded sub-statuses  - you've got to just have faith!
 if($staffId && ($staffId==$thisstaff->getId())) { //My tickets
-    $results_type='Assigned Tickets';
+    $results_type=lang('assigned_tickets');
     $qwhere.=' AND ticket.staff_id='.db_input($staffId);
     $showassigned=false; //My tickets...already assigned to the staff.
 }elseif($showoverdue) { //overdue
@@ -119,12 +127,21 @@
             //This sucks..mass scan! search anything that moves! 
             
             $deep_search=true;
-            $qwhere.=" AND ( ticket.email LIKE '%$queryterm%'".
-                        " OR ticket.name LIKE '%$queryterm%'".
-                        " OR ticket.subject LIKE '%$queryterm%'".
-                        " OR thread.body LIKE '%$queryterm%'".
-                        " OR thread.title LIKE '%$queryterm%'".
-                        ' ) ';
+            if($_REQUEST['stype'] && $_REQUEST['stype']=='FT') { //Using full text on big fields.
+                $qwhere.=" AND ( ticket.email LIKE '%$queryterm%'".
+                            " OR ticket.name LIKE '%$queryterm%'".
+                            " OR ticket.subject LIKE '%$queryterm%'".
+                            " OR thread.title LIKE '%$queryterm%'".
+                            " OR MATCH(thread.body)   AGAINST('$queryterm')".
+                            ' ) ';
+            }else{
+                $qwhere.=" AND ( ticket.email LIKE '%$queryterm%'".
+                            " OR ticket.name LIKE '%$queryterm%'".
+                            " OR ticket.subject LIKE '%$queryterm%'".
+                            " OR thread.body LIKE '%$queryterm%'".
+                            " OR thread.title LIKE '%$queryterm%'".
+                            ' ) ';
+            }
         }
     }
     //department
@@ -292,10 +309,10 @@
 $res = db_query($query);
 $showing=db_num_rows($res)?$pageNav->showing():"";
 if(!$results_type)
-    $results_type = ucfirst($status).' Tickets';
+    $results_type = ucfirst($title);
 
 if($search)
-    $results_type.= ' (Search Results)';
+    $results_type.= ' ('.lang('search_results').')';
 
 $negorder=$order=='DESC'?'ASC':'DESC'; //Negate the sorting..
 
@@ -310,8 +327,8 @@
         <tr>
             <td><input type="text" id="basic-ticket-search" name="query" size=30 value="<?php echo Format::htmlchars($_REQUEST['query']); ?>"
                 autocomplete="off" autocorrect="off" autocapitalize="off"></td>
-            <td><input type="submit" name="basic_search" class="button" value="Search"></td>
-            <td>&nbsp;&nbsp;<a href="" id="go-advanced">[advanced]</a></td>
+            <td><input type="submit" name="basic_search" class="button" value="<?php echo lang('search'); ?>"></td>
+            <td>&nbsp;&nbsp;<a href="" id="go-advanced">[<?php echo lang('advanced'); ?>]</a></td>
         </tr>
     </table>
     </form>
@@ -321,7 +338,7 @@
 <div style="margin-bottom:20px">
 <form action="tickets.php" method="POST" name='tickets'>
 <?php csrf_token(); ?>
- <a class="refresh" href="<?php echo $_SERVER['REQUEST_URI']; ?>">Refresh</a>
+ <a class="refresh" href="<?php echo $_SERVER['REQUEST_URI']; ?>"><?php echo lang('refresh'); ?></a>
  <input type="hidden" name="a" value="mass_process" >
  <input type="hidden" name="do" id="action" value="" >
  <input type="hidden" name="status" value="<?php echo Format::htmlchars($_REQUEST['status']); ?>" >
@@ -334,26 +351,26 @@
             <?php } ?>
 	        <th width="70">
                 <a <?php echo $id_sort; ?> href="tickets.php?sort=ID&order=<?php echo $negorder; ?><?php echo $qstr; ?>" 
-                    title="Sort By Ticket ID <?php echo $negorder; ?>">Ticket</a></th>
+                    title="<?php echo lang('sort_by_ticket'); ?> <?php echo $negorder; ?>"><?php echo lang('ticket'); ?></a></th>
 	        <th width="70">
                 <a  <?php echo $date_sort; ?> href="tickets.php?sort=date&order=<?php echo $negorder; ?><?php echo $qstr; ?>" 
-                    title="Sort By Date <?php echo $negorder; ?>">Date</a></th>
+                    title="<?php echo lang('sort_by_date'); ?> <?php echo $negorder; ?>"><?php echo lang('date'); ?></a></th>
 	        <th width="280">
                  <a <?php echo $subj_sort; ?> href="tickets.php?sort=subj&order=<?php echo $negorder; ?><?php echo $qstr; ?>" 
-                    title="Sort By Subject <?php echo $negorder; ?>">Subject</a></th>
+                    title="<?php echo lang('sort_by_subject'); ?> <?php echo $negorder; ?>"><?php echo lang('subject'); ?></a></th>
             <th width="170">
                 <a <?php echo $name_sort; ?> href="tickets.php?sort=name&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
-                     title="Sort By Name <?php echo $negorder; ?>">From</a></th>
+                     title="<?php echo lang('sort_by_name'); ?> <?php echo $negorder; ?>"><?php echo lang('from'); ?></a></th>
             <?php
             if($search && !$status) { ?>
                 <th width="60">
                     <a <?php echo $status_sort; ?> href="tickets.php?sort=status&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
-                        title="Sort By Status <?php echo $negorder; ?>">Status</a></th>
+                        title="<?php echo lang('sort_by_status'); ?> <?php echo $negorder; ?>"><?php echo lang('status'); ?></a></th>
             <?php
             } else { ?>
                 <th width="60" <?php echo $pri_sort;?>>
                     <a <?php echo $pri_sort; ?> href="tickets.php?sort=pri&order=<?php echo $negorder; ?><?php echo $qstr; ?>" 
-                        title="Sort By Priority <?php echo $negorder; ?>">Priority</a></th>
+                        title="<?php echo lang('sort_by_priority'); ?> <?php echo $negorder; ?>"><?php echo lang('priority'); ?></a></th>
             <?php
             }
 
@@ -362,18 +379,18 @@
                 if(!strcasecmp($status,'closed')) { ?>
                     <th width="150">
                         <a <?php echo $staff_sort; ?> href="tickets.php?sort=staff&order=<?php echo $negorder; ?><?php echo $qstr; ?>" 
-                            title="Sort By Closing Staff Name <?php echo $negorder; ?>">Closed By</a></th>
+                            title="<?php echo lang('sort_by_staff'); ?> <?php echo $negorder; ?>"><?php echo lang('closed_by'); ?></a></th>
                 <?php
                 } else { //assigned to ?>
                     <th width="150">
                         <a <?php echo $assignee_sort; ?> href="tickets.php?sort=assignee&order=<?php echo $negorder; ?><?php echo $qstr; ?>" 
-                            title="Sort By Assignee <?php echo $negorder;?>">Assigned To</a></th>
+                            title="<?php echo lang('sort_by_assignee'); ?> <?php echo $negorder;?>"><?php echo lang('assigned_to'); ?></a></th>
                 <?php
                 }
             } else { ?>
                 <th width="150">
                     <a <?php echo $dept_sort; ?> href="tickets.php?sort=dept&order=<?php echo $negorder;?><?php echo $qstr; ?>" 
-                        title="Sort By Department <?php echo $negorder; ?>">Department</a></th>
+                        title="<?php echo lang('sort_by_depart'); ?> <?php echo $negorder; ?>"><?php echo lang('department'); ?></a></th>
             <?php
             } ?>
         </tr>
@@ -422,7 +439,7 @@
                 </td>
                 <?php } ?>
                 <td align="center" title="<?php echo $row['email']; ?>" nowrap>
-                  <a class="Icon <?php echo strtolower($row['source']); ?>Ticket ticketPreview" title="Preview Ticket" 
+                  <a class="Icon <?php echo strtolower($row['source']); ?>Ticket ticketPreview" title="<?php echo lang('preview_ticket'); ?>" 
                     href="tickets.php?id=<?php echo $row['ticket_id']; ?>"><?php echo $tid; ?></a></td>
                 <td align="center" nowrap><?php echo Format::db_date($row['created']); ?></td>
                 <td><a <?php if($flag) { ?> class="Icon <?php echo $flag; ?>Ticket" title="<?php echo ucfirst($flag); ?> Ticket" <?php } ?> 
@@ -449,20 +466,20 @@
             <?php
             } //end of while.
         else: //not tickets found!! set fetch error.
-            $ferror='There are no tickets here. (Leave a little early today).';  
+            $ferror=lang('no_tickets');  
         endif; ?>
     </tbody>
     <tfoot>
      <tr>
         <td colspan="7">
             <?php if($res && $num && $thisstaff->canManageTickets()){ ?>
-            Select:&nbsp;
-            <a id="selectAll" href="#ckb">All</a>&nbsp;&nbsp;
-            <a id="selectNone" href="#ckb">None</a>&nbsp;&nbsp;
-            <a id="selectToggle" href="#ckb">Toggle</a>&nbsp;&nbsp;
+            <?php echo lang('select'); ?>:&nbsp;
+            <a id="selectAll" href="#ckb"><?php echo lang('all'); ?></a>&nbsp;&nbsp;
+            <a id="selectNone" href="#ckb"><?php echo lang('none'); ?></a>&nbsp;&nbsp;
+            <a id="selectToggle" href="#ckb"><?php echo lang('toggle'); ?></a>&nbsp;&nbsp;
             <?php }else{
                 echo '<i>';
-                echo $ferror?Format::htmlchars($ferror):'Query returned 0 results.';
+                echo $ferror?Format::htmlchars($ferror):lang('query_no-results');
                 echo '</i>';
             } ?>
         </td>
@@ -473,7 +490,7 @@
     if($num>0){ //if we actually had any tickets returned.
         echo '<div>&nbsp;Page:'.$pageNav->getPageLinks().'&nbsp;';
         echo '<a class="export-csv" href="?a=export&h='
-            .$hash.'&status='.$_REQUEST['status'] .'">Export</a></div>';
+            .$hash.'&status='.$_REQUEST['status'] .'">'.lang('export').'</a></div>';
     ?>
         <?php
          if($thisstaff->canManageTickets()) { ?>
@@ -482,30 +499,30 @@
             $status=$_REQUEST['status']?$_REQUEST['status']:$status;
             switch (strtolower($status)) {
                 case 'closed': ?>
-                    <input class="button" type="submit" name="reopen" value="Reopen" >
+                    <input class="button" type="submit" name="reopen" value="<?php echo lang('reopen'); ?>" >
                     <?php
                     break;
                 case 'open':
                 case 'answered':
                 case 'assigned':
                     ?>
-                    <input class="button" type="submit" name="mark_overdue" value="Overdue" >
-                    <input class="button" type="submit" name="close" value="Close">
+                    <input class="button" type="submit" name="mark_overdue" value="<?php echo lang('overdue'); ?>" >
+                    <input class="button" type="submit" name="close" value="<?php echo lang('close'); ?>">
                     <?php
                     break;
                 case 'overdue':
                     ?>
-                    <input class="button" type="submit" name="close" value="Close">
+                    <input class="button" type="submit" name="close" value="<?php echo lang('close'); ?>">
                     <?php
                     break;
                 default: //search??
                     ?>
-                    <input class="button" type="submit" name="close" value="Close" >
-                    <input class="button" type="submit" name="reopen" value="Reopen">
+                    <input class="button" type="submit" name="close" value="<?php echo lang('close'); ?>" >
+                    <input class="button" type="submit" name="reopen" value="<?php echo lang('reopen'); ?>">
             <?php
             }
             if($thisstaff->canDeleteTickets()) { ?>
-                <input class="button" type="submit" name="delete" value="Delete">
+                <input class="button" type="submit" name="delete" value="<?php echo lang('delete'); ?>">
             <?php } ?>
         </p>
         <?php
@@ -515,60 +532,60 @@
 </div>
 
 <div style="display:none;" class="dialog" id="confirm-action">
-    <h3>Please Confirm</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('please_confirm'); ?></h3>
+    <a class="close" href="">X</a>
     <hr/>
     <p class="confirm-action" style="display:none;" id="close-confirm">
-        Are you sure want to <b>close</b> selected open tickets?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('close'); ?></b> <?php echo lang('selected_open_tic'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="reopen-confirm">
-        Are you sure want to <b>reopen</b> selected closed tickets?
+        <?php echo lang('sure_you_want_to'); ?> <b><?php echo lang('reopen'); ?></b> <?php echo lang('selt_close_tickets'); ?>?
     </p>
     <p class="confirm-action" style="display:none;" id="mark_overdue-confirm">
-        Are you sure want to flag the selected tickets as <font color="red"><b>overdue</b></font>?
+        <?php echo lang('sure_flag_ticket'); ?> <font color="red"><b><?php echo lang('overdue'); ?></b></font>?
     </p>
     <p class="confirm-action" style="display:none;" id="delete-confirm">
-        <font color="red"><strong>Are you sure you want to DELETE selected tickets?</strong></font>
-        <br><br>Deleted tickets CANNOT be recovered, including any associated attachments.
+        <font color="red"><strong><?php echo lang('sure_delete_ticket'); ?></strong></font>
+        <br><br><?php echo lang('d_ticket_cant_rec'); ?>
     </p>
-    <div>Please confirm to continue.</div>
+    <div><?php echo lang('confirm_to_continue'); ?></div>
     <hr style="margin-top:1em"/>
     <p class="full-width">
         <span class="buttons" style="float:left">
-            <input type="button" value="No, Cancel" class="close">
+            <input type="button" value="<?php echo lang('no_cancel'); ?>" class="close">
         </span>
         <span class="buttons" style="float:right">
-            <input type="button" value="Yes, Do it!" class="confirm">
+            <input type="button" value="<?php echo lang('yes_doit'); ?>!" class="confirm">
         </span>
      </p>
     <div class="clear"></div>
 </div>
 
 <div class="dialog" style="display:none;" id="advanced-search">
-    <h3>Advanced Ticket Search</h3>
-    <a class="close" href="">&times;</a>
+    <h3><?php echo lang('ticket_searh'); ?></h3>
+    <a class="close" href="">X</a>
     <form action="tickets.php" method="post" id="search" name="search">
         <input type="hidden" name="a" value="search">
         <fieldset class="query">
-            <label for="query">Keyword:</label>
-            <input type="input" id="query" name="query" size="20"> <em>Optional</em>
+            <label for="query"><?php echo lang('keyword'); ?>:</label>
+            <input type="input" id="query" name="query" size="20"> <em><?php echo lang('optional'); ?></em>
         </fieldset>
         <fieldset>
-            <label for="status">Status:</label>
+            <label for="status"><?php echo lang('status'); ?>:</label>
             <select id="status" name="status">
-                <option value="">&mdash; Any Status &mdash;</option>
-                <option value="open">Open</option>
+                <option value="">&mdash; <?php echo lang('any_status'); ?> &mdash;</option>
+                <option value="open"><?php echo lang('open'); ?></option>
                 <?php
                 if(!$cfg->showAnsweredTickets()) {?>
-                <option value="answered">Answered</option>
+                <option value="answered"><?php echo lang('answered'); ?></option>
                 <?php
                 } ?>
-                <option value="overdue">Overdue</option>
-                <option value="closed">Closed</option>
+                <option value="overdue"><?php echo lang('overdue'); ?></option>
+                <option value="closed"><?php echo lang('closed'); ?></option>
             </select>
-            <label for="deptId">Dept:</label>
+            <label for="deptId"><?php echo lang('department'); ?>:</label>
             <select id="deptId" name="deptId">
-                <option value="">&mdash; All Departments &mdash;</option>
+                <option value="">&mdash; <?php echo lang('all_department'); ?> &mdash;</option>
                 <?php
                 if(($mydepts = $thisstaff->getDepts()) && ($depts=Dept::getDepartments())) {
                     foreach($depts as $id =>$name) {
@@ -580,11 +597,11 @@
             </select>
         </fieldset>
         <fieldset class="owner">
-            <label for="assignee">Assigned To:</label>
+            <label for="assignee"><?php echo lang('assigned_to'); ?>:</label>
             <select id="assignee" name="assignee">
-                <option value="">&mdash; Anyone &mdash;</option>
-                <option value="0">&mdash; Unassigned &mdash;</option>
-                <option value="<?php echo $thisstaff->getId(); ?>">Me</option>
+                <option value="">&mdash; <?php echo lang('anyone'); ?> &mdash;</option>
+                <option value="0">&mdash;<?php echo lang('unassigned'); ?>  &mdash;</option>
+                <option value="<?php echo $thisstaff->getId(); ?>"><?php echo lang('me'); ?></option>
                 <?php
                 if(($users=Staff::getStaffMembers())) {
                     echo '<OPTGROUP label="Staff Members ('.count($users).')">';
@@ -605,10 +622,10 @@
                 }
                 ?>
             </select>
-            <label for="staffId">Closed By:</label>
+            <label for="staffId"><?php echo lang('closed_by'); ?>:</label>
             <select id="staffId" name="staffId">
-                <option value="0">&mdash; Anyone &mdash;</option>
-                <option value="<?php echo $thisstaff->getId(); ?>">Me</option>
+                <option value="0">&mdash; <?php echo lang('anyone'); ?> &mdash;</option>
+                <option value="<?php echo $thisstaff->getId(); ?>"><?php echo lang('me'); ?></option>
                 <?php
                 if(($users=Staff::getStaffMembers())) {
                     foreach($users as $id => $name)
@@ -618,9 +635,9 @@
             </select>
         </fieldset>
         <fieldset>
-            <label for="topicId">Help Topic:</label>
+            <label for="topicId"><?php echo lang('help_topic'); ?>:</label>
             <select id="topicId" name="topicId">
-                <option value="" selected >&mdash; All Help Topics &mdash;</option>
+                <option value="" selected >&mdash; <?php echo lang('all_help_topics'); ?> &mdash;</option>
                 <?php
                 if($topics=Topic::getHelpTopics()) {
                     foreach($topics as $id =>$name)
@@ -630,16 +647,16 @@
             </select>
         </fieldset>
         <fieldset class="date_range">
-            <label>Date Range:</label>
+            <label><?php echo lang('date_range'); ?>:</label>
             <input class="dp" type="input" size="20" name="startDate">
-            <span>TO</span>
+            <span><?php echo lang('to'); ?></span>
             <input class="dp" type="input" size="20" name="endDate">
         </fieldset>
         <p>
             <span class="buttons">
-                <input type="submit" value="Search">
-                <input type="reset" value="Reset">
-                <input type="button" value="Cancel" class="close">
+                <input type="submit" value="<?php echo lang('search'); ?>">
+                <input type="reset" value="<?php echo lang('reset'); ?>">
+                <input type="button" value="<?php echo lang('cancel'); ?>" class="close">
             </span>
             <span class="spinner">
                 <img src="./images/ajax-loader.gif" width="16" height="16">
diff --git a/include/staff/tpl.inc.php b/include/staff/tpl.inc.php
index 6dc296cf..32bb0c5c 100644
--- a/include/staff/tpl.inc.php
+++ b/include/staff/tpl.inc.php
@@ -32,11 +32,11 @@
 $tpl=$msgtemplates[$selected];
 
 ?>
-<h2>Email Template Message - <span><?php echo $name; ?></span></h2>
+<h2><?php echo lang('email_temp_mg') ?> - <span><?php echo $name; ?></span></h2>
 <div style="padding-top:10px;padding-bottom:5px;">
     <form method="get" action="templates.php">
     <input type="hidden" name="a" value="manage">
-    Message Template:
+    <?php echo lang('message_temp'); ?>:
     <select id="tpl_options" name="id" style="width:300px;">
         <option value="">&mdash; Select Setting Group &mdash;</option>
         <?php
@@ -72,20 +72,20 @@
      <tr>
         <th colspan="2">
             <h4><?php echo Format::htmlchars($tpl['desc']); ?></h4>
-            <em>Subject and body required.  <a class="tip" href="ticket_variables.txt">Supported Variables</a>.</em>
+            <em><?php echo lang('sb_required'); ?>  <a class="tip" href="ticket_variables.txt"><?php echo lang('support_var'); ?></a>.</em>
         </th>
      </tr>
     </thead>
     <tbody>
         <tr>
             <td colspan=2>
-                <strong>Message Subject:</strong> <em>Email message subject</em> <font class="error">*&nbsp;<?php echo $errors['subj']; ?></font><br>
+                <strong><?php echo lang('message_subject'); ?>:</strong> <em><?php echo lang('email_s_message'); ?></em> <font class="error">*&nbsp;<?php echo $errors['subj']; ?></font><br>
                 <input type="text" name="subj" size="60" value="<?php echo $info['subj']; ?>" >
             </td>
         </tr>
         <tr>
             <td colspan="2">
-                <strong>Message Body:</strong> <em>Email message body.</em> <font class="error">*&nbsp;<?php echo $errors['body']; ?></font><br>
+                <strong><?php echo lang('message_body'); ?>:</strong> <em><?php echo lang('email_mg_body'); ?></em> <font class="error">*&nbsp;<?php echo $errors['body']; ?></font><br>
                 <textarea name="body" cols="21" rows="16" style="width:98%;" wrap="soft" ><?php echo $info['body']; ?></textarea>
             </td>
         </tr>
diff --git a/include/upgrader/aborted.inc.php b/include/upgrader/aborted.inc.php
index 8b8d8cbd..44e065b1 100644
--- a/include/upgrader/aborted.inc.php
+++ b/include/upgrader/aborted.inc.php
@@ -20,7 +20,7 @@
             echo '<b><font color="red">Internal error occurred - get technical help.</font></b>';
         }
         ?>
-        <p><b>For more detailed information, please view <a href="logs.php">system logs</a> or check your email.</b></p>
+        <p><b>For detailed - please view <a href="logs.php">system logs</a> or check your email.</b></p>
         <br>
         <p>Please, refer to the <a target="_blank" href="http://osticket.com/wiki/Upgrade_and_Migration">Upgrade Guide</a> on the wiki for more information.</p>
     </div>
diff --git a/include/upgrader/done.inc.php b/include/upgrader/done.inc.php
index 1c01fb7c..f4a55538 100644
--- a/include/upgrader/done.inc.php
+++ b/include/upgrader/done.inc.php
@@ -7,7 +7,7 @@
     <div id="main">
         <h1 style="color:green;">Upgrade Completed!</h1>
         <div id="intro">
-        <p>Congratulations! osTicket upgrade has completed successfully.</p>
+        <p>Congratulations osTicket upgrade has been completed successfully.</p>
         <p>Please refer to <a href="http://osticket.com/wiki/Release_Notes" target="_blank">Release Notes</a> for more information about changes and/or new features.</p>
         </div>
         <p>Once again, thank you for choosing osTicket.</p>
@@ -20,7 +20,7 @@
     </div>
     <div id="sidebar">
             <h3>What's Next?</h3>
-            <p><b>Post-upgrade</b>: You can now go to <a href="scp/settings.php" target="_blank">Admin Panel</a> to enable the system and explore the new features. For complete and up-to-date release notes, see <a href="http://osticket.com/wiki/Release_Notes" target="_blank">osTicket wiki</a></p>
+            <p><b>Post-upgrade</b>: You can now go to <a href="scp/settings.php" target="_blank">Admin Panel</a> to enable the system and explore the new features. For complete and upto date release notes see <a href="http://osticket.com/wiki/Release_Notes" target="_blank">osTicket wiki</a></p>
             <p><b>Stay up to date</b>: It's important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you! 
             <a target="_blank" href="http://osticket.com/support/subscribe.php">Get in the loop</a> today and stay informed!</p>
             <p><b>Commercial support available</b>: Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely. <a target="_blank" href="http://osticket.com/support/commercial_support.php.php">Learn More!</a></p>
diff --git a/include/upgrader/prereq.inc.php b/include/upgrader/prereq.inc.php
index 56a9d347..d8f47d21 100644
--- a/include/upgrader/prereq.inc.php
+++ b/include/upgrader/prereq.inc.php
@@ -7,7 +7,7 @@
     <div id="main">
             <div id="intro">
              <p>Thank you for being a loyal osTicket user!</p>
-             <p>The upgrade wizard will guide you every step of the way through the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can't guarantee this will be the case for every user.</p>
+             <p>The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can't guarantee it will be the case for every user.</p>
             </div>
             <h2>Getting ready!</h2>
             <p>Before we begin, we'll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.</p>
@@ -19,11 +19,11 @@
                 <li class="<?php echo $upgrader->check_mysql()?'yes':'no'; ?>">
                 MySQL v4.4 or greater - (<small><b><?php echo extension_loaded('mysql')?'module loaded':'missing!'; ?></b></small>)</li>
             </ul>
-            <h3>Highly Recommended:</h3>
-            We highly recommend that you follow the steps below.
+            <h3>Higly Recommended:</h3>
+            We hightly recommend that you follow the steps below.
             <ul>
-                <li>Back up the current database if you haven't done so already.</li>
-                <li>Be patient. The upgrade process will take a couple of seconds.</li>
+                <li>Backup the current database, if you haven't done so already.</li>
+                <li>Be patient the upgrade process will take a couple of seconds.</li>
             </ul>
             <div id="bar">
                 <form method="post" action="upgrade.php" id="prereq">
@@ -35,10 +35,10 @@
     </div>
     <div id="sidebar">
             <h3>Upgrade Tips</h3>
-            <p>1. Remember to back up your osTicket database</p>
-            <p>2. Refer to the <a href="http://osticket.com/wiki/Upgrade_and_Migration" target="_blank">Upgrade Guide</a> for the latest tips</a>
+            <p>1. Remember to backup your osTicket database</p>
+            <p>2. Refer to <a href="http://osticket.com/wiki/Upgrade_and_Migration" target="_blank">Upgrade Guide</a> for the latest tips</a>
             <p>3. If you experience any problems, you can always restore your files/dabase backup.</p>
-            <p>4. We can help! Feel free to <a href="http://osticket.com/support/" target="_blank">contact us </a> for professional help.</p>
+            <p>4. We can help, feel free to <a href="http://osticket.com/support/" target="_blank">contact us </a> for professional help.</p>
 
     </div>
     <div class="clear"></div>
@@ -47,6 +47,6 @@
 <div id="overlay"></div>
 <div id="loading">
     <h4>Doing stuff!</h4>
-    Please wait... while we upgrade your osTicket installation!
+    <?php echo lang('please_wait'); ?>... while we upgrade your osTicket installation!
     <div id="msg"></div>
 </div>
diff --git a/include/upgrader/rename.inc.php b/include/upgrader/rename.inc.php
index b8fca94b..0b649bfa 100644
--- a/include/upgrader/rename.inc.php
+++ b/include/upgrader/rename.inc.php
@@ -27,7 +27,7 @@
     <div id="sidebar">
             <h3>Need Help?</h3>
             <p>
-            If you are looking for a greater level of support, we provide <u>professional upgrade</u> and commercial support with guaranteed response times and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. <a target="_blank" href="http://osticket.com/support/professional_services.php">Learn More!</a>
+            If you are looking for a greater level of support, we provide <u>professional upgrade</u> and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. <a target="_blank" href="http://osticket.com/support/professional_services.php">Learn More!</a>
             </p>
     </div>
     <div class="clear"></div>
diff --git a/include/upgrader/streams/core.sig b/include/upgrader/streams/core.sig
index 417c5384..e80c6a10 100644
--- a/include/upgrader/streams/core.sig
+++ b/include/upgrader/streams/core.sig
@@ -1 +1 @@
-16fcef4a13d6475a5f8bfef462b548e2
+4E5A4F09D260C778AEA695BEB43375F2
diff --git a/include/upgrader/streams/core/8aeda901-16fcef4a.patch.sql b/include/upgrader/streams/core/8aeda901-16fcef4a.patch.sql
index c2ea1d2a..58abcb40 100644
--- a/include/upgrader/streams/core/8aeda901-16fcef4a.patch.sql
+++ b/include/upgrader/streams/core/8aeda901-16fcef4a.patch.sql
@@ -2,7 +2,7 @@
 
 /**
  * @version v1.7.1
- * @signature 16fcef4a13d6475a5f8bfef462b548e2
+ * @signature 4E5A4F09D260C778AEA695BEB43375F2
  *
  *  Change email password field to varchar 255  ASCII
  *
@@ -14,5 +14,5 @@ ALTER TABLE  `%TABLE_PREFIX%email`
 
 -- Finished with patch
 UPDATE `%TABLE_PREFIX%config`
-    SET `value` = '16fcef4a13d6475a5f8bfef462b548e2'
+    SET `value` = '4E5A4F09D260C778AEA695BEB43375F2'
     WHERE `key` = 'schema_signature' AND `namespace` = 'core';
diff --git a/index.php b/index.php
index 9a2ae35d..42a01378 100644
--- a/index.php
+++ b/index.php
@@ -16,29 +16,40 @@
 require('client.inc.php');
 $section = 'home';
 require(CLIENTINC_DIR.'header.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
+
 ?>
+
+<?php session_start(); if (isset($_SESSION['error'])): ?>
+
+    <p id="sysmsg" class="error">
+        <?php echo lang('this_link_is_not_valid'); ?>
+    </p>
+    <script type="text/javascript">setTimeout("$('#sysmsg').fadeOut('slow');",1500);</script>
+<?php unset($_SESSION['error']); endif; ?>
+
 <div id="landing_page">
-    <?php
-    if($cfg && ($page = $cfg->getLandingPage()))
-        echo $page->getBody();
-    else
-        echo  '<h1>Welcome to the Support Center</h1>';
-    ?>
+    <h1><?php echo lang('welcome_support'); ?></h1>
+    <p>
+        <?php echo lang('welcome_text'); ?>
+    </p>
+
     <div id="new_ticket">
-        <h3>Open A New Ticket</h3>
+        <h3><?php echo lang('open_new_ticket'); ?></h3>
         <br>
-        <div>Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.</div>
+        <div style="min-height:65px"><?php echo lang('provide_details'); ?></div>
         <p>
-            <a href="open.php" class="green button">Open a New Ticket</a>
+            <a href="open.php" class="green button"><?php echo lang('open_new_ticket'); ?></a>
         </p>
     </div>
 
     <div id="check_status">
-        <h3>Check Ticket Status</h3>
+        <h3><?php echo lang('check_ticket_stat'); ?></h3>
         <br>
-        <div>We provide archives and history of all your current and past support requests complete with responses.</div>
+        <div style="min-height:65px"><?php echo lang('provide_archives'); ?></div>
         <p>
-            <a href="view.php" class="blue button">Check Ticket Status</a>
+            <a href="view.php" class="blue button"><?php echo lang('check_ticket_stat'); ?></a>
         </p>
     </div>
 </div>
@@ -47,7 +58,7 @@
 if($cfg && $cfg->isKnowledgebaseEnabled()){
     //FIXME: provide ability to feature or select random FAQs ??
 ?>
-<p>Be sure to browse our <a href="kb/index.php">Frequently Asked Questions (FAQs)</a>, before opening a ticket.</p>
+<p><?php echo lang('sure_to_browse'); ?> <a href="kb/index.php"><?php echo lang('freq_asked_quest'); ?></a>, <?php echo lang('before_open_ticket'); ?></p>
 </div>
 <?php
 } ?>
diff --git a/js/osticket.js b/js/osticket.js
index 7ee8d00a..4a0e87b0 100644
--- a/js/osticket.js
+++ b/js/osticket.js
@@ -1,4 +1,4 @@
-/*
+/* 
    osticket.js
    Copyright (c) osTicket.com
  */
@@ -18,7 +18,7 @@ $(document).ready(function(){
     /* loading ... */
     $("#loading").css({
         top  : ($(window).height() / 3),
-        left : ($(window).width() / 2 - 160)
+        left : ($(window).width() / 2 - 160)    
      });
 
     $("form :input").change(function() {
@@ -49,34 +49,22 @@ $(document).ready(function(){
         return true;
        });
 
-    jQuery.fn.exists = function() { return this.length>0; };
-
-    var getConfig = (function() {
-        var dfd = $.Deferred();
-        return function() {
-            if (!dfd.isResolved())
-                $.ajax({
-                    url: "ajax.php/config/client",
-                    dataType: 'json',
-                    success: function (json_config) {
-                        dfd.resolve(json_config);
-                    }
-                });
-            return dfd;
-        }
-    })();
-
-    /* Multifile uploads */
-    var elems = $('.multifile');
-    if (elems.exists()) {
-        /* Get config settings from the backend */
-        getConfig().then(function(c) {
-            elems.multifile({
-                container:   '.uploads',
-                max_uploads: c.max_file_uploads || 1,
-                file_types:  c.file_types || ".*",
-                max_file_size: c.max_file_size || 0
-            });
+    /* Get config settings from the backend */
+    var $config = null;
+    $.ajax({
+        url: "ajax.php/config/client",
+        dataType: 'json',
+        async: false,
+        success: function (config) {
+            $config = config;
+            }
         });
-    }
+     
+    /* Multifile uploads */
+     $('.multifile').multifile({
+        container:   '.uploads',
+        max_uploads: ($config && $config.max_file_uploads)?$config.max_file_uploads:1,
+        file_types:  ($config && $config.file_types)?$config.file_types:".*",
+        max_file_size: ($config && $config.max_file_size)?$config.max_file_size:0
+       });
 });
diff --git a/kb/faq.php b/kb/faq.php
index da5a8fa9..23f5f885 100644
--- a/kb/faq.php
+++ b/kb/faq.php
@@ -15,13 +15,14 @@
 **********************************************************************/
 require('kb.inc.php');
 require_once(INCLUDE_DIR.'class.faq.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 $faq=$category=null;
 if($_REQUEST['id'] && !($faq=FAQ::lookup($_REQUEST['id'])))
-   $errors['err']='Unknown or invalid FAQ';
+   $errors['err']=lang('invalid_faq');
 
 if(!$faq && $_REQUEST['cid'] && !($category=Category::lookup($_REQUEST['cid'])))
-    $errors['err']='Unknown or invalid FAQ category';
+    $errors['err']=lang('invalid_faq_catg');
 
 
 $inc='knowledgebase.inc.php'; //FAQs landing page.
diff --git a/kb/file.php b/kb/file.php
index c411002b..686446d5 100644
--- a/kb/file.php
+++ b/kb/file.php
@@ -19,12 +19,14 @@
 **********************************************************************/
 require('kb.inc.php');
 require_once(INCLUDE_DIR.'class.file.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 $h=trim($_GET['h']);
 //basic checks
 if(!$h  || strlen($h)!=64  //32*2
         || !($file=AttachmentFile::lookup(substr($h,0,32))) //first 32 is the file hash.
         || strcasecmp(substr($h,-32),md5($file->getId().session_id().$file->getHash()))) //next 32 is file id + session hash.
-    die('Unknown or invalid file. #'.Format::htmlchars($_GET['h']));
+    die(lang('invalid_file').' #'.Format::htmlchars($_GET['h']));
 
 $file->download();
 ?>
diff --git a/kb/kb.inc.php b/kb/kb.inc.php
index a53c515c..ed0ab8c2 100644
--- a/kb/kb.inc.php
+++ b/kb/kb.inc.php
@@ -13,6 +13,7 @@
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
+define('ROOT_PATH','../');
 require_once('../client.inc.php');
 require_once(INCLUDE_DIR.'class.faq.php');
 /* Bail out if knowledgebase is disabled or if we have no public-published FAQs. */
diff --git a/login.php b/login.php
index 78993898..4b9e2944 100644
--- a/login.php
+++ b/login.php
@@ -2,7 +2,7 @@
 /*********************************************************************
     login.php
 
-    Client Login
+    Client Login 
 
     Peter Rotich <peter@osticket.com>
     Copyright (c)  2006-2013 osTicket
@@ -14,7 +14,9 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require_once('client.inc.php');
-if(!defined('INCLUDE_DIR')) die('Fatal Error');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
+if(!defined('INCLUDE_DIR')) die(lang('fatal_error'));
 define('CLIENTINC_DIR',INCLUDE_DIR.'client/');
 define('OSTCLIENTINC',TRUE); //make includes happy
 
@@ -29,7 +31,7 @@
         require_once('tickets.php'); //Just in case of 'header already sent' error.
         exit;
     } elseif(!$errors['err']) {
-        $errors['err'] = 'Authentication error - try again!';
+        $errors['err'] = lang('auth_error');
     }
 }
 
diff --git a/logout.php b/logout.php
index 6c6482d9..8ef0e61d 100644
--- a/logout.php
+++ b/logout.php
@@ -19,9 +19,10 @@
 if(!$_GET['auth'] || !$ost->validateLinkToken($_GET['auth']))
    @header('Location: index.php');
 
-$_SESSION['_client']=array();
 session_unset();
-session_destroy();
+//session_destroy();
+$_SESSION['_client']=array();
+$_SESSION['_client']['token'] = null;
 header('Location: index.php');
 require('index.php');
 ?>
diff --git a/open.php b/open.php
index 4c740afe..73b84572 100644
--- a/open.php
+++ b/open.php
@@ -14,8 +14,10 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require('client.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 define('SOURCE','Web'); //Ticket source.
-$ticket = null;
+$inc='open.inc.php';    //default include.
 $errors=array();
 if($_POST):
     $vars = $_POST;
@@ -25,9 +27,10 @@
         $vars['email']=$thisclient->getEmail();
     } elseif($cfg->isCaptchaEnabled()) {
         if(!$_POST['captcha'])
-            $errors['captcha']='Enter text shown on the image';
-        elseif(strcmp($_SESSION['captcha'], md5(strtoupper($_POST['captcha']))))
-            $errors['captcha']='Invalid - try again!';
+            $errors['captcha']=lang('enter_text_show');
+        elseif($_SESSION['captcha'] != md5($_POST['captcha'])){
+            $errors['captcha']=lang('invalid_try_again');
+        }
     }
 
     if(!$errors && $cfg->allowOnlineAttachments() && $_FILES['attachments'])
@@ -35,7 +38,7 @@
 
     //Ticket::create...checks for errors..
     if(($ticket=Ticket::create($vars, $errors, SOURCE))){
-        $msg='Support ticket request created';
+        $msg=lang('ticket_created');
         //Logged in...simply view the newly created ticket.
         if($thisclient && $thisclient->isValid()) {
             if(!$cfg->showRelatedTickets())
@@ -44,27 +47,16 @@
             session_regenerate_id();
             @header('Location: tickets.php?id='.$ticket->getExtId());
         }
+        //Thank the user and promise speedy resolution!
+        $inc='thankyou.inc.php';
     }else{
-        $errors['err']=$errors['err']?$errors['err']:'Unable to create a ticket. Please correct errors below and try again!';
+        $errors['err']=$errors['err']?$errors['err']:lang('cant_create_ticket').' '.lang('correct_errors');
     }
 endif;
 
 //page
 $nav->setActiveNav('new');
 require(CLIENTINC_DIR.'header.inc.php');
-if($ticket
-        && (
-            (($topic = $ticket->getTopic()) && ($page = $topic->getPage()))
-            || ($page = $cfg->getThankYouPage())
-            )) { //Thank the user and promise speedy resolution!
-    //Hide ticket number -  it should only be delivered via email for security reasons.
-    echo Format::safe_html($ticket->replaceVars(str_replace(
-                    array('%{ticket.number}', '%{ticket.extId}', '%{ticket}'), //ticket number vars.
-                    array_fill(0, 3, 'XXXXXX'),
-                    $page->getBody()
-                    )));
-} else {
-    require(CLIENTINC_DIR.'open.inc.php');
-}
+require(CLIENTINC_DIR.$inc);
 require(CLIENTINC_DIR.'footer.inc.php');
 ?>
diff --git a/scp/admin.inc.php b/scp/admin.inc.php
index 97dc1684..99d420f4 100644
--- a/scp/admin.inc.php
+++ b/scp/admin.inc.php
@@ -14,6 +14,7 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require('staff.inc.php');
+include_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 //Make sure config is loaded and the staff is set and of admin type
 if(!$ost or !$thisstaff or !$thisstaff->isAdmin()){
     header('Location: index.php');
@@ -27,7 +28,7 @@
 //Some security related warnings - bitch until fixed!!! :)
 $sysnotice= '';
 if($ost->isUpgradePending()) {
-    $errors['err']=$sysnotice='System upgrade is pending <a href="upgrade.php">Upgrade Now</a>';
+    $errors['err']=$sysnotice=lang('aupdate_pending').'<a href="upgrade.php">'.lang('Upgrade Now').'</a>';
     if(!in_array(basename($_SERVER['SCRIPT_NAME']), array('upgrade.php', 'logs.php'))) {
         header('Location: upgrade.php');
         require('upgrade.php');
@@ -36,26 +37,26 @@
 } else {
 
     if(!strcasecmp(basename(CONFIG_FILE), 'settings.php')) {
-        $sysnotice=sprintf('Please rename config file include/%s to include/ost-config.php to avoid possible conflicts',
+        $sysnotice=sprintf(lang('rename_conf_file').' include/%s to include/ost-config.php '.lang('avoid_conflicts'),
                                 basename(CONFIG_FILE));
         //Die gracefully - otherwise upgraded RC5 installations will die with confusing message.
         if(!strcasecmp(basename($_SERVER['SCRIPT_NAME']), 'settings.php'))
             die($sysnotice);
 
     } elseif(file_exists('../setup/')) {
-        $sysnotice='Please take a minute to delete <strong>setup/install</strong> directory (../setup/) for security reasons.';
+        $sysnotice=lang('take_minute_del').' <strong>setup</strong> '.lang('directory').' (../setup/) '.lang('security_reason');
     } elseif(CONFIG_FILE && file_exists(CONFIG_FILE) && is_writable(CONFIG_FILE)) {
             //Confirm for real that the file is writable by group or world.
             clearstatcache(); //clear the cache!
             $perms = @fileperms(CONFIG_FILE);
             if(($perms & 0x0002) || ($perms & 0x0010)) {
-                $sysnotice=sprintf('Please change permission of config file (%s) to remove write access. e.g <i>chmod 644 %s</i>',
+                $sysnotice=sprintf(lang('permi_conf_file').' (%s) '.lang('remove_write_acc').'e.g <i>chmod 644 %s</i>',
                                 basename(CONFIG_FILE), basename(CONFIG_FILE));
             }
     }
 
     if(!$sysnotice && ini_get('register_globals'))
-        $sysnotice='Please consider turning off register globals if possible';
+        $sysnotice=lang('tur_off_global');
 }
 
 //System notice displayed as a warning (if any).
@@ -65,5 +66,5 @@
 $nav = new AdminNav($thisstaff);
 
 //Page title.
-$ost->setPageTitle('osTicket :: Admin Control Panel');
+$ost->setPageTitle('osTicket :: '.lang('admin_controlp'));
 ?>
diff --git a/scp/ajax.php b/scp/ajax.php
index 0f0771d3..f8e72305 100644
--- a/scp/ajax.php
+++ b/scp/ajax.php
@@ -16,19 +16,21 @@
 # Override staffLoginPage() defined in staff.inc.php to return an
 # HTTP/Forbidden status rather than the actual login page.
 # XXX: This should be moved to the AjaxController class
+
 function staffLoginPage($msg='Unauthorized') {
-    Http::response(403,'Must login: '.Format::htmlchars($msg));
+    Http::response(403,lang('must_login').': '.Format::htmlchars($msg));
     exit;
 }
 
 require('staff.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 //Clean house...don't let the world see your crap.
-ini_set('display_errors','0'); //Disable error display
-ini_set('display_startup_errors','0');
+ini_set('display_errors','1'); //Disable error display
+ini_set('display_startup_errors','1');
 
 //TODO: disable direct access via the browser? i,e All request must have REFER?
-if(!defined('INCLUDE_DIR'))	Http::response(500, 'Server configuration error');
+if(!defined('INCLUDE_DIR'))	Http::response(500, lang('server_conf_error'));
 
 require_once INCLUDE_DIR.'/class.dispatcher.php';
 require_once INCLUDE_DIR.'/class.ajax.php';
@@ -53,6 +55,7 @@ function staffLoginPage($msg='Unauthorized') {
         url_get('^table$', 'getTabularData')
     )),
     url_get('^/users$', array('ajax.users.php:UsersAjaxAPI', 'search')),
+    url_get('^/template$', array('ajax.template.php:TemplateAjaxAPI', 'getTemplateByLang')),
     url('^/tickets/', patterns('ajax.tickets.php:TicketsAjaxAPI',
         url_get('^(?P<tid>\d+)/preview', 'previewTicket'),
         url_post('^(?P<tid>\d+)/lock', 'acquireLock'),
diff --git a/scp/apikeys.php b/scp/apikeys.php
index e729d277..6e3ec69c 100644
--- a/scp/apikeys.php
+++ b/scp/apikeys.php
@@ -15,33 +15,34 @@
 **********************************************************************/
 require('admin.inc.php');
 include_once(INCLUDE_DIR.'class.api.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 $api=null;
 if($_REQUEST['id'] && !($api=API::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid API key ID.';
+    $errors['err']=lang('invalid_api');
 
 if($_POST){
     switch(strtolower($_POST['do'])){
         case 'update':
             if(!$api){
-                $errors['err']='Unknown or invalid API key.';
+                $errors['err']=lang('invalid_api_key');
             }elseif($api->update($_POST,$errors)){
-                $msg='API key updated successfully';
+                $msg=lang('api_key_added');
             }elseif(!$errors['err']){
-                $errors['err']='Error updating API key. Try again!';
+                $errors['err']=lang('api_key_updated');
             }
             break;
         case 'add':
             if(($id=API::add($_POST,$errors))){
-                $msg='API key added successfully';
+                $msg=lang('api_key_added');
                 $_REQUEST['a']=null;
             }elseif(!$errors['err']){
-                $errors['err']='Unable to add an API key. Correct error(s) below and try again.';
+                $errors['err']=lang('cant_add_api');
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err'] = 'You must select at least one API key';
+                $errors['err'] = lang('select_one_api');
             } else {
                 $count=count($_POST['ids']);
                 switch(strtolower($_POST['a'])) {
@@ -50,11 +51,11 @@
                             .' WHERE id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected API keys enabled';
+                                $msg = lang('api_key_enabled');
                             else
-                                $warn = "$num of $count selected API keys enabled";
+                                $warn = "$num ".lang('of')." $count ".lang('api_key_enabled');
                         } else {
-                            $errors['err'] = 'Unable to enable selected API keys.';
+                            $errors['err'] = lang('cant_enable_api');
                         }
                         break;
                     case 'disable':
@@ -62,11 +63,11 @@
                             .' WHERE id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected API keys disabled';
+                                $msg = lang('api_key_disabled');
                             else
-                                $warn = "$num of $count selected API keys disabled";
+                                $warn = "$num ".lang('of')." $count ".lang('api_key_disabled');
                         } else {
-                            $errors['err']='Unable to disable selected API keys';
+                            $errors['err']=lang('cant_disable_api');
                         }
                         break;
                     case 'delete':
@@ -76,19 +77,19 @@
                                 $i++;
                         }
                         if($i && $i==$count)
-                            $msg = 'Selected API keys deleted successfully';
+                            $msg = lang('api_key_deleted').' '.lang('successfully');
                         elseif($i>0)
-                            $warn = "$i of $count selected API keys deleted";
+                            $warn = "$i ".lang('of')." $count ".lang('api_key_deleted');
                         elseif(!$errors['err'])
-                            $errors['err'] = 'Unable to delete selected API keys';
+                            $errors['err'] = lang('cant_delete_api');
                         break;
                     default:
-                        $errors['err']='Unknown action - get technical help';
+                        $errors['err']=lang('unknown_action');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown action/command';
+            $errors['err']=lang('unknown_command');
             break;
     }
 }
diff --git a/scp/autocron.php b/scp/autocron.php
index ec7cb4c7..73f7393d 100644
--- a/scp/autocron.php
+++ b/scp/autocron.php
@@ -15,6 +15,8 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require('staff.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 ignore_user_abort(1);//Leave me a lone bro!
 @set_time_limit(0); //useless when safe_mode is on
 $data=sprintf ("%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%c%",
@@ -32,14 +34,14 @@
 $sec=time()-$_SESSION['lastcroncall'];
 $caller = $thisstaff->getUserName();
 
-if($sec>180 && $ost && !$ost->isUpgradePending()): //user can call cron once every 3 minutes.
+if($sec>180): //user can call cron once every 3 minutes.
 require_once(INCLUDE_DIR.'class.cron.php');
 
 $thisstaff = null; //Clear staff obj to avoid false credit internal notes & auto-assignment
 Cron::TicketMonitor(); //Age tickets: We're going to age tickets regardless of cron settings. 
 if($cfg && $cfg->isAutoCronEnabled()) { //ONLY fetch tickets if autocron is enabled!
     Cron::MailFetcher();  //Fetch mail.
-    $ost->logDebug('Auto Cron', 'Mail fetcher cron call ['.$caller.']');
+    $ost->logDebug(lang('auto_cron'), lang('mail_fetcher_cron').' ['.$caller.']');
 }
 
 $_SESSION['lastcroncall']=time();
diff --git a/scp/banlist.php b/scp/banlist.php
index b517a6f5..642676b8 100644
--- a/scp/banlist.php
+++ b/scp/banlist.php
@@ -15,24 +15,25 @@
 **********************************************************************/
 require('admin.inc.php');
 include_once(INCLUDE_DIR.'class.banlist.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 /* Get the system ban list filter */
 if(!($filter=Banlist::getFilter())) 
-    $warn = 'System ban list is empty.';
+    $warn = lang('system_ban_empty');
 elseif(!$filter->isActive())
-    $warn = 'SYSTEM BAN LIST filter is <b>DISABLED</b> - <a href="filters.php">enable here</a>.'; 
+    $warn = lang('system_ban_disab').' - <a href="filters.php">'.lang('enable_here').'</a>.'; 
  
 $rule=null; //ban rule obj.
 if($filter && $_REQUEST['id'] && !($rule=$filter->getRule($_REQUEST['id'])))
-    $errors['err'] = 'Unknown or invalid ban list ID #';
+    $errors['err'] = lang('invalid_ban_id').' #';
 
 if($_POST && !$errors && $filter){
     switch(strtolower($_POST['do'])){
         case 'update':
             if(!$rule){
-                $errors['err']='Unknown or invalid ban rule.';
+                $errors['err']=lang('invalid_ban');
             }elseif(!$_POST['val'] || !Validator::is_email($_POST['val'])){
-                $errors['err']=$errors['val']='Valid email address required';
+                $errors['err']=$errors['val']=lang('valid_email_requir');
             }elseif(!$errors){
                 $vars=array('w'=>'email',
                             'h'=>'equal',
@@ -41,30 +42,30 @@
                             'isactive'=>$_POST['isactive'],
                             'notes'=>$_POST['notes']);
                 if($rule->update($vars,$errors)){
-                    $msg='Email updated successfully';
+                    $msg=lang('email_upd_success');
                 }elseif(!$errors['err']){
-                    $errors['err']='Error updating ban rule. Try again!';
+                    $errors['err']=lang('error_update_ban');
                 }
             }
             break;
         case 'add':
             if(!$filter) {
-                $errors['err']='Unknown or invalid ban list';
+                $errors['err']=lang('invalid_ban_list');
             }elseif(!$_POST['val'] || !Validator::is_email($_POST['val'])) {
-                $errors['err']=$errors['val']='Valid email address required';
+                $errors['err']=$errors['val']=lang('valid_email_requir');
             }elseif(BanList::includes($_POST['val'])) {
-                $errors['err']=$errors['val']='Email already in the ban list';
+                $errors['err']=$errors['val']=lang('email_in_ban');
             }elseif($filter->addRule('email','equal',$_POST['val'],array('isactive'=>$_POST['isactive'],'notes'=>$_POST['notes']))) {
-                $msg='Email address added to ban list successfully';
+                $msg=lang('email_add_to_ban');
                 $_REQUEST['a']=null;
                 //Add filter rule here.
             }elseif(!$errors['err']){
-                $errors['err']='Error creating ban rule. Try again!';
+                $errors['err']=lang('error_ban_rule');
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err'] = 'You must select at least one email to process.';
+                $errors['err'] = lang('select_one_email');
             } else {
                 $count=count($_POST['ids']);
                 switch(strtolower($_POST['a'])) {
@@ -74,11 +75,11 @@
                             .' AND id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())){
                             if($num==$count)
-                                $msg = 'Selected emails ban status set to enabled';
+                                $msg = lang('ban_status_enable');
                             else
-                                $warn = "$num of $count selected emails ban status enabled";
+                                $warn = "$num ".lang('of')." $count ".lang('ban_status_enabled');
                         } else  {
-                            $errors['err'] = 'Unable to enable selected emails';
+                            $errors['err'] = lang('not_enable_emails');
                         }
                         break;
                     case 'disable':
@@ -87,11 +88,11 @@
                             .' AND id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected emails ban status set to disabled';
+                                $msg = lang('ban_status_dis');
                             else
-                                $warn = "$num of $count selected emails ban status set to disabled";
+                                $warn = "$num ".lang('of')." $count ".lang('ban_status_dis');
                         } else {
-                            $errors['err'] = 'Unable to disable selected emails';
+                            $errors['err'] = lang('not_disable_email');
                         }
                         break;
                     case 'delete':
@@ -101,20 +102,20 @@
                                 $i++;
                         }
                         if($i && $i==$count)
-                            $msg = 'Selected emails deleted from banlist successfully';
+                            $msg = lang('e_ban_del_success');
                         elseif($i>0)
-                            $warn = "$i of $count selected emails deleted from banlist";
+                            $warn = "$i ".lang('of')." $count ".lang('emails_ban_deleted');
                         elseif(!$errors['err'])
-                            $errors['err'] = 'Unable to delete selected emails';
+                            $errors['err'] = lang('unable_delete_email');
                     
                         break;
                     default:
-                        $errors['err'] = 'Unknown action - get technical help';
+                        $errors['err'] = lang('unknown_action');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown action';
+            $errors['err']=lang('unknown_action_only');
             break;
     }
 }
diff --git a/scp/canned.php b/scp/canned.php
index c085e411..45612556 100644
--- a/scp/canned.php
+++ b/scp/canned.php
@@ -25,15 +25,15 @@
 
 $canned=null;
 if($_REQUEST['id'] && !($canned=Canned::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid canned response ID.';
+    $errors['err']=lang('invalid_canned');
 
 if($_POST && $thisstaff->canManageCannedResponses()) {
     switch(strtolower($_POST['do'])) {
         case 'update':
             if(!$canned) {
-                $errors['err']='Unknown or invalid canned response.';
+                $errors['err']=lang('invalid_canned_resp');
             } elseif($canned->update($_POST, $errors)) {
-                $msg='Canned response updated successfully';
+                $msg=lang('canned_updated');
                 //Delete removed attachments.
                 //XXX: files[] shouldn't be changed under any circumstances.
                 $keepers = $_POST['files']?$_POST['files']:array();
@@ -50,24 +50,24 @@
                 $canned->reload();
 
             } elseif(!$errors['err']) {
-                $errors['err']='Error updating canned response. Try again!';
+                $errors['err']=lang('error_update_canned');
             }
             break;
         case 'create':
             if(($id=Canned::create($_POST, $errors))) {
-                $msg='Canned response added successfully';
+                $msg=lang('canned_added');
                 $_REQUEST['a']=null;
                 //Upload attachments
                 if($_FILES['attachments'] && ($c=Canned::lookup($id)) && ($files=AttachmentFile::format($_FILES['attachments'])))
                     $c->uploadAttachments($files);
 
             } elseif(!$errors['err']) {
-                $errors['err']='Unable to add canned response. Correct error(s) below and try again.';
+                $errors['err']=lang('cant_add_canned').' '.lang('correct_errors');
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err']='You must select at least one canned response';
+                $errors['err']=lang('select_one_canned');
             } else {
                 $count=count($_POST['ids']);
                 switch(strtolower($_POST['a'])) {
@@ -76,11 +76,11 @@
                             .' WHERE canned_id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected canned responses enabled';
+                                $msg = lang('canned_enabled');
                             else
-                                $warn = "$num of $count selected canned responses enabled";
+                                $warn = "$num ".lang('of')." $count ".lang('canned_enabled');
                         } else {
-                            $errors['err'] = 'Unable to enable selected canned responses.';
+                            $errors['err'] = lang('cant_enable_canned');
                         }
                         break;
                     case 'disable':
@@ -88,11 +88,11 @@
                             .' WHERE canned_id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected canned responses disabled';
+                                $msg = lang('canned_disabled');
                             else
-                                $warn = "$num of $count selected canned responses disabled";
+                                $warn = "$num ".lang('of')." $count ".lang('canned_disabled');
                         } else {
-                            $errors['err'] = 'Unable to disable selected canned responses';
+                            $errors['err'] = lang('cant_disable_canned');
                         }
                         break;
                     case 'delete':
@@ -104,19 +104,19 @@
                         }
 
                         if($i==$count)
-                            $msg = 'Selected canned responses deleted successfully';
+                            $msg = lang('canned_deleted');
                         elseif($i>0)
-                            $warn="$i of $count selected canned responses deleted";
+                            $warn="$i ".lang('of')." $count ".lang('canned_deleted');
                         elseif(!$errors['err'])
-                            $errors['err'] = 'Unable to delete selected canned responses';
+                            $errors['err'] = lang('cant_delete_canned');
                         break;
                     default:
-                        $errors['err']='Unknown command';
+                        $errors['err']=lang('unknown_command');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown action';
+            $errors['err']=lang('unknown_command');
             break;
     }
 }
diff --git a/scp/categories.php b/scp/categories.php
index 9598f0da..602fc90b 100644
--- a/scp/categories.php
+++ b/scp/categories.php
@@ -15,6 +15,7 @@
 **********************************************************************/
 require('staff.inc.php');
 include_once(INCLUDE_DIR.'class.category.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 /* check permission */
 if(!$thisstaff || !$thisstaff->canManageFAQ()) {
@@ -25,30 +26,30 @@
 
 $category=null;
 if($_REQUEST['id'] && !($category=Category::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid category ID.';
+    $errors['err']=lang('invalid_catg_id');
 
 if($_POST){
     switch(strtolower($_POST['do'])) {
         case 'update':
             if(!$category) {
-                $errors['err']='Unknown or invalid category.';
+                $errors['err']=lang('invalid_category');
             } elseif($category->update($_POST,$errors)) {
-                $msg='Category updated successfully';
+                $msg=lang('category_updated');
             } elseif(!$errors['err']) {
-                $errors['err']='Error updating category. Try again!';
+                $errors['err']=lang('error_update_cat');
             }
             break;
         case 'create':
             if(($id=Category::create($_POST,$errors))) {
-                $msg='Category added successfully';
+                $msg=lang('catg_added_success');
                 $_REQUEST['a']=null;
             } elseif(!$errors['err']) {
-                $errors['err']='Unable to add category. Correct error(s) below and try again.';
+                $errors['err']=lang('cant_add_category').' '.lang('correct_errors');
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err']='You must select at least one category';
+                $errors['err']=lang('select_one_catg');
             } else {
                 $count=count($_POST['ids']);
                 switch(strtolower($_POST['a'])) {
@@ -58,11 +59,11 @@
                     
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected categories made PUBLIC';
+                                $msg = lang('catg_make_public');
                             else
-                                $warn = "$num of $count selected categories made PUBLIC";
+                                $warn = "$num ".lang('of')." $count ".lang('catg_make_public');
                         } else {
-                            $errors['err'] = 'Unable to enable selected categories public.';
+                            $errors['err'] = lang('cant_enable_catg');
                         }
                         break;
                     case 'make_private':
@@ -71,11 +72,11 @@
 
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected categories made PRIVATE';
+                                $msg = lang('categories_private');
                             else
-                                $warn = "$num of $count selected categories made PRIVATE";
+                                $warn = "$num ".lang('of')." $count ".lang('categories_private');
                         } else {
-                            $errors['err'] = 'Unable to disable selected categories PRIVATE';
+                            $errors['err'] = lang('cant_disable_pcatg');
                         }
                         break;
                     case 'delete':
@@ -86,19 +87,19 @@
                         }
 
                         if($i==$count)
-                            $msg = 'Selected categories deleted successfully';
+                            $msg = lang('categories_deleted');
                         elseif($i>0)
-                            $warn = "$i of $count selected categories deleted";
+                            $warn = "$i ".lang('of')." $count ".lang('scatg_deleted');
                         elseif(!$errors['err'])
-                            $errors['err'] = 'Unable to delete selected categories';
+                            $errors['err'] = lang('cant_delete_catg');
                         break;
                     default:
-                        $errors['err']='Unknown action/command';
+                        $errors['err']=lang('unknown_command');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown action';
+            $errors['err']=lang('unknown_action_only');
             break;
     }
 }
diff --git a/scp/css/login.css b/scp/css/login.css
index c2512a2b..a15d4d12 100644
--- a/scp/css/login.css
+++ b/scp/css/login.css
@@ -1,6 +1,15 @@
-input:focus {
-    border: 1px solid rgb(207,16,118);
-    box-shadow: 0 0 4px rgb(207,16,118);
+* {
+    box-sizing: border-box;
+    position: relative;
+    -moz-box-sizing: border-box;
+    -webkit-box-sizing: border-box;
+}
+
+*:focus {
+    outline-color: rgb(207,16,118);
+    outline-style: auto;
+    outline-width: 5px;
+    z-index:1000;
 }
 
 :-webkit-input-placeholder {
@@ -34,6 +43,7 @@ body {
 
 body, input {
     font-family: helvetica, arial, sans-serif;
+    font-size: 100%/1.5;
     color: #000;
 }
 
@@ -49,16 +59,11 @@ input[type=reset], input[type=submit], input[type=button] {
     border:1px solid #2a67ac;
     border-right:2px solid #2a67ac;
     border-bottom:3px solid #2a67ac;
-    box-shadow: 2px 2px 8px rgba(42, 103, 172, 0.5);
     background:#fff;
     width:400px;
     margin:10% auto 0 auto;
     padding:1em;
-    padding-bottom: 1em;
     text-align:center;
-    -moz-box-sizing: border-box;
-    -webkit-box-sizing: border-box;
-    box-sizing: border-box;
 }
 
 h1 {
@@ -91,24 +96,23 @@ form {
 
 fieldset {
     border:none;
-    margin:0.25em;
+    margin:0;
     padding:0;
 }
 
 fieldset input {
     display:block;
+    width:100%;
     margin-bottom:1em;
     border:1px solid #ccc;
-    border:1px solid rgba(0,0,0,0.3);
     background:#fff;
-    padding:2px 4px;
-    width: 96%;
+    padding:2px;
 }
 
 input.submit {
     display:inline-block;
     float:right;
-    margin:0.25em;
+    margin:0;
     height:24px;
     line-height:24px;
     font-weight:bold;
diff --git a/scp/css/scp.css b/scp/css/scp.css
index d65294fa..b2ffac74 100644
--- a/scp/css/scp.css
+++ b/scp/css/scp.css
@@ -43,7 +43,7 @@ a {
     color: #555;
 }
 
-#msg_notice { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; margin-bottom: 10px; border: 1px solid #0a0; background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0; }
+#msg_notice{ margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; margin-bottom: 10px; border: 1px solid #0a0; background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0; }
 
 #msg_warning { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; margin-bottom: 10px; border: 1px solid #f26522; background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd; }
 
@@ -51,7 +51,7 @@ a {
 
 #notice_bar { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; border: 1px solid #0a0; background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0; }
 
-#warning_bar { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; border: 1px solid #f26522; background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd; }
+#warning_bar { margin: 0; padding: 5px 10px 5px 36px; //height: 16px; line-height: 16px; border: 1px solid #f26522; background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd; }
 
 #error_bar { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; border: 1px solid #a00; background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0; }
 
@@ -81,7 +81,7 @@ a {
 
 #header p {
     display:block;
-    width:430px;
+    //width:430px;
     float:right;
     margin:10px;
     background:#eee;
@@ -292,9 +292,6 @@ a.departments { background:url(../images/icons/list_departments.gif) }
 a.newDepartment { background:url(../images/icons/new_department.gif) }
 
 
-a.pages { background:url(../images/icons/pages.gif) }
-a.newPage { background:url(../images/icons/new_page.gif) }
-
 /* Generic CSS based Icons. use=> <tag class="Icon iconname">text</tag> */
 
 .Icon {
@@ -544,6 +541,8 @@ a.print {
 }
 
 .form_table input[type=radio], .form_table input[type=checkbox] {
+    position:relative;
+    top:3px;
     margin-left:0;
     padding-left:0;
 }
@@ -794,6 +793,10 @@ h2 .reload {
     background:#FFE;
 }
 
+#ticket_thread .poll th {
+    background:#BEFFC6;
+}
+
 #ticket_thread table td, #ticket_notes table td {
     padding:5px;
 }
@@ -1122,7 +1125,7 @@ h2 .reload {
 #faq {
   clear: both;
   margin: 0;
-  padding: 5px 0 10px 5px;
+  padding: 5 0 10px 5px;
 }
 #faq ol {
   font-size: 15px;
@@ -1246,7 +1249,7 @@ time {
 }
 
 .dialog label {
-    width:100px;
+    width:125px;
     display:inline-block;
     text-align:right;
     padding:10px;
@@ -1379,31 +1382,111 @@ ul.progress li.no small {color:red;}
 #bar.error { background: #ffd; text-align: center; color: #a00; font-weight: bold; }
 
 /* Overlay */
-#overlay {
-    display: none;
-    position: fixed;
+#overlay { 
+    display: none; 
+    position: fixed; 
     top: 0;
     left: 0;
     width: 100%;
     height: 100%;
     background: #000;
     z-index: 1000;
-    -webkit-transform: translate3d(0,0,0);
+    -webkit-transform: translate3d(0,0,0); 
 }
 
 #loading, #upgrading {
     border:1px solid #2a67ac;
-    padding: 10px 10px 10px 60px;
-    width: 300px;
-    height: 100px;
+    padding: 10px 10px 10px 60px; 
+    width: 300px; 
+    height: 100px; 
     background: rgb( 255, 255, 255) url('../images/FhHRx-Spinner.gif') 10px 50% no-repeat;
-    position: fixed;
-    display: none;
-    z-index: 3000;
+    position: fixed; 
+    display: none; 
+    z-index: 3000; 
 }
 
 #loading h4, #upgrading h4 { margin: 3px 0 0 0; padding: 0; color: #d80; }
 
-input.dp {
-    width: 10em;
+
+
+
+
+/*Paginator*/
+#pg-wraper{
+    margin: auto auto;
+    width: 300px;
+}
+
+#pg-container{
+    float: left;
+    width: 100%;
+    margin:5px 0 5px 0;
+}
+
+#pg-container div{
+    float: left;
+}
+
+#pg-container div span{
+    vertical-align: middle;
+}
+
+#pg-container div span.icon-pg{
+    width: 16px;
+    height: 16px;
+    background: url('../images/sprite-icon.png') center center;
+    display: block;
+    margin-top: 2px;
+    cursor: pointer;
+}
+
+#pg-container div span.icon-pg.seek-first{
+    background-position: -80px -160px;
 }
+
+#pg-container div span.icon-pg.seek-prev{
+    background-position: -48px -160px;;
+}
+
+#pg-container div span.icon-pg.seek-next{
+    background-position: -32px -160px;
+}
+
+#pg-container div span.icon-pg.seek-end{
+    background-position: -64px -160px;
+}
+
+#pg-container div span.icon-pg.disabled{
+   opacity: 0.6;
+   cursor: inherit;
+}
+
+#pg-container div span.ui-separator{
+    height: 18px;
+    border-left: 1px solid #ccc;
+    border-right: 1px solid #ccc;
+    margin: 1px;
+    float: right;
+    width: 0px;
+}
+
+#ticketInfo{
+    margin-bottom: 10px;
+}
+
+.infoTable {
+  background: #F4FAFF;
+  border-collapse: collapse;
+  border-spacing: 0;
+}
+
+.infoTable th, .infoTable td {
+  text-align: left;
+  vertical-align: top;
+}
+
+.infoTable th{
+    font-weight: bold;
+    font-size: 13px;
+}
+
diff --git a/scp/dashboard.php b/scp/dashboard.php
index 75717dfe..e9d9aaa2 100644
--- a/scp/dashboard.php
+++ b/scp/dashboard.php
@@ -28,25 +28,25 @@
 <link rel="stylesheet" type="text/css" href="css/bootstrap.css"/>
 <link rel="stylesheet" type="text/css" href="css/dashboard.css"/>
 
-<h2>Ticket Activity</h2>
-<p>Select the starting time and period for the system activity graph</p>
+<h2><?php echo lang('ticket_act_only'); ?></h2>
+<p><?php echo lang('start_time_graph'); ?></p>
 <form class="well form-inline" id="timeframe-form">
     <label>
-        Report timeframe:
+        <?php echo lang('report_timeframe'); ?>:
         <input type="text" class="dp input-medium search-query"
-            name="start" placeholder="Last month"/>
+            name="start" placeholder="<?php echo lang('last_month'); ?>"/>
     </label>
     <label>
-        period:
+        <?php echo lang('period'); ?>:
         <select name="period">
-            <option value="now" selected="selected">Up to today</option>
-            <option value="+7 days">One Week</option>
-            <option value="+14 days">Two Weeks</option>
-            <option value="+1 month">One Month</option>
-            <option value="+3 months">One Quarter</option>
+            <option value="now" selected="selected"><?php echo lang('up_to_today'); ?></option>
+            <option value="+7 days"><?php echo lang('on_week'); ?></option>
+            <option value="+14 days"><?php echo lang('two_weeks'); ?></option>
+            <option value="+1 month"><?php echo lang('one_month'); ?></option>
+            <option value="+3 months"><?php echo lang('one_quater'); ?></option>
         </select>
     </label>
-    <button class="btn" type="submit">Refresh</button>
+    <button class="btn" type="submit"><?php echo lang('refresh'); ?></button>
 </form>
 
 <!-- Create a graph and fetch some data to create pretty dashboard -->
@@ -56,8 +56,8 @@
 </div>
 
 <hr/>
-<h2>Statistics</h2>
-<p>Statistics of tickets organized by department, help topic, and staff.</p>
+<h2><?php echo lang('statistics'); ?></h2>
+<p><?php echo lang('statist_of_tickets'); ?></p>
 <ul class="nav nav-tabs" id="tabular-navigation"></ul>
 
 <div id="table-here"></div>
diff --git a/scp/departments.php b/scp/departments.php
index e0fdf4f7..00088f9e 100644
--- a/scp/departments.php
+++ b/scp/departments.php
@@ -14,34 +14,36 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require('admin.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 $dept=null;
 if($_REQUEST['id'] && !($dept=Dept::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid department ID.';
+    $errors['err']=lang('invalid_dep_id').'.';
 
 if($_POST){
     switch(strtolower($_POST['do'])){
         case 'update':
             if(!$dept){
-                $errors['err']='Unknown or invalid department.';
+                $errors['err']=lang('invalid_dep').'.';
             }elseif($dept->update($_POST,$errors)){
-                $msg='Department updated successfully';
+                $msg=lang('dep_update_success');
             }elseif(!$errors['err']){
-                $errors['err']='Error updating department. Try again!';
+                $errors['err']=lang('error_upd_departm').'!';
             }
             break;
         case 'create':
             if(($id=Dept::create($_POST,$errors))){
-                $msg=Format::htmlchars($_POST['name']).' added successfully';
+                $msg=Format::htmlchars($_POST['name']).' '. lang('added_succesfully');
                 $_REQUEST['a']=null;
             }elseif(!$errors['err']){
-                $errors['err']='Unable to add department. Correct error(s) below and try again.';
+                $errors['err']=lang('unable_add_departm').' '. lang('correct_errors').' .';
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err'] = 'You must select at least one department';
+                $errors['err'] = lang('at_least_one').' '. lang('department');
             }elseif(in_array($cfg->getDefaultDeptId(),$_POST['ids'])) {
-                $errors['err'] = 'You can not disable/delete a default department. Remove default Dept. and try again.';
+                $errors['err'] = lang('cant_disab_departm').'.';
             }else{
                 $count=count($_POST['ids']);
                 switch(strtolower($_POST['a'])) {
@@ -50,11 +52,11 @@
                             .' WHERE dept_id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())){
                             if($num==$count)
-                                $msg='Selected departments made public';
+                                $msg=lang('Spublic_departm');
                             else
-                                $warn="$num of $count selected departments made public";
+                                $warn="$num of $count ".lang('Spublic_departm');
                         } else {
-                            $errors['err']='Unable to make selected department public.';
+                            $errors['err']=lang('error_public_departm').'.';
                         }
                         break;
                     case 'make_private':
@@ -63,11 +65,11 @@
                             .' AND dept_id!='.db_input($cfg->getDefaultDeptId());
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected departments made private';
+                                $msg = lang('private_departm');
                             else
-                                $warn = "$num of $count selected departments made private";
+                                $warn = "$num of $count ".lang('private_departm');
                         } else {
-                            $errors['err'] = 'Unable to make selected department(s) private. Possibly already private!';
+                            $errors['err'] = lang('error_priv_departm').'!';
                         }
                         break;
                     case 'delete':
@@ -76,7 +78,7 @@
                             .' WHERE dept_id IN ('.implode(',', db_input($_POST['ids'])).')';
                         list($members)=db_fetch_row(db_query($sql));
                         if($members)
-                            $errors['err']='Departments with staff can not be deleted. Move staff first.';
+                            $errors['err']=lang('cant_delete_departm').'.';
                         else {
                             $i=0;
                             foreach($_POST['ids'] as $k=>$v) {
@@ -84,20 +86,20 @@
                                     $i++;
                             }
                             if($i && $i==$count)
-                                $msg = 'Selected departments deleted successfully';
+                                $msg = lang('delete_dep_succes');
                             elseif($i>0)
-                                $warn = "$i of $count selected departments deleted";
+                                $warn = "$i of $count ".lang('departm_deleted');
                             elseif(!$errors['err'])
-                                $errors['err'] = 'Unable to delete selected departments.';
+                                $errors['err'] = lang('error_delete_departm').'.';
                         }
                         break;
                     default:
-                        $errors['err']='Unknown action - get technical help';
+                        $errors['err']=lang('unknown_action');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown action/command';
+            $errors['err']=lang('unknown_command');
             break;
     }
 }
diff --git a/scp/emails.php b/scp/emails.php
index 7a3051ea..ef0a40f1 100644
--- a/scp/emails.php
+++ b/scp/emails.php
@@ -15,33 +15,34 @@
 **********************************************************************/
 require('admin.inc.php');
 include_once(INCLUDE_DIR.'class.email.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 $email=null;
 if($_REQUEST['id'] && !($email=Email::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid email ID.';
+    $errors['err']=lang('unknow_email_id');
 
 if($_POST){
     switch(strtolower($_POST['do'])){
         case 'update':
             if(!$email){
-                $errors['err']='Unknown or invalid email.';
+                $errors['err']=lang('unknow_email');
             }elseif($email->update($_POST,$errors)){
-                $msg='Email updated successfully';
+                $msg=lang('email_upd_success');
             }elseif(!$errors['err']){
-                $errors['err']='Error updating email. Try again!';
+                $errors['err']=lang('errror_upd_email');
             }
             break;
         case 'create':
             if(($id=Email::create($_POST,$errors))){
-                $msg='Email address added successfully';
+                $msg=lang('email_added_success');
                 $_REQUEST['a']=null;
             }elseif(!$errors['err']){
-                $errors['err']='Unable to add email. Correct error(s) below and try again.';
+                $errors['err']=lang('unable_add_email');
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err'] = 'You must select at least one email address';
+                $errors['err'] = lang('select_one_email');
             } else {
                 $count=count($_POST['ids']);
 
@@ -51,7 +52,7 @@
 
                 list($depts)=db_fetch_row(db_query($sql));
                 if($depts>0) {
-                    $errors['err'] = 'One or more of the selected emails is being used by a department. Remove association first!';
+                    $errors['err'] = lang('email_use_by_dep');
                 } elseif(!strcasecmp($_POST['a'], 'delete')) {
                     $i=0;
                     foreach($_POST['ids'] as $k=>$v) {
@@ -60,19 +61,19 @@
                     }
 
                     if($i && $i==$count)
-                        $msg = 'Selected emails deleted successfully';
+                        $msg = lang('emails_deleted');
                     elseif($i>0)
-                        $warn = "$i of $count selected emails deleted";
+                        $warn = "$i ".lang('of')." $count ".lang('selected_emails');
                     elseif(!$errors['err'])
-                        $errors['err'] = 'Unable to delete selected emails';
+                        $errors['err'] = lang('unable_delete_email');
                     
                 } else {
-                    $errors['err'] = 'Unknown action - get technical help';
+                    $errors['err'] = lang('unknown_action');
                 }
             }
             break;
         default:
-            $errors['err'] = 'Unknown action/command';
+            $errors['err'] = lang('unknown_command');
             break;
     }
 }
diff --git a/scp/emailtest.php b/scp/emailtest.php
index f62bdc6b..bef1d7e7 100644
--- a/scp/emailtest.php
+++ b/scp/emailtest.php
@@ -16,31 +16,33 @@
 require('admin.inc.php');
 include_once(INCLUDE_DIR.'class.email.php');
 include_once(INCLUDE_DIR.'class.csrf.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 $info=array();
-$info['subj']='osTicket test email';
+$info['subj']=lang('ticket_test_email');
 
 if($_POST){
     $errors=array();
     $email=null;
     if(!$_POST['email_id'] || !($email=Email::lookup($_POST['email_id'])))
-        $errors['email_id']='Select from email address';
+        $errors['email_id']=lang('select_from_email');
 
     if(!$_POST['email'] || !Validator::is_email($_POST['email']))
-        $errors['email']='To email address required';
+        $errors['email']=lang('to_email_adress');
 
     if(!$_POST['subj'])
-        $errors['subj']='Subject required';
+        $errors['subj']=lang('subject_required');
 
     if(!$_POST['message'])
-        $errors['message']='Message required';
+        $errors['message']=lang('message_required');
 
     if(!$errors && $email){
         if($email->send($_POST['email'],$_POST['subj'],$_POST['message']))
-            $msg='Test email sent successfully to '.Format::htmlchars($_POST['email']);
+            $msg=lang('test_email_succes').' '.Format::htmlchars($_POST['email']);
         else
-            $errors['err']='Error sending email - try again.';
+            $errors['err']=lang('error_send_email');
     }elseif($errors['err']){
-        $errors['err']='Error sending email - try again.';
+        $errors['err']=lang('error_send_email');
     }
 }
 $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
@@ -50,23 +52,23 @@
 <form action="emailtest.php" method="post" id="save">
  <?php csrf_token(); ?>
  <input type="hidden" name="do" value="<?php echo $action; ?>">
- <h2>Test Outgoing Email</h2>
+ <h2><?php echo lang('test_outg_emails'); ?></h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr>
             <th colspan="2">
-                <em>Emails delivery depends on your server settings (php.ini) and/or email SMTP configuration.</em>
+                <em><?php echo lang('email_delivery'); ?></em>
             </th>
         </tr>
     </thead>
     <tbody>
         <tr>
             <td width="120" class="required">
-                From:
+                <?php echo lang('from'); ?>:
             </td>
             <td>
                 <select name="email_id">
-                    <option value="0">&mdash; Select FROM Email &mdash;</option>
+                    <option value="0">&mdash; <?php echo lang('select_from_email'); ?> &mdash;</option>
                     <?php
                     $sql='SELECT email_id,email,name,smtp_active FROM '.EMAIL_TABLE.' email ORDER by name';
                     if(($res=db_query($sql)) && db_num_rows($res)){
@@ -87,7 +89,7 @@
         </tr>
         <tr>
             <td width="120" class="required">
-                To:
+                <?php echo lang('to'); ?>:
             </td>
             <td>
                 <input type="text" size="60" name="email" value="<?php echo $info['email']; ?>">
@@ -96,7 +98,7 @@
         </tr>
         <tr>
             <td width="120" class="required">
-                Subject:
+                <?php echo lang('subject'); ?>:
             </td>
             <td>
                 <input type="text" size="60" name="subj" value="<?php echo $info['subj']; ?>">
@@ -105,16 +107,16 @@
         </tr>
         <tr>
             <td colspan=2>
-                <em><strong>Message</strong>: email message to send.</em>&nbsp;<span class="error">*&nbsp;<?php echo $errors['message']; ?></span><br>
+                <em><strong><?php echo lang('message'); ?></strong>: <?php echo lang('message_to_sent'); ?></em>&nbsp;<span class="error">*&nbsp;<?php echo $errors['message']; ?></span><br>
                 <textarea name="message" cols="21" rows="10" style="width: 90%;"><?php echo $info['message']; ?></textarea>
             </td>
         </tr>
     </tbody>
 </table>
 <p style="padding-left:225px;">
-    <input type="submit" name="submit" value="Send Message">
-    <input type="reset"  name="reset"  value="Reset">
-    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="emails.php"'>
+    <input type="submit" name="submit" value="<?php echo lang('send_message'); ?>">
+    <input type="reset"  name="reset"  value="<?php echo lang('reset'); ?>">
+    <input type="button" name="cancel" value="<?php echo lang('subject'); ?>" onclick='window.location.href="emails.php"'>
 </p>
 </form>
 <?php
diff --git a/scp/faq.php b/scp/faq.php
index de33a64b..80c5d42d 100644
--- a/scp/faq.php
+++ b/scp/faq.php
@@ -15,13 +15,14 @@
 **********************************************************************/
 require('staff.inc.php');
 require_once(INCLUDE_DIR.'class.faq.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 $faq=$category=null;
 if($_REQUEST['id'] && !($faq=FAQ::lookup($_REQUEST['id'])))
-   $errors['err']='Unknown or invalid FAQ';
+   $errors['err']=lang('invalid_faq');
 
 if($_REQUEST['cid'] && !$faq && !($category=Category::lookup($_REQUEST['cid'])))
-    $errors['err']='Unknown or invalid FAQ category';
+    $errors['err']=lang('invalid_faq_catg');
 
 if($_POST):
     $errors=array();
@@ -29,24 +30,24 @@
         case 'create':
         case 'add':
             if(($faq=FAQ::add($_POST,$errors)))
-                $msg='FAQ added successfully';
+                $msg=lang('faq_added_success');
             elseif(!$errors['err'])
-                $errors['err'] = 'Unable to add FAQ. Try again!';
+                $errors['err'] = lang('cant_add_faq');
         break;
         case 'update':
         case 'edit';
             if(!$faq)
-                $errors['err'] = 'Invalid or unknown FAQ';
+                $errors['err'] = lang('invalid_faq');
             elseif($faq->update($_POST,$errors)) {
-                $msg='FAQ updated successfully';
+                $msg=lang('faq_apdated');
                 $_REQUEST['a']=null; //Go back to view
                 $faq->reload();
             } elseif(!$errors['err'])
-                $errors['err'] = 'Unable to update FAQ. Try again!';     
+                $errors['err'] = lang('cant_upd_faq_only');     
             break;
         case 'manage-faq':
             if(!$faq) {
-                $errors['err']='Unknown or invalid FAQ';
+                $errors['err']=lang('invalid_faq');
             } else {
                 switch(strtolower($_POST['a'])) {
                     case 'edit':
@@ -54,32 +55,32 @@
                         break;
                     case 'publish';
                         if($faq->publish())
-                            $msg='FAQ published successfully';
+                            $msg=lang('faq_published');
                         else
-                            $errors['err']='Unable to publish the FAQ. Try editing it.';
+                            $errors['err']=lang('cant_publish_faq');
                         break;
                     case 'unpublish';
                         if($faq->unpublish())
-                            $msg='FAQ unpublished successfully';
+                            $msg=lang('faq_unpublished');
                         else
-                            $errors['err']='Unable to unpublish the FAQ. Try editing it.';
+                            $errors['err']=lang('cant_anpublish_faq');
                         break;
                     case 'delete':
                         $category = $faq->getCategory();
                         if($faq->delete()) {
-                            $msg='FAQ deleted successfully';
+                            $msg=lang('faq_deleted');
                             $faq=null;
                         } else {
-                            $errors['err']='Unable to delete FAQ. Try again';
+                            $errors['err']=lang('cant_delete_faq');
                         }
                         break;
                     default:
-                        $errors['err']='Invalid action';
+                        $errors['err']=lang('invalid_action');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown action';
+            $errors['err']=lang('unknown_action_only');
     
     }
 endif;
diff --git a/scp/file.php b/scp/file.php
index c02562eb..ad7aeff7 100644
--- a/scp/file.php
+++ b/scp/file.php
@@ -19,12 +19,14 @@
 **********************************************************************/
 require('staff.inc.php');
 require_once(INCLUDE_DIR.'class.file.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 $h=trim($_GET['h']);
 //basic checks
 if(!$h  || strlen($h)!=64  //32*2
         || !($file=AttachmentFile::lookup(substr($h,0,32))) //first 32 is the file hash.
         || strcasecmp(substr($h,-32),md5($file->getId().session_id().$file->getHash()))) //next 32 is file id + session hash.
-    die('Unknown or invalid file. #'.Format::htmlchars($_GET['h']));
+    die(lang('invalid_file').' #'.Format::htmlchars($_GET['h']));
 
 $file->download();
 ?>
diff --git a/scp/filters.php b/scp/filters.php
index dacca25c..549bd1c2 100644
--- a/scp/filters.php
+++ b/scp/filters.php
@@ -16,9 +16,10 @@
 require('admin.inc.php');
 include_once(INCLUDE_DIR.'class.filter.php');
 require_once(INCLUDE_DIR.'class.canned.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 $filter=null;
 if($_REQUEST['id'] && !($filter=Filter::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid filter.';
+    $errors['err']=lang('invalid_filter');
 
 /* NOTE: Banlist has its own interface*/
 if($filter && $filter->isSystemBanlist())
@@ -28,24 +29,24 @@
     switch(strtolower($_POST['do'])){
         case 'update':
             if(!$filter){
-                $errors['err']='Unknown or invalid filter.';
+                $errors['err']=lang('invalid_filter');
             }elseif($filter->update($_POST,$errors)){
-                $msg='Filter updated successfully';
+                $msg=lang('filter_upd_success');
             }elseif(!$errors['err']){
-                $errors['err']='Error updating filter. Try again!';
+                $errors['err']=lang('error_update_filt');
             }
             break;
         case 'add':
             if((Filter::create($_POST,$errors))){
-                $msg='Filter added successfully';
+                $msg=lang('filter_added');
                 $_REQUEST['a']=null;
             }elseif(!$errors['err']){
-                $errors['err']='Unable to add filter. Correct error(s) below and try again.';
+                $errors['err']=lang('cant_add_filter');
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err'] = 'You must select at least one filter to process.';
+                $errors['err'] = lang('select_one_filter');
             } else {
                 $count=count($_POST['ids']);
                 switch(strtolower($_POST['a'])) {
@@ -54,11 +55,11 @@
                             .' WHERE id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected filters enabled';
+                                $msg = lang('select_filter_enab');
                             else
-                                $warn = "$num of $count selected filters enabled";
+                                $warn = "$num ".lang('of')." $count ".lang('select_filter_enab');
                         } else {
-                            $errors['err'] = 'Unable to enable selected filters';
+                            $errors['err'] = lang('cant_enable_filter');
                         }
                         break;
                     case 'disable':
@@ -66,11 +67,11 @@
                             .' WHERE id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected filters disabled';
+                                $msg = lang('filters_disabled');
                             else
-                                $warn = "$num of $count selected filters disabled";
+                                $warn = "$num ".lang('of')." $count ".lang('filters_disabled');
                         } else {
-                            $errors['err'] = 'Unable to disable selected filters';
+                            $errors['err'] = lang('cant_disable_filter');
                         }
                         break;
                     case 'delete':
@@ -81,19 +82,19 @@
                         }
                         
                         if($i && $i==$count)
-                            $msg = 'Selected filters deleted successfully';
+                            $msg = lang('select_filter_delet');
                         elseif($i>0)
-                            $warn = "$i of $count selected filters deleted";
+                            $warn = "$i ".lang('of')." $count ".lang('filters_deleted');
                         elseif(!$errors['err'])
-                            $errors['err'] = 'Unable to delete selected filters';
+                            $errors['err'] = lang('cant_delete_filter');
                         break;
                     default:
-                        $errors['err']='Unknown action - get technical help';
+                        $errors['err']=lang('unknown_action');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown commande/action';
+            $errors['err']=lang('unknown_command');
             break;
     }
 }
diff --git a/scp/groups.php b/scp/groups.php
index 4fb4a716..ba79cd44 100644
--- a/scp/groups.php
+++ b/scp/groups.php
@@ -14,34 +14,36 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require('admin.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 $group=null;
 if($_REQUEST['id'] && !($group=Group::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid group ID.';
+    $errors['err']=lang('unknow_group').' '.lang('id').'.';
 
 if($_POST){
     switch(strtolower($_POST['do'])){
         case 'update':
             if(!$group){
-                $errors['err']='Unknown or invalid group.';
+                $errors['err']=lang('unknow_group').'.';
             }elseif($group->update($_POST,$errors)){
-                $msg='Group updated successfully';
+                $msg=lang('group_update_success');
             }elseif(!$errors['err']){
-                $errors['err']='Unable to update group. Correct any error(s) below and try again!';
+                $errors['err']=lang('unable_update_group').'.'.lang('correct_errors').'!';
             }
             break;
         case 'create':
             if(($id=Group::create($_POST,$errors))){
-                $msg=Format::htmlchars($_POST['name']).' added successfully';
+                $msg=Format::htmlchars($_POST['name']).' '.lang('added_succesfully');
                 $_REQUEST['a']=null;
             }elseif(!$errors['err']){
-                $errors['err']='Unable to add group. Correct error(s) below and try again.';
+                $errors['err']=lang('unable_add_group').' '.lang('correct_errors').'!';
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err'] = 'You must select at least one group.';
+                $errors['err'] = lang('select_at_least_group').'.';
             } elseif(in_array($thisstaff->getGroupId(), $_POST['ids'])) {
-                $errors['err'] = "As an admin, you can't disable/delete a group you belong to - you might lockout all admins!";
+                $errors['err'] = lang('cant_edit_group')."!";
             } else {
                 $count=count($_POST['ids']);
                 switch(strtolower($_POST['a'])) {
@@ -51,11 +53,11 @@
 
                         if(db_query($sql) && ($num=db_affected_rows())){
                             if($num==$count)
-                                $msg = 'Selected groups activated';
+                                $msg = lang('groups_activated');
                             else
-                                $warn = "$num of $count selected groups activated";
+                                $warn = "$num ".lang('of')." $count ".lang('groups_activated');
                         } else {
-                            $errors['err'] = 'Unable to activate selected groups';
+                            $errors['err'] = lang('cant_activate_group');
                         }
                         break;
                     case 'disable':
@@ -63,11 +65,11 @@
                             .' WHERE group_id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected groups disabled';
+                                $msg = lang('group_disabled');
                             else
-                                $warn = "$num of $count selected groups disabled";
+                                $warn = "$num ".lang('of')." $count ".lang('group_disabled');
                         } else {
-                            $errors['err'] = 'Unable to disable selected groups';
+                            $errors['err'] = lang('unable_disable_group');
                         }
                         break;
                     case 'delete':
@@ -77,19 +79,19 @@
                         }   
 
                         if($i && $i==$count)
-                            $msg = 'Selected groups deleted successfully';
+                            $msg = lang('group_delete_success');
                         elseif($i>0)
-                            $warn = "$i of $count selected groups deleted";
+                            $warn = "$i ".lang('of')." $count ".lang('group_deleted');
                         elseif(!$errors['err'])
-                            $errors['err'] = 'Unable to delete selected groups';
+                            $errors['err'] = lang('unable_delete_group');
                         break;
                     default:
-                        $errors['err']  = 'Unknown action. Get technical help!';
+                        $errors['err']  = lang('unknown_action_only').'!';
                 }
             }
             break;
         default:
-            $errors['err']='Unknown action';
+            $errors['err']=lang('unknown_action_only');
             break;
     }
 }
diff --git a/scp/helptopics.php b/scp/helptopics.php
index 7cb15074..1e079078 100644
--- a/scp/helptopics.php
+++ b/scp/helptopics.php
@@ -15,33 +15,34 @@
 **********************************************************************/
 require('admin.inc.php');
 include_once(INCLUDE_DIR.'class.topic.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 $topic=null;
 if($_REQUEST['id'] && !($topic=Topic::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid help topic ID.';
+    $errors['err']=lang('inv_help_topic_id');
 
 if($_POST){
     switch(strtolower($_POST['do'])){
         case 'update':
             if(!$topic){
-                $errors['err']='Unknown or invalid help topic.';
+                $errors['err']=lang('inv_help_topic');
             }elseif($topic->update($_POST,$errors)){
-                $msg='Help topic updated successfully';
+                $msg=lang('help_topc_updated');
             }elseif(!$errors['err']){
-                $errors['err']='Error updating help topic. Try again!';
+                $errors['err']=lang('cant_update_topic');
             }
             break;
         case 'create':
             if(($id=Topic::create($_POST,$errors))){
-                $msg='Help topic added successfully';
+                $msg=lang('help_topic_added');
                 $_REQUEST['a']=null;
             }elseif(!$errors['err']){
-                $errors['err']='Unable to add help topic. Correct error(s) below and try again.';
+                $errors['err']=lang('cant_add_topic');
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err'] = 'You must select at least one help topic';
+                $errors['err'] = lang('select_one_topic');
             } else {
                 $count=count($_POST['ids']);
 
@@ -52,11 +53,11 @@
                     
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected help topics enabled';
+                                $msg = lang('select_help_topic');
                             else
-                                $warn = "$num of $count selected help topics enabled";
+                                $warn = "$num ".lang('of')." $count ".lang('select_help_topic');
                         } else {
-                            $errors['err'] = 'Unable to enable selected help topics.';
+                            $errors['err'] = lang('cant_enable_help');
                         }
                         break;
                     case 'disable':
@@ -64,11 +65,11 @@
                             .' WHERE topic_id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected help topics disabled';
+                                $msg = lang('help_topic_dis');
                             else
-                                $warn = "$num of $count selected help topics disabled";
+                                $warn = "$num ".lang('of')." $count ".lang('help_topic_dis');
                         } else {
-                            $errors['err'] ='Unable to disable selected help topic(s)';
+                            $errors['err'] =lang('cant_disable_topic');
                         }
                         break;
                     case 'delete':
@@ -79,20 +80,20 @@
                         }
 
                         if($i && $i==$count)
-                            $msg = 'Selected help topics deleted successfully';
+                            $msg = lang('topics_deleted');
                         elseif($i>0)
-                            $warn = "$i of $count selected help topics deleted";
+                            $warn = "$i ".lang('of')." $count ".lang('topics_deleted_only');
                         elseif(!$errors['err'])
-                            $errors['err']  = 'Unable to delete selected help topics';
+                            $errors['err']  = lang('cant_del_topic');
 
                         break;
                     default:
-                        $errors['err']='Unknown action - get technical help.';
+                        $errors['err']=lang('unknown_action');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown command/action';
+            $errors['err']=lang('unknown_command');
             break;
     }
 }
@@ -101,6 +102,7 @@
 if($topic || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
     $page='helptopic.inc.php';
 
+
 $nav->setTabActive('manage');
 require(STAFFINC_DIR.'header.inc.php');
 require(STAFFINC_DIR.$page);
diff --git a/scp/kb.php b/scp/kb.php
index 4f2bc335..344f5802 100644
--- a/scp/kb.php
+++ b/scp/kb.php
@@ -17,7 +17,7 @@
 require_once(INCLUDE_DIR.'class.faq.php');
 $category=null;
 if($_REQUEST['cid'] && !($category=Category::lookup($_REQUEST['cid'])))
-    $errors['err']='Unknown or invalid FAQ category';
+    $errors['err']=lang('invalid_faq_catg');
 
 $inc='faq-categories.inc.php'; //KB landing page.
 if($category && $_REQUEST['a']!='search') {
diff --git a/scp/language.php b/scp/language.php
new file mode 100644
index 00000000..8fb29352
--- /dev/null
+++ b/scp/language.php
@@ -0,0 +1,66 @@
+<?php
+/*********************************************************************
+    emails.php
+
+    Emails
+
+    Peter Rotich <peter@osticket.com>
+    Copyright (c)  2006-2013 osTicket
+    http://www.osticket.com
+
+    Released under the GNU General Public License WITHOUT ANY WARRANTY.
+    See LICENSE.TXT for details.
+
+    vim: expandtab sw=4 ts=4 sts=4:
+**********************************************************************/
+require('admin.inc.php');
+include_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
+if($_POST){
+    switch(strtolower($_POST['do'])){
+        case 'create':
+            if(isset($_REQUEST['language']))
+            {
+                if(createNewLanguage($_REQUEST['language']))
+                {
+                    $msg=lang('lang_created');
+                    @header('Location: language.php');
+                }
+                else
+                    $errors['err']=lang('error_create_lang');       
+            }
+        break;
+        case 'update':
+            if(isset($_REQUEST['language']))
+            {
+                $languageInfo=array();
+                $json=$_REQUEST["data_language"];
+
+                $obj = json_decode($json);
+                foreach ($obj as $key => $value) {
+                   $languageInfo[$key]=$value;
+                }
+
+                if(updateLanguage($_REQUEST['language'],$languageInfo))
+                {
+                    $msg=lang('lang_updated');
+                }
+                else
+                    $errors['err']=lang('error_update_lang');
+            }
+        break;
+    }
+}
+
+$page='languages.inc.php';
+if($email || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
+    $page='language.inc.php';
+else 
+    if($email || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'edit')))
+        $page='languages_edit.inc.php';
+
+$nav->setTabActive('language');
+require(STAFFINC_DIR.'header.inc.php');
+require(STAFFINC_DIR.$page);
+include(STAFFINC_DIR.'footer.inc.php');
+?>
diff --git a/scp/login.php b/scp/login.php
index 2f3cf223..0423bb43 100644
--- a/scp/login.php
+++ b/scp/login.php
@@ -14,14 +14,15 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require_once('../main.inc.php');
-if(!defined('INCLUDE_DIR')) die('Fatal Error. Kwaheri!');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+if(!defined('INCLUDE_DIR')) die(lang('fatal_error_kwah'));
 
 require_once(INCLUDE_DIR.'class.staff.php');
 require_once(INCLUDE_DIR.'class.csrf.php');
 
 $dest = $_SESSION['_staff']['auth']['dest'];
 $msg = $_SESSION['_staff']['auth']['msg'];
-$msg = $msg?$msg:'Authentication Required';
+$msg = $msg?$msg:lang('auth_required');
 if($_POST) {
     //$_SESSION['_staff']=array(); #Uncomment to disable login strikes.
     if(($user=Staff::login($_POST['userid'], $_POST['passwd'], $errors))){
@@ -31,7 +32,7 @@
         exit;
     }
 
-    $msg = $errors['err']?$errors['err']:'Invalid login';
+    $msg = $errors['err']?$errors['err']:lang('invalid_login');
 }
 define("OSTSCPINC",TRUE); //Make includes happy!
 include_once(INCLUDE_DIR.'staff/login.tpl.php');
diff --git a/scp/logs.php b/scp/logs.php
index 09c83154..c9f96247 100644
--- a/scp/logs.php
+++ b/scp/logs.php
@@ -14,12 +14,13 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require('admin.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 if($_POST){
     switch(strtolower($_POST['do'])){
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err'] = 'You must select at least one log to delete';
+                $errors['err'] = lang('select_one_log');
             } else {
                 $count=count($_POST['ids']);
                 if($_POST['a'] && !strcasecmp($_POST['a'], 'delete')) {
@@ -28,18 +29,18 @@
                         .' WHERE log_id IN ('.implode(',', db_input($_POST['ids'])).')';
                     if(db_query($sql) && ($num=db_affected_rows())){
                         if($num==$count)
-                            $msg='Selected logs deleted successfully';
+                            $msg=lang('logs_deleted');
                         else
-                            $warn="$num of $count selected logs deleted";
+                            $warn="$num ".lang('of')." $count ".lang('logs_deleted_only');
                     } elseif(!$errors['err'])
-                        $errors['err']='Unable to delete selected logs';
+                        $errors['err']=lang('unable_delete_logs');
                 } else {
-                    $errors['err']='Unknown action - get technical help';
+                    $errors['err']=lang('unknown_action');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown command/action';
+            $errors['err']=lang('unknown_command');
             break;
     }
 }
diff --git a/scp/profile.php b/scp/profile.php
index 31ffecae..94a45368 100644
--- a/scp/profile.php
+++ b/scp/profile.php
@@ -18,26 +18,26 @@
 $msg='';
 $staff=Staff::lookup($thisstaff->getId());
 if($_POST && $_POST['id']!=$thisstaff->getId()) { //Check dummy ID used on the form.
- $errors['err']='Internal Error. Action Denied';
+ $errors['err']=lang('internal_error').'. '.lang('action_denied');
 } elseif(!$errors && $_POST) { //Handle post
 
     if(!$staff)
-        $errors['err']='Unknown or invalid staff';
+        $errors['err']=lang('unknow_staff');
     elseif($staff->updateProfile($_POST,$errors)){
-        $msg='Profile updated successfully';
+        $msg=lang('profile_updated');
         $thisstaff->reload();
         $staff->reload();
         $_SESSION['TZ_OFFSET']=$thisstaff->getTZoffset();
         $_SESSION['TZ_DST']=$thisstaff->observeDaylight();
     }elseif(!$errors['err'])
-        $errors['err']='Profile update error. Try correcting the errors below and try again!';
+        $errors['err']=lang('profile_upd_error').'. '.lang('try_correcting');
 }
 
 //Forced password Change.
 if($thisstaff->forcePasswdChange() && !$errors['err'])
-    $errors['err']=sprintf('<b>Hi %s</b> - You must change your password to continue!',$thisstaff->getFirstName());
+    $errors['err']=sprintf('<b>'.lang('hi').' %s</b> - '.lang('change_pass_to_cont'),$thisstaff->getFirstName());
 elseif($thisstaff->onVacation() && !$warn)
-    $warn=sprintf('<b>Welcome back %s</b>! You are listed as \'on vacation\' Please let your manager know that you are back.',$thisstaff->getFirstName());
+    $warn=sprintf('<b>'.lang('welcome_back').' %s</b>! '.lang('listed_on_vacation'),$thisstaff->getFirstName());
 
 $inc='profile.inc.php';
 $nav->setTabActive('dashboard');
diff --git a/scp/settings.php b/scp/settings.php
index 9c8f70ac..16e2a847 100644
--- a/scp/settings.php
+++ b/scp/settings.php
@@ -16,19 +16,18 @@
 require('admin.inc.php');
 $errors=array();
 $settingOptions=array(
-                'system' => 'System Settings',
-                'tickets' => 'Ticket Settings and Options',
-                'emails' => 'Email Settings',
-                'pages' => 'Site Pages',
-                'kb' => 'Knowledgebase Settings',
-                'autoresp' => 'Autoresponder Settings',
-                'alerts' => 'Alerts and Notices Settings');
+                'system' => lang('system_settings'),
+                'tickets' => lang('ticket_settings'),
+                'emails' => lang('email_settings'),
+                'kb' => lang('knowl_settings'),
+                'autoresp' => lang('Auto_res_Settings'),
+                'alerts' => lang('nottice_settings'));
 //Handle a POST.
 if($_POST && !$errors) {
     if($cfg && $cfg->updateSettings($_POST,$errors)) {
-        $msg=Format::htmlchars($settingOptions[$_POST['t']]).' Updated Successfully';
+        $msg=Format::htmlchars($settingOptions[$_POST['t']]).' '.lang('update_successful');
     } elseif(!$errors['err']) {
-        $errors['err']='Unable to update settings - correct errors below and try again';
+        $errors['err']=lang('error_update_set');
     }
 }
 
diff --git a/scp/slas.php b/scp/slas.php
index 072b2779..d83326bb 100644
--- a/scp/slas.php
+++ b/scp/slas.php
@@ -15,33 +15,34 @@
 **********************************************************************/
 require('admin.inc.php');
 include_once(INCLUDE_DIR.'class.sla.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 $sla=null;
 if($_REQUEST['id'] && !($sla=SLA::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid API key ID.';
+    $errors['err']=lang('invalid_api');
 
 if($_POST){
     switch(strtolower($_POST['do'])){
         case 'update':
             if(!$sla){
-                $errors['err']='Unknown or invalid SLA plan.';
+                $errors['err']=lang('invalid_sla_plan');
             }elseif($sla->update($_POST,$errors)){
-                $msg='SLA plan updated successfully';
+                $msg=lang('sla_plan_updated');
             }elseif(!$errors['err']){
-                $errors['err']='Error updating SLA plan. Try again!';
+                $errors['err']=lang('error_update_sla');
             }
             break;
         case 'add':
             if(($id=SLA::create($_POST,$errors))){
-                $msg='SLA plan added successfully';
+                $msg=lang('sla_added_success');
                 $_REQUEST['a']=null;
             }elseif(!$errors['err']){
-                $errors['err']='Unable to add SLA plan. Correct error(s) below and try again.';
+                $errors['err']=lang('cant_add_sla_plan');
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err'] = 'You must select at least one plan.';
+                $errors['err'] = lang('select_one_plan');
             } else {
                 $count=count($_POST['ids']);
                 switch(strtolower($_POST['a'])) {
@@ -51,11 +52,11 @@
                     
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected SLA plans enabled';
+                                $msg = lang('enabled_sla_plans');
                             else
-                                $warn = "$num of $count selected SLA plans enabled";
+                                $warn = "$num ".lang('of')." $count ".lang('enabled_sla_plans');;
                         } else {
-                            $errors['err'] = 'Unable to enable selected SLA plans.';
+                            $errors['err'] = lang('cant_enable_sla');
                         }
                         break;
                     case 'disable':
@@ -63,11 +64,11 @@
                             .' WHERE id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected SLA plans disabled';
+                                $msg = lang('sla_plan_disabled');
                             else
-                                $warn = "$num of $count selected SLA plans disabled";
+                                $warn = "$num ".lang('of')." $count ".lang('sla_plan_disabled');
                         } else {
-                            $errors['err'] = 'Unable to disable selected SLA plans';
+                            $errors['err'] = lang('cant_disable_sla');
                         }
                         break;
                     case 'delete':
@@ -78,19 +79,19 @@
                         }
 
                         if($i && $i==$count)
-                            $msg = 'Selected SLA plans deleted successfully';
+                            $msg = lang('sla_plans_deleted').' '.lang('successfully');
                         elseif($i>0)
-                            $warn = "$i of $count selected SLA plans deleted";
+                            $warn = "$i ".lang('of')." $count ".lang('sla_plans_deleted');
                         elseif(!$errors['err'])
-                            $errors['err'] = 'Unable to delete selected SLA plans';
+                            $errors['err'] = lang('cant_delete_sla');
                         break;
                     default:
-                        $errors['err']='Unknown action - get technical help.';
+                        $errors['err']=lang('unknown_action');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown action/command';
+            $errors['err']=lang('unknown_command');
             break;
     }
 }
diff --git a/scp/staff.inc.php b/scp/staff.inc.php
index 0c835d46..e1ffd24d 100644
--- a/scp/staff.inc.php
+++ b/scp/staff.inc.php
@@ -13,13 +13,13 @@
 
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
-if(basename($_SERVER['SCRIPT_NAME'])==basename(__FILE__)) die('Access denied'); //Say hi to our friend..
+if(basename($_SERVER['SCRIPT_NAME'])==basename(__FILE__)) die(lang('access_denied')); //Say hi to our friend..
 
-if(!file_exists('../main.inc.php')) die('Fatal error... get technical support');
+if(!file_exists('../main.inc.php')) die(lang('fatal_error'));
 
 require_once('../main.inc.php');
 
-if(!defined('INCLUDE_DIR')) die('Fatal error... invalid setting.');
+if(!defined('INCLUDE_DIR')) die(lang('invalid_setting'));
 
 /*Some more include defines specific to staff only */
 define('STAFFINC_DIR',INCLUDE_DIR.'staff/');
@@ -64,9 +64,9 @@ function staffLoginPage($msg) {
         unset($_SESSION['_staff']['auth']['msg']);
     }
     elseif (isset($_SESSION['_staff']['userID']) && !$thisstaff->isValid())
-        $msg = 'Session timed out due to inactivity';
+        $msg = lang('Session timed out due to inactivity');
     else
-        $msg = 'Authentication Required';
+        $msg = lang('Authentication Required');
 
     staffLoginPage($msg);
     exit;
@@ -75,13 +75,13 @@ function staffLoginPage($msg) {
 if(!$thisstaff->isAdmin()) {
     //Check for disabled staff or group!
     if(!$thisstaff->isactive() || !$thisstaff->isGroupActive()) {
-        staffLoginPage('Access Denied. Contact Admin');
+        staffLoginPage(lang('contact_admin'));
         exit;
     }
 
     //Staff are not allowed to login in offline mode!!
     if(!$ost->isSystemOnline() || $ost->isUpgradePending()) {
-        staffLoginPage('System Offline');
+        staffLoginPage(lang('sys_off_line'));
         exit;
     }
 }
@@ -92,7 +92,7 @@ function staffLoginPage($msg) {
 /******* CSRF Protectin *************/
 // Enforce CSRF protection for POSTS
 if ($_POST  && !$ost->checkCSRFToken()) {
-    Http::response(400, 'Valid CSRF Token Required');
+    Http::response(400, lang('valid_csrf_req'));
     exit;
 }
 
@@ -114,12 +114,12 @@ function staffLoginPage($msg) {
 $exempt = in_array(basename($_SERVER['SCRIPT_NAME']), array('logout.php', 'ajax.php', 'logs.php', 'upgrade.php'));
 
 if($ost->isUpgradePending() && !$exempt) {
-    $errors['err']=$sysnotice='System upgrade is pending <a href="upgrade.php">Upgrade Now</a>';
+    $errors['err']=$sysnotice=lang('aupdate_pending').' <a href="upgrade.php">'.lang('upgrade_now').'</a>';
     require('upgrade.php');
     exit;
 } elseif($cfg->isHelpDeskOffline()) {
-    $sysnotice='<strong>System is set to offline mode</strong> - Client interface is disabled and ONLY admins can access staff control panel.';
-    $sysnotice.=' <a href="settings.php">Enable</a>.';
+    $sysnotice='<strong>'.lang('syst_offline_mode').'</strong> - '.lang('c_interface_disab');
+    $sysnotice.=' <a href="settings.php">'.lang('enable').'</a>.';
 }
 
 $nav = new StaffNav($thisstaff);
@@ -127,11 +127,11 @@ function staffLoginPage($msg) {
 if($thisstaff->forcePasswdChange() && !$exempt) {
     # XXX: Call staffLoginPage() for AJAX and API requests _not_ to honor
     #      the request
-    $sysnotice = 'Password change required to continue';
+    $sysnotice = lang('pass_change_cont');
     require('profile.php'); //profile.php must request this file as require_once to avoid problems.
     exit;
 }
 $ost->setWarning($sysnotice);
-$ost->setPageTitle('osTicket :: Staff Control Panel');
+$ost->setPageTitle('osTicket :: '.lang('staff_control_p'));
 
 ?>
diff --git a/scp/staff.php b/scp/staff.php
index b2d78f3c..d9338871 100644
--- a/scp/staff.php
+++ b/scp/staff.php
@@ -14,34 +14,36 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require('admin.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
+
 $staff=null;
 if($_REQUEST['id'] && !($staff=Staff::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid staff ID.';
+    $errors['err']=lang('unknow_staff_id');
 
 if($_POST){
     switch(strtolower($_POST['do'])){
         case 'update':
             if(!$staff){
-                $errors['err']='Unknown or invalid staff.';
+                $errors['err']=lang('unknow_staff');
             }elseif($staff->update($_POST,$errors)){
-                $msg='Staff updated successfully';
+                $msg=lang('staff_update_success');
             }elseif(!$errors['err']){
-                $errors['err']='Unable to update staff. Correct any error(s) below and try again!';
+                $errors['err']=lang('unable_update_staff');
             }
             break;
         case 'create':
             if(($id=Staff::create($_POST,$errors))){
-                $msg=Format::htmlchars($_POST['name']).' added successfully';
+                $msg=Format::htmlchars($_POST['name']).' '. lang('added_succesfully');
                 $_REQUEST['a']=null;
             }elseif(!$errors['err']){
-                $errors['err']='Unable to add staff. Correct any error(s) below and try again.';
+                $errors['err']=lang('unable_add_staff');
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err'] = 'You must select at least one staff member.';
+                $errors['err'] = lang('one_staff_member');
             } elseif(in_array($thisstaff->getId(),$_POST['ids'])) {
-                $errors['err'] = 'You can not disable/delete yourself - you could be the only admin!';
+                $errors['err'] = lang('disable_only_admin');
             } else {
                 $count=count($_POST['ids']);
                 switch(strtolower($_POST['a'])) {
@@ -51,11 +53,11 @@
 
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected staff activated';
+                                $msg = lang('staff_activated');
                             else
-                                $warn = "$num of $count selected staff activated";
+                                $warn = "$num ".lang('of')." $count ".lang('staff_activated');
                         } else {
-                            $errors['err'] = 'Unable to activate selected staff';
+                            $errors['err'] = lang('unable_activ_staff');
                         }
                         break;
                     case 'disable':
@@ -64,11 +66,11 @@
 
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected staff disabled';
+                                $msg = lang('disable_staff');
                             else
-                                $warn = "$num of $count selected staff disabled";
+                                $warn = "$num ".lang('of')." $count ".lang('disable_staff');
                         } else {
-                            $errors['err'] = 'Unable to disable selected staff';
+                            $errors['err'] = lang('unable_disable_staff');
                         }
                         break;
                     case 'delete':
@@ -78,20 +80,20 @@
                         }
 
                         if($i && $i==$count)
-                            $msg = 'Selected staff deleted successfully';
+                            $msg = lang('staff_deleted');
                         elseif($i>0)
-                            $warn = "$i of $count selected staff deleted";
+                            $warn = "$i ".lang('of')." $count ".lang('staff_deleted_only');
                         elseif(!$errors['err'])
-                            $errors['err'] = 'Unable to delete selected staff.';
+                            $errors['err'] = lang('unable_delete_staff');
                         break;
                     default:
-                        $errors['err'] = 'Unknown action. Get technical help!';
+                        $errors['err'] = lang('unknown_action');
                 }
                     
             }
             break;
         default:
-            $errors['err']='Unknown action/command';
+            $errors['err']=lang('unknown_command');
             break;
     }
 }
diff --git a/scp/teams.php b/scp/teams.php
index ce877bea..e13c2307 100644
--- a/scp/teams.php
+++ b/scp/teams.php
@@ -14,32 +14,33 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require('admin.inc.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 $team=null;
 if($_REQUEST['id'] && !($team=Team::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid team ID.';
+    $errors['err']=lang('invalid_team_id');
 
 if($_POST){
     switch(strtolower($_POST['do'])){
         case 'update':
             if(!$team){
-                $errors['err']='Unknown or invalid team.';
+                $errors['err']=lang('invalid_team');
             }elseif($team->update($_POST,$errors)){
-                $msg='Team updated successfully';
+                $msg=lang('team_update_success');
             }elseif(!$errors['err']){
-                $errors['err']='Unable to update team. Correct any error(s) below and try again!';
+                $errors['err']=lang('unable_update_team');
             }
             break;
         case 'create':
             if(($id=Team::create($_POST,$errors))){
-                $msg=Format::htmlchars($_POST['team']).' added successfully';
+                $msg=Format::htmlchars($_POST['team']).' '.lang('added_succesfully');
                 $_REQUEST['a']=null;
             }elseif(!$errors['err']){
-                $errors['err']='Unable to add team. Correct any error(s) below and try again.';
+                $errors['err']=lang('unable_add_team').' '.lang('correct_errors');
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err']='You must select at least one team.';
+                $errors['err']=lang('select_one_team');
             } else {
                 $count=count($_POST['ids']);
                 switch(strtolower($_POST['a'])) {
@@ -49,11 +50,11 @@
 
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected teams activated';
+                                $msg = lang('team_activated');
                             else
-                                $warn = "$num of $count selected teams activated";
+                                $warn = "$num of $count ".lang('team_activated');
                         } else {
-                            $errors['err'] = 'Unable to activate selected teams';
+                            $errors['err'] = lang('unable_activate_team');
                         }
                         break;
                     case 'disable':
@@ -62,11 +63,11 @@
 
                         if(db_query($sql) && ($num=db_affected_rows())) {
                             if($num==$count)
-                                $msg = 'Selected teams disabled';
+                                $msg = lang('teams_disabled');
                             else
-                                $warn = "$num of $count selected teams disabled";
+                                $warn = "$num of $count ".lang('teams_disabled');
                         } else {
-                            $errors['err'] = 'Unable to disable selected teams';
+                            $errors['err'] = lang('not_desable_teams');
                         }
                         break;
                     case 'delete':
@@ -75,19 +76,19 @@
                                 $i++;
                         }
                         if($i && $i==$count)
-                            $msg = 'Selected teams deleted successfully';
+                            $msg = lang('team_deleted_success');
                         elseif($i>0)
-                            $warn = "$i of $count selected teams deleted";
+                            $warn = "$i of $count ".lang('team_deleted');
                         elseif(!$errors['err'])
-                            $errors['err'] = 'Unable to delete selected teams';
+                            $errors['err'] = lang('unable_delete_team');
                         break;
                     default:
-                        $errors['err'] = 'Unknown action. Get technical help!';
+                        $errors['err'] = lang('unknown_action');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown action/command';
+            $errors['err']=lang('unknown_command');
             break;
     }
 }
diff --git a/scp/templates.php b/scp/templates.php
index fd0ed3dd..42c295fc 100644
--- a/scp/templates.php
+++ b/scp/templates.php
@@ -15,57 +15,58 @@
 **********************************************************************/
 require('admin.inc.php');
 include_once(INCLUDE_DIR.'class.template.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 $template=null;
 if($_REQUEST['tpl_id'] &&
         !($template=EmailTemplateGroup::lookup($_REQUEST['tpl_id'])))
-    $errors['err']='Unknown or invalid template group ID.';
+    $errors['err']=lang('Unknown or invalid template group ID.');
 elseif($_REQUEST['id'] &&
         !($template=EmailTemplate::lookup($_REQUEST['id'])))
-    $errors['err']='Unknown or invalid template ID.';
+    $errors['err']=lang('Unknown or invalid template ID.');
 
 if($_POST){
     switch(strtolower($_POST['do'])){
         case 'updatetpl':
             if(!$template){
-                $errors['err']='Unknown or invalid template';
+                $errors['err']=lang('Unknown or invalid template');
             }elseif($template->update($_POST,$errors)){
                 $template->reload();
-                $msg='Message template updated successfully';
+                $msg=lang('Message template updated successfully');
             }elseif(!$errors['err']){
-                $errors['err']='Error updating message template. Try again!';
+                $errors['err']=lang('error_update_temp');
             }
             break;
         case 'implement':
             if(!$template){
-                $errors['err']='Unknown or invalid template';
+                $errors['err']=lang('Unknown or invalid template');
             }elseif($new = EmailTemplate::add($_POST,$errors)){
                 $template = $new;
-                $msg='Message template updated successfully';
+                $msg=lang('Message template updated successfully');
             }elseif(!$errors['err']){
-                $errors['err']='Error updating message template. Try again!';
+                $errors['err']=lang('error_update_temp');
             }
             break;
         case 'update':
             if(!$template){
-                $errors['err']='Unknown or invalid template';
+                $errors['err']=lang('Unknown or invalid template');
             }elseif($template->update($_POST,$errors)){
-                $msg='Template updated successfully';
+                $msg=lang('Template updated successfully');
             }elseif(!$errors['err']){
-                $errors['err']='Error updating template. Try again!';
+                $errors['err']=lang('Error updating template. Try again!');
             }
             break;
         case 'add':
             if(($new=EmailTemplateGroup::add($_POST,$errors))){
                 $template=$new;
-                $msg='Template added successfully';
+                $msg=lang('Template added successfully');
                 $_REQUEST['a']=null;
             }elseif(!$errors['err']){
-                $errors['err']='Unable to add template. Correct error(s) below and try again.';
+                $errors['err']=lang('Unable to add template. Correct error(s) below and try again.');
             }
             break;
         case 'mass_process':
             if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
-                $errors['err']='You must select at least one template to process.';
+                $errors['err']=lang('You must select at least one template to process.');
             } else {
                 $count=count($_POST['ids']);
                 switch(strtolower($_POST['a'])) {
@@ -74,11 +75,11 @@
                             .' WHERE tpl_id IN ('.implode(',', db_input($_POST['ids'])).')';
                         if(db_query($sql) && ($num=db_affected_rows())){
                             if($num==$count)
-                                $msg = 'Selected templates enabled';
+                                $msg = lang('Selected templates enabled');
                             else
-                                $warn = "$num of $count selected templates enabled";
+                                $warn = "$num ".lang('of')." $count ".lang("selected templates enabled");
                         } else {
-                            $errors['err'] = 'Unable to enable selected templates';
+                            $errors['err'] = lang('Unable to enable selected templates');
                         }
                         break;
                     case 'disable':
@@ -88,11 +89,11 @@
                                 $i++;
                         }
                         if($i && $i==$count)
-                            $msg = 'Selected templates disabled';
+                            $msg = lang('Selected templates disabled');
                         elseif($i)
-                            $warn = "$i of $count selected templates disabled (in-use templates can't be disabled)";
+                            $warn = "$i ".lang('of')." $count ".lang("selected templates disabled (in-use templates can't be disabled)");
                         else
-                            $errors['err'] = "Unable to disable selected templates (in-use or default template can't be disabled)";
+                            $errors['err'] = lang("Unable to disable selected templates (in-use or default template can't be disabled)");
                         break;
                     case 'delete':
                         $i=0;
@@ -102,19 +103,19 @@
                         }
 
                         if($i && $i==$count)
-                            $msg = 'Selected templates deleted successfully';
+                            $msg = lang('Selected templates deleted successfully');
                         elseif($i>0)
-                            $warn = "$i of $count selected templates deleted";
+                            $warn = "$i ".lang('of')." $count ".lang("selected templates deleted");
                         elseif(!$errors['err'])
-                            $errors['err'] = 'Unable to delete selected templates';
+                            $errors['err'] = lang('Unable to delete selected templates');
                         break;
                     default:
-                        $errors['err']='Unknown template action';
+                        $errors['err']=lang('Unknown template action');
                 }
             }
             break;
         default:
-            $errors['err']='Unknown action';
+            $errors['err']=lang('Unknown action');
             break;
     }
 }
diff --git a/scp/tickets.php b/scp/tickets.php
index 0a9ba30a..88dd2dc1 100644
--- a/scp/tickets.php
+++ b/scp/tickets.php
@@ -19,6 +19,7 @@
 require_once(INCLUDE_DIR.'class.dept.php');
 require_once(INCLUDE_DIR.'class.filter.php');
 require_once(INCLUDE_DIR.'class.canned.php');
+require_once(INCLUDE_DIR.'languages/language_control/languages_processor.php');
 
 
 $page='';
@@ -26,9 +27,9 @@
 //LOCKDOWN...See if the id provided is actually valid and if the user has access.
 if($_REQUEST['id']) {
     if(!($ticket=Ticket::lookup($_REQUEST['id'])))
-         $errors['err']='Unknown or invalid ticket ID';
+         $errors['err']=lang('invalid_ticket_id');
     elseif(!$ticket->checkStaffAccess($thisstaff)) {
-        $errors['err']='Access denied. Contact admin if you believe this is in error';
+        $errors['err']=lang('cont_admin_if_error');
         $ticket=null; //Clear ticket obj.
     }
 }
@@ -39,22 +40,22 @@
         //More coffee please.
         $errors=array();
         $lock=$ticket->getLock(); //Ticket lock if any
-        $statusKeys=array('open'=>'Open','Reopen'=>'Open','Close'=>'Closed');
+        $statusKeys=array('open'=>lang('open'),'Reopen'=>lang('open'),'Close'=>lang('closed'));
         switch(strtolower($_POST['a'])):
         case 'reply':
             if(!$thisstaff->canPostReply())
-                $errors['err'] = 'Action denied. Contact admin for access';
+                $errors['err'] = lang('cont_admin_to_acces');
             else {
 
                 if(!$_POST['response'])
-                    $errors['response']='Response required';
+                    $errors['response']=lang('required_response');
                 //Use locks to avoid double replies
                 if($lock && $lock->getStaffId()!=$thisstaff->getId())
-                    $errors['err']='Action Denied. Ticket is locked by someone else!';
+                    $errors['err']=lang('act_denied_t_locket');
 
                 //Make sure the email is not banned
                 if(!$errors['err'] && TicketFilter::isBanned($ticket->getEmail()))
-                    $errors['err']='Email is in banlist. Must be removed to reply.';
+                    $errors['err']=lang('email_removed_to_reply');
             }
 
             $wasOpen =($ticket->isOpen());
@@ -65,87 +66,87 @@
                 $vars['files'] = AttachmentFile::format($_FILES['attachments']);
 
             if(!$errors && ($response=$ticket->postReply($vars, $errors, isset($_POST['emailreply'])))) {
-                $msg='Reply posted successfully';
+                $msg=lang('reply_posted_success');
                 $ticket->reload();
                 if($ticket->isClosed() && $wasOpen)
                     $ticket=null;
 
             } elseif(!$errors['err']) {
-                $errors['err']='Unable to post the reply. Correct the errors below and try again!';
+                $errors['err']=lang('cant_post_reply').' '.lang('correct_errors');
             }
             break;
         case 'transfer': /** Transfer ticket **/
             //Check permission
             if(!$thisstaff->canTransferTickets())
-                $errors['err']=$errors['transfer'] = 'Action Denied. You are not allowed to transfer tickets.';
+                $errors['err']=$errors['transfer'] = lang('not_transfer_ticket');
             else {
 
                 //Check target dept.
                 if(!$_POST['deptId'])
-                    $errors['deptId'] = 'Select department';
+                    $errors['deptId'] = lang('select_department');
                 elseif($_POST['deptId']==$ticket->getDeptId())
-                    $errors['deptId'] = 'Ticket already in the department';
+                    $errors['deptId'] = lang('ticket_in_dept');
                 elseif(!($dept=Dept::lookup($_POST['deptId'])))
-                    $errors['deptId'] = 'Unknown or invalid department';
+                    $errors['deptId'] = lang('invalid_dep');
 
                 //Transfer message - required.
                 if(!$_POST['transfer_comments'])
-                    $errors['transfer_comments'] = 'Transfer comments required';
+                    $errors['transfer_comments'] = lang('transfer_comments_req');
                 elseif(strlen($_POST['transfer_comments'])<5)
-                    $errors['transfer_comments'] = 'Transfer comments too short!';
+                    $errors['transfer_comments'] = lang('transfer_comments_shor');
 
                 //If no errors - them attempt the transfer.
                 if(!$errors && $ticket->transfer($_POST['deptId'], $_POST['transfer_comments'])) {
-                    $msg = 'Ticket transferred successfully to '.$ticket->getDeptName();
+                    $msg = lang('ticket_transf_succ').' '.$ticket->getDeptName();
                     //Check to make sure the staff still has access to the ticket
                     if(!$ticket->checkStaffAccess($thisstaff))
                         $ticket=null;
 
                 } elseif(!$errors['transfer']) {
-                    $errors['err'] = 'Unable to complete the ticket transfer';
-                    $errors['transfer']='Correct the error(s) below and try again!';
+                    $errors['err'] = lang('cant_complete_transfer');
+                    $errors['transfer']=lang('correct_errors');
                 }
             }
             break;
         case 'assign':
 
              if(!$thisstaff->canAssignTickets())
-                 $errors['err']=$errors['assign'] = 'Action Denied. You are not allowed to assign/reassign tickets.';
+                 $errors['err']=$errors['assign'] = lang('cant_assign_ticket');
              else {
 
                  $id = preg_replace("/[^0-9]/", "",$_POST['assignId']);
                  $claim = (is_numeric($_POST['assignId']) && $_POST['assignId']==$thisstaff->getId());
 
                  if(!$_POST['assignId'] || !$id)
-                     $errors['assignId'] = 'Select assignee';
+                     $errors['assignId'] = lang('select_assignee');
                  elseif($_POST['assignId'][0]!='s' && $_POST['assignId'][0]!='t' && !$claim)
-                     $errors['assignId']='Invalid assignee ID - get technical support';
+                     $errors['assignId']=lang('invalid_assigned_id');
                  elseif($ticket->isAssigned()) {
                      if($_POST['assignId'][0]=='s' && $id==$ticket->getStaffId())
-                         $errors['assignId']='Ticket already assigned to the staff.';
+                         $errors['assignId']=lang('ticket_assigned_staf');
                      elseif($_POST['assignId'][0]=='t' && $id==$ticket->getTeamId())
-                         $errors['assignId']='Ticket already assigned to the team.';
+                         $errors['assignId']=lang('ticket_assigned_team');
                  }
 
                  //Comments are not required on self-assignment (claim)
                  if($claim && !$_POST['assign_comments'])
                      $_POST['assign_comments'] = 'Ticket claimed by '.$thisstaff->getName();
                  elseif(!$_POST['assign_comments'])
-                     $errors['assign_comments'] = 'Assignment comments required';
+                     $errors['assign_comments'] = lang('assig_comment_req');
                  elseif(strlen($_POST['assign_comments'])<5)
-                         $errors['assign_comments'] = 'Comment too short';
+                         $errors['assign_comments'] = lang('comment_to_short');
 
                  if(!$errors && $ticket->assign($_POST['assignId'], $_POST['assign_comments'], !$claim)) {
                      if($claim) {
-                         $msg = 'Ticket is NOW assigned to you!';
+                         $msg = lang('ticket_assig_to_you');
                      } else {
-                         $msg='Ticket assigned successfully to '.$ticket->getAssigned();
+                         $msg=lang('ticket_assigned_to').' '.$ticket->getAssigned();
                          TicketLock::removeStaffLocks($thisstaff->getId(), $ticket->getId());
                          $ticket=null;
                      }
                  } elseif(!$errors['assign']) {
-                     $errors['err'] = 'Unable to complete the ticket assignment';
-                     $errors['assign'] = 'Correct the error(s) below and try again!';
+                     $errors['err'] = lang('unnab_assign_ticket');
+                     $errors['assign'] = lang('correct_errors');
                  }
              }
             break;
@@ -153,10 +154,10 @@
             //Make sure the staff can set desired state
             if($_POST['state']) {
                 if($_POST['state']=='closed' && !$thisstaff->canCloseTickets())
-                    $errors['state'] = "You don't have permission to close tickets";
+                    $errors['state'] = lang("dont_permit_cs_tick");
                 elseif(in_array($_POST['state'], array('overdue', 'notdue', 'unassigned'))
                         && (!($dept=$ticket->getDept()) || !$dept->isManager($thisstaff)))
-                    $errors['state'] = "You don't have permission to set the state";
+                    $errors['state'] = lang("cant_set_state");
             }
 
             $wasOpen = ($ticket->isOpen());
@@ -167,176 +168,176 @@
 
             if(($note=$ticket->postNote($vars, $errors, $thisstaff))) {
 
-                $msg='Internal note posted successfully';
+                $msg=lang('note_posted');
                 if($wasOpen && $ticket->isClosed())
                     $ticket = null; //Going back to main listing.
 
             } else {
 
                 if(!$errors['err'])
-                    $errors['err'] = 'Unable to post internal note - missing or invalid data.';
+                    $errors['err'] = lang('cant_post_inter_note');
 
-                $errors['postnote'] = 'Unable to post the note. Correct the error(s) below and try again!';
+                $errors['postnote'] = lang('cant_post_note').' '.lang('correct_errors');
             }
             break;
         case 'edit':
         case 'update':
             if(!$ticket || !$thisstaff->canEditTickets())
-                $errors['err']='Perm. Denied. You are not allowed to edit tickets';
+                $errors['err']=lang('perm_denied');
             elseif($ticket->update($_POST,$errors)) {
-                $msg='Ticket updated successfully';
+                $msg=lang('ticket_updated');
                 $_REQUEST['a'] = null; //Clear edit action - going back to view.
                 //Check to make sure the staff STILL has access post-update (e.g dept change).
                 if(!$ticket->checkStaffAccess($thisstaff))
                     $ticket=null;
             } elseif(!$errors['err']) {
-                $errors['err']='Unable to update the ticket. Correct the errors below and try again!';
+                $errors['err']=lang('cant_update_tick').' '.lang('correct_errors');
             }
             break;
         case 'process':
             switch(strtolower($_POST['do'])):
                 case 'close':
                     if(!$thisstaff->canCloseTickets()) {
-                        $errors['err'] = 'Perm. Denied. You are not allowed to close tickets.';
+                        $errors['err'] = lang('not_allowed_c_tick');
                     } elseif($ticket->isClosed()) {
-                        $errors['err'] = 'Ticket is already closed!';
+                        $errors['err'] = lang('ticket_is_closed');
                     } elseif($ticket->close()) {
-                        $msg='Ticket #'.$ticket->getExtId().' status set to CLOSED';
+                        $msg='Ticket #'.$ticket->getExtId().' '.lang('stat_set_to_closed');
                         //Log internal note
                         if($_POST['ticket_status_notes'])
                             $note = $_POST['ticket_status_notes'];
                         else
-                            $note='Ticket closed (without comments)';
+                            $note=lang('ticket_without_com');
 
-                        $ticket->logNote('Ticket Closed', $note, $thisstaff);
+                        $ticket->logNote(lang('ticket_closed_only'), $note, $thisstaff);
 
                         //Going back to main listing.
                         TicketLock::removeStaffLocks($thisstaff->getId(), $ticket->getId());
                         $page=$ticket=null;
 
                     } else {
-                        $errors['err']='Problems closing the ticket. Try again';
+                        $errors['err']=lang('problem_clos_tick');
                     }
                     break;
                 case 'reopen':
                     //if staff can close or create tickets ...then assume they can reopen.
                     if(!$thisstaff->canCloseTickets() && !$thisstaff->canCreateTickets()) {
-                        $errors['err']='Perm. Denied. You are not allowed to reopen tickets.';
+                        $errors['err']=lang('not_allowed_r_tick');
                     } elseif($ticket->isOpen()) {
-                        $errors['err'] = 'Ticket is already open!';
+                        $errors['err'] = lang('ticket_is_open');
                     } elseif($ticket->reopen()) {
-                        $msg='Ticket REOPENED';
+                        $msg=lang('ticket_reopen');
 
                         if($_POST['ticket_status_notes'])
                             $note = $_POST['ticket_status_notes'];
                         else
-                            $note='Ticket reopened (without comments)';
+                            $note=lang('ticket_ro_no_comt');
 
-                        $ticket->logNote('Ticket Reopened', $note, $thisstaff);
+                        $ticket->logNote(lang('ticket_reopen'), $note, $thisstaff);
 
                     } else {
-                        $errors['err']='Problems reopening the ticket. Try again';
+                        $errors['err']=lang('problem_reopen_tic');
                     }
                     break;
                 case 'release':
                     if(!$ticket->isAssigned() || !($assigned=$ticket->getAssigned())) {
-                        $errors['err'] = 'Ticket is not assigned!';
+                        $errors['err'] = lang('ticket_not_assig');
                     } elseif($ticket->release()) {
-                        $msg='Ticket released (unassigned) from '.$assigned;
-                        $ticket->logActivity('Ticket unassigned',$msg.' by '.$thisstaff->getName());
+                        $msg=lang('ticket_released').' '.$assigned;
+                        $ticket->logActivity(lang('ticket_unassigned'),$msg.' '.lang('by').' '.$thisstaff->getName());
                     } else {
-                        $errors['err'] = 'Problems releasing the ticket. Try again';
+                        $errors['err'] = lang('cant_release_tick');
                     }
                     break;
                 case 'claim':
                     if(!$thisstaff->canAssignTickets()) {
-                        $errors['err'] = 'Perm. Denied. You are not allowed to assign/claim tickets.';
+                        $errors['err'] = lang('cant_claim_ticket');
                     } elseif(!$ticket->isOpen()) {
-                        $errors['err'] = 'Only open tickets can be assigned';
+                        $errors['err'] = lang('o_ticket_can_assg');
                     } elseif($ticket->isAssigned()) {
-                        $errors['err'] = 'Ticket is already assigned to '.$ticket->getAssigned();
-                    } elseif($ticket->assignToStaff($thisstaff->getId(), ('Ticket claimed by '.$thisstaff->getName()), false)) {
-                        $msg = 'Ticket is now assigned to you!';
+                        $errors['err'] = lang('ticket_assig_to').' '.$ticket->getAssigned();
+                    } elseif($ticket->assignToStaff($thisstaff->getId(), (lang('ticket_claimed_by').' '.$thisstaff->getName()), false)) {
+                        $msg = lang('ticket_not_to_you');
                     } else {
-                        $errors['err'] = 'Problems assigning the ticket. Try again';
+                        $errors['err'] = lang('problem_asign_tic');
                     }
                     break;
                 case 'overdue':
                     $dept = $ticket->getDept();
                     if(!$dept || !$dept->isManager($thisstaff)) {
-                        $errors['err']='Perm. Denied. You are not allowed to flag tickets overdue';
+                        $errors['err']=lang('not_allowed_f_tick');
                     } elseif($ticket->markOverdue()) {
-                        $msg='Ticket flagged as overdue';
-                        $ticket->logActivity('Ticket Marked Overdue',($msg.' by '.$thisstaff->getName()));
+                        $msg=lang('ticket_ovedue');
+                        $ticket->logActivity(lang('marked_overdue'),($msg.' '.lang('by').' '.$thisstaff->getName()));
                     } else {
-                        $errors['err']='Problems marking the the ticket overdue. Try again';
+                        $errors['err']=lang('prob_marked_overdue');
                     }
                     break;
                 case 'answered':
                     $dept = $ticket->getDept();
                     if(!$dept || !$dept->isManager($thisstaff)) {
-                        $errors['err']='Perm. Denied. You are not allowed to flag tickets';
+                        $errors['err']=lang('not_p_flag_ticket');
                     } elseif($ticket->markAnswered()) {
-                        $msg='Ticket flagged as answered';
-                        $ticket->logActivity('Ticket Marked Answered',($msg.' by '.$thisstaff->getName()));
+                        $msg=lang('ticket_answered');
+                        $ticket->logActivity(lang('ticket_m_answered'),($msg.' '.lang('by').' '.$thisstaff->getName()));
                     } else {
-                        $errors['err']='Problems marking the the ticket answered. Try again';
+                        $errors['err']=lang('prob_mark_t_answer');
                     }
                     break;
                 case 'unanswered':
                     $dept = $ticket->getDept();
                     if(!$dept || !$dept->isManager($thisstaff)) {
-                        $errors['err']='Perm. Denied. You are not allowed to flag tickets';
+                        $errors['err']=lang('not_p_flag_ticket');
                     } elseif($ticket->markUnAnswered()) {
-                        $msg='Ticket flagged as unanswered';
-                        $ticket->logActivity('Ticket Marked Unanswered',($msg.' by '.$thisstaff->getName()));
+                        $msg=lang('ticket_unanswered');
+                        $ticket->logActivity(lang('ticket_m_unanswered'),($msg.' '.lang('by').' '.$thisstaff->getName()));
                     } else {
-                        $errors['err']='Problems marking the the ticket unanswered. Try again';
+                        $errors['err']=lang('prob_mark_unanswer');
                     }
                     break;
                 case 'banemail':
                     if(!$thisstaff->canBanEmails()) {
-                        $errors['err']='Perm. Denied. You are not allowed to ban emails';
+                        $errors['err']=lang('cant_ban_emails');
                     } elseif(BanList::includes($ticket->getEmail())) {
-                        $errors['err']='Email already in banlist';
+                        $errors['err']=lang('email_in_ban');
                     } elseif(Banlist::add($ticket->getEmail(),$thisstaff->getName())) {
-                        $msg='Email ('.$ticket->getEmail().') added to banlist';
+                        $msg='Email ('.$ticket->getEmail().') '.lang('added_to_ban_list');
                     } else {
-                        $errors['err']='Unable to add the email to banlist';
+                        $errors['err']=lang('cant_add_email_ban');
                     }
                     break;
                 case 'unbanemail':
                     if(!$thisstaff->canBanEmails()) {
-                        $errors['err'] = 'Perm. Denied. You are not allowed to remove emails from banlist.';
+                        $errors['err'] = lang('cant_remove_email_b');
                     } elseif(Banlist::remove($ticket->getEmail())) {
-                        $msg = 'Email removed from banlist';
+                        $msg = lang('email_removed_ban');
                     } elseif(!BanList::includes($ticket->getEmail())) {
-                        $warn = 'Email is not in the banlist';
+                        $warn = lang('email_not_banlist');
                     } else {
-                        $errors['err']='Unable to remove the email from banlist. Try again.';
+                        $errors['err']=lang('unab_remove_email');
                     }
                     break;
                 case 'delete': // Dude what are you trying to hide? bad customer support??
                     if(!$thisstaff->canDeleteTickets()) {
-                        $errors['err']='Perm. Denied. You are not allowed to DELETE tickets!!';
+                        $errors['err']=lang('not_allowed_d_tick');
                     } elseif($ticket->delete()) {
-                        $msg='Ticket #'.$ticket->getNumber().' deleted successfully';
+                        $msg=lang('ticket').' #'.$ticket->getNumber().' '.lang('deleted_succesfully');
                         //Log a debug note
-                        $ost->logDebug('Ticket #'.$ticket->getNumber().' deleted',
-                                sprintf('Ticket #%s deleted by %s',
+                        $ost->logDebug(lang('ticket').' #'.$ticket->getNumber().' '.lang('deleted'),
+                                sprintf(lang('ticket').' #%s '.lang('deleted_by').' %s',
                                     $ticket->getNumber(), $thisstaff->getName())
                                 );
                         $ticket=null; //clear the object.
                     } else {
-                        $errors['err']='Problems deleting the ticket. Try again';
+                        $errors['err']=lang('prob_delete_tick');
                     }
                     break;
                 default:
-                    $errors['err']='You must select action to perform';
+                    $errors['err']=lang('must_select_action');
             endswitch;
             break;
         default:
-            $errors['err']='Unknown action';
+            $errors['err']=lang('unknown_action_only');
         endswitch;
         if($ticket && is_object($ticket))
             $ticket->reload();//Reload ticket info following post processing
@@ -345,68 +346,67 @@
         switch($_POST['a']) {
             case 'mass_process':
                 if(!$thisstaff->canManageTickets())
-                    $errors['err']='You do not have permission to mass manage tickets. Contact admin for such access';
+                    $errors['err']=lang('cant_mass_mang_tick');
                 elseif(!$_POST['tids'] || !is_array($_POST['tids']))
-                    $errors['err']='No tickets selected. You must select at least one ticket.';
+                    $errors['err']=lang('select_one_ticket');
                 else {
                     $count=count($_POST['tids']);
                     $i = 0;
                     switch(strtolower($_POST['do'])) {
                         case 'reopen':
                             if($thisstaff->canCloseTickets() || $thisstaff->canCreateTickets()) {
-                                $note='Ticket reopened by '.$thisstaff->getName();
+                                $note=lang('ticket_reopen_by').' '.$thisstaff->getName();
                                 foreach($_POST['tids'] as $k=>$v) {
                                     if(($t=Ticket::lookup($v)) && $t->isClosed() && @$t->reopen()) {
                                         $i++;
-                                        $t->logNote('Ticket Reopened', $note, $thisstaff);
+                                        $t->logNote(lang('ticket_reopen'), $note, $thisstaff);
                                     }
                                 }
 
                                 if($i==$count)
-                                    $msg = "Selected tickets ($i) reopened successfully";
+                                    $msg = lang("selected_tickets")." ($i) ".lang('reopen_successfully');
                                 elseif($i)
-                                    $warn = "$i of $count selected tickets reopened";
+                                    $warn = "$i ".lang('of')." $count ".lang('select_tickets_ropen');
                                 else
-                                    $errors['err'] = 'Unable to reopen selected tickets';
+                                    $errors['err'] = lang('cant_reopen_ticket');
                             } else {
-                                $errors['err'] = 'You do not have permission to reopen tickets';
+                                $errors['err'] = lang('dont_permit_reopen_t');
                             }
                             break;
                         case 'close':
                             if($thisstaff->canCloseTickets()) {
-                                $note='Ticket closed without response by '.$thisstaff->getName();
+                                $note=lang('ticket_no_response').' '.$thisstaff->getName();
                                 foreach($_POST['tids'] as $k=>$v) {
                                     if(($t=Ticket::lookup($v)) && $t->isOpen() && @$t->close()) {
                                         $i++;
-                                        $t->logNote('Ticket Closed', $note, $thisstaff);
+                                        $t->logNote(lang('ticket_closed_only'), $note, $thisstaff);
                                     }
                                 }
-
                                 if($i==$count)
-                                    $msg ="Selected tickets ($i) closed succesfully";
+                                    $msg =lang("selected_tickets")." ($i) ".lang('closed_succesfully');
                                 elseif($i)
-                                    $warn = "$i of $count selected tickets closed";
+                                    $warn = "$i ".lang('of')." $count ".lang('ticket_closed');
                                 else
-                                    $errors['err'] = 'Unable to close selected tickets';
+                                    $errors['err'] = lang('cant_close_tickets');
                             } else {
-                                $errors['err'] = 'You do not have permission to close tickets';
+                                $errors['err'] = lang('dont_permit_close_t');
                             }
                             break;
                         case 'mark_overdue':
-                            $note='Ticket flagged as overdue by '.$thisstaff->getName();
+                            $note=lang('ticket_flagged_overd').' '.$thisstaff->getName();
                             foreach($_POST['tids'] as $k=>$v) {
                                 if(($t=Ticket::lookup($v)) && !$t->isOverdue() && $t->markOverdue()) {
                                     $i++;
-                                    $t->logNote('Ticket Marked Overdue', $note, $thisstaff);
+                                    $t->logNote(lang('marked_overdue'), $note, $thisstaff);
                                 }
                             }
 
                             if($i==$count)
-                                $msg = "Selected tickets ($i) marked overdue";
+                                $msg = lang("selected_tickets")." ($i) ".lang('market_overdue');
                             elseif($i)
-                                $warn = "$i of $count selected tickets marked overdue";
+                                $warn = "$i ".lang('of')." $count ".lang('sticket_mark_overdue');
                             else
-                                $errors['err'] = 'Unable to flag selected tickets as overdue';
+                                $errors['err'] = lang('cant_flag_tickets');
                             break;
                         case 'delete':
                             if($thisstaff->canDeleteTickets()) {
@@ -416,43 +416,43 @@
 
                                 //Log a warning
                                 if($i) {
-                                    $log = sprintf('%s (%s) just deleted %d ticket(s)',
+                                    $log = sprintf('%s (%s) '.lang('just_deleted').' %d '.lang('ticket').'(s)',
                                             $thisstaff->getName(), $thisstaff->getUserName(), $i);
-                                    $ost->logWarning('Tickets deleted', $log, false);
+                                    $ost->logWarning(lang('tickets_deleted'), $log, false);
 
                                 }
 
                                 if($i==$count)
-                                    $msg = "Selected tickets ($i) deleted successfully";
+                                    $msg = lang("selected_tickets")." ($i) ".lang('deleted_succesfully');
                                 elseif($i)
-                                    $warn = "$i of $count selected tickets deleted";
+                                    $warn = "$i ".lang('of')." $count ".lang('tickets_deleted');
                                 else
-                                    $errors['err'] = 'Unable to delete selected tickets';
+                                    $errors['err'] = lang('cant_delete_ticket');
                             } else {
-                                $errors['err'] = 'You do not have permission to delete tickets';
+                                $errors['err'] = lang('dont_permit_d_tick');
                             }
                             break;
                         default:
-                            $errors['err']='Unknown or unsupported action - get technical help';
+                            $errors['err']=lang('unknow_action');
                     }
                 }
                 break;
             case 'open':
                 $ticket=null;
                 if(!$thisstaff || !$thisstaff->canCreateTickets()) {
-                     $errors['err']='You do not have permission to create tickets. Contact admin for such access';
+                     $errors['err']=lang('dont_permit_c_tick');
                 } else {
                     $vars = $_POST;
                     if($_FILES['attachments'])
                         $vars['files'] = AttachmentFile::format($_FILES['attachments']);
 
                     if(($ticket=Ticket::open($vars, $errors))) {
-                        $msg='Ticket created successfully';
+                        $msg=lang('ticket_created');
                         $_REQUEST['a']=null;
                         if(!$ticket->checkStaffAccess($thisstaff) || $ticket->isClosed())
                             $ticket=null;
                     } elseif(!$errors['err']) {
-                        $errors['err']='Unable to create the ticket. Correct the error(s) and try again';
+                        $errors['err']=lang('cant_create_ticket').lang('correct_errors');
                     }
                 }
                 break;
@@ -468,24 +468,24 @@
 //Navigation
 $nav->setTabActive('tickets');
 if($cfg->showAnsweredTickets()) {
-    $nav->addSubMenu(array('desc'=>'Open ('.number_format($stats['open']+$stats['answered']).')',
-                            'title'=>'Open Tickets',
+    $nav->addSubMenu(array('desc'=>lang('opened').' ('.number_format($stats['open']+$stats['answered']).')',
+                            'title'=>lang('opened_tickets'),
                             'href'=>'tickets.php',
                             'iconclass'=>'Ticket'),
                         (!$_REQUEST['status'] || $_REQUEST['status']=='open'));
 } else {
 
     if($stats) {
-        $nav->addSubMenu(array('desc'=>'Open ('.number_format($stats['open']).')',
-                               'title'=>'Open Tickets',
+        $nav->addSubMenu(array('desc'=>lang('opened').' ('.number_format($stats['open']).')',
+                               'title'=>lang('opened_tickets'),
                                'href'=>'tickets.php',
                                'iconclass'=>'Ticket'),
                             (!$_REQUEST['status'] || $_REQUEST['status']=='open'));
     }
 
     if($stats['answered']) {
-        $nav->addSubMenu(array('desc'=>'Answered ('.number_format($stats['answered']).')',
-                               'title'=>'Answered Tickets',
+        $nav->addSubMenu(array('desc'=>lang('answered').' ('.number_format($stats['answered']).')',
+                               'title'=>lang('answered'),
                                'href'=>'tickets.php?status=answered',
                                'iconclass'=>'answeredTickets'),
                             ($_REQUEST['status']=='answered'));
@@ -494,18 +494,18 @@
 
 if($stats['assigned']) {
     if(!$ost->getWarning() && $stats['assigned']>10)
-        $ost->setWarning($stats['assigned'].' tickets assigned to you! Do something about it!');
+        $ost->setWarning($stats['assigned'].' '.lang('ticket_assign_you'));
 
-    $nav->addSubMenu(array('desc'=>'My Tickets ('.number_format($stats['assigned']).')',
-                           'title'=>'Assigned Tickets',
+    $nav->addSubMenu(array('desc'=>lang('my_tickets').' ('.number_format($stats['assigned']).')',
+                           'title'=>lang('assigned_tickets'),
                            'href'=>'tickets.php?status=assigned',
                            'iconclass'=>'assignedTickets'),
                         ($_REQUEST['status']=='assigned'));
 }
 
 if($stats['overdue']) {
-    $nav->addSubMenu(array('desc'=>'Overdue ('.number_format($stats['overdue']).')',
-                           'title'=>'Stale Tickets',
+    $nav->addSubMenu(array('desc'=>lang('overdue').' ('.number_format($stats['overdue']).')',
+                           'title'=>lang('stale_tickets'),
                            'href'=>'tickets.php?status=overdue',
                            'iconclass'=>'overdueTickets'),
                         ($_REQUEST['status']=='overdue'));
@@ -515,28 +515,27 @@
 }
 
 if($thisstaff->showAssignedOnly() && $stats['closed']) {
-    $nav->addSubMenu(array('desc'=>'My Closed Tickets ('.number_format($stats['closed']).')',
-                           'title'=>'My Closed Tickets',
+    $nav->addSubMenu(array('desc'=>lang('my_closed_tickets').' ('.number_format($stats['closed']).')',
+                           'title'=>lang('my_closed_tickets'),
                            'href'=>'tickets.php?status=closed',
                            'iconclass'=>'closedTickets'),
                         ($_REQUEST['status']=='closed'));
 } else {
 
-    $nav->addSubMenu(array('desc'=>'Closed Tickets ('.number_format($stats['closed']).')',
-                           'title'=>'Closed Tickets',
+    $nav->addSubMenu(array('desc'=>lang('closed_tickets').' ('.number_format($stats['closed']).')',
+                           'title'=>lang('closed_tickets'),
                            'href'=>'tickets.php?status=closed',
                            'iconclass'=>'closedTickets'),
                         ($_REQUEST['status']=='closed'));
 }
 
 if($thisstaff->canCreateTickets()) {
-    $nav->addSubMenu(array('desc'=>'New Ticket',
+    $nav->addSubMenu(array('desc'=>lang('new_ticket'),
                            'href'=>'tickets.php?a=open',
                            'iconclass'=>'newTicket'),
                         ($_REQUEST['a']=='open'));
 }
 
-
 $inc = 'tickets.inc.php';
 if($ticket) {
     $ost->setPageTitle('Ticket #'.$ticket->getNumber());
@@ -545,7 +544,7 @@
     if($_REQUEST['a']=='edit' && $thisstaff->canEditTickets())
         $inc = 'ticket-edit.inc.php';
     elseif($_REQUEST['a'] == 'print' && !$ticket->pdfExport($_REQUEST['psize'], $_REQUEST['notes']))
-        $errors['err'] = 'Internal error: Unable to export the ticket to PDF for print.';
+        $errors['err'] = lang('cant_export_to_pdf');
 } else {
     $inc = 'tickets.inc.php';
     if($_REQUEST['a']=='open' && $thisstaff->canCreateTickets())
@@ -554,11 +553,11 @@
         require_once(INCLUDE_DIR.'class.export.php');
         $ts = strftime('%Y%m%d');
         if (!($token=$_REQUEST['h']))
-            $errors['err'] = 'Query token required';
+            $errors['err'] = lang('query_token_req');
         elseif (!($query=$_SESSION['search_'.$token]))
-            $errors['err'] = 'Query token not found';
+            $errors['err'] = lang('query_token_not_found');
         elseif (!Export::saveTickets($query, "tickets-$ts.csv", 'csv'))
-            $errors['err'] = 'Internal error: Unable to dump query results';
+            $errors['err'] = lang('cant_dump_query');
     }
 
     //Clear active submenu on search with no status
diff --git a/scp/upgrade.php b/scp/upgrade.php
index 072ca797..c66230a2 100644
--- a/scp/upgrade.php
+++ b/scp/upgrade.php
@@ -17,7 +17,7 @@
 require_once INCLUDE_DIR.'class.upgrader.php';
 
 //$_SESSION['ost_upgrader']=null;
-$upgrader = new Upgrader(TABLE_PREFIX, UPGRADE_DIR.'streams/');
+$upgrader = new Upgrader($cfg->getSchemaSignature(), TABLE_PREFIX, SQL_DIR);
 $errors=array();
 if($_POST && $_POST['s'] && !$upgrader->isAborted()) {
     switch(strtolower($_POST['s'])) {
@@ -32,11 +32,11 @@
                 $errors['err']='Config file rename required to continue!';
             } else {
                 $upgrader->setState('upgrade');
-            }
+            } 
             break;
         case 'upgrade': //Manual upgrade.... when JS (ajax) is not supported.
-            if($upgrader->getPendingTask()) {
-                $upgrader->doTask();
+            if($upgrader->getNumPendingTasks()) {
+                $upgrader->doTasks();
             } elseif($ost->isUpgradePending() && $upgrader->isUpgradable()) {
                 $upgrader->upgrade();
             } elseif(!$ost->isUpgradePending()) {
diff --git a/secure.inc.php b/secure.inc.php
index bf6a75b3..361a96c4 100644
--- a/secure.inc.php
+++ b/secure.inc.php
@@ -14,13 +14,13 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 if(!strcasecmp(basename($_SERVER['SCRIPT_NAME']),basename(__FILE__))) die('Kwaheri!');
-if(!file_exists('client.inc.php')) die('Fatal Error.');
+
+if(!file_exists('client.inc.php')) die(lang('fatal_error'));
 require_once('client.inc.php');
 
 //Client Login page: Ajax interface can pre-declare the function to trap logins.
 if(!function_exists('clientLoginPage')) {
     function clientLoginPage($msg ='') {
-        global $ost;
         require('./login.php');
         exit;
     }
diff --git a/setup/inc/streams/core/install-mysql.sql b/setup/inc/streams/core/install-mysql.sql
index 9359cfae..4bcb9482 100644
--- a/setup/inc/streams/core/install-mysql.sql
+++ b/setup/inc/streams/core/install-mysql.sql
@@ -320,42 +320,43 @@ DROP TABLE IF EXISTS `%TABLE_PREFIX%email_template`;
 CREATE TABLE `%TABLE_PREFIX%email_template` (
   `id` int(11) UNSIGNED NOT NULL auto_increment,
   `tpl_id` int(11) UNSIGNED NOT NULL,
+  `lang` varchar(3) DEFAULT NULL,
   `code_name` varchar(32) NOT NULL,
   `subject` varchar(255) NOT NULL default '',
   `body` text NOT NULL,
   `created` datetime NOT NULL,
   `updated` datetime NOT NULL,
   PRIMARY KEY  (`id`),
-  UNIQUE KEY `template_lookup` (`tpl_id`, `code_name`)
+  UNIQUE KEY `template_lookup` (`tpl_id`, `code_name`, `lang`)
 ) DEFAULT CHARSET=utf8;
 
 -- TODO: Dump revised copy before release!!!
-INSERT INTO `%TABLE_PREFIX%email_template` (`code_name`, `subject`, `body`)
-    VALUES (
-    'ticket.autoresp', 'Support Ticket Opened [#%{ticket.number}]', '%{ticket.name}, \r\n\r\nA request for support has been created and assigned ticket #%{ticket.number}. A representative will follow-up with you as soon as possible.\r\n\r\nYou can view this ticket''s progress online here: %{ticket.client_link}.\r\n\r\nIf you wish to send additional comments or information regarding this issue, please don''t open a new ticket. Simply login using the link above and update the ticket.\r\n\r\n%{signature}'
-    ), (
-    'ticket.autoreply', 'Support Ticket Opened [#%{ticket.number}]', '%{ticket.name}, \r\n\r\nA request for support has been created and assigned ticket #%{ticket.number} with the following auto-reply:\r\n\r\n%{response}\r\n\r\n\r\nWe hope this response has sufficiently answered your questions. If not, please do not open another ticket. If need be, representative will follow-up with you as soon as possible.\r\n\r\nYou can view this ticket''s progress online here: %{ticket.client_link}.'
-    ), (
-    'ticket.notice', '[#%{ticket.number}] %{ticket.subject}', '%{ticket.name}, \r\n\r\nOur customer care team has created a ticket, #%{ticket.number} on your behalf, with the following message.\r\n\r\n%{message}\r\n\r\nIf you wish to provide additional comments or information regarding this issue, please don''t open a new ticket. You can update or view this ticket''s progress online here: %{ticket.client_link}.\r\n\r\n%{signature}'
-    ), (
-    'ticket.alert', 'New Ticket Alert', '%{recipient}, \r\n\r\nNew ticket #%{ticket.number} created.\r\n\r\n-----------------------\r\nName: %{ticket.name}\r\nEmail: %{ticket.email}\r\nDept: %{ticket.dept.name}\r\n\r\n%{message}\r\n-----------------------\r\n\r\nTo view/respond to the ticket, please login to the support ticket system.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Your friendly Customer Support System - powered by osTicket.'
-    ), (
-    'message.autoresp', '[#%{ticket.number}] Message Added', '%{ticket.name}, \r\n\r\nYour reply to support request #%{ticket.number} has been noted.\r\n\r\nYou can view this support request progress online here: %{ticket.client_link}.\r\n\r\n%{signature}'
-    ), (
-    'message.alert', 'New Message Alert', '%{recipient}, \r\n\r\nNew message appended to ticket #%{ticket.number}\r\n\r\n----------------------\r\nName: %{ticket.name}\r\nEmail: %{ticket.email}\r\nDept: %{ticket.dept.name}\r\n\r\n%{message}\r\n----------------------\r\n\r\nTo view/respond to the ticket, please login to the support ticket system.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Your friendly Customer Support System - powered by osTicket.'
-    ), (
-    'note.alert', 'New Internal Note Alert', '%{recipient}, \r\n\r\nInternal note appended to ticket #%{ticket.number}\r\n\r\n----------------------\r\n* %{note.title} *\r\n\r\n%{note.message}\r\n----------------------\r\n\r\nTo view/respond to the ticket, please login to the support ticket system.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Your friendly Customer Support System - powered by osTicket.'
-    ), (
-    'assigned.alert', 'Ticket #%{ticket.number} Assigned to you', '%{assignee}, \r\n\r\nTicket #%{ticket.number} has been assigned to you by %{assigner}\r\n\r\n----------------------\r\n\r\n%{comments}\r\n\r\n----------------------\r\n\r\nTo view complete details, simply login to the support system.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Your friendly Support Ticket System - powered by osTicket.'
-    ), (
-    'transfer.alert', 'Ticket Transfer #%{ticket.number} - %{ticket.dept.name}', '%{recipient}, \r\n\r\nTicket #%{ticket.number} has been transferred to %{ticket.dept.name} department by %{staff.name}\r\n\r\n----------------------\r\n\r\n%{comments}\r\n\r\n----------------------\r\n\r\nTo view/respond to the ticket, please login to the support ticket system.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Your friendly Customer Support System - powered by osTicket.'
-    ), (
-    'ticket.overdue', 'Stale Ticket Alert', '%{recipient}, \r\n\r\nA ticket, #%{ticket.number} assigned to you or in your department is seriously overdue.\r\n\r\n%{ticket.staff_link}\r\n\r\nWe should all work hard to guarantee that all tickets are being addressed in a timely manner.\r\n\r\n- Your friendly (although with limited patience) Support Ticket System - powered by osTicket.'
-    ), (
-    'ticket.overlimit', 'Open Tickets Limit Reached', '%{ticket.name}\r\n\r\nYou have reached the maximum number of open tickets allowed.\r\n\r\nTo be able to open another ticket, one of your pending tickets must be closed. To update or add comments to an open ticket simply login using the link below.\r\n\r\n%{url}/tickets.php?e=%{ticket.email}\r\n\r\nThank you.\r\n\r\nSupport Ticket System'
-    ), (
-    'ticket.reply', '[#%{ticket.number}] %{ticket.subject}', '%{ticket.name}, \r\n\r\nA customer support staff member has replied to your support request, #%{ticket.number} with the following response:\r\n\r\n%{response}\r\n\r\nWe hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.\r\n\r\n%{ticket.client_link}\r\n\r\n%{signature}'
-    );
+INSERT INTO `ost_email_template` ( `tpl_id`, `lang`, `code_name`, `subject`, `body`) VALUES
+  (1, 'eng', 'ticket.autoresp', 'Support Ticket Opened [#%{ticket.number}]', '%{ticket.name}, \r\n\r\nA request for support has been created and assigned ticket #%{ticket.number}. A representative will follow-up with you as soon as possible.\r\n\r\nYou can view this ticket\'s progress online here: %{ticket.client_link}.\r\n\r\nIf you wish to send additional comments or information regarding this issue, please don\'t open a new ticket. Simply login using the link above and update the ticket.\r\n\r\n%{signature}'),
+  (1, 'eng', 'ticket.autoreply', 'Support Ticket Opened [#%{ticket.number}]', '%{ticket.name}, \r\n\r\nA request for support has been created and assigned ticket #%{ticket.number} with the following auto-reply:\r\n\r\n%{response}\r\n\r\n\r\nWe hope this response has sufficiently answered your questions. If not, please do not open another ticket. If need be, representative will follow-up with you as soon as possible.\r\n\r\nYou can view this ticket\'s progress online here: %{ticket.client_link}.'),
+  (1, 'eng', 'ticket.notice', '[#%{ticket.number}] %{ticket.subject}', '%{ticket.name}, \r\n\r\nOur customer care team has created a ticket, #%{ticket.number} on your behalf, with the following message.\r\n\r\n%{message}\r\n\r\nIf you wish to provide additional comments or information regarding this issue, please don\'t open a new ticket. You can update or view this ticket\'s progress online here: %{ticket.client_link}.\r\n\r\n%{signature}'),
+  (1, 'eng', 'ticket.alert', 'New Ticket Alert', '%{recipient}, \r\n\r\nNew ticket #%{ticket.number} created.\r\n\r\n-----------------------\r\nName: %{ticket.name}\r\nEmail: %{ticket.email}\r\nDept: %{ticket.dept.name}\r\n\r\n%{message}\r\n-----------------------\r\n\r\nTo view/respond to the ticket, please login to the support ticket system.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Your friendly Customer Support System - powered by osTicket.'),
+  (1, 'eng', 'message.autoresp', '[#%{ticket.number}] Message Added', '%{ticket.name}, \r\n\r\nYour reply to support request #%{ticket.number} has been noted.\r\n\r\nYou can view this support request progress online here: %{ticket.client_link}.\r\n\r\n%{signature}'),
+  (1, 'eng', 'message.alert', 'New Message Alert', '%{recipient}, \r\n\r\nNew message appended to ticket #%{ticket.number}\r\n\r\n----------------------\r\nName: %{ticket.name}\r\nEmail: %{ticket.email}\r\nDept: %{ticket.dept.name}\r\n\r\n%{message}\r\n----------------------\r\n\r\nTo view/respond to the ticket, please login to the support ticket system.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Your friendly Customer Support System - powered by osTicket.'),
+  (1, 'eng', 'note.alert', 'New Internal Note Alert', '%{recipient}, \r\n\r\nInternal note appended to ticket #%{ticket.number}\r\n\r\n----------------------\r\n* %{note.title} *\r\n\r\n%{note.message}\r\n----------------------\r\n\r\nTo view/respond to the ticket, please login to the support ticket system.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Your friendly Customer Support System - powered by osTicket.'),
+  (1, 'eng', 'assigned.alert', 'Ticket #%{ticket.number} Assigned to you', '%{assignee}, \r\n\r\nTicket #%{ticket.number} has been assigned to you by %{assigner}\r\n\r\n----------------------\r\n\r\n%{comments}\r\n\r\n----------------------\r\n\r\nTo view complete details, simply login to the support system.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Your friendly Support Ticket System - powered by osTicket.'),
+  (1, 'eng', 'transfer.alert', 'Ticket Transfer #%{ticket.number} - %{ticket.dept.name}', '%{recipient}, \r\n\r\nTicket #%{ticket.number} has been transferred to %{ticket.dept.name} department by %{staff.name}\r\n\r\n----------------------\r\n\r\n%{comments}\r\n\r\n----------------------\r\n\r\nTo view/respond to the ticket, please login to the support ticket system.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Your friendly Customer Support System - powered by osTicket.'),
+  (1, 'eng', 'ticket.overdue', 'Stale Ticket Alert', '%{recipient}, \r\n\r\nA ticket, #%{ticket.number} assigned to you or in your department is seriously overdue.\r\n\r\n%{ticket.staff_link}\r\n\r\nWe should all work hard to guarantee that all tickets are being addressed in a timely manner.\r\n\r\n- Your friendly (although with limited patience) Support Ticket System - powered by osTicket.'),
+  (1, 'eng', 'ticket.overlimit', 'Open Tickets Limit Reached', '%{ticket.name}\r\n\r\nYou have reached the maximum number of open tickets allowed.\r\n\r\nTo be able to open another ticket, one of your pending tickets must be closed. To update or add comments to an open ticket simply login using the link below.\r\n\r\n%{url}/tickets.php?e=%{ticket.email}\r\n\r\nThank you.\r\n\r\nSupport Ticket System'),
+  (1, 'eng', 'ticket.reply', '[#%{ticket.number}] %{ticket.subject}', '%{ticket.name}, \r\n\r\nA customer support staff member has replied to your support request, #%{ticket.number} with the following response:\r\n\r\n%{response}\r\n\r\nWe hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.\r\n\r\n%{ticket.client_link}\r\n\r\n%{signature}'),
+  (1, 'spa', 'ticket.autoresp', 'Tique de soporte abierto [#%{ticket.number}]', '%{ticket.name}, \r\n\r\nUna solicitud de reporte ha sido creada y asignada al tique #%{ticket.number}. Un representante le dará seguimiento tan pronto como sea posible.\r\n\r\nPuede ver en línea el progreso de este tique aquí: %{ticket.client_link}.\r\n\r\nSi usted desea enviar un comentario adicional o información respecto a este tema, por favor, abra un nuevo tique. Simplemente inicie sesión usando el enlace de arriba y actualice el tique.\r\n\r\n%{signature}'),
+  (1, 'spa', 'ticket.autoreply', 'Tique de soporte abierto [#%{ticket.number}]', '%{ticket.name}, \r\n\r\nUna solicitud de soporte ha sido creada y asignada al tique #%{ticket.number} con la siguiente respuesta:\r\n\r\n%{response}\r\n\r\n\r\nEsperamos que esta respuesta haya respondido a sus preguntas, de lo contrario, por favor, no abra otro tique. De ser necesario, un representante le dará seguimiento tan pronto como sea posible.\r\n\r\nPuede ver en línea el progreso de su tique aquí: %{ticket.client_link}.'),
+  (1, 'spa', 'ticket.notice', '[#%{ticket.number}] %{ticket.subject}', '%{ticket.name}, \r\n\r\nNuestro equipo de atención al cliente ha creado un tique, #%{ticket.number} a su nombre, con el siguiente mensaje.\r\n\r\n%{message}\r\n\r\nSi usted desea proveer comentarios adicionales o información respecto a este tema, por favor, no abra un nuevo tique. Usted puede actualizar o ver el progreso de este tique en línea aqui: %{ticket.client_link}.\r\n\r\n%{signature}'),
+  (1, 'spa', 'ticket.alert', 'Nueva alerta de tique', '%{recipient}, \r\n\r\nNuevo tique #%{ticket.number} creado.\r\n\r\n-----------------------\r\nNombre: %{ticket.name}\r\nEmail: %{ticket.email}\r\nDepto: %{ticket.dept.name}\r\n\r\n%{message}\r\n-----------------------\r\n\r\nPara ver/responder al tique, por favor inicie sesión en el sistema de tiques de soporte.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Su amigable sistema de tiques de soporte - impulsado por osTicket.'),
+  (1, 'spa', 'message.autoresp', '[#%{ticket.number}] Mensaje agregado', '%{ticket.name}, \r\n\r\nSu solicitud de soporte #%{ticket.number} ha sido anotada.\r\n\r\nPuede ver en línea el progreso de esta solicitud de soporte aquí: %{ticket.client_link}.\r\n\r\n%{signature}'),
+  (1, 'spa', 'message.alert', 'Nuevo mesaje de alerta', '%{recipient}, \r\n\r\nNuevo mensaje abierto al tique#%{ticket.number}\r\n\r\n----------------------\r\nNombre: %{ticket.name}\r\nEmail: %{ticket.email}\r\nDepto: %{ticket.dept.name}\r\n\r\n%{message}\r\n----------------------\r\n\r\nPara ver/responder al tique, por favor inicie sesión en el sistema de tiques de soporte.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Su amigable sistema de tiques de soporte - impulsado por osTicket.'),
+  (1, 'spa', 'note.alert', 'Alerta de nueva nota interna', '%{recipient}, \r\n\r\nNota interna abierta al tique #%{ticket.number}\r\n\r\n----------------------\r\n* %{note.title} *\r\n\r\n%{note.message}\r\n----------------------\r\n\r\nPara ver/responder al tique, por favor inicie sesión en el sistema de tiques de soporte.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Su amigable sistema de tiques de soporte - impulsado por osTicket.'),
+  (1, 'spa', 'assigned.alert', 'Ticket #%{ticket.number} Asignado a usted', '%{assignee}, \r\n\r\nTique#%{ticket.number} ha sido asignado a usted por %{assigner}\r\n\r\n----------------------\r\n\r\n%{comments}\r\n\r\n----------------------\r\n\r\nPara completar los detalles, simplemente inicie sesión en el sistema de soporte.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Su amigable sistema de tiques de soporte - impulsado por osTicket.'),
+  (1, 'spa', 'transfer.alert', 'Transferencia de tique #%{ticket.number} - %{ticket.dept.name}', '%{recipient}, \r\n\r\nEl tique #%{ticket.number} ha sido transferido a %{ticket.dept.name} departamento de %{staff.name}\r\n\r\n----------------------\r\n\r\n%{comments}\r\n\r\n----------------------\r\n\r\nPara ver/responder al tique, por favor inicie sesión en el sistema de tiques de soporte.\r\n\r\n%{ticket.staff_link}\r\n\r\n- Su amigable sistema de soporte al cliente - impulsado por osTicket.'),
+  (1, 'spa', 'ticket.overdue', 'Alerta tique vencido', '%{recipient}, \r\n\r\nUn tique, #%{ticket.number} asignado a usted o en su departamento está seriamente atrasado.\r\n\r\n%{ticket.staff_link}\r\n\r\nDebemos trabajar fuerte para garantizar que todos los tiques estén siendo siendo atendidos a tiempo.\r\n\r\n- Su amistoso (aunque con poca paciencia) sistema de tiques de soporte - impulsado por osTicket.'),
+  (1, 'spa', 'ticket.overlimit', 'Límite de tiques abiertos alcanzado', '%{ticket.name}\r\n\r\nUsted ha alcanzado el número máximo de tiques abiertos permitido.\r\n\r\nPara poder abrir otro tique, alguno de sus tiques pendientes debe ser cerrado. Para actualizar o agregar comentarios a un tique abierto simplemente inicie sesión usando el enlace de abajo.\r\n\r\n%{url}/tickets.php?e=%{ticket.email}\r\n\r\nGracias.\r\n\r\nSistema de Tiques de Soporte'),
+  (1, 'spa', 'ticket.reply', '[#%{ticket.number}] %{ticket.subject}', '%{ticket.name}, \r\n\r\nUn personal de atención al cliente ha respondido a su solicitud de soporte, #%{ticket.number} con la siguiente especificación:\r\n\r\n%{response}\r\n\r\nEsperamos que esta respuesta ha respondido a sus preguntas, de lo contrario, por favor no envíe otro correo. En cambio, responda a este correo electrónico o acceda a su cuenta para un archivo completo de todas sus solicitudes de apoyo y respuestas.\r\n\r\n%{ticket.client_link}\r\n\r\n%{signature}');
+
 UPDATE `%TABLE_PREFIX%email_template` SET `created`=NOW(), `updated`=NOW(),
        `tpl_id` = (SELECT `tpl_id` FROM `%TABLE_PREFIX%email_template_group`);
 
diff --git a/tickets.php b/tickets.php
index d1293db8..e748e618 100644
--- a/tickets.php
+++ b/tickets.php
@@ -15,14 +15,15 @@
     vim: expandtab sw=4 ts=4 sts=4:
 **********************************************************************/
 require('secure.inc.php');
-if(!is_object($thisclient) || !$thisclient->isValid()) die('Access denied'); //Double check again.
+
+if(!is_object($thisclient) || !$thisclient->isValid()) die(lang('access_denied')); //Double check again.
 require_once(INCLUDE_DIR.'class.ticket.php');
 $ticket=null;
 if($_REQUEST['id']) {
     if(!($ticket=Ticket::lookupByExtId($_REQUEST['id']))) {
-        $errors['err']='Unknown or invalid ticket ID.';
+        $errors['err']=lang('invalid_ticket_id');
     }elseif(!$ticket->checkClientAccess($thisclient)) {
-        $errors['err']='Unknown or invalid ticket ID.'; //Using generic message on purpose!
+        $errors['err']=lang('invalid_ticket_id'); //Using generic message on purpose!
         $ticket=null;
     }
 }
@@ -33,10 +34,10 @@
     switch(strtolower($_POST['a'])){
     case 'reply':
         if(!$ticket->checkClientAccess($thisclient)) //double check perm again!
-            $errors['err']='Access Denied. Possibly invalid ticket ID';
+            $errors['err']=lang('access_denied').'. '.lang('posibly_invalid_id');
 
         if(!$_POST['message'])
-            $errors['message']='Message required';
+            $errors['message']=lang('message_required');
 
         if(!$errors) {
             //Everything checked out...do the magic.
@@ -45,17 +46,17 @@
                 $vars['files'] = AttachmentFile::format($_FILES['attachments'], true);
 
             if(($msgid=$ticket->postMessage($vars, 'Web'))) {
-                $msg='Message Posted Successfully';
+                $msg=lang('message_posted');
             } else {
-                $errors['err']='Unable to post the message. Try again';
+                $errors['err']=lang('cant_post_message');
             }
 
         } elseif(!$errors['err']) {
-            $errors['err']='Error(s) occurred. Please try again';
+            $errors['err']=lang('errors_occurred');
         }
         break;
     default:
-        $errors['err']='Unknown action';
+        $errors['err']=lang('unknown_action_only');
     }
     $ticket->reload();
 endif;
diff --git a/view.php b/view.php
index 10e5374f..bcfeaa6a 100644
--- a/view.php
+++ b/view.php
@@ -18,7 +18,7 @@
 require_once('client.inc.php');
 
 //If the user is NOT logged in - try auto-login (if params exists).
-if(!$thisclient || !$thisclient->isValid()) {
+if((!$thisclient || !$thisclient->isValid()) || isset($_GET['login']) ) {
     // * On login Client::login will redirect the user to tickets.php view.
     // * See TODO above for planned multi-view.
     $user = null;